EMDD 3820 Spring 2016

Assignment #1
Name
1.

Matheus Tafuri Rossi

Before you can develop a quality system you must understand your customer
and product. Draw a representation of how the key Quality components are
interrelated and their importance.
Quality

Quality of
Conformanc
e

Quality of
Performanc
e

Quality of
Design

The Three main quality components are:

Quality
of
performance,
quality
of
conformance and quality of Design. Quality
of design implies that the product meets
the costumers needs. In order to meet that
expectations, the product also needs to
meet some standards chosen on the design
phase, which is the quality of conformance.
Finally, the product needs to perform the
way the costumer expected and give a
feedback to the design phase.

2. Walter A. Shewhard introduced the concept of the PDSA Cycle.

a. Draw cycle.
Act

Stud
y

Plan

Do

b. Discuss basic actions at each step.

The first step is planning. State the objective of the cycle, make the
predictions and develop a plan to carry it out. The second step is to do. Begin
the analysis of the data, document the problems and unexpected observations
and carry out the test. The third step is studying. It includes completing the
analysis of the data and comparing it to the previous predictions, then
summarize what was learned. Finally come the Act part, when you have to
choose what the changes to be made are and what will be the next cycle.

EMDD 3820 Spring 2016

Assignment #1

3. List the components of Demings System of Profound Knowledge. Select the one
area you feel most revolution the concept of quality management at that time
and why.
-

Knowledge of the system and the theory of optimization

Knowledge of the theory of variation
Exposure to the theory of knowledge
Knowledge of psychology
The most revolutionary component was the exposure to the theory of
knowledge, because it made a structure to the decision making process, by
using data analysis in order to guide the operation manager decisions.

4. Joseph Juran proposed a universal way of thinking about quality. List and in your
own words, briefly discuss the key components of each and importance.
The universal trilogy proposed by Juran is composed by:
-

Quality Planning: the key components of quality planning are: Identifying and
discovering customer needs to guarantee a long time survival company by
conduction analysis and researches surveying clients and nonclients. Develop
the product and the process features in order to meet the customers
requirements.

Quality Control: includes choosing the quality subjects and units of measure,
then we set the goals to be reached and the sensors to make the
measurements. Finally, the final performance is compared to the desired goal
and the actions are chosen to guarantee no difference between the desired and
the actual performance of the product.

Quality Improvement: it includes finding the needs, identify projects and

organize project teams. Then the causes of the problems must be diagnosed
and the project team provide a good and effective solution to the problem.

EMDD 3820 Spring 2016

Assignment #1

5. You run out and jump in your car to go get a pizza and find your car wont start.
Brainstorm and list possible causes. Categorize them in a Cause and Effect
Diagram using the 5-Ms. Knowing your car the best, then determine the 3 top
most probable causes and steps you would take to confirm.
Brainstorming: 30%
Chart: 50%
Top Causes: 20%
Environmen

Machin
e
Brainstorming
-

Battery is
discharged
It is too cold to start
the combustion
The key is broken
No fuel
The security alarm is
still on
Bad fuel
Your seatbelt is not
fasten
Wrong car key
The door is open
Faulty Wiring
You are not turning
the key completely
You did not place the
gear on the parking
shift
You did not step on
the brakes before
turning the key

Battery is
discharge
d

Too cold
for
combusti

Broken
Faulty
wiring
No fuel

Method
Forgot to set
the parking
shift
Forgot
Security alarm
on
Brakes before
turning the key

Car not
startin
g
Door is open
Not
turning
the key
completel

Measuremen

Wrong
car key

Manpowe

Bad fuel

Material

The 3 most probable causes are no fuel, battery discharged and all security
methodology that avoids starting the car specially stepping on the breaks before turning
the key. The amount of fuel could be checked by the fuel indicator, the battery could be
checked by trying to turn on the lights or sound system. Finally, I could step on the
brakes and try to turn the vehicle on again.
r
s
t

EMDD 3820 Spring 2016

Assignment #1

6. WP Uniforms provide a selection of clothing for area businesses. For a fee, they will
collect soiled garments once a week, was and repair the clothes, and return them
the following week while picking up a new batch of soiled garments. Clothing is
laundered in large batches. From the laundry, they are inspected, repaired and
sorted. A flowchart needs to be created of the process. They have brainstormed
the following steps and placed them in order. Create a flowchart for their process.

1. Shirts arrive from

laundry
2. Pull
shirts
from
racks
3. Remove shirts from
hangers
4. Inspect

5. Ask:
Does shirt
have holes or other
damage?
6. Make note of repair
needs
7. Ask: Is shirt beyond
cost
effective
repair.

8. Discard
shirt
if
badly damaged.
9. Sort according to
size.
10.Fold shirt.
11.Place
in
proper
storage area.

.
Shirts arrive from
laundry

Pull shirts from

racks
Remove from
hangers
Inspect

Damaged?
NO

YES
Fold
shirt

Make notes of
repair
Is it beyond cost effective
repair?

NO

Sort according to
size
YES
Place in proper storage
area

Discard

EMDD 3820 Spring 2016

Assignment #1

7. You are the manager of two restaurants, each with the same type and theme.
Recent complaint analysis has shown the following information: Create a Pareto
chart for this data. Explain why you evaluated the data the way you did
(combined or alone). What is the first complaint you would address, and how.
(complete in Excel , paste supporting data and chart below)
Number of complaints
Complaint

Teapot
East

Cold food

105

35

Utensils dirty

20

45

Food tastes bad

10

45

Salad not fresh

15

21

Poor service

94

10

Food greasy

14

32

Lack of courtesy

24

Lack of cleanliness

18

34

0
T
ea pot do me Eas t

Number of Complaints

Done

T
e apo t Do me Wes t

Teapot
West

Dome

EMDD 3820 Spring 2016

Assignment #1

I evaluated the data in a combined way to make the visualization of the main
problem between the two restaurants easier. This way the manager can compare
the problems of the same restaurant or compare the problems between them
using only one chart.

8. If the probability of success on a single trail is 0.3, and two trials are performed,
what is the probability of at least one success?
ANSWER: 0.51
Show work:

9.

An inspection plan is set up to randomly sample 3 of a 100 cable and accept the
cable if no flaws are found in the 3 length. What is the probability that a cable
with an average f 1 flow per food will be rejected by the plan?
a. Type of probability distribution: Poisson Distribution
b. Answer: 0.632
c. Show work:

EMDD 3820 Spring 2016

Assignment #1

10.The following cap torque data was collected from a run of product where SG=
sample number and P=sequence/time taken. The target maximum measure is
14.0 pounds torque and minimum is 8.0 pounds torque.
SG1
SG2
SG3
SG4
SG5
SG6
SG7
SG8
SG9
SG10
SG11

P1
9.9
10.5
8.6
10
10.4
10.2
9.6
11.8
12.9
11.9
13.2

P2
10.2
10.2
10.5
10.5
10.3
9.3
11.3
11.7
10.2
14.4
13.3

P3
10.3
9.9
9.9
10.3
12.3
12.5
11.6
11.6
13.5
13.5
11.3

P4
10.5
11.8
10.9
10
10.1
11.5
8.6
12.8
12.4
16.6
13.4

P5
12.1
8.8
10.1
11.4
11.8
12
8.7
13.7
11
12.4
11.9

P6
8.2
9.2
8.7
11.7
9.2
10.8
12.4
13.3
11.1
11.7
13

a. What percent of the population will be over torqued?

P7
11.2
10.4
9.2
10.2
10.1
10.8
12.9
11.6
11
10.5
12.3

P8
9.1
10.2
9.4
10.6
9.9
10.7
10.8
13
11.1
12.8
10.9

2.68%

b. What percentage of the population will be under torqued?

1.87%