JESSICA MILLER

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3820 S. Opal St. Mesa, AZ 85212 * Tel: (480) 343-6229*Janderson28@yahoo.com

OBJECTIVE: To obtain a position where I can utilize my experience and education.

PROFESSIONAL EXPERIENCE:
Customer Service Representative Sept. 2008 to April 2009
SW Ambulance - Scottsdale, AZ
• Customer service including billing, services provided by company and coordinating
insurance claims.
• Sent out medical records and claims to insurance companies.
• Data entry of insurance information and verifying insurance information.
• Documented accounts after each call.

Customer Service Representative – Apple Online Store April 2008 to July 2008
GC Services – Mesa, AZ
• Answer calls from customers.
• Resolve questions regarding billing, shipping and delivery.
• Place orders for additional items as requested

Benefit Specialist – Medco March 2008 to April 2008

West Business Services - Mesa, AZ
• Sales calls offering savings on prescriptions
• Explain company services and options available to customers

Associate Cashier Sept. 2007 to Dec. 2007

Kmart Store #7313 – Prescott, AZ
• Cashier duties including sales, balance drawer, provide information.
• Handled Exchanges and Returns of merchandise.
• Answered telephones.
• Customer Service.

Pharmacy Technician - PED Tech July 2006 to Nov. 2006

Kindred Pharmacy Services – Scottsdale, AZ
• Refusals and returns of medications.
• Data entry.
• Communicated with insurance companies regarding patient's pharmacy benefits.
• Spoke with nurses about patient's medication orders.
• CII scripts.
• Faxes.
• Entered patient information into the computer.
Jessica Miller
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Operator April 2006 to June 2006

Apogee Medical Group – Mesa, AZ
• Answer phones.
• Paging doctors to hospitals throughout the U.S. with messages.

Medical Transcription Jan. 2005 to Dec. 2005

Private Secretary, Inc. – Chandler, AZ
• Typed dictation from doctors into documents.

Lead Dispatcher/Telephone Operator June 2004 to July 2005

A Professional Image – Mesa, AZ
• Deliver messages to clients by use of pagers, telephones, faxes, and emails.
• Supervised 5 operators.

EDUCATION:
Axia College/University of Phoenix Phoenix, AZ
Associates of Arts,Healthcare Administration Projected graduation date 2011
Consentration on Pharmacy Practices

AIBT Mesa, AZ
Medical Records Specialist June 1997

Lamson Jr. College Mesa, AZ

General Business April 1992

CERTIFICATIONS:
PTCB - Certification # 3201-0010-5070-898 July 2005

Pharmacy Technician License - License # 8114 Nov. 2005

SOFTWARE/SYSTEM SKILLS:
• Microsoft – Word, Basic Skills in Excel and PowerPoint
• Typing Speed: 55 wpm

REFERENCES:
Available upon request.