Job Description Preparation

STEP 2: COMPLETE THE JOB DESCRIPTION

Complete each section to the best of your ability. If not applicable, put N/A.

Job Title/ Job Code:

2384 Analyst MOCS - Global Trade Services [GTS]

Business Title/
Country Job Title:
Reports To (Title): Supervisorvr MOCS Global Trade Services
Department Name: Global Trade Services
Location Mumbai, India
Country/Countries:
Revision Date: February 17th, 2016
FLSA: Exempt
Role: Professional

I. Job Summary

In approximately one paragraph, provide a high level overview of the job. Get more Job Summary details.

The position of a Middle Office Analyst within Global Trade Services will be responsible for performing multiple
analytical & client specific orientated tasks. The position will also involve project work and technical assistance
for Core Operations team. This role involved a great deal of Front Office interaction to act as a conduit for all
their operational questions. The staff will perform support of the trades of the DUBAI Portfolio Management LAM
office in partnership with the Sr. Analyst on the ground. Dubai working times is required, including working
week (Sunday to Thursday)

II. Job Duties/ Responsibilities

In this section, please list the job duties for this role. Get more Job Duties/Responsibilities details.
% of
Time

50%

10%

10%

Essential/
Non-Essential

Activity

Client Service Support

Act as point of contact to Front Office for all fund accountingFTS related
questions/issues
Provide assistance to global Fund AccountingTS departments & sites with
portfolio transactions, valuations and issues
Act as point of contact for all Operational questions and issues for the
Trading Desks and Portfolio Managers
Liaise with internal and external clients to resolve issues and discrepancies
Identify issues and track through to resolution
Provide system support to Front Office
Controls/Metrics
Compile & help present Broker metrics
Compile Front Office statistics
Track queries and issues for the Front Office
Design more efficient methods of control
Compile feedback from GTS to custodians
Process Improvement
Take an active part in the testing of new systems/functions
Participate in the continuing development of the Middle Office Client
Support operating model and help validate proposed ideas/plans prior to
implementation

10%

5%

10%

5%

Identify opportunities within Fund AccountingFTS interactions to increase

service offerings, improve efficiencies, evolve workflows and minimize risks
Risk Management
Monitor daily failed and non completed trades to ensure timely settlement
Monitor error trends with counterparties & custodians to ensure these are
addressed
Participate in the risk assessment process by documenting failed/inadequate
processes lending to an incident or potential incident
Relationship Management
Maintain relationships with portfolio managers and traders and act as a
conduit for all their operational questions
Ensure that regularly scheduled reports to clients are implemented and
delivered
Maintain ongoing communication with broker and participate in broker
review meetings
Participate in broker performance scoring and reviews with appropriate
internal team members and management
Maintain ongoing communication with Custodian
Attend Front Office service review meetings
On-Boarding
Assist with the on-boarding activities for locally managed accounts
Conversion of any new clients or existing migrations and account level
events
Market/Product Knowledge
Gain insight to market initiatives and take a proactive approach on the
impacts to the organization
Increase market knowledge by attending Network Management calls

100% TOTAL

III. Requirements

View some Sample Requirements.

EDUCATION AND EXPERIENCE

(Years of experience is not applicable for European jobs)

3 year degree
2 years Financial Services experience
Graduate Degree holder with 2 years experience in Global Trade Support /Customer fronting, preferably in
Mutual Fund and/or with Investment banking related industry

LICENSES AND CERTIFICATIONS

Working towards obtaining recognized industry qualification

ADDITIONAL DESIRABLE QUALIFICATIONS

N/A

KNOWLEDGE, SKILLS, AND ABILITIES

Good verbal and written communication skills

Good presentation skills and ability to interact with all levels of users and management
Resilient; able to work under pressure and ability to track and deliver assignments on schedule
Ability to work on multiple deadline orientated tasks in a high energy environment
Good organizational and time management skills
Self motivated
Market knowledge
System knowledge (i.e. OMGEO products, MISYS, Charles River & Bloomberg)
Product knowledge (Fixed Income, Equity, FX and Derivatives)

Financial Services operational knowledge (Trade Settlements & Support, Corporate Actions, Pricing, Security
Master, Proxy)
Knowledge of business desktop applications (Word, PowerPoint, Access, Excel )

PROBLEM SOLVING AND DECISION MAKING

Research, problem solving and analytical skills, combined with good business judgment and possess the
ability to follow set processes and procedures as part and parcel of daily work requirements
Document and implement controls within current processes
Good understanding of industry & financial markets and ability to make decisions based upon risk

CUSTOMER SERVICE

Good customer service, accurate and logical problem solving, and communication and written skills
Exposure to international operations management and a high degree of cultural awareness is helpful
Team player ; able to work well with other team members and provide the necessary support when and as
required
Resilient; able to work under pressure and ability to track and deliver assignments on schedule
Good Interpersonal skills; able to work with all levels of staff and Management (both internal & external
customers)

PHYSICAL REQUIREMENTS
(Not applicable for European jobs)
Add for US employees only

Ability to sit in one place for extended periods of time

Ability to hear and speak to employees and outside business associates on the phone and in person
Requires moderate right and left hand coordination for use of personal computer
Ability to articulate information to both internal and external customers in a manner that is clearly and easily
understood
Ability to interpret letters and numbers on a personal computer screen and on memos, reports and other
documents

SUPERVISORY RESPONSIBILITY

N/A

TRAVEL REQUIREMENTS

N/A

REVENUE/ NON-REVENUE GENERATING

Non Revenue

NOTE: The above statements are intended to describe the general nature and level of work being performed by incumbents. They are not intended
to be an exhaustive list of all responsibilities, duties and skills required by all incumbents. Incumbents may perform other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to
add to or change the duties of the position at any time.

Job Description Preparation

STEP 3: LIST THE COMPETENCIES REQUIRED FOR THIS JOB
Competencies are collections of knowledge, skills, abilities and other characteristics that help individuals perform a job
successfully. Competencies can describe proficiencies in soft areas such as communication or they can be more technical
and job specific in nature and focus on items such as accounting. Complete this section by detailing all specific competencies
required. Ensure that you indicate whether the competency is fundamental, solid, advanced/expert or N/A. The candidate
must possess at least this level of skill to be able to successfully perform in this role. Refer to the definitions below for
assistance.

Fundamental
Performs or is required to
understand fundamental
practices and procedures within
area.
Learns the essential activities
and tasks associated with his or
her own work role.
Generally relies on others for
instruction, guidance, and
direction.
Has a basic level of experience
(typically up to two years).

Solid

Advanced/Expert

Independently organizes and

performs most work required
within area.

Resolves the more complex,

critical or unusual business
issues that arise within area.

Understands theories, concepts,

principles, and techniques to
handle most situations without
guidance.

Keeps up-to-date with leadingedge developments as related to

profession and/or industry.

Demonstrates full competence in

his or her own work.
Has an intermediate level of
experience working in the area
(typically two to six years).

Serves as a technical resource

for others.
Has in-depth experience in the
area (typically more than six
years).

Specific Competencies
Place an X in the appropriate box

Dimensions
Communication Skills
Effective writing and verbal skills
Business Insight
Knowledge of Overall Investment process
Knowledge of Global Fund Structures
Knowledge of Market Settlement conventions
Knowledge of Trade Support Process
Knowledge of Custodian process
Knowledge of Trading process
Knowledge of Pricing
Knowledge of Corporate Action Processing
Knowledge of Proxy Processing
Knowledge of Security Master Process
Knowledge of required Legal Documentation
Knowledge of Fund Accounting and Separate
account management
Market Knowledge
Knowledge of global capital markets
Knowledge of processing guidelines for Fixed
Income, Equity, FX , OTC, ETD and Money Market
securities
Compliance/Risk
Knowledge of Operational Risk
System Development and Support
Knowledge of applicable messaging
Knowledge of industry & department systems

Fundam
ental

Solid

Advanced/
Expert

X
X
X
X
X
X
X
X
X
X
X
X
X

X
X

X
X
X

N/A