CHAPTER 1: The Business Concept

This chapter introduces the company we choose to study. It also provides the
general information regarding the company. This chapter also explains the
significance of making this project

Company Name: De Los Santos Medical Center

Company offerings:
De Los Santos Medical Center offers the following services to their customers
24-Hour Holter Monitor 2D Echocardiogram; Bone Densitometry; Cardiac
Catheterization; Computed Tomography (CT Scan); Dialysis; Dietary; Electro
Encephalography (EEG); Electrocardiography (ECG); Electromyography; Kidney
Transplant; Magnetic Resonance Angiogram; Magnetic Resonance Imaging
(MRI); Mammography; Pathology Laboratory; Pharmacy; Pulmonary Function
Test; Rehabilitation Medicine; Treadmill Stress Test; Ultrasonography; and Video
Fluoroscopy. Its center of excellence is the Arthritis Center. Its clinical
departments provides services like Anaesthesiology; Cosmetic Surgery; Dental &
Oral Medicine; Emergency Medicine; ENT (Otorhinolaryngology); Internal
Medicine; Obstetrics & Gynecology; Ophthalmology; Orthopedics; Pediatrics; and
Radiology. Also; DLSMC provides affordable packages for its customers such as
the circumcision package; breast ultrasound and mammography package; mens
health package; wise ones female or male package (depending on their ages);
forty-fied package.

Vision:
To be a premier healthcare service provider of personalized, advanced, and
holistic patient care.

Mission:
We are a highly competent and committed health institution using advanced
medical technology centered on the health and wellness needs of community,
and the society as a whole.

We shall serve with compassion and the highest standards through our
respected doctors, dedicated employees, and quality-driven stakeholders.

Corporate Goals and Objective

We aim to establish it as a medical center that heals not just by providing topnotch healthcare services but also by fostering the spirit of family and tender
loving care. We believe that every Filipino should be in the best of health that is
why it is our mission to provide quality healthcare at affordable rates.

Adherence to Quality
De Los Santos Medical Center has been accredited by Philippine Society of
General Surgeons (PSGS) when it comes to their surgical education. Their
adherences to standards of excellence in clinical and surgical skills, academic
pursuits, patient safety, and social concerns have been tenets in guiding the
education of General Surgeons in the country. A structured residency program
and a standardized curriculum are instruments utilized to deliver the highest
quality of care.

De Los Santos Medical Center is also Philippine College of Physician (PCP)

accredited for its residency training program
It is also accredited by the Philippine Obstetrical and Gynaecological Society
(POGS)

Company Organizational Structure

Board of Directors

Figure 1. 1

Management Committee Figure 1.2

Location and layout

Figure 1.3
DLSMC is located at 201 E Rodriguez Sr. Blvd., Quezon City. a Metro
Pacific hospital, is a 150-bed private tertiary hospital in Quezon City, Philippines,
with over 700 active and visiting physician-consultants. In 2013, De Los Santos
Medical Center became the 7th member under the largest hospital operator in
the country, the Metro Pacific Hospital Holdings, Inc. (MPHHI). With the financial
backing of MPHHI, De Los Santos Med is now equipped with top-of-the-line
facilities that are capable of performing services in critical care and neo-natal
medicine, neurosurgery, kidney transplantation, and cardiovascular medicine. Its
state-of-the-art radiographic equipment provides the regions finest and most
reasonably-priced outpatient diagnostic imaging services.

Delos Santos Medical Center is originally specialized in providing treatment and

rehabilitation to patients with bone abnormalities 24/7. It has for its interior a
patient- centered facility that is proven to be sound in factors such as optimum
safety, management objectives, capital and space utilization.
Compared to the nearby hospital, St. Luke's Medical Center, their services are
more affordable to people. In cases of emergency, Delos Santos Medical Center
is nearer the intersection of Araneta and E. Rodriguez, which is faster and more
readily accessible to patients and workers.

Significance of the project

The significance of this project is to enable students ability to apply the things
they learn this semester. It will also enhance students communication skills since
they will have to talk to people engaged in business. Likewise, it will also help
students to work as a team and be responsible with the task given to them.
Lastly, it will give students an overview of how businesses operate and a better
understanding on how management of hospitals takes place.