STRESS MANAGEMENT

By
XXXXX

A PROJECT REPORT
Submitted to the
FACULTY OF MANAGEMENT STUDIES

In partial fulfillment of the requirements

for the award of the degree
of
MASTER OF BUSINESS ADMINISTRATION

IN

(Human Resource)

ANNA UNIVERSITY
CHENNAI 600 025

JUNE 2016

BONAFIDE CERTIFICATE
MASTER OF BUSINESS ADMINISTRATION
PROJECT REPORT
JUNE 2016
This is to certify that the project entitled STRESS MANAGEMENT is bonafide record of
project report done by XXXX, Register No: XXXX of MBA during the year of 2015 2016.

Project Guide

Head of the Department

Submitted for the project viva-voce examination held on _________________

Internal Examiner

External Examiner

DECLARATION
I, XXXXX hereby declare that project report, entitled STRESS MANAGEMENT submitted
to the ANNA UNIVERSITY, CHENNAI in partial fulfillment of the requirements for the award
of the degree of Master of Business Administration is my original and independent report based
on the project undergone by myself under the guidance of XXXX, Associate Professor,
... I assure you that it has not formed the basis for the award of any Degree,
Associateship, Fellowship or any other similar title to any candidate of any university.

Signature of the Student

(XXXXX)

I certify that the declaration made by the above student is true.

Date:
Place:

Signature of the Guide

(XXXXXX)

ACKNOWLEDGEMENT
First I would like to express a gratitude to my parents who have been a great support and
encouragement throughout my studies.

I place on record my sincere thanks to XXXX, Chairman. for giving me an

opportunity to pursue my Post Graduation in Management Studies at this prestigious school of
business.

I owe my gratitude to XXXXX, Director. for his help and support me throughout the
project. He has always been a source of constant encouragement.

I specially thank XXXXXX, Head of the Department I/C. for all the help he rendered
from the time of starting till the completion of my project report.

I highly indebted to my guide XXXXXX, Associate Professor.. who guided me this

project by providing valuable information and guidance in preparing this report.
Finally its my duty to place my sincere thanks to all the faculty members and company officials
and friends who have supported and helped me to complete this project report successfully.

Once again I thank you all for supported me to do my main project.

TABLE OF CONTENT

Chapter
No
I

Particulars

Page No

INTRODUCTION OF THE STUDY

1.1 Introduction
1.2 Performance & Growth in India
1.3 Industry profile
1.4 Company profile
1.5 Setting& Statement of the Problem
1.6 Significance of the study
1.7 Objectives of the study
1.8 Scope of the study

II

REVIEW OF LITERATURE

III

RESEARCH METHODOLOGY
3.1 Research Design
3.2 Data Collection Procedure
3.3 Sources of data
3.4 Sampling technique
3.5 Statistical Tools
3.6 Limitation of the study

IV

DATA ANALYSIS AND INTERPRETATION

RESULTS , DISCUSSION & CONCLUSION

5.1 Findings
5.2 Suggestions
5.3 Conclusion
BIBLIOGRAPHY

i-ii
iii-vii

QUESTIONNAIRE

LIST OF TABLES
Particulars

Table No
4.1

Gender of the respondents

4.2

Age group the respondents

4.3

Marital status of the respondents

4.4

Respondents of the education qualification

4.5

Experience of the respondents

4.6

Respondents of the salary

4.7

Respondents of the working environment

4.8

Respondents of the working in the organization

4.9

Respondents of the feel stress at work

4.10

Respondents of the physical environment problem in the

workplace cause stress

4.11

Respondents of the negative changes in your behavior patterns

4.12

Respondents the negative changes in your behavior patterns

4.13

Respondents of the stress reducing activities

4.14

Respondents of the feel pressures to complete work

4.15

Respondents of the t handle the stress situation

4.16

Respondents of the main causes for stress at personal

4.17

Respondents of the improving working condition reduces the

stress

4.18

Recreational activities for the respondents

4.19

Respondents of the moral of the employees and employee

good will

4.20

Respondents of the reduce stress among the employees

Page No

LIST OF CHARTS
Particulars

Chart No
4.1

Gender of the respondents

4.2

Age group the respondents

4.3

Marital status of the respondents

4.4

Respondents of the education qualification

4.5

Experience of the respondents

4.6

Respondents of the salary

4.7

Respondents of the working environment

4.8

Respondents of the working in the organization

4.9

Respondents of the feel stress at work

4.10

Respondents of the physical environment problem in the

workplace cause stress

4.11

Respondents of the negative changes in your behavior patterns

4.12

Respondents the negative changes in your behavior patterns

4.13

Respondents of the stress reducing activities

4.14

Respondents of the feel pressures to complete work

4.15

Respondents of the t handle the stress situation

4.16

Respondents of the main causes for stress at personal

4.17

Respondents of the improving working condition reduces the

stress

4.18

Recreational activities of the respondents

4.19

Respondents of the moral of the employees and employee

good will

4.20

Respondents of the reduce stress among the employees

Page No

ABSTARCT
A strange new disease has found its way into lives of people of this industrialized
nation of the world. The most common disease is headache. Not only is this, but diseases like
heart attack, high Blood Pressure, stomach disorders, and skin diseases very common to the
people in the present world. These have become the effects of stress and have become most
common in many of the organizations, now-a-days.
Stress is an all pervading modern phenomenon that takes a heavy toll of human life.
Different situations and circumstances in our personal life and in our job produce stress. We shall
divide them into factors related to the organization or job factors related to the person which
include his experience or personality traits and the research is done the analysis stress
management, in the worker in big bazaar. So that the company can able to base given possible
suggestions to improve the employee stress management, in the big bazaar.
The study focused on stress management in big bazaar, the researchers have taken a 100
sample, and the major study reveals that the company employees feel the stress in the work. The
researcher some ideas to overcome the stress.

CHAPTER-I
INTRODUCTION OF THE STUDY
1.1 INTRODUCTION
Stress, or to be more accurate pressure, is an unavoidable part of everyday life, meaning
different things to each of us. You only have to pick up a newspaper, read a magazine, watch
television, listen to the radio or walk into any High Street bookshop and see the many books
written on the subject of stress, to realize that we perceive it to be a big problem. Stress is much
more recognized than it used to be, we have become very aware of the potential negative impact
of stress on our health. Yet despite all of this information and wealth of knowledge, the subject
of stress still remains vague and not very well understood. There are also many myths about
stress that are not accurate and this further confuses the subject.
Life in the 21st Century is infinitely far more complex than it has ever been. We were never
designed to live in this complex, modern world with its many demands on us. We live in a
crowded, noisy society that we often refer to as the rat race. Our lives are run by deadlines, the
clock, modern technology, mobile phones, pagers, faxes, computers, satellites and a hundred and
one other demands and pressures.
Many of us have too many tasks and too little time. We drive our children through trafficclogged roads to maybe two or three different schools. We then try to get to work on time;
through more congested roads with millions more cars than there used to be, or we deal with
delayed trains as some of us may have to commute hundreds of miles to work. While we are at
work we have to operate computers, learn newer versions of software, deal with faxes, phones,
and manage many tasks and people, often without adequate training or support. There are no
longer jobs for life and many people are working under temporary or short-term contracts.
We are less physically active, eat poorer diets, there is a greater amount of pollution, higher
crime rates, greater urbanization (it is known that there is a higher incidence of stress related
problems like stress, anxiety and depression in urban areas than in rural areas), increased drug
and alcohol misuse, we see daily the many world tragedies of famine, flood and war beamed
directly into the television in our homes, we have higher levels of debt and we no longer have a
religious faith to rely on.

Even our children are not immune from the effects of excessive pressure Dr Lori Buffa, an
American Pediatrician said, the 21st Century has:
"Stress like Einsteins theory of relativity, is a scientific concept which has suffered
from the mixed blessing of being too well known and too little understood,
However, contrary to popular myth, stress is not a unique problem to the 21st Century;
human kind has suffered stress since the dawn of human evolution. Modern society however,
has undergone more complex, radical change in the span of a few short years than in the whole
of human evolution, and this is partly why stress is more of a problem today.
There are many benefits to living in our fast paced, modern industrialized world; however
the same society has created complex demands on our psychological and physiological health.
We dont need to return to the stone age to regain our health and its impossible to remove all
stress (pressure) from our lives, but what we do need to do is learn to deal with it in a more
positive, less destructive manner, using our skills and knowledge of stress to learn how to reduce
its impact on our lives.
We are often told of the harmful effects of stress on our health and wellbeing, but we are not
powerless in the face of stress, stress management training is a powerful tool. It is impossible to
remove all the pressures from life but we can learn strategies to stop excessive pressure
developing into stress; the strategies you will need are taught to you through this course.

1.1.1 Remedies to Reduce Stress

There are two major approaches to reduce stress. They are,
Individual approaches
Organizational approaches

1.1.2 Individual Approaches

An employee can take individual responsibility to reduce his/her stress level.
Individual strategies that have proven effective include, implementing time management
techniques, increasing physical exercise, relaxation training, and expanding the social support
network.

10

 Time management
Many people manage their time very poorly. Some of well-known time
management principles include,
Making daily list of activities to be accomplished
Scheduling activities according to the priorities set
Prioritizing activities by importance and urgency
Knowing your daily cycle and handling the most demanding parts of your job.
Physical exercise
Practicing non-competitive physical exercises like aerobics, race walking,
jogging, swimming, and riding a bi-cycle.
Relaxation training
Relaxation techniques such as meditation, hypnosis and bio-feedback. The
objective is to reach in state of deep relaxation, where one feels physically relaxed, somewhat
from detached from the immediate environment. Fifteen or twenty minutes a day of deep
relaxation releases tension and provides a person with a pronounced sense of peacefulness.
Social support
Having families, friends or work colleagues to talk provides an outlet, when
stress levels become excessive. So expand your social support network that helps you with
someone to hear your problems.

1.1.3 Organizational Approaches

Several of the factors that cause stress particularly task and role demands and
organizations structure are controlled by management. As such they can be modified or changed.
Some of the strategies that management want to consider include improved personal self-section
and job placement, use of realistic goal setting, redesigning of jobs, improved organizational
communication and establishment of corporate wellness programs.
Certain jobs are more stressful than others. Individual with little experience or an
external lower of control tend to be more proven to stress. Selection and placement decisions
should take these facts into consideration. Goal setting helps to reduce stress. It also provides
motivation.
11

1.1.4 Formal Communication

Increasingly formal organizational communication with employees reduces
uncertainly by lessens role ambiguity and role conflict. Wellness program, say, employee
counseling form on the employees total physical and mental condition. They typically proud
work ships to help people quit smoking, control alcohol usage, eat better and develop a regular
exercise program.

12

1.2 PERFORMANCE AND GROWTH IN INDIA

Retailing in India is one of the pillars of its economy and accounts for 14 to 15 percent of
its GDP. The Indian retail market is estimated to be USD 450 billion and one of the top five
retail markets in the world by economic value. India is one of the fastest growing retail markets
in the World, with 1.2 billion people.
India's retailing industry is essentially owner manned small shops. In 2010, larger format
convenience stores and supermarkets accounted for about 4 percent of the industry, and these
were present only in large urban centers. India's retail and logistics industry employs about 40
million Indians (3.3% of Indian population) (The bird of Gold - The rise of Indian consumer
market - Mckensey and company may 2007)
Until 2011, Indian central government denied foreign direct investment (FDI) in multibrand retail, forbidding foreign groups from any ownership in supermarkets, convenience stores
or any retail outlets. Even single brand retail was limited to 51% ownership and a bureaucratic
process.
In November 2011, India's central government announced retail reforms for both multibrand stores and single-brand stores. These market reforms paved the way for retail innovation
and competition with multi-brand retailers such as Wal-Mart Carrefour and Tesco as well single
brand majors such as IKEA, NIKE, and Apple. The announcement sparked intense activism,
both in opposition and in support of the reforms. In December 2011, under pressure from the
opposition, Indian government placed the retail reforms on hold till it reaches an consensus.
(Economic and financial indicators 3July 2008)

13

1.3 INDUSTRY PROFILE

1.3.1 Retailing
The word retail is derived from the French word retailer, meaning to cut a piece off
or to break bulk. In simple terms, it implies a first-hand transaction with the customer.
Retailing involvers a direct interface with the customer and the coordination of business
activities right from the concept or design stage of a product or offering to its delivery and postdelivery service to the customer. The industry has contributed to the economic growth of many
countries and is undoubtedly one of the fastest changing and dynamic industries in the world
today.
1.3.2 Indian retail industry
The Indian retail industry is the fifth largest in the world. Comprising of organized and
unorganized sectors, India retail industry is one of the fastest growing industries in India,
especially over the last few years. Though initially, the retail industry in India was mostly
unorganized, however with the change of tastes and preferences of the consumers, the industry is
getting more popular these days and getting organized as well. With growing market demand, the
industry is expected to grow at a pace of 25-30% annually. The India retail industry is expected
to grow from Rs. 35,000 core in 2004-05 to Rs. 109,000 core by the year 2010.
The retail scenario in India is unique. Much of it is in the unorganized sector, with over
12 million retail outlets of various sizes and formats. Almost 96% of these retail outlets are less
than 500 square feet in size, the per capital retail space India being 2 square feet compared to the
US figure of 16 square feet Indias per capital retailing space is thus the lowest in the world.
With more than 9 outlets per 1000 people, India has the largest number in the world.
Most of them are independent and contribute as much as 96% to total retail sales. Because of the
increasing number of the nuclear families, working women, greater work pressure and increased
commuting time, convenience has become a priority for Indian consumers. They want everything
under one roof for easy access and multiplicity of choice. This offers an excellent opportunity for
organized retailers in the country which account for just 2% and modern stores 0.5% of the
estimated US Dollar 180 billion worth of goods that are retailed in India every chain, Wal-Mart.

14

1.3.3 Growth of Indian retail industry

According to a report by North bride Capita, the India retail industry is expected to grow
to US$ 700 billion by 2010. By the same time, the organized sector will be 20% of the total
market share. It can be mentioned here that, the share of organized sector in 2007 was 7.5%
of the total retail market.
India is rapidly evolving into a competitive marketplace with potential target consumers
in the niche and middle class segments. The market trends indicate tremendous growth
opportunities. Global majors too are showing a keen interest in the Indian retail market. Over the
years, international brands like marks and spencer, Samsonite, Lacoste, McDonalds, Swarovski,
Dominos among a host of others have come into India through the franchise route following the
relaxation of FDI (Foreign Direct Investment) restrictions. Large Indian companies- among them
the Tata, Goenka and the Piramal groups are investing heavily in this
Industry.
1.3.4 Major Retailers in India
Pantaloons:

A pantaloon is one of the biggest retailers in India with more than 450 stores across the
country. Headquartered in Mumbai, it has more than 5 million sq. ft. retail space located across
the country. It's growing at an enviable pace and is expected to reach 30 million sq. ft. by the
year 2010. In 2001, Pantaloons launched country's first hypermarket Big Bazaar. It has the
following retail segments:

Food & Grocery: Big Bazaar, Food Bazaar

Home Solutions: Hometown, Furniture Bazaar, Collection-I

Consumer Electronics: e-zone

Shoes: Shoe Factory

Books, Music & Gifts: Depot

Health & Beauty Care: Star, Sitara

E-tailing: Futurebazaar.com

Entertainment: Bowling Co.

15

1.3.5 Tata Group

Tata group is another major player in Indian retail industry with its subsidiary
Trent, which operates Westside

and

Star

India

Bazaar. Established in 1998, it also

acquired the largest book and music retailer in India Landmark in 2005. Trent owns over 4
lake sq. ft. retail space across the country.
1.3.6 RPG Group
RPG Group is one of the earlier entrants in the Indian retail market, when it came into
food & grocery retailing in 1996 with its retail Food world stores. Later it also opened the
pharmacy and beauty care outlets Health & Glow.
1.3.7 Reliance
Reliance is one of the biggest players in Indian retail industry. More than 300 Reliance
Fresh stores and Reliance Mart are quite popular in the Indian retail market. Its expecting its
sales to reach Rs. 90,000 cores by 2010.
1.3.8 AV Birla Group
AV Birla Group has a strong presence in Indian apparel retailing. The brands like Louis
Philippe, Allen Sully, Van Heusen, and Peter England are quite popular. It's also investing in
other segments of retail. It will invest Rs. 8000-9000 cores by 2010.
Another big player in the segment will be the Bharti group. Overhauling this part of the
supply chain will be the key to the success of any retail venture in food and groceries segment.
Wal-Mart, the worlds largest retailer, and Bharti Enterprises have signed a
Memorandum of Understanding (Moue) to explore business opportunities in the Indian retail
industry. This joint venture will mark the entry of Wal-Mart into the Indian retailing industry a
retail chain like Future Groups Big Bazaar may be clocking heady sales (growing at 100% yearon- year), but the dozen odd shops operating in its proximity wear a deserted look, giving a
somewhat hollow ring to the much- talked- about retail boom in the country.
16

Retailers ranging from Pantaloons to RPG to Piramals or the Tatas are working towards
exploiting this model, perceived by consumers as more value enhancing. But in the long run,
what is most likely to succeed is a more balanced multi-format strategy. Finally, while in the first
flush of the retail boom, the elimination of traditional intermediaries may bring windfall gains
(as well as bring welcome and much-needed relief to the producers), this source will increasingly
dry out as competition intensifies and margins come under pressure a few years down the line.
What would set the survivors apart from those who are forced to sell out or go belly-up will be
differentiators like location, value-added services (convenience), private labels and customer
loyalty programs other than price. The last, a result of retailer-manufacturer tie-ups, state-of-theart supply chain infrastructure, global sourcing and scale will be a key factor. And, if experience
in other markets is anything to go by, an uncanny ability to read shifting trends.
1.3.9 Retail formats in India
Hyper marts /supermarkets: large self-servicing outlets offering products from a variety of
categories.

Mom-and-pop stores: they are family owned business catering to small sections; they are
individually handled retail outlets and have a personal touch.

Departmental stores: are general retail merchandisers offering quality products and
services.

Convenience stores: are located in residential areas with slightly higher prices goods due
to the convenience offered.

Shopping malls: the biggest form of retail in India, malls offers customers a mix of all
types of products and services including entertainment and food under a single roof.

E-trailers: are retailers providing online buying and selling of products and services.

Discount stores: these are factory outlets that give discount on the MRP.

Vending: it is a relatively new entry, in the retail sector. Here beverages, snacks and other
small items can be bought via vending machine.

Specialty stores: are retail chains dealing in specific categories and provide deep
assortment. Mumbai's Crossword Book Store and RPG's Music World is a couple of
examples.
17

1.3.10 Challenges facing Indian retail industry

The tax structure in India favors small business

Lack of adequate infrastructure facilities

High cost of real estate

Dissimilarity in consumer groups

Restrictions in Foreign Direct Investment

Shortage of retail study options

Shortage of trained manpower

Low retail management skill

The retail industry in India is currently growing at a great pace and is expected to go up to
US$ 833 billion by the year 2013. It is further expected to reach US$ 1.3 trillion by the year
2018 at a CAGR of 10%. As the country has got a high growth rates, the consumer spending has
also gone up and is also expected to go up further in the future. In the last four year, the
consumer spending in India climbed up to 75%. As a result, the India retail industry is expected
to grow further in the future days. By the year 2013, the organized sector is also expected to
grow at a CAGR of 40%.
1.3.11 Categories of Indian Retailers:Corporate Houses
Tatas: Tata Trent

RPG group: Food World, Health and Glow etc.

ITC: Wills Life Style

Raheja group: (Shoppers Stop), DLF (DT cinemas).

Nike, Rbk. Zodiac

Multi-brand outlets

Vijay Sales, Viveks etc.

Manufacturers/ Exporters

Pantaloons, Bata, Weekender

18

1.3.12 Classifying Indian Retailers:

1. Modern Format Retailers

Supermarkets

(food World)

Hypermarkets

(Big Bazaar)

Department Stores

(shoppers Stop)

Specialty Chains

(Ikea)

Company Owned Company Operated

2. Traditional Format Retailers

Kiranas: traditional Mom and Pop Stores

Kiosks

Street Market

Exclusive /Multiple Brand Outlets

Big Bazaar

Giants

Shoprite

Star

3. Hypermarket

4. Department

Lifestyle

Pantaloons

Pyramids

Shoppers Stop

Trent

Fame Ad labs

Fun Republic

Inbox

PVR

5. Entertainment

19

1.4 COMPANY PROFILE

Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of Indias
leading business houses with multiple businesses spanning across the consumption space. While
retail forms the core business activity of Future Group, group subsidiaries are present in
consumer finance, capital, insurance, leisure and entertainment, brand development, retail real
estate development, retail media and logistics

In 2008, Big Bazaar opened its 100th store, marking the fastest ever organic expansion of
a hypermarket. The first set of Big Bazaar stores opened in 2001 in Kolkata, Hyderabad and
Bangalore.
The groups speciality retail formats include supermarket chain Food Bazaar,
sportswear retailer - Planet Sports, electronics retailer - eZone, home improvement chain - Home
Town and rural retail chain, Aadhaar, among others.
Future Capital Holdings, the groups financial arm provides investment advisory to assets
worth over $1 Billion that are being invested in consumer brands and companies, real estate,
hotels and logistics. It also operates a consumer finance arm with branches in 150 locations.
Other group companies include, Future General, the groups insurance venture in
partnership with Italys General Group, Future Brands, a brand development and IPR company,
Future Logistics, providing logistics and distribution solutions to group companies and business
partners and Future Media, a retail media initiative.
The groups presence in Leisure & Entertainment segment is led through, Mumbai-based
listed company Galaxy Entertainment Limited. Galaxy leading leisure chains, Sports Bar and
Bowling Co. and family entertainment centres, F123. Through its partner company, Blue Foods
the group operates around 100 restaurants and food courts through brands like Bombay Blues,
Spaghetti Kitchen, Noodle Bar, The Spoon, Copper Chimney and Gelato.

20

Future Group believes in developing strong insights on Indian consumers and building
businesses based on Indian ideas, as espoused in the groups core value of Indianans. The
groups corporate credo is, Rewrite rules, Retain values.
Retail forms the core business activity at Future Group and most of its businesses in the
consumption space are built around retail. Future Groups retail network touches the lives of
more than 200 million Indians in 73 cities and 65 rural locations across the country. The group
currently operates around 1,000 stores spread over 16 million square feet of retail space. Present
in the value and lifestyle segments, the groups retail formats cater to almost the entire
consumption expenditure of a wide cross-section of Indian consumers.

Retailing of products and services related to home building and home improvement is led
through the groups formats, Home Town, a large-format home solutions store, along with
specialized formats for home furniture and home furnishing through, Collection i and Furniture
Bazaar and consumer electronics through zone and Electronics Bazaar.
The group also operates Indias leading rural retailing chain, Adhere that is present in over
65 locations in rural India. Adhere, an agri-service cum rural retail initiative, provides a complete
solution provider for the Indian farmer.

In 2007, Pantaloon Retail was awarded the International Retailer of the Year by the USbased National Retail Federation (NRF) and the Emerging Market Retailer of the Year at the
World Retail Congress held in Barcelona.

1.4.1 Big Bazaar Indias Real Retail Story

Big Bazaar, the flagship retail chain of the Future Group, is on the verge of achieving a
unique milestone in the History of World retail- by being the first hypermarket format in the
globe to rollout fastest 101 stores in a short span of seven years.

21

Big bazaars journey began in October 2001, when the young first generation
entrepreneur Kishore Biyani opened the countrys first hypermarket retail outlet in Kolkata
[Then Calcutta] .In the same month, two more stores were added one each in Hyderabad and
Mumbai, thus starting on a successful sojourn which began the chapter of organized retailing in
India.
Though, Big Bazaar was started purely as a fashion format including apparel cosmetics,
accessory and merchandise, the First food bazaar format was added as shop-In shop within big
bazaar in the year 2002. today, Big Bazaar, with its wide range of products and service offering,
reflects the aspirations of millions of Indians.
The journey of Big Bazaar can be divided into two phases one pre and the other post
January 26th, 2005 when the company rewrote the retail chapter in India, with the introduction of
a never before sales campaign Sasbe Sasta Din In just one day, almost the whole of India
descended at various Big Bazaar stores In the country to shop at their favorite shopping
destination.
Further, what followed was the time and again rewriting of the Indian Retail experience
wherein understanding of the Indian consumers reflected in the products and services offered,
creating innovative deals, expanding in the tier II and tier III towns, tying up with branded
merchandise to offer exclusive products and services to its customers.

Big Bazaar is present today in 59 cities and occupying over 5 million sq. ft. retail space
and driving over 110 million footfalls into its stores. The format is expecting the number of
footfall in the stores to increase by over 140 million by this financial year . Over the years, Mr.
Biyani for his vision and leadership, and Big Bazaar for its unique proposition to its customers,
have received every prestigious consumer awards both nationally and internationally.
Says Rajan Malhotra, President, Strategy & Convergence, Big Bazaar, what is important
in our journey is not the number of stores, but the customers faith in us. Its the India and the
Indians, which have helped us, reach this feat in such a short time span and today our country is
creating a history in the word organized retail.

22

Rajan Malhotra, who is also the first employee of Big Bazaar, joining the organization in
early 2001 adds, Since beginning, we have kept Big Bazaar as a soft brand, which reflects the
India and the Indianness. We believed in growing with the society, participating and celebrating
all regional and local community festivals, giving customers preferences above everything else.
Every Big Bazaar is a small family by its own and the head of the family Karta- is the
store manager. Kishore Biyani, the CEO of the Future Group, has a vast understanding of the
consumers insight, has inculcated the habit of observing, understanding customers, in every
employee of the group.
Future Group is confident of the Indian Retail Story. The group has not slowed down its
expansion plans despite the fiscal woes in the economy present today. Future Group plans to
have 300 stores and is expecting revenues of Rs 13,000 core by year 2011.

1.4.2 About Big Bazaar

Type

: Hypermarket type

Founded

: 2001

Industry

: Retail

Product

: Department store

MD & CEO: Mr. Kishore Biyani

Parent

: Future Group

Website

: www.bigbazaar.com

23

Big Bazaar is a chain of hypermarkets in India, with more than 100 stores in operations.
It is a subsidiary of Pantaloon Retail India Ltd, Future Group, offers a wide range of products
including clothing, footwear, electronic appliances, groceries and kitchen utensils. You can also
buy branded stuff from Reebok, Nike and Puma here. It caters to every need of your family.
Where Big Bazaar scores over other stores is its value for money proposition for the Indian
customers.
The word hypermarket is derived from the French word hypermarche, which is a
combination of a supermarket and department store.
Hypermarkets are today synonymous with one stop shopping. The cheapest prices will
normally be found in these stores. Across three worlds, hypermarkets are usually part of a retail
park, along with other shops, cafeterias and restaurants. A key element of differentiation between
the hypermarket and the other retail formats is that they typically have destination locations. The
hypermarkets are designed to attract customers from a significantly large area with their low
price offers, unique range and offers. It is the largest form of organized retailing today. It is an
ideal shopping experience with an amalgamation of product, service and entertainment all under
of a common roof.
The company has been able to leverage on its multi-formats-multi-brand stores, secure
prime locations at the best possible prices and command a strong bargaining power with
suppliers, which provide it an edge over its competitors.
It gives many facility to the customers like; Helpline, Baggage Counter, Parking, Exchange etc.
big Bazaar trying to provide customer with 3Vs
Value
Variety
Volume

24

1.4.3 Big Bazaar Has Different Categories;

Food Bazaar
Apparels
General Merchandise
At Big Bazaar, you will definitely get the best products at the best prices- that are what it
guarantees. With the ever increasing array of private labels, it has opened the doors into the
world of fashion and general merchandise including home gurnishings, utensils, crockery,
cutlery, sports goods and much more at prices that surprise us. Here we talk about the department
stores, because Big Bazaar based on the departments.

25

1.5 SETTING AND STATEMENT OF PROBLEM

The retail industry is a driving force in the American economy, so much so that news
reports often base at least part of their perception of the economy on how the retail industry is
performing. Aside from the major economic ebb and flow of the buying seasons and how they
affect retail sales, the retail industry as a whole has a number of other major problems that it
must often deal with.
Lack of worker continuity, or employee turnover, is one of the major problems faced by
the retail industry. Columbus IT notes that the typical turnover rate in North American retail is
much higher than in European countries and often ranges between 200 and 300 percent. An
employee coming in and out of your business as if it were a revolving door only creates
problems for human resource professionals who must constantly find and train new staff, which
can eat up valuable time and resources.
Auditing is another problem that the retail industry faces on a regular basis. Retail
businesses are regularly engaged in competition with one another, and this competition can
create price wars, forcing a need to keep tight control over inventory and other important data.
Metric Stream, Inc. notes that the retail industry is often faced with inefficient and poor auditing
plans that make competing with other companies difficult. The company notes that existing
auditing systems may be outdated and provide inadequate audits needed to stay competitive

26

1.6 SIGNIFICANCE OF STUDY

Stress management is an essential step for you to take once you have determined you are
facing stressful situations in your life, regardless of the cause. Although there are helpful types of
stress that enables you to cater this added burst of energy into something positive and productive,
it is not recommended for your body. Long term stress can specifically produce negative impacts
on your health and is recognized to deteriorate your health faster than some other diseases.
Furthermore, stress can reduce your capacity to perform and function well, either at
school or in the workplace. Therefore, stress isnt something to be dismissed. Aside from the
personal impacts you can experience from stress, it also affects how you deal with the
environment and the people in your lives.

27

1.7 OBJECTIVES OF THE STUDY

The primary objective of this study is, to study on Stress management.
Secondary Objectives:
To study sources of stress in big bazaar, Chennai
To analyses on the employees view point on existing stress management
To find possible measures to reduce stress from the employees perception
To find out the negative effects of stress on the employees performance.
To analyze the measures taken by the employer to reduce the stress of employees.

28

1.8 SCOPE OF THE STUDY

This particular study about Work Stress Management is restricted within the
organization. The study is conducted on the employees of the organization. This is not because
of non-availability of resources but the nature of the study itself restricts it. It studies the
existence or non existence of stress among the employees in the organization and identifies the
factors which are contributing for stress (If any). It also provides the various steps adopted by the
organization for managing the work stress of the employees, which can be used as future
reference for decision-making and policy making with regard to the employees. This study
reveals the morale of the employees.

29

CHAPTER II
REVIEW OF LITERATURE
Surveying the available literature will help the research to know that there is certain gap
in the theories or existing theories applicable to the problem under the study. This will enable the
researcher to take new studies in the field for furtherance of knowledge. The past studies may be
useful and may even given new line of approach to the present problem.
Weiss M. (1983). -The Author investigated the sources of Job stress that is linked to Job
dissatisfaction, Job related tension and anxiety and reduced productivity and effective-ness. He
tried to reduce sources of stress so that he can pre-vent the deleterious health consequences.
Through his study he determined the potential of social support that alleviate the deleterious
consequences of stress.
Singh A. P. & Singh S. (2009) His study emphasizes on the phenomenon of Job
Satisfaction in the organizations. Ac-cording to him, Job Satisfaction is directly related to Stress
and Work culture that an Organization provides. He identified three sectors in which stress
originate and classified stress into two main types i.e. eustress and Distress. Further, he pointed
the importance of positive stress and positive events for better performance and satisfaction of
employees.
Gladies J. J. & Kennedy V. (2011) - The author revealed a significant correlation
between Organizational Climate and Job Stress among the women working in IT companies of
India. According to him, learning how to manage stress is a very crucial issue that should be
developed in IT companies so that they can reduce or eliminate the causes of stress and poor
working environment.
Charu M. (2013) - He in his study stated that higher stress is directly proportional to
quality of work life for IT professionals. He outlined few factors namely fair pay structure,
steady role demands, supervisory support, congenial job en-ironmen, capability fit of the job,
role autonomy and stress that directly affect the quality of work life. The main reason of stress
amongst the associates of IT industry is the rapid change in technology.

30

Khalid A. (2012) - There is a direct relationship between stress and job performance in
any organization. To improve the performance of an individual in an organization an employee
should receive good support from their leaders. Hence, a supportive leader can improve the
performance of an employee even at unfavorable situations.
Kavitha (2012) - The article focuses on the organizational role stress for the employees
in the IT sector. It also highlights that women face more stress than men in the organization to be
more specific married women faces more stress than the unmarried women.
Urska Treven, Sonja Treven & Simona Sarotar Zizek (2011) - Organizations, where
the workers are said to be stressed are more likely to be unsuccessful in the competitive market.
Various approaches of managing stress, good work organization and good management are the
effective ways of preventing stress. He categorized stress broadly into three main types; they are
a) Transient Stress b) Post Traumatic Stress Disorders (PTSD) c) Chronic Stress.
Richardson (2008) - A classification of stress interventions has been done, those are
primary, secondary and tertiary. He suggested all the employees to adopt relaxation training
intervention for stress management which is the easiest and least expensive approach to
implement.
Satija S. & Khan W. (2013)- According to him Occupational Stress is as same as Job
Stress that need to be controlled at the workplace otherwise it will affect negatively employees
work attitudes and behavior. He conducted a study to investigate the relationship between
Emotional Intelligence and Occupational Stress. The findings of his study revealed that
Emotional Intelligence as a significant predictor of Occupational Stress.
Kodavatiganti K & Bulusu V. (2011) - The aim of the article is to have a clear
understanding of the phenomenon that causes stress among the academicians. According to the
article women educators face comparatively higher level of stress than men counterparts. The
stress amongst the academicians are caused because of lengthy working hours, inadequate
resources and long working hours, classrooms that are over filled.

31

CHAPTER III

RESEARCH METHODOLOGY
Introduction
Research methodology is as way to systematically solve the research problem. It may be
understood as a science of studying how research is done scientifically. In it we study the various
steps that are generally adopted by researcher in studying his research problem along with the
logic behind then.

3.1 RESEARCH DESIGN

A research design is the specification of methods & procedure for acquiring the
information needed to structure or to solve problem. It is the overall operational pattern of frame
work of the project that stipulates produces. A research design is therefore define as a plan
structure of investigation conceived so as to obtain answer questions & control variance.
3.1.1 Explorative Research Design
The main purpose of this study is formulating a problem for more precise investigation or
developing the working hypothesis from an operational point of view. The major emphasis is on
the discovery of ideas and insights. For the present study, the researcher has used explorative
research design.

3.2 DATA COLLECTION PROCEDURE

Tools mean nothing but it has some particulars with the help of collecting the data.
Questionnaire
3.2.1 Questionnaire
Structural questionnaire was selected as the data collection that includes a set of various
types of questions concerning different aspect of the subject for study several types of questions
was included in the questionnaire. Dichotomous & multiple choice question.

3.3 SOURCES OF DATA

primary data collection

32

3.3.1 Primary Data Collection

Primary data are collected from the employees of the organization. It means that the data
which are collected afresh or firsthand information.
3.3.2 Selection of Sample
A sample is miniature picture of across selection of an entire group of an aggregate from
which it is taken. It is define plan for obtaining a sample from a given population. It refers to the
technique on procedure the researcher would adopt in selecting item for the sample.
The investigation already knows a substantial amount the research problem perhaps as
result of an exploratory study before the project is initiated.
3.3.4 Sampling Size
It is difficult to study the whole population. So the researcher has selected a sample of
100 out of 320 from population which is a representation of the entire population.

3.4 SAMPLING TECHNIQUE

In the present study, the researcher has used non probability sampling.
3.4.1 Non-Probability Sampling
The non-probability sampling design refers to the sampling procedures that do not afford
was given equal changes to be included in the sampling.
In non-probability sampling the researcher has used Purposive sampling for the present
study.
3.4.2 Purposive
A key part of any research project is getting workable data from the general population.
Without this, your research is shallow, one sided and lacking in any real proof. Its for this
reason that some form of sampling is generally carried out, and one of the most popular sampling
methods is a process known as purposive sampling.

3.5 STATISTICAL TOOLS

Chi-Square Test
Percentage Analysis

33

3.5.1 Chi-Square Test

Chi-square test is applied in statistical to test the goodness of fit to verify the distribution
of observed data with assumed theoretical distribution. Chi-square was done to find out one way
analysis between socio demographic variable and various dimensions of the programmers.

Chi-square =

(0)2

Observed value

3.5.2 Percentage Analysis

This method is used to compare two or more series of data, to describe the relationship or
the distribution of two or more series of data. Percentage analysis test is done to find out the
percentage of the response of the respondent. In this tool various percentage are identified in this
analysis and they are presented by the way of Bar diagram in order to have better understanding
of the analysis.
..

Percentage (%) = .. 100

34

3.6 LIMITATIONS OF THE STUDY

In spite of the precautions, vigilance and scrupulousness taken by the investigator to
make the study objective, it cannot be denied that there are certain limitations.
The employees were reluctant to give correct information.
Even though the employees gave correct information during the unstructured
interview conducted, they gave positive answer while answering the
questionnaire.
The investigator intended to cover only few areas of stress relevant to the
proposed study.
As the study was done within a limited time, investigator could not select a
sufficiently large sample for the study.

35

CHAPTER - IV
DATA ANALYSIS AND INTERPRETATION
TABLE NO: 4.1
GENDER OF THE RESPONDENTS
S.No

Particulars

No of Respondent

Percentage

Male

35

35

Female

65

65

100

100

TOTAL
Sources: primary data

INFERENCE
The above table 4.1 shows that 65% of respondent are belong to female, and 35% of
respondent are belong to male.

CHAPRT NO 4.1

Gender
male

female

35%

65%

36

TABLE NO: 4.2

AGE GROUP THE RESPONDENTS

S.No

Particulars

No of Respondent

Percentage

21-25 Year

43

43

26-30 Year

47

47

30-40 Year

10

10

100

100

TOTAL
Sources: Primary data

INFERENCE
The above table 4.2 shows that, 47% of respondents are belong to the age group of 26-30
years, 43% of respondents are belong to the age group of 21-25 years, 10% of respondents are
belong to the age group of 30-40 years.

CHART NO: 4.2

Percentage of Respondent

Age

50%
40%
30%
20%
10%
0%
Percentage

21-25 year
43%

26-30 year
47%

37

30-40 year
10%

TABLE NO: 4.3

MARITAL STATUS OF THE RESPONDENTS

S.No

Particulars

No of Respondent

Percentage

Married

37

37

Unmarried

63

63

100

100

TOTAL
Sources: Primary data

INFERENCE
The above Table 4.3 shows that 63% of respondents are belongs to the unmarried, 37%
of respondents are belong to the get married respondents.

CHART NO: 4.3

Married, 37%

Unmarried, 63%

38

TABLE NO: 4.4

RESPONDENTS OF THE EDUCATION QUALIFICATION
S.No

Particulars

No of
Respondent

Percentage

Diploma

07

Under Graduate

31

31

Post Graduate

14

14

Other

48

48

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.4 shows that 48% of respondents are belong to the others, 31% of
respondents are belong to the under graduate, 14%of respondents are belong to the respondents
post graduates and then 7% of respondents are belong to diploma.

CHART NO: 4.4

48%
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%

31%

14%
7%

diploma

under graduate

post gradute
percentage

39

other

TABLE NO: 4.5

EXPERIENCE OF THE RESPONDENTS

S.NO

Particulars

No of Respondent

Percentage

0-1 Year

52

52

1-2 Year

40

40

2-5 Year

08

TOTAL
Sources: Primary data

100

100

INFERENCE
The above Table 4.5 shows that 52% of respondents 0-1 years, 40% of respondents 1-2
years, and 8% of respondents 2-5 years.

CHART NO: 4.5

Experience

8%

2-5 year

1-2 year

40%

percentage

0-1 year

52%

0%

10%

20%

30%

40%

40

50%

60%

TABLE NO: 4.6

RESPONDENTS OF THE SALARY

S.No

Particulars

No of Respondent

Percentage

Below 10000

62

62

10000-15000

23

23

15000-20000

07

Above 20000

08

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.6 shows that 62% of respondents to the below 10000 salary, 23% of
respondents to the below 10000 - 15000 salary, 8% of respondents to the above 20000 salary, 7%
of respondents to the 15000- 20000 salary.
CHART NO: 4.6

Salary
percentage

62%

23%
7%

below 10000

10000-15000

15000-20000

41

8%

above 20000

TABLE NO: 4.7

RESPONDENTS OF THE WORKING ENVIRONMENT

S.No

Particulars

No of Respondent

Percentage

Highly Satisfied

27

27

Satisfied

42

42

Neutral

28

28

Dissatisfied

03

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.7 shows that 42% of the respondents says that satisfied for working
environment, 27% of the respondents says that highly satisfied for working environment , 28%
of the respondents says that Neutral for working environment, and 3% of the respondent says
that dissatisfied for working environment.

CHART NO: 4.7

WORKING ENVIRONMENT
Percentage

Dissatisfied

3%
28%

Neutral

42%

Satisfied
27%

Highly satisfied

42

TABLE NO: 4.8

RESPONDENTS OF THE WORKING IN THE ORGANIZATION

S.No

Particulars

No of
Respondent

Percentage

Great

43

43

Satisfied

47

47

Unable To Concentrate

07

Depressed

03

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.8 shows that 47% of the respondents says that satisfied for feel while
working in the organization, 43% of the respondents says that great for feel while working in the
organization, 7% of the respondents says that Unable to concentrate for feel while working in the
organization, and 3% of the respondent says that depressed for feel while working in the
organization.

CHART NO: 4.8

43%

47%

0.5
0.4
0.3
7%

0.2

3%

0.1
0
Great

Satisfied

Unable to
concentrate
Percentage

43

Depressed

TABLE NO: 4.9

RESPONDENTS OF THE FEEL STRESS AT WORK
S.No

Particulars

No of Respondent

Percentage

Always

23

23

To Some Extent

25

25

To Great Extent

31

31

None

21

21

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.9 shows that 31% of the respondents says that to great extent for feel
stress at work, 25% of the respondents says that to some extent for feel stress at work, 23% of
the respondents says that always for feel stress at work, and 21% of the respondent says that
none for feel stress at work.

CHART NO: 4.9

Percentage

31%
23%

Always

25%
21%

To some extent

To great extent

44

None

TABLE NO: 4.10

RESPONDENTS OF THE PHYSICAL ENVIRONMENT PROBLEM IN
THE WORKPLACE CAUSE STRESS

S.No
1
2
3
4
5

Particulars
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
TOTAL
Sources: Primary data

No of Respondent
25
45
21
08
01
100

Percentage
25
45
21
8
1
100

INFERENCE
The above table 4.10 shows that 45% of the respondents says that agree for physical
environment problem in the workplace cause stress, 25% of the respondents says that Strongly
agree for physical environment problem in the workplace cause stress, 21% of the respondents
says that Neutral for physical environment problem in the workplace cause stress, 8% of the
respondent says that disagree for physical environment problem in the workplace cause stress,
and 1% of the respondent says that strongly disagree for physical environment problem in the
workplace causes stress.

CHART NO: 4.10

Percentage
45%

25%

21%
8%
1%

Strongly agree

Agree

Neutral

45

Disagree

Strongly disagree

TABLE NO: 4.11

RESPONDENTS OF THE NEGATIVE CHANGES IN YOUR BEHAVIOUR
PATTERNS

S.No

Particulars

No of Respondent

Percentage

Never

45

45

Always

36

36

Sometimes

19

19

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.11 shows that 45% of the respondents says that never for negative
changes in your behavior patterns, 36% of the respondents says that always for negative changes
in your behavior patterns, and 19% of the respondents says that sometimes for never for negative
changes in your behavior patterns.

CHART NO: 4.11

Percentage

45%
36%

19%

Never

Always

Sometimes

46

TABLE NO: 4.12

RESPONDENTS OF THE STRESS AFFECT YOUR PERFORMANCE

S.No

Particulars

No of Respondent

Percentage

Strongly Agree

28

28

Agree

34

34

Neutral

28

28

Disagree

08

Strongly Disagree

02

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.12 shows that 34% of the respondents says that agree for stress affect
your performance, 28% of the respondents says that Strongly agree for stress affect your
performance, 28% of the respondents says that Neutral for stress affect your performance, 8% of
the respondent says that disagree for stress affect your performance, and 2% of the respondent
says that strongly disagree for stress affect your performance.

CHART NO: 4.12

Percentage

Strongly disagree
Disagree

2%
8%
28%

Neutral

34%

Agree
28%

Strongly agree

47

TABLE NO: 4.13

RESPONDENTS OF THE STRESS REDUCING ACTIVITIES

S.No

Particulars

No of
Respondent

Percentage

Physical Exercise

40

40

Yoga

18

18

Spending Time With Family

18

18

Listening Music

24

24

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.13 shows that 40% of the respondents says that physical exercise for
stress reducing activities, 24% of the respondent says that listening music for stress reducing
activities, 18% of the respondents says that yoga for stress reducing activities, 18% of the
respondents says that spending time with family for stress reducing activities.

CHART NO: 4.13

Percentage

40%

24%
18%

Physical
exercise

Yoga

18%

Spending time
with family

48

Listening music

TABLE NO: 4.14

RESPONDENTS OF THE FEEL PRESSURES TO COMPLETE WORK

S.No

Particulars

No of
Respondent

Percentage

Strongly Agree

31

31

Agree

30

30

Neutral

33

33

Disagree

05

Strongly Disagree

01

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.14 shows that 33% of the respondents says that Neutral for feel time
pressures to complete work, 31% of the respondents says that Strongly agree for feel pressures to
complete work, 30% of the respondents says that agree for feel time pressures to complete work,
5% of the respondent says that disagree for feel time pressures to complete work, and 1% of the
respondent says that strongly disagree for feel time pressures to complete work.

CHART NO: 4.14

Percentage

31%

30%

33%

5%
Strongly
agree

1%
Agree

Neutral

Disagree
Strongly
disagree

49

TABLE NO: 4.15

RESPONDENS OF THE HANDLE THE STRESS SITUATION

S.No

Particulars

No of
Respondent

Percentage

Optimistically

51

51

With The Help Of Others

28

28

Depends Upon Level

21

21

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.15 shows that 51% of the respondents say that optimistically for handle
the stress situation, 28% of the respondents say that with the help of others for handle the stress
situation, and 21% of the respondents say that depends upon level for handle the stress situation.

CHART NO: 4.15

Percentage

21%
Depends upon level

28%
With the help of others

51%
Optimistically

50

TABLE NO: 4.16

RESPONDENTS OF THE MAIN CAUSES FOR STRESS AT PERSONAL

S.No

Particulars

No of Respondent

Percentage

Family Problem

22

22

Health Problem

27

27

Financial Problem

28

28

Inter Personal Skills

23

23

TOTAL

100

100

Sources: Primary
INFERENCE
The above table 4.16 shows that 28% of the respondents say that financial problem for
main causes for stress at personal, 27% of the respondents say that health problem for main
causes for stress at personal, 23 of the respondent say that inter personal skills for main causes
for stress at personal, and then 22% of the respondents say that financial problem for main
causes for stress at personal.

CHART NO: 4.16

30%
25%

28%

27%

23%

22%

20%
15%
10%
5%
0%
Family problem

Health problem

Financial problem

Percentage

51

Inter personal skills

TABLE NO: 4.17

RESPONDENTS OF THE IMPROVING WORKING CONDITION
REDUCES THE STRESS

S.No

Particulars

No of Respondent

Percentage

Strongly Agree

18

18

Agree

40

40

Neutral

30

30

Disagree

07

Strongly Disagree

05

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.17 shows that 40% of the respondents say that agree for improving
working condition reduces the stress, 30% of the respondents say that Neutral for improving
working condition reduces the stress, 18% of the respondents say that Strongly agree for
improving working condition reduces the stress, 7% of the respondent says that disagree for
improving working condition reduces the stress, and 5% of the respondent say that strongly
disagree for improving working condition reduces the stress.

CHART NO: 4.

100%
80%
60%

18%

40%

30%

7%

5%

Neutral

Disagree

Strongly
disagree

40%
20%
0%
Strongly agree

Agree

Percentage

52

TABLE NO: 4.18

RECREATIONAL ACTIVITIES FOR THE RESPONDENTS

S.No

Particulars

No of Respondent

Percentage

Recreational Tours

40

40

Sports Activities

60

60

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.18 shows that 60% of the respondents say that Recreational tours for
Recreational activities, and 40% of the respondents say that sports activities for Recreational
activities

CHART NO: 4.18

60%
60%

40%

50%
40%
30%
Percentage

20%
10%
0%
Recreational tours
Sports activities

53

TABLE NO: 4.19

RESPONDENTS OF THE MORAL OF THE EMPLOYEES AND
EMPLOYEE GOOD WILL

S.No

Particulars

No of Respondent

Percentage

Yes

69

69

No

31

31

100

100

TOTAL
Sources: Primary data
INFERENCE

The above table 4.19 shows that 69% of the respondents say that yes for moral of the
employees and employee good will, and 31% of the respondents say that moral of the employees
and employee good will.

CHART NO: 4.19

31%
Yes
No
69%

54

TABLE NO: 4.20

RESPONDENT OF THE REDUCE STRESS AMONG THE EMPLOYEES
S.No

Factors

Rank

Employee Counseling

Effective Training And Development Program

Health Clubs

Financial Motivation

Job Rotation

Outdoor Picnics

7
Transport Subsidy
Sources: Primary data

INFERENCE
From The above table 4.20 shows is clear that the respondent opinion health clubs is the
major factor and it in denoted by first rank, followed by health clubs, Employee counseling got
second rank the follow information year their clear about ranking Job rotation third rank,
Effective training and development program as fourth rank, Transport subsidy as fifth rank,
Outdoor picnics as sixth rank, Financial motivation as seventh rank.

55

CHI SQUARE CALCULATION

OBSERVED FREQUENCY
Personal
Stress
Always
To some
extent
To great
extent
None
Total

Family
problem
7
10

Health
problem
9
4

Financial
problem
7
8

Inter personal
skills
4
3

24

1
22

9
27

4
28

10
23

24
100

Total
27
25

STEP 1: SET HYPOTHESIS:

Null Hypothesis:

There is no significant difference between feel stress at work and causes for stress at
personal.

Alternative Hypothesis:

There is significant difference between feel stress at work and causes for stress at
personal.

STEP 2: LEVEL OF SIGNIFICANCE:

Level of significance at 5% or 0.05
STEP 3: EXPECTED FREQUENCY:
E= row total * column total
____________________
Grand total

56

EXPECTED FREQUENCY
Personal
Stress
Always
To some
extent
To great
extent
None
Total

Total

Family
problem
5.94

Health
problem
7.29

Financial
problem
7.56

Inter personal
skills
6.21

5.5

6.75

5.75

25

5.28

6.48

6.72

5.52

24

5.28

6.48

6.72

5.52

22

27

28

23

24
100

27

STEP 4: CALCULATION OF
Calculation of test:
O

(O-E)

(O-E)2 / E

5.94

1.06

0.18

10

5.5

4.5

3.68

4
1
9

5.28
5.28
7.29

-1.28
-4.28
1.71

0.31
3.46
0.18

6.75

-2.75

1.12

5
9
7

6.48
6.48
7.56

-1.48
2.52
-0.56

0.33
0.98
0.04

0.14

9
4
4

6.72
6.72
6.21

2.28
-2.72
-2.21

0.77
1.10
0.78

5.75

-2.75

1.31

6
10
Total

5.52
5.52
100

0.48
0.04
4.48
3.63
0
18.05
Calculated value = 18.05
57

STEP 5: TABLE VALUE

For a degree of freedom at 5% level the table value in = 16.919
2 (R-1)*(c-1) = 2 (4-1)*(4-1) =9

STEP 6: INFERENCE
The calculated value is more than table value (i.e. 18.05>16.919)
Null Hypothesis is rejected. Alternative hypothesis is accepted. There is significant
difference between feel stress at work and causes for stress at personal.
.

58

CHAPTER V
RESULTS, DISCUSSION & CONCLUTION
5.1 FINDING
Mostly 65% of respondent are to female.
Only 47% of respondents are belonging to the age group of 26-30 years.
Around 63% of respondents are unmarried.
Majority 48% of respondents are belonging to the others.
Mostly 52% of respondents to the experience 0-1 years.
Around 62% of respondents to the below 10000 salary.
Only 42% of the respondents says that satisfied for working environment.
Only 47% of the respondents says that satisfied for feel while working in the
organization.
Only 31% of the respondents says that to great extent for feel stress at work.
Around 45% of the respondents says that agree for physical environment problem in the
workplace cause stress.
Around 45% of the respondents says that never for negative changes in your behavior
patterns.
Only 34% of the respondents says that agree for stress affect your performance.
Around 40% of the respondents says that physical exercise for stress reducing activities.
Only 33% of the respondents says that neutral for feel time pressures to complete work,
Majority 51% of the respondents says that optimistically for handle the stress situation
Only 28% of the respondents says that financial problem for main causes for stress at
personal.
Majority 40% of the respondents says that agree for improving working condition
reduces the stress.
Almost 60% of the respondents says that recreational tours for recreational activities
Almost 69% of the respondents says that yes for moral of the employees and employee
good will.
Mostly 23% of the respondents says that Employee counseling for reduce stress among
the employee.

59

5.2 SUGGESTIONS

Most of the employees are having below one year experience in the company. For that,
they have to motivate the employees and give work assurance to the working employees.

Most of the workers are female, so the company may have to give secure the job. It may
motivate the employees.

To reduce the employees stress to give physical activities, and also they conduct the
entertainment programs in the company.

The most of the employees are having financial problem, so the company may take the
step to improve stand of living.

60

5.3 CONCLUSION
In this study it is investigation that interpersonal expectation influences to employee
stress in the work place. It is found that trust in management mush stronger impact on employee
stress in this organization. It also has become the black plague of the present century. Much of
the stress at work is caused not only by work overload and time pressure but also by lack of
rewards and praise, and more importantly, by not providing individuals with the autonomy to do
their work as they would like. Most of the employees were not satisfied with the grievance
handling procedure of the organization which was found by the unstructured interview.
The management understands the various reasons for stress and plans different
techniques and implements it to reduce stress and increase employee morale. Organization must
begin to manage people at work differently, treating them with respect and valuing their
contribution. The different techniques are adopted to boost of the moral the employee and it is
achieved. Work stress management is considered to be profitable to the organization.

61

BIBLIOGRAPHY
Books:
1.

Ahuja. K.K- (1991)Industrial Psychology And Organizational Behavior,

Khanna Publishers, New Delhi,

2.

Biswanath Ghosh-(1994) A New Look Organizational Behavior, Himalaya Publishing

House New Delhi.

3.

Finemann-(1979)A Psychological Model Of Stress And Its Application To Managerial

Unemployment, Human Relations, New Delhi

4.

Ghosh P.K. And Ghorpade M.B. (1991) Industrial And Organizational Psychology,
Himalaya Publishing House, Bombay.

5.

Kapur S.K, Punia B.K. - (1990) Organizational Behavior and Management,

S.K.Publishers, New Delhi.

6.

Laurie J. Mullins (1990) Organizational Behavior, Pitmans publishing Ltd, London.

7.

Paulhersey, Kenneth H. Blanchard, Dewey E. Johnson (1998) Organizational Behavior,

Prentice Hall Of India Pvt. Ltd, New Delhi
Stephen P. Robbins, - (1999) Organizational Behavior, Prentice Hall, U .K

Journals And Magazines:

1.

Business line, The stress is beginning to show, Financial Express published by

Hindu,

Trivandrum, 1989.
2.

Brief A.P. and Atieth J.M., Studying Job Stress: Are we making mountains out

of mole

Hills? Journal of occupational behavior, 1987.

3.

Jamal M., Job Stress-Prone Type A behavior and personal and organizational
consequences, Canadian Journal of Administrative.

4.

Dr.Satish Chandra Pandy, Indian ways of winning Stress, The Journal of

Management and Strategy, 1997.

62

Indian

STRESS MANAGEMENT
QUESTIONNAIRE

1. Name of the respondent_________________

2. Gender
a) Male

( )

b) Female

( )

a) 21-25 year

( )

b) 26-30 year

( )

c) 30-40 year

( )

d) Above 41 year

( )

( )

b) Single

( )

a) Diploma

( )

b) Under graduate

( )

c) Post graduate

( )

d) Other

( )

3. Age

4. Marital status
a) Married
5. Educational qualification

6. For how many years you are working in big bazaar

a) 0-1 year

( )

b) 1-2 year

( )

c) 2-5 year

( )

d) Above 5 year

( )

a) Below 10,000

( )

b) 10,000-15,000

( )

c) 15,000-20,000

( )

d) Above 20,000

( )

7. Salary

8. Are you satisfied with the work environment?

a) Highly satisfied

( )

b) Satisfied

( )

c) Neutral

( )

d) Dissatisfied

( )

e) Highly dissatisfied ( )
.9.How do you feel while working in the organization?
a) Great

( )

c) Unable to concentrate ( )
63

b) Satisfied

( )

d) Depressed

( )

10. Do you feel stress at work?

a) Always

( )

b) To some extent

( )

c) To great extent

( )

d) None

( )

11. Do you think physical environment problem in the workplace cause stress?
(Temperature, dust, infrastructure, lack of privacy, noise level)
a) Strongly agree

( )

b) Agree

( )

c) Neutral

( )

d) Disagree

( )

e) Strongly disagree

( )

12. Do you notice any negative changes in your behavior patterns when you are
under pressure?
a) Never

( )

c) Sometimes

( )

b) Always

( )

13. Does stress affect your performance?

a) Strongly agree

( )

b) Agree

( )

c) Neutral

( )

d) Disagree

( )

e) Strongly disagree

( )

14. Among the following stress reducing activities which of them do you think will
be more effective (Tick as many as applicable)
a) Physical exercise

( )

c) Spending time with family ( )

b) Yoga

d) Listening music ( )

15. You feel time pressures to complete work

a) Strongly agree
( )
b) Agree
c) Neutral

( )

e) Strongly disagree

( )

( )

( )

d) Disagree

( )

b) With the help of others

( )

16. How do you handle Stress situations?

a) Optimistically

( )

c) Depends upon level ( )

64

17. What do you think the main causes for stress at personal?
a) Family Problem

( )

c) Financial Problems ( )

b) Health Problem

( )

d) Inter-Personal Skills

( )

18. Improving working conditions, reduces the stress

a) Strongly agree
( )
b) Agree
c) Neutral

( )

e) Strongly disagree

( )

d) Disagree

( )
( )

19. What are the Recreational Activities does your company provide to the
employees to reduce the work stress?
a) Recreational Tours ( )

b) Sports Activities

( )

20. Do you thin work Stress Management improves the morale of the employees
and employee Good Will?
a) Yes

( )

b)No

( )

21. What do you think that the employer can do to reduce stress among the
employees? (Please rank them according to your preference. (1- Most Preferable 7- least preferable)
a) Employee counseling
b) Effective Training and Development program
c) Health clubs
d) Financial motivation
e) Job rotation
f) Outdoor picnics
g) Transport subsidy

(
(
(
(
(
(
(

)
)
)
)
)
)
)

22. Please offer suggestions if any, for better management of work stress
In Big Bazaar.
________________________________________________________
_____________________________________________________________
_____________________________________________________________
Thank you for your response
65