Professional Documents
Culture Documents
Process design
https://www.youtube.com/watch?v=ANXGJe6i3G8
Labour conditions
Life of product
Designing processes
Process
tasks
Process
flow
Diverse/
complex
Intermittent
High
Project
Variety
Jobbing
Batch
Mass
Continuous
Continuous
Low
Repeated/
divided
Low
Volume
High
Projects Processes
Jobbing Processes
Batch Processes
Continuous processes
Project
Jobbing
Batch
Mass
Continuous
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Process
tasks
Intermittent
Professional
service
Service shop
Variety
Diverse/
complex
Process
flow
High
Repeated/
divided
Continuous
Low
Mass service
Low
Volume
High
Professional service
Service shops
Mass service
Professional
Shop
Mass
Beginning or end of
process
Inspection (a check of
some sort)
Activity
Transport (a movement
of something)
Water
Marmalade
Bread
Coffee
Alarm
goes off
Put on
kettle
Put on
toaster
Shower
Look
in
mirror
Get
dressed
Leave
Eat
breakfast
Wait for
bus
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Description of activity
Report arrives
2
3
4
5
6
1
2
3
4
5
6
15
16
17
18
19
20
21
22
23
24
Log report
13
14
15
Confirm payment
Totals
5 5 2 2 1
Before
After
Reports filed
25 Payment voucher to keying
26
Confirm payment
Totals
7 8 5 5 1
Toast
buns
Add
dressings
Add meat
patties
Package
Deliver
Toaster Worker 2
Worker 1
Worker 3
Worker 4
Worker 5
1800
1800
Customers
Operations:
Cashier
360
450
600
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The Bottleneck
A bottleneck is the operation that limits the output or service rate
of the entire process.
input
output
Toast
buns
Add
dressings
Add meat
patties
Package
Deliver
Toaster Worker 2
Worker 1
Worker 3
Worker 4
Worker 5
1800
1800
Customers
360
450
600
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Toast
buns
Toast
buns
Add
dressings
Operations:
Two toasters
Cashier
Worker 1
Worker 2
Add meat
patties
Worker 3
Package
Deliver
Customers
Worker 4 Worker 5
720
(2 x 360)
450
600
1800
1800
The Bottleneck
To increase capacity rate of the entire process, focus on
increasing service or output rate of the bottleneck.
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Where we are
1. This Session we covered:
-Chapter 2
-Chapter 4
2. Next Session please read:
-Chapter 18
-Chapter 20 (pages 645-656)
-Assigned Groups Group Project Part 1
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