Professional Documents
Culture Documents
This EY report is based on an online survey of 421 C-suite level executives from companies in various sectors,
who provided a perspective on how the domestic business environment is perceived at the beginning of 2016.
In 2016 companies seem to measure their success by a combination of customer satisfaction, financial results, and market
share. Customer satisfaction goes up from 78% in 2014 and 72% in 2015 to 83% in 2016. Financial results have landed
on the plateau of 68% in 2016 after a 28% fall in 2015, from 96% in 2014. Compared with 2014 (63%) and 2015 (55%),
market share goes marginally up from 55% to 56%, while brand awareness is on the rise from 41% up to 51%.
According to the results of our survey, 41% of respondent companies foresee a significant growth of +10% to +30%
of turnover in 2016, while 32% expect a growth rate of +5% to +10% in 2016. The forecasts regarding the evolution
of the profit in 2016 are optimistic as well, since 28% of the respondents profit growth rates in the interval from +5%
to +10% and 32% expect the profit of their company to grow between +10% to over 30%.
5 main
findings
4
5
Page 2
20% of respondents expect no increase in the employees number in 2016. At the same time, 35% of companies
say they expect their staff to increase by +1% to +5% this year. Moreover, 36% of respondents expect the
number of their employees to grow between +5% and over 30%. These percentages lead us to believe that the
projected expansion of businesses in 2016 commensurate with the optimism of the economic growth.
25% of respondents say they have earmarked investment growth rates of +1% to +5% in 2016 compared to 17% in
H2 2015, followed by 45% who say will increase investments by +5% to +20% vs. 42% in H2 2015, and 11% who
foresees their investments going up between 20% and exceeding 30% in 2016, compared with 17% at in second
half of last year.
In 2016, most companies (44%) expect salaries to go up between +1% to +5%, followed by 31% of companies which
expect salaries to go up by +5% to +10% and 12% of companies which expect higher increases of +10% to more than
20%. Still 13% of companies expect no changes in the salary level in 2016.
See here the previous edition of the survey from February 2015.
2%
Extremely confident
13%
Very confident
48%
Confident
32%
Somehow confident
5%
0%
10%
20%
30%
40%
50%
60%
At the beginning of 2016, 63% of the respondent companies show confidence in the current economic direction of the country,
with 13% of them being very confident and 2% being extremely confident. This majority of responses illustrates the
background of positive business outlook for the current year.
Page 4
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Please indicate the main three elements that you think will
define success in your industry? (only three answers)
Question 2 A 3-year perspective
2014
2015
2016
120%
96%
100%
78%
80%
83%
72%
68% 68%
60%
63%
55% 56%
51%
39% 41%
40%
26%
15%
7%
20%
13%
7% 7%
6% 4%
9%
4% 1%
0%
Customer
satisfaction
Financial
results
Market share
Brand
awareness
Number of
years on the
market
Number of
employees
Going public
(IPO)
Other
In 2016 companies seem to measure their success by a combination of customer satisfaction, financial results, and market share.
Customer satisfaction goes up from 78% in 2014 and 72% in 2015 to 83% in 2016. Financial results have landed on the plateau of
68% in 2016 after a 28% fall in 2015, from 96% in 2014. Compared with 2014 (63%) and 2015 (55%), market share goes marginally
up from 55% to 56%, while brand awareness is on the rise from 41% up to 51%.
Page 5
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Exceeding 30%
12%
+20% to +30%
23%
+10% to +20%
32%
+5% to +10%
20%
+1% to +5%
2%
0%
3%
-1% to -5%
2%
-5% to -10%
-10% to -20%
-20% to -30%
Exceeding -30%
0%
5%
10%
15%
20%
25%
30%
35%
The outlook for turnover growth is somehow in line with the positive economic growth for 2016. According to the results of our
survey, 41% of respondent companies foresee a significant growth of +10% to +30% of turnover in 2016, while 32% expect a
growth rate of +5% to +10% in 2016.
Page 6
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Industry sector
Industry / Manufacturing
-1%
to
-5%
2%
0%
5%
2%
Services
3%
3%
3%
3%
6%
10%
9%
14%
Transportation
5%
Pharmaceuticals / Healthcare
Telecom
9%
9%
9%
46%
12%
14%
6%
10%
50%
13%
18%
13%
22%
30%
16%
16%
21%
31%
21%
21%
6%
13%
22%
31%
6%
13%
19%
29%
10%
14%
4%
26%
48%
16%
5%
16%
25%
17%
25%
18%
37%
18%
17%
According to responses received to fist half-year edition of the survey for 2016, the following are the top 3 industries that
foresee turnover growth rates exceeding 30%: pharmaceuticals industry (17%), IT (16%), and construction/real estate (13%).
Page 7
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9%
5%
2%
5%
10%
20%
30%
Information Technology
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
6%
14%
12%
46%
20%
2%
0%
20%
40%
30%
22%
13%
3%
10% 20% 30% 40%
Exceeding
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
0%
6%
21%
21%
31%
21%
20%
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
60%
16%
16%
0%
Services
2%
0%
40%
18%
13%
50%
10%
3%
3%
3%
0%
20%
40%
60%
13%
0%
22%
13%
9%
6%
0%
10%
20%
30%
These are the industry sectors which received the largest number of answers per industry. Therefore, we show the distribution
of the answers by these six industries for the questions which regard the expected evolution of turnover, profit, investments,
number of employees, salary level for 2016.
Page 8
See here the previous edition of the survey from February 2015.
Question 3 By revenues
Exceeding 30%
8%
+20% to +30%
8%
12%
+10% to +20%
10%
19%
34%
8%
31%
30%
6%
34%
36%
14%
37%
13%
100 M EUR+
+5% to +10%
15%
8%
25%
38%
14%
50 - 100 M EUR
10 - 50 M EUR
+1% to +5%
11%
0%
11%
14%
29%
36%
10%
1 - 10 M EUR
Less than 1 M EUR
-1% to -5%
34%
20%
-5% to -10%
10%
22%
20%
33%
0%
10%
20%
40%
34%
30%
40%
33%
50%
10%
11%
60%
70%
22%
80%
90%
100%
As shown in this chart, the large companies (those with revenue levels between 50 and 100 M EUR+) are more pessimistic
regarding the evolution of their turnover in 2016. Also interesting are the results shown for SMEs with revenue levels of under
50M EUR which appear to have optimistic prospects for turnover growth in 2016.
Page 9
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2015
2016
2%
Exceeding 30%
6%
7%
+20% to +30%
12%
19%
+10% to +20%
35%
23%
+5% to +10%
26%
+1% to +5%
17%
3%
4%
2%
2%
3%
0%
-1% to -5%
-5% to -10%
1%
2%
-10% to -20%
2%
30%
32%
37%
20%
-20% to -30%
Exceeding -30%
0%
5%
10%
15%
20%
25%
30%
35%
40%
In the past 3 years the most important shift in the outlook for turnover growth was from the interval of +1% to +5% which
reached 37% of the responses in 2014, to the interval of +10% to +20% which reaches 35% of the responses in 2016.
Page 10
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Exceeding 30%
10%
+20% to +30%
18%
+10% to +20%
28%
+5% to +10%
29%
+1% to +5%
7%
0%
-1% to -5%
2%
-5% to -10%
2%
-10% to -20%
-20% to -30%
Exceeding -30%
0%
5%
10%
15%
20%
25%
30%
35%
The forecasts regarding the evolution of the profit in 2016 are optimistic as well, since 28% of the respondents expect profit
growth rates in the interval from +5% to +10% and 32% expect the profit of their company to grow between +10% to over 30%.
Page 11
See here the previous edition of the survey from February 2015.
9%
2%
40%
24%
24%
10%
11%
24%
24%
24%
10%
5%
5%
19%
27%
25%
13%
11%
3%
18%
46%
12%
9%
12%
6%
10%
28%
31%
19%
6%
5%
29%
14%
14%
5%
9%
5%
37%
37%
21%
42%
8%
33%
17%
28%
9%
27%
18%
Industry sector
Industry / Manufacturing
-1%
to
-5%
1%
Services
2%
19%
Transportation
0%
Pharmaceuticals / Healthcare
Telecom
18%
5%
In 2016, 12% of respondents from food & beverages/agriculture industry, followed by 11% of respondents from IT industry
foresee a significant increase of over 30% for their companys profit, in contrast with 19% of the respondents from the power &
energy industry expect a profit decrease of -5% to -10%.
Page 12
See here the previous edition of the survey from February 2015.
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
16%
31%
30%
9%
1%
1%
20%
40%
60%
25%
27%
19%
5%
20%
40%
10%
24%
24%
40%
2%
0%
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
11%
13%
0%
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
20%
40%
60%
Information Technology
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
Services
5%
7%
0%
60%
12%
9%
12%
46%
18%
3%
0%
20%
40%
60%
5%
10%
24%
24%
24%
11%
2%
0%
20%
40%
60%
6%
19%
31%
28%
10%
6%
0%
20%
40%
60%
These are the industry sectors which received the largest number of answers per industry. Therefore, we show the distribution
of answers by these six industries for the questions which regard expected evolution of turnover, profit, investments, number of
employees, salary level for 2016.
Page 13
See here the previous edition of the survey from February 2015.
Question 4 By revenues
Exceeding 30%
6%
+20% to +30%
13%
+10% to +20%
14%
28%
39%
13%
21%
5%
27%
33%
27%
20%
38%
16%
100 M EUR+
+5% to +10%
12%
11%
29%
+1% to +5%
12%
11%
30%
36%
12%
50 - 100 M EUR
10 - 50 M EUR
0%
13% 3%
-1% to -5%
13%
-5% to -10%
30%
38%
20%
10%
33%
17%
40%
60%
1 - 10 M EUR
Less than 1 M EUR
21%
37%
50%
0%
37%
12%
17%
80%
16%
100%
Companies with revenue level of 10-50 M EUR are more optimistic regarding the envisaged profit growth rate for 2016. On the
reserved side are the large companies with revenue levels of 100 M EUR+, which have a large percentage distribution across
the negative level of -5% to -10% interval of the scale.
Page 14
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Exceeding 30%
4%
5%
+20% to +30%
2015
2016
9%
7%
10%
19%
20%
18%
21%
+10% to +20%
+5% to +10%
25%
28% 30%
29%
+1% to +5%
0%
-1% to -5%
1%
-5% to -10%
6%
7%
8%
28%
10%
2%
2%
-10% to -20%
3%
2%
-20% to -30%
1%
Exceeding -30%
0%
5%
10%
15%
20%
25%
30%
35%
In the past 3 years, companies have reduced their expectations of profit levels exceeding 30%, from 7% in 2014, to 4% in 2016. Still,
the following interval of positive profit growth rates (+20% to +30%) has seen significant increases, but there were slight negative
fluctuation of the percentages in the interval +10% to +20% and +1% to +5%. Also noteworthy is the constant lowering of percentages
of the number of companies expecting 0% profit growth rate.
Page 15
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Exceeding 30%
4%
+20% to +30%
10%
+10% to +20%
19%
+5% to +10%
35%
+1% to +5%
20%
0%
6%
-1% to -5%
2%
-5% to -10%
1%
-10% to -20%
-20% to -30%
Exceeding -30%
Total responses: 411
(Skipped this questions: 10)
0%
5%
10%
15%
20%
25%
30%
35%
40%
20% of respondents expect no increase in the employees number in 2016. At the same time, 35% of companies say they expect their
staff to increase by +1% to +5% this year. Moreover, 36% of respondents expect the number of their employees to grow between +5%
and over 30%. These percentages lead us to believe that the projected expansion of businesses in 2016 commensurate with the
optimism of the economic growth.
Page 16
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-1%
to
-5%
7%
18%
6%
28%
42%
14%
4%
4%
2%
Services
5%
5%
40%
26%
11%
5%
5%
19%
27%
19%
21%
8%
3%
15%
18%
21%
24%
3%
3%
7%
3%
25%
38%
28%
6%
9%
29%
19%
5%
5%
5%
5%
10%
11%
53%
5%
11%
5%
5%
33%
34%
17%
28%
18%
Industry sector
Industry / Manufacturing
3%
3%
6%
14%
9%
Transportation
Pharmaceuticals / Healthcare
Telecom
8%
0%
8%
9%
27%
18%
Telecom (45%) and IT (32%) are the ones expecting major increases, between +10% and over 30%, in the number of
employees in 2016. However, all the industries foresee an increase in the number of employees of +1% to +10%, this being the
bracket where services, construction/real estate and transportation sectors show the highest percentages.
Page 17
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Industry / Manufacturing
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
-10% to -20%
1%
2%
13%
22%
35%
18%
7%
2%
0%
20%
40%
60%
Information Technology
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
-10% to -20%
3%
40%
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
-10% to -20%
14%
42%
28%
6%
0%
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
-10% to -20%
21%
19%
27%
19%
20%
2%
4%
4%
20%
40%
60%
7%
3%
3%
6%
3%
20%
40%
26%
40%
5%
5%
0.2
0.4
0.6
24%
21%
18%
15%
0%
5%
5%
11%
60%
3%
8%
0%
Services
60%
6%
28%
38%
25%
3%
0%
20%
40%
60%
These are the industry sectors which received the largest number of answers per industry. Therefore, we show the distribution
of answers by these six industries for the questions which regard expected evolution of turnover, profit, investments, number of
employees, salary level for 2016.
Page 18
See here the previous edition of the survey from February 2015.
8%
16%
+20% to +30%
13%
+10% to +20%
12%
+5% to +10%
13%
15%
12%
23%
31%
10%
4%
38%
31%
27%
13%
34%
31%
17%
40%
12%
100 M EUR+
50 - 100 M EUR
+1% to +5%
8% 6%
0%
12%
31%
12%
38%
23%
17%
40%
10 - 50 M EUR
13%
1 - 10 M EUR
Less than 1 M EUR
-1% to -5%
32%
-5% to -10%
16%
25%
28%
16%
50%
-10% to -20%
13%
67%
0%
10%
20%
30%
8%
12%
33%
40%
50%
60%
70%
80%
90%
100%
Quite interestingly, the companies which have revenue levels between 50-100 M EUR show very conservative prospects
regarding staff growth in 2016 or even expect important decreases in their number of employees. The companies with the most
positive prospects regarding the number of employees increases are those with revenue levels between 1-10 M EUR.
Page 19
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2015
2016
3%
5%
4%
+20% to +30%
9%
+10% to +20%
10%
5%
+5% to +10%
14%
14%
19%
30%
+1% to +5%
0%
36%
35%
37%
20%
-1% to -5%
5%
-5% to -10%
3% 5%
2%
-10% to -20%
9%
6%
2%
1%
-20% to -30%
Exceeding -30%
0%
5%
10%
15%
20%
25%
30%
35%
40%
The 3-year perspective on companies expectations regarding the evolution of their number of employees show a steep
decrease of percentages for 0% staff number growth, from 37% in 2014 to 20% in 2015 and 2016. The corresponding increase
is seen in the interval +1% to +5% (30% in 2014, 35% in 2016) and in the interval +5% to +10% (5% in 2014, 19% in 2016).
Page 20
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Exceeding 30%
6%
+20% to +30%
21%
+10% to +20%
24%
+5% to +10%
25%
+1% to +5%
15%
0%
-1% to -5%
1%
-5% to -10%
1%
-10% to -20%
1%
-20% to -30%
1%
Exceeding -30%
Total responses: 411
(Skipped this questions: 10)
0%
5%
10%
15%
20%
25%
30%
25% of respondents say they have earmarked investment growth rates of +1% to +5% in 2016 compared to 17% in H2 2015,
followed by 45% who say will increase investments by +5% to +20% vs. 42% in H2 2015, and 11% who foresees their
investments going up between 20% and exceeding 30% in 2016, compared with 17% at in second half of last year.
Page 21
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-1%
to
-5%
1%
15%
2%
10%
24%
28%
26%
4%
4%
Services
25%
27%
20%
20%
5%
3%
8%
22%
22%
30%
8%
10%
7%
18%
33%
24%
6%
9%
16%
34%
22%
12%
10%
3%
28%
19%
9%
19%
5%
Transportation
11%
44%
22%
17%
Pharmaceuticals / Healthcare
8%
31%
8%
31%
Telecom
10%
10%
40%
20%
Industry sector
Industry / Manufacturing
2%
3%
3%
10%
5%
5%
0%
6%
15%
7%
20%
The table shows that there are many industries which have earmarked significant investment growth rates for 2016. Moreover,
there are industries such as pharmaceuticals/healthcare, telecommunications, and IT which say their investments for 2016 will
go up by +20% to over 30%.
Page 22
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Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
-10% to -20%
-20% to -30%
Exceeding -30%
21%
27%
23%
15%
1%
1%
1%
0%
20%
40%
10%
8%
30%
22%
22%
8%
0%
20%
40%
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
-10% to -20%
-20% to -30%
Exceeding -30%
4%
4%
26%
28%
24%
10%
2%
2%
0%
60%
Information Technology
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
-10% to -20%
-20% to -30%
Exceeding -30%
Services
6%
5%
20%
40%
60%
7%
3%
40%
0%
Exceeding 30%
+20% to +30%
+10% to +20%
+5% to +10%
+1% to +5%
0%
-1% to -5%
-5% to -10%
-10% to -20%
-20% to -30%
Exceeding -30%
24%
33%
18%
20%
20%
20%
27%
25%
20%
40%
60%
9%
6%
0%
3%
5%
60%
3%
10%
12%
22%
34%
16%
3%
0%
20%
40%
60%
These are the industry sectors which received the largest number of answers per industry. Therefore, we show the distribution
of answers by these six industries for the questions which regard expected evolution of turnover, profit, investments, number of
employees, salary level for 2016.
Page 23
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Question 6 By revenues
Exceeding 30%
13% 4%
+20% to +30%
9% 4%
+10% to +20%
16%
+5% to +10%
26%
26%
11%
31%
52%
11%
12% 5%
+1% to +5%
26%
28%
37%
25%
14%
9%
8%
38%
32%
20%
33%
10%
100 M EUR+
50 - 100 M EUR
0%
10% 7%
-1% to -5%
32%
36%
33%
-5% to -10%
34%
10 - 50 M EUR
1 - 10 M EUR
33%
67%
-10% to -20%
15%
33%
33%
33%
34%
-20% to -30%
Exceeding -30%
Total responses: 411
(Skipped this questions: 10)
20%
0%
40%
20%
40%
40%
60%
80%
100%
According to the findings of the current edition of the report, respondents from companies with revenue levels of 1-10 M EUR
are quite positive and expect their investments to go up in 2016, followed by companies with revenue levels of 10-50 M EUR.
The most reserved outlook regarding investments is shown by companies with revenue levels of 50-100 M EUR.
Page 24
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10%
5%
+20% to +30%
2016
6%
7%
19%
+10% to +20%
21%
23%
24%
+5% to +10%
17%
+1% to +5%
0%
15%
25%
19%
2%
-1% to -5%
1%
-5% to -10%
1%
-10% to -20%
1%
-20% to -30%
1%
Exceeding -30%
1%
0%
5%
10%
15%
20%
25%
30%
The chart shows that only 15% of companies expect no increase in investments in 2016 compared to 19% in the previous year.
Also, the most important increase of +8% is seen in the number of companies which expect their investments to grow by +1%
to +5% in 2016, whilst there is a significant decrease in the number of companies which expect investments to grow by +30%.
Page 25
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Exceeding 20%
10%
+10% la +20%
31%
+5% la +10%
44%
+1% la +5%
13%
0%
-1% la -5%
-5% la -10%
-10% la -20%
Exceeding -20%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
In 2016, most companies (44%) expect salaries to go up between +1% to +5%, followed by 31% of companies which expect
salaries to go up by +5% to +10% and 12% of companies which expect higher increases of +10% to more than 20%. Still 13%
of companies expect no changes in the salary level in 2016.
Page 26
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Less
than
-20%
Industry / Manufacturing
10%
+1%
to
+5%
42%
8%
48%
26%
16%
2%
Services
21%
34%
32%
10%
3%
11%
41%
35%
11%
2%
6%
52%
33%
9%
19%
44%
31%
6%
48%
43%
Transportation
5%
37%
Pharmaceuticals / Healthcare
17%
Telecom
9%
Industry sector
-10%
to
-20%
-5%
to
-10%
-1%
to
-5%
0%
+5%
to
+10%
36%
+10%
to
+20%
12%
Over
20%
5%
4%
48%
5%
5%
42%
25%
16%
64%
18%
9%
No less than 18% of companies in retail & wholesale trade expect major increases in salary level of +10% to +20%. However,
all the industries foresee an increase in the salary level of +1% to +5%, the interval where telecommunications, food &
beverages / agriculture, and retail & wholesale trade industry sectors show the highest percentages.
Page 27
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Industry / Manufacturing
Exceeding 20%
Exceeding 20%
+10% to +20%
+1% to +5%
40%
60%
Information Technology
Exceeding 20%
2%
+10% to +20%
+1% to +5%
60%
20%
60%
21%
0%
20%
40%
60%
31%
+1% to +5%
44%
0%
6%
0%
6%
+5% to +10%
52%
0%
40%
34%
+10% to +20%
33%
+1% to +5%
11%
0%
40%
9%
+5% to +10%
41%
+1% to +5%
Exceeding 20%
+10% to +20%
35%
0%
20%
Exceeding 20%
+5% to +10%
32%
0%
8%
11%
10%
+5% to +10%
48%
0%
3%
+10% to +20%
26%
0%
10%
20%
16%
+1% to +5%
42%
0%
Exceeding 20%
+5% to +10%
36%
0%
2%
+10% to +20%
12%
+5% to +10%
Services
50%
100%
19%
0%
20%
40%
60%
These are the industry sectors which received the largest number of answers per industry. Therefore, we show the distribution
of answers by these six industries for the questions which regard expected evolution of turnover, profit, investments, number of
employees, salary level for 2016.
Page 28
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Exceeding 20%
+10% to +20%
14%
14%
10% 7%
43%
21%
29%
33%
29%
100 M EUR+
50 - 100 M EUR
+5% to +10%
11% 6%
27%
41%
15%
10 - 50 M EUR
1 - 10 M EUR
+1% to +5%
14%
0%
14%
0%
10%
18%
20%
31%
34%
25%
40%
11%
29%
60%
14%
80%
100%
Depending on the industry sector there are SMEs of 1-10 M EUR that seems to be on the optimistic side with high percentages
of expected salary growth rates, while the other companies are more conservative regarding the salary growth rates in 2016.
Page 29
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2%
2%
+10% la +20%
6%
2015
2016
10%
19%
+5% la +10%
30%
31%
+1% la +5%
44%
0%
11%
13%
-1% la -5%
49%
60%
19%
2%
-5% la -10%
1%
-10% la -20%
Exceeding -20%
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
Besides the important decrease in the number of companies which expected no salary changes, from 19% in 2014 to 13% in 2015,
there is a even more significant decrease in the number of companies expecting only a 1-5% salary growth rate, from 60% in 2014 to
44% in 2016. The corresponding increase is shown in the number of companies earmarking salary increases of +5% to over 20% both
in 2015 and 2016.
Page 30
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2015
2016
7%
15%
17%
Very confident
30%
34%
Somewhat confident
42%
49%
43%
Slightly confident
29%
14%
7%
12%
0%
10%
20%
30%
40%
50%
60%
The level of confidence in industry growth consolidates in 2016, with 42% of somewhat confident responses vs 34% in 2015,
and 30% in 2014. The percentage of very confident responses increases to 17% in 2016, from 15% in 2015 and 7% in 2014.
At the same time, there is a 5% increase in the not at all confident responses, from 7% in 2015 to 12% in 2016.
Page 31
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19%
23%
15%
37%
36%
3%
10%
23%
11%
10%
17%
43%
19%
42%
30%
Somewhat confident
16%
50%
42%
51%
42%
17%
17%
36%
41%
42%
Slightly confident
33%
17%
6%
8%
Very confident
14%
18%
50%
37%
20%
27%
40%
40%
27%
13%
50%
12%
43%
50%
50%
38%
17%
36%
25%
14%
11%
33%
37%
18%
13%
12%
In 2016, the top 3 industries not at all confident regarding the sectors growth potential are: power & energy (38%), telecom
(18%), and chemicals (17%), while the top 3 very confident industries are: R&D / New technology (50%), IT (36%), and
tourism (27%).
Page 32
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2015
2016
40%
32%
Very confident
35%
37%
19%
Somewhat confident
42%
23%
45%
Slightly confident
20%
3%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
The number of respondents that are slightly confident in the growth of their company drop to 20% in 2016, from 45% in 2015,
and 23% in 2014. At the same time, the percentage of those somewhat confident goes up from 19% in 2015 to 42% currently,
and the percentage of very confident responses goes up from 32% in 2015 to 25% currently.
Page 33
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29%
50%
36%
57%
52%
34%
8%
8%
33%
39%
21%
10%
Somewhat confident
19%
42%
50%
Very confident
35%
33%
17%
41%
39%
33%
20%
28%
50%
18%
40%
34%
35%
30%
40%
41%
20%
13%
10%
13%
34%
53%
33%
16%
3%
Slightly confident
4%
14%
50%
8%
33%
14%
61%
33%
17%
4%
24%
21%
In 2016, the top 3 industries not at all confident regarding the companys growth potential are: power & energy (14%), tourism
(13%), and telecom (10%), while the top 3 very confident industries are: food & beverage / agriculture (57%), chemicals
(50%), publishing & printing (50%) and R&D / New technology (50%).
Page 34
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2016
41%
40%
37%
33%
35%
30%
2015
29%
30%
26%
25%
20%
17%
14%
15%
14%
13%
9% 9%
10%
7%
5% 6%
5%
7%
3%
0%
Low cost
Strong brand
awareness (trust)
Partnerships
Distribution
channels
R&D
Other
Low cost remains the main strength of the respondents competition in the local market despite decreasing from 41% in 2015 to
33% in 2016. Brand awareness (trust) decreases from 37% in 2014, to 29% in 2015 and up to 30% in 2016, and is now on the
second place. A spectacular increase is seen in Partnerships up to 17% in 2016 from only 9% in 2014 and 2015.
Page 35
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42%
16%
3%
26%
17%
8%
20%
3%
20%
20%
52%
32%
7%
17%
31%
Low cost
30%
17%
3%
25%
33%
17%
3%
13%
19%
5%
17%
R&D
33%
50%
17%
25%
5%
33%
50%
17%
9%
9%
22%
8%
38%
33%
37%
33%
33%
Partnerships
42%
28%
46%
33%
27%
3%
17%
20%
37%
27%
28%
6%
18%
20%
22%
43%
28%
3%
12%
44%
6%
36%
6%
Low cost is still seen as a the main strength of the competition across most of the industry sectors, except for strong brand
awareness in pharmaceuticals / healthcare, publishing & printing, services, and tourism industries, as it is partnerships for the
power & energy sector and R&D in case of new technology sector.
Page 36
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3%
Increase dramatically
62%
Somewhat increase
30%
5%
Somewhat decrease
Decrease dramatically
0%
0%
10%
20%
30%
40%
50%
60%
70%
A remarkable 62% of respondents expect their customers demand to somewhat increase in 2016 compared to only 3%
which expect it to increase dramatically. Just 5% believe customers demand will somewhat decrease, while 30% expect it
to stay the same.
Page 37
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Somewhat increase
Transportation
20%
64%
Services 3%
58%
60%
17%
17%
27%
28%
8% 3%
32%
6%
16%
50%
33%
57%
17%
33%
42%
Information Technology 3%
5%
41%
75%
4%
17%
60%
42%
64%
10%
20%
30%
3%
39%
58%
Other 3%
3%
27%
61%
Chemicals
5%
33%
67%
0%
9%
67%
5%
Pharmaceuticals / Healthcare
33%
80%
Telecommunication / Media
Industry / Manufacturing
Decrease dramatically
67%
Tourism
Somewhat decrease
21%
40%
50%
60%
70%
80%
12%
90%
100%
There is only one industry sector which expect their customers demand to decrease dramatically in 2016, namely services
industry sector. The industries that have the highest percentage of respondents who say their customers demand will increase
dramatically in 2016 are pharmaceuticals / healthcare and R&D / New technology industries.
Page 38
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Bureaucracy
53%
Uncertainty
51%
49%
Taxation level
37%
30%
25%
15%
0%
10%
20%
30%
40%
50%
60%
According to the respondents to the current edition of the survey, the most important obstacle entrepreneurs and managers
have to overcome to develop the business is bureaucracy (54%) and uncertainty (53%), followed by lack of political stability
and public policy vision (51%), and taxation level (49%).
Page 39
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(2)
(3)
25%
26%
19%
23%
34%
23%
42%
20%
18%
18%
25%
11% 4%
23%
20%
52%
(4)
25%
14%
14%
23%
17%
19%
27%
25%
Other
17%
17%
32%
17%
0%
20%
40%
60%
12%
80%
58%
6%
10% 6%
7% 55%
12%
64%
17%
100%
Respondents say that the following changes in legislation will have the highest impact & high impact in their businesses going
forward: reinvested profit tax exemption (64%), decrease of tax on dividends (58%), and reduction to 20% of VAT (55%).
Page 40
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No. of
answers
33
Less bureaucracy
5%
Fewer taxes
28
5%
Labor legislation
24
18
Excises legislation
17
Other
7%
9%
16
Other
9%
16
Excises legislation
9%
14
11
Less bureaucracy
11
Energy laws
Insolvency law
10%
Labour legislation
13%
Fewer taxes
15%
18%
0%
5%
10%
15%
20%
The number one legislative changes for their business operation that respondents expect in 2015 is the New Fiscal Code (20
responses), followed by salary tax decrease (18 responses), and amended Labor Laws (17 responses).
Page 41
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35%
39%
High impact
18%
Medium impact
7%
Low impact
1%
No impact
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Innovation is seen as having a very high impact & high impact in the successful performance of the company by 74% of
respondents in 2016. Only of companies see innovation as having a medium impact, and even fewer (7%) consider
innovation of low impact, while just 1% say innovation is of no impact on their business agenda.
Page 42
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(4)
27%
Tourism
(3)
20%
34%
43%
23%
7%
25%
14%
Services
33%
Telecommunication / Media
(2)
40%
26%
20%
42%
32%
67%
Information Technology
33%
52%
Industry / Manufacturing
33%
38%
Chemicals
18%
Other
10%
12%
36%
19%
55%
20%
40%
50%
60%
18%
10%
70%
80%
4%
12%
9%
37%
30%
6%
14%
50%
43%
0%
15%
44%
46%
9%
60%
Pharmaceuticals / Healthcare
6%
40%
20%
8%
21%
60%
14%
26%
30%
8%
29%
37%
6%
3% 7%
90%
100%
There are very few industry sectors where innovation is seen as having the lowest impact for successful performance. These
are: transportation (7%) and services (6%). The industries where innovation has the highest impact are pharmaceuticals /
healthcare (67%), R&D / New technology (60%), and IT (52%).
Page 43
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Efficiency
62%
Performance
51%
People
48%
Competition
47%
Cost
34%
Change
29%
Market share
23%
Increased production
13%
Environment preservation
10%
Technical uncertainty
6%
Fewer resources
1%
Other
0%
10%
20%
30%
40%
50%
60%
70%
The most important driver for innovation is efficiency (66%), followed by performance (62%), people (51%), the need to beat
competition (48%) and cost (47%). Unfortunately, the lowest percentages are recorded by: environment preservation (13%),
technical uncertainty (10%), and diminishing resources (6%).
Page 44
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Change
Cost
Increased production
Market share
Efficiency
Competition
Performance
Fewer resources
Environment preservation
People
Transportation
Tourism
Telecommunication / Media
Services
Retail & Wholesale Trade
R&D / New Technology
Publishing & Printing
Power / Energy / Mining
Pharmaceuticals / Healthcare
Information Technology
Industry / Manufacturing
Food & Beverages / Agriculture
Construction / Real Estate
Chemicals
Other
Total Respondents: 348
(Skipped this question: 73)
5% 5%
14%
7%
8%
18%
14%
13%
3%
13%
7%
10%
10%
13%
15%
12%
18%
2% 3% 10%
3% 10%
7%
7%
7%
16%
13%
17%
7%
13%
4% 7%
11%
5%
8%
19%
8%
20%
2%1% 15%
2% 9%
13%
1% 8%
19%
14%
18%
2%
14%
16%
5% 5%
16%
11%
21%
5%
21%
15%
7%
14%
14%
14%
36%
3% 9%
10%
6%
10%
17%
16%
14%
7%
8%
8%
16%
4% 4%
16%
20%
12%
4% 8%
8%
2%
12%
11% 2% 5%
19%
12%
18%
3% 1% 15%
2% 8%
12%
12%
7%
15%
12%
16%
2%4%
9% 1%
3% 8%
15%
9%
9%
16%
11%
10% 2% 3%
14%
5% 7%
14%
4% 5%
17%
14%
17%
1% 4%
12%
13%
11%
9%
4%
18%
7%
13%
2% 5%
18%
1% 9%
11% 2% 9%
16%
13%
17%
1%5%
16%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
The most important driver for innovation in publishing & printing sector is lack of people (36%), in R&D / New technology is
performance (21%), in services sector is also performance (20%), and in retail & wholesale trade is efficiency (19%).
Page 45
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2015
2016
34%
18%
43%
54%
2016
42%
34%
43%
34%
No investments
5%
12%
12%
Our company used share capital
increase to finance its investments
Our company used venture capital
to finance its investments
10%
23%
6%
2%
12%
3%
6%
3%
Other
2%
Other
2%
Total Respondents: 348
(Skipped this question: 73)
In 2015 companies used mainly intercompany loans, own resources, or reinvested profit to finance investments (43%),
followed by bank loans (34%). Compared to 2014, there is a 9% increase in intercompany loans and own resources and a 10%
decrease in bank loans.
Page 46
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33%
47%
17%
7%
67%
29%
31%
35%
20%
20%
26%
33%
36%
37%
39%
38%
71%
23%
9%
20%
48%
20%
5% 5%
50%
52%
45%
43%
50%
18%
7% 3%
43%
20%
6%
21%
80%
20%
64%
10%
31%
5% 2%
37%
27%
0%
13%
16%
30%
40%
50%
60%
70%
80%
20%
16%
17%
3% 3% 3% 3%
11% 3%1% 3%
7% 4% 7%
4% 8%
9%
9%
17%
3%
90%
100%
In 2015 companies from all industries used mainly intercompany loans, own resources, or reinvested profit to finance investments,
followed by bank loans. Financing by share capital increase appear in the chart only at companies from publishing & printing (20%)
and pharmaceuticals / healthcare (17%). No investments are shown mainly in services (31%) and trade (21%) industry sectors.
Page 47
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2015
2016
2016
39%
13%
46%
49%
53%
Bank loans
46%
Bank loans
34%
34%
No investments
No investments
4%
10%
10%
12%
21%
6%
6%
Venture capital
9%
Venture capital
2%
Other
2%
2%
Other
2%
Total Respondents 339
(Skipped this question: 82)
Intercompany loans, own resources or reinvested profit will remain companies preferred strategy to finance investments in
2016, according to 46% of respondents, up from 13% in 2015. The second preferred financing source will be bank loans (34%),
down from 53% in 2015.
Page 48
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26%
Tourism
67%
17%
Telecommunication / Media
42%
34%
20%
20%
40%
7%
40%
6%
50%
Information Technology
39%
Industry / Manufacturing
38%
Chemicals
20%
14%
40%
4%4%
60%
80%
No investments
4%
4%
27%
46%
Venture capital
4% 1%3% 1%
64%
25%
0%
9% 6%3%
32%
64%
Other
20%
33%
53%
32%
20%
22%
43%
50%
6%
12% 5%
20%
39%
17%
22%
60%
33%
Pharmaceuticals / Healthcare
Bank loans
10% 3%
36%
8%
71%
25%
33%
29%
Services
7%
Other
9%
18%
3%
100%
Intercompany loans, own resources or reinvested profit will remain companies preferred strategy to finance investments in
2016 across all industry sectors as well. The second preferred financing source will be bank loans, while share capital increase
will be used by pharma companies (33%), and venture capital will be used by publishing & printing companies (20%).
Page 49
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2015
2016
32%
Productivity increase
27%
22%
21%
Cost reduction
30%
17%
New products
19%
15%
14%
16%
Talent acquisition
2%
1%
Attraction of EU funds
4%
5%
2%
4%
2%
2%
1%
5%
Other
0%
5%
10%
15%
20%
25%
30%
35%
The most important shift in responses is that cost reduction ceases to be the reaction of the companies to the changes of the
business environment (21% in 2016 vs. 30% in 2015). The first position is occupied now by the productivity increase (27% in
2016 and 2015 vs. 32% in 2014), followed by new products (19% in 2016 and 2015 vs. 17% in 2014). Talent acquisition and
access to EU funds show also important percentage increases in the current edition of the survey.
Page 50
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20%
9%
7%
8%
16%
19%
16%
22%
26%
40%
33%
Pharmaceuticals / Healthcare
6%
17%
9%
Industry / Manufacturing 4%
7%
17%
17%
25%
36%
Chemicals
Other 4%
0%
18%
4%
New products
6%
20%
4%
16%
27%
25%
7%
Productivity increase
Reduced capital investment
17%
12%
1% 1% 20%
18%
28%
27%
16%
25%
4% 12%
Cost reduction
20%
18%
14%
46%
2% 5% 12% 3%
Attraction of EU funds
20%
32%
7%
3%
37%
22%
25%
20%
17%
9% 3% 12%
15%
20%
11%
33%
14%
6%
20%
6%
8% 8%
14%
26%
20%
3%
40%
14%
7%
Information Technology
42%
43%
9%
20%
25%
Telecommunication / Media
Services
47%
3%
18%
12%
9%
14%
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Productivity increase was the most important reaction of companies transportation to the business environment in the past year
(47%), while companies in chemicals focused on cost reduction (46%), companies in R&D / New technology focused on
attraction of EU funds (40%) and companies on publishing & printing focused on new products (40%).
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2015
2016
56%
65%
70%
56%
47%
47%
10%
12%
15%
10%
8%
10%
5%
2%
7%
Other
1%
2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
In case of stagnation / decline of the market 70% of companies will stay on the market until is stable again in order to secure it
and increase the trust level in 2016 compared to 65% in 2015 and 56% in 2014. In 2016, 47% say will transform the market
through innovative approaches and 15% say that will grow on the market through M&A.
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52%
Tourism
36%
61%
Telecommunication / Media
2%
49%
28%
Pharmaceuticals / Healthcare
3%
33%
Information Technology
49%
34%
38%
19%
2%
Chemicals
8%
34%
7%
30%
0%
20%
9% 3%
28%
10%
40%
26%
60%
15%
Seek external funding to secure
our position on the market
16% 2%
60%
43%
7% 4%
41%
6%
16%
33%
33%
52%
Other
12%
20%
6%
27%
34%
42%
Industry / Manufacturing
10% 8%
18%
12%
42%
9% 2%
29%
27%
11%
33%
4%
38%
8%
22%
54%
4%
31%
67%
Services
8%
Other
6% 6%
10% 9% 2%
80%
100%
While companies from all industries will stay on the market until is stable again in order to secure it and increase the trust level,
the top 3 ones that are ready to transform the market through innovative approaches are: food & beverages (41%),
transportation (36%), and pharmaceuticals / healthcare (34%).
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2015
2016
66%
24%
29%
31%
15%
73%
41%
41%
32%
80%
38%
40%
38%
22%
23%
10%
10%
14%
5% 9%
11%
7%
7%
9%
Cutting prices
Increase prices
Merging with and/or acquiring competitors to increase
market share
Other
2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
73% of the companies are introducing new products or services for existing clients and attracted new clients in order to
increase sales in 2015, 41% are increasing the investments in marketing and sales, 40% are entering new geographical
markets, and 38% are opening new distribution channels. Only 14% are cutting prices and 11% are increasing prices.
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9%
Tourism
8%
30%
21%
Telecommunication / Media
21%
26%
Services
Retail & Wholesale Trade
15%
35%
18%
28%
Pharmaceuticals / Healthcare
28%
14%
15%
19%
3%
20%
5% 4% 4%
24%
12%
23%
27%
15%
Industry / Manufacturing
19%
30%
13%
16%
Chemicals
18%
Other
Total Respondents: 339
(Skipped this question: 82)
24%
30%
30%
20%
5%
23%
36%
15%
0%
17%
5%
40%
16%
5% 10%
13%
7%
14% 4% 2% 2%
12%
12% 4% 3% 7%
18%
7% 10% 5%
5% 12% 2% 7% 5%
11%
60%
8% 7%
13%
13%
10% 7%
18%
3% 7% 4% 2%
8%
20%
20%
14%
7% 7%
7%
Information Technology
27%
16%
33%
4% 9% 4%
15%
23%
23%
18%
25%
18%
31%
15%
7%
29%
10%
8%
26%
18%
12%
18%
16%
80%
4% 7%
4% 6%
100%
Companies from all industries are planning to enter new geographic markets for existing products/services and also to
introduce new products and/or services for existing clients and to attract new clients. It is noteworthy that 10% of companies
from transportation sector are cutting prices, while 10% of companies in food & beverages are increasing prices.
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Mention briefly the main challenge that you are noticing now in your
industry/field of activity? (number of answers)
Question 22 Overall responses
46
Pressure on margins
42
27
Low competitiveness
19
19
Political instability
Corruption
17
Business development
14
14
14
14
Sustainable growth
Poor infrastructure
Harsh competition
Customer satisfaction
11
11
11
10
15
20
25
30
35
40
45
50
There are 3 main challenges respondent companies notice in their industry/field of activity for 2016 are the following: pressure
on margins (46 responses), difficult labor market and demographic conditions (42 responses), and low competitiveness of the
Romanian economy (27 responses).
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Mention briefly the main opportunity that you are noticing now in your
industry/field of activity? (number of answers)
Question 23 Overall responses
48
28
Decreased VAT
24
21
20
20
16
13
12
11
11
10
10
10
6
5
Low costs
Cloud technology
Total Respondents: 265
(Skipped this question: 156)
10
20
30
40
50
60
The 3 main opportunities respondent companies notice in their industry/field of activity for 2016 are the following: domestic
market growth potential (48 responses), decreased VAT rate (28 responses), partnerships & alliances (24 responses).
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Increase efficiency
17%
16%
15%
Expand operations
14%
8%
Secure sustainability
8%
2%
Other
0%
5%
10%
15%
20%
25%
According to the respondents to the survey, the main potential for investment in 2016 is triggered by the need to increase efficiency
(21% of companies), followed by the need to expand the market with new customer segments (17%), and expand the market in new
countries (16%). The need to secure sustainability is mentioned as an area for future development only by 8% of companies.
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Demographics
The results of this survey reflect the
responses received to our
questionnaire in the period between
27 January and 12 February 2016,
from 421 top executives of major
companies operating in Romania.
Demographics
Romanian company (yes/no)
40%
7%
Cluj
6%
Ilfov
Braov
5%
Timi
40%
Yes
No
60%
4%
Mure
3%
Arge
3%
Iai
3%
Bacu
2%
Prahova
2%
Sibiu
2%
Bihor
2%
Arad
2%
Constana
1%
18%
Other
0%
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10%
20%
30%
40%
50%
Demographics
Company revenue level (for 2015)
Industry sector
21%
Industry / Manufacturing
13%
9%
Information Technology
9%
8%
10%
50 - 100 M EUR
8%
5%
4%
Transportation
28%
10 - 50 M EUR
3%
Tourism
Pharmaceuticals /
3%
Chemicals
3%
Telecommunication / Media
3%
35%
1 - 10 M EUR
2%
1%
14%
8%
Other
0%
Page 61
13%
100 M EUR+
10%
20%
30%
See here the previous edition of the survey from February 2015.
0%
10%
20%
30%
40%
Demographics
Respondents job title
Entity type
CEO/President/Managing
director
82%
Privately owned
31%
16%
Manager
15%
Head of department
9%
CFO/Treasurer/Controller
10%
Publicly listed
6%
SVP/VP/Director
5%
Board member
Private Equity portfolio
company
6%
Government/State-owned
enterprise
2%
4%
4%
CIO/Technology director
4%
6%
Other
0%
Page 62
25%
50%
75% 100%
See here the previous edition of the survey from February 2015.
0%
10%
20%
30%
40%
Constantin Mgdlina
Elena Badea
Associate Director
Branding, Marketing & Communication
EY Romania
constantin.magdalina@ro.ey.com
elena.badea@ro.ey.com
We would like to thank all who have responded to our questionnaire and thus made
possible the existence of this mid-year edition of the survey. We have been very
glad to see the increasing interest in this survey reflected in the increasing number
of responses received. A special thank you goes to Diana Dumitracu, Executive
Director of doingbusiness.ro for her significant and always prompt support in the
preparation of this survey.
This is a quantitative survey/analysis which aims at showcasing the trends of the surveyed topic and advance working hypotheses
which might be subsequently validated by extensive market research conducted on representative samples. This written material is
accurate to the best of our knowledge at the time of issue. It is, however, meant as a general guide and comes with the
recommendation that professional advice be sought before any action is taken.
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