QUMBER ABBAS

Contact: +91-9958530470, +91-8587090504

E-mail: abbas.qumber007@gmail.com
DOB:
2nd February89

Quality Analyst (Business Excellence) & Performance Improvement Coach (Process Trainer)
Offering approx. 3+ years of relevant experience

Objective
To work with an eminent organization that provides ample opportunities to learn, contribute and Knowledgeable Soft Skills T
rainer has a sound understanding of needed traits for workplace success and a strong ability to train employees in improving t
hose characteristic and to work in a challenging environment demanding all my skills and efforts to explore and adapt myself
in different fields, and realize my potential and contribute to the development of organization with impressive performance an
d Six Sigma process efficiency frame work and applying the same in any process or situation.
Key skills:

Performance Improvement designing and expanding training and development programs based on TNI
Provided assessments to agents and designed training programs to address identified issues
Adhering team to quality guidelines
Monitoring and reviewing the progress of new joiners through training programmes ,questionnaires and calibration
Able to handle trainees with respect to monitoring and training.
MIS Reports Client wise / Team wise
Language Known: English, Hindi, Urdu
MS Office Word, Excel, Power Point, Internet & E-mail operations.

Areas of Interest:

Training Management
Quality Analyst
Performance Improvement Plan
Vendor Management
Business Development
Product Marketing and presentation

Professional Experience:
Current Employer: HCL Technologies Ltd
Time Period
: 15th April14 to 14th August15
Job Profile
: Performance Improvement Coach (Quality Analyst)
Job Summary
The role includes undertaking the verifications of the designed websites on number of parameters. Preparing monthly reports
of the verified data that helps in evaluating the quality percentage of various tasks done during the process of website design
ing. Preparing certain guidelines for the team members that ensures to have error free working. Also providing regular trainin
gs to the designers so as to make them work under the set quality parameters and eradicating all the chances of errors in the pr
ocess. Some of the highlights of the job profile are:
Ensure that team members are aware of all the quality guidelines

Conduct job trainings for new hires as per company policies performance improvement activities and execution
Provided assessments to agents and designed training programs to address identified issues
Develop monthly charts and graphs for analysis and report results of audits and reviews
Analyzing the working progress of employees through performance management system
Develops individual results by maintaining policy and procedure resources, providing coaching, conducting training

Previous Employer
Time Period
Job Profile

: Getit Infomedia Pvt. Ltd (Askme.com)

: 1st April'13 to 14th April14
: Quality Analyst Business Excellence

Job Summary
The job profile includes the quality checking of designed website, verification of contract deals signed between company and
clients. Customer support is also included in this that involved coordinating with the clients and solving their queries related t
o the websites designed. Approval of trade offers and free listing catalogues is also looked under this job profile.

Ensure that team members are aware of all the quality guidelines, evaluating training and development programmes
Training Management, Performance Management, Motivating Others, Giving Feedback, Coaching, Self-Developme
nt, Self-Confidence, Planning, Orienting Employees
Performance Improvement designing and expanding training and development programs based on TNI
Provided assessments to agents and designed training programs to address identified issues
Adhering team to quality guidelines

Previous Employer
Period
Job Profile

: Hotline Switchgear & Controls Pvt. Ltd.

: 1st July 2011 to 1st July 2012
: Marketing Executive

Job Summary:
Responsible for marketing the Companys Switchgear products and achieving the regional sales targets in accordance with th
e overall targets of the annual sales plan. Assisted in developing and improving market penetration, responding to customers
Needs etc.
Key Responsibility Areas:

Marketing of the Companys products / services

Visits to Customers for generation of business and responding to direct enquiries
Ensure receivables are collected as per schedule
Prepare reports that are required to analyze the sales performance against the established targets.
Take care of weekly/monthly payments to the affiliates
Self-Development, Motivation for Sales, Self-Confidence, Sales Planning

Certifications and Achievements:

Lean Six Sigma- Yellow Belt March 2015.

Excellence Performance Award, November 2014 at HCL Technologies Ltd.

Educational Qualification:

Master of Business Administration (MBA) from Manav Bharti University (UGC RECOGNICED) Solan, Himacha
l Pradesh(2013)
Bachelor of Business Administration (BBA) from Institute of Management Education (UGC RECOGNICED)
Sahibabad Ghaziabad NCR.(2011)
Intermediate (Std. 12th), Senior Secondary School, Siddharth international public school, CBSE (New
Delhi )(2008)
High School (Std. 10th), (2006)

Place: Delhi (NCR)

Qumber Abbas