Guardian Satisfaction Survey

Q1.

Demographic Information:
Name & Address of School

Q2.

Gender:

Q3.

Age:

Q4.

Child in this school:

Q5.

Location/ Residence

Male
18-25 yrs
1

Female

26-35 yrs

36-50 yrs

50+ yrs

5 or more

Parents Occupation:

Business
1
Q6.
Private Service
2
Public Service
3
Self employment
4
Home maker
5
Others
6
Q7. Educational Background of Parents:
No Formal Education
1
Primary
2
Secondary
3
Higher Secondary
4
Undergraduate
5
Graduate/Post Graduate
6
Others
7
Q8. Average Household Income:
Less than 10 thousand
1
(10-20) thousand
2
(21-30) thousand
3
(31-50) thousand
4
(50 +) thousand
5
Childs Information:
Q9. Childs Age:
Q10 Child Gender:
Male
Female
Q11 Class current studying in:
Customer Satisfaction Information:
How satisfied are you with the following products/services? (On a scale of 1 to 5 where 1 is poor and 5
is excellent)

Q12

Q13

Q14

Factor 1: Infrastructure:
a. Parking Facilities
b. Play ground facilities
b. Utilities facilities
c. Convenience of location
Factor 2: Environment:
a. Proper ventilation
b. Adequate lighting
c. Green environment
Factor 3: Service Quality:

1
1
1
1

2
2
2
2

3
3
3
3

4
4
4
4

5
5
5
5

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5

Q15

Q16

Q17
Q18
Q19
Q20
Q21
Q22
Q23
Q24
Q25
Q26

Q27
Q28
Q29
.

a. Lab facilities
b. Library facilities
1
2
c. Quality of teachers
1
2
d. Quality of staff
1
2
e. Parent Teacher Communication
1
2
Factor 4: Childrens Wellbeing:
1
2
a. Security system
b. Food quality
1
2
c. Extracurricular activities
1
2
d. Transportation facilities
1
2
e. Rules and regulations
1
2
f. School uniform
1
2
g. Safety
1
2
h. Medical Facilities
1
2
Factor 5: Cost & Affordability:
1
2
a. Tuition fees
b. Payment system
1
2
c. Scholarship facilities
1
2
d. Reward facilities
1
2
General Information:
Overall how satisfied/happy are you with the school?
1
2
Do you think the school has a high academic standard?
1
2
In your opinion how satisfied/happy is your child with
1
2
the student teacher relationship?
Overall how satisfied are you with the school regarding
1
2
your childs intellectual stimulation?
How satisfied/happy are you with your childs well
1
2
being?
Overall how satisfied/happy are with the management
1
2
committee & their way of running the school?
Would you recommend any friend about this school?
Y
Do you have any home tutor/coaching for your child?
Y
If yes, than is the teacher from your school?
Y
Who encourages going to the private tuitions? School teachers
School administration
Others parents
My own decision
Others
Do you give any donations during admission?
YES
If yes how much? (tk.)
Why did you admit your child in this
school? (Probe for multiple reasons and rank
them in order of importance to the respondent)

Q30 Do you have any recommendations /

suggestions for improving this school?
(Probe for multiple reasons and rank them in
order of importance to the respondent)

3
3
3
3
3

4
4
4
4
4

5
5
5
5
5

3
3
3
3
3
3
3
3

4
4
4
4
4
4
4
4

5
5
5
5
5
5
5
5

3
3
3

4
4
4

5
5
5

3
3
3

4
4
4

5
5
5

5
N
N
N
1
2
3
4
5

NO

Thank you for your time.