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Reservations Manual:
Getting Started & Reservations Basics
OPERA TRAINING
In opera we verify information such as occupation, our house status, ADR( average daily
rate), inventory, and we input traces and alerts to help front desk verify information about
payment and special requests.
1. Occupation for the week
Quick Key command SHIFT+F2
Within this quick command we can observe the arrivals, departures, out of service, out of
order rooms and our occupation percentage for the following days.
2, House Status & ADR
Quick Key command Shift+F3
Within this quick command we can observe the current house status, current arrivals and
departures, expected arrivals and departures, complimentary arrivals and our Average Daily
Rate. Which we use the total room revenues divided by the current currency exchange
ADR= Room Revenue/currency exchange
3. Inventory
Quick Key Command Cntrl+F2
Within this command we can observe the different room we currently have available for
sell.
ACC= Accessible Rooms (2)
DNK= Deluxe Non Smoking King (51)
DNQ= Deluxe Non smoking Queen (10)
DDN= Deluxe Double Non Smoking (25)
ROH= Run of the House
ONK= Oversize Non Smoking King(24)
ENK= Executive Non Smoking King(26)
JST= Junior Suite (12)
SVK= Ambassador Suite (2)
SPK= Presidential suite (1)

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4. Reservations: Find a Reservation, traces, alerts.

To find a reservation in opera we have various options clicking on reservations and then
selecting update a reservation and input the desired data on the field.
1. By Confirmation number = field space cnfo number
2. By name or last name
3. By Marriott rewards
4. By company
The same process can be used to determine the rate we can offer to make a sell to a corporate
or recurrent guest by deleting the date field.
For the process of alerts and traces we select the options field and then selecting the
desired traces or alerts.
For Traces we can input to whom we direct the trace
For alerts we can select when we want the Alert to appear wether at check in, check out or
anytime the reservation is accesses.

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MARSHA TRAINING

1. Welcome to MARSHA should appear on your screen.

2. Clear this screen. This is typically done using the Pause/Break key on your
keyboard.
3. Once you have a blank screen type LSI ("let's sine-in") and press the Enter
key.
4. The following screen will appear:
SINE IN
MARSHA USER ID NUMBER: ______

LOCATION: _____

ENTERPRISE ID: ________

EID PASSWORD:

5. Enter your MARSHA User ID number (you should have received this number from
your security administrator).
6. At Location, enter your 5-letter MARSHA code.
7. Enter your EID.
8. Enter your EID password.
9. Press the Enter key
This will bring you into MARSHA and show you the bulletin board for your location.
From this point, you are ready to go!

PERFORM SINE-OUT
When you are finished using MARSHA you must sine-out of the system. You should
not simply turn off your computer or close your MARSHA window. Follow the
example below:
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Type LSO ("let's sine-out") and press the Enter key.

Response:
A-SINED OUT
NO OTHER AREAS ACTIVE

ROOM POOLS, RATE PROGRAMS, AND RATE TYPES

In this section you will learn about room pools, rate programs, and rate types. You
will also navigate through your propertys inventory so that you can apply the
information you learn.
ROOM POOLS
Room pools represent clusters of rooms in a property which have like physical
characteristics. These room pools may be grouped by bed type or by other
characteristics or amenities. Each room pool is designated by a four-letter code.
Some examples are GENR, EXDX, ELEV, JSTE, SUIT, and PRES. The foundation of
how your property is priced begins with defining your most common room pools.
When there is a substantial difference between the value of one room pool and
another, it allows you to price them differently. For example, rooms on a concierge
level would be priced differently than those on standard levels, and king suite
rooms would be priced differently than a standard king-bedded room. Room pools
should be audited periodically to verify that:
room pools are a true reflection of the physical make-up of the rooms at the
property, and
An accurate number of rooms are authorized for sale in each room pool in
MARSHA.
One of the reasons why we use a more simplified room pool structure is that it
allows for an efficient sales process.

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To ensure that we are currently selling the right amount of room we verify the information using
Opera Quick command of inventory.
To Access Inventory by room pool we use the command
VIA/date we want to see inventory EX. VIA/17dec

To modify the inventory of a desired date we use the command

VID/date we want to modify inventory EX. VID/17dec

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Now to ensure we maintain the inventory in order as shown before we use the quick command
of Opera Ctrl+F2.
To modify the inventory of a specific room pool we use the command
VMAU/date room pool quantity we want to authorize. EX VMAU/17decgenr88
Have in mind that this command only modifies the room on the row AU.
Therefore in order base yourself easily picture a small (-) sign between AU and RS.
Hence AU-RS=RA this way we can modify the inventory of the Rooms Available (RA) on
MARSHA so that it is the same as in OPERA.
RATE TYPES
All transient rate programs are organized into the following five different rate types:
Regular (R)
Regular rates include a property's corporate, rack, and premium rates.
Examples = CORA, REGA, REGB, REGD, REGF, REGG, REGH
Business (B)
Business rates include special corporate rates or rates negotiated with national,
regional and local companies and businesses, plus government and military rates.
Examples = QELE (TIGO), JICG(JICA), PPJY (PEPSI), SPCW (Special Corprate special
rate)
Discount (D)
Discount rates are those which provide a discount off a propertys regular rates.
Typically these are weekend rates and national discount promotions such as WKNE
or AAA.
Examples = WKNE (weekend retail), QUAH (AAA), XMIA (Marriott Senior
Discount), MARF (Marriott Friends and Family Rate)
Package (P)
Package rates represent rates that combine the cost of the room and various
amenities such as meals, entertainment, and/or recreation, and are sold at one
price.
Example = YBKC (Stay for Breakfast rate), RNZG (Romance Package)
Wholesaler (W)

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Wholesalers represent special rates that are negotiated for certain established
wholesalers.
Examples = HXEF (Hotel Beds), XLJA (EXpedia)
To view the rates contained in these different rate types at your
property, }
VIR/DDMMM/R to view Regular rates
VIR/DDMMM/B to view Business rates
VIR/DDMMM/D to view Discount rates
VIR/DDMMM/G to view Group rates for standard groups
VIR/DDMMM/P to view Package rates
VIR/DDMMM/W to view Wholesale rates
EXAMPLE:

VIR/23OCT/R

Note how the date is entered in MARSHA. Whenever a date is entered in MARSHA,
it is entered in this format. The DD represents the day, and the MMM
represents the first three letters of the month. For example, 23OCT represents the
date October 23, and 01JAN represents the date January 1.
This screen will show information about each rate program such as the room pool,
rate program, name, and rate for that date. This is where you can view all of the
rates that are loaded at your property. As you can see from this screen, your
property has many different rate programs available, each representing a specific
offer and room pool. For example, you will most likely see multiple Retail Rates
listed under the Regular Rates, one for each room pool. You will also see many
other rates listed for each room pool, each with a different name.

JT FUNCTION
The JT command is used to clear your screen. The JT signifies junk to test or junk
to train and is used when a user wants to clear his or her display without recording
any information in MARSHA. This is the command you will typically use during your
training.
SCROLLING

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Although displays may be more than 20 lines, only 20 lines can appear on the
screen at one time. When the data displayed exceeds 20 lines, a message appears
at the bottom of the screen that says: MORE. The following entries allow the user
to scroll (or move) up or down on the display.
MD

Move down 20 lines. If the distance to the bottom of the display

is less than 20 lines, this entry moves the screen to display the
last 20 lines of data.

MD##

Move down a designated number of lines (e.g., MD50 to move

down 50 lines)

MB

Move directly to the bottom of the display (the last 20 lines)

MU

Move up 20 lines. If the distance to the top of the display is less

than 20 lines, this entry moves the screen to display the first 20
lines of data.

MU##

Move up a designated number of lines (e.g., MU 50 to move up 50

lines)

MT

Move directly to the top of the display (the first 20 lines).

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Creating Guest Reservations in MARSHA

There are 9 steps to making a basic reservation. They are as follows;

1.
2.
3.
4.
5.
6.
7.
8.
9.

Sell line
Name & number of people
Trip Purpose
Method of guarantee
Guest requests*
Address field
Phone
From
End booking

On the whole, these steps can be completed in any order, although the Method of
Guarantee and Guest Preferences can only be inputted once you have added the Sell
Line.
Above is a suggested flow of when to add each segment or field, but you can come up
with the way that best suits you and your Guests.
*NB: Guest Request segment is only a mandatory element for Reservations with a
Marriott Rewards profile on the booking. However, it is a Best Practice and a
Reservation Sales Criteria to ask all Guests if they have any Bed Type or Smoking
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Remember, the commands are 0 ZERO not O OH! Use this Guide as a reminder
for Key Commands

MARSHA QUICK REFERENCE GUIDE

Action
Entry
SELL STRATEGY
(ZERO NOT OH)
Sell Strategy Request
0NN
0NNnumber or rooms to reserve/DDMMM
number of nights
Select Rate
4 letter code
EX.0nn1/17dec1/qele
Force Sell a Rate Prgm
Override a Rate Prgm $$$ Amount
Complimentary Room
Group or Convention
NAME, ADDRESS & CONTACT
FIELDS
Name Field

Address Field

Change Address Field

Phone Field

Enter an E-mail
Trip Purpose Indicator
From Field (who is making the
booking/change)
GUARANTEE METHOD

0FS/DDMMM#/PRGM
0NN/DDMMM#/PRGM/$$$$$
Eg: 0NN/21SEP/CORA/31000
0*CMPFS1CMPADDMMM/NN (full service
hotels only)
0*MHCNN1MHCADDMMM/NN

N#of personasLAST/FIRST/TITLE (title is

optional)
N2SMITH/JOHN/MR/MRS
AH/XX (xx = country code) or
AH/Name
of Country
AC/XX (xx = country code) or
AC/Name
of Country
CAH
CAC
P#########C FREE FORM TEXT
c-company h-home t-travel agency f-fax
m=mobile
PEnameofguest@domain.com
TP-ALL/T (T= B Business, P pleasure, O
Both, D Decline)
Fself or FName
(ZERO NOT OH)

Subject to the individual Hotels arrival and booking rules policy!

Courtesy Hold (i.e. 6pm)

0A
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Credit Card Guarantee

Company Guarantee (Requires Co
Address)
Travel Agency Guarantee (Requires
IATA)
Wholesaler Guarantee (requires PN
Number)
Preference Plus Guarantee
(Requires PP)
Direct Bill Guarantee
Marriott Rewards Elite Guarantee
SPECIAL REQUESTS
Entry For Requests
More Than 1 Rm/Same Requests
END TRANSACTION CODES
E (confirmed)
EN (confirmed no confirmation sent)
EE (send email confirmation)

EPN (confirmed and keeps only

address, from, and phone fields)
CANCEL RESERVATION
CONFONUMBER or HOTEL/ARRV
DATE-NAME
XA
FNAME
EN

RESERVATIONS MANUAL

0GC/TTNNNNNNNNNNNNNNN/XX
0GA/CO
0GA/TA
0GA/WH
0GA/PP
0GA/DB
0GM
0GR/XX/XX/XX/XX/XX/XX (Max 12)
0GR/XX/XX-XX/XX (0GR/K1/N3-D4/C1)

EAN (confirmed & keeps all guest data

except name for additional reservations
copy)
EAE (confirmed, sends email confirmation
for first booking & keeps all Guest data
except name- for additional bookings
copy)
EPE (confirmed, sends email confirmation
for first booking & keeps partial data for
additional bookings copy)
GNR HISTORY
H = display history
Hints for reading Res History
XS = cancelled segment
AS = added segment
XN = cancelled/changed name
AN = added name
TIME ZONE ZULU TIME = GMT

RETRIEVE CLIENT FILES

T/A
Wholesale
Preference Plus Member
Marriott Rewards search by member
number
Marriott Rewards search by name/zip

-T12345678
-PN######
-PP#####
-G########
-GlastNAME/firstName*Z#####*A
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code
Marriott Rewards search by
name/country code (CC)
RESERVATION SHORTCUTS
Display Reservation
Display Previous Sell Accommodation
Line
Display Reservation History
Display Previous Guarantee
Display Previous Preferences
Display Rate Rules Hierarchy
Display last Client Profile entered
Display an Reservation with
confirmation number
MODIFY BOOKINGS
Cancel Segment
Insert Segment
Change or Delete Guest data

SENDING RESERVATIONS TO OPERA

Individual Reservation
By date (up to 10 days MAX in
advance)

RESERVATIONS MANUAL

-GlastNAME/firstName*ZCC*A

'R
'S
'H
'G
'P
'B
C
confirmation#
SEE PAGE 6 FOR FURTHER DETAILS
X# (# = number of segment to cancel)
/# (# = number of segment to insert after)
R to end Insert
Change: C#entry ex. C2P40045518880C
Delete: C#X
ex. C2P deletes 2nd
phone
Access Reservation
Type PA(enter)
PA/DDMMM

Communicating special requests / information:

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Sometimes we need to communicate something that does not have its own
designated Special Request Code. In this instance we have Service Fields and
Information Fields.
Service fields: There are several Service Fields available, each with their own
individual purpose, see below:
COMMAND

USE

OPERA LOCATION (Once PAd)

SCOMP

COMPLIMENTARY ROOM INFORMATION

Text will show in comments, once PAd to Opera, the booking will add a
special request code which will also be sent to MARSHA. Special
Request code: C7

SOTHR

MISCELLANEOUS INFORMATION
***Item will display as Reservation
Alert in Opera, not in Comments***

This field is automatically converted to an I-Field and will show in

Opera as a Reservation Alert a nd this Alert window will POP open
every time you touch the booking in Opera. Only use this format if its
something that you want everyone to be aware of, every time they
open the booking

Modifying & Cancelling a Reservation

F i e l d s & S e g m e n t s ; A re a re a s w i t h i n a b o o k i n g .
F I E L D S A Fi e l d c a n b e c h a n g e d o r m o d i fi e d w i t h o u t b e i n g d e l e t e d a s t h i s d o e s
n o t a ff e c t t h e s e l l l i n e

SEGMENTS To change a Segment you must delete or cancel it, and re-create it.
Segments must be cancelled and re-applied because they are directly attached to
the Sell Line Conditions.
For example if you have a KING Size Bed guaranteed on 1st Nov, but you move the
booking to 15th November you must re-apply the Guarantee Segment as on the
15th the King Size Bed may not be available anymore

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FIELD
NAME
ADDRESS
PHONE
FROM (can only change the From field before you END a
booking)

SERVICE REQUESTS
INFO FIELD (I-FIELD)
C to Change

CAC or CAH to change address

CP8007574030C
C2P3013801000F
USE HELP TO VIEW COMMAND DETAIL
FOR:
CF CHANGE, DELETE FROM FIELD
CI CHANGE, DELETE INFO FIELD
CN CHANGE, DELETE NAME FIELD
CP CHANGE, DELETE PHONE NUMBER
FIELD
CS CHANGE, DELETE SERVICE REQUEST
FIELD
CA CHANGE, DELETE PRIMARY ADDRESS
CB CHANGE, DELETE SECONDARY
ADDRESS

SEGMENT
1 SELL ACCOMMODATION
2 G U A RA N T E E R E Q U E S T

3 CREDIT CARD GUARANTEE

X to Cancel/Rebook
X# or XA

Examples
X1

NEXT REPLACES 1 means that you

will replace line one until you enter
R.
If you immediately R, then you will
delete the segment (replace it with
nothing).
/ to Insert a segment
Example:
/2 (use the number you want to
insert after)
NEXT FOLLOWS 2 means that you
will insert after line two until you
enter R.

You can not change Marriott Reward

profile, and any other Client File for
example IATA or PN number.
To change any item in the Info, Name, Phone or Service fields you must specify
which item it is unless it is the only one of its kind.
For example
to change the T travel agent phone number in this field, you would type
C2P________________ as it is the 2nd one in the list To change the email you would
type C3P followed by the email you want to input

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Rate Creation TRAINING

In order to create a new rate on MARSHA and OPERA we must go through a series of steps
and systems.
1.
2.
3.
4.
5.
6.

Receive a signed contract

Request rate creation on Hdx (Help Desk Xpress) Plus
Create the Rate on HPP(High Performance Pricing)
Create the Rate on OPERA
Create Rate on OXI
OPTIONAL Fill the Gds Request Form.

1. A fully signed copy of the contract must be received and saved on our binders in order to
accept a rate creation.
2. Hdx Plus is a special website that helps us with various tutorials and forms. In this case
we will choose the Form Marsha Rae Offer Creation request

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In order to create a rate the company must have a designated website, without it the rate
cannot be created.

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3. Once the form has been filled we wait approximately 2-3 business days until we receive
an email that the rate has been created. Once we receive this email we can proceed with
the next step, Rate creation on HPP.
To Access HPP, we access MGS and on the right side we will find High Performance
Pricing under My Applications.
Once inside you will select our property TGUMC, and select rate offer>Rate Offer List

Available Rate Offers are the codes available to create

Solicitation Rate Offers are the codes created by revenue and special offers
TGUMC Rate Offers are the rates currently active for use.
In this case we want to create a rate so we will use the the Available rate offers.

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To look for the desired rate we just fill any of the fields for Example on Rate Offer Name
we can input the company name and many offers will appear however we will look for
the one we requested through HDX Plus. Once we find it we will select it and say yes to
pricing.
A window like this will appear.

In here now we just select every fild and fill it with the same information that we have
been provided on the contract
Once we are done we will click ready to publish, and then click publish with is located on
the upper right corner below the sign out link.

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4. Once we gave published the rate on HPP it will take up to 24 hours for the rate to appear
on Marsha, however once published on HPP we can proceed and create the rate on
OPERA

We select configuration
Rate Management>Rate Classification>Rate Codes

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This previous Window details all our active rates available on OPERA; in here we can
modify the rates and availability.
Click New

We must fill all the date requested in order to create the rate, in this example we will
create a Special Corporate Rate.
Rate Code=> 17AMRA
Description=> The company the rate belongs along with its benefits and what room type
Ex. American Airlines GENR (Breakfast and HSIA included)
Rate Category we will select the little arrow and select special corporate in this case.
Folio Text => ROOM CHARGE
End sell date=> will always be the end of the current year.
Market=> what type of persons use this rate in this case will be Special Corporate.
Source=> in this case will be booked by property since we are the ones selling it.
Room Types=> we will select the room types that are valid with the rate we are currently
creating+ All the PM rooms.
Transaction Code=> Are the codes that will represent this rate in this case it will be
special Corporate.
Currency code=> USD
Exchange type=> Fixed at Check In
We will select the Membership box in order for member to get their points.
Save

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We will go ahead and choose Rate Detail

We will fill the fields of 1 Adult and 2 Adults with the determined rates on the contract
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Select the Room Types that apply to this rate.

Save
Select New to create a second rate detail, this time we will create rate detail for all the
PM rooms whose amount should be zero.
Save and Close.

5. Rate Creation on OXI

We select OXI

Interface Configuration> Conversion Code

Select Rate Program

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New

Then we fill the requested data

Since this is a special corporate code we dont need to input any data on Mini Hotel
Code or Opera Block Code.
The Ext. System Rate code is the 4 letters we use to create the reservation on MARSHA
The Ext. Market Code is the same Opera Rate code we created
Once we click ok the rate has been created successfully
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6. This Last step is optional and is only made when requested by a GDS travel Agency.
In order to complete this step the Travel Agency Must provide us with the GDS
system they use along with the Pseudo City Code.

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Balancing Marsha and Opera TRAINING

There are situations in which reservation modification made in opera dont go through Marsha
creates a balance problem of rooms to fix these problems we must proceed to make a series of
steps.
1.
2.
3.
4.

Verify the balance of the systems

Reports
Balance
Modify the reservations

1. Verify The Systems

To verify if there is an unbalance in the systems we must use in Marsha the command
VRW/DDMM-t and in Opera the quick key command Shift+F2

We determine if the system is unbalanced by verifying the Rooms Available. As you can see in
this case Marsha shows we have 52 rooms available while Opera shows 50 rooms, we have a
unbalance of two rooms which appear on Opera but not in Marsha. Once we see that the
system is not balanced we proceed to the next step.
2. Reports.

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Each system has a special report that we use to find the reservation that unbalances the
system. In Opera the report is B108 Reservation Detail Report. And in Marsha the report is
created by using the command T/GEA-D. Marsha shows the report already in alphabetical
order therefore we must modify the criteria on Opera we choose the stay dates box and sort
order in alphabetical.

The end result is as follow.

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3. Now with both reports in hand we proceed to balance, the process is really simple we
just have to make sure that all reservations and their departure date are the same on
both reports. In case any of the reservations is different we modify the reservations or
create the reservation that is not on the system.
4. The reservations unbalances that are most common are different departure date and that
the reservation is no longer on Marsha only on Opera.
For example first lets picture that Opera specifies that the departure date for this
reservation is actually on the 28th and not on the 27th that Marsha currently has we must
use the command CGNN# of nights it really is, in this case instead of two nights it should
be 3 nights hence the 3 on the command. Once we complete this step we input the
Fbalancing and close the reservation with EX

The other case is when the reservation is in opera but not in Marsha.
In this case we must create the reservation as usual on Marsha and close the
reservation with EX. Once we finish the reservation we copy the reservation number and
proceed to the reservation screen on Opera.

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Click more fields> Crs. No.>edit both Guest ID and Marsha with the new confirmation
number we created.

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MarRFP TRAINING
MarRFP or Marriott Request for pricing is a special tool designed by Marriott to price
international partners and companies around the world. In MarRFP we have two types
of accounts GPP (Global Preferred Partners) and Volume producers.
GPP Accounts are companies that will always receive a discount regardless the Marriott
and regardless the country.
Volume Producer accounts are companies that negotiated with us a rate just like a
contract with local Corporate accounts.

Inside the Hotel Pricing MarRFP we find a tool that is useful for pricing, Special Coporate
Pricing Tool which determines the highest we can offer (Roof) and the lowest we can
offer (Floor), as well as the desired rate which is the target.

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Pricing through MarRFP is like negotiating a rate companies request for us to price by
sending us an email explaining what they wish the rate includes and the production they
promise for the property.
In MarRFP as we price we must offer always the Roof price that the special corporate
pricing tool has given us, since companies sometimes decline our bids we must either
lower or include benefits we cant increase or remove benefits.
Once the companies that requested bidding accept the rate, this rate is automatically
registered on GDS and the rate is published.

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Group Creation TRAINING

Groups are a big part of this hotel that is why groups which are more than 10 rooms,
receive a different treatment in the moment of registering them on our system. First we
create a special Block of rooms which we call Mini Hotel also we create a special rate to
identify this group. Marriott has provided us with a tool that makes creating a Mini Hotel
Easy which is eTools.

1.
2.
3.
4.
5.

Mini Hotel Creation

Group Rate Creation Opera
Block Creation Opera
OXI rate registration
Rooming List

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1. Mini Hotel Creation

In order to block the rooms we must proceed and create a Mini Hotel.
First we must create a Block Code a Rate Program code and a Market code.
A block code is the three letters that we will use to identify the group
A Rate Program is 4 letter code that represents the rate.
Market Code is the four Letter code that represents the market segment the rate program is
representing.
We will be recieving this document first so that we can fill out all the information we are
requested on etools Mini Hotel.
Keep in mind that in the creation of the mini hotel we must also count the shoulder dates which
are 3 days before the group begins and 3 days after the group ends.
The cutoff date we will consider it being the first day of the shoulder dates or when the group is
for a distant date a week or 15 days before it begins.

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Once we are done filling all that we are requested we must create the rate on Opera.

2. To create the rate we must follow the same steps we usually take when creating a rate
for special corporate see pg. 12 Rate creation training.

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3. The third step is creating the business block on Opera to do so we must use the blocks
function on the reservations tab.

Click New

We must now fill all the information that we are asked

o Acct/com is the company name
o Name : The group Name
o Start date: actual star date without shoulder date
o Nights: the actual nights that the group is staying
o End date: Actual end date
o Block code: Group block Code
o Rate Code: Same as our market code
o Cutoff Date: actual cutoff date
o Owner: ALL
o More Tab
Business Type: Group
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Opportunity Type: What type of group or activity they are doing.

o Click Save
New tabs should appear which are the Shoulder start and Shoulder end.

Change Status to DEF

Click Grid

In this page we will register the amount of rooms that will be needed by
night.
Click close
Click Save
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4. OXI rate Registration

Following the same steps as in the prevous chapter of rate registration we will proceed to
register the rate on OXI.

The only difference between a corporate code and a group code is that we fill the fields of Mini
Hotel Code and Opera Block code with our Mini Hotel Code which is the 3 letter code we
created.

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5. Rooming lists are provided by the groups Manager, however we have to options to make
the reservations of the group:
A. Manually by code
B. Rooming List Template
A. Manually by code means making each and every reservation individually on Marsha
using the command
a. 0*blockcodeNN# Number of roomsRateprogramDDMM/# of nights
i. EX. 0*KADNN1KADA26MAY/2
B. Rooming List Template, this template is provided to us by eTools. All we have to do is fill
out all the information we are provided and upload the fil to eTools. Keep in mind that
since the file is made in English no special characters are accepted.

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o Once the template has been accepted we can download the confirmation
file. This file will tell us if we have made an error or if a reservation was not
made due to any error.

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C TAC T R A I N I N G
CTAC is a system we must check at least once per week, I this system we authorize payment
of commissions to travel agencies that booked our retail or non-corporate rates. In order to
apply to this system travel agencies must book through their preferred system either GDS or
internet and provide each system with their IATA number. The IATA number is a special set of
numbers just like Marriott Rewards, it identifies the travel agency and no other travel agency
may use it.
1. Access IMS

2. Under the application field we will input MRW

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3. This is our login screen we will login with our unique Logon Id and Password.

4. Clear the screen with Pause/Break

5. Input command MMCTA+Space+Enter
6. Welcome to Ctac Screen

7. Command MN

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8. Then select 4. Central Payment System

9. Select 1.Review Batch Status

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10. Select a batch by filling the small green field besides the batch with an S
11. We must check every single batch and make sure that we are paying commission when
we have to and that we are not paying commission to reservations that are non
comisionable.

12. Once finished reviewing the batch we will go to the last line in red and Input SR to return
to the previous screen. Make sure you print every single line we check on the batch.
13. Now we process the payment by puttign a P on each batch that we checked.

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