Roomers

Volume 20 Number 1
Winter/Spring 2010

INSIGHTS AND INFORMATION ON THE CANADIAN LODGING INDUSTRY

HAC’s
2010
Conference
Wrap-up

PM#40787580
2010
Canadian Travel Intentions Survey Results
 contents
Winter/Spring 2010 Volume 20 Number 1

Departments
4 President’s Message

12 Government Relations

14 Newsworthy

17 Awards

17 Upcoming Events

18 New Members

19 Who’s Where Now

19 Advertisers Index

Features
5 2010 Conference Wrap-up

8 Room Service
Suppliers fit hotels with high-tech style

10 2010 Canadian Travel Intentions Survey

Roomers Association Editor  Sales Executives
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VOLUME 20 NUMBER 1 ROOMERS 3

 President’s Message

I n December 2009 the Government of

China announced it was granting Canada
Approved Destination Status or ADS, a
goal which the Hotel Association of Canada
(HAC) has long sought and lobbied for.
•
•
•
•
•
Demographics
Structure of Trips
Communications (Check In & Welcome)
Allocation of Rooms
Meals
The ADS designation will make it easier for Now is the time to prepare for our Chinese
Chinese Nationals to visit Canada for leisure guests. An old Chinese proverb says it best: “A
purposes. China is the fastest growing market man without a smiling face must not open a
in the world and travel to Canada is expected shop.” In other words, if you don’t look after
to increase by 50 per cent by 2015. your guest, someone else will.
In response to ADS and to prepare hoteliers If you are interested in receiving a copy
for Chinese guests, HAC has researched and of the Canadian Hospitality for Chinese
written the Canadian Hospitality for Chinese Guests Guide please contact our office
Guests Guide. The Guide contains details on at info@hotelassociation.ca.
Chinese Culture, Religion & Spirituality, Travel
Facts & Issues, Leisure Activities, Language as Tony Pollard
well as protocol and etiquette in areas such as: President

Hospitality Insurance Program

HED Insurance and Risk Services is pleased to offer an
exciting “Protected Self-Insurance” Program (PSIP)
for the Canadian Lodging and Hospitality Industry.
Five of Canada’s lodging and hospitality associations
have joined together to create the Hospitality Insurance
Program. This program has already grown to insure over
1,000 properties making it the largest hospitality insurance
program in Canada.
How Will You Benefit?
• Immediate significant savings off present premiums;
• Potential for returns of premium;
• Full coverage reviews and access to a comprehensive
blanket limit policy;
• Full insurance protection;
• Long-term rate stability;
• Loss prevention and risk management services.

Justin Friesen • 1-800-665-8990 ext. 7211 • jfriesen@hedinc.com • www.hedinc.com

4 ROOMERS INSIGHTS AND INFORMATION ON THE CANADIAN LODGING INDUSTRY

 Feature

2010 Conference
Wrap-up

O n Feb. 3 and 4, 2010, over

500 attendees enjoyed in-
dustry introspection, infor-
mative speaker sessions and networking
opportunities at the 2010 Hotel Asso-
ciation of Canada Annual Conference
at the Fairmont Royal York Hotel in
Toronto. While much of the conference
focused on the recent economic crisis,
it also examined other pressing issues in
the industry, such as the impact of social
media and ways to make properties more
environmentally friendly.
First on the agenda was the HAC an-
nual general meeting on Feb. 3, during
which outgoing chair Will Schmidt was
presented with a Lifetime Membership
Award. The meeting also saw Scott Al-
lison, vice-president of sales and market-
ing at Marriott Lodging Canada, ush- and David Paton looked at technologies vices introduced a new Protected Self-
ered in as incoming chair. that can help properties reduce their car- Insurance Program for the Canadian
At the HAC tradeshow, more than 40 bon footprints and save thousands on lodging industry. Several organizations
exhibitors represented a wide range of utility bills, reducing electricity, natural have banded together to create the
products and services during the two- gas, fuel oil and propane consumption largest hospitality program in Canada,
day conference. New this year were sup- without compromising guest comfort. known as the Hospitality Insurance Pro-
plier presentations, held by several com- In another presentation, Grant Ostir gram, which has grown to insure over
panies on the tradeshow floor. Canopco from HED Insurance and Risk Ser- 1,000 hoteliers.

VOLUME 20 NUMBER 1 ROOMERS 5

 Feature

Above: Honourable Rob Moore,

Minister of State – Small Business & Tourism
(left to right) Stan Stabner, Ecolab, Outstanding Supplier of the Year; Justin Keating, Hôtel du Vieux
Québec, Energy & Environment Winner; Wayne Stoughton and Diana Helferty, Westin Ottawa, Below Michele McKenzie, President
Energy & Environment Winner; Honourable Rob Moore; Paulette Hicks, Delta Brunswick, – Canadian Tourism Commission
Humanitarian Winner; Matthew Smallacombe, Fantasyland Hotel, Human Resources Winner.

The next day, conference goers had the opportunity to hear
the latest in market trends during the morning plenary ses-
sion: “Linking Consumer Behaviour with the New Economic
Reality.” Presenters Avery Shenfeld, chief economist at CIBC
World Markets Inc. and one of Canada’s foremost economists,
and Peter Yesawich, chairman and CEO of YPartnership, held
back-to-back presentations designed to shed light on what’s in
store for 2010 after one of the worst years on record – more
specifically, whether travel will recover to previous levels or if
consumers have simply changed their habits forever.
Shenfeld discussed some of the numerous factors that could
play a role in the Canadian travel industry, namely the U.S.
economy. He also predicted a shift in tourism from families to
retirees, with golf as a main attraction. Yesawich touched on the
use of technology as a factor in consumers’ vacation planning,
citing several studies about Internet usage habits. Nearly two-
thirds of hotel users surf the Internet for travel information, he
stated, with pricing as one of the primary motivators for visiting
travel sites.
Two morning breakout sessions also examined the impact of
the World Wide Web on the hotel industry: whether social
media like Twitter and Facebook are a distraction or a revenue
generator, and whether electronic distribution like Hotwire and
Priceline spell the end of hotel pricing integrity as we know it.
After a mid-day break, attendees were able to attend several
more informative sessions on a variety of topics, including
Streamlining Housekeeping Costs; Increasing Hotel Food and
Beverage Profitability; Motivating the Front Line: New Ap-
proaches for Tough Times; The Hotel Design of the Future;
and How to Green Your Hotel and Generate Revenue By
Doing So.
Capping off the day was the conference’s closing plenary ses-
sion: “Buyers and Sellers Square Off.” Moderated by David
Larone of PKF Consulting Inc., the session featured well-
known CEOs from some of the country’s largest hotel com-
panies interacting with the CEOs of Canada’s largest meeting/
convention, leisure and corporate travel buyers, creating a live-
ly discussion of interest to all those in attendance.
On Feb. 4, attendees also had the chance to mingle at the sixth
annual Hall of Fame Awards of Excellence luncheon. After a
special introduction by Michele McKenzie, president of the
Canadian Tourism Commission, awards were presented to
several outstanding HAC members who have demonstrated
significant accomplishment, exemplary leadership and tireless
commitment to Canada’s lodging industry.
The Fantasyland Hotel was awarded the Human Resources
Award for its outstanding service culture practice, and the Del-
ta Brunswick was presented with the Humanitarian Award in
recognition of its ongoing support of the community through
a variety of initiatives. The Energy and Environment Award
saw not one, but two, winners in 2009’s only tie, between the
Hôtel du Vieux Québec and the Westin Ottawa.
New this year was the Outstanding Supplier of the Year
Award, introduced to honour a long-standing allied member
of the association who has made significant contributions to
both the industry and its lodging customers. The inaugural
award winner was Ecolab, selected for its high standard of
customer service and support and professional approach to
solving problems.
In late January HAC also awarded the Stephen Phillips Pas-
sion for Hospitality Bursary, which is dedicated to the mem-
ory of Stephen Phillips, former vice-chairman and CEO

6 ROOMERS INSIGHTS AND INFORMATION ON THE CANADIAN LODGING INDUSTRY

 T:4”

Feature
of the AFM Hospitality Corporation Inc., who passed away
from cancer in 2007. The 2009 bursary, awarded to a hospi-
tality student who best represents the qualities that Phillips
brought to the industry, went to Kathlene Depooter, a student
in the Hotel and Food Administration Program at the University
of Guelph.
Following the awards presentations, the Honourable Rob
Moore, the newly appointed Minister for Small Business and
Tourism, addressed the crowd, speaking of the extensive con-
sultations he is involved in following his appointment to
the Cabinet.
The 2010 HAC conference was undoubtedly one of the year’s
highlights for many. With the industry always changing and new
trends constantly emerging, the 2011 conference is sure to bring
the same level of energy and expertise. For more information
about the conference, visit www.hacconference.ca.

HAC Conference Sponsors

The Hotel Association of Canada wishes
to thank the many sponsors and partners The best
of the 2010 Annual Conference & Trade
Show. Without their generosity and contin- HD means

T:10.875”
ued support this conference would not be
the success that it is. more room
Platinum Sponsor: Trade Show Designer
Rogers

Gold Sponsor:
Lounge Sponsor:
Lady Sandra Home Design service.
The Brick Hospitality Group
Carlson Hotels Worldwide
F&B Sponsors:
Silver Sponsors:
Coast Hotels & Resorts
Ecolab
Philips
InterContinental
Starbucks Coffee
Hotels Group (IHG)
PKF Consulting & Conference Pens:
Hotel Realty cm2r
Travelzoo
Partners:
Bronze Sponsors: Canadian Lodging News Bell TV pampers your guests with Canada’s best
Enbridge Hotelier HD service. With more HD channels than any other
JaniKing Western Hotelier provider, stunning picture quality and customized
Procter & LivClean programming, it gives new meaning to the term
“room service.”
Gamble Professional (Eco-friendly partner)
Call 1 877 439-8502 or visit belltv-commercial.ca
Travelodge

Human Resources
Awards Sponsor:
Canadian Tourism
Human Resource Council

VOLUME 20 NUMBER 1 ROOMERS 7

M9350 Doorhanger ad.indd 1 22/06/09 5:53 PM
 Feature
ROOM SERVICE
Suppliers fit hotels with high-tech style
H otels are opening their doors to bigger and
better technology.
Like many Canadians’ homes, they are requesting
and getting equipped with more “toys” than ever.
Remember the days when rooms that offered in-house movies
and a coffee maker were thought to be deluxe? Well, no more.
These days, hotels – and their guests – want to be plugged in,
hooked up and high-tech.
“We have entered into the age of information and content
convergence,” says Geoff Baker, senior associate director
commercial sales and operations for Bell TV. “In this context
it has been important to look at those technology needs that
go into providing a high level of guest experience that is rele-
vant at meeting the needs of both the hotelier and the guest.”
In order to keep a competitive edge and stay relevant, hotels
have to stay up-to-date on today’s technology because guests
have come to expect all the same comforts in a hotel that they
have at home. This includes anything from flat panel TVs,
iPod alarm clocks and connectivity for laptops, video games
and movies.
However, in addition to meeting the needs of the guests, hotel-
iers also want the technology (which, let’s face it can become
obsolete and depreciate quickly) to perform one very impor-
tant task – earn them a hefty return on investment (ROI)
without breaking the bank.
Alex Fortin, account manager commercial sales group for Best
Buy Canada Ltd, says that since it is not reasonable to update
8 ROOMERS INSIGHTS AND INFORMATION ON THE CANADIAN LODGING INDUSTRY
By Rachel Naud
all their technology every year, it has become increasingly
important for hoteliers to invest in the latest technology at the
time to provide the biggest bang for their buck.
“One option that Best Buy Canada has recognized to keep
our customers in current technology without breaking their
bank is leasing. This provides an option for our clients to have
the latest and greatest without necessarily having to be out of
pocket for it,” says Fortin.
But no matter how they pay for it – the message suppliers are
giving to hoteliers is simple. The value of having high-tech
options is worth more than the cost of the technology itself.
“Customers have become technologically savvy…business
travellers rely heavily on in-room technology to maintain
productivity on the road,” says Jeff Wells, vice-president of
HotelSolutions North America, the leader in International
Hospitality Television Sales. “Hotels that don’t provide these
products and services can kiss these customers goodbye.”
What hotels want
To consumers, Bell is oft known to offer a comprehensive,
customizable menu of TV entertainment and informa-
tion at competitive rates and significantly better picture and
sound quality.
And to hoteliers, the company is also the go-to source for
guest high definition and standard definition TV program-
ming along with programming guides and welcome channels.
Bell offers high-speed Internet services, Wi-Fi, video and voice
conferencing and both local mobile and long-distance phone
services as well.

“Hotels want to know that their equipment is future proof
to meet the needs of technology platform form changes and
eventual requirements in the future,” says Baker. “In the case
of the flat panel digital TVs, it will be important that they have
NTSC/ATSC/Clear QAM tuners, Pro:Idiom™ Digital Rights
Management System, MPEG-2/MPEG-4 H.264 and AC3
decoding. Hotels are also very interested on how they can get
HDTV programming for these TVs as the old analog signal
doesn’t do them justice.”
In addition, Best Buy Canada, known as a one-stop shop for
Canadians’ technology needs, supplies hotels nationwide with
hotel grade flat panel TVs, iPod alarm clocks, in-suite appli-
ances, in-suite audio, projectors, computers and video/audio
matrix systems.
Dave Carson of Allstream, which offers a range of telecom-
munications solutions, says hotels also want communication
technology that performs multiple tasks.
“It used to be that hotels were looking for simple things like
voice mail for the guest rooms, but now in-room phone systems
are often equipped with things like HTML applications and
interactive screens that allow the guests to order a wake-up call,
room service, theatre tickets or even pizza delivery without ever
having to pick up the phone,” says Carson.
He says Allstream supplies hotels with a mix of services
including telephone systems and advance unified communi-
cation solutions (such as video conferencing), local telephone
lines and long distance, and Internet connectivity and IT
security solutions.
“Our primary offering to hotels is telephone equipment/unified
communications,” says Carson. “For example, Mitel is one of
the hospitality industry’s primary telephone system manufac-
turers, and Allstream is their largest partner in North America.”
Bryan Gotter, vice-president corporate sales for the Ethnic
Channels Group, says he is supplying hotels with an important
service that caters to the worldwide traveller – ethnic TV chan-
nels in several different languages.
In order for travellers to feel like they’re home, they have to be
able to understand the TV programs.
“Hotels need to offer top-of-the-line services and informa-
tion to their clients and guests, be it ethnic TV channels and
languages to International News Channels showing a broader
range of views from around the world,” says Gotter.
Gotter, who says the Ethnic Channels Groups is just starting
out with the hospitality industry, says the company is starting
out by supplying its Russia Today International News Channel
to hotels in Canada, “but our future goal is to provide them
with Ethnic TV channels in several different languages,”
he says.
VOLUME 20 NUMBER 1 ROOMERS
Feature
The centre of it all
It’s not just guest rooms that are getting fitted with tech-
nology. Business centres are often a reflection of a hotel’s
technological standard and savviness.
They are often the place to go to for guests who don’t have
a personal laptop or find themselves working while away
from the office.
“Business centres have become more sophisticated in that
they’re not only equipped with wireless Internet connec-
tivity, but also advanced solutions such as video confer-
encing equipment that allow business users to connect
with one another without ever having to leave the hotel,”
says Carson.
Wells says he supplies hotels laser copiers, monitors, photo
stations and laptops for their business centres.
Moreover Baker says video-conferencing services, faxing,
scanning, printing and direct wire line Internet connections
for more secure VPN or Citrix-based applications are tops
on the business centre wish list.
What’s new?
Because technology is always changing, there are always
innovative new products that every hotel wants to impress
their guests.
Radio frequency identification devices (RFID) are popular
today, along with various other applications and services
that tie into the hotel’s property management system.
“The connectivity panels in rooms provide the ability for
guests to have iPod & MP3 audio listening and charging,
the ability to view video media from PC, camcorder, DVD
player and other devices as supported through VGA,
composite audio/video, S-Video and HDMI connectors;
Interactive entertainment and USB charging,” says Baker.
While Fortin says an exciting product Best Buy Canada has
been working on is Mirror TVs.
“These have become a major draw at our trade shows,” says
Fortin. “It is a TV that when turned off looks just like a
normal mirror, however, when turned on becomes a full
HD TV with all of the clarity and eye-popping graphics
that goes along with high definition.”
Another service Fortin says Best Buy Canada is working
on is providing downloadable audio/video content to hotel
rooms through one of the companies that Best Buy owns.
“It would provide the guests with the option to listen or
watch whatever content they would like without the guest
or the hotel having to pay for pricy rental fees,” says Fortin.
9
 Feature

2010 CANADIAN
TRAVEL INTENTIONS SURVEY
The HAC’s 2010 Canadian Travel Intentions survey indicates that expected business travel is up three per cent from last year
but leisure travel is down four per cent.
Seventy-eight per cent of leisure travellers intend to travel the same or more in Canada in 2010 and 76 per cent of business
travellers intend to travel the same or more in Canada in 2010.
“We’ve got almost half of those surveyed stating they are ‘vacation-deprived’, which tells me that while people are worried about
their jobs and are afraid to spend their money on extended travel, they still plan to travel in 2010, ” said Tony Pollard, President
of the Hotel Association of Canada.

Canadian Travellers and
the United States
Twenty-two per cent of travellers say
they expect to take more trips to the
United States in 2010 than 2009, and
12 per cent say they would take less,
similar to results from 2009 and 2008
HAC surveys.
A potentially new and disturbing trend
has emerged with almost 20 per cent
of Canadian travellers stating they
went by car to a United States airport
in 2009 to take a trip using less expen-
sive airline tickets purchased for U.S. or
foreign travel.
“Deals in the United States that are
not matched by Canadian air carriers
are having an impact on 18 per cent of
the air travel business in Canada,” says
Pollard. “We’ll be following this trend
to see if it gets better or worse over the
coming years. Lower fares from U.S.
destinations hurt all of our businesses
in Canada.”
Web Presence is Key for Hoteliers
More and more, Canadian travellers
are looking to the web for information
about where they choose to stay. Thir-
teen per cent more business and five
per cent more leisure travellers than the
HAC 2009 survey said ratings on In-
ternet booking services and other sites
have a great deal of influence on where
they choose to stay. Eighty-five per cent
business and 79 per cent leisure travel-
lers consult accommodation ratings be-
fore booking stays.
Data released for 2009 by comScore
Video Metrix, a firm that measures
digital world data, indicated 21 million
Canadians viewed more than 3.1 billion
videos online during the month of Feb-
ruary 2009. The HAC 2010 survey sup-
ports those results, with 79 per cent of
leisure and 67 per cent of business trav-
ellers viewing videos or taking a virtual
tour of the place they are going to stay.
Canadians are also wired when it comes
to Internet comparison-shopping, with
86 per cent leisure and 81 per cent busi-
ness travellers looking for “specials.” Al-
most 60 per cent of leisure (57%) and
slightly less than half of business (49%)
travellers think they will get a better ho-
tel rate directly from a hotel rather than
a third party booking service.
While technology is important to trav-
ellers, not everyone has GPS. A majority
of travellers say they consult the web to
get directions and maps (82% leisure;
85% business).
“What this tells me is a hotel’s website is
critical to a property’s success. With 88
per cent of business and 69 per cent of
leisure travellers getting their informa-
tion on accommodations from the In-
ternet, a web presence is key,” said Tony
Pollard. “As a hotelier, if you’re not deal-
ing with your on-line presence, you will
lose business to those who are paying
attention to the Internet.”
“Deals” and “Service”
Are Important to Travellers
Price and location are more important
to travellers than the brand name of the
hotel. When asked to choose, 56 per
cent ranked price as their first choice,
37 per cent ranked location second and
only eight per cent ranked brand/name
of the hotel as being important when
selecting a hotel.
Travellers are also looking for properties
with well-trained staff. Eighty-eight per
cent agreed that employees who have
been properly trained for their occupa-
tion provide a higher level of service.
Travellers defined “high-quality service”
as friendly, a desire to provide service
and honest and ethical behaviour.
“Well-trained employees mean that
guests get the service they deserve,”
says Pollard. “Our survey shows, while
there’s always room for improvement,
of those that responded a majority of
travellers have not seen a drop in service
over the past five years.”
Friendly service is still the most impor-
tant attribute for business (80%) and
leisure (84%) when choosing between
accommodations offering the same
rates. This attribute is more important
than room service, a restaurant, high-
speed Internet and a spa.
Loyalty programs are still important,
particularly for business travellers
(44%). Additionally, it seems the way
to travellers’ hearts is definitely through
their stomachs. Seventy-four per cent of
leisure and 67 per cent of business trav-
ellers say a hotel with a complimentary
breakfast is important.
Environment Still Important
Despite the current economic challeng-
es, environmental initiatives are impor-
tant to more than 40 per cent of both
leisure (44%) and business (42%) trav-
ellers, up more than six per cent over

10 ROOMERS INSIGHTS AND INFORMATION ON THE CANADIAN LODGING INDUSTRY


2009 figures. Leisure travellers’ concern
about spending too much for a vaca-
tion does not trump their worry about
protecting the environment. Forty-one
per cent, similar to 2009 HAC survey
results, of leisure travellers say they are
willing to pay between $1 and $5 per
night to participate in a carbon off-set
program. The beginning of an economic
recovery is also reflected in the seven per
cent increase over 2009 survey data of
business those who are willing to pay be-
tween $1and $5 per night to participate
in a carbon off-set program.
Most firms do not have a “green travel
policy” yet, but travellers said more than
twice as many businesses had a green
travel policy in 2009 (11%) as they did in
2008 (4%).
The survey of Canadian travellers is the
sixth annual Canadian Travel Intention
study undertaken by the Hotel Associa-
tion of Canada. This survey was fielded
by TSN Canadian Facts and defines a
traveller as someone who will stay at least
one night in a hotel, motel or resort. The
online survey was conducted in Decem-
ber 2009 among 1,524 “likely travellers”
with a margin of error of +/- 2.5%.
SURVEY HIGHLIGHTS
LEISURE
40% of leisure travellers will stay with
family/friends;
32% will stay at a less expensive hotel,
motel or resort
29% will spend less money on
entertainment
25% will spend less on food/drink
21% will stay fewer nights
BUSINESS
26% spend less on entertainment
26% stay at a less expensive hotel
25% will stay fewer nights
23% spend less on food and drink
21% will travel by less expensive mode
• Travellers are looking for a deal. The
top three items that will make travel-
lers stay at hotels more are:
Discount accommodations—
not necessarily rates but offer
other amenities
VOLUME 20 NUMBER 1 ROOMERS
Free Lunch or Dinner with Room
Weekend packages
• Almost ¾ of travellers think proper-
ties with a formal employee train-
ing policy provide better value for
money, and 78% will chose a prop-
erty with a formal employee training
program over one with no formal
employee training
• Top three things required to deliver
quality service: friendly service,
desire to provide quality service and
honesty and ethical behaviour
• Travellers say hotels offered better
service in 2009 than they did in
2008, 2007 and 5 years ago
RATES
• Economy accommodation slightly
more popular than mid-market with
a restaurant
only 12% want luxury or
“upscale” accommodations
• 68% will stay in at mid-market to
economy accommodations
• While business travel is up, travellers
expect to pay less than $125
per night (48%)
CORE SERVICES AND
“PERKS” IMPORTANT
• Internet reservations still more popu-
lar than telephone reservations for
both leisure and business travellers
41% leisure and 46% business
travellers use Internet
for reservations
• The way to a traveller’s heart is
through his or her stomach
74% leisure and 67% business
travellers say a hotel with a com-
plimentary breakfast is important
• A core 1/3 of business travellers still
say a business centre is important
(30-33% since 2008)
• After a rough personal and business
year, people are ready to start eating
and drinking again, particularly on
the business side, up 5% from 2009.
What they save on their room,
they may spend in the bar and/
or restaurant.
• Friendly service still key for both
business and leisure travellers
Feature
• Loyalty programs still important,
particularly for business
travellers (44%)
ENVIRONMENT STILL IMPORTANT
• More than 1/3 of business travellers
say environmental amenities are im-
portant (environmental certification
for hotel, green products in
the rooms)
• Despite economic challenges, envi-
ronmental initiatives important to
more than 40% of both leisure and
business travellers
41% of leisure and 44% of busi-
ness travellers will pay between
$1-$5 per night for carbon
off-set program
• Most businesses do not have a “green
travel policy” yet, but travellers said
more than twice as many businesses
had a green travel policy in 2009
(11%) as did in 2008 (4%)
TECHNOLOGY IS KEY
• Your hotel website is key. Most trav-
ellers go there to:
Look at photos (89% leisure;
84% business)
Shop for “specials” (86% leisure;
81% business)
Get directions and maps (82%
leisure; 85% business)
Watch videos/virtual tour (79%
leisure; 67% business)
• Web presence is critical to success.
Travellers get information from the
web, including:
Consult accommodation ratings
(85% business;79% leisure)
Read testimonials (55% business;
56 leisure)
Read trip advisors (43% business;
42% leisure)
Consult blogs (26% business;
22% leisure)
• Free wireless Internet important for
business travellers
• Social media has influence on
amenity choices
11
 Government Relations
Government Relations
Federal Tourism Strategy
Last year the Hotel Association of Canada met with Prime
Minister Harper wherein he announced the government’s plan
for a National Tourism Strategy. On October 5, 15 government
departments and agencies met to review the Strategy. HAC Pres-
ident Tony Pollard met with the new Minister of Tourism Rob
Moore on February 4 of this year during which he indicated that
the federal National Tourism Strategy is a top priority for the
association. The Minister’s office advises that the Strategy, which
is now with the officials at Industry Canada, will be announced
this spring.
ADS With China
During Prime Minister Harper’s visit to China in December
2009, the Government of China announced that it was granting
Canada the coveted Approved Destination Status (ADS). Once
implemented, the ADS designation will make it easier for Chinese
nationals to visit Canada for leisure purposes. According to a
Conference Board of Canada survey, ADS is expected to boost
the rate of travel to Canada from China by up to 50 per cent by
2015. Leisure travel in particular should rise significantly during
the initial 5 – 10 years. In the study, inbound travel with ADS
expands by approximately 50 per cent over non-ADS inbound
volume for China four years after achieving ADS. This corre-
sponds to a compounded annual growth rate of 21.1 per cent
with ADS relative to 9 per cent without ADS. While ADS will
likely increase the number of visitors from China travelling to
Canada for business and VFR purposes, the biggest impact is
expected to be on leisure travellers.
12 ROOMERS INSIGHTS AND INFORMATION ON THE CANADIAN LODGING INDUSTRY
Bill C-386
Replacement Workers
This private members Bill, which has been introduced 11 times
previously, would eliminate the use of replacement workers
in federally regulated industries. The HAC is a founding
member of a National Coalition that remains at the forefront to
defeat C-386.
Bill S-226
Video Lottery Terminals
HAC continues to express concern with Bill S-226, which was
making its way through the federal Senate until Parliament
was prorogued. If passed, the Bill would amend the Criminal
Code to make it illegal for provincial governments to operate
video lottery terminals and slot machines anywhere other than
casinos, race-courses and betting theatres.
The Bill was referred to the Senate’s Legal and Constitutional
Affairs Committee on October 5. The Conservatives voted
against it, the Liberals supported it. This party-line vote is a
major concern. Although the Conservative government intends
this Bill to be reviewed after others, the unity of the Liberal
vote suggests they may override the government at any time.
Now that Prime Minister Harper has appointed new Senators,
tipping the balance in favour of the Conservatives, there is less
likelihood that it will pass. The Bill has been heard twice in this
Committee and there is some sentiment that there is no need to
hear witnesses again; however, there is always the potential of a
quick vote at the Third Reading.

The HAC and its members have written the Clerk of the
Committee and each Senator on the Committee requesting an
appearance before the latter to testify on the severe negative and
constitutional impacts this would have.
Neighbouring Rights
On June 27, 2009, the Neighbouring Rights Collective of
Canada, now known as Re.Sound proposed new tariffs for back-
ground music. These were published in the Canada Gazette
and formally objected to by HAC on Aug. 21, 2009. NRCC
has responded that the proposed tariffs are fair and equitable.
Hearings before the Copyright Board of Canada have yet to
be scheduled.
Negotiations continue with the NRCC for Tariff 5 for 2008-
2010. The rate proposed is 2 per cent of the compensation for
music with a minimum of $62.74 per property. This tariff is
for recorded music accompanying live entertainment in bars,
recorded music for conventions, weddings and receptions and
recorded music in karaoke bars. NRCC originally proposed that
the SOCAN rate be applied. Negotiations continue on reducing
the rate as well as the issue of retroactivity.
Open Skies
The HAC continues to lobby elected and non elected officials
for greater access to Canada through new and improved air bilat-
eral agreements. The HAC President along with the National
Travel and Tourism Coalition has met with Brigita Gravitis-
Beck, Director General, Air Policy Transport Canada. This was
followed by a meeting with Transport Minister John Baird.
New bilaterals have been announced with Korea, New Zealand
and South Africa. Transport Canada continues to steadfastly
oppose any expanded air service with the United Arab Emirates.
We continue our efforts to encourage the government to allow
Emirates to expand their footprint in Canada. The HAC has
brought this to the attention of the new Tourism Minister Rob
Moore as well as International Trade Minister Peter Van Loan.
While Canada has signed an overdue agreement with the Euro-
pean Union, its other deals are modest links to low travel coun-
tries such as Iceland, Ireland, Barbados and New Zealand. If
this restrictive air traffic control persists, the government will
be losing more jobs and business investments for take off in the
United States. Today more than 2.5 million Canadians head to
U.S. airports to seek less expensive travel; in fact, Plattsburgh’s
airport bills itself as Montréal Airport South.
Stop Sticking it to Us
The HAC is a founding member of the National Coalition
lobbying Ottawa to reduce the fees Canadian hotels have to pay to
accept credit cards. The Quebec and Ontario Hotel Associations
are also members of the Coalition. In November 2009, Finance
VOLUME 20 NUMBER 1 ROOMERS
Government Relations
Minister Jim Flaherty announced plans for a Code of Conduct
wherein he stated “the code would promote fair business prac-
tice and ensure that merchants and consumers clearly understand
the costs and benefits of credit and debit cards.” The government
invited comments from business groups and HAC has written
letters to VISA and MasterCard CEOs as well as the Finance
Minister. The Finance Department is “reviewing its options.”
Federal Budget 2010
The 2010 Federal Budget has indicated no increase in taxes. The
total amount the government spends on salaries, administration
and overhead is frozen. Some departments and agencies will have
budget cuts, including the Canadian Tourism Commission.
The CTC’s budget has been cut by $0.9 million this year,
$4.2 million next year and $4.2 million in 2012. The budget
document states “The review has confirmed that Canada is a
maturing travel destination within its primary markets. As a
result, the Commission is significantly realigning activities in
order to focus on more productive markets. By implementing
these changes, the Canadian Tourism Commission will position
itself to work more effectively with tourism sector stakeholders
across the country to increase awareness of Canada as a premier
tourist destination.” This is a major concern for the HAC and
this message has been communicated to the Government.
There is some new funding for Canada’s travel, tourism and
hospitality sector.
• Atlantic Ferry Services will receive $28 million
• Marine Atlantic receives $175 million over two years
• $51 million is being provided to the Jacques Cartier and
Champlain Bridges in Montreal over two years
• $10 million for the Windsor – Detroit Border Crossing over
three years
• $87 million for border upgrades over two years
• $1.5 billion for the Canadian Air Transport Security
Authority over five years (bearing in mind the government
increased the service charge last month by more than 50 per
cent which the HAC has opposed)
It is not discussed but the biggest impediment for the federal
government is how to deal with increased interest rates which
are expected to go up this summer. Obviously this is a very big
issue for our hotels. Concurrently this is a major problem for the
government in its debt servicing and its strategy as a go forward
to reduce the $56 billion deficit to its projection of $1.8 billion
in 2014. It is dependent on strong GDP growth which is ques-
tionable due to the U.S. economy wherein Americans are strug-
gling with debt and will spend less on Canadian goods. We have
gone from last year’s budget of “spending is good” to this year
where “freezing is necessary.” Watch out for next year’s “slash
and burn.”
13
 Newsworthy
HOTEL
& HOTEL COMPANY News
The Howard Johnson Toronto
East moves on to phase two of its
$1.2-million renovation project.
Phase 2 of the project will consist of
50 guest rooms being upgraded with
all new furniture, fixtures, carpet,
tile, bedding and shower experiences
as well as a complete upgrade to
the properties meeting rooms and
public corridors. The project is
expected to be completed by late
spring and will highlight the new
HoJo brand standards for bedding
and guest room decor. Phase three of
the renovation project will focus on
the remaining guest rooms as well
as the pool and lobby area and is
projected to be complete by year-end.
The 143-room Hotel Le Germain
Calgary welcomed its first guests in
February. The lobby of the hotel is
enveloped in a dramatic 25-foot glass
wall that fills the lounge and front
desk area with radiant natural light.
A state-of-the-art meetings facility, it
consists of more than 6,000 square feet
of event space, in addition to elegant
boardrooms and a variety of private
suites. Several green features were
incorporated into the design including
geothermal heating and cooling
systems, heat recovery programs and
central room key lighting control.
The Four Points by Sheraton
Winnipeg South has undergone an
extensive renovation. Two floors have
been added which nearly double the
hotel size; a new salt water mineral
swimming pool with hot tub, and an
adjacent fitness centre overlooking
the pool area are new features as
14 ROOMERS INSIGHTS AND INFORMATION ON THE CANADIAN LODGING INDUSTRY
well. Four thousand square feet of
premium and stylish ballroom and
meeting space have also been added.
The 108-room Holiday Inn Barrie
Hotel & Conference Centre has
announced the culmination of a
multi-million hotel renovation project.
The investment is part of a $1-billion
brand-wide global revitalization effort
to showcase a more contemporary look
and feel that will eventually feature
new corporate branding and signage.
The full renovation which began in
October 2009 included remodelling
the lobby and front entrance, guest
rooms, and a fresh new look and feel
to the restaurant and lounge area.
The newly built, $100-million
Sparkling Hill Resort and Wellness
Hotel will be opening in April in
Vernon, B.C. The 152-room four-
season European-inspired resort
features a 40,000-square foot Whole
Body Wellness Spa, featuring North
America’s only Cryotherapy Cold
Sauna. Sparkling Hill Resort will
offer over 100 treatments designed
to refresh and rejuvenate the body,
including hot stone massage, moor
mud wraps, reflexology, aromatherapy
and a complete aesthetics program.
The Westin Calgary has completed
a four-year, all encompassing
renovation and renewal that included
an enhanced new lobby, a refresh of
all meeting space and addition of
two new meeting rooms, and two
new restaurants. Transformations
also included the upgrade of all 525
guest rooms in the hotel, including
the addition of 126 Westin business
rooms which offer a contemporary
style for travellers on the road.
Vancouver’s legendary Hotel Georgia,
first opened in 1927, is undergoing
a major restoration and is scheduled
to reopen in early 2011 as the 154-
room Rosewood Hotel Georgia. The
historic Georgian Revival structure was
recognized as the city’s most elegant
hotel for years, welcoming a who’s
who of the entertainment world. The
property will feature a number of
large suites, Sense, A Rosewood Spa, a
fitness centre, indoor swimming pool,
nightclub and Hawksworth Restaurant.
A separate 48-storey residential tower
is scheduled to be completed in 2012.
This will be the second Canadian
property for Rosewood Hotels, which
currently operates the eco-friendly
King Pacific Lodge luxury wilderness
resort, on BC’s Princess Royal Island.
The new Fairmont Pacific Rim hotel
in Vancouver was slated to debut this
March even though it was fully booked
for the 2010 Olympic Games. The
377-room property combines Asian
influence with a West Coast feel in its
decor and culinary offerings. Modern
guest rooms include surround sound,
media connectivity, bedside controls
and “TV mirrors.” The property
also features a rooftop swimming
pool, meditation pods, outdoor
fireplaces, 15,000 square feet of
meeting space and a spa. In the lobby
lounge artisanal teas and cocktails
are available, and a raw bar featuring
seasonal seafood and comfort foods.

Choice Hotels Canada welcomes
the following new properties to the
family: Econo Lodge, Lloydminster,
BC; Quality Hotel & Suites,
Langley, BC; Econo Lodge Inn
& Suites, Drumheller, AB; and
Econo Lodge, Kelowna, B.C.
InterContinental Hotels Group
(IHG) has opened its first Holiday Inn
& Suites property in Kamloops, BC.
The Holiday Inn & Suites Kamloops
will showcase the brand’s new sign,
which is the seal of approval that
this hotel exemplifies the standards
of the $1 billion Holiday Inn brand
relaunch program. The newly built
four-storey hotel offers more than
2,000 square feet of function space,
an on-site White Spot Restaurant, and
a variety of amenities such as an on-
site fitness centre, indoor swimming
pool, business centre and restaurant.
IHG’s first sustainable hotel in Canada,
and the first of its type in Quebec,
opened January in Saint-Hyacinthe,
QC. The 94-room Holiday Inn
Express and Suites Saint-Hyacinthe
was built to meet LEED criteria. It
is a high-efficient, ultra-insulated
building with LED and low-voltage
fluorescent lighting. Also helping
to reduce its carbon footprint is
locally made furniture; recycled
cement; a white roof to reflect sun’s
heat; special heat-capturing water
coils and custom-made natural fibre
mattresses. The new-build property
is part of the brand’s multi-faceted,
billion-dollar relaunch program.
IHG has also opened the following
two properties: the newly built,
$15-million Holiday Inn & Suites
Surrey in downtown Surrey, B.C.,
its first property in the community;
and the Crowne Plaza in Hamilton,
ON, after its conversion from a
previously independent hotel.
VOLUME 20 NUMBER 1 ROOMERS
Newsworthy
The Westin Wall Centre, Vancouver more than 9,900 square feet of
Airport opened just in time for functional meeting space, an indoor
the 2010 Winter Olympics. The heated pool, 24-hour business
hotel’s 176 guest rooms and eight centre, fully equipped gym, valet
unique suites all feature in-room, parking and The Apron restaurant.
high-speed Internet access, dual-line
cordless phones and an ergonomic
workspace. The hotel also features a New York-based luxury hotels
“living wall” that incorporates 360 operator Thompson Hotels will
living panels of more than 9,000 open its first international property,
native plants. There is also a green the 102-room Thompson Toronto,
roof with a large landscaped area, in May. The 16-floor property will
Tomorrow’s forecast
Tomorrow’s forecast
just got a lot greener.
just got a lot greener.
Our commitment to saving energy through
Our commitment to saving energy through
innovation and cutting-edge technologies innovation and cutting-edge technologies
Tomorrow’s
has made Manitowoc forecast ice machines America’s
has made Manitowoc ice machines America’s
just
#1 goticea machine.
selling lot greener. Over 97%#1 ofselling
our cube
ice machine. Over 97% of our cube
ice machines meet or exceed stringent
Our commitment to saving energy through ice machines meet or exceed stringent
energy
innovation andperformance standards such
cutting-edge technologies energy asperformance
those standards such as those
has made Manitowoc ice machines America’s
established byOver
#1 selling ice machine. ENERGY
97% of our STAR®
cube
established
or CEE. For by ENERGY STAR® or CEE. For
ice machines meet or exceed stringent
more information on cost-saving, energy more information on cost-saving, energy
energy performance standards such as those
efficient
established byManitowoc
efficient
iceFormachines visit:
ENERGY STAR® or CEE.
Manitowoc ice machines visit:
more information on cost-saving, energy www.manitowocice.com/1139
www.manitowocice.com/1139
efficient Manitowoc ice machines visit:
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2008 2008
2008
Manco Distributors Inc.
25 Iron Street
Etobicoke, ON
M9W 5E3
Ph: 416-247-8422
Fax: 416-247-4648
Email: manco@bellnet.ca
Website: www.manitowocice.com
For more details consult your dealer
or visit www.manitowocfoodservice.com
15
4524_1139 ©Manitowoc 2009
For more details consult your dealer
or visit www.manitowocfoodservice.com
 Newsworthy
offer 30,000 square feet of dining
and event space, including a signature
restaurant operated by New York-
based Scarpetta. Totalling 110,000
square feet of hotel and amenity
space, the property includes an
adjacent 336-unit condominium
project. This represents the first time
that U.S.-based hotel management
company Thompson Hotels has been
linked to a multi-use property.
Monte Carlo Inns has opened
their seventh hotel, the 76-room
Monte Carlo Inn Barrie Suites,
ON. The property features business-
class rooms and theme suites as
well as a fitness facility, meeting
facilities, business centre, restaurant
and indoor salt-water pool.
Coast Hotels & Resorts welcomes
the rebranded all-suite, condo-
style Coast Blackcomb Suites at
Whistler to their portfolio.
Choice Hotels International, Inc. is
pleased to announce the addition of its
first member hotel in Canada for the
company’s Ascend Collection—the Inn
on the Lake hotel of Fall River, NS.
Ascend Collection is an elite network
of historic, unique and boutique hotels
across the U.S. and the Caribbean.
The 39-room Inn on the Lake, an
Ascend Collection hotel, offers the
intimacy of a four-star country inn
with well-appointed guest rooms and
one-, two- and three-bedroom suites
and a variety of other amenities.
The Osoyoos Indian Band and
Bellstar Hotels & Resorts have
opened the NK’ MIP Conference
Centre in the south Okanagan.
Featuring 9,000 square feet of flexible
meeting space for up to 350 the
facility also offers breakout rooms,
individual meeting spaces and three
alternative conference facilities.
16 ROOMERS INSIGHTS AND INFORMATION ON THE CANADIAN LODGING INDUSTRY
In a strategic alliance with Vantage
Hospitality Group, Inc., Canadian
Hospitality Group Inc. is now
the exclusive development partner
to represent, sell, and market the
Canada’s Best Value Inn brand
throughout Canada and has been
working with Vantage to create
an aggressive expansion plan for
Canada’s Best Value Inn. Vantage
Hospitality is the parent company of
Canada’s Best Value Inn, Americas
Best Value Inn, Chinas Best Value
Inn, Value Inn Worldwide, and
the Lexington Collection.
Sequel Lifestyle Hotels and
Resorts is pleased to announce that
a management agreement has been
signed with the historic Gladstone
Hotel in Toronto, ON. The Gladstone
is Toronto’s oldest continuously
operating hotel; home to 37 artist-
designed guest rooms, the Gladstone
is host to a variety of exhibits and
installations throughout the year. The
hotel’s public space and common
areas act as a living gallery, displaying
works of both distinguished and up
and coming Canadian artists and
designers on a continuous basis.
Pacrim Hospitality Services Inc, has
added its 60th hotel, the 105-room
Wingate by Wyndham Edmonton.
The hotel features meeting space,
an indoor pool and waterslide,
hot complimentary breakfast and
free high-speed Internet service.
MEMBERS News
The Alberta Hotel & Lodging
Association has moved to their newly
constructed building at 2707 Ellwood
Drive, Edmonton, AB, T6X 0P7.
Montreal-based lock parts and
accessories supplier Kaba Ilco Inc. has
launched its new webstore at
ilcostore.com. The store features
a complete selection of keycards,
electronic hotel lock parts and
accessories for all models of ILCO
electronic hotel locks and systems,
from the legacy System 700 products
to the latest RFID solutions.
The Hotel Association of Whistler
was officially formed in late 2009. As
a branch of the BC Hotel Association,
HAW currently represents 18 hotel
members and 3273 hotel rooms in the
Resort Municipality of Whistler. HAW
will serve as an advocate and voice
for the interest of the hotel industry
in Whistler while ensuring that the
views of Whistler’s hospitality industry
are represented in a meaningful,
coherent, and coordinated way to
government and policy-makers.
A new agreement between Royal
Roads University and Fairmont
Hotels and Resorts will pave the
way for the university’s graduate
certificate programs in tourism
management to be delivered in
Vancouver starting in September
2010. The agreement establishes a
scholarship for Fairmont employees
to enrol in RRU’s graduate certificate
Tourism programs. Royal Roads will
also receive support from Fairmont in
marketing and delivering its programs
in Vancouver. The school delivers six
programs to the tourism industry:
a bachelor’s degree in international
hotel management, a master’s degree
in tourism management, and four
graduate certificates in international
hotel and resort management,
sustainable tourism, destination
development, and tourism leadership.

EVENTS
Canadian Hotel
Investment Conference
May 25 - 26, 2010
Hilton Toronto
www.hotelinvest.ca
Canadian Tourism Human
Resource Council (CTHRC)
HR Forum 2010
November 15 - 17, 2010
Alberta
Details TBA
http://cthrc.ca/en/tourism_hr_
forum/hr_forum_2010.aspx
E-mail hrforum@cthrc.ca for a
copy of the Preliminary Program
when it becomes available.
BC Hospitality
Industry Conference
November 21 - 23, 2010
Fairmont Waterfront Hotel
Vancouver, B.C.
BC Hospitality
Exposition Tradeshow
November 22 - 23, 2010
Vancouver Convention Centre
East, Vancouver, B.C.
www.hospitality-trade.com/
VOLUME 20 NUMBER 1 ROOMERS
Awards
Meetings & Conventions Magazine
has announced its 2009 Gold Awards
Winners. Two Canadian properties were
honoured in the Gold Key International
Hall of Fame: The Fairmont Banff
Springs, Banff, AB; and the Sheraton
Centre Toronto Hotel, Toronto, ON.
Congratulations to 2009 Pinnacle
Award Winners: Company of the Year
– Atlific Hotels; Company of the Year,
Regional – Monte Carlo Hotel Motel
International; Hotelier of the Year –
David Mounteer, GM, Auberge Sainte-
Antoine; and Supplier of the Year
– Harry Christakis, HCA Architecture.
Starwood Hotels & Resorts recently
announced the winners of the
First Annual North America Owner
Awards. These awards recognize
the most outstanding ownership
partners and their tremendous
contributions to the Starwood Hotels
& Resorts portfolio. Conversion of
the Year Award: The Four Points
by Sheraton Winnipeg South.
Choice Hotels Canada has honoured
its top performing hotels with a 2009
Gold Hospitality Award. A total of
26 hotels received the company’s
highest level of recognition. Quebec:
Comfort Inn, Alma; Comfort Inn,
Laval; Comfort Inn, Mont-Laurier;
Comfort Inn, Rivière-du-Loup;
Comfort Inn & Suites, Saint-Jérôme;
Comfort Inn & Suites, Shawinigan;
Quality Inn, Matane; Quality Suites,
Drummondville; and Econo Lodge
Montmorency Falls, Boischatel. Atlantic
Canada: Comfort Inn, Bridgewater, NS;
Comfort Inn, Fredericton, NB; Comfort
Inn, Gander, NL; Comfort Inn, Halifax,
NS; Comfort Inn, New Glasgow, NS;
Comfort Inn, Sydney, NS; Comfort
Awards
Inn Airport, St. John’s, NL; and
Quality Inn & Suites Bayer’s Lake,
Halifax, NS. Ontario: Comfort
Inn, Sturgeon Falls; Comfort
Inn, Brockville; Quality Suites,
Oakville; Comfort Inn, Kitchener;
Comfort Inn, Chatham; Comfort
Inn, Midland; and Comfort Inn
Toronto Northeast, Markham.
Western Canada: Comfort Inn
South, Winnipeg, MB; and Quality
Inn & Suites, Lethbridge, AB.
Travel + Leisure Magazine has
revealed its annual list of the 500
best hotels in the world and a
number of Canadian properties are
featured. Alberta: Post Hotel &
Spa; Fairmont Chateau Lake Louise;
Rimrock Resort Hotel; and Fairmont
Banff Springs. British Columbia:
Four Seasons Resort; Wickaninnish
Inn; Fairmont Chateau Whistler;
Sooke Harbour House; Fairmont
Vancouver Airport; Wedgewood
Hotel & Spa; Metropolitan Hotel
Vancouver; Opus Hotel; and
Fairmont Waterfront. Ontario:
Inn at Manitou Quebec: Auberge
Saint-Antoine; Hotel Nelligan;
Place d’Armes Hôtel & Suites;
Omni Mont-Royal; Loews Hotel
Vogue; and Hôtel Le St.-James.
The Holiday Inn Hotel & Suites
North Vancouver has received the
IHG 2009 Torchbearer Award,
the company’s most prestigious
award. The Holiday Inn Hotel
& Suites North Vancouver is
one of only 90 properties chosen
from the IHG system of more
than 4,300 hotels for achieving
the highest levels of excellence in
all aspects of operation – from
quality to customer satisfaction.
17

STRATEGIC
PARTNERS
LG Electronics Canada Inc.
Shawn Snobelen, Director of Sales
T: (416) 629-8223
www.lge.com
Product Categories:
Television & Electronics
ALLIED
MEMBERS
Allstream
Dave Carson,
Marketing Manager
T: (416) 345-2741
www.allstream.com/hospitality
Product Categories:
Internet; Telephone
Services & Systems
Bath Fitter
Kevin Neville, Commercial
Business Development
T: (877) 395-2284
www.bathfitter.com
Product Categories:
Amenities
Best Buy Canada
Tony White, Sales Manager
T: (604) 412-1994
www.bestbuycanada.ca
Product Categories:
Audio Visual Equipment/Services;
Business Centre Solutions;
Television & Electronics
Bogdon & Gross
Furniture Company
Adam Hofman, President
T: (519) 881-0600
www.bgfurniture.ca
Product Categories:
Furniture & Casegoods; Mattress/
Box Springs/Pillows
Book4Time Inc.
Roger Sholanki, CEO
T: (905) 707-0070
www.book4time.com
Product Categories:
Computers/Network Solutions/
Software
18 ROOMERS INSIGHTS AND INFORMATION ON THE CANADIAN LODGING INDUSTRY
Brick Hospitality Group
Michelle Nicholls,
Director of Hospitality
T: (905) 265-2804
Product Categories:
Appliances; Décor; Energy Saving;
Furniture & Casegoods; Mattress/
Box Springs; Television &
Electronics; Upholstery Products
Bunn-O-Matic Corporation
of Canada
Jeff Williams,
Regional Account Manager
T: (905) 841-2866
www.bunn.com
Product Categories:
Appliances; Food & Beverage
Colonnade Development Inc.
Carrie Mackenzie,
Marketing Coordinator
T: (613) 225-8118
www.colonnadedevelopment.com
Product Categories:
Design - Build Developer;
Real Estate/Property
Management Services
Ethnic Channel Group
Bryan Gotter, VP Corporate Sales
T: (416) 736-7577
www.ethnicchannels.com
Product Categories:
Television & Electronics
Equipment Canada -
Sanitation Solutions Inc
Karen Ferris, Owner
T: (905) 607-0066
www.equipment-canada.com
Product Categories:
Cleaning Products, Equipment,
Services; Maintenance and
Repair Supplies
Global Point Energy
Rob Hawthorne
T: (705) 741-2399
www.globalpointenergy.org
Product Categories:
Energy-Saving Products/Services
Green Squad -
Waste Management
Roy Barroso, Business
Development Manager
T: (613) 899-3753
www.wmgreensquad.ca
Product Categories:
Environmentally Friendly
Alternatives; Recycled Products/
Recycling
The Hotel Association
of Canada welcomes the
following new members.
HD Supply Facilities
Management
Kate McNulty, Associate Manager,
Strategic Marketing
T: (858) 831-2000
www.hdsupply.ca or
www.hdsupplysolutions.com
Product Categories:
Maintenance & Repair Supplies
Jostco HP
Jost Lehner, Principal
T: 416-792-3800
www.jostco.com
Product Categories:
Linens
KF Construction &
Development LTD
David Soo Hyeog Lim, President
T: (604) -916-0011
www.parkinn.com
Product Categories:
Architectural/Interior Design
Services; Design - Build Developer
Manco Distributors Inc
Murray Gamble, President
T: (416) 247-8422
www.manitowocice.com
Product Category:
Appliances; Food & Beverage
MRT International Inc.
Scott Middleton, President
T: (780) 955-3474
www.mrtinternational.ca
Product Categories:
Energy-Saving Products/Services;
Lighting: Electrical, Batteries,
Accessories; Maintenance and
Repair Supplies
Offsetters
Lucinda Iglesias, Manager
Business Development
T: (604) 699-2668
www.offsetters.ca
Product Categories:
Consulting Services; Energy
Management/Consulting;
Energy-Saving Products/Services;
Environmentally Friendly
Alternatives
PKF Consulting
David Larone, Director
T: (416) 360-5000 ext. 19
www.pkfcanada.com
Product Categories:
Consulting Services; Real Estate/
Property Management Services;
Research Services
Rocky Mountain Down
and Feather
John Walker, VP Hospitality
Health Care Division
T: (604) 421-5388
www.rmdf.com
Product Categories:
Linens; Mattress/Box Springs/
Pillows
Sealy Canada Ltd.
Bill Blendick
T: (416) 540-4731
www.sealy.com
Product Categories:
Furniture & Casegoods; Mattress/
Box Springs/Pillows
Tele Info Canada
Serge Kalfon, President
T: (514) 461-1311
www.teleinfoworld.com
Product Categories:
Travel & Transportation; Other
The Global Group
Wayne Melamed, Hospitality
Account Manager
T: (416) 661-3660 x 4747
www.globaltotaloffice.com
Product Categories:
Business Centre Solutions/
Products; Office Supplies
VingCard
Rise Walker, Marketing Manager
T: (972) 907-2273
www.vingcard.com
Product Categories:
Security Systems: Doors, Key
Cards, Safes, etc.
Vista Security & Investigations
Steve McKnight, Sales and
Marketing Manager
T: (905) 840-4085
www.vistasecurity.com
Product Categories:
Security Systems: Doors, Key
Cards, Safes, etc.
 WHO’S WHERE NOW
Twyla Bauman, GM, Heather Hart, GM, John Mytz, GM,
Ramada Inn & Suites, Brooks, AB Sandman Suites Red Deer, AB Red Deer Lodge
Hotel & Conference Centre, AB
Darcy Blight, GM, Cindy Houston, GM,
Motel 6, Grande Prairie, AB Ramada Inn & Suites, Drumheller, AB Arlene Pavelko, GM,
Vantage Inn & Suites, Fort McMurray, AB
Mark Butler-Jenkins, GM,
Ramada Inn & Suites Clairmont, AB Steven W. James, GM,
Grande Prairie Inn, AB Winnie Schroder,
Director of Sales & Marketing,
Joey Cruz, GM,
Quality Hotel & Conference Centre Kari Koskela, GM, Le Meridien King Edward Hotel,
Grande Prairie, AB Metropolitan Hotel Vancouver, B.C. Toronto, ON

Charlotte Donnelly, GM, Brenda Lucas, GM, Avrum Senensky,

Super 8 Motel, Red Deer, AB Executive Vice-President,
Hampton Inn & Suites by Hilton,
Lakeview Hotel REIT
Monique Dutchin, GM, Barrie, ON
Best Western Westwood Inn by The Mall, Tracy Sutherland, GM,
Edmonton, AB Kathryn MacDonald, GM, Days Inn, Red Deer, AB
The Westin Edmonton, AB
Tressa Everett, GM, William Verhey,
Lakeview Inn & Suites, Brooks, AB Matthew McCormack, GM, Director of Protocol
Radisson Hotel & Conference Centre Events & Diplomatic Hospitality,
Cindy Geersten, GM, Canmore, AB
Super 8 St. Paul, AB Westin Ottawa, ON

Steve Giblin, President and CEO, Grant McCurdy, GM, Sherry Vidal, Executive Vice President,
Silverbirch Hotels & Resorts, BC Mayfield Inn & Suites, Edmonton, AB Human Resources, Accor North America.

Volker Grady, GM, Kathryn McDonal, GM, Jim Wirun, GM,

Coast Bastion Inn, Nanaimo, B.C. Westin Edmonton, AB The Wingate Inn, Edmonton West, AB

ADVERTISERS Index “Trust your housekeeping needs to Jani King”

Bell ExpressVu L.P. .............................................................7

www.belltv-commercial.ca

Canadian Tourism Human

Resource Council (CTHRC) ...............Outside Back Cover
www.cthrc.ca

HED Insurance & Risk Services ........................................4

www.hedinc.com HOUSEKEEPING!
NO Overtime!
NO Headaches!
Hotel Solutions . ......................................Inside Front Cover NO Surprises!
www.hotelsolutions.ca
Outsource your housekeeping needs:

• Guest room cleaning • Public space cleaning

Jani-King ..........................................................................19 • Laundry operation • Management & Supervision
www.janiking.ca
MANAGE YOUR HOTEL - NOT YOUR HOUSEKEEPING STAFF!

Manco Distributors Inc. (Manitowoc) ............................15

www.manitowocice.com

VOLUME 20 NUMBER 1 ROOMERS 19