Professional Documents
Culture Documents
Manchester, NH 03104
smartel630@yahoo.com
https://www.linkedin.com/in/stephaniemartel630
(603) 858-5500
PROFESSIONAL SKILLS
Proficient in Microsoft Word, Excel, Power Point, Outlook, GoTo Meeting, Skype Business,
Survey Methods, SXE, Blackboard, Siebel, ARIBA, Lotus Notes and QuickBooks.
Excellent customer service and communication skills
Detail oriented and very meticulous
Able to quickly adapt to new situations and systems
Resourceful in organizational skills and time management
Experienced in interviewing, hiring, and on-site training for new staff
Experienced in traveling and training internationally
Indirect inventory management for manufacturing environments including product
distribution, procurement and inventory accuracy
EMPLOYMENT
Training and Development Specialist
March 2014- January 2016
Industrial Distribution Group, Nashua, NH
Responsible for developing and delivering training on software applications, procedures, and
daily activities to both company and customer associates in 150 locations in North America,
Asia and Europe focusing on inventory management and supply chain solutions
Provided instructor led training at remote locations and distribution centers as well as via
web and conference call meetings
Assisted in daily problem resolution and process improvement for customer locations to
provide a positive and comprehensive customer experience
Team member in Managing Improvement and Change Process responsible for people and
process development for 2,000+ employees including Associate Continuing Education,
process analysis, problem resolution and internal process audits
Internal auditor to customer locations for adherence to Customer contract and key process
metrics including but not limited to payment terms, discount rates, markup percentages,
cycle counting, and service levels. Also audited to billing schedules, safety protocols,
standard operating procedures and human resources training and development programs
Trained systems and processes onsite internationally with and through translators where
applicable. Locations included the United Kingdom, Czech Republic and China
Instrumental in Cost Savings throughout the organization by assisting in development and
roll-out of New/Updated LEAN automated processes
Employed knowledge of database to provided detailed data analysis for new customer golive projects prior to launch
Acted as training lead within an implementation team for individual new site go-lives to
provide training, ensure all requirements were met and evaluate final staff preparedness. This
included being present on site for the full go-live week to ensure launch success
Database Specialist
November 2012- March 2014
Industrial Distribution Group, Nashua, NH
Monitored inbox and processed warehouse database change requests within specified
turnaround time to maximize system efficiency
Utilized detailed Excel spreadsheets and templates to manage and update large quantities of
May 2013
January - May 2006
Mission University Continuing Education Courses: Helping patients and families at end of life, Contributing
to your teams success, Dealing with difficult people, Management skills- Building effective teams,
Management skills-active listening, Management skills-motivating, Understanding Behavioral Intentions.