BAHMAN HEKMATNIA

Home: (951) 657-6077, Cell: (951) 212-0252, bahman7@yahoo.com

• 10 years of experience as Service Coordinator, Customer Care Representative, Supervisor and Assistant
Manager in Customer Service and Technical Support Departments.
• 5 years of experience as an Inside Sales Representative.
• 2 years of experience as Production and Purchasing Manager.
• 8 years of experience as Computer/Electronic Technician.

SUMMARY OF QUALIFICATIONS

• Supervising customer care / technical support departments.

• Maintaining and executing sales strategies and administrating multiple sales accounts.
• Managing all the activities in the production line.
• Managing inventories of competitively priced materials.
• Administrating purchasing activities.
• Training other personnel in the department.
PROFESSIONAL EXPERIENCES

Service Coordinator, Production and Sales Manager 2007 - 2009

Company: Solleco Environmental Equipment, Chino, CA

Company Profile: One of the top environmental companies to manufacture, sell and rent industrial remediation
systems for the environmental industry. Also provides on-site services for all remediation equipment such as
water treatment systems and soil remediation systems.

Position Summary:

• Coordinated and administrated all on-site service calls around US.

• Provided technical support to clients and field engineers.
• Provided clients with sales and rental quotations for all equipment.
• Maintained and executed sales strategies throughout US.
• Managed approximately 50 accounts and grow customer base through networking, referrals, and cold
calling.
• Produced weekly reports documenting sales activities and maintained sales spread sheet.
• Provided sales and service support to local clients and engineers.
• Managed all the activities in the production line.
• Supervised all final inspections and tests prior to delivery of products.
• Administrated all customers’ orders and their status.
• Scheduled deliveries of all equipment to clients.
• In charge of updating all permits for rental equipment.
• Supervised all the safety measures in the production area.
• Provided monthly reports to HR and Accounting departments.
• In charge of purchase of all materials for production.
• Issued purchase orders and managed all aspects of the administration of purchasing.
• Managed the inventories of competitively priced materials.
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 • Continuously searched for competitively priced sources of materials.

Service Coordinator & Customer Care Supervisor and Assistant Manager 1998 - 2007
Company: Quest International Inc., Irvine, CA

Company Profile: Major international provider of sales, repair, service, and re-manufacturing for all major
medical professional and industrial monitors, flat panels, printers and VCRs, as well as CRTs.

Position Summary:

• Maintained Call Desk Operation.

• Coordinated and administrated all on-site service calls around US, Mexico and South America.
• Provided technical support to field engineers.
• Implemented service call process.
• Created procedures and reports pertaining to call performance and customer satisfaction.
• Created and Maintained all department forms, flow charts, and procedures.
• Provided weekly and monthly reports for sales and service managements to help analyzing the
performance of engineers and sub-contractors.
• Generated root cause analysis on any depot repairs and on-site service calls and put in place necessary
corrective actions.
• Set up weekly department meetings to ensure efficiency in call handling.
• Trained other personnel as needed on fulfilling customer care job requirements and ensuring jobs are
being performed in a timely manner and accurately.
• Provided reports for accounting department for all Time and Material services.
• Implemented & maintained Equal Employment Opportunity/Affirmative Action Policy.
• Scheduled and maintained all on-site service calls.
• In charge of ordering parts and ensuring on time delivery to field engineers.
• Followed up on all pending calls and returned defective parts.
• In charge of reviewing and analyzing field engineers’ daily service reports..
• Provided daily and monthly activity reports to department manager.
• Performed trouble-shooting and provided repair status to clients and engineering team.
EDUCATION, CERTIFICATIONS AND TRAININGS

• Completed 77 College units at Orange Coast College and Santa Ana College.
• Certification in Information System.
• Received FAA Certification of Training “Silver Award” for Quality Control inspection.
• Bilingual, Fluent in English and Farsi (Persian).

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