A Reaction Paper Regarding The Topic TOTAL QUALITY

MANAGEMENT
LEONOR M. BAGNOS
The world is already in a fast pace movements. Everything and everyone is rushing and
running to the road of competition. Nobody wants to be left behind. If you have slow pace and
you cannot cope up then you have no business staying in the track. And that is the kind of world
where our leaders want our country to fit in. A country that is industrialized and technological
spinning place of Filipinos. National government officials of the Philippines want our country as
one of the forerunners of a competitive country that they just see things in their own perspective
view. Each offices and agencies in the Philippines is making their own ladder to reach the top,
whatever it takes regardless of how they make it as long as the prize is right. Some of them are
even unscrupulous that they do things at the expense of other peoples feeling, situation and
status, but usually most victims are those poor, ignorance of their rights and illiterate people. Past
and present leaders of our country have 0% to 50% Quality Management.
The presentation and discussion of the topic Total Quality Management or TQM is
timely and applicable to us teachers and especially to school heads. And I go with the definition
of the terms Total Quality Management or TQM is a comprehensive and structured approach that
seeks to improve the quality of products and services through on going refinements in continuous
feedback because this approach looks on the longer and lasting but qualitative effects of the
services and products offered which most institutions fails. They are more on the quantitative
side of the products and services. For instance, a shoe company wants to meet the deadline and
more than the demand thus they made and sew more of what is required in a shorter time.
Cooperation are required and all workers worked under pressure because their employers were
behind their backs but at the end of the day, their costumers were not satisfied because of low
quality products and how school teachers and school heads deliver education to learners takes the

same process as that of the shoe company. Herein the school head as well as the teachers in a
school should apply the main goal of TQM which is DO THE RIGHT THINGS RIGHT THE
FIRST TIME, EVERYTIME so that quality education will be attain especially that teachers and
school heads are dealing with children and not just commodities thus careful and proper handling
is badly needed.
The topic discusses that in Total Quality Management approach, all members of an
organization participate in improving processes, products, services and the culture in which they
work. Participation and commitment are required to attain success. In an educational institution,
school head and teachers should work together hand and hand. However the productivity of the
school depends mostly on the skills of those who directly manages the teachers because
according to Deming, teachers success in turn depends on how well they are managed by the
administration above them. Therefore, any attempt at educational quality are best centered
around organizational improvement efforts.
And one of the primary elements of TQM or Total Quality Management is the strategic
and systematic approach is perhaps one of the most effective approach in managing a school or
any organization because it includes the formation of the strategic plan that integrates quality as a
core component. Most organizations fail in this area because leaders though they have plans but
they lack strategic and systematic approach to carry on their plans. That is why in the educational
system of the Philippines, the Deped Central Office, requires all school and educational
institutions in the country to prepare their School Improvement Plan (SIP) and Annual
Implementation Plan (AIP) so that teachers, school heads and even the school stakeholders can
come up with their strategic and systematic approach on how they will deal with their schools
problems and issues that will lead their school to excellence. However, the 8 elements of TQM is
immaterial and useless if leadership in the school or any organizations is not functioning.

The reporter further discusses on transformational leadership theory that says charismatic
appeal is insufficient for changing the way an organization operates. A charismatic leader that is
a friend to everyone is useless if he or she has no disposition all and so with a school leader that
he or she must have firm decisions and should be not be easily swayed by anyone or anything
and avoid unstable decisions and actions that may affect the performance of the pupils. Another
theory that I like best is leaders are visionary, inspiring, daring, risk and thoughtful thinkers. This
theory describes what a transformational leadership is.
Inspiring in every aspect in planning and execution of school activities that brings the
best in every learners as well as to the teachers that will encourage them to do everything in
fulfillment of achieving the best and most of all, transformational leaders must exhibit the
following:
1. Inspirational Motivation
2. Intellectual Stimulation
3. Idealized Influence
4. Individualized Consideration
And to sum it all, organizational commitment and engaging in organizational citizenship
behavior, with devoted workforce will definitely be useful to consider making efforts towards
developing ways of transferring organization through transformational leadership.
Thus, presidents, managers, principles or any leaders must uses their inspiration,
charisma and the total quality management to ensure effective and excellent operations to the
school or organizations.