Management Responsibility Draft 4 10 March 2014

CIMENTO NACIONAL LDA
TITLE:
MANAGEMENT RESPONSIBILITY
SUBTITLE:
INDEX CHAPTERS
Document No.:
PROC 5.0
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 1 of 105
INDEX CHAPTERS
Identification
W.I. 4.2.3 (i)

POL 5.0
PROC 5.1
PROC 5.2
POL 5.3
PROC 5.4.1
PROC 5.4.2 (a) (i)
PROC 5.4.2 (a) (ii)
PROC 5.4.2 (b)
PROC 5.4.2 (c)
W.I. 5.4.2 (a)
W.I 5.4.2 (b)
PROC 5.5.1 (a)
PROC 5.5.1 (b)
W.I. 5.5.1 (c-pp)
W.I. 5.5.1 (qq) i - viii
W.I. 5.5.1 (rr)
PROC 5.5.2
PROC 5.5.3
PROC 5.6 (a)
PROC 5.6 (b)
W.I. 5.6
DESCRIPTION
Amendment Record
Policy for Management Responsibility
Management Commitment
Customer Focus
Quality Policy
Planning - Quality Objectives
Quality Planning - Documentation
Quality Planning - Processes
Quality Planning - Resources
Quality Planning - Continual Improvement
Quality Planning - Global Logistics Process
Quality Planning - Product Flow and Control Points
Administration - Responsibility & Authority
Administration - Responsibility & Authority
Administration - Responsibility & Authority Job
Description
Administration - Responsibility & Authority Administration - Responsibility & Authority Matrix of
Organisation Divisions vs. Elements
Administration - Management Representative
Administration - Internal Communication
Management Review
Process Flow for Management Review
Management Review Agenda for Management Review
For Future Use
Page Numbers
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TITLE:
SUBTITLE:
AMENDMENT RECORD
Document No.:
W.I. 4.2.3 (i)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 2 of 105
AMENDMENT RECORD
Document and
page number
Revision
No.
Effective date
Nature of revision

TITLE:
SUBTITLE:
POLICY FOR MANAGEMENT RESPONSIBILITY
Document No.:
POL 5.0
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 3 of 105
It is the policy of the Management of CIMENTO NACIONAL LDA to commit to quality, with focus on
Customer Requirements as contained in the Quality Policy through effective planning,
administration and as confirmed during Management Reviews, in order to meet the company
objectives whilst complying with the requirements of the international standard; SABS ISO
9001:2008.

TITLE:
SUBTITLE:
MANAGEMENT COMMITMENT
Document No.:
PROC 5.1
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 4 of 105
PURPOSE
The purpose of the procedure is to define how management demonstrates their
commitment to quality.
SCOPE
The procedure covers the entire company, its suppliers and its customers.
RESPONSIBILITY
It is the responsibility of the COO to ensure that management commitment is
demonstrated throughout the organisation.
PROCEDURE
This is achieved by ensuring:a)
b)
c)
d)
e)
f)
That adequate resources are in place to operate the company

effectively
effective internal communication
conducting customer satisfaction reviews
issuing letters to suppliers and company staff
that Quality Policy and Objectives are established
the conducting of regular Management Reviews
PROC. 6.1-6.4
PROC 5.5
PROC 7.2.3
W.I. 5.1
PROC 5.3
PROC 5.6

TITLE:
SUBTITLE:
CUSTOMER FOCUS
Document No.:
PROC 5.2
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 5 of 105
PURPOSE
The purpose of this procedure is to define by whom and how Customer Focus is
addressed.
SCOPE
This procedure covers all interactions with clients and all the departments in the
company.
RESPONSIBILITY
It is the responsibility of the COO to ensure that all staff are aware of Customer
Requirements and that company processes are designed to meet those
requirements.
PROCEDURE
This is achieved by the Procedures and Work Instructions in place such as:a)
b)
c)
d)
e)
f)
Quality Planning
Internal Communication
Resource Management
Product Realization
Customer Satisfaction Reviews
Measurement, Analysis and Improvement
PROC 5.4
PROC 5.5
PROC 6.1 6.4
PROC 7.1 7.6
PROC 7.2.3
PROC 8.1 8.5

TITLE:
SUBTITLE:
QUALITY POLICY
Document No.:
POL 5.3
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 6 of 105
It is the policy of the Management Team of CIMENTO NACIONAL LDA to develop, manufacture and
deliver blended cement that meet Customer Requirements, and complies with SANS standards
whilst making profits for the shareholders.
This will be done in accordance with the regulatory requirements associated with this industry.
The Management Team is committed to continually improving the Quality Management System
whilst complying with the requirements of the international standard, SABS ISO 9001:2008 and the
SABS requirements.
To this end the Management Team has assigned their signatures to this policy and undertakes to
communicate it throughout the company to all employees to ensure that it is understood in the
organisation.
The Quality Policy and associated objectives will be reviewed for suitability during the Annual
Management Review Meeting of each year.
_________________________________
TECHNICAL DIRECTOR
____________________________
SALES AND MARKETING
____________________________
CHIEF OPERATING OFFICER

TITLE:
SUBTITLE:
PLANNING QUALITY OBJECTIVES
Document No.:
PROC 5.4.1
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 7 of 105
PURPOSE
The purpose of this procedure is to define the quality objectives.
SCOPE
The scope of this procedure covers all functions in the company and its
customers and suppliers.
RESPONSIBILITY
It is the responsibility of all staff to meet the quality objectives.
PROCEDURE
The management of CIMENTO NACIONAL LDA have defined the following
quality objectives in support of their quality policy:a)
b)
c)
d)
e)
f)
Meeting customer requirements; measured through customer

satisfaction reviews
Making profits for the company (Management Accounts)
Continual Improvement; measured through management reviews
Internal Communication; Documented
External Communication
Compliance to ISO EN 197-1+2
The objectives of individual processes are defined in the associated procedures

and documented under the heading of PURPOSE, and targets in the approved
budget.
PROC. 7.2.3
PROC 5.6
PROC 5.5.4
PROC 5.1

TITLE:
SUBTITLE:
QUALITY PLANNING - DOCUMENTATION
Document No.:
PROC 5.4.2 (a) (i)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
PURPOSE
This procedure is intended to define how and by whom the Quality Plans of
CIMENTO NACIONAL LDA will be documented.
SCOPE
The scope of the Quality System covers all the elements of the Internal
Standard, and is applicable where the requirements of specific contracts are
not currently defined in the existing documentation.
RESPONSIBILITY
The Management Representative is responsible for:1.
The initiation of special Work Instructions in conjunction with the

relevant divisions or departments of the organisation that will cover
specific requirements defined in such a contract.
2.
Ensuring that those special works instructions are implemented,

maintained, controlled and understood by all the staff involved with
it.
PROCEDURE
The suitability documented and controlled format of the quality plan will
include:a)
b)
c)
d)
e)
f)
g)
h)
Purpose
Scope
Procedure
References
Identification of contracts involved
Details of concessions, amendment to contracts or details of
negotiations with the client organisation
Specific special Work Instructions
How documents will be flagged
Furthermore, where applicable, all standard business forms, tags, identification

stickers, works orders etc., will be flagged with a reference number from the
Quality Plan.
Page 8 of 105

TITLE:
SUBTITLE:
QUALITY PLANNING PROCESSES
Document No.:
PROC 5.4.2 (a) (ii)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 9 of 105
PURPOSE
The purpose of this procedure is to detail how the various functions in the
organisation interrelate logistically.
SCOPE
The scope of this procedure covers all the elements of the International
Standard.
RESPONSIBILITY
The Management of CIMENTO NACIONAL LDA are responsible for the logistical
planning.
PROCEDURE
The logistical system is defined in:1.
2.
Global Logistics
Production Logistics
W.I 5.4.2 (a)

W.I 5.4.2 (b)

TITLE:
SUBTITLE:
QUALITY PLANNING RESOURCES
Document No.:
PROC 5.4.2 (b)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 10 of 105
PURPOSE
The purpose of this procedure is to define how and who will plan resources.
SCOPE
This procedure covers the entire organisation and the Quality System.
RESPONSIBILITY
It is the responsibility of the COO to do resource planning.
PROCEDURE
The mechanism is described in the procedure manual.
PROC 6.1 to 6.4

TITLE:
SUBTITLE:
QUALITY PLANNING CONTINUAL IMPROVEMENT
Document No.:
PROC 5.4.2 (c)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 11 of 105
PURPOSE
The purpose of the procedure is to define how and who achieves planning for
continual improvement.
SCOPE
The scope of this procedure covers the entire Quality Management System.
RESPONSIBILITY
It is the responsibility of the COO to plan for improvement.
PROCEDURE
This is achieved by ensuring that a system of checks and balances are in
place that can measure performance as a basis for improvement, such as:
a)
b)
c)
d)
Management Reviews
Customer Satisfaction Reviews
Design and / or Development
Measurement, Analysis and
PROC 5.6
PROC 5.2
PROC 7.3
PROC 8.0

TITLE:
SUBTITLE:
QUALITY PLANNING GLOBAL LOGISTICS PROCESS
Document No.:
W.I. 5.4.2 (a)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 12 of 105
Customer
Requirements
3- Monthly
Forecasts
Monthly
Written
Daily
Verbal
Order
Contract Review
No
Production
Planning
Stock / Inventory
Control
Update
Production Plan
Delivery Contract
Effect Delivery
Customer
Satisfaction
Review
Yes

TITLE:
SUBTITLE:
QUALITY PLANNING PRODUCT FLOW AND CONTROL

POINTS PROCESS
Document No.:
W.I. 5.4.2 (b)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Marketing department
Man. Rev. Committee
Production Supervisor
ENG. Manager
Lab Manager
Shift supervisor
Prod. Supervisor
COO & Fin. Manager
Prod. Supervisor
Laboratory, Marketing,
Production Supervisor,
COO
Gen. Managers
Laboratory
PURCHASING
RECEIVING
INSPECTION
CUSTOMER
REQUIREMENTS
PROC 7.2
INSPECTION
MEASURING
& TEST EQUIP
PROC 7.6
PROC 7.4
PROC 7.4.3
STOCK CONTROL
PROC 7.5.5
PRODUCTION PLANNING
MAINTENANCE
PROC 6.3
PROC 5.6
PROCEDURE
PROC 4.2.1
PRODUCTION
PROC 7.5
MANAGEMENT REVIEW
COO & Marketing

Manager
Production Supervisor
PROC 8.2.2
Production supervisor
Financial Manager
PROCESS
INTERNAL AUDIT
RESPONSIBILITY
PROC 5.5
COO
Financial Manager
Page 13 of 105
PROC 7.2
PROC 7.5.5
PROC 7.1
PROC 6.3
PROC 7.5
PROC 7.6
IN PROCESS INSPECTION &

TESTING
PROC 8.2.3
HUMAN RESOURCES
& TRAINING
PROC 6.2.2
NON-CONFORMANCES &
CORRECTIVE ACTION
PROC 8.3/5
FINAL INSPECTION
& TEST
PROC 8.2.4
DELIVERY &
CUSTOMER FEEDBACK
PROC 7.2.3
PROC 8.2.1
Load despatchers
Financial Manager
DOCUMENT, DATA &
RECORD CONTROL
PROC 4.2
PROC 8.4

TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY
Document No.:
PROC 5.5.1 (a)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 14 of 105
PURPOSE
The purpose of this procedure is to define the Authority, Responsibility and
Interrelationship of personnel who manage, perform and verify work affecting
quality and to demonstrate their interface with the Quality System.
SCOPE
The scope of this procedure covers the entire organisational structure of the
company.
RESPONSIBILITY
The COO or his delegated representative with executive responsibility is
responsible for the organisational structure.
PROCEDURE
The global organogram defines line and staff functions of the overall
structure.
W.I. 5.5.1 (v)
For detailed information regarding authority and responsibility reference is

made containing the detailed job description of all staff.
W.I. 5.5.1 (c-t)
Further to the above, a matrix of Department and Divisions vs. elements of

the standard as well as the functionaries involved is reflected.
W.I. 5.5.1 (W)

TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY JOB

DESCRIPTIONS
Document No.:
PROC 5.5.1 (b)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
PURPOSE
The purpose of this procedure is to ensure that job descriptions for all positions in
the Company are formalised and available.
SCOPE
The scope of this procedure is to define the extent of the job description, which
inter alia defines the responsibility, authority, and inter-relationships of personnel.
RESPONSIBILITY
The COO or his delegated representatives are responsible for ensuring that
updated job descriptions have been written for all positions under their control.
PROCEDURE
-
Job descriptions have been written for

all positions in the organisation and are housed in the personnel files in the
administration office. Access to the job descriptions is afforded all,
Supervisors, Managers and Directors for the staff under their control and
has been co-authorised by them.
IDs have been issued to all personnel

for the positions they fulfil other than contract workers, which are duly
appointed sub-contractors / suppliers. (Refer contract details for further
information)
Job descriptions define the following:
The position
The functions and tasks related to
the position
-
The responsibilities
The authorities
The interrelatedness of personnel
i.e. who does position report to and who report to this position
The minimum qualifications and/or
experience required for the position.
Training.
Page 15 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (c) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 16 of 105
POSITION TECHNICAL DIRECTOR

SCOPE:
Overall responsibility for the Factory.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
The Company operates in accordance with existing laws and regulations.

Implement the decisions taken by the Board of Directors.
The establishment and implementation of the quality system and
continuous improvement and to facilitate the development of each level of
improvement.
Create strategies to achieve quality objectives, leading to evaluation.
To create the organization that achieves the quality system and provides
the functionality needed.
Ensure the preparation of and approve the terms of reference of the staff
working in the company in Job Descriptions.
Preside over the Management Review Meeting and the resolutions
ensuring their implementation.
To implement the internal quality audits as specified.
Manage and control the entire production process.
Lead the Companys growth and development, in accordance with the
current understanding and planning techniques.
Make workers aware of customer requirements and customer-focus.
To provide the highest level of internal communication.
Products in accordance with EN 196 and 197 Standards.
AUTHORITY:
INTER-RELATIONSHIP:
The Technical Director Reports to the COO.
TRAINING & EXPERIENCE:
PROC 5.1 (a)
PROC 5.1.5
PROC 5.6
PROC 8.2.2
PROC 7.5
PROC 5.5.3

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (d)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 17 of 105
POSITION PLANT MANAGER

SCOPE:
Managing the Cement Factory in Beluluane Maputo.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
The Company operates in accordance with existing laws and regulations.

Ensure implementation of the decisions taken by the Board of Directors.
The establishment and implementation of the quality system and
continuous improvement and development of each level.
Create strategies to achieve quality objectives and evaluation.
To achieve the quality system and provide the functionality needed to
create the organization.
Ensure the preparation of and approve the job descriptions of the staff
working in the company.
Management of the Management Review Meeting and ensure their
implementation.
To manage the implementation of internal quality audits.
Manage and control the entire production process.
The Companys growth and development, in accordance with the current
understanding and planning techniques.
Ensure staff work to the fulfilment of customer requirements and customerfocused awareness.
To provide the highest level of internal communication.
Production, EN 197 Standards.
AUTHORITY:
INTER-RELATIONSHIP:
The Plant Manager reports to the Technical Director.
TRAINING AND EXPERIENCE:
PROC 5.1 (a)

PROC 5.5.2
PROC 5.4.1
PROC 5.5.1
PROC 5.6
PROC 8.2.2
PROC 7.5
PROC 8.2.1
PROC 5.5.3
PROC 7.2.2

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (e) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 18 of 105
POSITION QUALITY CONTROL CHIEF

SCOPE:
Physical, Chemistry and Process Laboratory Management.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Is responsible for statistical consistency of the processes required by

certification to keep and inform all interested parties about the results in
the quality meetings leading to proactive preventative actions.
Physical Laboratory:
a.
Ensure that samples are taken on time as determined by the
Standard.
b.
The Physical Laboratory testing is carried out in accordance with the
instructions.
c.
Controlling the research testing as performed in the laboratory.
d.
Supervision and provide guidance to staff.
Doing chemistry tests in the laboratory, and evaluating the test results
ensuring coverage of all the requirements to ensure that the tests are not
repeated unnecessarily.
Laboratory Chief to keep track of the tests and to direct and supervise by
examining the results and to repeat the tests if necessary.
Ensure the environmental conditions are controlled.
Ensure the smooth operation of all equipment in the laboratory including
maintenance and repairs.
Keep Standards up to date and current to assure correct application.
Manage the Laboratory equipment calibration program to keep track of
records for the calibration of these devices and ensuring maintenance is
done.
Based on the outcomes of the performance evaluation of suppliers ensure
the uninterrupted supply of consumables using purchasing.
TO BE CONTINUED ON NEXT PAGE
EN197-1
EN196-7
EN 196-1/3
PROC 7.3
PROC 5.1
EN 196-2
W.I. 8.2.4
W.I. 706
PROC 4.2
PROC 7.6
PROC 7.4
TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (e) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 19 of 105
CONTINUED FROM PREVIOUS PAGE

AUTHORITY:
INTER-RELATIONSHIP:
The Chief of Quality reports to the Plant Manager.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (f) i
Effective Date:
Page 20 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION PLANT MANAGER

SCOPE:
To ensure smooth operation of the production plant and effective production
management, contributing to its overall efficiency and effectiveness.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Provide support to all manufacturing teams and manage efficient integration

of work flow.
Ensure compliance to all schedule for machines and facilities and assist in
installation of all equipments.
Maintain optimal level of customer services for both internal and external
customers.
Administer all financial functions of facility and prepare all required budgets
and forecast same as per required budget.
Negotiate between various labour relations and perform regular appraisals
for personnel and recommend changes in salary as per requirement.
Ensure optimal level company performance and administer employee
workforce and assist to design all continuous improvement activities and
maintain process control.
Provide support to all facility activities and prepare profit plans for plant.
Ensure compliance to all budgets and manage communication for all
management and supervise performance for same.
Ensure adherence to all timeframe and budget and assist to maintain all
buildings and equipments.
Assist operation team to implement all business goals through appropriate
lean manufacturing methodology.
Ensure achievement of all customer commitments as per production plans
and achieve all internal business metrics.
Maintain efficient quality of all products within required budget and prepare
schedule.
Complete any other reasonable tasks or requests as required, in order to
meet KPIs.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (f) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Page 21 of 105
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

AUTHORITY:
1.
2.
The incumbent is required to exercise judgements and discretion in

decision making and will be expected to generate innovative solutions and
proposals.
The incumbent is required to operate within the policies and procedures of
the Company.
INTER-RELATIONSHIP:
The Plant Manager reports to the Chief Operating Officer / Chief Executive Officer.
1.
2.
3.
4.
5.
6.
BSc Mechanical Engineering or equivalent qualification is required.

At least 10 years experience as a Plant Manager.
Experience in a high-pressure environment with high volume turnaround
and a focus on quality.
Excellent knowledge of work processing.
Extensive experience of the MS Office suite and Windows
Sound knowledge of administration principles, standards and processes.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (g) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 22 of 105
POSITION ASSISTANT PLANT MANAGER

SCOPE:
The milling and packaging of cement in the most efficient manner working within
the occupational Health and Safety framework without damage to the plant or
equipment. Affordable, competitive quality of cement in the amounts required to
meet customer demands.
RESPONSIBILITY:
1.
-
Controlling fixed and variable costs

In charge of product manufacturing engineers, production manager, and is
connected to the relevant departments.
In the preparation of the budget of the Directorate by establishing a
budgeted cost for both fixed and variable in an effort to reduce costs and to
support the determination of investment needs.
The responsibility for the control of units through monthly budget
monitoring and analysis.
Ensure that the necessary corrective measures are taken.
W.I. 8.3
2.
Personnel Management
Ensure the administration of personnel programs, depending on the PROC 6.2
position
ascertaining the training needs.
Help to solve the problems of planning.
Motivate staff and closely monitor the safety of all.
Ensure resources are optimally employed and is efficient and effective.
3.
-
Activities Management
By monitoring all the stages of production and sale of cement.
All the activities, operations, quality, cost and standard of conduct answers
the annual maintenance of units.
Making plans for them to communicate and ensure the
implementation of factory equipment damage control.
Given units to track daily production reports, production activity in the
PROC 5.5.3
preparation of reports.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (g) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

RESPONSIBILITY (Cont):
Page 23 of 105
4.
5.
6.
7.
-
8.
-
Management
Management of units to keep track of inventories of various spare parts and PROC 7.4
supplies to keep track of inventories.
The responsibility of raw materials, auxiliary materials, fuels usage,
inventory and replenishment programs and the program to follow and
ensure
their implementation is controlled.
To keep track of stock levels for the planning of all types of material.
PROC 6.2
Internal and External Communication
Subject to approval by the senior supervisors to attend meetings.
PROC 5.5.3
Senior Staff working and the other department heads in good
PROC 5.5.3
communication
with supervisors.
Quality and Health Occupational Safety Managmenet System
Ensure the fulfilment of the requirements of these systems is connected to
the department in this regard.
The responsibility of employees, according to the procedures and work
instructions to ensure proper operation.
Production Manager of cement mills and packaging units of production
processes.
Work Instructions and procedures to ensure the preparation and
identification of training needs of the staff.
Modernization planning and modification (Continual Improvement)
To closely follow the emerging technology, cost reduction, security building
and is responsible for renovation of the facility over time to produce the
necessary parts and replacement investment expenditure plan for the
project
planning and modernization projects carried out by units.
To contribute to the implementation.
W.I. 5.1 (a)
PROC 6.2.2
PROC 6.2
Quality Control
The Chief of Quality Control will determine the control according to the type W.I. 8.2.4
of feeding of raw materials.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (g) iii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

AUTHORITY:
INTER-RELATIONSHIP:
Page 24 of 105
The Assistant Plant Manager reports to the Plant Manager.


TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (h) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION CHIEF ENGINEER

SCOPE:
Contributing to overall efficiency and effectiveness.
RESPONSIBILITY:
1.
2.
3.
4.
Direct and supervise the activities of Mechanical Division to provide timely

and efficient maintenance of mechanical components of assigned plant
equipment and machinery.
Develop, review and recommend policies and procedures related to
Mechanical Division, such as methods of work assignments and usage of
spare parts, materials and equipment, to ensure the proper and effective
functioning of the Division.
Coordinate with other Departments for material requirements and
performance of maintenance jobs.
Direct, coordinate and supervise the activities of personnel assigned to
Page 25 of 105
5.
6.
7.
8.
9.
Mechanical Division.
Perform supervisory functions and exercise authority at the Division Head
level as established by Management.
Ensure proper administration of approved policies and procedures and
ensuring their adherence within the Division.
Ensure the formulation of, reviews and recommends to the Plant Manager,
Engineering Department, implementation of maintenance plans and
methods covering preventive maintenance of mechanical components of
assigned equipment and machinery. Includes ensuring the efficient repair,
inspection and utilization of manpower and materials, cost and budget
controls, etc.
Receive and review comprehensive and periodic reports on the
performance of the assigned Sections, identifies problem areas and directs
Section Engineers on means and methods of improving their respective
Sections productivity and efficiency. Submits to Manager, Engineering
Department, periodic reports outlining the Divisions performance and
plans.
Design and establish systems for the Division to prepare exception reports
for personnel and for equipment and machinery assigned for maintenance
so that nonstandard performance and failures are identified and corrective
actions and measures are taken whenever necessary.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (h) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

RESPONSIBILITY (Cont.)
10.
11.
12.
Direct the development of, reviews and recommends implementation of

feasible proposals based on mechanical engineering studies associated
with planning, installing and maintaining of new or modified existing cement
plant machinery and equipment for improving efficiency and reducing costs.
Occasional contact with machinery suppliers and maintenance contractors.
meet KPis.
AUTHORITY:
1.
2.

proposals.
The incumbent is required to operate within the policies and procedures fo
Page 26 of 105
the Company.
INTER-RELATIONSHIP:
The Chief Engineer reports to the Plant Manager.
1.
2.
3.
4.
5.
6.
Have a Degree in Mechanical Engineering or equivalent qualification is

required.
At least 10 years experience as a Mechanical Engineer.
Experience in a high-pressure environment with high volume turnabout and
a focus on quality.
Excellent knowledge of word processing.
Extensive experience of the MS Office suite and Windows.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (i)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION ELECTRICAL MAINTENANCE TECHNICIAN

SCOPE:
Electrical maintenance.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
Electrical maintenance technician fulfil the duties required by the

Supervisor.
Ensure maintenance staff wears the appropriate protective clothing during
breakdowns.
Planned maintenance work orders issued by the relevant unit managers
ensure implementation.
Electrical malfunctions that affect the continuity of the process in the factory
must be reported. Staff to intervene immediately.
LV and MV power factor correction and maintenance of control panels
will be done to prevent recurrence. The capacitive energy, active energy
and coverage ratio is verified.
Plant wide MCC rooms, transformer rooms, a gas analyser rooms, indoor
switchgear building, generator room Facility, and makes the necessary
Page 27 of 105
7.
8.
9.
checks PLC units, allows the elimination of the defects seen.

Factory telephone system malfunctions and maintenance work required for
problem-free operation provides for.
Do training of electrical maintenance personnel.
Ensure minimum and maximum levels of stocks.
AUTHORITY:
INTER-RELATIONSHIP:

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (j)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 0
Page 28 of 105
POSITION MECHANICAL MAINTANANCE TECHNICIAN (LEADER)

SCOPE:
Machine and Plant maintenance throughout the Factory.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Mechanical Maintenance Manager will issue a daily wok orders.

Supervises the work of the teams.
Let daily ballot layouts.
Daily scheduled jobs will be issues to resolve failures.
A Supervisor may file a request for the supply of materials needed.
As a group owned maintenance team continuously maintaining the
availability of the plant.
Teams were team-arrangement makes the equipment.
Health and safety of employees working under conditions described in a
safety study. Checking and ensuring the elimination of the deficiencies.
Controlling designated Outsource Contractors.
AUTHORITY:
W.I. 4.1
INTER-RELATIONSHIP:
The Mechanical Maintenance Technician reports to the Plant Manager.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (k)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION LABORATORY ASSISTANTS

SCOPE:
Sampling, Preparation and Testing of Cement and Raw Materials.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
The Laboratory Assistants are responsible for sampling cement in

accordance with EN 196-7 and at the frequency defined.
Preparing the Samples as defined in the Test Method.
Testing Samples in accordance with Test Method.
Complete Control Charts.
Verify Equipment
Cleaning of Equipment and Work Sheets.
AUTHORITY:
Report Non-Conforming situations to direct Supervisor.
INTER-RELATIONSHIP:
Report to the Quality Control Chief.
Page 29 of 105
Analytical Chemist with 3 years relevant experience.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (l) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION LABORATORY TECHNICIANS

SCOPE:
To ensure effective analysis on produces and confirm quality and progress,
contributing to the overall efficiency and effectiveness of the Company.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Adhere to plant operational procedures for production goal achievement

and handle work safely.
Conduct laboratory tests on product quality.
Test and clean laboratory apparatus daily.
Ensure that quality is maintained according to production necessities.
Maintain laboratory equipment and develop solutions following current
SOP.
Maintain list of supplies Report shortages of supplies to (Laboratory)
Manager.
Conduct physical and chemical analysis and tests as needed.
Compile, analyse and interpret lab test results.
Present and record all data in specific tables.
Support laboratory research project along with technical service delivery.
Conduct raw material evaluation as per existing specifications and SOPs.
Test end product as per existing specifications as well as SOPs.
Implement analytical testing in association with Research and Development
Plant Test requests.
Comply with best laboratory practices, standard operating methods and job
safety evaluation in all job aspects.
Ensure to conform to all safety procedures and use apt PPE.
Page 30 of 105
16.
17.
Maintain clear and accurate operations documents/procedures for

reference purposes.
meet KPIs.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (l) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

AUTHORITY:
1.
2.
3.
Ensure effective communication between laboratory and Production

Departments.
Incumbent is required to exercise judgements and discretion in decision
making and will be expected to generate innovative solutions and
proposals.
the Company.
INTER-RELATIONSHIP:
The Laboratory Technician reports to the Laboratory Manager / Plant Manager.
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that he/she has gained the
necessary competencies through experience, an Associates or Bachelors
Degree with College level chemistry courses preferred.
At least 2 - 5 years experience working in a manufacturing environment.
Previous Industrial laboratory experience preferred.
Basic knowledge of Health and Safety.
Basic communication skills.
Familiar with basic laboratory instrumentation and techniques.
Page 31 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (m) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION CONTROL ROOM OPERATOR (CEMENT)

SCOPE:
Follow up on the production of cement mills and packaging units. To comply with
environmental and OHS regulations.
RESPONSIBILITY:
1.
2.
to
-
3.
-
Change over protocol is followed:

Record information on the values of units and auxiliary units operating
according to instructions.
Monitor the Process control parameters according to the specified quality
objectives for mills.
Record every hour of the monitoring parameters specified in the mill
monitoring schedule and record the mill downtime.
Each shift takes stock of the cement silo and shift register book is
completed to record the total production of the mills.
System Protect:
Read displays and log failures on the control units on the top of the report
the supervisor.
Mill foreman and shift workers are in regular contact with the chief.
Taking care of the parts of the drive units and auxiliary engines and other
measures to cut energy.
Ensure the process is under the control following the instructions relative to
it.
Transmit the problems to their superiors.
Monitor the operating conditions of e.g. all engines and auxiliary units mills
temperature, sound, other issues, such as vibration, oil leaks and adverse
conditions rectified.
Standards:
Ensure that the operating instructions for OHS are followed.
Page 32 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (m) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

4.
-
Implementation and directive:

Ensure CCR operators (cement and packing) follows the instructions from
their superiors and give feedback.
5.
-
Quality control:
To implement special procedures when product non-conformity is noticed
such as stopping of shipments for product recall.
AUTHORITY:
INTER-RELATIONSHIP:
The Control Room Operator (Cement) reports to the Assistant Plant Manager.
Page 33 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (n) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 34 of 105
POSITION PACKAGING AND DELIVERY OPERATORS (OUTSOURCING)

SCOPE:
Packaging Unit and auxiliary units of the system equipment, the system works by
visiting every day of the system in place to follow up and to report to his chief
administrator deems failures. System to ensure continuous operation.
RESPONSIBILITY:
1.
2.
-
First to follow:
The contractor checks the work of loading, stacking and packaging.
Packaging unit works with the contractors and organizes their work and
regular work supervision to ensure consistent output.
Cement, paperbags are purchased from the outside is under control of the
Chief of Quality.
Pallets are strapped to ensure control.
The quality of cement determines in which bags it will be packed.
The type of cement sales to customers determines the production of the
type of cement required.
Paper bag consumption is monitored and logged.
The bas masses are checked and recorded.
The amount of time required for loading is monitored and controlled.
Working productively.
System:
Adjusting the scales if necessary as soon as possible.
Works in accordance with the occupational health and safety measures that
are required.
The use of protective equipment
Ensure good housekeeping.
Completing the Shift Report and sign the book.
3.
-
System:
Occupational Health and Safety operating instructions are applied.
Use of PPE / facilities available in line with factory requirements.
PROC 7.4
W.I. 8.1 (e)
TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (n) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 35 of 105

AUTHORITY:
To exercise all decisions required to fulfil their obligations.
INTER-RELATIONSHIP:
The Packaging and Delivery Operations is an Outsourced Service Provider.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (o)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Page 36 of 105
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 0
POSITION MECHANIC
SCOPE:
Machine and Plant Maintenance.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
Day Shift Manager ensures that the plant is set up to do the work.
Bearings shift checks every 2 hours verifying gear and ring surfaces.
Makes gear checks as well as the levels of grease. The temperature control
the settings, and shift registers used to record.
Head of Shift manages overtime.
Supervisor is informed of faults.
Book shifts according to failures and maintenance records.
A Supervisor may file a request for the supply of materials needed.
Health and safety of employees working under the conditions described in a
safety study is ensured to eliminate deficiencies.
AUTHORITY:
INTER-RELATIONSHIP:
The Mechanic reports to the Mechanical Maintenance Technician.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (p)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 37 of 105
POSITION MECHANICS ASSISTANT

SCOPE:
To assist Mechanical Technician with Plant Maintenance and Repairs.
RESPONSIBILITY:
1.
2.
3.
Assist the Mechanical Technician with maintenance and repairs.

Work night shift if necessary.
Keep Breakdown and Maintenance Records.
AUTHORITY:
Report Non-Conforming situation to direct Supervisor.
INTER-RELATIONSHIP:
Reports to the Mechanical Technician.
1 Years relative experience.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (q) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION GENERAL FACTORY ASSISTANT / CLEANER

SCOPE:
To provide operational support to the Factory / Warehouse, contributing to its
overall efficiency and effectiveness.
RESPONSIBILITY:
Page 38 of 105
1.
2.
3.
4.
5.
6.
7.
Adhere to plant operational procedures for production goal achievement

and handle work safely.
Separate clinker and cement.
Ensure that raw material does not cause blockage on belt.
Remove blockage from filters.
Assist with repairs.
Cleaning of factory area.
meet KPIs.
AUTHORITY:
1.
2.
The Incumbent is required to exercise judgements and discretions in

proposals.
The Incumbent is required to operate within the policies and procedures of
the Company.
INTER-RELATIONSHIP:
The General Factory Assistant / Cleaner reports to the Operations Manager.
1.
necessary competencies through experience, a basic competency
certificate is required.
2.
At least 2 years experience working.
3.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (q) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

TRAINING & EXPERIENCE (Cont.):
4.
5.
6.
Basic knowledge of Health and Safety.

Basic knowledge on general labour.
Basic communication skills.
Page 39 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (r) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION CHIEF FINANCIAL OFFICER

SCOPE:
Develop financial well-being of the company by providing financial projections and
accounting services; preparing growth plans directing staff.
RESPONSIBILITY:
1.
2.
3.
Develop finance organizational strategies by contributing financial and

accounting information, analysis, and recommendations to strategic
thinking and direction; establishing functional objectives in line with
organizational objectives.
Coordinate with the accounting staff in maintaining all financial records
including general ledger.
Prepare full proof accounting system to check and prevent leakage of
Page 40 of 105
4.
5.
6.
7.
8.
9.
10.
11.
12.
revenue.
Prepare financial statements on a periodic basis.
Interact with department heads to know their budgetary requirements.
Prepare annual budget and integrate all departments budgetary needs.
Analyse financial reports and identify key elements that support business
growth.
Plan, develop and implement internal audit system to check financial
irregularities.
Coordinate and support accounts receivable staff in preparing and verifying
the correctness of customer balances.
Ensure adherence to federal, state, corporate financial laws and
regulations.
Achieve finance human resources strategies by determining
accountabilities; communicating and enforcing values, policies and
procedures; implementing recruitment, selection, orientation, training,
coaching, counselling, disciplinary and communication programmes;
planning, monitoring, appraising and reviewing job contributions; planning
and reviewing compensation strategies.
Establish finance operational strategies by evaluating trends; establishing
critical measurements; determining production, productivity, quality and
customer-service strategies; designing systems; accumulating resources;
resolving problems and implementing change.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (r) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

13.
14.
15.
16.
17.
18.
Develop organization prospects by studying economic trends and revenue

opportunities; projecting acquisition and expansion prospects; analysing
organisation operations; identifying opportunities for improvement, cost
reduction; system enhancement; accumulating capital to fund expansion.
Develop financial strategies by forecasting capital, facilities, and staff
requirements; identifying monetary resources; develop action plans.
Monitors financial performance by measuring and analysing results;
initiating corrective actions; minimizing the impact of variances.
Maximizes return on invested funds by identifying investment opportunities;
maintaining relationships with the investment community.
Report financial status by developing forecasts; reporting results; analysing
variances; developing improvements.
Update job knowledge by remaining aware of new regulations; participating
Page 40 of 105
19.
in educational opportunities; reading professional publications; maintaining

personal networks, participating in professional organizations.
meet KPIs.
AUTHORITY:
1.
2.

proposals.
The incumbent is required to operate within the policies and procedures in
the Company.
INTER-RELATIONSHIP:
The Chief Financial Officer reports to the Chief Operating Officer / Chief Executive
Officer.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (r) iii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

1.
2.
3.
4.
5.
6.
7.
Masters Degree in Accounting, Finance or Business.

At least 8, preferably 10, years experience in a senior role.
Professional registration.
a focus on quality.
Up to date knowledge of current financial and accounting computer
applications.
Page 42 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (s) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION FINANCE MANAGER

SCOPE:
To provide financial administrative support to the Finance Department,
contributing to its overall efficiency and effectiveness.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Oversee the overall corporate budgeting preparation, management and

monitoring processes.
Perform financial analysis, reporting and management activities.
Ensure that the financial reports are prepared and delivered on time.
Review financial data for accuracy, correctness and completeness.
Hire and train new employees on financial operations.
Monitor and manage all expense within the allocated budget.
Establish key financial strategies to enhance business profitability.
Ensure financial team follows company policies and regulations.
Develop standard accounting procedures to improve financial operations
efficiency.
Page 43 of 105
10.
11.
12.
13.
14.
15.
16.
17.
18.
Participate in performance evaluation of finance staff and conduct

counselling sessions to identify skill development needs.
Review annual budgets and recommend any changes if needed.
Assist in account payable and receivable activities.
Perform account reconciliation activities.
Generate financial reports related to budgets, account payables, account
receivables, expenses, etc.
Ensure accurate calculation and distribution of salaries and other benefits
to employees.
Establish accurate forecasts regarding expenses and revenues and
manage regular reporting requirements.
Monitor competitor activity and stay updated about latest industry trends.
Complete any other reasonable tasks or requests, in order to meet KPI;s.
AUTHORITY:
1.

proposals.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (s) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

AUTHORITY (Cont):
2.

the Company.
INTER-RELATIONSHIP:
The Finance Manager reports directly to the Chief Financial Officer / Chief
Operating Officer.
1.
2.
3.
4.
Unless the applicant an demonstrate that he/she has gained the necessary
competencies through experience, a Financial Diploma / Degree in or
equivalent qualification is required.
At least 5 years experience as a Financial Manager.
a focus on quality.
Page 44 of 105
5.
6.

Sound knowledge of financial principles, standards and processes.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (t) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION CHIEF ACCOUNTANT

SCOPE:
To provide financial and administrative support to the Finance department,
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Perform financial analysis and reporting to management as needed.

Perform month-end accounting activities such as reconciliations and journal
entries.
Coordinate with finance team to complete assigned accounting tasks within
deadlines.
Evaluate computerized accounting systems and provide recommendations
to IT team for performance improvements.
Generate financial reports and statements to Managers for review.
Analyse financial discrepancies and recommend effective resolutions.
Monitor expenditures, analyse revenues and determine budget variances
and report the same to management.
Respond to accounting inquiries from management in a timely fashion.
Provide guidance to other Accountants when needed.
Assist in budget preparation and expense management activities for
assigned accounts.
Assist in auditing activities by providing necessary information and
preparing requested documentations.
Monitor and record financial transactions according to company policies
and regulations.
Review and recommend changes to existing accounting procedures.
meet KPIs.
Page 45 of 105
AUTHORITY:
1.
2.
The incumbent is required to exercise judgments and discretion in decision

proposals.
the Company.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (t) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

INTER-RELATIONSHIP:
The Chief Accountant reports to the Finance Manager.
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that he/she has gained the necessary
competencies through experience, a Financial Diploma / Degree in
administration / secretarial studies or equivalent qualification is required.
At least 5 6 years experience as a Senior Accountant.
Experience in a high-pressure environment with high volume turnaround and
a focus on quality.
Page 46 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (u) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION SENIOR ACCOUNTANT (HEAD OFFICE)

SCOPE:
To provide Financial Accounting services to the Finance Department, contributing
to its overall efficiency and effectiveness. Perform all duties in accordance with
the principles stated and legally enforceable in the Cimento Nacional Lda.
RESPONSIBILITY:
1.
2.
Maintain strict confidentiality at all times.

Provide all documentation and information as well as the necessary
clarifications for implementation of Accounting Service to Cimento Nacional
Ld.
3.
Maintain accounting controls by preparing and recommending policies and
procedures.
4.
Guide accounting clerical staff by coordinating activities and assist when
needed.
5.
Organization of filing system, file as per vendor invoices, processes Import
Bulk Cash and Miscellaneous.
6.
Classification and daily data capture of the records of the company.
7.
Bank and suppliers reconciliation (raw and Service Press), customers,
sales, cost accounts, other creditors and others.
8.
Control payment terms in terms of suppliers.
9.
Communicate with suppliers to ensure that all invoices are paid.
10.
Processing of payments received through various banks used by the
company.
11.
Ensure payment of all taxes on time to avoid fines and penalties and
interest by the Government.
12.
Maintain financial security by following international controls.
13.
Maintain
suppliers confidence and protects operations by keeping
financial
information confidential
14.
Monthly VAT clearance.
15.
Preparation of VAT form to be submitted to the Finance Ministry.
16.
Preparation of IRP5 and IRPC forms to be submitted to the Finance
Ministry.
17.
Closing of monthly accounts.
Page 47 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (u) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

RESPONSIBILITY (Cont.):
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
Preparation and processing of maps of Fixed Assets.

Revision of wages after processed by Human Resources Department.
Compiling of monthly and cumulative balance sheet movements.
Analysis of the balance sheet.
Closing of accounts at the end of each year.
Contributes to team effort by accomplishing related results as needed.
Team leader to the financial team.
Ensuring effective accounting principles are followed.
Ensure that monthly financial reporting is undertaken as required.
Protect the image and reputation of Cimento Nacional Lda.
AUTHORITY:
1.
2.

proposals.
the Company.
INTER-RELATIONSHIP:
The Senior Accountant reports to the Financial Manager / Chief Financial Officer.
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that she has gained the necessary
competencies through experience, a Financial Diploma or Degree is
required.
At least 5 years experience as an Accountant.
Page 48 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (v) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION ACCOUNTANT (HEAD OFFICE)

SCOPE:
To provide an effective accounting function for Trading Nacional Lda. Ensure
compliance to legal requirements for financial departments.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Classification and daily release of records of the company (according to the

expenses and revenue).
Capturing of documentation on the accounting system.
Bank reconciliations, various suppliers (raw and Service Press),
Customers, Sales, cost accounts, creditors and others.
Control of Processes Import Control of amount paid to the clearance and
the total cost document receive.
Preparation of payments to Suppliers and any other payments due.
Monthly VAT- prepare VAT Modules.
Preparation of Modules of delivery IRPS and INSS.
Fixed Asset Management update register, recording information.
Manage and co-ordinate monthly Payroll (preparing, capturing)
Compiling of monthly and accumulative balance sheet movements.
Analysis of Balance Sheet.
Issuing of Invoices and posting.
Reconciliation of recorded invoices.
Preparation of daily banking.
Closing of books at year end.
Preparation of Trial Balance, Balance Sheets and Demonstration of Results
Map (Profit/Loss)
Ensuring effective filing and accounting practices.
AUTHORITY:
1.

proposals.
Page 49 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (v) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 50 of 105

AUTHORITY (Cont.):
2.

the company.
INTER-RELATIONSHIP:
The Accountant reports to the Senior Accountant.
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate the he has gained the necessary
competencies through experience, a Diploma or Degree in Financial
Accounting or equivalent qualification is required.
At least 5 years experience as an Accountant / Accountants Assistant.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (w) i
Effective Date:
Page 51 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION ACCOUNTANT
SCOPE:
To provide financial and administrative support to the Finance Department,
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Maintain and manage general ledger accounting functions.

Maintain and manage accounts payable and accounts receivable records.
Verify customer balances and rectify discrepancies in accounts receivable
books.
Verify bank deposits and bank payments and reconcile with bank records
and statements.
Write, maintain and manage records by day-to-day transactions.
Assist and support internal and external audits.
Coordinate with accounts receivable / sales team in collecting payments
from customers.
Verify vendor bills and advise or make vendor payments.
Assist senior accounting staff in preparing budgets, periodic financial
statements and records.
Manage office expenditure within the expenditure budget limits.
meet KPIs.
AUTHORITY:
1.
2.

proposals.
the Company.
INTER-RELATIONSHIP:
The Accountant reports to the Finance Manager / Chief Finance Officer.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (w) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Page 52 of 105
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

1.
2.
3.
4.
5.
6.
necessary competencies through experience, a Financial Diploma or
At least 3 4 years experience as an Accountant.
a focus on quality.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (x) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION ACCOUNTANTS ASSISTANT

SCOPE:
To provide financial administrative support to the Finance Department,
Page 53 of 105
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Manage financial advances for workers this includes completion and

checking of related documentation. Ensure that relative managers have
signed the documents.
Ensure effective record keeping.
Ensure the loans are deducted accordingly.
Update records.
Capturing of deposits and transfers made by client on a daily basis using
PHC.
Prepare payments to INSS (NISS) (including ensuring documents are
signed and cheque is issued).
Capturing of salary information onto system (including overtime hours,
absence information, an all other related information).
Prepare salary payment information.
Capturing of information pertaining to invoices.
Preparing cash sales statements.
Assist the Accountant with general tasks.
Ensuring effective filing and accounting practices.
AUTHORITY:
1.
2.

proposals.
the Company.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (x) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

INTER-RELATIONSHIP:
The Accountants Assistant reports to the Accountant.
1.
Page 54 of 105
2.
3.
4.
5.
6.
necessary competencies through experience, a Financial Qualification is

required.
At least 3 4 years experience as an Accountants Assistant.
a focus on quality.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (y) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION BOOKKEEPING OFFICER

SCOPE:
To provide
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
Assist the bookkeeper in maintaining all financial transactions of a business

unit.
Prepare and record day-to-day transactions of a business unit in books and
ledgers.
Process, prepare and record invoices and vendor bills.
Assist and support bookkeeper in preparing and maintaining accounts
receivable and accounts payable records.
Verify, ascertain and determine the correctness of financial data.
Prepare and maintain sales records with invoice and payment details.
Assist and support inventory controller in preparing and maintaining
inventory records.
Page 55 of 105
8.
9.
10.
11.
Track, record and maintain expenditure records with details.

Assist and support internal and external audit terms.
Integrate quality programmes in bookkeeper assistant activities.
Complete any other reasonable tasks or requests, in order to meet KPIs.
AUTHORITY:
1.
2.

proposals.
the Company.
INTER-RELATIONSHIP:
The Bookkeeping Officer reports to the Accountant / Finance Manager.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (y) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

1.
2.
3.
4.
5.
6.
necessary competencies through experience, a Financial Diploma or
At least 3 4 years experience as a Bookkeeping Officer.
a focus on quality.
Page 56 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (z) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION PAYROLL OFFICER

SCOPE:
To provide payroll and administrative support to the finance and human resources
departments, contributing to its overall efficiency and effectiveness.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Perform employee payroll accounting and processing based on company

policies.
Review payroll reports for correctness and completeness.
Oversee payroll transactions including calculations, deductions and
withholdings.
Make payroll entries and prepare and distribute payroll checks to
employees.
Maintain employee data including payroll, timesheet, attendance, benefits
and other information.
Respond to payroll inquiries and concerns form employees.
Perform salary verification when requested.
Coordinate with finance and HR teams for payroll processing when needed.
Process employee timesheets and leaves and other information required
for payroll processing.
Generate periodic payroll reports to management for review.
Page 57 of 105
meet KPIs.
AUTHORITY:
1.
2.

proposals.
the Company.
INTER-RELATIONSHIP:
The Payroll Officer report to the Finance Manager / Human Resources Manager

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (z) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

1.
2.
3.
4.
5.
6.
necessary competencies through experience, a Diploma in Administration /
Secretarial studies or equivalent qualification is required.
At least 3 - 4 years experience as an Office Administrator.
Experience in high-pressure environment with high volume turnaround and
a focus on quality.
Extensive experience in the MS Office suite and Windows.
Page 58 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (aa) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION RETAIL SALES MANAGER

SCOPE:
To ensure sales targets are achieved, provide support to the Sales Department,
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Increasing the companys client base and revenues.

Work with a sales team to generate leads for new business and customers
through continual sales promotions.
Responsible for making sure the sales team adheres to the company
mission and meets sales quotas.
Supervise the sales teams daily performance and follow up on
achievements and assisting with transactions.
Supervising the sales team to achieve operational targets by providing
business plans, and monitoring the performance of the sales team to
ensure the specific portfolios of business performances are met.
Coaching the members of the sales team to deliver a standard of customer
care consistently, while taking actions to make room for future growth.
Ensure that all business process standards are observed.
Oversee the activities of the sales team to ensure their activities abide by
the Companys policies and procedures.
Execute priorities by ensuring an open line of communication between the
sales team and back office (Administration, Finance) team.
Determines annual gross-profit plans by implementing marketing strategies
analysing trends and results.
Ensure accurate forecasting and demand planning for the growth of the
market.
Establishes sales objectives by forecasting and developing annual sales
volumes for regions and key accounts.
Implementing and managing the total sales and in-store marketing plans in
Mozambique.
Page 59 of 105
14.
15.
Managing all trade channels and key accounts relationships.

Contributes to team effort by accomplishing related results as needed.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (aa) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
Focus on professional approach to major / large contractors by securing

long term supply contracts.
Establishing network sales, finding new areas and creating new
distributors.
Matching between the sales forecast Vs Warehouse Stock and Factory
production.
Proper Shipments Plans Quantity Wise Vs Grades Wise.
Maximizing the sales volume.
Reviewing the final Sales & Shipments reports (Branches).
Improving the Bulk Sales market in Mozambique.
Opening new Branches meanwhile developing current branches by
implanting a proper sales and marketing plans.
Develop other trading activities such as Steel, Bitumen, Aggregate etc.
Reporting to management with the marketing updates, new comer,
competitor strategy, shipment plans, new plans and strategy in order to
improve our presents and increase market share.
meet KPIs.
AUTHORITY:
1.
2.
3.
Ensuring effective communication.

The incumbent is required to exercise judgements and discretions in
proposals.
the Company.
INTER-RELATIONSHIP:
The Retails Sales Manager reports to the Chief Operating Officer / Chief
Executive Officer.
Page 60 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (aa) iii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

7.
8.
9.
10.
11.
12.
Unless the applicant can demonstrate that he has gained the necessary
competencies through experience, a Diploma in Marketing or equivalent
qualification is required.
At least 5 years experience as a Sales Manager / Corporate Sales
Manager.
Experience in high-pressure environment with high volume turnaround and
a focus on quality.
Extensive experience in the MS Office suite and Windows.
Page 61 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (bb)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION ASSISTANT SALES MANAGER

SCOPE:
To provide administrative support to the Sales Department, contributing to its
overall efficiency and effectiveness.
RESPONSIBILITY:
1.
2.
3.
Collect and deposit payments from customers in the Cimento and Trading
Nacional Bank account.
Deliver Invoices to customers on daily, weekly and monthly basis.
Writing of daily Reports on collections and deposits.
AUTHORITY:
1.
2.

proposals.
the Company.
INTER-RELATIONSHIP:
The Assistant Sales Manager reports to the Sales Manager / Assistant Sales
Manager.
1.
2.
3.
4.
5.
6.
competencies through experience, a Certificate in Administration or
At least 2 years experience as a Sales Administrator / Assistant.
Page 62 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (cc) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION SALES REPRESENTATIVE

SCOPE:
To ensure sales targets are achieved and to provide administrative support to the
Sales Department, contributing to its overall efficiency and effectiveness.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Daily communication with customers in order to provide improved service.

Gather information regarding feedback from customers on our product
(price, quality, demand, etc.)
Assist clients with problem solving and advising on sales tactics.
Motivate client to buy more of our product.
Compile daily sales (orders) schedule.
Visit various areas in Maputo and Matola (Catembe, Mulotane, Namaacha,
Salamanga, Massaca, Txumene, etc.) in order to improve visibility and
availability or our cement.
Recruit vendors and distributors to represent Cimento Nacional and sell our
products.
Follow the competitors movements in order to anticipate their next steps to
ensure profitability and adherence to the needs of the clients.
Daily cold calls and scheduling of client appointments (new / major
construction companies).
Stay informed (daily) regarding the major projects in Mozambique (to know
which construction company is managing projects and pursue business
opportunity).
Prepare and send quotations (with advise / assistance from colleagues).
Responsible for collection and deposit of payments from clients.
Identify advantages and compares organizations products and services.
Plan and organize personal sales strategy by maximizing the Return on
Time Investment for the territory / segment.
Compile and present oral and written reports to management on
customer needs, problems, interests, competitive activities, and potential
for new products and services.
Page 63 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (cc) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

AUTHORITY :
1.
2.

proposals.
the Company.
INTER-RELATIONSHIP:
The Sales Representative reports to the Sales Manager / Assistant Sales
Managers.
1.
2.
3.
4.
5.
6.
competencies through experience, a Diploma in Sales and Marketing or
At least 3 4 years experience as a Sales Representative.
Page 64 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (d) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION SALES COORDINATOR

SCOPE:
To provide sales and administrative support to the Sales Department, contributing
to its overall efficiency and effectiveness.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Coordinate support to sales professionals in creating sales strategies.

Develop methodologies and logistics to market and sell products or
services.
Coordinate and assist customers in meeting their merchandise
requirements.
Support sales and marketing teams in achieving hundred percent
outcomes.
Coordinate sales efforts in reaching or exceeding sales targets and goals.
Coordinate marketing efforts to maximise business opportunities.
Develop future sales projections and coordinate efforts to achieve
outcomes.
Assist and support sales personnel in expanding customer base.
Coordinate administrative sales staff in maintaining customer database.
Ensure compliance of corporate policies and procedures.
meet KPIs.
AUTHORITY:
1.
2.

proposals.
the Company.
INTER-RELATIONSHIP:
The Sales Coordinator reports to the Sales Distribution / Retail Sales Manager.
Page 65 of 105
TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (dd) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 66 of 105

1.
2.
3.
4.
5.
6.
necessary competencies through experience, a Diploma / Certificate in
Sales Administration or equivalent qualification is required.
At least 2 3 years experience as a Sales Coordinator.
Sound knowledge of administration principles, standards and processes

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (ee) i
Effective Date:
Page 67 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION CORPORATE SALES MANAGER

SCOPE:
To ensure corporate sales targets are achieved, provide support to the Sales
Department, contributing to its overall efficiency and effectiveness.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Meet with corporate clients and scout for potential prospects regularly.
Develop a marketing plan that would benefit both the client and the
company.
Provide best service quality to customer.
Prepare and present information required to execute sales goals.
Ito interact everyday with Sales Consultant(s) for sales information required
for professional execution of all commitments.
Participate in all weekly sales meetings.
Inform COO of potential opportunities or concerns with customers and
special projects progress.
Provide actionable suggestions for responding to new threats plus
opportunities rising in marketplace.
Assist annual planning process for arising Corporate Initiatives and
Operating Framework.
Suggest strategic business development initiatives and priorities.
Define and evaluate imperative companys new business development
opportunities.
Ensure effective communication.
Comply with all company procedures and policies.
Ensure property compliance and execution of Operational Procedures
Guidelines.
AUTHORITY:
1.
2.

proposals.
the Company
TO CONTINUE ON NEXT PAGE

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (ee) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Page 68 of 105
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

INTER-RELATIONSHIP:
The Corporate Sales Manager reports to the Chief Operating Officer / Chief
Executive Officer.
1.
2.
3.
4.
5.
6.
competencies through experience, a Diploma in Marketing or equivalent
At least 5 years experience as a Sales Manager / Corporate Sales
Manager.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (ff) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 69 of 105
POSITION CORPORATE SALES ASSISTANT

SCOPE:
To provide sales and administrative support to the Corporate Sales Department,
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Reach new account targets on large corporate account prospects.

Discuss with Corporate Sales Manager to implement sales strategies for
geographical portfolios.
Engage in qualification process of new customer prospects.
Handle sales efforts for company services and product offerings.
Lead marketing activities to take company services to defined customer
segmentation.
Maintain assigned accounts entirety and travel to multiple locations.
Develop and execute sales plans supporting increased sales.
Oversee and assess customer sales activity and strategize on adjustments.
Corroborate with operational staff at multiple sites for meeting customer
needs.
Synthesize with inside sales efforts and offer data flow on accounts and
competitors.
Finish administrative functions on time.
Manage high level of expertise and product knowledge.
Develop and report competitive market analysis.
meet KPIs.
AUTHORITY:
1.
2.

proposals.
the Company.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (ff) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 70 of 105
INTER-RELATIONSHIP:
The Corporate Sales Assistant reports to the Corporate Sales Manager.
1.
2.
3.
4.
5.
6.
Unless the applicant can demonstrate that he/she gained the necessary
competencies through experience, a Diploma in sales and marketing
studies or equivalent qualification is required.
At least 2 3 years experience as a Sales Assistant.
Sound knowledge of sales administration principles, standards and
processes.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (gg) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION CUSTOMER RELATIONS OFFICER

SCOPE:
To provide customer service support to the Sales, Operations and Logistics
Departments, contributing to its overall efficiency and effectiveness.
Page 71 of 105
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Develop and execute strategies to meet company objectives and goals.

Provide analytical a result oriented services in line with company policies
and procedures.
Participate in all activities to minimize delinquency and loan losses.
Ensure timely collection and follow up actions on potentially delinquent
accounts.
Analyse customer trends to optimize sales and service administration
procedures.
Identify customer requirements and complaints to assist them effectively.
Optimize customer relationship through different strategies.
Provide excellent customer service to all ranges of customers.
Ensure prompt follow up actions on all customers enquires and issues.
Resolve customers problems proactively to ensure absolute customer
satisfaction.
Ensure 100% customer satisfaction at all times.
Ensure all related information is communicated to the correct department
and person.
AUTHORITY:
1.
2.

proposals.
the Company.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (gg) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

INTER-RELATIONSHIP:
The Customer Relations Officer reports to the Manager: Logistics, Transport, ExFactory Sales.
Page 72 of 105
1.
2.
3.
4.
5.
6.
necessary competencies through experience, a Diploma in administration /
customer service studies of equivalent qualification is required.
At least 3 4 years experience as a Customer Relations Officer.
Sound knowledge of administration principles, customer service, standard
and processes.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (hh) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION MANAGER LEGAL AFFAIRS

SCOPE:
To ensure that the companies has adhered to the constitution, laws and
regulations of the country. Ensuring legal compliance of the companies.
RESPONSIBILITY:
1.
2.
3.
Setting up the legal department.

Develop and implement business rules (company licensing, setting up
contracts and implementing it).
Union negotiating conduct, manage and report writing.
Page 73 of 105
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Assist in negotiating and drafting agreements with vendors, and others.

Stay up to date on current and pending legislation, rules and regulations
that affect Companies business operations.
Ensure that the companies adhere to the constitution and by-laws as well
as the laws and regulations of the country.
Ensure that companies legal matters are managed properly, efficiently and
that the relevant and respective stakeholders are shared and given proper
advice and guidance.
The incumbent will ensure that the CEO, COO and Management are
provided with updates and reports on a regular basis.
Assist in the risk management if any, based on the companies matter of
concern.
Drafting and vetting of various documents, undertakings and authority
letters, vendor contracts, etc.
Liaison with relevant Government offices and other authorities if necessary.
Visit Authorities for documentations, follow up and keeping the record of the
same.
Coordination and Briefing / discussion with external lawyers for legal cases
and to negotiate the fees structure of Advocates.
Coordinate and make arrangements required for Arbitration proceedings
and provide the required documents to appointed Advocate for proceeding
of Arbitration.
Attend meetings/conferences as and when required / directed by superiors.
meet KPIs.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (hh) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

AUTHORITY:
1.
2.
The Incumbent is required to exercise judgements and discretion in

proposals.
the Company.
INTER-RELATIONSHIP:
The Manager Legal Affairs reports to the Chief Operating Officer.
Page 74 of 105

1.
2.
3.
4.
5.
6.
7.
competencies through experience, a Diploma in Legal Studies or equivalent
At least 5 years experience as a Legal Advisor.
Sound knowledge of legislation and laws.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (ii)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION LEGAL AFFAIRS ASSISTANT

SCOPE:
Assistance to the Head of Legal Affairs ensuring that the companies have adhered
to the constitution, laws and regulations of the country and ensuring legal
compliance of the companies.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
Assist the Head of Legal Affairs making sure all companies, branches and
warehouses have all required legal documents (e.g. operating license,
nominal list, working hours schedule, workers insurance, contracts of
employment, etc.)
Assist the Head of Legal Affairs making sure all companies, branches and
warehouses comply with other legal requirements (e.g. environmental,
health and safety, registrations for social security, tax and labour, etc.)
Assist the Head of Legal Affairs making sure all expats employees have all
required documents to legally work in Mozambique and for the companies.
Assist the Head of Legal Affairs developing and implementing business
rules (company licensing, setting up contracts and implementing it).
Assist the Head of Legal Affairs with union negotiations.
Assist the Head of Legal Affairs drafting agreements with vendors and
others.
Page 75 of 105
7.
8.
9.
10.
11.
12.
Stay up to date on current and pending legislation, rules and regulations

that affect Companies business operations.
Assist the Head of Legal Affairs ensuring that the companies adhere to the
constitution and by-laws as well as the laws and regulations of the country.
Ensure that companies legal matters are managed properly, efficiently and
that the relevant and respective stakeholders are shared and given proper
advice and guidance (always under the supervision and instruction by the
Head of Legal Affairs).
The incumbent will ensure that the CEO, COO and Management are
provided with updates and reports on a regular basis.
Assist in the risk management if any, based on the companies matters of
concern.
AUTHORITY:
1.
INTER-RELATIONSHIP:

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (ii)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

13.
14.
15.
16.
Assist the Head of Legal Affairs drafting and vetting of various documents,
undertakings and authority letters, vendor contracts, etc.
Liaison with relevant Government officers and other authorities if
necessary.
Visit Authorities for documentations, follow up and keeping the record of the
same.
Attend the meetings / conferences as and when required / directed by
superiors.
AUTHORITY:
2.
Page 76 of 105
3.

proposals.
the Company.
INTER-RELATIONSHIP:
The Legal Affairs Assistant reports to the Head of Legal Affairs.
1.
2.
3.
4.
5.
6.
7.
competencies through experience, a Diploma in Legal Studies or equivalent
At least 5 years experience as a Legal Advisor.
Sound knowledge of legislation and laws.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (jj) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION LOGISTICS, TRANSPORT AND DISTRIBUTION MANAGER

SCOPE:
Page 776 of 105
To ensure effective, on time delivery of goods. Manage Fleet and logistics and
offer support to the Production department, contributing to its overall efficiency
and effectiveness.
RESPONSIBILITY:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
Evaluate and interpret thoroughly all freight charges sustained.

Develop and execute operational strategies to optimize customer service as
well as economic results.
Comply with local and governmental warehousing, material handling as well
as shipping requirements through studying current and new legislation.
Enforce adherence to requirements and recommend management on
necessary actions.
Perform safeguards warehouse operations along with contents to establish
and monitor security methods and protocols.
Inspect equipment, issue work orders for requisitions and for replacement.
Develop solutions to leverage Companys volumes and systems.
Collaborate to provide steadily high levels of customer care service in costeffective approach.
Identify and prioritize logistics needs and convey suggestions to upper
management for attaining efficient product distribution.
Provide data and suggest solutions on product tracking, rerouting costing,
route analysis and usage alternatives.
Contribute to team effort by achieving required results.
Develop and implement load planning and load building applications.
Troubleshoot and resolve large complex issues and procedures.
Perform periodical assessment of transportation operations to maximize
performance.
Ensure effective communication with customers, distributors and suppliers
at all times.
Ensure sales targets are achieved.
Complete related documentation and ensure administration is updated.
meet KPIs.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (jj) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

AUTHORITY:
Page 787 of 105
The Manager: Logistics, Transport, Distribution Manager reports to the Chief

Operating Officer.
INTER-RELATIONSHIP:
1.
2.

proposals.
the Company.

1.
2.
3.
4.
5.
6.
7.
Unless the applicant can demonstrate that he/she gained the necessary
competencies through experience, a Diploma in Logistics / Transportation
studies or equivalent qualification is required.
At least 3 4 years experience as a Logistics Manager.
Related legislation.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (kk) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION FLEET MANAGER

SCOPE:
To ensure effective management of the fleet and on time delivery of products,
RESPONSIBILITY:
Page 798 of 105
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Ensure fleet availability to meet all requests by scheduling, forecasting and

surveying current user trends.
Maintain knowledge and utilize all fleet information and user surveys to
forecast new requirements.
Arrange fleets and fleet operational staff to provide support and schedule
Special Event Planning.
Perform vehicle registration, insurance and all other required formalities
and documentation regarding induction of new vehicles in existing fleet.
Oversee routine and ad hoc maintenance, obtain tags for new vehicles and
renew old ones to ensure schedule fleet management.
Monitor and ensure fleet operation in compliance with local and
government rules and regulations.
Maintain and monitor data management system to organize fleets as per
various schedules and requests.
Streamline and monitor fuel purchase system with assistance of Fuel Cards
for all vehicles and drivers.
Develop and implement standard operational standards to maintain
vehicles by advocating best practices in industry.
Plan, process and execute vehicle purchase and vehicle replacement
through efficient settlement.
Plan and prepare annual budget, expenditures and analyse all financial
objectives.
Facilitate and implement corrective actions and capacity building to
manage entire fleet to achieve company objectives.
meet KPIs.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (kk) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1

AUTHORITY:
1.
2.

proposals.
the Company.
Page 8079 of 105
INTER-RELATIONSHIP:
The Fleet Manager reports to the Operations Manager.
1.
2.
3.
4.
5.
6.
competencies through experience, a Diploma in Fleet Management or
Business studies or equivalent qualification is required.
At least 5 years experience as a Fleet Manager.
a focus on quality.

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (ll)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION MANAGER HUMAN RESOURCES

SCOPE:
RESPONSIBILITY:
AUTHORITY:
INTER-RELATIONSHIP:
Page 810 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (mm)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION HUMAN RESOURCES ASSISTANT

SCOPE:
RESPONSIBILITY:
AUTHORITY:
INTER-RELATIONSHIP:
Page 821 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (nn)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION WORKERS / PACKERS??

SCOPE:
RESPONSIBILITY:
AUTHORITY:
INTER-RELATIONSHIP:
Page 832 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (oo)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION WAREHOUSE
SCOPE:
RESPONSIBILITY:
AUTHORITY:
INTER-RELATIONSHIP:
Page 843 of 105

TITLE:
SUBTITLE:

DESCRIPTIONS
Document No.:
W.I. 5.5.1 (pp)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
POSITION SUPERVISORS
SCOPE:
RESPONSIBILITY:
AUTHORITY:
INTER-RELATIONSHIP:
Page 854 of 105

TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY GLOBAL ORGANOGRAM
Document No.:
W.I. 5.5.1 (qq) i
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 865 of 105

TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY ORGANOGRAM
Document No.:
W.I. 5.5.1 (qq) ii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 876 of 105
ORGANOGRAM
Plant Manager
Quality Control Chief
Assistant Plant Manager
Electrical Maintenance
Technical
Mechanical Maintenance
Technical
Laboratory Assistant
Control Room Operator

(Cement)
Packaging and Delivery

Operators (Outsourced)
Mechanics Assistant

TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY FINANCE DEPARTMENT
Document No.:
W.I. 5.5.1 (qq) iii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
FINANCE
MANAGER
CHIEF
ACCOUNTANT
ACCOUNTANTS
BOOKKEEPING
OFFICERS
Page 887 of 105

TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY SALES & MARKETING DEPARTMENT
Document No.:
W.I. 5.5.1 (qq) iv
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
RETAIL SALES
MANAGER
ASSISTANT
SALES
MANAGER
SALES
REPRESENTATIVES
SALES
COORDINATOR
Page 898 of 105

TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY CORPORATE SALES
Document No.:
W.I. 5.5.1 (qq) v
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
CORPORATE SALES
MANAGER
ASSISTANT
Page 9089 of 105
TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY HUMAN RESOURCES & ADMINISTRATION
Document No.:
W.I. 5.5.1 (qq) vi
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
HUMAN RESOURCES
MANAGER
ASSISTANT
PAYROLL OFFICER
Page 910 of 105
TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY LOGISTICS, TRANSPORT & DISTRIBUTION
Document No.:
W.I. 5.5.1 (qq) vii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
LOGISTICS, TRANSPORT &

DISTRIBUTION MANAGER
SUPERVISORS
WORKERS
WAREHOUSE
CUSTOMER
RELATIONS
Page 921 of 105
TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY LEGAL AFFAIRS
Document No.:
W.I. 5.5.1 (qq) viii
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
LEGAL AFFAIRS
ASSISTANT
Page 932 of 105

TITLE:
SUBTITLE:
ADMINISTRATION - RESPONSIBILITY AND AUTHORITY

MATRIX OF ORGANISATION DIVISIONS VS ELEMENTS
Document No.:
W.I. 5.5.1 (rr)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 943 of 105
MATRIX OF ORGANISATION DIVISIONS VS ELEMENTS

Department
Division
5.1
5.2
5.3
5.4
5.5
5.6
6.1
6.2
6.3
6.4
7.1
7.2
7.3
7.4
7.5
7.6
8.1
8.2
8.3
8.4
8.5
Production
Administration &
Finance
Marketing
Quality
Manage
ment
Raw
Material
Process
1
Process
2
Delivery
Area
(a)
Area (b)
Orders
Sale
Finance
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Man
Rep
X
X
X
X
X
X
X
X
X
4. Plant Hire
See page 14
5. SHEQ (Safety, Health,

3. Administration
Environment
& Quality)
See
page
See page 13
15

TITLE:
SUBTITLE:
ADMINISTRATION MANAGEMENT REPRESENTATIVE
Document No.:
PROC 5.5.2
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 954 of 105
PURPOSE
The purpose of this procedure is to define the limits of authority and
responsibility of the Management Representative in order to comply with the
requirements of the standards.
SCOPE
The scope of this procedure covers the entire organisation where an interface
with the Quality System is applicable.
RESPONSIBILITY
To ensure that the Quality System meets the requirements of the standard.
PROCEDURE
Appointees:
The Group CEO or as delegated to any or all of the following:
His / their responsibilities and authority shall inter-alia, and notwithstanding any
other functions be to:1.
2.
3.
4.
Report on the Quality System to Management during the review as a basis

for improvement.
Liase with external parties concerning Quality.
Execute duties as defined in his job description.
Promote the awareness of customer requirements during the quarterly
staff meeting.
Any of the above is accorded direct access to the Director in matters pertaining
to Quality or the Quality System.
W.I. 5.5.1 (e)

TITLE:
SUBTITLE:
ADMINISTRATION INTERNAL COMMUNICATION
Document No.:
PROC 5.5.3
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 965 of 105
PURPOSE
The purpose of this procedure is to define how, and between whom internal
communication takes place.
SCOPE
The scope of this procedure covers the entire organisation.
RESPONSIBILITY
It is the responsibility of all staff to ensure that effective communication takes
place in the organisation.
PROCEDURE
This is achieved by:
a
b.
c.
d.
e.
f.
Defining the interrelationship of all personnel.

Cell communication between delivery trucks, management and plant.
By Branch meetings, not less than once a month.
By monthly quality meetings that are minuted.
Internal audits.
Management Review Meeting of the year.
PROC 5.5.2 (b)
PROC 8.2.2
PROC 5.6

TITLE:
SUBTITLE:
MANAGEMENT REVIEW
Document No.:
PROC 5.6 (a)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
PURPOSE
The purpose of this procedure is to ensure that regular Management reviews
are held to determine the effectiveness of the Quality System and that it fulfils
the requirements of the standard.
SCOPE
The scope of this procedure is to define at what intervals Management
Reviews will be held, who will be involved and what information will be
disseminated.
RESPONSIBILITY
RESPONSIBLE PERSONS
The Chief Operating Officer (COO)
The Technical Director
The Manager / Management Representative
The Quality Supervisor
The Consultant
The Sales and Marketing Manager
PROCEDURE
The Management Review will be held at least once a year and the Management
Representative will send notifications at least one week in advance.
By reviewing the documents and data contained in the information (See below)
objectively they will assure that:
o
o
o
o
o
o
The corrective and preventative actions were appropriate and are closed
out.
The system is adequately controlled.
Adequate resources are available and utilised.
The quality objectives will also be reviewed to ensure that they are
suitable and realistic.
the Quality Policy is suitable and effective.
that the quality system is properly implemented, maintained and
understood and concurs with the Quality Policy in order to conclude that the
quality system is suitable and effective.
CONTINUED ON NEXT PAGE
Page 976 of 105

TITLE:
SUBTITLE:
MANAGEMENT REVIEW
Document No.:
PROC 5.6 (a)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 987 of 105
CONTINUED FROM THE PREVIOUS PAGE

1
INFORMATION
Items from previous Reviews

Customer Complaints and Reviews
Non-Conformances
Corrective/Preventative Actions
Internal and External Quality Audits
Management Representatives Report
Statistical Analysis including Process Performance
Resources: Needs
- Capital
- Human including Training Needs
- Other
}
}
}
}
}
}
}
INPUTS AND
OUTPUTS
Recommendations for improvements.

The following information is optional/other:- Formula Books or formulations.
- List of Approved Suppliers
- Maintenance Schedule (Preventative)
}
}
}
INPUTS AND OUTPUTS
The Management Review will be conducted in accordance with the agenda and
will be documented in the Management Review Minutes.
The Management Review will cover all the facilities in the company at one time,
as it relates to the items defined on the Agenda.
W.I.5.5.6 (j)
W.I. 5.6

TITLE:
SUBTITLE:
MANAGEMENT REVIEW
Document No.:
PROC 5.6 (b)
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 998 of 105
PROCEDURE / WORK
INSTRUCTION
RESPONSIBLE
ACTION
Management
Representative
Planning
W.I. 8.2.2 (a)
Management
Representative
Notification, Agenda &

Previous Minutes
E-mail
W.I. 5.6
COO
All Participants
Preparation
Reports / Trend Analysis & Objectives
Statistics
W.I. 5.6 (b + c)
W.I. 8.1 (b) i v + (c)
W.I. 5.5.3 Summary
W.I. 8.4
COO
All Participants
Conduct Management
Review
PROC 5.6
Management
Representative
Record Minutes &

Conclusion
W.I. 5.6
PROC 4.2.4
Management
Representative
Action Items
W.I. 5.6
Management
Representative &
Quality Committee
Quality Meetings
Non Conformances or
Preventative Actions
W.I. 5.3.3
W.I. 8.3 (b) + (c)
W.I. 8.5.3
All
Process for Quality Meetings

and Corrective Actions
PROC 5.5.3
PROC 8.3 (b)
PROC 8.5.3

TITLE:
SUBTITLE:
MANAGEMENT REVIEW AGENDA FOR MANAGEMENT REVIEW
Document No.:
W.I. 5.6
Effective Date:
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
Page 10099 of 105
AGENDA FOR MANAGEMENT REVIEW

1
2
ATTENDANCE LIST
MINUTES OF PREVIOUS MANAGEMENT REVIEW
CURRENT REVIEW ITEMS
3.1
Management Representatives report covering the

following issues:
3.1.1
Customer Complaints and Reviews
3.1.2
Non-Conformances
3.1.3
Corrective and Preventative Actions
3.1.4
Internal Quality Audit reports
3.1.5
External Quality Audit reports
3.1.6
Statistical Analysis
3.1.7
Recommendation for improvements
3.1.8
Additional item of concern
3.1.9
EFFECTIVENESS PRODUCT
3.2.0
RESOURCES NEEDS
3.2.1
PLANNING FOR QUALITY
3.2.2
QUALITY POLICY AND OBJECTIVES
4.
OBJECTIVES
CONCLUSIONS
INPUTS
OUTPUTS
% Achieved
New Target

TITLE:
SUBTITLE:
Document No.:
Effective Date:
Page 1010 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
For Future Use

TITLE:
SUBTITLE:
Document No.:
Effective Date:
Page 101 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
For Future Use

TITLE:
SUBTITLE:
Document No.:
Effective Date:
Page 102 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
For Future Use

TITLE:
SUBTITLE:
Document No.:
Effective Date:
Page 103 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
For Future Use

TITLE:
SUBTITLE:
Document No.:
Effective Date:
Page 104 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
For Future Use

TITLE:
SUBTITLE:
Document No.:
Effective Date:
Page 105 of 105
Compiler:
FRANS BENEKE
Signature:
Copy No.
Approving Officer:
FARUK ER
Signature:
Rev (Amdt) No. 1
For Future Use

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CIMENTO NACIONAL LDA

Rev (Amdt) No. 1

W.I. 4.2.3 (i)

CIMENTO NACIONAL LDA

W.I. 4.2.3 (i)

Rev (Amdt) No. 1

CIMENTO NACIONAL LDA

POLICY FOR MANAGEMENT RESPONSIBILITY

Rev (Amdt) No. 1

CIMENTO NACIONAL LDA

Rev (Amdt) No. 1

That adequate resources are in place to operate the company

CIMENTO NACIONAL LDA

Rev (Amdt) No. 1

CIMENTO NACIONAL LDA

Rev (Amdt) No. 1

CIMENTO NACIONAL LDA

PLANNING QUALITY OBJECTIVES

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Meeting customer requirements; measured through customer

The objectives of individual processes are defined in the associated procedures

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QUALITY PLANNING - DOCUMENTATION

PROC 5.4.2 (a) (i)

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The initiation of special Work Instructions in conjunction with the

Ensuring that those special works instructions are implemented,

Furthermore, where applicable, all standard business forms, tags, identification

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QUALITY PLANNING PROCESSES

PROC 5.4.2 (a) (ii)

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W.I 5.4.2 (a)

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QUALITY PLANNING RESOURCES

PROC 5.4.2 (b)

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PROC 6.1 to 6.4

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QUALITY PLANNING CONTINUAL IMPROVEMENT

PROC 5.4.2 (c)

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QUALITY PLANNING GLOBAL LOGISTICS PROCESS

W.I. 5.4.2 (a)

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QUALITY PLANNING PRODUCT FLOW AND CONTROL

W.I. 5.4.2 (b)

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COO & Marketing

IN PROCESS INSPECTION &

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ADMINISTRATION - RESPONSIBILITY AND AUTHORITY

PROC 5.5.1 (a)

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W.I. 5.5.1 (v)

For detailed information regarding authority and responsibility reference is

W.I. 5.5.1 (c-t)

Further to the above, a matrix of Department and Divisions vs. elements of

W.I. 5.5.1 (W)

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ADMINISTRATION - RESPONSIBILITY AND AUTHORITY JOB