CHAPTER ONE

INTRODUCTION

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1.1 NATURE

AXA Assistance India is a division of the AXA Assistance Group, which subsequently is a part
of the AXA Group, a business conglomerate operating in 48 countries and employing over
214,000 people. The AXA Group has an annual turnover exceeding 91 billion Euros.

The AXA Assistance Group is a pioneer in assistance services. We are present in more than 30
countries spread across five continents. We have a workforce exceeding 6,000 globally with a
turnover of 883 million Euros (2009 figures).
Our clients have access to a vast pool of knowledge and expertise, thanks to our group's global
reach and worldwide network

At AXA Assistance, our objective is to provide personalized and custom-made solutions to each
one of our clients & their customers irrespective of their location globally.
AXA Assistance is well recognized & best known for its ability to provide custom-made, valueadded products & solutions that can be branded and administered as per the clients needs.
With AXA Assistance as your assistance service partner, you have access to the world class
service & unmatched quality of a true business conglomerate. Your customers, on the other hand,
are assured of having access to world-class assistance services 24/7/365.

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1.2 OBJECTIVES OF STUDY

Objectives can be defined as a specific result that a person or system aims to achieve within a
time frame and with available resources.
The main Objectives for taking up this topic are:1. To Define the Problem of the Inspection Business as well as to form an effective
planning process in order to study the crux of the problem.
2. To Evaluate the Potential Customers which are available in the Market so that full
advantage can be taken by the company to exploit the available market
3. To Evaluate the Companies who are our biggest Competitors in the Inspection
Business.
4. To Evaluate the problems faced by the Vehicle Inspectors while executing Inspection
in the field.
5. To Study the Equipments which are used in Vehicle Inspection in terms of its usage
as well as the standards which should be kept in mind during the inspection
6. To Find out The latest Technology which are in use in the Vehicle Inspection
Business and also to state out the benefits of using these technology

1.3 RESEARCH AND METHODOLOGY

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Research and Methodology is a way to systematically solve the research problem. It may be
understood as a science of studying how research is done scientifically. In it they study the
various steps that are generally adopted by a researcher in studying his research problem along
with the logic behind them.
It is necessary for the researcher to know only the research method or techniques but also the
methodology.
Research is a common parlance a scientific investigation for knowledge. It can be defined as a
systematic effort to collect the valuable information. A research can be carried out by different
methodologies which have their own pros and cons.
A) Primary Source
It is the original source where information is taken as it is collected originally by the concerned
person or organization. The most popular tool of Primary Source is Questionnaire/ Interview
Schedule which is used to collected Personal Data.
B) Secondary Source
Information collected from other sources is known as Secondary Sources. The tools which are
used for collecting Secondary Information are Magazine, Newspapers, Journals, and TV etc.
Most of the information is directly derived from the main sources which are published by the
Management or Department of a concerned institute or Company.

In this report I have used both Primary as well as Secondary Source of Information to help me,
guide me and assist me for the completion of my research work.

1.4 LIMITATIONS

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The major limitations of this project are as given under:-

1. The Data Collected from Secondary Sources may not be accurate as its validity
could not be tested properly.
2. Time Constraint was a major drawback in the completion of this report.
3. Another major drawback of this report was of knowledge constraint and an
attempt was genuinely made to collect as much data as required for the
completion of the report.
4. It may not cover all the relevant points or areas of the topic which has been
taken for research.

However Genuine Effort has been made in order to ensure that these drawbacks or
limitations does not have a drastic or adverse affect on the results of the study and inject
an element of objections in the report.

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CHAPTER TWO
PROFILE OF THE
COMPANY

2.1 COMPANYS PROFILE

AXA Group

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AXA Assistance Group

In 1998, two major international assistance providers, UAP and Gesa Assistance merged to form
the AXA Assistance Group.
The AXA Group is a true blue-chip organization that has its command center in Paris. It is the
second largest insurer and one of the biggest organizations in the world.
We are into the global assistance business & operate one of the most extensive networks of
Alarm Centers with more than 38 sites globally. These Alarm Centers are operational 24 hours a
day, 365 days a year, with multilingual & professional staff & are owned by AXA Assistance.
AXA Assistance India
AXA Assistance India Private Limited was established in the year 2009. Our state of the art
alarm center in New Delhi is available 24/7/365 to its clients/customers to provide assistance
both inside or outside the country.
Besides the traditional services of travel and roadside assistance, AXA Assistance India is able to
offer diversified services to fully meet the daily needs of its clientele. It includes lifestyle and
concierge services, call center services, health care management and unique assistance products
tailored to your needs.

2.2 VALUES
Our Core Values are:1.
2.
3.
4.
5.

Professional: We ensure highest levels of quality & professionalism in everything we do.

Advance: We continuously look out for better ways to do things.
Practical: We are always practical in our approach, even in challenging situations.
Supportive: We offer support whenever asked for and wherever we think it is desired.
Reliable: Our goal is to do things rightly for all our colleagues, our clients and their
customers.

2.3 Leadership - confident & committed

The AXA Assistance India management team is committed to deliver the best possible service to
our clients and their customers and does everything possible to ensure that each team member at
AXA Assistance India works in that direction.
2.4 CORPORATE AND SOCIAL RESPONSIBILITY
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OF AXA ASSISTANCE
At AXA Assistance, we follow principles and practices that help us carry out our business in a
socially responsible manner, ensuring a sustainable growth.
We strictly adhere to AXAs compliance and ethics guide and if need be, we even refuse to renew
contracts with partners whose business practices are not socially & environmentally responsible.

Responsibility towards the Corporate

AXA Assistances sustainable growth plan strictly adheres to three main International Labor
Organization principles:

1. Total
prohibition
on
child and
or
forced labor
2. Safe hygienic and healthy working conditions, respecting individuals and collective freedom
3. Exercise non-discrimination/bias staff recruitment & management

Responsibility towards the Society

We not only participate in several group social events every year, but also encourage our staff
members
to
support
local
charities
and
community
services.
We also support many charities both at international and local levels.

Responsibility towards the Environment

We are on a regular lookout for ways to minimize/reduce our carbon footprint and continuously
monitor our activities to check their impact on the environment. We have several ongoing
initiatives globally, some of which are:
1. Ensure that all the waste paper, cardboard boxes, paper cups, printer cartridges, cans and
bottles are sent for recycling
2. Use waste paper made writing pads & opt for sustainable forestry products
3. Install motion sensor technology for lighting and water flushing in toilets
4. Encourage car pooling, and provide secure bicycle racks for cyclists
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5. Encourage the use of public transport by our staff & offer season ticket allowances.
6. Purchase/Lease fuel efficient automobiles

2.5 PRODUCTS OF AXA ASSISTANCE

AXA Assistance India offers a broad range of assistance products & services. These products &
services are designed to match our clients' core business areas.
Whatever your needs be, our services can be pooled with any other service to provide you with a
fitting solution. The branding & administration of our services can be done to reflect your
corporate identity and culture.

Whatever products we design, we do it with your customer at the centre. Our aim is to make your
customers' life safer, more secure and comparatively less stressful. We are accessible 24/7/365 to
your customers irrespective of the services.
1. Motor Assistance
Automobiles have brought a lot of ease to the human society as far as commuting is concerned
and slowly are becoming a necessity for everyone. But once they breakdown, it is a nightmare at
times & that is when you need a professional breakdown service that can get you back on your
trip swiftly & professionally.
Unfortunately if it is an accident, needless to say you are in a chaotic situation and need an
extremely professional service that evaluates the situation and takes immediate measures, thus
bringing you complete peace of mind.
AXA Assistance motor assistance service brings to your customers a comprehensive range of
breakdown and accident management solutions that can be custom made to meet your
requirements in the most efficient manner. These services can be availed even on a pay on use
basis.

Products

At AXA Assistance, our comprehensive range of automobile breakdown products is designed to

support you in every situation. Moreover these products can be custom-made to meet your
specific business necessities. These products can also be availed on a 'pay on use' basis.
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a) Automobile Breakdown
b) Accident Assistance and Management
c) Immediate notification of loss
d) Automobile Claims Management
e) Misfuelling Assistance
f) Misplaced Assistance
g) Customer and Prospect Management

Technology

Our aim is to deliver a quick and capable service to your customers. One of the ways we achieve
this is by using most advanced state of the art technology.
a. Job- dispatch technology Sending case request directly to the towing operators
b.

Computer mapping technology Tracking the most appropriate/nearest provider

c. SMS updates - Updating customer using text message in real-time

d. Pre-authorization of repair cost
e. Incident location tracking using mobile phone technology
f. Voice & Telephone integration technology

Network

Our provider network

a.

We have a direct access to over 2,700 professional and authorized service providers

b. In India we have master agreements with top regional/local service providers

c. Managed by network managers & coordinators across the country
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d. Local service providers ensure quick response and good knowledge of the area
covered
e.

Our dedicated motorcycle network uses specialist repairers wherever possible

f. Additional networks specialize in replacement vehicle, hotel, taxi etc.

g.

Disability, health and safety regulations compliance network

h.

Moreover we have access to a commercial vehicle network, various replacement

vehicle suppliers, locksmiths and tyre specialists

How does it benefit our clients?

We are able to negotiate lower repair costs without compromising on service quality, thanks to
our buying power. Lower repair costs benefit our insurer clients from reduced claims cost & in
turn leads to cheaper, more attractive premium for their customers.
On the other hand our network providers get increased volumes of work from our clients backed
by quick settlement of their payment using electronic invoicing.
2. Travel Assistance
Travel in todays world is inevitable and for many it brings joy, but at times it brings in lots of
troubles and emergency situations that require a professional, efficient & prompt resolution,
irrespective of the location & nature of the incident.
With its superior quality travel assistance products including medical/non medical assistance to
the claims management, AXA Assistance undoubtedly is one of the most capable & leading
assistance providers globally. With our access to the support and global resources of the AXA
Group we are able to provide an efficient, customer focused and commercially viable service.
Our worldwide presence and commitment to bring in world class service to your customers
eventually reaffirms your commitment to offer them a trip with complete peace of mind and a
helping hand accessible to them 24/7/365.

Claims Management

You can outsource the travel claims handling and management to AXA Assistance with total
confidence and we assure a professional & hassle free administration of the claims & a good
experience for your claimants.

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Our claims management services can be white-labeled and handled in line with the terms &
conditions of your product. Furthermore, based on our agreement we can also handle & process
the claims paperwork & issue cheques on your behalf.
Few of the many services that we offer under our claims management program are
a) Data security Our New Delhi alarm centre is PCI compliant which means total security
to your database
b)

Fraudulent claims management We have a built-in capacity to identify fraudulent

claims

c) Complaint management We ensure quick resolution of any travel claim related

complaints

Medical Assistance

Our Medical Assistance cover is specially designed keeping in mind every class of travelers,
including the ones visiting remote & hostile locations. This cover caters efficiently to the needs
of insurers, tour operators, corporate travel suppliers, and specialist travel agents.
Our 24/7 multilingual alarm centre located in New Delhi and across 38 locations globally,
handles every case compassionately, promptly and efficiently. We are always prepared to take up
challenging & critical situations irrespective of their location. We successfully manage close to
about 4,000 global transportations annually.
Our insurance background gives us the expertise to handle the most critical medical assistance
cases efficiently. It also brings us a fair understanding of medical costs across different parts of
the world, which helps us in negotiating and correcting the claims cost, leading to cost
containment for the insurer. We are able to deliver considerable reductions to the cost of medical
treatment consistently, thanks to the range of our preferred providers network globally.

a. Remote location medical & expatriate support

For companies operating in hostile locations with negligible medical facilities, Emergency
Medical Care unit at AXA Assistance not only plays a vital role in managing cases on the
ground, but also devising a health strategy for these organisations on a global platform to support
their operations.
b. Medical assessment
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AXA Assistance using its technology & trained medical staff support can help your customers
with preexisting medical conditions asses their fitness level for the trip and advise them
consequently. Evaluation of these risks well in advance & communication to the travelers help
insurers with reduced claims payout
c. Emergency medical evacuation
AXA Assistance executes close to 30 emergency evacuations every year. Our advanced
evacuation strategy is designed to meet any challenge globally including those involving hostile
& isolated locations.

Our international offices are well connected and manage every case in real-time with total
control. Our multilingual staffs operate closely with local medical facilities, thus monitoring the
suitability of treatment being carried out and also arrange for emergency evacuation and/or
repatriation as and when it is required.
d. Emergency / medical repatriation
At AXA Assistance we hold the capability to arrange for repatriation from any location globally.
Our repatriation services range from basic nurse-escorted repatriations, to critical intensive-care
repatriations using air ambulances.
e. Crisis management
At AXA Assistance, we take every situation very seriously and apply an efficient approach to
resolve it. Being prepared for such situations is also a critical part of our strategy and hence crisis
management drills are practiced regularly at AXA Assistance India and worldwide. Our crisis
management skills and measures were successfully tested by some of the unfortunate
catastrophes worldwide resulting in saving priceless human lives.

AXA Assistance has received many international honors for its efficient & prompt actions in
such demanding situations. Our role in managing some of the deadliest global health issues like
the tsunami catastrophe, and the recent swine flu not only makes us proud but also brings us &
our
clients
a
lot
of
confidence
in
our
capabilities.
The 2008 Beijing Olympics advance contingency plan was conceptualized & managed by AXA
Assistance, just another milestone reaffirming our capability.

f. Travel assistance and concierge services

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Your customers can call our 24/7/365 Alarm Centres anywhere in the globe and seek practical
help with their travel emergency.
g. Travel advice
Giving realistic & practical advice to our clients & their customers globally is one of the many
things we do in an extremely professional and proactive manner. Be it a leisure trip or business
trip, a pre travel or post travel advice, we ensure we give the latest & realistic information.

Technology

Our aim is to deliver a quick and capable service to your customers. One of the ways we achieve
this is by using most advanced state of the art technology.
a. Computer mapping technology Tracking the most appropriate/nearest provider
b. SMS updates - Updating customer using text message in real-time
c. Voice & telephone integration technology
3. Health Assistance
When it comes to health-related customer care, AXA Assistance is the industry leader. We not
only understand and deal with the individual needs of our clients and their customers, but also
strive to deliver quality services that bridge the minutest gap between our clients & their
customers.
Whether its about running patient compliance programs, gathering medical information or
providing health information and product support, we are at our best and can even custom make
our services to suit your requirements.

Customer Centered Products

a) State of the art alarm centre (24/7/365)

When your customers call AXA Assistances 24 hour alarm centre we answer them in your
business name and while we communicate with them, it is strictly on your stationary.
Administration of healthcare and medical assistance is a time consuming task. AXA Assistance
efficiently helps your business focus on other important activities by taking over the entire
administration aspect of dealing with your claimants and providing them with valuable
information
related
to
medical
and
healthcare.

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b) Common health information

Whenever your customers need practical guidance and information on any health-related issue, they have
an access to our 24 hour Alarm Centre. Our widespread in-house information bank having detailed &
most recent health resources supports our expert executives in providing your customers with the desired
information.
Besides the common health information our qualified, trained & experienced healthcare professionals
can provide specific assistance related to childcare and elderly care.

c) Pre-travel instruction
We live in a rapidly changing world where latest, exact & truthful information about the overseas
destination before the commencement and during travel is very critical.
At AXA Assistance, our alarm centre is updated with the most recent changes taking place
globally on a real time basis. Yours customers can call our Alarm centre and seek information on
their planned destination in advance:
Health related information
Vaccinations
Local Pharmacists
Medical facilities
Latest health issues
Currency & visa information
Embassy & consulate details
Many times you will find your customers traveling to regions under natural and/or political
instability. They can access our alarm centre and seek the most truthful and latest information
about their destination.
Second Medical Opinion
The overall goal of this program is to offer your beneficiaries access to the expertise of top
medical specialists in the U.S. &/or India for any condition in which there is a question about the
best course of evaluation or treatment.
This may be because the advanced resources needed to address a complex medical problem are
not available locally or simply because the customer or his insurance company would like
confirmation of the management of a more common medical condition.

Information needed for activation- Complete patient data form consisting of provisional
diagnosis (including complete physical examination, history, etc), Complete summary of course
of illness and treatment to date, List of all lab tests and results including pathology/biopsy reports
etc.

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Technology

Our aim is to deliver a quick and capable service to your customers. One of the ways we achieve
this is by using most advanced state of the art technology
a. Computer mapping technology Tracking the most appropriate/nearest provider
b. SMS updates - Updating customer using text message in real-time
c. Voice & Telephone integration technology
d. Dedicated customer relationship management support with provision to generate
custom-made reports
e. Fully automated case management system capturing every data along with time
details, useful for audits
4. Lifestyle Assistance
AXA Assistance is able to offer superior custom-made concierge/lifestyle services that are
becoming very popular globally. Our extremely advanced concierge/lifestyle services are
designed to help your customers maintain a balance between their professional and personal life
and fulfill their dreams.
Whether it is about sourcing tickets for a event, booking a table in a specialty restaurant,
delivering gifts or flowers, finding emergency childcare, health information about a specific
location or planning a vacation, our trained concierge executives spend lot of time finding the
best solution for you.
Your customer can choose from a host of services that can be white labeled and offered on your
behalf. Our lifestyle/Concierge services can be custom made as per your requirement & will help
you retain your customers. Some of the key industries enjoying our services are:

Insurance companies

Credit and affinity card companies

Banks

Membership Organizations

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Mobile phone companies

Other luxury brands

Our exclusive lifestyle/concierge services are recognized globally and carry high perceived
value. They are specially designed to offer you with a strong differentiator in a competitive
market that considerably enhances your brand value.
5. Security Assistance
In order to help organizations and governments manage the health and safety of their global
workforce and customers, AXA Assistance has partnered with iJET which is one of the world's
leading independent security and risk management consultancy firms.
AXA Assistance iJET partnership is able to build on the comprehensive experience and the
global expertise to provide a range of services for clients operating in complex or sensitive
environments.
The core offering of this partnership is devising and implementing effective solutions to our
clients complex operating issues, often in some of the most hostile areas of the world, enabling
them to work more securely and confidently. Our primary focus is to provide national
governments, multinational corporations and international peace and security agencies operating
in hostile or sensitive environments with protective security services, risk security services etc.
Global organizations face ever increasing risks to their markets, personnel and supply chains.
Our core business of devising and implementing effective solutions to our clients complex
security issues, enable them to work more securely and confidently, even in the most hazardous
situations. AXA Assistance, iJET risk management is a trusted partner of commercial
organizations and governments around the world, providing top class strategic and operational
support by assisting clients identify and mitigate operational risks. Through the application of
logical and systematic risk assessment methodologies, we help clients establish a comprehensive
risk management program.

2.6 SERVICE DELIVERY

AXA Assistance services are by far of international standard that not only help you enhance your
brand value but also to attain your customers' loyalty. Undoubtedly your customers are just as
vital to us as they are to you.
At AXA Assistance we follow three core attitudes in everything that we do at any given point in
time and at any location globally. Our aim is to be Attentive, Available and Reliable
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We can offer white labeling to our service using our very own brand Inter Partner Assistance,
thus giving your customers an entry to AXA Assistance's global network with your brand as the
face of it.

2.7 PEOPLE
We firmly believe that work and fun can co-exist brilliantly. Therefore at AXA Assistance India it
is all about work hard, play harder! Our people bring moments of joy to our clients and their
customers every single day and therefore we strongly believe that these people who offer these
world class services to the clients and their customers should also have fun while doing so.
We leave no stone unturned to ensure that at AXA Assistance people are able to explore their
potential and their life here is full of joy and happiness.

CHAPTER THREE
ANALYSIS AND INTERPRETATION
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3.1 To Define the Problem of the Inspection Business as well as to form an

effective planning process in order to study the crux of the problem.
Analysis
Before doing or beginning with any sort of research or analysis, One must always try to
determine the degree or nature or problem in hand which will be the base for the research.
It is impossible to do any sort of research or analysis until or unless we define the main source of
the problem of a particular activity or operation for which the operation has been undertaken.
The problem in hand should be defined in short and simple way so that it summarizes the whole
project or report on one line so that it will be easy for anyone to understand the problem with full
efficiency and effectiveness.
Thus the problem of inspection business of Axa Assistance Indian can be defined as:To Make Vehicle Inspection Faster, Cheaper and Better

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B
C
F
h
e
a
te
s
a
t
p
e
e
r
r
Fig 3.1 The Main Aspects of our Problem
1. Faster
The first main problem of this research is to find out the ways how can we make Vehicle
Inspection faster. The report of the inspection takes a lot of time to prepare at almost most of the
times as the Inspection is done manually without the help of any machines. Therefore the time
taken for inspecting one vehicle is huge and atmost takes a whole day just to make an inspection
report of one vehicle.
Hence In this study I will try to find the ways by which the problem of maintaining pace in
inspection can be modified so that Vehicle Inspection can be executed at a faster rate. The full
analysis of various aspects related to speed will be also taken into consideration.
2. Cheaper
Next we will try to look through this study is that how can we control the cost incurred by the
organization on field inspection at a lower rate.
As there is no particular place or location where inspection can be executed hence the inspectors
have to move from one place to another in order to do inspection of the vehicles. It is a heavy
burden on the part of the organization as the organization has to incur huge transportation cost
for moving the inspectors from one place to another and hence these factors should also be kept
in check.
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Also new tools have to be ascertained so that the Inspection business can have more precision as
well as the consumers do not feel the burden of excessive cost in this process.
Therefore in this study I will try to analysis the ways by which cost incurred by the organizations
as well as by the consumers can be controlled so that the inspection business can be executed
effectively and efficiently.
3. Better
Next is to make the existing operations of Vehicle Operations of Axa Assistance India better than
the current scenario in order to attract more consumers towards our organization and it can only
be done if we successfully implement the above two points effectively and efficiently and only
then we can make it better.
Also to make it better in operation new technologies will also be check which is being used in
vehicle inspection worldwide.
For conducting a better analysis, it is necessary to prepare a project plan in order to devote
proper time on different aspects of Vehicle inspection in order to get optimum results as well as
to make it effective and efficient in operations.

1
2
3
4
5
6
7
Fig 3.2 Project Plan

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Further the project plan can be divided into number of days which will be taken for Completing a
particular task as given below

Table 3.1 Project Plan

Firstly, The Problem of the study will be defined. It is necessary to define the problem of the
analysis in the view of doing a research as it will act as base or objective for which steps will be
taken in order to reach or achieve the objectives derived effectively and efficiently.

Secondly, Size of the Market will be estimated. As we know consumers are one of the important
part or aspects for any business organization hence it is necessary to evaluate the prospective
consumers who will purchase our product so that necessary plans and policies can be framed in
order to attract those potential consumers towards our product. For these necessary steps will be
taken in order to assess the number and type of consumers which are there in the market.
Thirdly, The Competitors will be determined who are dealing in the Inspection Business. As for
an effective analysis we have to look upon the strengths and weaknesses of our competitors so
that we can take some idea of how to deal with various activities in the Vehicle Inspection
Process by referring to their operations of the business organization and so that necessary plans
and policies can be formulated by the company in order to use it in our favour more precisely.
Fourthly, Field Inspection Operations have to be evaluated. It is really important on our part to
evaluate the operations which is taking place in the field in order to assess the problems faced by
the field inspectors if any while executing the inspection in the field so that effective measures
and actions can be taken to rectify it.

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Fifthly, Inspection Tools which is used currently will be evaluated in order to extract the benefits
which the Inspectors get while using them in Inspection Business as well as to find the out the
hindrances of those tools.
Sixthly, To determine the new technologies which are there in the market which can assist the
Inspection business to be more effective and efficient so that Inspection can be done at a fast rate
with less cost.
Last but not least is to prepare a report containing all the aspects which is mentioned above.

INTERPRETATION
Hence it is really important on to define the project of the analysis undertaken by us as it work as
a base for which different studies as well as research can be executed in order to get optimum
results for our study as well as it can work as catalyst which will be effective to solve the
problems of the business organization in the current as well as in the future scenarios.
Hence it is important on our part to begin any analysis by defining the main crux of the problem
so that we can take it as objective to complete our analysis effectively and efficiently

3.2To Evaluate the Potential Customers which are available in the Market
so that full advantage can be taken by the company to exploit the
available market
ANALYSIS
Market is a place or a platform where the seller establishes contact with the buyer in order to sell
his/her product to them.
It is very necessary on the part of any organization to evaluate its concerned market effectively
and efficiently in order to ensure that concrete plans and policies are formulated in order to
attract the prospective customers in the market.
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Marketing Department of AXA Assistance India asked me to do an analysis of the market from
the reports given by them in order to know the prospective customers. However it should be
noted that no minute detail of the report given by AXA Assistance India will be disclosed due to
the Contract of Confidentiality signed by me with the company.
After analyzing the report thoroughly, I found out that one of the most important and prospective
customers of AXA Assistance India were the Motor Vehicle Dealers who dealt in the purchase
and sell of Second Hand Motor vehicles.
Second Hand Motor Vehicles generally require inspection in order to ensure that vehicles are
fully effective and efficient.
Hence it is necessary on the part of the Company to approach these Motor Vehicle Dealers by
offering them various schemes and packages so that the second hand dealers do their vehicle
inspection with the company.
Second Prospective Customers of AXA Assistance India were those Individuals who belonged to
Lower Middle Class. Although no major reasons were given in the report but it can be assumed
that there were several factors that affected their decision of purchasing a Motor Vehicle of any
degree.
The head of the Lower Middle Class family have lots of responsibility as they are bound to save
some amount for future uncertainties, invest some amount of money in their childs education,
some amount of money for their childs marriage and lots of other factors that influence their
decision
Hence for them buying a car or a bike is a big financial decision and in order to ensure that they
are buying the right car, they would certainly inspect the car which they want to buy so that in
order to ensure to insure the car which they are buying can be part of their lives for a longer
period of time.

INTERPRETATION

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Hence from the analysis above we can say that the company should implement effective plans
and policies so that they can attract a large no of dealers towards their business organization and
also they should make some packages in order to attract the Lower Middle Class Community so
that they have an image of the company and buy the package offered by the company.

3.3 To Evaluate the Companies who are our biggest Competitors in the
Inspection Business.
ANALYSIS
Sometimes in order to improve the overall efficiency and effectiveness of an activity undertaken
by the company, it is necessary for them to effectively evaluate what their counter parts are doing
in the same operation/activity so that an idea can be generated of how we can do the same
activity as well as how we can approach our prospective consumers more effectively and
efficiently.
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In order to excel in the Vehicle Inspection Operations, it was necessary on my part to evaluate
our main competitors in this field both in and outside India so that and effective plan can be
formulated to approach the market and reap up the benefits available.
I believe that it is important on the part of any organization to effectively evaluate their
consumers so that we can try to formulate plans and policies in such a way which will help the
company to perform better.
After looking at different Inspection Companies in and outside India Worldwide, I have
shortlisted 4 companies which I believe are good in what they do, that is executing their plans
effectively and efficiently in Vehicle Inspection Operations. The Companies shortlisted are as
follows:1.
2.
3.
4.

AutoInspekt
Dekra
Carvana
19 miles

1. Auto Inspekt

Owner: - Auto Mart India (AMI)

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1.
2.
3.
4.
5.

Process of their Operation

They need the name, address and phone number of the seller along with the Make and
Model of car.
They contact the seller to let him know that you have retained their services and that their
nearest inspector will be calling him/her shortly to arrange a convenient time to inspect
the car.
When the completed report is ready, they send you an e-mail to let you know that you can
view it on their web site.
They also provide a phone number for you to call them if you have any questions.
The whole thing is usually accomplished in 24 hours. Their detailed reports cover an
extensive amount of information, digital photos & pricing guidance.
Key Locations of their Operations

AutoInspekt are majorly concentrated on Southern Part of India namely in Bangalore, Calicut,
Chennai, Coimbatore, Hyderabad, Kotyam, Madurai, Trichur, Trichy, Trivandram,Vijaywada and
Polachy.
Also they are located in Mumbai, New Delhi, Navi Mumbai, Gurgaon, Kolkata and Pune.

Steps to avail their Services

1. Inspection Schedule
In AutoInspekt after payment is made for the Inspection, the Representative of AutoInspekt will
call the concerned Individual in order to schedule the Inspection of the Vehicle according to the
convenience of the consumer. For Instance if the consumers wants to do the inspection of his
vehicle near his office then the Representative of AutoInspekt will conduct the Inspection near
the consumers office.
2. Physical Inspection
Their specially trained inspectors will visit on scheduled time and register all technical
information about the car including the make, model, series, fuel type, trim and accessories. They
ascertain the presence of keys and documentation, the condition of the tyres, etc.
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3. Download the Report

An exhaustive report is issued consisting of crucial details like overall rating of the car, guidance
on health of the components, non-accidental vehicles, number of owners, vehicle registration,
price guide, document details and vehicle images.

Fig 3.3 AutoInspekt Inspection Process

Schemes and Policies

1. Plans and Pricing
a) Basic Plan- Rs1200 per Report
b) Silver Plan- Rs25000 per Month
c) Gold Plan- Rs40000 per Month (Popular)
d) Platinum Plan- Rs60000 per Month
2. Mobile App

They take all the requests for Car Inspection through their Mobile App but in order to use their
application, you need to register yourself first with AutoInspekt.
Without any registration, no one can use the App effectively and efficiently and for registration
the user has to submit a certain amount of fee
3. 24 Hours Response Time

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One of the major aspects of AutoInspekt is that they have a habit of responding to the consumer
query or inspection request within a days time. They believe in executing their operations
swiftly and effectively.

Limitations

The major drawback or demerit of AutoInspekt is that they have not specified the method at
which different plans have been formulated. Moreover they are more operational in Southern
Part of India and as a result they do not have any sort of market or consumer base in rest of
India.

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2. Carvana

Owner: - DriveTime
Schemes Offered
1. Worry Free Guarantee
A bumper-to-bumper Worry Free Guarantee for 100 days, or for 4,189 miles, whichever expires first.
The main reason for this type of scheme is that consumers drive on average 41.89 miles per day. The
duration of customerscoverage should actually match the amount of miles customers drive.
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2. 7 Days No Questions Asked Money Back Guarantee

This guarantee will give the consumers the ability to return the vehicle to Carvana and terminate
theirr contract, for any reason, within 7 days of purchase.
How It Works?
a) Consumers alert Carvana prior to 5pm EST on the 7th calendar day after purchase;
b) Consumers make the Vehicle available for pick-up by a Carvana representative at a
pre-determined time and location the following business day;
c) The Vehicle is free of all liens and encumbrances other than the lien created by this
retail installment contract;
d) The Vehicle is in the same condition you received it except for reasonable wear and
tear and any mechanical problem that becomes evident after delivery that was not
caused by the consumer;
e) The Consumer have not driven it more than 400 miles;
f) The Vehicle is without damage or having been in an accident;
g) If the Vehicle is driven more than 400 miles, at Carvanas election, Consumers will
pay $1.00 for each mile the Vehicle was driven over 400 miles. If consumer return the
vehicle and had traded in a vehicle to Carvana, they will return consumers trade to
consumer only after consumer paid all fees required for the return of the Vehicle.
Required fees may not be paid by personal check. Required fees will be deducted
from consumers down payment refund. If the consumer paid your down payment via
ACH transaction, Carvana will pay the consumer and/or return consumers trade in by
the earlier of (a) when consumer provide evidence that the ACH transaction has
cleared, or (b) 15 business days after consumers purchase of the Vehicle. So long as
you meet all conditions for return of the Vehicle outlined above, Carvana will not
report this account to the credit bureaus.
3. Free Experian Autocheck Vehicle History Report
Carvana want their customers to have full transparency into the history of their vehicles, and
have partnered with Experian and their leading AutoCheck vehicle history report to provide this
information free to their customers.
4. Free Oil Change
Carvana also change out their consumers vehicles oil and check all the fluids as an important
aspect of their inspection.
5. Owners Manual
Carvana also provides an owners manual to their customers so that they the consumers are able
to use all the features which are available inside the car.
Policies Used
1. 150 Point Inspection
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Carvana put each vehicle through a 150-point inspection so that you can be 100% confident in
the quality and safety of your vehicle. This inspection includes everything from tread depth of
tires to thickness of brake pads to exterior paint quality to Bluetooth compatibility.
2. No Accidents
Carvana does not sell cars that have been in a reported accident, have frame or structural
damage, or possess any sign of collision or metal work.
3. Premium Detail
Carvana spend more than $250 so that your car is looking as good as new. They do all the
maintenance activities like washing the car, painting the car, waxing the car etc.
4. Shockwave File
Carvana also provides their consumers a pictorial animation in which they show and provide
details about each and every corner of the car and moreover they provide additional information
if there are any dents in the car.

Inspection Report
a) Photos
They provide photos of each and every part of the car so that along with the details, the
consumer can also check the well-being of the car through photographs and can make a
judgment whether the car is in top condition or not.

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b) Ratings and Reviews

With the help of Edmunds.com they provide each a car specific rating on the basis of
performance, comfort, interior, reliability and the fun to drive.
After assessing all the factors mentioned above they provide a final rating which is the average
of all the parameters which is taken under consideration.
c) Build My Deal
Carvana also provides a scheme in which the customers can pay for their car in installments so
that the consumers do not have any financial burden to pay for their dream car. The scheme is
created considering the type of car brought and the Income of the consumer.

3. Dekra Expert

Owner:- Dekra Se
Dekra Expert is one of the leading Vehicle Inspection Companies in the whole Great Britain area
and has the potential to conduct Vehicle Inspection almost anywhere.

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They also provide the customers with multiple inspection plans which enables the Consumers a
lot of oprtion to choose from. These plans are designed in such a way so that it covers almost all
the vehicles which are there on the road.
The type of Inspections which they provide are as follows:a) Comprehensive Vehicle Inspection
It is ideal for those people who are thinking about purchasing a second hand car (pre-purchase),
or for those people who have recently purchased a used vehicle (post-purchase). As well as
carrying out a full mechanical check on the vehicle, the comprehensive vehicle inspection also
offers a full body check, for those people who prefer a professional opinion on the vehicle's
bodywork and overall cosmetic appearance.
The comprehensive vehicle inspection includes:
a)
b)
c)
d)

A full inspection, checking up to 206 items on the vehicle

Bodywork Check
Road Test
Car Data Check (pre-purchase inspections only)

b) Van Inspection
They also provide Inspection of Second hand Vans where the expert point out whether the Van is
properly functional or not.
With a 156-point vehicle and vehicle data check, their vehicle inspection engineers will point out
any areas of immediate concern to the individual and will provide the individual with a full
report for future reference.
The van inspection includes:
A) A thorough inspection of the vehicle, checking up to 156 items
B) Road Test
C) Vehicle Data Check (pre-purchase inspections only)
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c) Peace of Mind Inspection

It is designed for those people who are thinking of buying or have recently purchased a second
hand vehicle and are happy with the cosmetics of the vehicle such as the interior and paintwork,
but need assurance that the mechanics of the vehicle are in good order.
The peace of mind vehicle inspection includes:
A) A thorough vehicle inspection, checking up to 155 items on the vehicle
B) Road Test
C) Car Data Check (pre-purchase inspections only)
d) High Performance Vehicle Inspection
It is ideal for those people who are thinking about purchasing a second hand high performance
car (pre-purchase), or for those who have recently purchased a used high performance vehicle
(post-purchase).
As well as carrying out a full mechanical check on the vehicle, they also offer a full body check
and electrical components check for people who would prefer a professional opinion on the
vehicle's overall cosmetic appearance and advanced functionality.
The high performance vehicle inspection includes:
a) A full inspection, checking up to 234 items on the vehicle
b) Bodywork Check
c) Road Test
d) Car Data Check (pre-purchase inspections only)

Engineer Report

They also provide Engine report services in order to assess the vehicle for:a) Unit/Components Mechanical Failure Report
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b) Accident Damage-related Report

c) Dispute or Arbitration-related Report
a) Unit/Components Mechanical Failure Report
This service is suitable if you require a qualified engineer to assess specific mechanical, body,
systems or electrical problems and provide an independent engineers report .
b) Accident Damage-related Report
Post-accident vehicle inspections can be used to assess accident damage repairs to examine the
competence of work undertaken, quality of the repair and vehicle condition.
c) Dispute or Arbitration-related Report
Should you need an inspection to assist in the resolution of a repair dispute with a manufacturer,
service provider, Warranty Company, insurer or repairer, who has either refused or failed to
address your concerns to your satisfaction, an engineer can compile an independent engineers
report.

HPI Check

They also provide HPI Check. It is really important as through HPI Check, it tells the consumer
whether the car you are looking to buy is either:a) Registered by the Police as stolen - HPI identifies around 30 stolen vehicles a day
b) Recorded by an insurance company as written off - 4 in every 100 vehicles HPI
checks has been written off
c) Owned by a finance company because of outstanding finance - 1 in 4 vehicles
checked with HPI has outstanding finance
d) At risk of being sold illegally (i.e, hire/fleet car, forecourt demonstrator)
e) Subject to any mileage discrepancies which could indicate it has been clocked - 8% of
vehicles checked with HPI has a mileage discrepancy

4. 19 Miles

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Owner:- Prashan Aggarwal

They are one of the leading companies who deal in Second hand Cars in India. They not only
deal in Second hand cars but also are extensively involved in the business of car inspection.
They give a rigorous detail of the whole car effectively and efficiently and order to specify the
functions of each area of the car, they have divided the whole car into several specific areas such
as:a) Car Information
Here they give information about the car where they specify the variant, km run, year of
manufacturing, fuel type as well as pictures of the car.
b) Exterior Area
Here they specify the rear, bonnet, paint, fender, trunk, view mirrors , front door etc. where they
state whether the cars parts are in proper shape or not and according to that they give rating in
Yes or No and if necessary they also give remark about the feature of the car if required.
c) Interior
Here they give information about the front seats, rear seats, floors, cupboards etc where they
state whether the interiors of the cars are in proper shape or not and according to that rating is
provided.

d) Functional
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Here they give information the music system, A/C compressor, power antenna, headlight etc
where they state whether the car is properly functioning or not and according to that rating is
provided.
e) Tires Wheels and Brakes
Here they give information about the hand brake, mechanical brake, rear tire, front tire, tire
pressure etc in order to state whether the braking system of car is in top shape or not.
f) Engine and Mechanical
Here they give information about the functioning of the engine of the car where they state
whether the engines of the car are in top shape or not and according to that rating is provided to
the engine of the car.
g) Underbody and Suspension
Here they give information about tie rods, shocks, ball joints etc where they state whether the
suspension of the car is functioning properly or not and according to that rating is provided to the
suspension of the car.
h) Transmission and Test Drive
Here they give details about the test drive undertook by the Inspectors in order to state whether
the car is running properly or not and according to that rating is provided to the car.

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INTERPRETATION

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By effectively evaluating the competitors which are there in the Vehicle Inspection Business, We
AXA Assistance India can take some idea of how we can run our operations more effectively and
efficiently so that we can attract more consumers on our side and hence build a strong consumer
base in the market which will enable us to reap the profits for a longer period of time.

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3.4 To evaluate the problems faced by the Vehicle Inspectors while

executing Inspection in the field.

ANALYSIS

Any operation which is being executed by the individuals or groups or even by an organization
do not have any immunity from the problems which persists in the organization despite the fact,
if the work has been done with full dedication and precision as
No work or activity in this world is 100% full proof
Similarly the Inspection business of AXA Assistance is also bounded by many problems due to
which the Vehicle Inspection couldnt be done with that much precision.
The five days in which I was asked to visit the field to oversee the operations exposed lot of
problems and hindrances which has affected the Vehicle Inspection Business of AXA Assistance
India.
There were 3 major problems which was affecting the operations of Vehicle Inspection at a
large extent. They were as follows:1. First, as the operations were executed in the open, it was subjected to many external
factors such as traffic, rain etc. Rain did played a big factor as during my tenure of field
visit, it was raining heavily throughout Delhi NCR which caused huge problems in
executing the Vehicle Inspection Process as only 3 cars were inspected effectively and
efficiently during the first 3 days due to heavy downpour.
Here the Question may arise why rain played a huge factor in Vehicle Inspection
Process?
The answer is simple as the vehicle or car in this case had to be inspected thoroughly
where each part of the car had to be inspected from interior to exterior, from top to
bottom etc. Although Inspection can be properly executed in almost all parts of the car
but Inspection in the engine area cant be executed as there was a high risk that the engine
might get damaged due to excess rain water.
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Hence it was decided by the Inspectors that it is better to not to inspect the car in order to
protect the car from any damage.
2. Second problem which was faced by the inspectors was lack of space where they could
execute the inspection. As the location where I visited was fully jammed packed with cars
as there were lots of dealers of second hand vehicles who kept their vehicles one after
another at both sides of the roads.
It was very difficult on the part of Vehicle Inspectors to do the Vehicle Inspection
thoroughly as they didnt find proper space to do the inspection effectively and
efficiently.
Moreover the Inspection usually take place on the main road and therefore the Inspectors
had to face the challenge of countering the moving traffic as at most of the times the
Inspection was disrupted due to moving traffic.
Space plays a really huge factor as along with the Inspection, Pictures have to be clicked
of the whole car by the Inspectors which they submit it along with the report which is
later on provided that to the prospective customers who are willing to buy that vehicle.
And hence space plays a huge factor as it becomes to click photographs in case adequate
space is not there.
3. Third issue which is faced by the Inspectors is that they have to do inspection of vehicles
at different parts of Delhi in a single day of work. This problem arises due to the
availability of lack of individuals who possess technical knowledge about the Insoection
Process.
The Inspectors which are presently employed with the company had to inspect vehicles at
different zones in Delhi during a single day.
For Instance, The Inspectors who have inspected the car in Karol Bagh in the morning is
subjected to inspect another car in the Mukherjee Nagar area.
It not only creates burden on inspectors but also creates burden on the company as they
had to incur cost of transporting inspectors from one location to another every single day
which was not at all economical.

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lt ip
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r ob
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rob lem
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sp

b lem
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Fig 3.3 Problem of Inspectors while Executing Vehicle Inspections

INTERPRETATION

Hence it is really important on the part of the management of the company to address the
problems which is faced by the inspectors effectively and efficiently so that necessary steps can
be taken and plans and policies can be formulated so that the Inspectors get all the necessary
tools and equipments as well as the support from the top management which enable them to
work effectively and efficiently towards the goal of conduction proper vehicle inspection.

3.5To Study the Equipments which are used in Vehicle Inspection in terms
of its usage as well as the standards which should be kept in mind
ANALYSIS

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during the Inspection.

During the tenure of my internship, I was asked by my mentor to do some analysis on the
Inspection devices used by the Inspectors while executing the process of vehicle inspection.
The company majorly used 3 types of devices for vehicle inspection namely:1. Tread Depth Gauge
2. A/C Thermometer
3. Mechanical Stethoscope
They asked me to analyze these devices properly and write the steps of how to use these devices
properly as well to determine the demerits attached to its usage.

T rea d
D e p th
G auge

A /C
T her
m om
e te r

M echan i
cal
S te th o sc
ope
Fig 3.4 Inspection Tools
1. Tread Depth Gauge

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T o o ls U s e d
I n v e h ic le
I n s p e c tio n

Definition

It refers to the device which is used by the vehicle inspection inspectors to measure the grip of
the tyres of a particular vehicle. It helps the Inspectors as well as the Company to know the grip
strength of a particular tyre of a car according to which guarantee offer would be given on that.

Steps
1. Confirm which measuring scale you are using. Some tread depth gauges measure in
32nds of an inch, while others measure in both 32nds of an inch and millimeters.

2. Push the tread depth gauge against a hard, flat surface to confirm it "zeros out" when
fully compressed.

3. Push the measuring scale into the gauge as far as it will go.
4. Place the probe into the center of a circumferential tire groove and push down on the
gauge's base.

5. Do not place the probe on the molded tread wear indicators or on any raised surfaces of
the tread design.

6. Carefully remove gauge by holding its barrel (without touching the probe) and confirm
the tread depth reading.

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7. Place the probe into additional locations around the central circumferential tire groove at
least 15 inches apart and repeat.

8. Place the probe into the inner and outer circumferential grooves and repeat.
9. Average all readings.
10. Identify the percentage of tire wear by confirming the tire's original/new tread depth in its
specs compared to the remaining tread depth just measured.

Standard of Measurement
1. In case the grip of the tyre is above 5mm then it is considered that the tyre is in top
condition.
2. In case the grip of the tyre is in the range of 3mm-5mm then it is considered that the tyre
is in average state.
3. In case the grip of the tyre is below 3mm then it is considered that the tyre is in poor
state.

Limitations
The Tread Depth gauge which is being used by the Inspectors might have wrong measurements
and hence the device should be properly checked first before using it in the Inspection process.
2. A/C Thermometer

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 Definition
It refers to an equipment used by the inspectors during the inspection of motor vehicle in order to
the temperature of the Air Conditioner which is installed in car in order to know whether the A/C
is working or not or whether it requires servicing or not.

Steps
1. Put the needle of the A/C thermometer inside the A/C of the car
2. Start the engine of the car in order to start the A/C of the car.
3. Close all the doors of the car in order to ensure that A/C of the car works properly.
4. Carefully notice the fluctuation of the readings of the thermometer.
5. Let the thermometer stop at a point where it does not fluctutate anymore
6. Note down the reading at the point where fluctuation has stopped.
7. Shut Down the engine of the car.

Standard of Measurement
1. In case the temperature of the Air Conditioner is between 7oC-12oC then it is considered
that the A/C is in really good condition.
2. In case the temperature of the A/C is below 7oC and above 12oC then it should be
considered that the A/C is not working properly and it requires servicing.

Limitations
It only gives temperature readings of the front of the car as it is unable to give readings of A/C
temperature of the whole car. Moreover it should be kept in mind that A/C used by the Inspectors
should be of good quality and should not have any technical defect.
3. Mechanical Stethoscope

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 Definition
Mechanical Stethoscope is somewhat similar to the normal stethoscope used by the doctors
where the latter used it to check the heart of the human beings wheras the former used to check
the heart of the car that is the engine where the chest piece is replaced by a screwdriver.

Steps
1. Clean off the earpieces before placing the stethoscope into your ears, especially if others
share it or you seldom use it.
2. Place the Stethoscope in your ears.
3. Hold the screwdriver carefully and place it to that part of the car which you thing is
suitable for hearing the sound of the engine
4. Listen to the noise/sound of the engine carefully.
5. Carefully note down your readings into your observation chart.

Standard of Measurement
1. It check whether the Cars engine is making a normal sound or not.
2.

If it is making a normal sound then it is assumed that the car is in good shape.

3. If it is making unpleasant sound then the car requires some tune up or servicing.

Limitations
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Although The Mechanical Stethoscope is useful in telling whether the car is in good shape or not
but the main problem with it is that it can tell the problem but it cant locate it. Moreover the
device may not work due to sounds made on external environment if the ear plugs are not of high
quality.

INTERPRETATION
Hence after Analyzing the Inspection Devices, I can state that these devices play a really
important part on the overall inspection process of the company and hence it should be kept in
operation in order to get valuable results.
However these devices are also not immune from any problem or limitation and hence it is the
job of the Inspector as well as the company to acknowledge these threats so that they can rectify
it in earlier stage and can use it more effectively and efficiently.

3.6 To Find out The latest Technology which are in use in the Vehicle
Inspection Business and also to state out the benefits of using these
technology
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 ANALYSIS
Technologies are used in our daily life more often as for everything we require technology
whether for texting someone message or calling someone or even for our entertainment we
require technology and thus I can state that technologies have become an integral part of our life.
We human beings try to update ourselves with the changes taking place in the technology, For
Instance in the early 2000 Nokia 2100 series mobile phones were in fashion now Apple I Phone
Series has taken its place where every year new version of I Phones are launched.
Hence in the Inspection Business also it is necessary on the part of the management to update
their way of doing vehicle inspection in the fields so that the operation can run smoothly woth
full efficiency and effectiveness.
For these I have analyzed 3 new tools of Vehicle Inspection which are not operational in India
but are a major part of Vehicle Inspection World Wide. They are:1. Quick Check System
It helps to do the whole inspection at a much lesser time.
2. Code Link
It helps to conduct a full diagnostic check of the vehicle.
3. Quick Tread
It helps to check the grip and depth of the vehicle which is subjected for inspection
By using these, the inspectors can do the inspection faster, with more precision as well as at a
cheaper cost which will bring a huge amount of benefits for the whole organization.
1. Quick Check System
It is one of the most innovative tools which is being used in car inspection as it guarantees to do
full inspection of the car in a much lesser time where it tries to evaluate the car in terms of
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a) Wheel Alignment
It specifies to use Bar Code Reader in order to get information about the car, Quick Grip
Adapters to measure the Grip of the tyres, Hawkeye Elite Cameras to measure the dimensions of
the car more effectively and efficiently.
b) Stopping Check
It provides a real life evaluation of a vehicle stopping capability. The brake tester measures the
timing, force and balance of the brake system and presents results on an easy-to-understand
printout
c) Battery Health
It conducts test measures a batterys ability to carry electric current in about
20 seconds! The battery test uses patented technology from Midtronics, the industry leader in
battery management, to give a quick, accurate evaluation of battery performance
d) Printouts
It provides printouts for the whole evaluation to the consumer as well as to the technician.
Consumer can use these printouts for the convenience that the inspection has taken place with
full efficiency and also they can decide whether to buy the car or not.
Technician can use this printout in order to determine whether there is any scope for any
improvement in the inspection process.
e) Tools for Shop Managers
Using work management tools, shop managers can track Quick Check statistics and generate
reports according to their own convenience so that they can see these reports effectively and
efficiently in the present as well as in the future scenario.
f) High Return on Investment
It provides high return on Investment for the company as the inspection can be done in the
companies garage within a given time limit and reports can be generated and can be submitted to
the consumers which not only enhances their satisfaction but also builds a good image of the
company in the minds of these consumers which leads to increase turnover for the company.

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2. Code Link
Code link is that instrument which is used for the Inspection that assists in the overall diagnostic
check of the Motor vehicle. It provides a simple an integrated an integrated solution and it is
considered as the new last step in Alignment Service.
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The Company should intend to buy this device due to following reason:a) Simple an affordable
It automatically identifies candidate vehicles also it Incorporates reset steps into the alignment.
Moreover it uses aligner screen to display instructions. It comes standard with system. It costs
for expensive diagnostic scan tools and it updates automatically with system
b) Finishes the Job Right
No other reset tool matches CodeLink's patented and is integrated with the alignment procedure.
It also Guarantees precision with exact steering system sensor thresholds and reduces errors that
result in customer comebacks

Advantages

Simple instructions are shown on aligner screen. Only one tool is required for inspection.
It has Wireless communication with aligner. It resets SAS and other related sensors and also
gives alignment printouts document reset.

F
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i
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e

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3. Quick Tread

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It is device which is used in the Inspection for measuring the depth as well as the grip of the tyres
of the motor vehicle. Quick Tread measures tread depth, analyze the data on-site and instantly
display results on your Quick Check console.
Quick Tread operation does not require an internet connection and there are no recurring monthly
charges.

Advantages

Eliminate trips around vehicle

Capture accurate tread info on all vehicle traffic
No technician needed to determine tread depth

Features

I)

It builds in accuracy as it eliminates human error and guesswork.

II)

It has point Cloud Measurement Technology

It measures a two inch tyre segment and has 280,000 data points. It generates 3-D graphics of
customers tyres.
III)

It has durable design

It has Powder-coated stainless steel construction to resist corrosion and possess Self-cleaning air
knife. It also Possess Mechanical shutter protects sensors and completely sealed sensor housing
protects electronic components
IV)

Customizable Printouts

It has Multiple Printout Options as well as displays six measurements per tire
V)

Inferior Tread Depth Measurement Methods

VI)

Tyre Wear and Wheel Alignment.

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INTERPRETATION

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Thus from the analysis given up it can be assumed that the equipments which was subjected to
the analysis are beneficial to the overall efficiency in the operations of Inspection Business of
Vehicles and hence it is advisable to the concerned company to purchased these machineries as
early as possible in order to bring overall efficiency and effectiveness in the Inspection Business.
However it is also advised to the concerned company to keep in check the cost of the machines
with the benefits as and if the company finds out that the benefits from acquiring the machines is
far less than its cost than it is highly advisable to the company to not to purchase these machines
as it may have adverse effect on the company.

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CHAPTER FOUR
CONCLUSION
AND
RECOMMENDATION

4.1 CONCLUSIONS
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I will conclude this report by stating that Inspection Business of Vehicles has a huge role to play
in the upcoming market and AXA Assistance India should try to implement effective plans and
policies so that they can reap the opportunities available in this field.
Moreover in order to maintain efficiency and effectiveness following factors should be
reviewed:a) First and Foremost AXA Assistance should make attractive plans and schemes so that
they can attract more and more consumers especially the dealers who deal in Second
hand Cars business as mostly inspections are conducted in second hand cars only.
Moreover the interest of the individuals of middle income group should be kept in mind
too.
b) Effectiveness of the tools used in inspection should be checked from time to time so that
the inspectors can use these tools more precisely and correctly as there is chances that the
machines might be in fault or might not work properly.
c) Competitors Operations has been evaluated to some extent and according the results of
the analysis has been interpreted so that it benefits the inspection process of AXA
Assistance India effectively and efficiently.
d) Problems of the Inspectors should be addressed effectively and efficiently so that the
Inspectors get the motivation as well as the license to give their hundred percent in their
respective work.
e) The New tools or machines mentioned in this report should be included in the overall
inspection operations as it will give the company an edge of completing the inspection
process for faster and with more efficiency.
f) Last but not least proper planning was done on how to approach different aspects of
inspections and for that proper time was given so that all the aspects of inspection
business can be assessed with full efficiency and effectiveness and also to assist in
making a good and authenticate report.

4.2 RECOMMENDATIONS

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Hence after doing a full analysis on this project I would recommend the following points be
taken care of so that whoever uses this data can use it effectively and efficiently without any
issues and problems.
a)

Prcised Research should be done before defining the problem of the study as the
definition of the problem states the entire crux or the soul on which the research has
to be done hence it is important to do the research properly so that we can define the

b)

problem more accurately.

Tools which are used in the inspection should be of good quality so that operation of

c)

vehicle inspection can be executed properly.

It is difficult to assume the competitors operations fully hence it is recommended that
whatever information is collected through the analysis of competitors operations

d)

should be used keeping in mind that it might accurate to certain degree.

Cost of New Inspection Devices should be checked so that the benefit is more than its
expenses and it will help the company to conduct their inspections more effectively

e)

and efficiently.
Size of the Market should be assessed effectively and efficiently so that proper plans

f)

can be formulated in order to attract prospective customers towards the company.

Garages should be installed in order to cope up with the problem of space which is

g)

faced during the execution of Vehicle Inspections Operations in the field.

Last but not least the problems of the inspectors should be addressed so that effective
measures can be taken in order to solve so that the inspections can work according to
their capability.

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BIBLIOGRAPHY

BIBLIOGRAPHY
Websites:72 | P a g e

Evaluation your Car, Autoinspekt.com, 29 May 2015

Carvana is the first 360 online car, Carvana.com, 26 April 2015
Dekra.com, 15 June 2015
19miles.com, 30 June 2015
Hunter Engineering Testing Equipments, Hunter.com, 18 May 2015
Axa-assistance.in, 1 Jul 2015

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