A STUDY ON THE EMPLOYEE RELATION

MANAGEMENT AT BHARATH AUTOCARS

SUBMITTED BY

ARUN K
REG NO: 148038114

UNDER THE VALUABLE GUIDANCE OF

DR. SAVITHA PERIERA

Project guide
A PROJECT REPORT SUBMITTED TO MANGALORE
UNIVERSITY IN PARTIAL FULFILMENT OF THE
REQUIREMENT FOR THE AWARD OF MASTER OF BUSINESS
ADMINISTRATION

SHRI DHARMASTHALA MANJUNATHESHWARA COLLEGE

OF BUSINESS MANAGEMENT
POST GRADUATE CENTRE FOR MANAGEMENT STUDIES
AND RESEARCH
MANGALORE-575003
2015-2016

SHRI DHARMASTHALA MANJUNATHESHWARA

COLLEGE OF BUSINESS MANAGEMENTPOST
GRADUATE CENTRE FOR MANAGEMENT STUDIES AND
RESEARCH MANGALORE-575003
______________________________________________________

CERTIFICATE
This is to certify that Mr. ARUN K of final year M.B.A, bearing
the register number 148038114has successfully completed the project
work titled A STUDY ON THE EMPLOYEE RELATION
MANAGEMENT ATBHARATH AUTOCARS This is done in partial
fulfilment of the requirement of Masters in Business Administration of
Mangalore University and that he has worked under my guidance and
direction. The views expressed and suggestions made are entirely of his
own and based on empirical study.
ACCEPTED AND FORWARDED TO THE DIRECTOR FOR APPROVAL

Place:

Dr. Savitha

Pereira
Date:

Project Guide

_____________________________________________________________
APPROVED AND SUBMITTED TO MANGALORE UNIVERSITY FOR
VALUATION

Place:

Dr. Devaraj K

Date:

Director

DECLARATION

I hereby declare that the project report on A STUDY ON THE

EMPLOYEE

RELATION

MANAGEMENT

AT

BHARATH

AUTOCARS has been done by me during the academic year 2016-2017

under the valuable guidance of Dr. Savitha Pereira, Faculty, S.D.M Post
Graduate Centre for Management Studies and Research, Mangalore in
partial

fulfilment

for

the

completion

of

Master

of

Business

Administration Examination requirement of Mangalore University.

I also declare that this Project Report is the result of my sincere efforts
and that it has not been submitted to any other university before.

Date:

Arun k

Place: Mangaluru

Reg No:

148038114

ACKNOWLEDGEMENT
I am elated to present my report on A STUDY ON THE EMPLOYEE
RELATION MANAGEMENT AT BHARATH AUTOCARS, I deem it
a privilege to acknowledge to all those who have directly and indirectly
helped me in the preparation of this study.
I would like to thank our respected Director Dr. DEVARAJ.K, for his
support, encouragement, and guidance.
I would like to express my sincere gratitude to Dr. SAVITHA PEREIRA,
my esteemed guide for her valuable guidance and encouragement during
the preparation of this study.
My sincere thanks to Mrs. POONAM BHARATH AUTOCARS, who
has given permission to carry out this study. I also thank all the staff
members who have assisted me, provided information and supported
throughout the making of this study.I thank my parents, relatives,
classmates, friends, and well-wishers for their moral support, appreciation
and sincere wishes.

Arun k
Reg No: 148038114

CONTENTS
CHAPTER
NO

PARTICULARS

PAGE
NO

LIST OF TABLES
LIST OF CHARTS
01

INTRODUCTION

1-11

02

PROJECT DESIGN

12-13

03

INDUSTRY PROFILE

14-26

04

COMPANY PROFILE

27-34

05

DATA ANALYSIS AND

INTERPRETATION

35-59

06

FINDINGS AND
SUGGESTIONS

60-61
62

07

CONCLUSION
BIBLIOGRAPHY

ANNEXURE
QUESTIONNAIRE

LIST OF TABLES
TABLE

PAGE

NO.
5.1

TABLE DISCRIPTION
Table showing the personal satisfaction of the

NO.
35

5.2

employees towards their work

Table showing infrastructure provided by the
organisation enables to do the job better

36

5.3

Table showing co-operation between employees

37

and their supervisors

5.4

Table showing employer support towards work-

38

life balance
5.5

Table showing whether supervisors provide

39

5.6

feedback and guidance

Table
showing
clarity

managerial

40

5.7

Table showing employees opinion about the

41

5.8

communication pattern in the organisation

Table showing employee opinion on stress at the

42

in

communication

workplace
5.9

Table

showing

co-operation

among

the

43

employees
5.10

Table showing employees satisfaction towards

work culture of the organisation

5.11

Table

showing

employees

awareness

44

on

45

Table showing employees view on participation

46

objectives of WPM
5.12

in decision making

5.13

Table showing participation in decision making

47

as a positive impact on management

5.14

Table showing usefulness of WPM concept in

48

5.15

improving organisational relation

Table showing employees view on
accomplishment of organisation objectives

49

5.16

Table

50

showing

acceptance

of

employee

suggestion by the organisation

5.17

Table showing employees awareness about

standing orders

5.18

Table

showing

employees

opinion

51

about

52

influence of welfare activities

5.19

Table showing employees satisfaction towards

the companys reward and recognition
programme

53

5.20

Table showing employees satisfaction with the

meetings held in the company

54

5.21

Table showing employees satisfaction towards

55

the
5.22

welfare

facilities

provided

by

the

organisation
Table showing employees satisfaction towards

56

5.23

recreational activities organised by the company

Table showing employees satisfaction towards
the existing grievance handling procedure

57

5.24

Table showing employees satisfaction towards

58

the decision taken by the management relating to

grievances

5.25

Table showing employee openness in expressing

their grievances

59

LIST OF CHARTS
CHART

PAGE

NO.
5.1

CHART DISCRIPTION
Chart showing the personal satisfaction of the

NO.
35

5.2

employees towards their work

Chart showing infrastructure provided by the

36

5.3

organisation enables to do the job better

Chart showing co-operation between employees

37

and their supervisors

5.4

Chart showing employer support towards work-

38

life balance
5.5

Chart showing whether supervisors provide

39

5.6

feedback and guidance

Chart
showing
clarity

managerial

40

5.7

Chart showing employees opinion about the

41

5.8

communication pattern in the organisation

Chart showing employee opinion on stress at

42

in

communication

the workplace
5.9

Chart

showing

co-operation

among

the

43

Chart showing employees satisfaction towards

44

employees
5.10

working culture of the organisation

5.11

Chart

showing

employee

awareness

on

45

Chart showing employees view on participation

46

objectives of WPM
5.12

in decision making

5.13

Chart showing participation in decision making

47

as a positive impact on management

5.14

Chart showing usefulness of WPM concept in

48

5.15

improving organisational relation

Chart showing view on accomplishment of
organisation objectives

49

5.16

Chart

employee

50

Chart showing employees awareness about

standing orders
Chart showing employee opinion about

51

showing

acceptance

of

suggestion by the organisation

5.17
5.18

52

influence of welfare activities

5.19

Chart showing employees satisfaction towards

the

companys

reward

and

53

recognition

5.20

programme
Chart showing employees satisfaction with the
meetings held in the company

54

5.21

Chart showing employees satisfaction towards

55

the

welfare

facilities

provided

by

the

5.22

organisation
Chart showing employees satisfaction towards

56

5.23

recreational activities organised by the company

Chart showing employees satisfaction towards

57

the existing grievance handling procedure

5.24

Chart showing employees satisfaction towards

58

the decision taken by the management relating

5.25

to grievances
Chart showing

employees

expressing their grievance

openness

in

59

Chapter 1
Introduction

Chapter 2
PROJECT DESIGN

Chapter 3
Industry profile

Chapter 4
Company profile

Chapter 5
Data analysis and
interpretation

Chapter 6
Findings and
suggestion

Chapter 7
Conclusion

ANNEXURE
QUESTIONNAIRE