Table of Contents

Transmittal Letter

Amendments 005 and higher ............................... (original and 2 copies in original binder only)

Representations and Certifications ..........................................................(in original binder only)

Attachment 15: eTS Traceability Matrix...................................................................................15-1

Technical Approach......................................................................................................................1-1

1 Introduction...............................................................................................................................1-1
1.01. EDS – The World Class Agent for eTravel Transformation ...........................................1-1
1.0.2 EDS’ Commitment ..........................................................................................................1-2
1.0.2.1 Subcontract and Program Management....................................................................1-2
1.0.2.2 Travel Technology Innovation .................................................................................1-3
1.0 Team EDS’s Approach .......................................................................................................1-4
1.1 Team EDS...........................................................................................................................1-5

2 Final Concept of Operations ....................................................................................................1-7

2.1 Understanding of Mandatory Requirements and Objectives of eTS ..................................1-7
2.1.1 Types of Travel (C.3.2) ..............................................................................................1-10
2.1.2 Services (C.3.3) ..........................................................................................................1-10
2.1.3 Basic Capabilities and Characteristics (C.6.1) ...........................................................1-11
2.1.4 VPAT (C.6.6) .............................................................................................................1-13
2.1.5 Policy Knowledge (C.6.2) ..........................................................................................1-13
2.2 Approach to Meeting Mandatory Requirements and Objectives........................................1-15
2.3 Summary of User Roles, Use Cases, and Account Cases (C.6.3.1)....................................1-17
2.4 Technology Capabilities and Characteristics (C.6.4) .........................................................1-23
2.4.1 Technical and Operational Risks................................................................................1-26
2.4.2 Customer Support (C.6.9)...........................................................................................1-27

3 Functional Capability (C.6.3)...................................................................................................1-29

3.1 E-Travel Portal (C.6.3.2) ....................................................................................................1-31
3.2 Traveler Profiles (C.6.3.3) ..................................................................................................1-33
3.3 Travel Planning and Authorization (C.6.3.4) .....................................................................1-33
3.4 Reservations (C.6.3.5) ........................................................................................................1-36
3.5 ETS Online Booking Engine (C.6.3.6) ...............................................................................1-37
3.6 Fulfillment (C.6.3.7) ...........................................................................................................1-39
3.7 Travel Advance (C.6.3.8) ...................................................................................................1-40
3.8 Travel Vouchers (C.6.3.9) ..................................................................................................1-41
3.9 Local Travel Vouchers (C.6.3.10) ......................................................................................1-43
3.10 Travel Receipts (C.6.3.11)................................................................................................1-44

07/24/03 GSA eTravel z i

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Volume 1 – Table of Contents

3.11 Nonfederally Sponsored Travel (C.6.3.12).......................................................................1-44

3.12 Leisure Travel (C.6.3.13)..................................................................................................1-44
3.13 Accounting Capabilities (C.6.3.14) ..................................................................................1-45
3.14 Routing, Workflow, Notifications, and System Messages (C.6.3.15) ..............................1-47
3.15 System Administration (C.6.3.16) ....................................................................................1-49

4 Data Integration and Information Management ...................................................................1-52

4.1 Data Exchange (C.6.7.2).....................................................................................................1-52
4.2 Integration Support (C.6.7.3)..............................................................................................1-54
4.3 Business Data Warehouse and Business Intelligence (C.6.7.1, C.6.7.5) ............................1-54
4.4 Queries and Reports (C.6.7.4) ............................................................................................1-57
4.5 Records Retention and Archiving (C.6.7.6)........................................................................1-58

5 Security Approach ....................................................................................................................1-59

5.1 Security Capabilities and Characteristics (C.6.5) ...............................................................1-59
5.2 General Security Standards (C.6.5.1) .................................................................................1-59
5.3 Access and Authentication (C.6.5.2) ..................................................................................1-61
5.4 Web Browser Security (C.6.5.3).........................................................................................1-62
5.5 Data Security (C.6.5.4) .......................................................................................................1-62
5.6 Personnel and Physical Security (C.6.5.5)..........................................................................1-63
5.7 Supplemental Security Services (C.6.5.6) ..........................................................................1-63
5.8 Government Access (C.6.5.7).............................................................................................1-63
5.9 Subcontractor Security (C.6.5.8) ........................................................................................1-64

Attachment 5 – Voluntary Product Accessibility Template (VPAT) .......................................5-1

7 PBWS/WBS ...............................................................................................................................7-1
7.1 Performance Based Work Statement..................................................................................7-1
7.1.1 Service Delivery .........................................................................................................7-1
7.1.2 Technical ....................................................................................................................7-6
7.1.3 Customer Satisfaction.................................................................................................7-13
7.1.4 Self-Service Transactions ...........................................................................................7-17
7.1.5 Customer Support and Training .................................................................................7-18
7.1.6 Implementation...........................................................................................................7-21
7.2 Work Breakdown Structure ................................................................................................7-23
7.2.1 IOC and Base Period Work Breakdown Structure .....................................................7-23
7.2.2 Sample eTS Agency Implementation WBS and Plan Overview................................7-24
7.2.3 Implementation Plan Organization ..............................................................................7-26
7.2.4 Preliminary Implementation Tasks.............................................................................7-27
7.2.5 Implementation Tasks.................................................................................................7-30
7.2.6 Post-Implementation Support .....................................................................................7-33

Attachment 16A: eTS Objectives to be Demonstrated .............................................................16A-1

Attachment 16B: eTS Objectives to be Demonstrated .............................................................16B-1

ii z GSA eTravel 07/24/03

Use or disclosure of data contained on this sheet is subject to the restrictions on the title page of this proposal or quotation.