Theme: Innovation at hotels

Book as I look BAL

Content
About application
How to get to the application
Elements content and functioning
Application benefits for hotel guests
Application benefits for hotel management

About application
Application name is Book as I look (hereinafter referred to as BAL).
The idea of this application is as the name implies, recognize customer by his
personal characteristics and preferences, and based on this information to
reserve your accommodation.
Application has been designed as an smart application, that is applicable to
hotels with 4 stars. DA LI TREBA ZASTO SA 4 ZVEZDICE DA SE OBRAZLOZI?
Application users are all the guests coming to the hotel. The
exception are the guests who travel for business purposes
because they generally do not choose where they are staying.
The application works on the principle of the most popular social networks
because also next to the main purpose, it offers connecting people.
There are numerous benefits of this application for hotel management as well as
the guests, which will be later say.
The main characteristics of BAL are:
- easy to use
- hotel social network
- visbility
- information purposes
- connects the hotel with the destination
- a satisfactory degree of animation
- a satisfactory degree of aesthetics
- availability use in most locations.
POMOC OKO IZRAZA!

How to get to the application?

Guests to the hotel can occur BAL in several ways.
1.

If a guest is visiting the hotel website, application link will be

specifically highlighted.

2.

If the reservation is done by telephone, receptionist required suggests a

potential customer to make a booking through BAL application,
giving him instructions where to be found.
If the customer found the hotel through online travel agencies such are
booking.com or expedia, in the part of the hotel presentation appears
BAL link.
If a guest wants to get reservation directly to the hotel, the reception will
be offered him to download BAL application.

3.
4.

It is assumed that word of mouth will play an important role in BAL advertising.
Social networks are also significant factor for advertising.

Elements, content and functioning

Since the user has downloaded the application on their device (phone, PC..) with
his entry into the application user appears home page. On the home page the
user enters his name, surname and email, and selects the language of use.
After the user logged, it appears a space to enter photo. Photos can be taken
immediately by the application( now take the picture), or selected based on the
existing galleries in the camera. The photo will appear in the corner all the time
using application.
The user is now offering the following six options:
1.Questionnaire
2.Gallery
3.Chat
5.Help
6.Rate us TREBA MALO ORIGINALNIJI NAZIV

Questionnaire
The questionnaire option is envisaged as a survey that collects necessary
information about the customer and his prefernces.
Guests first answer some common questions, then moves on to issues
concerning specifically his views about travel, lifestyles, interests, attitudes
about life and so on. When answering these questions, guest goes on questions
related to specific services of the hotel, such as about room service, room and all
other servicies.
In the course of answering questions, when guest answer a some question, in
accordance with his answer it will appear some information box. Information
box can be in the form of:
- Interestings and informations
- sugestions
- supplys
By click on the box if it comes to a some offers,it gives a more detailed
overview of this information.
If the user does not have time to complete the survey immediately, when leaving
the same, it will offer him the option save and continue later or forbid.
When he filled the survey, based on data collected BAL offers
room to the user.
At the very end of the questionnaire there appears the TOTAL
OR OVERALL price, terms of payment, rebates achieved and
concise list of all the services provided to their individual prices.
If the user is not satisfied with the price he can remove some
services or add some others to create a new price that suits
him.

QUESTIONNAR
E

Period boravka:
Pol: M

01.08.2016

10.08.2016

Godine starosti:
15-25
26-35
36-46
47-56
57+
Mesto stalnog boravka

Natalija, koji je tvoj glavni motiv ovog putovanja?

-

Dobra zabava
Ostvarenje poslovnih kontakta/posao
Zdravstveni razlozi
Upoznavanje sa kulturno-istorijskim spomenicima
Ostalo ( uenje jezika i sl.)

Na ovom putovanju sam:

-

Sam/a
Sa partnerom
Sa drutvom
Sa porodicom/familijom
Ostalo

Koji su najvaniji faktori dolaska u Budvu?

- Ve
- Bezbednost i sigurnost u destinaciji
- Vrednost za novac

Asocijacija na odmor?

Stari grad je nastao u 15 veku i

danas predstavlja obalsko
utvrenje.

Stari grad
2,2km

elite li da vam rezerviem

posetu?
a

Pogledaj detaljnije

Natalija, koja su tvoja interesovanja?

-

Politika
Nauka
Kultura
Zabava

- Ekologija
- Sport
- Humanitarni rad
- Ostalo

3 rei kojem bi opisao sebe:

_______ ________ _______

HOHTEL M
Hotel M
PRVI SPRAT
GYM, prvi sprat
BESPLATNA TRAKA
Besplatna traka

Tvoj muziki pravac:

-

Classic
Pop
Rock
Electro rock
Etno
Folk
Heavy metal
Uglavnom sve

David
Guetta
06.08.2016.

David Guetta drugi put na

Jazu 06.08.2016 sa poetkom
u 23h. elite li da izvrim
rezervaciju? 25

Nije mi bitno
Vegeterijanac sam
Brza hrana
Nacionalna kuhinja
Orjentalni tip ishrane
Dietski reim ishra

Vie na Eventim.cg

Ne propustite da isprobate
nau King vonu salatu sa
est razliitih vrsta voa za
samo osam evra

Da li ste pua?
Da
Ne

NE

Plaa Jaz,
1.7 km

Tip ishrane koji preferiras:

-

DA

Poklon!
Dobili ste
originalni
Malboro upalja

Koliko ti je bitan fiziki izgled?

Uopte mi nije bitan
Nije mi bitan

Kozmetiki salon
Dream 20% popusta
na pedikir i manikir.

Nije mi bitan nije ni nebitan

Pogledaj detaljnije

Bitan mi je
Veoma mi je bitan

Akcija u periodu od 08.07. do

08.08. na pedikira. Da li da
rezerviem?
DA

Asocijacija na dobar hotel?

Prelep bazen
Hotela M

NE

Da li elite sobu sa pogledom na more?

D
Da

Naalost, trenutno
nema slobodnih soba
sa pogledom na more.
Sledeca slobodna je
01.08. elite li da
rezerviem?

Ne

Va datum dolaska je
uspeno pomeren sa
01.07 na 01.08.2016.

Da

Da li elite:
-

Jednokrevetnu
Dvokrevetnu
Brani krevet
Apartman

Koristio bih usluge room service?

- Da

Ne

Va izlet za
stari grad je
pomeren na
03.08.2016.
Va termin za
pedikira je
05.08.2016

Dodatne usluge koje bih koristio?

-

Wellness/Spa
Gym
Sale za sastanke
Rent-a-car
Usluga buenja
Ostalo

Tvoja soba je soba br

6
Pogledaj
detaljnije

Totalna cena

467

- 10 dana boravka 315

- turistiki vodi
15
- pedikir (05.08)
7

Klikom na sobu
korisnik je uao u
sobu i razgleda je.
Zadoljan: D
Ne

- rent-a-car 6 dana 120

- koncert
25
- ostalo

Odgovara
-

DA

NE

10 dana boravka 315

turistiki vodi
15
pedikir (05.08)
7
rent-a-car 6 dana 120
koncert
25

Totalna cena 492

Odgovara DA

NE

Natalija, vaa rezervacija je

uspeno izvrena!

Gallery
In this option BAL offers the virtual walk through the hotel. It gives a detailed
insight into all the rooms, restaurant, corridors, kitchen in which appears
detailed menu an so on.
If the user was not satisfied by selecting the room that BAL has recommended,
then the user can choose the room that he likes of the offered free.
MOZDA NEKA SLIKA DA SE STAVI?

Chat
Chat option on the first place has mision to connect guests from hotel NAZIV.
The purpose is their entertainment, dating, reading comments about experiences
from the hotel and about quality hotel services.

On chat appears photos of people (photos by entering the BAL set).

Chat consists of two parts, private chat and public chat.
By the principle of the most popular social networks, here is also discernment of
people who are currently here (on-line) and other functions.
Participants of the chat can be:
- people who have already stayed at the hotel and use BAL
- people who made their reservation using the BAL but have not yet stayed in
the hotel.
- people who are logged into the application but have not yet completed the
questionaire
The first two user groups can use both private and public chat while a third
group of people can only use public chat. Public chat is just designed for that
group because there can ask questions, read comments that will lead them to
make their reservation. Private chat serve people who want to get acquainted
with someone, ask intimate questions, etc.
KAKO DA UBACIMO PRICU O ZABAVLJANJU U HOTELU TIPA DA
BUDE U DOK SI U HOTELU NA CHATU SE POJAVLJUJE BR SOBE U
KOJOJ SAM JA 7 RECIMO I JA HOCU KAO DA SE ZABAVIM I
POSALJEM BROJU 5 NESTO NE BI LI VIDELA KO JE TUTAKO NESTO
DA LI JE SUVISNO UVODITI?
http://www.mikon.rs/jomres/index.php?
option=com_jomres&Itemid=3&task=dobooking&selectedProperty=2

asocijacija na jutro:

Asocijacija na savrseni odmor:

ukazuje na pasivnog turistu

ukazuje na
aktivnog turistu

ukazuje na
one koje hoce da se dsobro zabave

ukzauje na one koji zele da nadju

neki unutrasnji mir beg od realnosti blab la..
Dobar hotel asocijacija: