Assignment on Communication

Skills

Submitted To : Submitted By:

Prof Preetanjan Kaur Kapil Vardani
PGDM (MKT)
R.NO- 10008
 Certificate
To Whom It May Concern:
This is to certify that under mentioned students have
carried out an work on the topic “Communication
skills.” No part of this project work has already been
published for award of any degree or diploma.
Sign__________________

Date__________________

Acknowledgement
I deeply acknowledge the support of Prof. Preetanjan kaur who initially helped and
motivated us to embark on this strenuous .I would like to give thanks to providing
me an opportunity to make this project.
 Communication Skills : Communication is a process of transferring
information from one entity to another. the way a message is transferred
from the inside of one head to the inside of another, or many others. It
doesn't matter whether your message is an idea, a command, an opinion

Effective business must succeed in all its aspects in order to both correspond to the
newest market trends, and satisfy customers’ demands.

The Importance of Effective Communication for Organizational Performance

Lack of effective communication may lead to:

 Misunderstandings
 Lack of information
 Decrease in employees’ performance
 Decrease in company’s turnover, as a result

Ineffective or poor communication is frustrating for employees, and becomes a

source of a conflict. Managers' inability to clearly express their thoughts, ideas and
demands leads to employees' inability to perform work well, according to the
company’s demands.

Such a situation may take place when an employee is not truly aware of what is
requested of them. This decreases the satisfaction an employee gets from the job.

What is etiquette? And define the term etiquette with business etiquette

Etiquette is a conventional rules of social behavior or professional conduct.

Business etiquette:

Business etiquette involves treating your employer and coworkers with courtesy
and respect. Good business etiquette can make a work environment much more
pleasant.

 Workplace etiquette is a code of conduct which decides the way one needs
to be at a workplace. Read on to know what are some of the workplace
 etiquette guidelines.

or..

Proper Business Etiquette

Wondering how you can inculcate business etiquette in you? There is
actually so much more to business etiquette which you may not be aware of.
So read on to get a hang of what is proper business etiquette, and how would
it help you to get the promotion you are awaiting.

Job Etiquette
Job etiquette refers to good manners and proper behavior that are essential
for our professional growth. Read on to know some tips on job etiquette.

How to Write a Job Transfer Request?

Looking for a job transfer for career growth? Wish to relocate for personal
reasons? You will have to write a job transfer request to do so. Wondering
how to go about it? Then read on and find out how to write a job transfer
request.

Business Telephone Etiquettes

There is a surprising lack of knowledge among people about proper business
telephone etiquettes. Following are a certain set of phone ethics will
definitely lead to favorable outcomes for the entire business. Read on to
learn about it.

 Meetings :If a subject is important enough to call a meeting, be considerate

of the participants’ time and ensure that it is well prepared.

 The Phone: When you initiate a call and get a receptionist or secretary,
identify yourself and tell them the basic nature of your call. That way, you’ll
be sure you’re getting the right person or department and the person you’re
trying to reach will be able to pull up the appropriate information and help
you more efficiently.

 Social Settings :Many impressions formed during a party, dinner or golf

game can make or break a key business arrangement, whether or not
business is discussed directly. Always carry business cards. Arrive at a party
 at the stated time or up to 30 minutes later. (Not earlier than the stated time,
under any circumstances.)

 Introductions: Before an event, use your address book or your “people

database” to refresh your memory about the people you are likely to meet.
 Table Manners :These apply to the Americas and most of Europe. If you’re
elsewhere, do some research beforehand.
The fork goes on the left. The spoon and knife go on the right. Food items
go on the left, so your bread plate is on your left. Drinks, including coffee
cups, should be on the right. When sitting at a banquet table, you may begin
eating when two people to your left and right are served. If you haven’t been
served, but most of your table has, encourage others to start. Reach only for
items in front of you, ask that other items be passed by a neighbor. Offer to
the left; pass to the right, although once things start being passed, go with
the flow.

Non Verbal Communication

A medium for communication that entails using cues via body language to convey
message content. Facial expressions, body gestures, and voice intonation are forms
of nonverbal communication.

The advantages of non-verbal communication are:

1) You can communicate with someone who is hard of hearing of deaf.

2) You can communicate at place where you are supposed to maintain silence.

3) You can communicate something which you don't want others to hear or listen
to.

4) You can communicate if you are far away from a person. The person can see but
not hear you.

5) Non-verbal communication makes conversation short and brief.

6) You can save on time and use it as a tool to communicate with poeple who don't
understand your language.
The disadvantages of non-verbal communication are:

1) You can not have long conversation.

2) Can not discuss the particulars of your message

3) Difficult to understand and requires a lot of repetitions.

4) Can not be used as a public tool for communication.

6) Less influential and can not be used everywhere.

7) Not everybody prefers to communicate through non-verbal communication.

8) Can not create an impression upon people/listeners.