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Getting Started
From Cisco WebEx Support Center you can start
and conduct support sessions and view recorded
support sessions.
Starting a Session
1. Log in to your WebEx Support Center site.
The Support Session page appears.
2. Click Start.
OR
Click Provide Support in the left navigation
panel, then click Start Session.
in the toolbar.
Secondary Customer:
Views customer and CSR interactions.
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Support Center
Getting Started
To change a secondary customer to primary:
1. Click Video
in the toolbar. The Video
dialog appears.
Communicating in a Session
You can communicate with customers and other
CSRs in your session using chat, audio, and video.
1. Click Chat
appears.
in the toolbar.
in the toolbar.
Support Center
Getting Started
Transferring Files
If your site administrator has enabled them, two filetransfer options are available.
in
To transfer a file:
Then
File Transfer
Basic
File Transfer
Advanced
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Support Center
Getting Started
Requesting Assistance
Ending a Session
x
2014 All rights reserved. CISCO, Cisco WebEx, the CISCO logo, and the Cisco WebEx logo are trademarks of Cisco Systems, Inc. and/or its affiliates in
the U.S. and other countries. A listing of Ciscos trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the
property of their respective owners.
10/3/2014