The current employees of a company are part of what type of environment for the organization?

a.
b.
c.
d.

External environment
General environment
Task environment
Internal environment

In the task environment, organizations that function in the same industry and who provide similar
goods to the same type of customers are called:
2.

a.
b.
c.
d.

suppliers.
customers.
competitors.
producers.

When two or more companies combine to become a single company, this is called a(n):
a.
b.
c.
d.

conglomerate.
merger.
joint venture.
monopoly.

The set of key values, beliefs, and norms that are shared by employees of the organization are called
the organization's:
a.
b.
c.
d.

culture.
definition.
stories.
patterns of dress.

Which type of organizational culture supports a rational and orderly way of doing business?
.

a.
b.
c.
d.

External culture
IT culture
Consistency culture
Achievement culture

Which of Henri Fayol's principles of management refers to the situation in which

a subordinate receives orders from one, and only one, supervisor?
a.
b.
c.
d.

Division of work
Unity of command
Scalar chain
Unity of direction

The current employees of a company are part of what type of environment for
the organization?
a.
b.
c.
d.

External environment
General environment
Task environment
Internal environment

The management of business activities that is conducted in more than one

country is called:
a.
b.
c.
d.

domestic management.
altruistic management.
comparative management.
international management.

Which level of personal moral development attempts to balance a concern for

the individual with a concern for the common good?
a.
b.
c.
d.

Conventional
Preconventional
Guiding/encouraging
Postconventional

Another term for the BOP concept is:

a.
b.
c.
d.

base of the pyramid.

top of the pyramid.
middle of the pyramid.
diagonal of the pyramid.

Which type of managerial goal is designed to be reasonable but require hardwork by the manager in order to accomplish this goal?
a.
b.
c.
d.

BHAG
Stretch goal
Easy goal
Ineffective goal

In a SWOT analysis, the positive internal characteristics of an organization that

allow it to accomplish its goals are called:

a.
b.
c.
d.

weaknesses.
strengths.
opportunities.
threats.

What type of strategy refers to an organization that decides to enter new

markets with products that it has not sold previously?
a.
b.
c.
d.

Diversification
Vertical integration
A cost leadership focus
Short-term focus

An informal alliance among a group of managers who support a specific goal of

the organization is called a(n):
a.
b.
c.
d.

department.
coalition.
division.
directive.

The duty of an employee to perform a task that has been assigned to him by a
manager is called that employee's:
a.
b.
c.
d.

accountability.
prerogative.
mission.
responsibility.

A visual drawing of the reporting relationships within an organization is called

a(n):
a.
b.
c.
d.

work specialization chart.

organization chart.
division of labor chart.
unity of command chart.

What type of change is a CEO trying to make in the organization when she asks
all of her Vice-presidents to attend a four-day seminar on strategic planning
offered by the American Management Association?

a.
b.
c.
d.

People change
Culture change
Norming change
Storming change

When a top manager takes a junior manager "under her wing" and helps that
manager to learn how to deal with the political and business aspects of the
organization, this process is called:
a.
b.
c.
d.

performance appraisal.
mentoring.
an assessment center.
telecommuting.

The process of determining the value of a job to the organization by analyzing

the content activities of the job is called:
a.
b.
c.
d.

job evaluation.
skill-based mentoring.
compensation.
competency-based pay.

The idea that highly-qualified female managers voluntarily leave the workforce
sometime in their careers is a US trend called a(n):
a.
b.
c.
d.

opt-out trend.
ethnocentric trend.
monoculture trend.
cultural audit trend.

The degree to which a manager's abilities and personality match the

requirements of her job is called her:
a.
b.
c.
d.

attribution.
self-concept.
person-job fit.
emotional intelligence.

When a manager is trying to achieve a goal by obtaining the help of a

subordinate, we say that the manager is trying to ________ the subordinate.
a.
b.

influence
co-op

c.
d.

dominate
consider

A leader who has the ability to inspire and motivate managers to work harder
than they normally would is called a(n) ________ leader.
a.
b.
c.
d.

dominating
charismatic
transformational
transactional

When a factory line worker finds that his job has been changed to include a
series of tasks that were not part of his job previously, this is an example of:
a.
b.
c.
d.

job enlargement.
job enrichment.
job characteristics.
task identity.

In the communication process, the manager who wants to share an important

decision with her subordinates is called a(n):
a.
b.
c.
d.

sender.
receiver.
decoder.
noise.

When members of a group are trying so hard to act as a "cohesive team" that
they do not express their opinion when it contradicts the shared opinion of the
team, this is called:
a.
b.
c.
d.

barnstorming.
groupthink.
brainstorming.
norming.

Which stage of group development refers to an orientation period where the

members get to know one another?
a.
b.
c.
d.

Storming
Norming
Adjourning
Forming

An objective such as: "Our company will increase its market share in soft drinks
next year by two points" is called a(n):
a.
b.
c.
d.

unachieveable goal.
hopeful outcome.
non-specific goal.
standard of performance.

The set of hardware, software, telecommunications, and database management

technologies that are used to store data and to make data available to
managers in the form of information is called:
a.
b.
c.
d.

JIT.
IT.
PERT.
MBO.