- BI, Analytics and other solutions for

Telecom Operators

© Abiba Systems | www.abibasystems.com

 Telecom industry today
Vibrant and Fast Evolving
Rapid advances in technology
Regulations and licensing –major factors

Challenges facing telecom

Huge and rapidly growing subscriber base
Intense competitive pressure
Declining ARPUs
Threat of churn
High expectations of customer service levels
On demand service offering

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 CURRENT challenges in information management

Multiple OSS/BSS systems covering different business functions

Limited integration of data across operators
Business user dependent on IT for on-demand information and analysis
Most analysis on past information and not based on real-time data

Business Intelligence is a solution for these challenges

BI helps operators learn from the past, understand the present and plan for
the future.
It provides –
•Integration across data sources
•Transforms data into knowledge based on business rules
• Empowers business users to make informed decisions
•Supports on-demand and real-time information analysis

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 • We are a Technology firm focused on being a Business Intelligence partner of choice
for Global Corporations
• We use advanced analytics tools customized to meet industry specific requirements.
Our approach
• We understand the business, the business user requirements and then provide
the appropriate and cost effective solution.
Our solution highlights
• Right B.I solution
• Rapid deployment for quick wins
• User friendly solutions to improve end user product utilization
• Lower TCO to ensure higher ROI
ABIBA Management
• Promoter team have several decades of experience globally in companies in Europe,
North America, Asia and Africa
• Senior management team is highly qualified with experience in management and
technology

© Abiba Systems | www.abibasystems.com

 Products:
TeleView TM Process intelligence
Manufacturing intelligence
Champion
TIMS

BI Consulting:
BI Strategy, Scoping and Selection improvement
BI System design/architecture
Technical and business user training
BI System performance analysis and

Solutions and Services - 3DM Approach

Datamart and Enterprise Data Warehouse solutions
Data Sourcing - ELT/ETL/EAI
Data Mining and analytics
Data Management
Process improvement and workflow

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 • Performance management application
• An integrated solution having its own
database, data capture, data processing and
front-end.
• Modular solution covering different
operational areas like Activations, Usage and
prepaid recharges.
• In-built KPIs.
• Multi-dimensional analysis,
• Variance of Plan V/s actual performance
• Multiple scenario building for improved
planning and profit maximization.

What’s happening, why is it happening and what is going to happen – Answers to 3 critical
questions for Senior management

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© Abiba Systems | www.abibasystems.com
 An integrated solution with model building interactive analytical front end

Key features:
• Segmentation and Profiling
• Customer wise churn prediction
• Response models
• Early warnings

Benefits:
• Churn reduction
• Improved cross-sell and Up-sell
• Reduced cost of acquisition

4/27/2010
© Abiba Systems | www.abibasystems.com
 Segment level Churn prediction – Region wise

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 TIMS is a Telecom network rollout ERP
• Supports requirements of both
Operators and Infra providers.
• Covers 2 Stages -
– Pre commissioning
– Post commissioning
• Monitor , track and ensure Network
roll-out is as planned
• Executive dashboard, Early warning
and Geo Maps

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 • Pre-built work flow tracking of different stages in the process – Telecom network
deployment ERP solution
• Anytime anywhere access - Web enabled ‫‏‬
• Integrated, database driven design – access data from multiple sources
• Complete service support – host, data backups, security, enhancements and solution
support
• Powerful reporting functionality
• Interactive, graphical management dashboard
• Secure with configurable user management
• SMS and email connectivity for alerts and summary details
• Interface possible with GIS, Project management tools, N/w Planning, Accounting &
financial systems‫‏‬

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 Lease Mgt

Core N/w Planning Site Site Site Hand

O&M
Modules Data Mgt. Acquisition Build Acceptance over

Logistics OPEX

Milestone planning

Reporting & GPS maps Reports Dashboard Early warning Analytics

analytics

External
Finance N/W information Vendor systems
systems

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 Data Data Decision
Data Analysis
Sourcing Management support

•Dashboard
• DW design, •What if analysis
• Data modeling development •Advanced
• Optimization
• Enterprise and reporting
application and maintenance •Early warning
•OLAP drilling/
Integration (EAI) system
• Remote Slicing and Dicing
• Data quality administration •Information
• Predictive
and support visualization
analytics

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 • Turnkey data warehousing solution covering –
• Solution design
• Hardware and software installation
• Solution development and implementation
• Solution support
• Modular approach covering – Key functions and Key business areas
• Pre-built cubes and analytic models for key requirements like –
• Customer segmentation
• Response modeling
• Customer retention

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Data Warehouse services

Data Warehouse services

Source User Interface
systems
Data
loading

Services
Data

Analysis
Warehouse

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Segmentation and profiling
•Identify your profitable segments and
their behavior
•Estimate the life time value of your
customer segments for better
marketing
Risk models
•Identify the most risky customer
segments and list at-risk customers
• Identify the customers who are
going to default or delay the payment
© Abiba Systems | www.abibasystems.com
Response models
•Identify the most sensitive customers
for cross selling/up selling
• Identify customers likely to respond to
promotional offers
Churn Prediction
• Predict the potential churn –individual
subscriber and segment level.
• For both postpaid and prepaid
Forecasting
Forecast Sales, Revenue, Churn, Default
and other critical attributes based on
historic performance.
 •QoS analysis • Retention
•Traffic analysis • Life time value
•Early warning • Service Level
system analysis
•Predictive analysis
Network Customer

Sales &
Revenue
Marketing
•Cross sell /Up sell
•Promotion • Segment analysis
effectiveness • Product Profitability
•Customer
Acquisition

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 With rapid rollout of network, the operating expenses have been rising sharply
for operators.
There is emphasis on reducing opex to improve the profitability of operations

Opex Analytics
A very effective analytical solution to manage the opex better by –
1. Capturing all opex in an integrated database
2. Multi-dimensional analysis and trending of expenses
3. Early warning indicators based on business rules
4. Predictive analysis and what-if simulation for more accurate projections of
expenses

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 Pre built solutions Guaranteed user penetration
• Built to enable functional user to have
• Rapid deployment model
information and analysis on-demand
• Modular approach enabling scalability
• User friendly & interactive front-ends
• Pre-built models and Business critical KPIs
• User configurable business rule engines
pre-configured
and user interfaces

Collaborative implementation Attractive Total cost of ownership (TCO)

• Identify high priority and high profitable • Optimised Hardware requirements.

requirements. • Lower licensing costs by using Open
• Integrate with multiple data sources to source tools.
present unified view of business. • Scalable to safeguard investments made
• Business led Customisation in IT solutions.

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 For Enquiries and Questions
Please Contact
Abiba Systems
www.abibasystems.com
info@abibasystems.com
+91-80-2679 6810

© Abiba Systems | www.abibasystems.com

© Abiba Systems | www.abibasystems.com