Professional Documents
Culture Documents
FLAPGATEBARRIERSANDTURNSTILES
FORBUSSTATIONSOFBUSRAPIDTRANSITSYSTEM(BRTS)
INAHMEDABADCITY
DATE:28THJANUARY,2010
Response to Queries by the bidders for Flap Gate Barriers and Turnstiles:
Sr. No.
1.
Query from
Particulars
Sivananda Electronics
Sivananda Electronics
Sivananda Electronics
Response
Sivananda Electronics
Sivananda Electronics
For RFID
Sivananda Electronics
Sivananda Electronics
Sivananda Electronics
Others
Sivananda Electronics
Sivananda Electronics
Yes
January 2010
Disclaimer
Ahmedabad Municipal Corporation (herein after called the Authority) has prepared solely
to assist prospective Bidders in making their decision of whether or not to bid. While
Authority has taken due care in the preparation of information contained herein and
believes it to be accurate, neither the Authority or any of its authorities or agencies nor
any of their respective officers, employees, agents or advisors gives any warranty or
make any representations, express or implied as to the completeness or accuracy of the
information contained in this document or any information which may be provided in
association with it.
This information is not intended to be exhaustive and interested parties are required to
make their own inquiries that it may require in order to submit this bid. The information
is provided on the basis that it is nonbinding on Authority, any of its authorities or
agencies or any of their respective officers, employees, agents or advisors.
Authority reserves the right not to proceed with the bidding process at any stage without
assigning any reasons thereof, or to alter the timetable reflected in this document or to
change the process or procedure to be applied. It also reserves the right to decline to
discuss the bid further with any party submitting a bid.
No reimbursement of cost of any type will be paid to persons or entities submitting the
Bid.
Tender Notice
(Copy of the Advertisement Issued on _____________)
AHMEDABAD MUNICIPAL CORPORATION
TENDER FOR SUPPLY AND INSTALLATION OF FLAP GATE BARRIERS AND
TURNSTILES FOR BRTS BUS STATIONS IN AHMEDABAD CITY
Authority intends to seek duly qualified interested parties for above work. Interested
Parties may download details from A.M.C. website www.egovamc.com
from 11-01-2010 to
01-02-2010 and submit their tender in a sealed envelope as specified by 16:00 hrs Dt: 0102-2010. The Tender shall be submitted to Asst. Manager (Projects), Ahmedabad Municipal
nd
Corporation, 2
MUNICIPAL COMMISSIONER
Table of Contents
1
PREAMBLE............................................................................................................................................................... 7
DEFINITIONS........................................................................................................................................................ 8
INTERPRETATION............................................................................................................................................ 10
BID SUMMARY.................................................................................................................................................... 12
1.
2.
3.
SCOPE OF WORK............................................................................................................................................... 19
5.1
FINANCIAL CAPABILITY:......................................................................................................................................13
TECHNICAL CAPABILITY:.....................................................................................................................................13
DEMONSTRATION AND PRESENTATION ( TO BE HELD AT DISCRETION OF THE AUTHORITY): ........................13
6.7
DISCHARGE OF BID SECURITY OF SUCCESSFUL BIDDER .................................................................................23
6.8
PERFORMANCE BANK GUARANTEE/ PERFORMANCE SECURITY ........................................................................24
6.9
TECHNICAL BID E VALUATION CRITERIA ............................................................................................................24
6.9.1
FINANCIAL CAPABILITY ...................................................................................................................................24
6.9.2
T ECHNICAL CAPABILITY ..................................................................................................................................24
6.10
FURTHER INFORMATION ..................................................................................................................................26
6.11
PRICE BID OPENING .......................................................................................................................................26
6.12
VALIDITY PERIOD ............................................................................................................................................27
6.13
E XTENSION OF PERIOD OF VALIDITY.............................................................................................................27
6.14
M ODIFICATION AND WITHDRAWAL OF BID ...................................................................................................27
7
8.4.3
9
10.4
10.5
10.6
10.7
10.8
10.9
10.9.1
10.9.2
10.9.3
10.9.4
10.10
10.11
10.12
10.13
10.14
10.15
10.16
10.17
10.18
10.19
10.20
10.21
10.22
10.23
10.24
QUANTITY VARIATION.....................................................................................................................................38
T AX LIABILITY..................................................................................................................................................38
CHANGE M ANAGEMENT PROCEDURE .............................................................................................................39
T ERMINATION OF CONTRACT AND TERMINATION PAYMENT .........................................................................39
D ISPUTE RESOLUTION ....................................................................................................................................40
E VENTS OF D EFAULT AND TERMINATION ......................................................................................................40
EVENT OF D EFAULT.....................................................................................................................................40
TERMINATION DUE TO E VENT OF DEFAULT AND TERMINATION PAYMENT .............................................42
RIGHTS OF AUTHORITY ON TERMINATION................................................................................................43
TERMINATION PAYMENTS ...........................................................................................................................43
I NTELLECTUAL PROPERTY ...............................................................................................................................44
L IABILITY ......................................................................................................................................................... 44
I NDEMNITY ....................................................................................................................................................... 44
FORCE MAJEURE ..............................................................................................................................................45
I NDEPENDENT CONTRACTOR ..........................................................................................................................45
N O ASSIGNMENT .............................................................................................................................................46
N O CONSORTIUM ............................................................................................................................................46
T ENDER D ISQUALIFICATION CRITERIA..........................................................................................................46
U NDERSTANDING OF TERMS ...........................................................................................................................47
CONFLICT OF INTEREST ..................................................................................................................................47
AUTHORITY S RIGHT TO ACCEPT ANY PROPOSAL AND TO REJECT ANY PROPOSAL ......................................47
N OTIFICATION OF AWARD ..............................................................................................................................47
SIGNING OF AGREEMENT ................................................................................................................................47
FAILURE TO AGREE WITH THE TERMS AND CONDITIONS ..............................................................................48
SEVERABILITY AND WAIVER...........................................................................................................................48
10.26.2
LIST OF ANNEXURES
ANNEXURE 1: FORWARDING L ETTER ..................................................................................................................................53
ANNEXURE 2: FORMAT FOR POWER OF ATTORNEY OF BIDDER APPOINTING D ESIGNATED REPRESENTATIVE .............55
ANNEXURE 3: FORMAT FOR TECHNICAL BID ......................................................................................................................56
3.1 CAPABILITY STATEMENT ...............................................................................................................................................56
3.2: FORMAT FOR PROVIDING REFERENCES ......................................................................................................................57
3.3: QUALITY AND TECHNICAL SOLUTION......................................................................................................................... 58
ANNEXURE 4: FORMAT FOR PRICE BID ..............................................................................................................................59
ANNEXURE 5: FORMAT FOR PERFORMANCE BANK GUARANTEE ........................................................................................61
ANNEXURE 6: TECHNICAL SPECIFICATIONS AND SERVICE L EVEL CONDITIONS FOR FLAP GATES AND TURNSTILES ..63
(1) FLAP GATES / FLAP BARRIER .......................................................................................................................................63
(2) T URNSTILES ..................................................................................................................................................................66
PREAMBLE
Ahmedabad Municipal Corporation invites Technical Bids and Price Bids from interested
Bidders for supply of Flap gates and Turnstiles for bus stations for Bus Rapid Transit
System (BRTS) in Ahmedabad city. The broad scope of work for Bidder includes supply
and installation of the above mentioned Flap gates and Turnstiles.
The Bids shall be prepared in English and all entries must be typed and written in blue /
black ink. Initials of the authorized representative of the Bidder must attest all erasures
and alterations made while filling the Bids. Over-writing of figures in Price Bid is not
permitted. Failure to comply with any of these conditions may render the Bid invalid. A
copy of this tender document with all pages signed by the Bidders authorized
representative shall accompany the bid.
Authority shall not be responsible for any costs or expenses incurred by the Bidders in
connection with the preparation and delivery of bids, including costs and expenses
related to visits to the sites. Authority reserves the rights to cancel, terminate, change
or modify this process and/or requirements of bidding stated in the Tender, without
assigning any reason or providing any notice and without accepting any liability for the
same.
The bid evaluation process is detailed in instruction to Bidders in Tender. The Capability
Statement would be evaluated based on the criteria set forth in Tender. Only those
firms/companies who qualify based on the evaluation of their Technical Bids
will be qualified Bidders for the purpose of opening of price bids and its
evaluation.
The date of opening of Price Bids will be communicated in writing to such Bidders at a
later date.
DEFINITIONS
Annual Maintenance Contract or AMC shall mean the comprehensive contract for
maintenance of the supplied units in force after the Warranty Period to be signed at the
discretion of the Authority and for which the Bidder is required to quote in his bid.
Agreement shall mean the Agreement entered into between the Authority and the
Successful Bidder for the currency of this contract.
Bid or Detailed Bid or Tender shall mean the detailed Bid submitted by the Bidder
in response to this tender including clarifications and/or amendments, if any.
Bid Security or EMD shall mean the Security furnished by the Bidder, as part of the
Detailed Bid.
Completion or Project Completion with respect to each unit shall mean the
successful installation and demonstration of each supplied unit as per specifications.
Due Date shall mean the last date for submission of bid by the Bidders.
Firm shall mean a single legal entity, which is a registered body, Government agency
or statutory body.
Letter of Intent or Letter of Acceptance shall mean the letter to be issued by
Authority to the Preferred Bidder indicating the acceptance of his offer in accordance
with the conditions of this Tender document.
Performance Security or Performance Bank Guarantee shall mean the Bank
Guarantee furnished by the successful Bidder as per the terms and conditions of this
tender.
Project Site shall mean the site of the Bus Stations where the supplied units are to
be installed.
Supplier shall mean the successful Bidder who has been selected by Authority for the
currency of this contract.
System means the Flap gate/ Turnstile units being purchased by the Authority as per
the scope and terms of this Tender.
Taxes and Duties shall mean all taxes, duties, fees etc. payable as per applicable
laws in India in connection with the procurement, development, installation, operation,
maintenance and management of Work.
Work or Works shall mean Supply and installation of Flap gates and/ or Turnstiles
for bus stations with 3 (three) years Warranty Period, with 4 more years of Annual
Maintenance at the option of Authority for Bus Rapid Transit System (BRTS) in
Ahmedabad city.
Work Order will have reference to the LoA or LoI for this Work
INTERPRETATION
otherwise
stated,
reference
to
Clause,
Sub-Clause,
Paragraph,
10
A reference to month shall mean a calendar month, and a reference to day shall
mean a calendar day, unless otherwise specified.
The terms hereof, herein, hereto, hereunder or similar expressions used in this
Tender mean and refer to this Tender and not to any particular Article,
The terms Article, Clause, Paragraph and Schedule mean and refer to the
Article, Clause, Paragraph and Schedule of this Tender so specified;
In case of inconsistency between the terms mentioned in the Bid Summary and
detailed description, the terms of the Bid Summary shall prevail.
11
BID SUMMARY
Sr.
Key
No.
Information
Details
Tender for
The Bidder may quote the price per unit in the Price
Bid for both the items.
Numbers
of
units
be
to
quoted for
Nodal
Department
4
Project
Site/
Ahmedabad
Work Site
5
Tender
Submission
Format
by
the Bidders
authorized
representative,
Signatorys authorization.
12
Tender
Evaluation
Evaluation
1. Financial Capability:
Criteria
13
prototype.
2. The purpose of the demonstration would be to ensure
that there are no significant deviations from the
technical specifications
Bidders would finally be declared qualified if there are no
deviations in technical specifications which cannot be
permitted.
8
Tender Validity
The tender shall be valid for period of 180 Days from the
Due Date of Bid Submission.
Time Limit
1. Total time limit for the whole work shall be 365 days
2. Time limit for the installation for an individual unit
shall be 15 days from the day of handing over of the
site from the Authority to the supplier.
10
Bid Security
11
Performance
Security
successful
Bidder
shall
furnish
Performance
general
format
of
the
bank
guarantee
for
Non- refundable
Tender Fee
14
payable at Ahmedabad.
13
Supply/
Installation
Turnstiles
14
Completion
Certificate
15
Warranty
Period
16
Annual
Maintenance
Contract
17
Payment Terms
15
installation
and
demonstration
of
entitled,
by
reasonable
notice,
to
forfeit
the
Performance Security.
18
Signing
of
Agreement
19
Pre-Bid Meeting
Pre-bid meeting shall be held at 13.00 hrs on 22-012010 in the office of Authority.
Bidders are required to send their queries for pre-bid
meeting in MS Word format only through email to
gautamppatel@gmail.com
and
Due
Date
of
Tenders
at
Asst.
Manager
(Projects),
Ahmedabad
Date of opening
of Tenders
at
Asst.
Manager
(Projects),
Ahmedabad
Municipal
16
Liquidated
Damages/
Penalty
23
Taxes
The amount quoted in the price bid shall have to be allinclusive, including service tax and all other taxes,
cesses and charges.
24
Storage/
Godown Facility
25
Insurance
and
AMC
period
such
insurances
as
are
(b)
Comprehensive
including injury or
third
party
liability
insurance
(d)
17
certifications
or
other
satisfactory
18
SCOPE OF WORK
Performance and fulfillment of all other obligations incidental to and supporting the
above.
19
6 INSTRUCTION TO BIDDERS
(ii)
Other documents constituting the Tender and acceptance thereof and shall be
deemed to include any amendments, modifications to the tender document or its
constituent document.
Envelope 2
a) Cover Letter as per Annexure 1.
b) Copy of tender document signed on every page by the Authorized representative
of the Bidder.
20
Envelope
Documents
No,
Relevant
Annexure
for format/guidelines
1
21
demand
draft
in
favour
of
Municipal
Technical Bid :
Annexure 1,2 3
Forwarding Letter
Capability statement
Audited Financial Statements for last 3
years/
additional
documents
indicating
by
the
Bidders
authorized
representative.
Authorization of signatory in the form of
Board
Resolution/
Partners
Resolution
or
Price Bid
Annexure 4
22
(b) Whose bid has been accepted by the Authority but after receipt of Performance
security.
(c)
In case of unclear offer and/or conditional offer, such tender is not acceptable and
so the bid security shall be forfeited.
(2)
(3)
(4)
For the successful Bidder, if the performance security is not deposited within the
time period as mentioned in the Bid Summary of this tender document.
(5)
If the Agreement is not executed within the time period specified in the LoA or as
specified by the Authority, even though performance security has been paid. (In
this case, both Bid Security and Performance Security will be forfeited and LoA will
be cancelled).
(6)
In the event, Bidder, after the issue of communication of acceptance of his bid by
the Authority, fails/refuses to start/execute the work as herein the Bidder shall be
deemed to have abandoned the work/contract and such an act shall amount to
and be construed as the Bidders calculated and willful breach of contract, the cost
and consequences of which shall be to the sole account of the Bidder and in such
an event the Authority shall have full right to claim damages thereof in addition to
the forfeiture of the Bid security deposited in terms of this bid documents.
23
24
Sr.No
1
Description
Points
0-25
0-35
in Public Transit System during the last 3 years from the due
date of tender. (these units shall not be included in category
1 in order to avoid duplication)
3
0-10
presence or tie-up.
4
0-20
place.
5
0-10
25
Eligible Bidders, at the sole discretion of the Authority, would be required to make a
demonstration/presentation to the Authority, indicating:
a) The demonstration of the prototype to evidence that the unit proposed to be
supplied is according to the Tender Specifications and what are the deviations, if
there are any, from the requirements.
b) Any other relevant information/ details as might be required.
The demonstration / presentation would serve as a platform for the Authority to better
evaluate the functioning of the units System proposed to be supplied by the bidder and
understand whether there are any deviations that cannot be permitted.
Based on the demonstration / presentation of the eligible Bidders, (or if the same is
deemed not to be required, without the presentation) the Authority would qualify the
eligible Bidders for the next stage.
6.10Further Information
Authority retains the right to ask for any further information that may be required from
the Bidder for evaluation purposes.
6.11Price Bid Opening
After the evaluation of technical bids, the Authority shall notify qualifying Bidders,
indicating the date and time set for opening the Price Bids.
The Price Bid shall be opened in the presence of the qualified Bidders representatives
who choose to attend. The name of the Bidders and the proposed price shall be read
loudly and recorded when the Price Bid is opened.
26
The Evaluation committee will determine whether the Price Bid is complete and will
correct any computational error.
The Bidders qualified in the technical bid and who quotes the lowest in the Price bid will
be qualified as Preferred Bidder. Authority may hold further negotiations with the
Preferred Bidder before the assignment of Letter of Acceptance.
6.12Validity Period
Bids shall remain valid for a period as mentioned in the Bid Summary of this Tender
document. The Authority reserves the right to reject a Bid as non-responsive if such Bid
is valid for a period which is less than specified and Authority shall not be liable to send
an intimation of any such rejection to such Bidder.
6.13Extension of Period of Validity
In exceptional circumstances, the Authority may solicit the Bidders consent for an
extension of the period of Bid validity. Any such request by the Authority and the
response thereto shall be made in writing and such extension of Bid validity period by
the Bidder should be unconditional. A Bidder may refuse Authoritys request for such
extension without forfeiting the Bid Security. A Bidder accepting the request of Authority
shall not be permitted to modify its Bid.
6.14Modification and Withdrawal of Bid
No bid may be withdrawn in the interval between the deadline for submission of bid and
the expiration of the bid validity period and if a Bidder withdraws its bid, then the bid
security shall be forfeited.
27
In addition to and not in derogation or substitution of any of the obligations set out
elsewhere in this Tender and the subsequent Agreement, the Parties shall agree and
undertake as under:
7.1 General Obligations of the Supplier
The Supplier shall at its own cost and expense:
(a) Supply, install, and commission the Systems at BRTS bus stations/ locations
decided by Authority in required quantity at stipulated price within specified time
limit in accordance with the provisions of this Tender, Good Industry Practice and
Applicable Laws.
(b) Repair and maintain the System in full operational condition as per the terms of the
Service Level Conditions included in Annexure 6 during the Warranty and Annual
Maintenance Contract Period, if required through changing the Spare Parts.
(c)
Obtain all Applicable Permits in conformity with the Applicable Laws and be in
compliance with thereof at all times for execution of its obligations.
(d) Ensure compatibility of the System with the various softwares/ protocols of other
components/ systems of BRTS.
(e) Procure and maintain in full force and effect, as necessary, appropriate proprietary
rights, licenses, agreements and permissions for materials, methods, processes and
Systems used in or incorporated into the System.
(f)
Allow and entitle the Authority or a nominee of the Authority to step into this
Contract at the Authoritys discretion, in place and substitution of the Supplier in
the event of Termination pursuant to the provisions of this Tender;
(g) Provide all assistance to the Authority or its representative as they may reasonably
require for the performance of their duties and services under this Tender;
(h) Provide to the Authority reports on a regular basis during the Warranty Period and
AMC period on the progress of the project as may be demanded by the Authority.
28
(i)
Ensure and provide full cooperation and assistance to the other vendors and to the
Authorities to ensure that the System is compatible with other components of the
BRTS.
(j)
Make efforts to maintain harmony and good industrial relations among the
personnel employed in connection with the performance of the Suppliers
obligations under this Tender.
(k) Develop, implement and administer a Surveillance and Safety Program for the
System and the users thereof and the Contractors personnel engaged in the
provision of any services including correction of safety violations and deficiencies,
and taking of all other actions necessary to provide a safe environment in
accordance with Applicable Laws and Good Industry Practice;
(l)
Take all reasonable precautions for the prevention of accidents on or about the
System Installation Site/ Facility.
through or under the Supplier to create or place any Encumbrance over all or any
part of the Project Assets, or on any rights of the Supplier therein, save and except
as expressly set forth in this Tender;
(n) Be responsible for safety, soundness and durability of the System including all
structures forming part thereof and their compliance with the Specifications and
Standards set forth in this Tender through out the warranty period and the AMC
period.
(o) Remove promptly upon installation and according to Good Industry Practice, from
the Installation/Project Site, all surplus installation machinery and materials, waste
materials, rubbish and other debris and keep the site in a neat and clean condition
and in conformity with the Applicable Laws and Applicable Permits.
(p) Have requisite organization and designate and appoint suitably qualified officers/
representatives as it may deem appropriate to supervise the implementation of its
obligations under this Tender and to deal with the Authority or its representative
29
(s)
The Supplier shall be responsible for ensuring that any existing utility on, under,
above, adjacent, adjoining or near the Project Site is kept in continuous satisfactory
use, if necessary, by the use of suitable temporary or permanent diversions with
prior approval of the Authority.
Grant in a timely manner all such approvals, permissions and authorizations which
the Supplier may require or is obliged to seek from the Authority in connection with
implementation of the Project and the performance of the Suppliers obligations as
per the tender;
(d) Ensure peaceful use of the Site by the Supplier without any let or hindrance from
the Authority or persons claiming through or under it;
(e) Upon written request from the Supplier, assist the Supplier in obtaining access to
necessary infrastructure facilities and utilities, including water, electricity and
telecommunication facilities at rates and on terms no less favorable to the Supplier
than those generally available to other contractors/ suppliers of the Authority
supplying substantially similar equivalent facilities/utilities. This provision shall not
30
entitle the Supplier to be excused from its obligations under the Tender for the
Authority being unable to supply such assistance.
(f)
Ensure that no barriers are erected or placed by the Authority or any Governmental
Agency on the Site, except on account of any law and order situation or upon
national security considerations;
(g) Make payments in timely manner for work completed in a satisfactory manner as
per the payment terms.
31
8 SYSTEM
INSTALLATION,
COMPLETION AND INSURANCE
COMMISSIONING,
WORK
(d) The supply shall be deemed to be complete only when the Completion Certificate is
issued by the Authority in accordance with the provisions set forth in this Tender
Document. Such certificate may be supplied individually for each Flap gate/
Turnstile unit of the System or for batches.
32
(e) If the Completion is delayed beyond the stipulated time for any reason other than
Force Majeure or reasons attributable to the Authority, the Authority shall be
entitled, by Encashment notice to forfeit the Performance Security to recover the
liquidated damages payable.
(f)
For delay in Completion beyond 90 days, the Authority shall subject to the
provisions of this Tender Document relating to excuse from performance of the
Suppliers
obligations
hereunder,
be
entitled
to
terminate
the
contract
in
Applicable
Permits,
and
manufacturers
guidelines
and
instructions.
More
33
Upon completion of the Project, the Supplier shall submit to the Authority for approval a
detailed manual for maintenance (the Maintenance Manual) incorporating a detailed
preventive and breakdown maintenance regime including frequency, type and methods
of maintenance interventions. Upon approval, such the maintenance regime shall be
followed strictly. The Manual shall not conflict with provisions of the Tender Document/
subsequent Agreement.
If the repair of a unit is likely to take substantial time, then Authority may request the
supplier to temporarily replace the unit until the original unit is repaired and replaced,
failing which the Authority shall reserve the right to claim damages.
8.4 Insurance
8.4.1
The Supplier shall, at its cost and expense, purchase and maintain during the
Implementation Period, Warranty Period and the AMC period, such insurances as are
necessary, including but not limited to the following:
(a) Suppliers all risk insurance;
(b) Comprehensive third party liability insurance including injury or
death to
(d) Any other insurance that may be necessary to protect the Supplier, its employees
and its assets (against loss, damage or destruction at replacement value)
including all Force Majeure Events that are insurable and not otherwise covered in
items (a) to (c).
The Supplier shall, from time to time, provide to the Authority copies of all insurance
policies (or appropriate endorsements, certifications or other satisfactory evidence of
insurance) obtained by the Supplier in accordance with this Tender.
34
8.4.2
(a) All moneys received under insurance policies shall be promptly applied by the
Supplier towards repair or renovation or restoration or substitution of the supplied
units or any work related to it or any part thereof which may have been damaged
or destroyed.
(b) The Supplier shall carry out such repair or renovation or restoration or
substitution to the extent possible in such manner that the supplied units or any
part thereof, shall, after such repair or renovation or restoration or substitution be
as far as possible in the same condition as they were before such damage or
destruction, normal wear and tear excepted.
8.4.3
The Supplier shall pay the premium payable on such insurance policy(ies) so as to keep
the policy(ies) in force and valid throughout the Period of Warranty and AMC period and
furnish copies of the same to the Authority. Each insurance policy shall provide that the
same shall not be cancelled or terminated unless 10 Days' clear notice of cancellation is
provided to the Authority in writing. If at any time the Supplier fails to purchase and
maintain in full force and effect any and all of the insurances required under this
tender/subsequent agreement, the Authority may at its option purchase and maintain
such insurance and all sums incurred by the Authority therefore shall be reimbursed by
the Supplier forthwith on demand, failing which the same shall be recovered by the
Authority by exercising right of set off or otherwise.
35
36
37
10
38
Change
Request
becoming
effective,
the
Works
Schedule
shall
automatically stand adjusted by the additional time required for implementing the
Change Request.
10.7Termination of Contract and Termination payment
This Contract may be terminated by either party:
1) By mutual agreement or by either party for its convenience by giving four week
written notice, or
2) In case of breach by one party of the terms and conditions of this tender and its
failure to remedy such breach within a period of four weeks from date of receipt
of a default notice in this regard from the non breaching party to the breaching
party, or
3) in case of the filing by or against the other Party in any court of competent
jurisdiction of a petition in bankruptcy or insolvency, or for a scheme of
rearrangement (reorganization) with creditors, for the appointment of a receiver
or trustees; or the making of an assignment for the benefit of creditors.
In case of issue of termination notice, the Authority will pay Supplier all payments due
as of the termination date stated in the notice, including those for the proportion of work
completed in the on-going stage, until termination.
39
10.8Dispute Resolution
In the event of a dispute or difference of any nature whatsoever between the Supplier
and the Authority during the course of the Works, the same shall be referred to the
Municipal Commissioner for resolution. The decision of the Municipal Commissioner shall
be final and binding on both the parties.
10.9
40
(7) The Supplier failed to make any payment to Authority within the Period specified in
the Tender.
(8) The Supplier submits to the Authority any statement which is false in material
particulars and which has a material effect on Authoritys right, obligations or
interests.
(9) The transfer, pursuant to law of either (a) the rights and/or obligations of the
Supplier under any of the Project Agreements, or (b) all or material part of the
Supplier except where such transfer in the reasonable opinion of Authority does not
affect the ability of the Supplier to perform, and the Supplier has the financial and
technical capability
to
perform,
its
material
obligations
under
the
Project
Agreements.
(10) A resolution is passed by the shareholders of the Supplier Company for the
voluntary winding up of the Supplier Company.
(11) Any petition for winding up of the Supplier firm/company is admitted by a court of
competent jurisdiction or the Supplier is ordered to be wound up by Court except
for the purpose of amalgamation or reconstruction, provided that, as part of such
amalgamation or reconstruction, the property, assets and undertaking of the
Supplier are transferred to the amalgamated or reconstructed entity and that the
amalgamated or reconstructed entity has unconditionally assumed the obligations
of the Supplier under this Contract, and provided that:
(a) the amalgamated or reconstructed entity has the technical capability and
operating experience necessary for the performance of its obligations under
this Contract.
(b) the amalgamated or reconstructed entity has the financial standing to perform
its obligations under this Supplier and has a credit worthiness at least as good
as that of the Supplier as at date of LOI; and
(c)
41
(12) The Supplier suspends or abandons the operations of the Project without the prior
consent of Authority, provided that the Supplier shall be deemed not to have
suspended/ abandoned operation if such suspension/ abandonment was as a result
of Force Majeure Event and is only for the period such Force Majeure is continuing,
(13) The Supplier repudiates the Contract or otherwise evidences an intention not to be
bound by it.
(14) The Supplier is otherwise in Material Breach of the Contract or commits a default in
complying with any other provision of the tender document.
(b) Authority Event of Default
The following events shall constitute events of default by Authority (each an Authority
Event of Default), unless any such an event has occurred as a result of Supplier Event
of Default or due to a Force Majeure Event:
(1) Authority repudiates this Contract or otherwise evidences an intention not to be
bound by it.
(2) Authority or any Governmental Agency has by an act of commission or commission
created circumstances that have a Material Adverse Effect on the performance of its
obligations by the Supplier and has failed to cure the same within thirty (30) days
of notice thereof by the Supplier.
10.9.2 Termination due to Event of Default and Termination Payment
(a)
(1) Without prejudice to any other right or remedy which Authority may have in respect
thereof under the Tender, upon the occurrence of a Supplier Event of Default,
Authority shall, subject to the provisions of the Contract, be entitled to terminate
this Contract by issuing a Termination Notice of 30 days to the Supplier, provided
that before issuing the Termination Notice, Authority shall by a notice in writing
inform the Supplier of its intention to issue the Termination Notice (the Preliminary
Notice). In case the underlying breach/default is not cured within a period of 7
(seven) days from the date of the Preliminary Notice (Cure Period) Authority shall
42
The Supplier may, upon the occurrence and continuation of any of Authority Event of
Default may terminate the Contract by issuing Termination Notice of 30 days to
Authority.
10.9.3 Rights of Authority on Termination
Upon Termination of this Contract for any reason whatsoever, Authority shall have the
power and authority to:
(1) Retain possession and control of Project Assets forthwith;
(2) Prohibit the Supplier and any person claiming through or under the Supplier from
entering upon the Project Assets/dealing with or any part thereof;
(3) Appoint another party or Supplier that may carry of the remaining obligations of
the Supplier.
10.9.4 Termination Payments
In case of termination, the Authority shall pay Bidder payments due as of the
termination date stated in the notice, for the proportion of work fully completed. The
Authority may, at its sole discretion, also pay termination compensation it may decide to
be reasonable in the circumstances.
43
10.10Intellectual Property
The Intellectual Property Rights (IPR) in all the deliverables and documentation
associated therewith and developed or upgraded hereunder and ownership of tools,
processes, utilities, and methodology including any Supplier proprietary products or
components thereof used in the provision of services or development of deliverables and
all new ideas, inventions, innovations, or developments conceived, developed or made
by Supplier or its Consultants/Employees while providing services hereunder shall
remain the absolute property of Supplier.
10.11Liability
In no event shall the Supplier or the Authority be liable, one to the other, for special or,
indirect damages in connection with or arising out of the furnishing, performance or use
of the services or deliverables provided by Supplier under the terms of this tender
proposal.
10.12Indemnity
The Supplier shall, during the term of the whole contract, indemnify and hold the
Authority harmless from any loss, claim or damage, third party suit, proceedings,
judgments, cost and expenses (including reasonable attorney fees) relating to any
infringement claim by a third party if the same is based on any Supplier materials
provided to Authority by or on behalf of Supplier or the access and use by Authority of
any Supplier provided software or materials in connection with Suppliers performance of
Services hereunder without breaching the terms of the Tender.
Supplier will defend, indemnify and hold harmless Authority from and against any thirdparty suit, proceeding, judgment, costs and expenses (including, reasonable attorney
fees) to the extent such action or claim is based on allegation that the Services or
Deliverables as provided to Authority by Supplier and the use thereof by Authority as
stated in the Tender constitutes an infringement of or misappropriation of the copyright,
patent, trademark or trade secret rights of any third party.
44
10.13Force Majeure
Should either Party be prevented from performing any of its responsibilities (as detailed
in this proposal) by reason caused by an Act of God or any cause beyond its reasonable
control including but not limited to work stoppages, fires, riots, terrorist strikes,
accidents, explosions, floods, cyclones, storms wars, revolutions, acts of public enemies,
blockages, embargos any laws, orders, proclamations, ordinances, demands or
requirements for any government or authority or representative of any such government
including restrictive trade practices or regulations strikes, shutdowns, labor disputes
which are not instigated for the purpose of avoiding obligations herein failures and/or
fluctuations in electric power, light, telecommunications or air-conditioning equipment
the time for performance shall be extended until the operation or such cause has
ceased, provided the party affected gives prompt notice to the other of any such factors
or inability to perform, resumes performance as soon as such factors disappear or are
circumvented. Under this clause, if either party is excused performance of any obligation
for a continuous period of 30 days, then the other party may at any time thereafter
while such performance continues to be excused, terminate the Contract without
liability, by notice in writing to the other. However, the aforementioned reasons do not
include lack of personnel and non-performance of third parties hired.
The Supplier shall not be entitled to any termination payment from the Authority in case
of force majeure, including termination of contract due to force majeure. Authority shall
pay the Supplier all payments due as of the termination date as stated in the notice,
including those for the proportion of work completed fully in the on-going stage, until
termination. Performance security shall, subject to the Authoritys right to receive
amounts, if any, due from Supplier under this contract, be duly discharged and released
to the Supplier.
10.14Independent Contractor
Supplier shall be deemed to be acting as an independent contractor of Authority and
shall not be deemed an agent, legal representative, joint venture or partner of Authority.
45
46
10.18Understanding of terms
By submitting a proposal, each Bidder shall be deemed to acknowledge that it has
carefully read all parts of this Tender, including all forms, schedules and annexes hereto,
and has fully informed itself as to all existing conditions and limitations.
10.19Conflict of Interest
Bidder shall furnish an affirmative statement as to the existence of, or potential for
conflict of interest on the part of the Bidder or any prospective subcontractor due to
prior, current contracts, engagements, or affiliations with Authority. Additionally, such
disclosure shall address any and all potential elements (time frame for service delivery,
resource, financial or other) that would adversely impact the ability of the Bidder to
complete the requirements as given in the Tender.
10.20Authoritys right to accept any proposal and to reject any proposal
Authority reserves the right to accept or reject any proposal, and to annul the bidding
process and reject all proposals at any time prior to award of contract, without thereby
incurring any liability to the affected Bidder or Bidders or any obligation to inform the
affected Bidder or Bidders of the grounds for Authoritys action.
10.21Notification of Award
Prior to the expiration of the validity period, Authority will notify the successful Bidder in
writing or by fax or email, to be confirmed in writing by letter, that its proposal has been
accepted. The notification of award will constitute the formation of the contract. Upon
the successful Bidders furnishing of performance security, Authority will notify each
unsuccessful Bidder.
10.22Signing of Agreement
At the same time as Authority notifies the successful Bidder that its proposal has been
accepted,
Authority
shall
enter
into
separate
Agreement,
incorporating
all
correspondence (to be discussed and agreed upon separately) between Authority and
the successful Bidder. The terms and conditions of this tender shall constitute the major
part of the agreement. Such Agreement may have additional clauses and/or provisions
47
that further explain or clarify provisions of this tender, or certain provisions which
Authority may be required to include as per law or being a publicly owned institution, as
per its practices.
10.23 Failure to agree with the terms and conditions
Failure of the successful Bidder to agree with the Terms & Conditions of the Tender shall
constitute sufficient grounds for the annulment of the award, in which event Authority
may award the contract to the next best value Bidder or call for new proposals.
10.24 Severability and Waiver
If any provision of this Tender, or any part thereof, shall be found by any court or
administrative body of competent jurisdiction to be illegal, invalid or unenforceable the
illegality, invalidity or unenforceability of such provision or part provision shall not affect
the other provisions of this Tender or the remainder of the provisions in question which
shall remain in full force and effect. The relevant Parties shall negotiate in good faith in
order to agree to substitute for any illegal, invalid or unenforceable provision a valid and
enforceable provision, which achieves to the greatest extent possible the economic, legal
and commercial objectives of the illegal, invalid or unenforceable provision or part
provision. No failure to exercise or enforce and no delay in exercising or enforcing on the
part of either Party to this Tender of any right, remedy or provision of this Tender shall
operate as a waiver of such right, remedy or provision in any future application nor shall
any single or partial exercise or enforcement of any right, remedy or provision preclude
any other or further such right, remedy or provision or the exercise or enforcement of
any other right, remedy or provision.
10.25REPRESENTATIONS AND WARRANTIES, DISCLAIMER
10.25.1 Representations and Warranties of the Supplier
The Supplier represents and warrants to Authority that:
(1)
it is duly organized, validly existing and in good standing under the laws of India;
(2)
it has full power and authority to execute, deliver and perform its obligations
under the Tender and to carry out the transactions contemplated hereby;
48
(3)
it has taken all necessary corporate and other action under Applicable Laws and
its constitutional documents to authorize the execution, delivery and performance
of the Tender;
(4)
(5)
the Tender constitutes its legal, valid and binding obligation enforceable against it
in accordance with the terms hereof;
(6)
it is subject to civil and commercial laws of India with respect to the Tender and it
hereby expressly and irrevocably waives any immunity in any jurisdiction in
respect thereof;
(7)
the execution, delivery and performance of the Tender will not conflict with, result
in the breach of, constitute a default under or accelerate performance required by
any of the terms of the Suppliers Memorandum and Articles of Association or any
Applicable Laws or any covenant, agreement, understanding, decree or order to
which it is a party or by which it or any of its properties or assets is bound or
affected;
(8)
(9)
it has no knowledge of any violation or default with respect to any order, writ,
injunction or any decree of any court or any legally binding order of any
Government Agency which may result in any material adverse effect or
impairment of the Suppliers ability to perform its obligations and duties under the
Tender;
(10)
it has complied with all Applicable Laws and has not been subject to any fines,
penalties, injunctive relief or any other Civil or criminal liabilities which in the
aggregate have or may have Material Adverse Effect;
49
(11)
(12)
no sums, in cash or kind, have been paid or will be paid, by or on behalf of the
Supplier, to any person by way of fees, commission or otherwise for securing the
Tender or entering into of the Contract or for influencing or attempting to
influence any officer or employee of Authority in connection therewith.
10.25.2 Disclaimer
(1)
Without prejudice to any express provision contained in the Tender, the Supplier
acknowledges that prior to the execution of the Contract, the Supplier has after a
complete and careful examination made an independent evaluation of the
Specifications, Project Site and all the information provided by Authority , and has
determined to the Suppliers satisfaction the nature and extent of such difficulties,
risks and hazards as are likely to arise or may be faced by the Supplier in the
course of performance of its obligations hereunder.
(2)
The Supplier further acknowledges and hereby accepts the risk of inadequacy,
mistake or error in or relating to any of the matters set forth in (a) above and
hereby confirms that Authority
(2)
Authority has taken all necessary action to authorize the execution, delivery and
performance of the Contract;
50
(3)
The Contract constitutes its legal, valid and binding obligation enforceable against
it in accordance with the terms hereof.
10.25.5 Survival
Termination of the Contract (a) shall not relieve the Supplier or Authority of any
obligations hereunder which expressly or by implication survives Termination hereof,
and (b) except as otherwise provided in any provision of the Tender expressly limiting
the liability of either Party, shall not relieve either Party of any obligations or liabilities
for loss or damage to the other Party arising out of or caused by acts or omissions of
such Party prior to the effectiveness of such Termination or arising out of such
Termination.
10.25.6 Amendments
This Tender and the Schedules together constitute a complete and exclusive statement
of the terms of the Contract between the Parties on the subject hereof and no
amendment or modification hereto shall be valid and effective unless agreed to by all
the Parties hereto and evidenced in writing.
10.25.7 No Partnership
Nothing contained in the Tender shall be construed or interpreted as constituting a
partnership between the Parties. Neither Party shall have any authority to bind the other
in any manner whatsoever.
10.26Miscellaneous
10.26.1 Language
51
All
notices
required
to
be
given
under
this
Tender
and
all
communications,
documentation and proceedings which are in any way relevant to this Tender shall be in
writing in Hindi/Gujarati/English language.
10.26.2 Ownership and Protection of Property
(1) The ownership of the units being supplied by the Supplier shall pass on the
Authority only on successful installation, issue of Completion Certificate and raising
of invoice by the Supplier. The Authority shall not be obliged to pay for any
incompletely installed works.
(2) Authority shall retain the title and ownership of any site allotted by Authority to
Supplier for purposes of carrying out Suppliers obligations in relation to this
Project. Such title and ownership of Authority of any such site shall not pass to
Supplier.
(3) The Authority shall permit the Supplier to work on the project site to execute its
obligations in accordance with the Tender. The Supplier shall have the exclusive
right to enter upon, occupy and use the Project Site for the specific purpose of
ensuring installation, repair, maintenance and smooth operations of the System.
(4) The Supplier shall ensure that the work of installation and maintenance does not
obstruct, interfere or deactivate any other equipment, Systems, utilities, security
Systems, electrical lines and any other such equipment which is part of BRTS or
public infrastructure. If such obstructions, interference is unavoidable, it should be
done through prior approval of the Authority and in a manner that causes the least
difficulty/closure.
52
With respect to above mentioned subject, we are pleased to submit the tender. This
offer is subject to all terms and conditions contained in the tender document. I have not
made any changes either directly or indirectly in terms and conditions of the Tender. In
additions to terms and conditions of this tender, I am not given any written or oral
promise from the Authority.
The EMD draft details are as follows:
Amount: _______________ DD No. ____________ Dated:______________
Payable at Ahmedabad on Bank: _______________________
We are pleased to submit the following documents towards the same.
1. Technical bid
2. Price bid.
53
I am fully aware that the Authority has right to accept any tender or reject any/all
tenders without giving any reason and upon rejection of tender/tenders I shall not be
entitled to any right with related to the Authority.
I have thoroughly read and understand all the terms and conditions of this tender and I
promise to observe all the terms and conditions of this tender. I have signed and sealed
each and every page of this tender document.
54
55
(2)
(3)
(4)
Bidders audited annual report with profit and loss statement and balance sheet
for the last three (3) financial years
(5)
Year
56
and
Reference1
Reference2
Reference3
Contact
of
Units
supplied
Value of Work
Duration of Work
Government/Nongovernment
Supporting Documents
57
Item
Documents
No
1
Remarks
(If
any)
Detailed technical Solution
Data Sheets
Literature / Datasheets
2.
Quality Assurance
58
Operational Entity
Approximate Nos.
Bus Stations
39
175
175
Pricing Format
Sr.
Items
No.
Number of
All inclusive
Total Cost
units to be
C = (A * B)
supplied
A
1
Flap
gates
as
specifications
per
(in Rs.)
B
175
in
Annexure 6 inclusive
of 3 year warranty
period
2
Turnstiles
as
specifications
per
175
in
Annexure 6 inclusive
of 3 year warranty
period
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Comprehensive Annual Maintenance Contract for Flap Gates (for 4 years after
warranty period)
Particulars
AMC
Rate
per AMC
Rates
units
for
all
(A* 4 years)
Comprehensive AMC
fees for Flap Gate
unit as per tender
specifications
Comprehensive AMC
fees for Turnstile
unit as per tender
specifications
I agree that the authority shall retain the right to purchase additional units without any
price variation and the Authority shall select final Bidder for one or a combination of
both items for Flap Gates and Turnstiles. Final decision regarding the same shall vest
with the Authority.
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To:
Ahmedabad Municipal Corporation,
Opposite Khamasa Gate,
Sardar Patel Bhavan,
Danapith, Ahmedabad 380001
WHEREAS
_________________________________
(name
and
address
of
Contract
No.
____________dated
___________________________
____________
to
execute
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We further agree that no change or addition to or other modification of the terms of the
Contract or of the Works to be performed there under or of any of the Contract
documents which may be made between you and the Contractor shall in any way
release us from any liability under this guarantee, and we hereby waive notice of any
such change, addition or modification.
This guarantee shall be valid until the date ___________________
Name and Signature of the guarantor: ____________________
Date: ________________________
Name of the Bank: __________________
Address:___________________________
____________________________
____________________________
62
The flap barrier possesses superiority over the traditional management mode. Whether
on the control of rights of passenger, tolling, attendance or counting, traditional
management mode requires a great deal of man power and material. Flap gate
overcomes such inefficiency and greatly ease off the work to manage high flow of
human traffic. The flap barrier should feature great ascetic looks, stainless finish and
durable. The System should be provided with a standard electric interface and should be
easily integrated with various forms of access control.
FUNCTION
The Gates should be provided with fare processing ability to ensure that the System is
only used by fare-paying passengers. It shall process the fare media of each passenger
wishing to enter or leave the System and allows or denies passage through the gate
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aisle according to the validity of the fare media. The gate can operate either under
control of a station computer system or in a stand-alone mode. The barrier mechanism
separates the paid zone and unpaid zone and gives an effective compromise between
fraud prevention and physical safety of adult, child and handicapped passengers. The
physical barriers shall automatically open in case of a mains power or during emergency
evacuation.
The flap barriers used for entry/exit into the secure hold area in the bus station shall
also have mechanism for RFID single journey coin collector system which can be
interfaced to the coin reader for the purpose of fare collection. The coin collector
interface shall be flexible for tag and go or drop-off at the entry. The process of the fare
collection shall be in the purview of the AFCS service provider; however the system
provided shall be flexible enough to incorporate the AFCS process.
The supplier shall also supply UPS battery within the barrier system to cater to electricity
outages and same should provide backup time of at least 1 Hour.
SECURE ACCESS
The gate is identified by an electronics tag. Downloading security keys is protected
through an authentication process between the gate and its host.
FEATURES
The different gate operating modes may be set locally or remotely. The modes are:
-
In service: Entry/Exit/Bi-Directional
Different fare modes are permitted by the business rules (set remotely or locally)
Business rules, operating parameters and fare tables updated by the central
system
FARE PROCESSING
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Fare media are checked for validity and updated in accordance with the business rules
and fare tables currently in force
-
FLAP GATES
-
PHYSICAL CHARACTERISTICS
-
Integral body type unit made from stainless steel with a brushed finish
User friendly 6.4 color TFT display or LCD display provides clear and logical
passenger interface
ENVIRONMENT
-
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(2)
TURNSTILES
Specifications for Turnstiles
Main specifications
Parameter Specification
Height of turnstile
1000 mm
Aisle width
Length of turnstile
Frequency- Hz
Duty Cycle %
100%
Protection
IP 32 or better
Locking Mechanism
Magnetic / Solenoid
RFID Token
Collector Mechanism
Materials
All materials should meet the ASTM standards as set forth by the materials industry.
a) Operating mechanism should consist of precision machined, interchangeable parts
made out of high quality steel materials. No parts incapable of sustaining wear and
tear should be used. All relevant components hardened and surface treated to ensure
long life and reliable service. Self centering mechanism should be used in order to
66
automatically return arms to the basic position regardless of force used to pass
through the turnstile. Rotation mechanism is cushioned through shock dampening.
b) The modular mechanism design to be mounted on a thick steel plate so as to allow
rapid maintenance.
c) Environmentally friendlier and biologically safer through e-coated surfaces
d) The outer cabinet should be constructed from thick steel with stainless steel finish
e) The hub should have openings for three arms 120 degrees apart. The hub should be
manufactured so as to be protected against oxidation and discolouring.
f) Arms fabricated from stainless steel tubing with about 1 external diameter or more.
Fabrication
a) The operating mechanism should consist of a hardened locking assembly and
interchangeable precision fabricated parts using high quality steel materials.
b) All important sub-assemblies made of machined high quality wear and tear resistant
material.
c) Self-centering, sealed, maintenance free main bearing supports shaft and ratchet
assembly.
d) The operating mechanism should contain of all electrical components (including power
supply, transformers, reset system and access control interface)
e) Stainless steel cabinet has rounded edges and corners with no sharp exposed edges
in order to prevent injuries.
f) Equipped with a locking mechanism to prevent tampering.
Operational specifications
a) The locking and unlocking of the turnstile accomplished by use of a low voltage,
12/24 V DC, system. Activation is via a momentary, isolated, normally open dry
contact closure.
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b) Electrical controls provided in both entrance and exit directions. Controls may be
failsafe, fail-lock or any combination, in either controlled direction.
c) Once a direction of passage is opened, it remains open until the user proceeds
through to the other side of the turnstile, and the reset System automatically relocks
the turnstile and readies it for the next user. The System shall stay open until the
user proceeds through unless an optional time-out relay is used.
Locking mechanism
a) Magnetic / Solenoid locking mechanism (Magnetic shall be preferred)
b) Ultra low noise levels during turnstile operation
c) Lower power consumption since turnstiles not to be continuously powered on and
turnstiles intelligent to sense any movement (or erroneous presentation of the card)
and switch on the power
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69
The
supplier
shall
examine,
clean,
lubricate
and
adjust
various
components/parts of the entire System including all parts and components every
month and shall take necessary measures to maintain the units in proper working
conditions in accordance with the Specifications in the Service Level Conditions.
(c)
The supplier shall supply and replace any part/components which are discovered to
be potentially detrimental to the safety of the user and/or to the efficient and cost
effective operation of the units and which require immediate replacement.
(d) In case of need to replace any part/component, the supplier shall provide original
make genuine parts/components of similar/higher quality.
(e) In case of emergencies, the supplier shall respond immediately to take the
necessary actions irrespective of the provisions regarding time limit in these SLCs.
(f)
The supplier shall be liable for any kind of damage to the user of the units caused
by poor maintenance, delay in any repair/maintenance works and shall pay for the
damage.
(g) Repairs may be carried out generally during non operational hours.
(6) Nature of Distress, Remedy Periods and Damages payable for Breach.
The Supplier shall during both the warranty period and the AMC period attain following
standards of remedy for each nature of distress specified. In the event of the Supplier
not being able to deliver the services, damages shall be payable by the Supplier against
default in service as shown as follows.
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Nature of Distress
Maximum
Damages
Turnaround
Remedy
period
(hours)
allowed
payable
for
delay
in
per incident
Operations
not
possible/
jammed
Reader sensing issues
To be specified by
*For the purposes, the value of the unit shall be the billed value of the unit.
In addition to the above, for any non availability of the System below 99% of total
operations time in hours, damages shall be recoverable separately on a pro rata basis
per every hour of non operations below 99%. The AMC fees quoted will be used as a
basis to calculate the damages on an hourly basis.
(7) Training Requirements
Training is an important activity for the successful implementation of Work. To make the
Work a success, the following training programs shall be arranged by the Supplier from
time to time depending on the requirement and understanding of the service centre
operators, participating users, etc. For all these training programs, Supplier shall provide
adequate course material documents. The following are the trainings to be imparted by
the Supplier:
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Supplier shall impart training to Authority nominated trainer staff, so that they are
aware of the operations of the solution and further impart training to the relevant staff
of Authority ensuring smooth running of System at the selected sites.
Supplier shall also be responsible for re-training the Authority nominated trainers staff
whenever changes are made in the System and it shall be the responsibility of the
Supplier to ensure that the operators are familiar with new versions of system and its
allied services.
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