GRO ELearning System Activitities FINAL

GRO e-Learning System Activities

HWU #293

Welcome!
Welcome to the GRO System Activities. Learning about the theory of what GRO
does and your role is great information, but by getting hands-on experience you
will learn how to put the theory into practice. These scenario based activities
allow you to practice key GRO tasks and increase your familiarity with how to
navigate within GRO. For each system activity, you will be given a scenario and a
task or series of tasks. Your goal is to complete the activity and then check your
results through the success criteria.
You may need to refresh your memory a little as to how to perform certain tasks.
For that purpose the Revenue Management Support Portal or the GRO Job Aids
page on OnQ Insider are great resources. Hyperlinks to both can be found below.
You can also reach out to GRO Support if you have any additional questions.
System Activity Categories
Common GRO Navigation

Manage Group Blocks
Enter Special Events
Add Influences and Overrides
Review Influences and Overrides
Monitor Notifications
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Common GRO Navigation
It is important that you are able to comfortably navigate within GRO. These
activities will help you learn how to access certain data within the screens of the
system. There are a lot of helpful tips in this section so complete these before
moving on to the rest of the system activities!
This section includes the following activities:
Business Analysis Dashboard, Summary Tab Activity 1

Business Analysis Dashboard, Data Details Tab Activity 1
Business Analysis Dashboard, Pace Tab Activity 1

The Business Analysis Dashboard, Summary Tab (Dashboards menu) is one of the
main screens used when completing the Forecast Review process or when
investigating a Notification.
Scenario: You are working through your weekly Forecast Review process and
want to verify days in January where the Occupancy Forecast is over 95%.
Task: On the Business Analysis Dashboard, Summary Tab (Dashboards menu),
navigate to the month of January, select the entire month using the scroll bar and
using the Display Criteria add a heat map to the Occupancy Forecast percentage
line (OF %).
Success Criteria: On page 22.

Scenario: You are working through your weekly Forecast Review process and are
monitoring a Special Event for your market, Christmas, December 25th. You want
to begin by reviewing the key data for the day.
navigate to December 25th and note the following data:
Is a Special Event loaded? _______

Are there any Notifications on this date? _______
Are there any Exceptions on this date? ________
Is the Highest BAR Restricted on this date? _______
What is the Last Room Value? _______
What is the 1 night BAR price point? ________
Are there different price points for other room types? _______
Is there a pricing override on the 1 night LOS? ________
What is the Property Level Overbooking? _______
Is there an overbooking override at the property level? _______
How many rooms are on the books? _______
What is the Remaining Demand? ________
How many rooms are blocked for Group? ________
What is the forecasted Wash %? ________
What is the Occupancy Forecast in rooms? ________
How many rooms are Out of Order? ________
What is the RevPAR on the books? _______
What is the ADR on the books? _______
What is the Forecasted Occupancy Percentage? ________

The Business Analysis Dashboard, Data Details Tab (Dashboards menu) can be
used when you want to review or compare occupancy, ADR and room revenue for
on the books, forecast, last year actuals or on the books same time last year
(STLY) at a more granular level.
monitoring a Special Event for your market, Christmas, December 25th. You
reviewed the key data for the day on the Summary tab but now want to look in
more detail at the forecast for this year compared to actuals last year.
Task: On the Business Analysis Dashboard, Data Details Tab (Dashboards menu),
navigate to December 25th and note the following data:
What is the total hotel Occupancy Forecast this year? _______
What was the total hotel Occupancy Actuals last year? _______
Is the hotel forecasted to be ahead or behind last year in occupancy?
________
Is this in line with your expectations for this date? _______
What is the Transient Occupancy Forecast this year? _______
What was the Transient Occupancy Actuals last year? _______
Is transient forecasted to be ahead or behind last year in occupancy?
________
If transient is ahead or behind, which Forecast Group(s) is driving this
change? ________
If not, what should you do? _______
What is the Group Occupancy Forecast this year? _______
What was the Group Occupancy Actuals last year? _______
Is group forecasted to be ahead or behind last year in occupancy?
________
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If group is ahead or behind, which Forecast Group(s) is driving this change?
________
If not, what should you do? _______
Scenario: Your hotel has been working to improve your data quality and
eliminate miscodings. You want to look at the last fully actualized month and see
if the ADR for your rate levels is close to the actual BAR price points, an indication
that rates are coded correctly.
Task: On the Business Analysis Dashboard, Data Details Tab (Dashboards menu),
navigate to last fully actualized month, drill into the BAR Market Segment (part of
the UNQUAL BAR Forecast Group) and note the following data (fill in applicable
rate levels based on brand):
ADR for LV0 _______

ADR for LV1 _______
ADR for LV2 _______
ADR for LV3 _______
ADR for LV4 _______
ADR for LV5 _______
ADR for LV6 _______
ADR for LV7 _______
ADR for LV8 _______
Does the ADR decrease as the Rate Levels decrease (i.e. LV0 is the highest
and LV8 is the lowest ADR)? ________
Are the ADRs close to the actual BAR price points (i.e. LV0 is $169 and the
ADR is $167.89)? ________
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Is there evidence of miscodings into BAR? ________
If yes, what impact could this have? _______________________________
The Business Analysis Dashboard, Pace Tab (Dashboards menu) can be used to
see your pace and position for this year compared to last year and the forecast for
up to a month.
Scenario: You are preparing updates to your boss about how next month is
pacing compared to last year and what the anticipated forecast is compared to
last year actuals.
Task: On the Business Analysis Dashboard, Pace Tab (Dashboards menu),
navigate to next month and select the entire month. Make note of the following
data:
How many rooms are on the books this year as of today for next month?
_______
What is the total number of rooms forecasted for next month? _______
How many rooms were on the books same time last year? _______
How many rooms actualized this month last year? _______
Scenario: You have reviewed next months pace (previous activity) but now want
to drill into transient and group pace.
Task: On the Business Analysis Dashboard, Pace Tab (Dashboards menu),
navigate to next month and select the entire month. Using the Display Criteria,
select the Business Types, Transient and Group. Make note of the following data:
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How many transient rooms are forecasted for next month? _______
How many group rooms are forecasted for next month? _______
Are transient rooms on the books for 2014 ahead or behind last year?
_______
Are group rooms on the books for 2014 ahead or behind last year? _______

Manage Group Blocks
One of the steps of the Forecast Review process is to manage your group blocks.
This should be done weekly for your booking window and monthly for the next
365 days. Managing group blocks should be done within GRO, your sales system
and OnQ R&I. These system activities focus on pulling a group pickup report and
managing group wash within GRO.
Running a Group Pickup Report
Influencing the Wash Forecast for a Group Block

want to run a group pickup report for your hotels booking window of 60 days.
Task: Within the Group Wash by Group screen, Individual Groups Tab (Forecasts
menu), filter for the next 60 days and export the screen.
have found a group on your group pickup report where the wash forecast is too
high. The group is a rooming list group who comes every year and always picks up
all of their rooms.
Task: Within the Group Pickup Report (run through the previous system activity),
find a group where this scenario applies (if possible). Use the Group Wash by
Group screen, Individual Groups Tab (Forecasts menu) to then filter for the group
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and influence the wash forecast to 5% on each day of the group and set the cutoff
date of the group as the expiration date. (If you cannot find a group that is similar
to this scenario, practice on a different group but make sure not to save the
override.)
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Enter Special Events
One of the steps of the Forecast Review process is to enter and manage your
Special Events. This should be done weekly for your booking window and
monthly for the next 365 days. There are two primary types of Special Events,
repeating and one-time events. These system activities will allow you to practice
entering both types of events.
Enter New, Past One-Time Event

Enter New, Future One-Time Event
Enter Repeating Special Event that Occurs Same Time Each Year
Enter Repeating Special Event that Occurs at Different Times Each Year

Scenario: A bad storm just hit over this past weekend and drove significant last
minute bookings on Saturday night because the airport was forced to cancel all
flights. By Sunday the airport had reopened and demand had returned to normal.
You want to tell GRO that this past Saturday was abnormal transient demand and
should not be used to forecast future Saturdays.
Task: Within the Special Events Management screen (Forecasts menu), add a
new one-time event called Storm for the last Saturday and tell GRO not to use
this data for future forecasts. Do not save unless you decide to use a real
scenario!
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Scenario: It is June 2020, Formula 1 has just announced it will be holding a race in
your city on July 16th, 2022. This is the first race your city has hosted and it is
expected to significantly drive demand for over the weekend as well as increase
demand some the week before. There has been no indication if this race will be
hosted again by the city in the future.
new one-time event called Formula 1 for the weekend of July 16th, 2022 and tell
GRO not to use this data for future forecasts. Do not save unless you decide to
use a real scenario! Also write down what additional steps you should take inside
and outside of GRO since this is a new one time, future event.
Scenario: There is a major marathon happening on the third Friday in August.
This is a reoccurring event that happens every third Friday in August. Because of
the early start time of the marathon, the biggest impact to transient demand
happens on the Thursday night. There is still a small increase in demand on
Wednesday, Friday and Saturday nights. You just realized this Special Event was
not loaded even though the first instance occurred in 2012.
new repeat event called Marathon for the third Thursday in July. The instances
should start in 2012 and continue indefinitely. Tell GRO to use this data for future
forecasts of the same event. Do not save unless you decide to use a real scenario!
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Scenario: Your hotel is located in a university town that holds Graduation each
year in May. While the month stays the same, the dates vary from year to year.
Graduation is on the Saturday and the impact to transient demand occurs on
Friday and Saturday nights. Here is the current calendar of past and future
instances: May 11th 2013; May 17th 2014; May 2nd 2015; May 7th 2016; May 13th
2017; May 12th 2018; May 11th 2019; May 9th 2020.
new event called Graduation with all of the above instances attached. Tell GRO
to use this data for future forecasts of the same event. Do not save unless you
decide to use a real scenario!
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Add Influences and Overrides
Sometimes when you are completing the Forecast Review process, you find things
that you know that GRO does not. For example, a new Special Event was just
announced that will bring in additional transient demand at higher rates. These
system activities focus on times when you need to influence or override GRO.
Adding a Demand Influence

Adding a Multi-Day Demand Influence
Influencing the Wash Forecast for Remaining Group Demand
Influencing Cost of Walk
Overriding BAR
Overriding Overbooking

monitoring days over 95% occupancy and Special Events. You reviewed the key
data for Christmas Day, December 25th, on the Summary tab and in the Data
Details tab and determined that you needed to influence the remaining demand
down for the QUAL LINKED SEMIYLD Forecast Group (see Business Analysis
Dashboard, Data Details Tab Activity 1 for more details). You know that although
you have a new CNR account this year that falls into this Forecast Group, you do
not anticipate for them to book many rooms on Christmas day.
Task: Within the Demand and Wash Management screen (Forecasts menu), filter
for the QUAL LINKED SEMIYLD Forecast Group and your Standard Room Class.
Navigate to December 25th and add a demand influence to reduce the remaining
demand by 15 rooms (if you do not have this Forecast Group or if the demand is
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not higher than 15 rooms, use a different Forecast Group and/or number of
rooms). Do not save unless you decide to use a real scenario!
Scenario: It is October and you just learned that the largest producing Local
Negotiated account for your hotel is closing their corporate offices in your city.
Your hotel will not receive any business from this account beginning January 1st.
This business typically books within two weeks of arrival, where your transient
booking window for BAR is longer, so it is important to tell GRO not to expect this
demand. (In our example, T9X is the largest producing account with
approximately 4 rooms a night on Sundays through Thursdays. It belongs to the
QUAL YLD Forecast Group and represents about 60% of its production.)
Task: Determine which Forecast Group your largest producing Local Negotiated
(or Corporate Negotiated) account belongs to using the MCAT Mapping Report.
Then within the Demand and Wash Management screen (Forecasts menu), filter
for that Forecast Group. Navigate to January 1st and add a multi-day demand
influence to reduce the remaining demand. The demand influence value and days
of week will vary based on your account and the overall production of the
Forecast Group. Do not save unless you decide to use a real scenario!
want to verify days in your booking window where the Wash Forecast is over
10%. You have already completed the Managing Group Blocks step of the
Forecast Review process and let the system reoptimize.
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navigate through your booking window and find a day where the Wash Forecast is
over 10%. Determine if this high wash is due to the wash on a group blocks or
remaining demand. Continue until you find a date where the wash is high on the
remaining demand and then influence the wash on remaining demand at the
Forecast Group level if necessary (in our example, we need to override the wash
forecast to 10%). Finally, set an expiration date based on your typical cut off date
(in our example, 30 days to arrival). Do not save unless you decide to use a real
scenario!
Scenario: There is a citywide event in your market the first weekend in February.
The market is expected to completely sell out, rates increasing by around $100,
and overflow hotels are in a neighboring town 30 miles away which is $100 cab
ride. You have provided GRO with the information about the Special Event and
increased demand but you anticipate challenges with overbooking the hotel due
to the compression in the market.
Task: Within the Overbooking Management screen (Decisions menu), filter for
each of the room types that are configured to have overbooking (use the
Overbooking Override Details, Room Types tab to assist with finding this
information). For each room type, adjust the Cost of Walk to $200 higher than
the current Cost of Walk on both the first Friday and Saturday and February. Do
not save unless you decide to use a real scenario!
Overriding BAR
Scenario: Your hotel utilizes 5 BAR price points. The rates range from $159 (LV4)
to $199 (LV0). The hotel has a high producing, very valuable Local Negotiated
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Account with a rate of $179. This account typically books one and two night stays
on Tuesday and Wednesday nights. In order to not inflict trade down, the hotel
does not want to sell below $179 (LV2) on those nights for those lengths of stay
during the accounts booking window of 15 to 45 days to arrival.
Task: Within the Pricing Management screen (Decisions menu), add a multi-day
pricing floor override of LV2 for Tuesday and Wednesdays, 1 and 2 night LOS, for
dates that are currently approximately 15 to 45 days to arrival. Do not save
unless you decide to use a real scenario!
Scenario: Your hotel has contracted a repeat tour group for the first weekend in
January. They have booked all of your King Jr. Suites (KXPL) and these are your
best rooms. The group is extremely valuable to your hotel because they come
during your lower demand seasons and help boost your occupancy and revenue.
Last year your hotel overbooked the King Jr. Suites and had to walk 2 of their
guests. The group has made it very clear that if you walk any of their guests this
year, they will never contract with your hotel again. They historically never cancel
or no show these rooms.
Task: Within the Overbooking Management screen (Decisions menu), add a
Room Type Limit overbooking override of 0 on KXPL (or another room type at
your hotel) for the first Friday and Saturday of January. Do not save unless you
decide to use a real scenario!
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Review Influences and Overrides
One of the steps of the Forecast Review process is to review your existing
influences and overrides. This should be done weekly for your booking window
and monthly for the next 365 days. You should review and then either remove,
update or decide to continue to monitor. These system activities will allow you to
practice reviewing influences and overrides.
Reviewing Influences
Reviewing Pricing Overrides
Reviewing Overbooking Overrides
want to review your existing influences for the next 60 days, your booking
window.
Task: Run an Input Override report for all influences and note the following data:
How many Demand-Occupancy Date Overrides? _______

How many Demand-Arrival by LOS Overrides? _______
How many Wash Overrides? _______
Do all of the overrides have notes? _______
Are there any overrides that have not been modified in the last 30 days? __
Are all overrides still valid? _______
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want to review your existing pricing overrides for the next 60 days, your booking
window.
Task: Run an Output Override report for all influences and note the following
data:
How many Specific Overrides? _______

How many Floor Overrides? _______

want to review your existing overbooking overrides for the next 60 days, your
booking window.
Task: Run an Output Override report for all influences and note the following
data:
How many Property Level Overrides? _______

How many Room Type Level Overrides? _______
How many Cost of Walk Overrides? _______

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Monitor Notifications
One of the steps of the Forecast Review process is to monitor your Notifications.
This should be done daily but often the most Notifications will occur the day after
you complete your Forecast Review. Notifications should be used for
informational purposes and help you to know what GRO knows. Sometimes you
may need to investigate a Notification if you do not feel comfortable with the
forecast or decision change. This system activity will allow you to practice
investigating a Notification.
Investigate a Notification
Scenario: You are working through your daily revenue management tasks and are
monitoring the Information Manager. You have actioned your Alerts and now are
reviewing your Notifications.
Task: Find the Notification with the highest score and make note of the following:
What metric triggered the Notification? ________

For what Occupancy Date did the Notification trigger? ________
What was the old Forecast or Decision? ________
What was the change? ________
What is the defined threshold? ________
Then complete any necessary investigation and action the Notification.

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Common GRO Navigation Success Criteria
Success Criteria:
1) Selected month should be January (year will vary)

2) Selected dates should be the 1st through the 31st
3) The Occupancy Forecast percentage line (OF %) should be color-coded. This is
achieved by selecting the OF % checkbox using the Display Criteria options.
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Success Criteria:
1) Selected month should be December (year will vary)

2) Selected date should include the 25th
3) The following data will vary for each hotel but here are the answers for the
example above:
Is a Special Event loaded? Yes, this is indicated by the yellow star,
, in
the Daily Status row
Are there any Notifications on this date? No, this would be indicated by this
icon,
, in the Daily Status row

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Are there any Exceptions on this date? No, this would be indicated by this
icon,
, in the Daily Status row
Is the Highest BAR Restricted on this date? No, this would be indicated by
this icon, , in the Daily Status row

What is the Last Room Value? 0.00
What is the 1 night BAR price point? LV3, $169
Are there different price points for other room types? Yes, KXTY is $179,
KXLO is $189 and KXLE is $209 (hover over the 1 night BAR price point to see
the rates for other room types)
Is there a pricing override on the 1 night LOS? No, this would be indicated
by this icon, , in the BAR row if there was a specific pricing override and
this icon, , if there was a floor pricing override
What is the Property Level Overbooking? 4
Is there an overbooking override at the property level? No, this would be
indicated by this icon, , in the OVBK row
How many rooms are on the books? 6
What is the Remaining Demand? 165.24
How many rooms are blocked for Group? 0
What is the forecasted Wash %? 3.48%
What is the Occupancy Forecast in rooms? 163.9
How many rooms are Out of Order? 0
What is the RevPAR on the books? $1.64
What is the ADR on the books? $62.33
What is the Forecasted Occupancy Percentage? 71.89%
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Success Criteria:
1) Selected month should be December (year will vary)

2) Selected date should include the 25th
3) STLY checkbox should be selected
example above:
What is the total hotel Occupancy Forecast this year? 163.9
What was the total hotel Occupancy Actuals last year? 131
Is the hotel forecasted to be ahead or behind last year in occupancy? Ahead
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Is this in line with your expectations for this date? Seems a little high
What is the Transient Occupancy Forecast this year? 158.9
What was the Transient Occupancy Actuals last year? 134
Is transient forecasted to be ahead or behind last year in occupancy? Ahead
If transient is ahead or behind, which Forecast Group(s) is driving this
change? QUAL LINKED SEMIYLD 1, QUAL YLD 2, UNQUAL BAR
Is this in line with your expectations for this date? QUAL LINKED SEMIYLD 1
is showing growth of 15 rooms CNR_QSL. Although we have a new CNR
account this year that falls into this Forecast Group, we do not anticipate
for them to book this many rooms on Christmas day.
If not, what should you do? We are going to influence the remaining
demand forecast for the QUAL LINKED SEMIYLD 1 Forecast Group down by
15 rooms on this date (see the Adding a Demand Influence System Activity
to practice this).
What is the Group Occupancy Forecast this year? 5.0
What was the Group Occupancy Actuals last year? 0
Is group forecasted to be ahead or behind last year in occupancy? Slightly
Ahead
If group is ahead or behind, which Forecast Group(s) is driving this change?
Group 1 which includes SMRF (not visible on screenshot)
Is this in line with your expectations for this date? Yes
If not, what should you do? Nothing except continue to monitor
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Success Criteria:
1) Selected month should be the last full month (this will vary)
2) Selected dates should include from 1st through 31st (or 30th)
example above:
ADR for LV0 $141.08

ADR for LV1 $143.58
ADR for LV2 N/A
ADR for LV3 N/A
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ADR for LV4 $124.00

ADR for LV5 $111.63
ADR for LV6 $105.55
ADR for LV7 $90.45
ADR for LV8 $85.14
Does the ADR decrease as the Rate Levels decrease (i.e. LV0 is the highest
and LV8 is the lowest ADR)? LV0 is slightly lower than LV1; all other rate
levels decrease
Are the ADRs close to the actual BAR price points (i.e. LV0 is $169 and the
ADR is $167.89)? Yes for LV1-8 but the price point for LV0 is $159 while the
ADR is $141.08 (not visible on screenshot)
Is there evidence of miscodings into BAR? Yes, the ADR of LV0 is lower than
the actual price point offered and the ADR for LV1. This means that some or
all of the 72 rooms sold this month in LV0 were miscoded.
If yes, what impact could this have? GRO sees an increase in the volume of
BAR demand but a decrease in the value. This could lead to GRO offering
lower BAR rates if the value is significantly diluted.
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Success Criteria:
1) Selected month should be next month (this will vary)

The following data will vary for each hotel but here are the answers for the
example above:
3) How many rooms are on the books this year as of today for next month?
937
4) What is the total number of rooms forecasted for next month? 1,960.9
5) How many rooms were on the books same time last year? 738
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6) How many rooms actualized this month last year? 1,689
Success Criteria:
1) Selected month should be next month (this will vary)

The following data will vary for each hotel but here are the answers for the
example above:
3) How many transient rooms are forecasted for next month? 1,791.1
4) How many group rooms are forecasted for next month? 169.8
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Are transient rooms on the books for 2014 ahead or behind last year?
Ahead (Green line compared to Blue line)
Are group rooms on the books for 2014 ahead or behind last year? Behind
(Pink line compared to Red line)
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Manage Group Blocks Success Criteria
Success Criteria:
1) Selected dates should be the next 60 days

2) Exported report should include all group blocks within the next 60 days
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Success Criteria:
1) Identified the group that needed a wash influence on the Group Pickup Report
2) Searched for the group on the Individual Groups tab and expanded the group
3) Added a User Wash % of 5.00% (the User Wash room count automatically
populates)
4) Added an Expiration Date of the cutoff date, July 10th, 2014 (the Expiration
Date DTA, Days to Arrival, automatically populates)
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Enter Special Events Success Criteria
Success Criteria:
1) Added an Event Name: Storm

2) Added a Category: this could vary
3) Added a Description: this could vary
4) Selected Do not use for forecast
5) Set last Saturday as both Start and End dates
6) There are no Pre-Event or Post-Event dates
7) This is not a Repeat Event
8) There is the one past instance (visibly after clicking the Add Instance button)
9) This instance should not Impact Forecast
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10) There are no future instances
Success Criteria:
1) Added an Event Name: Formula 1

4) Selected Do not use for forecast
5) Set July 15th, 2022 as the Start date and July 16th, 2022 as the End date
6) Added 5 Pre-Event dates
8) There are no past instances
9) There is one future instance (visibly after clicking the Add Instance button)
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What additional steps you should take inside and outside of GRO since this is a
new one time, future event? Follow the Special Events Checklist available on OnQ
Insider. Since this is a new Special Event outside of 365 days, you would want to
protect these dates through Inventory Master in OnQ R&I. Once the dates are
available within GRO, you would want to influence demand and cost of walk. If
necessary, you may also need to override price and overbooking. Other
considerations include your BAR structure, cancellation/guarantee policy, blackout
dates and more.
Success Criteria:
1) Added an Event Name: Marathon

4) Selected Use for forecast
5) Set August 16th, 2012 as the Start and End dates
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6) Added 1 Pre-Event date and 2 Post-Event dates
7) Check marked the Repeat Event option and selected Annually
8) Started the event on the 3rd Thursday o August
9) Selected No end date
10) There are two past instances of this event (this will vary)
11) All past instances should Impact Forecast
12) There are many future instances (visibly after clicking the Add Instance
button)
Success Criteria:
1) Added an Event Name: Graduation

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4) Selected Use for forecast
5) Add each individual instance with the Friday as the Start date and Saturday as
the End date (for example, May 8th 2020 as Start date and May 9th 2020 as End
date)
6) There are no Pre-Event or Post-Event dates
8) There are two past instances of this event (this will vary)
9) All past instances should Impact Forecast
10) There are six future instances of this event (this will vary)
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Add Influences & Overrides Success Criteria
Success Criteria:
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1) Selected Standard Room Class

2) Selected QUAL LINKED SEMIYLD 1 Forecast Group
3) Clicked on December 25th in the calendar
4) Clicked the double blue arrows,
, next to User Demand
5) Selected the Override Category of Occupancy Date

6) Selected the Override Type of Value
7) Added an Override Value of 3.61 (this is 15 rooms less than the system
remaining demand of 18.61)
8) Clicked Apply
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9) The Occupancy Date Override icon now appears,
that it is not yet saved
, the green box indicates
10) Click Cancel. If this was a real scenario, you should run a What If Analysis
and then Save or Cancel the override.
Note that you may also want to consider the pre & post dates of Christmas and
review the forecasts for those days as well.
Success Criteria:
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1) Ran the MCAT Mapping report and filtered for the largest producing Local
Negotiated account (in our scenario, T9X)
2) Found the SRP belonged to the QUAL YLD Forecast Group
3) Selected QUAL LINKED YLD Forecast Group
4) Navigated to January 2015 (year will vary)
5) Clicked the Multiday Overrides button
6) Selected the Override Category of Occupancy Date
7) Entered a Start Date of 01/01/2015 and an End Date of 02/28/2015 (typically
GRO will learn the new patterns very quickly so influencing demand for two
months should be enough. You will still need to continue to monitor the demand
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and demand overrides more closely at the Forecast Group level until you are
confident that GRO knows what you know.)
8) Selected Monday through Thursday as those are the days impacted by the loss
of this group
9) Added an Override Percentage Decrease of 80% as this represents
approximately the anticipated loss of demand for this Forecast Group
10) Clicked Cancel (if you were actually going to save the overrides then you
would click Apply and then Save)
Success Criteria:
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1) Scrolled through the Business Analysis Dashboard, Summary tab and found a
date, November 20th, where the Wash Forecast was over 10%. Clicked on the
10.99 Wash % hyperlink.
2) Clicked the double blue arrows,
, next to User Demand
3) Noticed the System Wash % for the Group Forecast Group is 32.17%
4) Noted that there are no Group Blocks so
5) Realized that the Group Wash was on the Remaining Demand of 57.06%
6) Determined that the Demand Forecast is correct, that you do anticipate an
additional 57 rooms of group, but that the Wash Forecast was too high and is
realistically more like 10% for the type of group you anticipate booking over that
date.
7) Added the Expiration Date of 30 DTA (days to arrival) as this is your hotels
typical cutoff and when wed want GRO back in control of forecasting our group
wash
45

Success Criteria:
46
1) Selected the KXTD Room Type

1a) Used the Overbooking Override Details, Room Types tab to determine which
room types currently have overbooking. These are the ones that you should
influence Cost of Walk for.
2) Navigated to the first Friday in February and clicked the double blue arrows,
next to Cost of Walk
3) Updated the Cost of Walk to include the increase in rate and the cost of the cab
4) Clicked Cancel (click Apply and then Save if completing a real influence)
5) Selected the next room type, SXBL, and completed the same process
47

6) The next step would be to repeat this process for KXTD and SXBL on the first
Saturday in February
Overriding BAR
Success Criteria:
1) Selected the Start and End dates of the override period (15 to 45 days from
arrival)
2) Clicked the Multiday Overrides button
3) Verified the Start and End dates were correct
4) Selected only Tuesday and Wednesday
48

5) Selected only LOS1 and LOS2
6) Selected a Floor Override of LV2
7) Clicked Cancel (click Apply and then Save if completing a real override; also
add a Note!)
Success Criteria:
1) Selected the KXPL room type

2) Selected the first Friday of January and clicked the double blue arrows,
to Overbooking
, next
49

3) Selected Limit and entered a value of 0
4) Clicked Cancel (click Apply and then Save if completing a real override; also
add a Note!)
5) Repeat for Saturday
50

Reviewing & Removing Influences and Overrides Success
Criteria
Success Criteria:
1) Set the Start and End Dates to encompass the next 60 days, or your hotels
booking window
2) Selected all Override Categories, including Notes
3) Selected the Report Format of Excel so that it could be easily filtered
4) Clicked Apply (you could also schedule the report to be run and emailed to
you automatically)
Note the following data:
How many Demand-Occupancy Date Overrides? Will vary by hotel
How many Demand-Arrival by LOS Overrides? Will vary by hotel
51

How many Wash Overrides? Will vary by hotel
Do all of the overrides have notes? The answer should be Yes!
Are there any overrides that have not been modified in the last 30 days?
Typically, the answer should be No unless the override is still valid
Are all overrides still valid? Will vary by hotel
Success Criteria:
1) Selected the Report Style of BAR

booking window
you automatically)
How many Specific Overrides? Will vary by hotel
52

How many Floor Overrides? Will vary by hotel
Success Criteria:
1) Selected the Report Style of Overbooking & Cost of Walk

booking window
you automatically)
How many Property Level Overrides? Will vary by hotel
53
How many Room Type Level Overrides? Will vary by hotel

How many Cost of Walk Overrides? Will vary by hotel
54

Investigate a Notification
Success Criteria:
1) Clicked on the Notification that has the highest score (this will vary by hotel)
2) Made note of the following:
What metric triggered the Notification? Last Room Value (will vary by hotel)
For what Occupancy Date did the Notification trigger? June 3, 2014 (will
vary by hotel)
What was the old Forecast or Decision? 219.74
What was the change? -134.44
What is the defined threshold? < > 30.00
55

3) Selected each of the hyperlinks on the left-hand side to see what data would be
provided (often times this step wont be necessary as you will be able to easily
confirm that the change makes sense).
4) Determined how to action the Notification. In this example, we decided to
Make no changes to the system; continue to monitor this date. This is because
upon investigation we found that while the Last Room Value declined, it is still
higher than the LV0 price point meaning that the highest BAR is restricted for the
one night stay. It is day of arrival and there is only one room left to sell. On the
day of arrival responsibility for inventory management and pricing falls back to
the hotel so we still have the opportunity to adjust if needed.
Congratulations, you have completed the GRO system activities! Please contact
GRO Support or your RMCC representative if you have any questions.
56

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GRO e-Learning System Activities

GRO e-Learning System Activities

GRO e-Learning System Activities

GRO e-Learning System Activities

System Activity Categories

Common GRO Navigation

GRO e-Learning System Activities

Business Analysis Dashboard, Summary Tab Activity 1

Business Analysis Dashboard, Summary Tab Activity 1

GRO e-Learning System Activities

Is a Special Event loaded? _______

Success Criteria: On page 23.

GRO e-Learning System Activities

GRO e-Learning System Activities

ADR for LV0 _______

GRO e-Learning System Activities

GRO e-Learning System Activities

GRO e-Learning System Activities

Running a Group Pickup Report

GRO e-Learning System Activities

GRO e-Learning System Activities

Enter New, Past One-Time Event

Enter New, Past One-Time Event

GRO e-Learning System Activities

GRO e-Learning System Activities

GRO e-Learning System Activities

Adding a Demand Influence

Adding a Demand Influence

GRO e-Learning System Activities

GRO e-Learning System Activities

GRO e-Learning System Activities

GRO e-Learning System Activities

How many Demand-Occupancy Date Overrides? _______

Success Criteria: On page 51.

GRO e-Learning System Activities

How many Specific Overrides? _______

Success Criteria: On page 52.

How many Property Level Overrides? _______

Success Criteria: On page 53.

GRO e-Learning System Activities

What metric triggered the Notification? ________

Then complete any necessary investigation and action the Notification.

GRO e-Learning System Activities

1) Selected month should be January (year will vary)

GRO e-Learning System Activities

1) Selected month should be December (year will vary)

, in the Daily Status row

GRO e-Learning System Activities

this icon, , in the Daily Status row

GRO e-Learning System Activities

1) Selected month should be December (year will vary)

GRO e-Learning System Activities

GRO e-Learning System Activities

ADR for LV0 $141.08

GRO e-Learning System Activities

ADR for LV4 $124.00

GRO e-Learning System Activities

1) Selected month should be next month (this will vary)

GRO e-Learning System Activities

1) Selected month should be next month (this will vary)

GRO e-Learning System Activities

GRO e-Learning System Activities

1) Selected dates should be the next 60 days

GRO e-Learning System Activities