Management and Behavioural Training E-Brochure (Revised)

types of
costs
visible and
Dineshinvisible.
V. Divekar
By
Managementimparting
Training Consultant
soft skills
training, I
help
companies
to control
invisible
costs
My interview is published in Times Ascent Online on May 07, 2010 regarding employee training.
You can click here to read the interview.
Benefits to your company of my soft skill training:
Employees in whatever capacity they work, commercial sense in them is most

important. My training programmes are aimed at bringing commercial sense among
your staff members.
Though duration of training programmes is just for couple of days, these programmes
have been developed after years of research and are being improvised continually.
Businesses of 21st century demand creation of knowledge repositories. By training
your staff, you will be able to expand knowledge base of your employees.
It is the organisation culture that fosters, sustains or holds the growth of the company.
My training programmes are aimed at making organisation culture conducive to the
growth of your company.
A wide array of training programmes through which you can develop your employees: For Executives and Asst Managers
Personality Development
Time Management Skills
Professional & Business Etiquettes
E-mail Etiquettes
Interpersonal Skills
Superior Customer Service
Effective Managerial/Supervisory Skills
Training on Retail Management
Effective Selling Skills
How to be a Team Player
Critical Thinking
For Students
Personality Development
Corporate Employability
SWOT Analysis of your Career
Group Discussion
How to Attend Interview
For GM, DGM, AGM and Managers
Time & Stress Management
Conflict Handling Skills
Effective Decision Making Skills
Assertion Skills
Team Building Skills
Behaviour Management or Interpersonal

Skills
Career Development of your

Subordinates
Team Leadership/ Organisational

Leadership
Mentoring - how to share your Wisdom?
Behavioural Interviewing Skills
Presentation Skills
E-mail Etiquettes/Business Writing for

Managers
Transaction Analysis
Negotiating Skills
Effective Selling Skills
How to Build Organisational Culture
Employee Empowerment
# 72, Maria Sadan, 6th Main, AECS Layout, (Behind VSNL Tower), Geddalahalli
P.O. Sanjay Nagar, Bangalore 560 094, Tele: - + 91 80 4172 8164, Mob: - +91 9900155394
E-mail: - dineshdivekar@yahoo.com, din2704@rediffmail.com
Dinesh V. Divekar
Management Training Consultant
Creative Thinking and Problem Solving
Consulting Services
Training Programme Train the Trainer
Setting up Training Departemnt of your company
Training Process: Pre-training

Questionnaire is sent 15
days before training
Execution of the
Training
Post-training
evaluation after 1-3
months of training
Past and current clients belong the following industries: IT Companies, Hotels & Resorts, Facility Providers, Courier/Cargo, Security Services, Education
Institutions, Overseas Recruitment, Healthcare, Financial Services, Construction and Public
Sector Units
Training methodology: - during the sessions, training may happen but learning may not. To
avoid this contradiction, I take up the role of a learning facilitator by making training sessions
interative, customising training programmes that meet clients requirements. In addition to this,
my learning sessions include psychometric tests. Psychometric tests give insight to the learners
on the development that they require.
Competitio
n
Change Management
Quality
Culture Change
Performance
Management
Train to Develop the

Employer Brand for
External
Reputation
Policies &
Procedures
Customer Focus
Dinesh V. Divekar
Dinesh V. Divekar
Module-wise Details of the Training Programmes
Personality Development or Personal Branding for Careers Success - 2 days
What is Personality
Determinants of Personality
Know your Personality - Keirseys Temperament Sorter Test
Positive Thinking
How to Build Positive Self-esteem
SWOT analysis
How to handle Adversities
Time Management or How to be a Time Manager 1 day
Characteristics of Time
Pareto Principle
Have you done Job Analysis of your Job?
What are Time Wasters?
What is Procrastination?
Time Management Tools
Personal Goal Setting
Delegation
Theory of Time Management by Stephen R Covey
Day-to-day Time Management Techniques
Stress Management 1 day
What is Stress? Optimum Stress level

Your Personality & Stress
Symptoms of Stress
Identifying likely Stressors
Five ways of Dealing with Stress
Anger combat with the enemy within
In the
training
modules,
psychometri
c tests are
conducted
Communication Skills or Connectivity and Interactivity 2 days
What is Communication? The Process of Communication

When Communication should happen? Formula of Communication
Communication & Perception
Barriers in Communication
Questioning Skills
Listening Skills
Dinesh V. Divekar

Telephone Techniques
Business Writing Skills
Interpersonal Skills 1 day
Assessing your Ability to Deal with People

Group Interactive Skills Initiating Skills, Supporting Skills, Clarifying Skills
Your Interaction making requests, refusing requests, giving advice, disagreeing,
interrupting, bridging etc
The difficult Personality Types
Team Building 2 days
Self-perception Inventory of the Team Members

Group Vs Teams
Attitude required to build Team
12 Cs of the Team
Types of Dysfunction in a Team
Five Dysfunctions of the Team
Conducts
non-adventurous
outbound training
on Team Building
also
Leadership Techniques 2 days
What is Leadership?
Leaders Vs Followers
Managers Vs Leaders
Test your Leadership Potential
Your Personality Conduit of Leadership
Team Leadership
Getting Organised
Problem solving
Leadership & Conflict Resolution
Assertiveness and Leadership
Creation of Intangible Assets
Supervisory/Managerial Skills 2 days
Fundamentals of Supervision
Your Attitude and Productivity of your Staff
How to Demonstrate Authority
How to Delegate
How to Coach
How to Counsel
Dinesh V. Divekar

How to deal with Special problems
Dinesh V. Divekar
Employee Engagement through Effective Conflict Handling 1 day
Transition from engagement to disengagement

What is Conflict?
Critical Features of Conflict Management
Types of Conflict
Conflict Resolution Techniques
Conflict and Organisational Culture
Behavioural Interviewing 1 day
A brief about Recruitment Process

Interview - its significance in the recruitment process
Some Dos and Donts while conducting interview
Some Standard Questions and their expected Answers
What is Behavioural Interviewing? How is it different from Traditional interviewing?
What is STAR Technique?
Some competency based questions and their expected answers.
Personal Excellence (half day for each module)
How to take and give feedback?

How to conduct Performance Appraisal?
Building Organisational Culture
Emotional Awareness
How to find Creative and Innovative Solutions
How to be a Motivator
Decision Making
Mentoring - how to share your Wisdom? 2 days
What makes a good Mentor?

What Mentors do?
Manager Vs Mentor
Adapting & Managing a Change
Dimensions of Mentoring
Mentoring Process
Productive Confrontation
Dinesh V. Divekar
Assertion Skills
What is your Behavioural Profile?

Different types of Behaviours
What are Assertion Skills
What are the Barriers in Assertive Behaviour
What are different Basic Assertion Techniques
Assertion Techniques in Responding and Initiating
Negotiating Skills 1 day
The concept of Negotiation

The Phases and Skills of Negotiation
How to Respond Resistance from others
Using DISC to understand Negotiating Styles
Responding to Unfair Tactics
Practice Negotiations
Effective Purchase Management 1 day
Purchase Department why it is a profit centre?

5 Rs of Purchase
Concept of Economic Order Quantity (EOQ)
Negotiating Skills
Effective Presentation Skills
What are Public Speaking Skills?

Body Language in the presentations
What to handle questions in the presentations
How to conduct presentations
Effective Selling Skills 3 days
What is Sale? Primary skills of Salespersons

Preparation of Sales Plan, Why people buy?
Preparing for the Sales Interview, Grooming Skills
Structuring the Sales Call
Setting Agenda Questioning Skills
Setting Agenda Listening Skills
Identifying Needs Buying Behaviour
Presenting the Solution FAB Exercises
Dinesh V. Divekar

Effective Closures

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types of

Benefits to your company of my soft skill training:

Employees in whatever capacity they work, commercial sense in them is most

Time Management Skills

Professional & Business Etiquettes

Superior Customer Service

Effective Managerial/Supervisory Skills

Training on Retail Management

Effective Selling Skills

How to be a Team Player

SWOT Analysis of your Career

How to Attend Interview

For GM, DGM, AGM and Managers

Time & Stress Management

Conflict Handling Skills

Effective Decision Making Skills

Team Building Skills

Behaviour Management or Interpersonal

Career Development of your

Team Leadership/ Organisational

Mentoring - how to share your Wisdom?

Behavioural Interviewing Skills

E-mail Etiquettes/Business Writing for

Effective Selling Skills

How to Build Organisational Culture

Creative Thinking and Problem Solving

Training Programme Train the Trainer

Setting up Training Departemnt of your company

Training Process: Pre-training

Train to Develop the

Time Management or How to be a Time Manager 1 day

Stress Management 1 day

What is Stress? Optimum Stress level

Communication Skills or Connectivity and Interactivity 2 days

What is Communication? The Process of Communication

Management Training Consultant

Interpersonal Skills 1 day

Assessing your Ability to Deal with People

Team Building 2 days

Self-perception Inventory of the Team Members

Leadership Techniques 2 days

Supervisory/Managerial Skills 2 days

Management Training Consultant

Transition from engagement to disengagement

Behavioural Interviewing 1 day

A brief about Recruitment Process

Personal Excellence (half day for each module)

How to take and give feedback?

Mentoring - how to share your Wisdom? 2 days

What makes a good Mentor?

What is your Behavioural Profile?

Negotiating Skills 1 day

The concept of Negotiation

Effective Purchase Management 1 day

Purchase Department why it is a profit centre?

Effective Presentation Skills

What are Public Speaking Skills?

Effective Selling Skills 3 days

What is Sale? Primary skills of Salespersons

Management Training Consultant

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