Professional Documents
Culture Documents
PURPOSE
1.1
2.0
RESPONSIBILITY
2.1
2.2
3.0
CRITERIA
3.1
3.2
3.3
4.0
PROCESS
4.1
4.1.1
Top Management conducts planned periodic review of the QMS to ensure its
continuing suitability and effectiveness in satisfying the requirements of
AS9120, the organizations quality policy and objectives. The focus of the
reviews is on identifying:
i
ii
4.1.2
4.1.3
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The Management Review Meeting must review all the items listed in the table
below at least once per year. Some items, e.g. process metrics, are important
may need to be reviewed more frequently (e.g. monthly) so as to achieve
effective management control. The input data for each item must include the
relevant material listed in the table. Data reviewed in this process also
determines Customer Satisfaction. If deficiencies are found, an internal
CPAR shall be created to address them.
4.1.5
Output from the meeting must relate to: (AS9120A: 8.4 Analysis of Data)
1
2
3
ii
iii
Evaluating resource needs
Item
Review action items from previous meetings.
Review the suitability of the Quality Policy.
Review process performance and product conformity including suitability and
achievement of the quality objectives and other measures. Based on this review,
recommend any potential issues that require a CPAR.
Review feedback from customers and other interested parties including data relating
to customer perception of whether the organization has met customer requirements
(include positive feedback as well as complaints). Review customer delivery
performance.
Review results of internal and external quality audits findings. Based on the review,
recommend any potential issues that require a CPAR.
Review summary and status of CPARs, RMAs and other non-conformities. Based on
the review, recommend any potential issues that require a CPAR.
7 Review Vendor performance:
Any changes to vendor list (approve or disapprove any vendors)?
Any changes to vendor approval process or vendor qualifications (e.g. new
material or outsourced process or increased vendor analysis)?
Any suggestions for improving mutually beneficial vendor relationships (one of
the ISO 9000 quality principles)
Based on this review, recommend any potential issues that require a CPAR.
8 Review any changes or requirements that might affect the QMS, e.g. revisions to the
ISO 9001 Standard or legal & regulatory issues or new processes
9 Review resource issues such as:
Human current adequacy and future needs, competency, training, organization
chart and job descriptions (responsibility, authority and communication);
Process Equipment adequacy, suitability and maintenance including IT policy;
Facility adequacy, suitability and maintenance of buildings, work environment
and services (e.g. communications)
10 Any other business or quality planning. (e.g. financial, social, environmental,
statutory, regulatory, marketing, etc)
Revision: 4 Date: October 20, 2014
MCI 01 Management Review.doc
ISOtec Making your business better www.isotec1.com
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5.0
QUALITY RECORDS
Record Name
Review Minutes (incl.
Agenda and input reports)
6.0
Responsible
Person
MR
Location
Index method
QA Office
Date order
Minimum
Retention
10 Years
Change History
Revision Date
Level
Description of Change
1
2
3
4
Initial release
Revised to show reference to the AS9120 standard
Revised for upgrade to AS9120 Rev A
Added to 4.1.4 language specifying Cust Service deficiencies.
13 Sept 04
27 Aug 08
23 Aug 11
20 Oct 14
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