ASEAN SERVICE DELIVERY

Commercial Services

Commercial Battery Replacement

Policy

Document Information
Document Title:
Document Owner:

Commercial Battery Replacement Policy

Document Version
No:

1.0

ASEAN Services Team

Document Created
Date:

16 Nov 09

TABLE OF CONTENTS
1. RELATED LINKS.......................................................................................................................... 2
2. SCOPE: ......................................................................................................................................... 2
2.1 Important Information .............................................................................................2
2.2 Battery Warranty Entitlement..................................................................................2
2.3 Machines with warranty upgrade............................................................................2
2.4 Battery warranty upgraded to more than 1 year......................................................2
2.5 Battery Troubleshooting Procedure/Guidelines ......................................................3
3. Replacement Process and Policy................................................................................................ 3
3.1 Battery must be in warranty period .........................................................................3
3.2 Open Think Vantage Power Manager ....................................................................4
3.3 If Power Manager reports a battery error. Either message below may be displayed
depending upon Power Manager version: ....................................................................4
3.4 Entitle for Replacement if Power Manager reports battery condition as "Poor"
(Red)............................................................................................................................5
3.5 Entitle for Replacement if Power Manager reports battery condition as "Fair"
(Yellow) AND CYCLE COUNT < 250. ..........................................................................6

Lenovo Communication

Last Modified: 2/3/2010

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ASEAN SERVICE DELIVERY

Commercial Services

Commercial Battery Replacement

Policy

1. RELATED LINKS
NO

DESCRIPTION

LINK

Lenovo Warranty Lookup

http://www307.ibm.com/pc/support/site.wss/document.do?lndocid=L
OOK-WARNTY#sw

Lenovo State of Limited Warranty

http://www307.ibm.com/pc/support/site.wss/document.do?lndocid=
MIGR-59390

2. SCOPE:
2.1 Important Information

This process applies for Think Products only.

2.2 Battery Warranty Entitlement

All Battery bundles with ThinkPad by default comes with 1 year limited warranty
only regardless of models or machine models.
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=SITEWARNTY&sitestyle=lenovo

All Standalone battery purchased comes with 1 year limited warranty only.

2.3 Machines with warranty upgrade

If Machine has 3 years warranty or with warranty upgrade and does not mention
in PEW it includes battery, then the battery comes with 1 year limited warranty
only.

2.4 Battery warranty upgraded to more than 1 year.

The warranty of the battery must be indicated in PEW.
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=LOOK-WARNTY#sw

Lenovo Communication

Last Modified: 2/3/2010

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ASEAN SERVICE DELIVERY

Commercial Services

Commercial Battery Replacement

Policy

2.5 Battery Troubleshooting Procedure/Guidelines

All Battery replacement must be executed according to the replacement policy in
section 3 of this process document.

Replacement approval subject to Lenovos discretion.

3. Replacement Process and Policy

3.1 Battery must be in warranty period
Notes:
A. Battery Capacity check in Power Manager is determined by Battery Full Charge
Capacity, Design Capacity, and Cycle Count.
Full Charge Capacity is updated when:
Battery is discharged from 100% to 4% or lower, with no charging before
reaching 4%
Battery Fuel Gauge Reset is performed from Power Manager. This forces the
battery to charge to 100% and discharge completely

If you have not performed a full discharge recently, it may be necessary to run a gauge
reset to get an accurate Full Charge Capacity. Since FCC can only adjust down a
maximum of 30% in a single cycle, it may be necessary to run a 2nd gauge reset in
some cases.

Lenovo Communication

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ASEAN SERVICE DELIVERY

Commercial Services

Commercial Battery Replacement

Policy

3.2 Open Think Vantage Power Manager

Double click on the battery icon on the

bottom right corner of your screen
3.3 If Power Manager reports a battery error. Either message below may be
displayed depending upon Power Manager Version:

"Irreparable damage" error message (message on older Power Manager

versions)
"A battery error has occurred." (message on recent Power Manager versions)

These message means the battery has failed and cannot be charged or discharged.

Determine if battery is
in good condition.

Determine battery
error message

Lenovo Communication

Last Modified: 2/3/2010

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ASEAN SERVICE DELIVERY

Commercial Services

Commercial Battery Replacement

Policy

3.4 Entitle for Replacement if Power Manager reports battery condition as "Poor"
(Red).
This status means either:
Battery Capacity is too low for it's cycle count (assuming battery is still in
warranty period), or
Battery has an error. (Recent versions of Power Manager will show condition as
"Poor" if the battery has an error)

Battery Condition
is Poor (RED)

Battery Error
Message Cannot be
charged

Lenovo Communication

Last Modified: 2/3/2010

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ASEAN SERVICE DELIVERY

Commercial Services

Commercial Battery Replacement

Policy

3.5 Entitle for Replacement if Power Manager reports battery condition as "Fair"
(Yellow) AND CYCLE COUNT < 250.

Only replace batteries with "Fair" Condition if Cycle Count < 250.

Battery Condition is
Fair (Yellow)

Battery Cycle
Count < 250

Lenovo Communication

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