Questionnaires

QUESTIONAIRES ON USE OF EBAY ONLINE SHOPPING IN MALAYSIA

This is survey on the causes and effects of customer online privacy. All details
will only be used towards the research and all participant information will be kept
private.
This questionnaire is to determine the result for the causes and effects of
customer online privacy.

1. What is your gender?

Male (

Female (

2. Which age groups you belong to?

A. (18-25 years old)
B. (26-30 years old)
C. (31-35 years old)
D. (36 and above)
3. What is your monthly income?
A. (RM1500-RM2000)
B. (RM2001-RM2500)
C. (RM2501-RM3000)
D. (RM3001 and above)

4. Do you frequently use Internet?

A. Yes
B. No

5. Do you frequently shopping Online?

A. Yes
B. No

Below are questions 11-15 which must be answered by choosing the most
agreed answer based on your opinions. The statements must be answered by
using Likert Scale based on the image below.

A)

Online privacy concerns. To what extent (on a scale from 1 to 5) do

you agree with the following?
6. I am concerned that the information I submit on the Internet
could be misused.
7. When I shop online, I am concerned that the credit card
information can be stolen while being transferred on the Internet.
8. I am concerned about submitting information on the Internet
because of what others might do with it.
9. I am concerned about submitting information on the Internet
because it can be used in a way I have not foreseen.

B)

Perceived vulnerability. To what extent (on a scale from 1 to 5) do

you think the following could happen to you when you use the
Internet?
10. Records of online transactions could be sold to third parties.
11. Personal information submitted could be misused.
12. Personal information could be made available to individuals or
companies without my knowledge.
13. Personal information could be made available to government
agencies.
14. Personal information could be inappropriately used.
15. Unauthorized charges could be made against credit card
information submitted.

C)

Perceived ability to control. To what extent (on a scale from 1 to 5)

do you agree with the following?
16. I would only submit accurate and personal information at a
web site if the site allowed me to control the information I
volunteer.
17. I would only provide accurate and personal information at a
web site if the site allowed me to control the information they
can use.

18. Being able to control the personal information I provide to a

web site is important to me.
19. I would only provide accurate and personal information at a
web site if their control policy is verified/monitored by a
reputable third party.
D)

Perceived ability to control usage. To what extent (on a scale from 1

to 5) do you agree with the following?
20. I would only submit accurate and personal information at a
web site if the site allowed me to control the usage of information
I volunteer.
21. I would only permits the usage of information at a web site if
the site allowed me to control the information they can use.
22. Being able to control the usage personal information I provide
to a web site is important to me.
23. I would permits the usage of information at a web site if their
control policy is verified/monitored by a reputable third party.

END OF QUESTIONAIRES