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Questions

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Question One
A business continuity plan (BCP) is a system that ensures prevention of a system of business
functionality by dealing with potential threats. The stages involved include analysis, solution
design, implementation, testing and acceptance, and maintenance. The Business Impact stage
includes the use of questionnaires and other survey methods to conduct a workshop and complete
a business impact analysis (BIA). Review the questionnaires and do a follow-up with the
information given. The solution design identifies resources required based on BIA and conducts
a gap analysis determining the gaps between recovery needs and its current capabilities. The
implementation stage involves selecting a recovery strategy and implementing it. Testing and
acceptance involve developing a framework, writing a business continuity procedure and
assemble a plan. It also needs a business to develop a testing exercise and conduct orientation
exercises. The maintenance stage ensures constant updating of the BCP and incorporates test
learned from testing.
Question Two
The SDLC model I will use is the spiral model. The spiral model has broken down its stages of
development into small pieces making it realistic to use in the development of a brand
application. It also involves the customer throughout each stage of development. Its systematic
approach with iterative framework ensures changes can be made along the way. The SDLC I will
reject is the waterfall model. Despite the fact that its easy to use and understand it does not
involve the customer hence does not meet customer needs. Once you move to the next stage of
development, you cannot revisit the previous step to change anything, and that makes it hard to
revise or back track.

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Question Three
Network response time is the amount of time needed for a transaction within a system network to
be complete. It can include infrastructures such as servers, storage, and networking. The longer
the amount of time it takes for one transaction to be complete, the more it costs the business
hence losses in the company. Packet drops within a network cause slow response time which
lowers the business value through delays. Data center uptime measures the amount of time a
business system is running or online. When uptime is high, the response time is low indicating
positive feedback from the system and the business value, but if the response time is high then
the uptime becomes low, and there are delays in the network.
Question Four
To handle a colleague who has violated the ethics policy regarding information technology, I will
start with reading the handbook so as to determine which violation has been affected. This will
also make it easier for him or her to understand the consequences. Depending on whether the
violation is severe or mere, I will advise my colleague to voluntarily report to the superiors
regarding the violation so as to get ahead of the problem. As I do have an obligation to the
management, I will also go along with my colleague explaining the measure I took to prevent
any further violations in the system. If it were a case of downloading files without authorization,
I would use firewalls to block the employees computer and monitor activity on his or her
computer.
Question Five
In troubleshooting an IT problem, I will use a reductionists approach as it breaks down a problem
into smaller pieces then starts to handle each piece at a time. For instance in an IT problem that

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involves a network failure, I will start by controlling one element which is connected to the
network failure such as the patch cord cables and the router and switches in use. Holistic
approach focuses on the bigger pieces of the problem and solves a problem as one big important
piece rather a branch with many pieces. A scenario with an IT issue involving servers failing will
not be well-handled by holistic approach as one has to determine the server which has failed and
check on its physical connection the go to check the software status.