Professional Documents
Culture Documents
Review
Each entry has an identifying number. Cross-references appear immediately under each subject heading.
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300 N Zeeb Rd., Ann Arbor, Ml 48106.
SUBJECT HEADINGS
1.THE
1.1
1.2
1.3
MARKETING ENVIRONMENT
Consumer Behavior
Legal, Political, and Economic Issues
Ethics and Social Responsibility
2. MARKETING FUNCTIONS
2.1 Management, Planning, and Strategy
2.2 Retailing
2.3 Channels of Distribution
2.4 Physical Distribution
2.5 Pricing
2.6 Product
2.7 Sales Promotion
2.8 Advertising
2.9 Personal Selling
2.101 Sales Management
3. SPECIAL MARKETING APPLICATIONS
3.1 Industrial
3.2 Nonprofit, Political, and Social Causes
3.3 International and Comparative
3.4 Services
4. MARKETING RESEARCH
4.1 Theory and Philosophy of Science
4.2 Research Methodology
5. OTHER TOPICS
5.1 Educational and Professional Issues
5.2 General Marketing
A Home of Their Own. Kendra L. Darko, American Demographics,2\ (September 1999), pp. 35-38. [Trends, Single young adults.
Home buyers. Impacts, Lifestyles, Income levels. Tax credits.
Men, Women, Statistical data.]
2
Don't Miss the Bus. Lisa Goff, American Demographics, 21
(August 1999), pp. 49-54. [Trends, Echo boomers (now aged 5 to
22), Enthusiasm, Intelligence, Maturity, Buying power. Shopping
behavior. Convenience, Personalization, Market strategy. Cultural
aspects. Statistical data.]
3
In the Eye of the Beholder. Joe Mandese, American Demographics, 2\ (December 1999), pp. 26-29. [Study, Consumer perceptions
of media. Rankings, Networks, Correlation between brand perception and usage. Brand differentiation. Media consumers want to be
associated with. Statistical data.]
4
Mother's Work Is Never Done. Cristina Merrill, American Demographics, 21 (September 1999), pp. 29-32. [Study, Market segments (different types of moms). Self-fulfillment, 'Tug-of-War,"
"Strong Shoulders" mothers, "Mothers of Invention, " June
Cleaver types. Brand loyalty. Advertising, Examples.]
5
Reaping What They've Sown. Kendra Parker, American Demographics, 21 (December 1999), pp. 34-38. [Trends, 60-plus market. Financial services. Market strategy. Assistance, Investment
behavior. Standard of living improvement. Examples.]
6
Generacion Latino. Helene Stapinski, American Demographics,
21 (July 1999), pp. 62-68. [Trends, Hispanic teens. Shopping
behavior. Brand loyalty. Cultural aspects. Entertainment, Fashion,
Celebrities, Statistical data.]
7
Gen X Homes In. Alison S. Wellner, American Demographics, 21
(August 1999), pp. 56-62. [Trends, Home ownership. Steady rise
in income. Wealth transfers. Single lifestage. Race, Immigrants,
Statistical data.]
8
Brain Dominance and the Interpretation of Advertising Messages. Nessim Hanna, John Wagle, and A.H. Kizilbash, International Journal of Commerce and Management, 9 (No. 3 and 4,
1999), pp. 19-32. [Literature review. Hypotheses, Experiment.
Journal of t\/tart<eting
Vol. 64 (October 2000), 110-121
Economic Development from Capital Investment in Transportation Systems. M.D. Salim, Ali E. Kashef, and Harald J.
Barry, Jjournal of Nonprofit and Puhlic Sector Marketing, 6 (No. 4,
1999), pp. 53-68. [Discussion, Cost/benefits, Impacts, Per capita
income. Highway transportation. Consumer spending. Population
growth. Examples.]
26
Heart and Mind in Conflict: The Interplay of Affect and Cognition in Consumer Decision Making. Baba Shiv and Alexander
Fedorikhin. Journal of Consumer Research, 26 (December 1999),
pp. 278-92. [Literature review. Conceptual framework. Hypotheses, Two experiments. Alternatives evaluation. Impacts, Mode of
presentation. Personality, Impulsivity, Low versus high processing
resources. Statistical analysis. Theoretical and managerial implications.]
18
Seealso24,S\,
2.2 Retailing
III, 121. 149. 169. 198
Pent-Up Spending Energy. Kendra Parker. American Demographics, 21 (November 1999), pp. 40-42. [Inner cities. Target
markets. Income levels. Site selection. Access. Surrounding buildings. Ethnic groups. Buying patterns. Merchandise to suit local
needs. Examples.]
55
Power Retail. Larry Stevenson, Joe Shiesinger, and Michael
Pearee. Ivy Business Journal (Canada), 63 (September/October
1999), pp. 27-29. [Discussion; Factors; Customer driven, superior
Retail Value Proposition; Dominate geographic markets, categories, and channels; Execute better than competitors; Continually
reinvent themselves.]
56
Retailers'Adoption Decision of New Consumer Durables. Erik
Jan Hultink. Jurg M. Tholke. and Henry S.J. Robben, Journal of
Product Innovation Management, 16 (September 1999). pp.
483-90. [Literature review. Survey, Adoption criteria. Differences
among product categories. Dimensions underlying decisions (manufacturer pressure, early product impact, slow turnaround time,
manufacturer competencies, new product strategy). Statistical
analysis. The Netherlands.]
57
Journal of Retailing, 75 (Fall 1999), pp. 295-424. [Six articles on
assortment planning. Selection and pricing. Ambience, Buyer preferences. Strategies, Assortment overlap. Merchandise planning.
Regional and product assortment difterences.]
58
Marketing Program Planning, Process Benefits, and Store Performance: An Initial Study Among Small Retail Firms. Jeffrey
S. Conant and J. Chris White, Journal of Retailing, 75 (Winter
1999). pp. 525-41. [Literature review. Survey of owners/operators.
totner value. Service brand equity. Technology infusion, Quaiityvalue-ioyaity chain. Agency and trust mechanisms.]
69
How Leading-Eklge Companies Are Marketing, Selling, and
Fulfilling over the Internet. Chad Quinn, Journal of Interactive
Marketing, 13 (Autumn 1999), pp. 39-50. [Business ecosystem.
Customer relations. Integration, Market strategy. Web initiatives.
Value, Supply chains, Extranets, Assessment.]
70
Buyer-Seller Relationships in Business Markets. Joseph P. Cannon and William D. Perreault Jr., Journal of Marketing Research,
36 (November 1999), pp. 439-60. [Literature review. Data collection (relationship profiles). Numerical taxonomy. Measures, Operational linkages. Information exchange. Legal bonds. Cooperative
norms. Buyer and seller adaptations. Antecedent market and purchase situations. Customer evaluations. Statistical analysis.]
71
Pie-Expansion Efforts: Collahoration Processes in BuyerSupplier Relationships. Sandy D. Jap, Journal of Marketing
Research, 36 (November 1999), pp. 461-75. [Literature review.
Model estimation. Hypotheses, Longitudinal survey of buyers and
suppliers. Facilitating conditions. Environmental factors. Organizational properties. Interpersonal states. Strategic outcomes. Statistical analysis.]
72
A Taxonomy of Relationship Approaches During Product
Development in Technology-Based, Industrial Markets. Gerard
A. Athaide and Rodney L. Stump, Journal of Production Innovation Management, 16 (September 1999), pp. 469-82. [Literature
review. Data collection (seller-buyer dyads). Impacts, Buyer
knowledge. Prior relationship history. Rate of regulatory change.
Product customization. Statistical analysis. Managerial implications.]
73
Build It, and They Will Come. Philip E. Hendrix, Marketing
Management, 8 (Winter 1999), pp. 31-35. [E-commerce, Impacts,
Shopping behavior. Pricing, Branding, Channels, Advertising,
Assessment.]
74
Can You Leap Across the E-Business Band Gap? Ralph A.
Oliva, Marketing Management, 8 (Winter 1999). pp. 48-52. [The
"band gap" separates genuine e-business from less potent forms of
online commerce. E-business stages (add-on, transition, beyond
the gap). Success, Guidelines.]
75
Purchasing, 127 (October 21, 1999), pp. S1-S93. [Eighteen articles on the Internet as a purchasing tool. Survey, Commodities
buying. Projections, Buy-side systems. Online auctions. Sell-side
Web sites. Communication with suppliers. Government, E-commerce, Transportation, Careers, Electronics sites. Energy sites.
Exchange and catalog sites. Federal bills. Web searches. Examples.]
76
Purchasing, 127 (November 18, 1999), pp. 17-58. [Eleven articles
on what buyers want from suppliers. Metals, Chemicals and plastics. Electronics, Electronics manufacturing. Computer equipment.
Office products and business systems, MRO distribution. Transportation/logistics, Packaging, E-commerce systems. Examples.]
77
Purchasing, 127 (December 16, 1999), pp. S6-S66. [Sixteen articles on what buyers want from Web sites, Internet survey. Producers and third-party exchanges. Supplier readiness for e-procurement. Buyer solutions. E-commerce for trading partners.
Third-party hosted Web sites. Benefits, Internet profile. Favorite
sites. Economic data and analysis. State tax offices. Chemical and
metals buyers. Office supplies, PCs and Software, MRO buyers.
Examples.]
78
Peace Offering. Michele Marchetti, Sales and Marketing Management, Part 1, 151 (September 1999), pp. 58-60, 62, 64, 66, 68.
[Channel strategies. Motivating dealers. Support, Communication,
Training, Examples.]
79
Shifting Gears. Michele Marchetti, Sales and Marketing Management, 151 (December 1999), pp. 3 8 ^ 2 , 44, 46, 48. [E-commerce,
Data warehousing. Automobiles, Customer relations. Creative,
Management styles. Pricing, No-haggle, Examples.]
80
Internet Channel Conflicts. Susan Reda, Stores, 81 (December
1999), pp. 24-26, 28. [Web site launches. Brand-centric, Decision
to sell direct over Internet, Retailers' competitive concerns. Consumer attitudes. Convenience, Stores as distribution points. Examples.]
81
2.4 Physical Distribution
Seealso95, 139, 141,162, 173, 191, 192, 194,195,211,213,229
Many Happy Returns. Harvey Meyer, Journal of Business Strategy, 20 (July/August 1999), pp. 27-31. [Discussion, Reverse logistics. Problems, Opportunities, Centralized returns centers. Bar
codes. Examples.]
82
Purchasing Pros Stumhie Toward Strategic Supply Management. Purchasing, 127 (September 16, 1999), pp. 20-21. [Survey,
Attitudes, Top management support. Long-term agreements. Organizational change. Minimizing transactional buying. Assessment.]
83
Just-in-Time: What's It Going to Take to Make It Work? Brian
Milligan, Purchasing, 127 (September 2, 1999), pp. 40-41,43^W.
[Discussion, Problems, Implementation, Communication gaps, Inplant supply representatives. Accepting the system. Transporting
the goods. Emergency situations. Examples.]
84
Voice Recognition Systems Find Growing Uses in Warehouses
and Distribution Centers. Karen M. Kroll, Stores, 81 (November
1999), pp. 77-78, 80. [Discussion, Techniques, Cost savings.
Speed, Returns processing. Integration with real-time location systems. Examples.]
85
2.5 Pricing
See also 58, 74. 80. 99, 161, 195, 197, 198
Role of Market Turbulence in Shaping Pricing Strategy.
Michael F. Smith, Indrajit Sinha, Richard Lancioni, and Howard
Forman, Industrial Marketing Management, 28 (November 1999),
pp. 637-49. [Literature review. Hypotheses, Survey of purchasing
managers. Measures, Product life cycle. Reference prices. Price
premiums. Statistical analysis. Managerial implications.]
86
The Limits of Price Leadership: Needs-Based Positioning
Strategy and the Long-Term Competitiveness of Europe's Low
Fare Airlines. Thomas C. Lawton, Long Range Planning (UK), 32
(December 1999), pp. 573-86. [Discussion, Passenger and breakeven load factors. Adopting a strategic position. Leveraging organizational capabilities. Offering better value, European expansion.
Case study.]
87
2.6 Product
See also 14, 21, 22, 27, 31, 32, 33, 44, 45, 49, 57, 58, 73, 74, 81,
86,99, 104, 114, 121, 144, 154, 161, 183, 194, 196,204,206
Strategic Brand Valuation: A Cross-Functional Perspective.
Karen S. Cravens and Chris Guilding, Business Horizons, 42
(July/August 1999), pp. 53-62. [Accounting information and marketing decisions. Costing techniques. Projections of future incomes
and cash flows. Communication, Information sharing. Assessment,
Implications.]
88
Cutting-Edge Players Push Weh Branding Beyond the Banner.
Sean Callahan, Business Marketing, 84 (July 1999), pp. 1, 35.
[Companies prefer to show their brands in action. Notion that
branding should move away from banners to Web sites. Impacts,
Customer relations. Examples.]
89
The New Meaning of Quality in the Information Age. C.K. Prahalad and M.S. Krishnan, Harvard Business Review, 77 (Septem-
ber/October 1999), pp. 109-18. [Information infrastructure. Portfolios, Software packages. Risks, Domains, Characteristics, Customer
dialogue. Changes in technology. Expectations, Examples.]
90
What High-Tech Managers Need to Know About Brands. Scott
Ward, Larry Light, and Jonathan Goldstine, Harvard Business
Review, 77 (July/August 1999), pp. 85-95. [Discussion, Misconceptions, Realities, Market shares. Value, Promises, Persistence,
Consistency, Equity, Success, Guidelines.]
91
Key Factors in Increasing Speed to Market and Improving
New Product Success Rates. Gary S. Lynn, Kate D. Abel, William
S. Valentine, and Robert C. Wright, Industrial Marketing Management, 28 (July 1999), pp. 319-26. [Literature review. Model proposal. Survey of managers. Effects, Vision, NPD process. Longterm view. Product refinement. Regression analysis. Implications.]
92
Brand Stretch. Allan J. Magrath, Ivy Business Journal (Canada),
63 (July/August 1999), pp. 10-12. [Discussion; Factors; Horizontally, across assortments, categories, and markets; Vertically, by
price/quality association; Extending brand reach through globalization. World Wide Web, or cobranding partnerships; Update
brands and continually reestablish their relevance.]
93
The Impact of Brand Extensions on Parent Brand Memory
Structures and Retrieval Processes. Maureen Morrin, Journal of
Marketing Research, 36 (November 1999), pp. 517-25. [Literature
review. Hypotheses, Two experiments. Effects, Parent brand categorization and dominance. Extension fit and number. Recall,
Recognition, Statistical analysis.]
94
Journal of Product Innovation Management, 16 (November 1999),
pp. 509-68. [Four articles on new product launch. Strategy, Tactics, Demand outcomes. Success factors. Skills and resources.
Market information gathering. Managerial decisions in The
Netherlands, Managing product introduction risk through
response-based logistics.]
95
First, Fast, and On Time: The Path to Success. Or Is It? Denis
Lambert and Stanley F. Slater, Journal of Product Innovation Management, 16 (September 1999), pp. 427-38. [Literature review.
New products. Development cycle times. Schedule performance.
New market-focused principles. Effective market introduction timing. First to mindshare. Managed responsiveness. Market windows
(imposed, controllable, emergent). Examples.]
96
Creativity -t- Business Discipline = Higher Profits Faster from
New Product Development. Greg Stevens, James Burley, and
Richard Divine, Journal of Product Innovation Management, 16
(September 1999), pp. 455-68. [Literature review. Hypotheses,
Study of chemical company's NPD projects. Measures
(Myers-Briggs Type Indicator Creativity Index and NPD effectiveness). Relationships, NPD stages. Personality traits. Opportunity identification. Assessment.]
97
The Soft Side of Telecoms. Finn Persson, Jorgen Rosengren, and
Michael J. Wilshire, McKinsey Quarterly, (No. 4, 1999), pp.
122-33. [Discussion, Software packages. Focal points. Impacts,
Operating systems for mobile devices. Access gateway. Core network architecture. Network management and control. User interface. Examples.]
98
2.7 Sales Promotion
S e e also I I I , 193
The Role of Retail Promotion in Determining Future Brand
Loyalty: Its Effect on Purchase Event Feedhactc. Karen Gedenk
and Scott A. Neslin, Journal of Retailing, 75 (Winter 1999), pp.
433-59. [Literature review. Model estimation. Hypotheses, Data
collection (Nielsen and GFK, Germany), Comparisons, Price versus nonprice promotions. Statistical analysis. Managerial implications.]
99
Short- or Long-Duration Coupons: The Effect of the Expiration Date on the Profitability of Coupon Promotions. Aradhna
Krishna and Z. John Zhang, Management Science, 45 (August
1999), pp. 1041-56. [Literature review. Model presentation.
Propositions, Free-standing-insert and market-level analysis.
Coupon duration has been decreasing over time. Larger market
share firms give shorter coupon duration. Assessment.]
100
2.8 Advertising
See also 5,9, 10, 11, 12, 13, 17,27,64,74,89, 160, 199,206
Comparative Analysis of Advertising Information in a U.S. and
Mexico Edition of a Men's Magazine. Louis K. Falk, Robert W.
Jones, Dawn E. Foster, and Sharaf Rehman, International Journal
of Commerce and Management, 9 (No. 3 and 4, 1999), pp. 33-45.
[Literature review, Mexican magazine advertisements are more
informative than those in the U.S. editions. Information cues are
markedly different with respect to frequency within the advertisements of the two countries.]
101
Advertising on the Web. Natia English and Michael Pearee, Ivy
Business Journal (Canada), 63 (July/August 1999), pp. 38-41.
[Discussion, Presence sites. Sponsorships, Banner and pop-up ads,
Internet penetration by age and gender. Connection speed. Households with personal computers, Internet ad spending. Examples.]
102
Flaming, Complaining, Abstaining: How Online Users
Respond to Privacy Concerns. Kim Bartel Sheehan and Mariea
Grubbs Hoy, Journal of Advertising, 28 (Fall 1999), pp. 37-51.
[Literature review; Hypotheses; Survey; More likely to provide
incomplete information to Web sites, notify Internet service
providers about unsolicited e-mail, request removal from mailing
iists, and send a "flame" to online entities that send unsolicited
e-mail and less likely to register for Web sites that request information; Implications for online advertisers.]
103
Brand Endorsement, Popularity, and Event Sponsorship as
Advertising Cues Affecting Consumer Pre-Purchase Attitudes.
Dwane Ha\ Dean, Journal of Advertising, 2S(Fa\\ 1999), pp. 1-12.
[Literature review. Hypotheses, Experiment, Variables, Quality,
Unique, Manufacturer esteem. Corporate citizenship. Statistical
analysis. Implications.]
104
Advertising Agency Compensation: An Agency Theory Explanation. Deborah F. Spake, Giles D'Souza, Tammy Neal Crutchfield, and Robert M. Morgan, Journal of Advertising, 28 (Fall
1999), pp. 53-72. [Discussion, Hypotheses, Survey of client advertising managers. Likelihood of outcome-based contracts. Effects,
Measurability, Goal conflict. Risk averseness. Relationship age.
Statistical analysis.]
105
The Portrayal of African-Americans in Business-to-Business
Direct Mail: A Benchmark Study. Thomas H. Stevenson and
Linda E. Swayne, Journal of Advertising, 28 (Fall 1999), pp.
25-35. [Content analysis. Industrial advertising. Frequency of
appearance. Occupational portrayals. Racial composition. Assessment, Implications.]
106
Influences on the Purchase of Yettow Page Display Advertisements. Avery M. Abernethy and David N. Laband, Journal of
Advertising Research, 39 (September/October 1999), pp. 15-25.
[Literature review. Study of Yellow Page listings for selected professional services. Effects, Clutter, Prices, Proportion of new residents. Statistical analysis. Implications.]
107
Client-Agency Perspectives of Information Needs for Media
Planning. Russell Abratt and Deanna Cowan, Journal of Advertising Research, 39 (November/December 1999), pp. 37-52. [Literature review. Two samples. Types of information. Budget, Communication planning and strategy. Consumer behavior. Competitive.
Creative, Historical, Market size. Media, Objectives, Product,
Brand, Reach and frequency. Sales, Segmentation and target markets. Timing, Statistical analysis. Implications, South Africa,] 108
Enhancing the Detection of Misleading Comparative Advertising. Michael J, Barone, Randall L, Rose, Paul W, Miniard, and
Kenneth C. Manning, Journal of Advertising Research, 39 (September/October 1999), pp, 43-50, [Literature review. Framing correspondence hypothesis. Measurement recommendations. Problems (encoding frames). Illustrative applications,]
109
Factors Affecting In-Market Recall of Food Product Advertising. Michael Ewing, Julie Napoli, and Erik du Plessis, Journal of
Advertising Research, 39 (July/August 1999), pp, 29-38, [Literature review; Hypotheses; Analysis of commercials; Comparisons
based on gender, liking, verified recall, commercial length, media
weight, and flighting; Statistical analysis; South Africa,]
114
Visual Attention to Repeated Print Advertising: A Test of Scanpath Theory. Rik Pieters, Edward Rosbergen, and Michel Wedel,
Journal of Marketing Research, 36 (November 1999), pp, 424-38,
[Literature review. Model presentation. Hypotheses, Two experiments. Measures, Attention duration and wear-out. Inter- and
You've Got Sales. Chad Kaydo. Sales and Marketing Management, 151 (October 1999), pp, 28-32, 34, 36, 38-39, [E-commerce,
Business-to-business, Impacts, Saves time. Relationship selling.
Targeting specific segments. Providing a new service. Examples.]
130
You Bet Your Life. Sarah Lorge, Sates and Marketing Management, 151 (December 1999), pp. 68-70, 72, 74-76. [Discussion,
Salespeople, Gambling addictions. Warning signs (irregularities
around the use of credit cards, expenses that do not make sense,
excessive borrowing, advances on commission checks). Success,
Guidelines.]
131
Ctiarting a Course. Erin Strout, Sales and Marketing Management, 151 (August 1999), pp, 46-48, 50, 52-53, [Trends, Mapping
software. Territory alignment. Plotting customers by Zip code.
Costs, Web-based systems. Examples.]
132
Growing Pains. Erin Strout, Sales and Marketing Management,
151 (November 1999), pp, 78-79, 81, 83-84. [Compensation
plans. Salespeople, Goals, Change, Communication, Rewards,
Examples,]
133
3. SPECIAL MARKETING APPLICATIONS
3.t Industrial
See also 43, 49, 51, 54, 67, 73, 76, 77, 78, 83, 84, 86, 92, 97, 106,
125, 152, 195,203,204
Internet Use Within the U.S. Plastics Industry. Brett A, Boyle
and Linda F, Alwitt, Industrial Marketing Management, 28 (July
1999), pp, 327-41. [Discussion, Survey of firms. Communication
flows. Information acquisition. Communication mode. Users versus nonusers. Impacts on marketing. Statistical analysis. Managerial implications,]
134
The Determinants of Choice Set Structure in High-Technology
Business Markets. Paul G, Patterson and Philip L, Dawes, Industrial Marketing Management, 28 (July 1999), pp. 395-411. [Literature review. Hypotheses, Survey of firms. Impacts, Buyer's past
relationship with vendor. Degree of external technical consultant
involvement. Purchase situation variables (importance, complexity, novelty). Statistical analysis. Managerial implications, Australia,]
135
Purchasing: A New and Critical Role. Rod Sherkin, Ivy Business
Journal (Canada), 63 (July/August 1999), pp, 12-15, [Discussion,
Overlooked potential. Comparisons, Compensation, Amount of
training received. Success, Guidelines,]
136
Factors That Affect Performance of U.S. Small and Medium
Sized Technology-Based Enterprises: Does Multinationality
Matter? Gongming Qian and Denis Wang, Journal of Business
and Entrepreneurship, II (October 1999), pp. 119-31, [Model presentation. Data collection. Variables, Firm size. Firm age, R&D
spending. Advertising expenditures. Debt level. Regression analysis. Managerial implications,]
137
Behind Successful IT Strategy Is a Powerful Purchasing Operation. Susan Avery, Purchasing, 127 (October 21, 1999), pp.
50-51, [Survey, Involvement in technology purchases. Involvement of other departments. Supplier selection criteria. Where purchased (value-added resellers, direct from manufacturer). Examples,]
138
Leave the Buying of MRO Supplies to Users! Susan Avery, Purchasing, 127 (September 2, 1999), pp, 49, 51-52. [Survey, Supply
management strategies. Integrated supply. Procurement cards,
Internet, Benefits (reduced acquisition costs, lower inventory levels, customer service). Management change. Examples,]
139
Profile of the Purchasing Professional. Kevin R, Fitzgerald, Purchasing, 127 (July 15, 1999), pp. 74-75, 78-79, 82, 84, [Survey,
Personal information. Responsibilities, Career information.
Assessment,]
140
Push Is On to Shorten Leadtimes for Custom Car Orders.
Brian Milligan, Purchasing, 127 (October 7, 1999), pp, 74, 76, 78.
[Production scheduling. Competitive advantage. Software packages. Logistics Continuous Improvement, Reduced supply inven-
The Consumer Meets the Euro: Likety Effects and Impticatiotts. Linda Caller, Journal of Brand Managemenl (UK), 1 (September 1999). pp, 21-1)1. [Discussion, Consumer attitudes. Perceived effects. Pricing (sensitivity, psychological price points,
price transparency, and convergence). Distribution and purchasing.
Brands and communications. Assessment, Many countries,] 161
Gtobal E-Commerce, Local Problems. Sunny Baker, Journal of
Business Strategy, 20 (;july/August 1999), pp, 32-38, [Discussion,
Effects, Supply chain. Software packages. Data access and control.
Standards and cross-border operational consistency. Cultural differences. Examples,]
162
Journal of International Business Studies, 30 (Fourth Quarter
1999), pp, 655-812, [Nine articles on new trends in international
and multicultural management. Work values. Computer-use ethics.
Measure of export market orientation. Expatriate trainability.
Leadership behavior and organizational commitment. Managerial
choice. Organizational justice. Culture assessment, Intracultural
variation. Many countries,]
163
Knowledge Transfer in International Acquisitions. Henrik Bresman, Julian Birkinshaw, and Robert Nobel, Journal of International Business Studies, 30 (Third Quarter 1999), pp, 439-62, [Literature review. Regression models. Hypotheses, Survey of
companies and case studies. Factors (technological know-how,
patents, communication, visits and transfers, articulability of
knowledge, elapsed time, R&D employees). Assessment, Sweden,]
164
International Corporate Visual Identity: Standardization or
Localization? T.C, Melewar and John Saunders, Journal of International Business Studies, 30 (Third Quarter 1999), pp, 583-98,
[Literature review. Hypotheses, Survey of multinationals. Factors,
Product markets. Corporate profile. Entry strategy. Local issues.
Language, Statistical analysis, Implications,]
165
Nigerian Consumer Attitudes Toward Foreign and Domestic
Products. Chike Okechuku and Vincent Onyemah, Journal of
International Business Studies, 30 (Third Quarter 1999). pp,
611-22, [Consumer survey. Country of manufacture was significantly more important than price and other product attributes. The
"Made in Nigeria" label was rated lower than labels from more
economically developed countries. Conjoint analysis. Implications,]
166
Dimensions, Determinants, and Differences in tbe Expatriate
Adjustment Process. Margaret A, Shaffer, David A, Harrison, and
K, Matthew Gilley, Journal of International Business Studies, 30
(Third Quarter 1999), pp. 557-81, [Literature review. Hypotheses,
Survey, Adjustment, Factors (job, organizational, nonwork. individual, positional). Moderating relationships (previous international experience, language fluency, hierarchical level, functional
area, assignment). Statistical analysis,]
167
Transfer of Marketing Know-How in International Strategic
Alliances: An Empirical Investigation of the Role and
Antecedents of Knowledge Ambiguity. Bernard L, Simonin,
Journal of International Business Studies, 30 (Third Quarter
1999), pp, 463-90. [Literature review. Theoretical model.
Hypotheses, Survey of multinationals. Variables (tacitness, specificity, complexity, experience, partner protectiveness, cultural distance, organizational distance). Effects, Collaborative experience.
Firm size. Alliance duration. Statistical analysis,]
168
The Persistent Competitive Advantage of Traditional Food
Retailers in Asia: Wet Markets' Continued Dominance in Hong
Kong. Arieh Goldman, Robert Krider, and S, Ramaswami, Journal
of Macromarketing, 19 (December 1999), pp, 126-39, [Literature
review. Modernization strategies. Wet markets' superiority. Dimensions (consumer, supply, operations, economic). Developments,
Assessment, Implications,]
169
Gender Inequity and Quatity of Life: A Macromarketing Perspective. Ronald Paul Hill and Kanwalroop Dhanda, Journal of
Macromarketing, 19 (December 1999), pp, 140-52, [Literature
review. International, Consumption inequities and social justice.
United Nations data. Comparisons, Gender-related development
index. Empowerment measures. Statistical data. Recommendations,]
170
Managing Service Quality with Internal Marketing Schematics. Ian N, Lings, Long Range Planning (UK), 32 (August 1999),
pp, 452-63, [Customer satisfaction. Service blueprinting. Internal
and external eustomer-visible processes, Interaetions, Motivating
employees. Application,]
182
Antecedents and Consequences of Marketing Managers' Contiict-Handting Betiaviors. X, Michael Song, Jinhong Xie, and
Barbara Dyer, Journat of Marketing, 64 (January 2000), pp. 50-66,
[Literature review. Model development and testing. Hypotheses,
Survey of nonservice firms. Measures, Goals incongruity. Management support for integration. Participative management. Early
involvement. Job rotation. Avoiding and collaborating behaviors.
Cross-functional integration. Performance. Cross-national differences. Japan, China (Hong Kong), United States, United Kingdom,]
172
Restructuring European Supply Chains hy Implementing
Postponement Strategies. Remko I, van Hoek, Bart Vos, and
Harry R, Commandeur, Long Range Planning (UK), 32 (October
1999), pp, 505-18, [Deferring process in which products are transformed according to unique customer specifications. Impacts,
Visioning. Logistics strategic analysis and planning. Managing
change. Case studies,]
173
Bypassing Barriers to Marketing in Japan. Michael R, Czinkota
and Masaaki Kotabe. Marketing Management, 8 (Winter 1999),
pp, 36-43, [Expert opinion. Identifying change. Market impediments. Expected structural changes. Methods to improve foreign
penetration (trade negotiations, business strategy). Implications,]
174
Getting to Global. Lowell L, Bryan and Jane N, Fraser, McKinsey
Quarterly, (No, 4, 1999), pp, 68-81, [Economic integration. Market potentials. Business growth. Market entry. Access, Capital.
Technology, Intangibles. Examples,]
175
Think Glohal, Hire Local. Tsun-yan Hsieh, Johanne Lavoie, and
Robert A.P Samek, McKinsey Quarterly, (No, 4, 1999), pp,
92-101, [Multinationals, Expatriate executives. Emerging markets.
Recruitment, Training, Advancement, Retention, Examples,] 176
3.4 Services
5eea/,so6,39,42,6l,62,69,87, 107, 120, 126, 128, 146, 150,229
Taking the High Road. Kendra L, Darko, American Demographics,2\ (October 1999), pp, 36-39, [Business travel. Survey, Stress,
Personal services. Freestanding Net Stations, Customer databases.
Examples,]
177
Happy Campers. John Fetto, American Demographics, 21 (July
1999), pp, 46-47. [Residential camps. Special interests, 15- to 18year-olds, Costs, Activities, Examples.]
178
Weh Savvy for Hire: Marketers Turning to Consultants for
E-Commerce Expertise. Sean Callahan, Business Marketing, 84
(November 1999), pp, I, 52, [Discussion, Effectiveness, E-business
strategy. Web design and marketing support. Information technology. Examples,]
179
Banks Hit the Net As Traditional Efforts Fail. Philip Clark,
Business Marketing, 84 (November 1999), pp, 1,51, [Personalization in a large-scale, paper-based environment is difficult to attain;
Banks are planning portal launches, tailored e-mail campaigns, and
industry specific Web sites; Examples,]
180
ory, Muitiechelon inventory. Incentive contracts, Nash equilibrium, Stackelberg equilibria. Assessment,]
191
Decentralized Supply Ctiains Subject to Information Delays.
Fangruo Chen, Management Science, 45 (August 1999), pp.
1076-90, [Literature review. Models, Teams, Cost centers. Incentive compatibility. Irrational behavior. Example,]
192
A Periodic Review Inventory Model with Demand Influenced by
Promotion Decisions. Feng Cheng and Suresh P. Sethi, Management Science, 45 (November 1999), pp, 1510-23, [Markov decision
process. Dynamic programming. Mathematical equations. Finite
horizon. Base-stock and threshold policies. Assessment,]
193
The Effects of Selling Packaged Goods on Inventory Decisions.
Ricardo Emst and Panagiotis Kouvelis, Management Science, 45
(August 1999), pp. 1142-55, [Literature review. Model presentation. Inventory with substitution. Bundling policies, Newsvendor
problem. Retail inventories. Product line design. Assessment,] 194
Coordinating Investment, Production, and Subcontracting. Jan
A, Van Mieghem, Management Science, 45 (July 1999), pp, 954-71,
[Literature review. Analytic models. Outsourcing, Supply contracts.
Supply chain. Capacity, Transfer pricing. Assessment,]
195
Endogeneity in Brand Choice Models. J, Miquel Villas-Boas and
Russell S, Winer, Management Science, 45 (October 1999), pp.
1324-38. [Discussion, Error structures. Scanner panel data. Marketing mix variables. Impacts, Purchasing probabilities. Assessment,]
196
Estimating Price Elasticities witb Theory-Based Priors. Alan L,
Montgomery and Peter E, Rossi, Journal of Marketing Research,
36 (November 1999), pp, 413-23. [Prior information based on
restrictions imposed by additive utility models. General substitution parameter and brand-specific expenditure elasticities. Differential shrinkage approach. Store-to-store variations. Expenditure
elasticities. Applications,]
197
A Characterization of Retailer Response to Manufacturer
Trade Deals. Rajeev K, Tyagi, Journal of Marketing Research, 36
(November 1999). pp, 510-16, [Model presentation. Demand
functions. Retail pass-through. Elasticity, Pricing, Marginal revenue. Marginal cost. Optimal, Profit maximization,]
198
4.2 Research Methodology
Seeaiso 1 . 2 , 3 , 4 , 5 , 6 , 7 , 8 , 9 , 10, II, 12, 15, 16, 17, 18,21,22,
23,24,37,46,55,57,59,71,72,94,99, 100, 103, 104, 105, 107,
109, 110, 111, 112, 113, 114, 116, 118, 119, 120, 126, 147, 148,
149, 177, 183, 188, 189, 197, 219, 220
Tbe Plunge into Prime Time. Deirdre Dolan, American Demographics, 21 (September 1999), pp, 48-52, 54, 56, [Trends, Target
audiences. Market shares. Show types. Typical advertisers.
Impacts, Age groups. Gender, Race, Example.]
199
Keeping Up witb Teens. Christina MerriW, American Demographics, 21 (October 1999), pp, 27-31, [Trends, Magazines, Target
markets. Fragmentation, Reading habits. Boys, Girls, Choices,
Titles, Online, Examples,]
200
Got Questions? All You Have to Do Is Ask. Kendra Parker, American Demographics, 21 (November 1999), pp. 36-39. [Internet surveys. Customer satisfaction. Retail Web sites. Pricing, Service,
Shopping behavior. Privacy concerns. Demographic characteristics. Problems, Costs, Response rates. Examples,]
201
Sometbing in the Way We Move. Glenn Thrush, American Demographics, 2\ (November 1999), pp, 48-52,54, [Trends, Movement
to nonmetro rural counties. Western states. Rating scale. Natural
appeal. Labor market considerations. Problems, Lower pay.
Remoteness, Connections to the outside world. Examples.]
202
Industrial Marketing Management, 28 (May 1999), pp, 201-317,
[Ten articles on researching business and high-technology markets.