A Summary of Myer Policies and Procedures for Contractors

Table of Contents:
Myer General Safety Induction Frequently Asked Questions

...2

Contractor Safety and Myer

Myer Safety Policy

Signing on arrival at Store

Work Method Statement

Health and Safety Management Plans

Work Permits

Contractor Spot-Checks

..10

Corrective Action Report

..10

Chemical Management and MSDS

..11

Plant and Equipment

..12

Scheduling of works

..12

Asbestos Register

..12

Incident Management

..13

Myer OH&S obligations document

..13

Prequalification Process

..14

Special Requirements

..14

Working from Heights

..15

Electrical Safety

..16

Ceiling Space Access

..16

Traffic Management

..17

Transport and Delivery Drivers

..17

Contractor Audits

..17

Manual Handling

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1. Myer General Safety Induction Frequently Asked Questions

1. What is the Myer General Safety Induction?
A Myer standardised induction course designed for contractors,
demonstrators and suppliers who are required to work at any Myer site
in Australia.
2. Which contractors / suppliers / demonstrators are required to
complete this induction?
If you are a contractor, demonstrator or supplier you will be required to
complete the Myer General Safety Induction.
3. Is the induction mandatory?
Yes. Contractors, suppliers and demonstrators performing work on a
Myer site must undergo the induction to gain entry to all Myer sites.
4. How will sites know whether the contractors, suppliers, and
demonstrators have completed the induction?
There is an assessment at the conclusion of the on-line course. On
successful completion of this course you will be able to print your own
Myer General Safety Induction card. You will then need to present this
card whenever you go onto a Myer site.
5. What if a contractor, supplier or demonstrator misplaces their
card?
It is recommended that you print two copies of your card on completion
of the course. Keep one with you for entry to Myer sites and keep the
other in a safe place for use if the other wears out or you lose it. You
are able to log back into the on-line course at any time and reprint your
card without having to repeat the course.
6. How long will the course take?
The course will take approximately one hour to complete all modules
and the assessment. On successful completion you will be able to print
an induction card that will be valid for 2 years.
7. What resources/equipment is required to complete the general
Myer Safety Induction online?
You will require access to a computer and the Internet. You can access
the course through http://myercontractor.southrock.com
If you are having any difficulty accessing the course you can contact
the helpline on 1800 098 850. Once you have successfully completed
the assessment you will require a printer to print your card. Preferably
laminate the card to ensure its durability.
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8. What if a contractor, supplier or demonstrator is having difficulty

navigating the course or any computer issues?
The 1800 098 850 helpline can be called by contractors experiencing
difficulty navigating the course.
9. What if a contractor has any queries regarding the content?
All the information that you need to answer the assessment questions
is contained within the induction course. If you have any issues with the
requirements of the induction you can ring your employer (head
contractor, supplier, or demonstrator) to raise any concerns with them.
The head contractor will then raise any issues with their Myer
representative.
10. How will the Myer General Induction Card be checked at a site
level?
All Myer sites have a standard Site Orientation / Sign in register. The
sign in register asks all contractors, suppliers, and demonstrators to
record the expiry date of the Myer General Safety Induction Card.

11. What if a contractor arrives at a Myer site without a Myer General

Safety Induction Card and Work Method Statement?
If you arrive without an Induction card and Work Method Statement you
may not be allowed onto the site.

Contractor Safety and Myer

Safety at Myer means everyone, everyday!
As part of our Myer Safety System there are numerous procedures for the site
management of contractors, suppliers, demonstrators and visitors. This
impacts on the way contractors work at the Myer sites.
In recent years there have been a number of safety incidents that have
concerned Myer involving contractors on Myer sites. Due to these incidents it
has become clear to us that we, and this includes our contractors, have to
change the way we think about safety, aiming to fully integrate safety into the
way we work.
What do I need to do to work on a Myer site?
This site has been developed for Myer contractors seeking information on this
new initiative. Some of the important information provided on the site include:
General induction
Work permits
Work method Statements
OH&S obligation documents
This information is additional to, and does not substitute any obligations
imposed on you under any agreement with Myer, or under applicable law,
regulation, any applicable industry guidelines, standards or codes of practice
or other legal requirements (including Australian standards) concerning
safety. Myer will not be responsible for any action of any contractor who fails
to meet its safety obligations at all times. Nothing in this document constitutes
legal advice and any contractor concerned about any aspect of its safety
obligations should seek its own independent advice prior to commencement
of work for Myer.

Myer Safety Policy

Please refer to the reference section of the General Safety Induction Course
for a copy of the following document:
Myer Safety Policy

Signing on arrival at Store

Sign in and out
All contractors and visitors must sign the Contractor / Visitor sign-in register
within the Site Orientation & Sign in Register on entering Myer sites. A full
name and contact telephone number must be provided.
If a contractor performs work on any essential services at the site, the
essential services logbook must be completed and the contractor/Visitor Signin register ticked off on each visit.
If asbestos is present on site it is the responsibility of the contractor to review
the asbestos register/hazardous materials register and ensure asbestos is not
disturbed.
If a contractor, supplier, demonstrator or visitor is engaged for a period of time
exceeding one day, the person must sign-in and sign-out each day.
Visitors stickers or badges
All contractors must wear a visitors sticker or Myer visitors badge while on
Myer premises.
Myer General Safety Induction Card
Contractors must have their Myer General Safety Induction Card with them at
all times whilst on Myer Sites

Work Method Statement

Contractors must complete a Work Method Statement for all works completed
on Myer sites. A Work Method Statement is a document that describes the job
to be completed, outlines the steps involved, the hazards associated within
the work and the controls to be implemented to ensure that the work is
completed safely. Work Method Statements are completed by the contractor
company as the contractor is expected to be experienced in the work and the
hazards associated with it.
If the work to be completed is routine work, one Work Method Statement is
sufficient for all occasions where the work is conducted as long as the
conditions do not change and all relevant staff are trained in the practice and
understand the controls to be implemented. Generic work method statements
can be used at a number of sites as long as the task and conditions do not
change.
The store/site manager or delegate must be able to view a copy of the Work
Method Statement when the contractor arrives on site to complete a particular
task.
While on site the contractor must have access to a copy of the Work Method
Statement and be able to make it available on request.
Contractors may use an alternative format to the Myer format for a Work
Method Statement (WMS) however it must contain at least the information
required in the format.
Please refer to the reference section of the General Safety Induction Course
for a copies of the following documents:
Work method statement FAQ
An example of a completed Work Method Statement
A blank Work Method Statement

Health and Safety Management Plans

Prior to the commencement of contract work, the contracting company will
develop and submit to the Myer Contract/Project Manager a Health and
Safety Management Plan on how the contract works will be completed without
risk to health and safety. A Health and Safety Management Plan will be
developed for the following high risk contracts, including projects:

All construction projects (new sites and refurbishments)

Contracts with an estimated value of $250,000 and over
Long term contracts (12 months and over)
Contracts with a large number of sub-contractors (over 10 medium to
large size subcontracting companies) and/or requiring a high frequency
of site visits
A medium size company employs 50 or more staff or contractors
A large size company employs 200 or more staff or contractors
Contracts that provide a service by performing high risk activities
Any other contracts at the discretion of the Contract manager

High Risk activities include but are not limited to:

Asbestos removal
Construction work of any kind
Demolition
All electrical work (excludes replacement of lamps in light fittings)
Hot work in hazardous areas
Scaffolding
Welding in hazardous areas
Working at heights
Transport (truck driving)
Cooling tower maintenance
Confined space
Any other high risk works as defined by state legislations

There may also be other risks not listed above. These should be identified
and included in the scope of works.
The Health and Safety Management Plan must address all hazards within the
scope of works and the Known Hazard list.
There will be situations where a high risk activity is performed as a one-off
activity rather than one of many activities within a more complex project such
as construction. In this situation the Myer contract manager will decide
whether a Work Method Statement is more appropriate to use than a Safety
Management Plan.
Please refer to the reference section of the General Safety Induction Course
for a copy of the following document:
Myer Safety Management Plan template

Work Permits
The following work permits apply to work conducted on Myer Sites:

Hot Work permits

Confined Space permits
Red Tag Permits
Hazardous work permits
Any government authority permit for work on a total fire ban day

Before contractors perform the work for which they are engaged, they must
obtain the necessary work permits.
Hot Work permits
The contractor must not commence any hot work; for example, welding or
any task using an open flame, within Myer sites, without completing a Hot
Work Permit. The site manager can provide the contractor with a copy of the
Hot Work Permit to fill in. For the purpose of this permit, the Site manager or
delegate is the authorised company representative.
The contactor must ensure that:
All combustible materials are removed from the area as far as
practically possible, or made safe within the area.
No flammable liquids, vapours, gases, or dusts are present
Extinguishers and fire hoses are present at the site
The contractors employees know how to use portable fire-fighting
equipment
The contractors employees know the location of the fire alarm system
and telephones
Fire retardant covers are supplied and, where possible, they cover
merchandise
Clearance distances are met
Gas bottles are secured
The area is isolated
Please refer to the reference section of the General Safety Induction Course
for a copies of the following documents:
An example of a completed Hot Work permit
A Hot Work permit

Confined Space Work Permit

Contractors must complete a Confined Space Work permit and comply with all
the Australian Standards and State legislative requirements associated with
the confined space entry, before they can begin work in a confined space.
The Myer site manager can provide the contractor with a copy of the Confined
Space work permit form as required however the contractor should have a
Confined Space Procedure in place and implemented. If entry is required, the
employee must obtain a Confined Space Work permit and comply with all the

requirements of the AS 2865 and State legislative requirements on confined

space entry.
On completion of the confined space works, the authorised person for the
works must sign off the permit. For the purpose of this permit the authorised
person is an appropriately trained contractor company representative.
Please refer to the reference section of the General Safety Induction Course
for a copies of the following documents:
An example of a completed Confined Space permit
A Confined Space Permit

Red Tag Permit

The sprinkler system is the most important risk protection facility in all Myer
buildings. Therefore as part of the insurance agreement it must be operational
at all times. Occasionally, however, maintenance work on the system will
require the system to be shutdown. The site manager or contractor must
notify our property insurers - FM Global, by fax on (03) 9602 5882 whenever
the sprinkler system needs to be shut down. The site manager can provide
the contractor with a Red Tag Permit form.
The contractor must complete a Red Tag Permit at all times when the
sprinkler system is shut down or disabled in any way.
Please refer to the reference section of the General Safety Induction Course
for a copies of the following documents:
An example of a completed Red Tag permit
A Red Tag permit

Hazardous Works Permit

The contractor must complete a Hazardous Works permit before commencing
any of the following activities:

Roof work
Trenching and excavation work
Crane operations
Energy isolation (water, gas and electricity)

The authorised person must approve the permit before the contractor can
commence hazardous work. For the purpose of this permit, the authorised
person is the contractors supervisor or principal contractor (for construction
works). Once works have been completed, the permit must be returned to the
Myer site manager.
Please refer to the reference section of the General Safety Induction Course
for a copies of the following documents:
An example of a completed Hazardous Works Permit
A Hazardous Works permit

Contractor Spot-checks
Contractor Spot-checks are random checks that are conducted by Myer on
contractors working on Myer sites. The spot-checks are conducted by the
Store Manager, Contract / Project Manager or delegate. There are three
different types of Spot-checks which are dependant on the contractor type.
If a non-conformance is identified in the spot-check a Corrective Action Report
(CAR) may be raised by the store or Myer Contract Manager and forwarded to
the contractor for action.
Please refer to the reference section of the General Safety Induction Course
for a copies of the following documents.
Contractor spot-check
Demonstrator spot-check
Refurbishment / New Store Spot-check

Corrective Action Report (CAR)

Corrective Action Reports may be raised by the Myer staff when they observe
one of the following:
A non-conformance noted in the random safety spot check
Any safety issue or unsafe or dangerous situation or practice noted on
site
A customer complaint relating to the contractors safety management
Where there is an immediate safety threat at a site the contractor may be
asked to stop work. In such circumstances the contractor will not be allowed
to recommence work until the CAR is returned, with acceptable responses.
The shaded section of the CAR will be completed by the Myer representative.
The contractor only needs to complete the unshaded sections of the CAR. It is
the contractors responsibility to propose actions to correct the nonconformances and to complete the remaining sections of the CAR. The
contractor must return the completed CAR to the Myer representative who
issued the CAR. The contractor should return the CAR within a week or other
agreed timeframe to the person who raised the CAR.
Please refer to the reference section of the General Safety Induction Course
for a copy of the following document:
Corrective Action Report

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Chemical Management and MSDS

Contractors must provide up to date Material Safety Data Sheets (MSDS) for
all chemicals:
Used on site
Brought onto the site and/or stored at the site
MSDSs are valid for five years from the date of issue. They must include
Australian emergency contact details.
Additionally, contractors must include all chemicals that they store
permanently on site in the Myer Sites Chemical Register, for example
cleaning chemicals. For refurbishment or new site works, the contractor must
maintain a separate Contractor Chemical Register that is available on site for
the duration of these works.
Contractors must store chemicals in a manner and location that is:
In a secure position where unauthorised people cannot access them
Free from the risk of falling or being knocked over
Away from food
In line with the Myer storage requirements for dangerous goods and
hazardous substances
Appropriately labelled
Contractors must:
Minimise the quantity of cleaning products kept at the site
Provide MSDSs for all chemicals used on site
Use control measures as outlined in the risk assessment, Work Method
Statement and/or MSDS
Keep all empty or full LPG cylinders secured on a cleaning equipment
trolley or against a wall to prevent the cylinder from being knocked over
or damaged.

Please refer to the reference section of the General Safety Induction Course
for a copy of the following document:
Chemical Register template

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Plant and Equipment

In order to control the risks associated with working with plant and equipment
the contractor should develop and implement risk assessments and
operational procedures in accordance with all legislative requirements.
Contractors must ensure that for all plant and equipment they bring onto Myer
sites that:
Contractor staff that are to use the plant or equipment are appropriately
licensed and have completed competency based training.
No electric operated power tools /equipment are to be used during
trading hours without permission
All equipment must be operated without risk to employees or
customers at any time
Plant and equipment must be stored, operated and maintained in
accordance with legislative and Australian Standards requirements.
Equipment must never be left unattended and must at all times be out
of reach of children.
Noise levels must be kept to a minimum.
Myer plant and equipment is not to be used by contractors unless written
permission has been obtained from the Store/Site Manager upon reviewing all
relevant training and licensing requirements.

Scheduling of works
Where an activity in the scope of the contract has a high risk of exposure to
customers or employees, the contractor should schedule these activities
outside the sites opening hours.
Asbestos Register
If a Myer site has an Asbestos Register, contractors must review the Asbestos
Register before commencing work. If asbestos is present, the contractor must
note the location details to ensure that it is not disturbed. If the proposed work
requires the disturbance of any asbestos or fibrous material, the contractor
must:
Inform the Site Manager
Take precautions to ensure that there is no exposure to airborne fibres
Execute any removal or disturbance of asbestos in compliance with the
relevant legislation; for example, by using a licensed asbestos
removalist, including air monitoring during removal and/or issue of a
clearance report from a competent person prior to re-occupation (eg
occupational hygienist)

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Incident Management
All contractor incidents that occur on Myer sites, including near misses must
be reported to the Myer Store/Site Manager as soon as practical after the
incident.
Contractors are required to co-operate in incident investigations as requested.

Myer OH&S obligations document

The Myer OH&S obligations document includes the basic safety requirements
for working on Myer sites.
This document will be included in the contract documents. Additional
requirements may be added / included in your contract by your Myer Contract
Manager.
Please refer to the reference section of the General Safety Induction Course
for a copy of the following documents:
Myer Contractors OH&S obligations document
Myer Supplier & Demonstrator OH&S obligations document

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Prequalification Process
Myer has developed a process to prequalify its contractors. This is to
determine the health and safety competence of contractors in order to
establish a pool of preferred contractors. Only contractors that are
prequalified will be invited to tender for work on Myer sites.
In order to prequalify with Myer, contractors are to complete a prequalification
questionnaire.
The Contractor Prequalification Process may be initiated by:
a. Contract Managers as a result of a new contract work requirement
(need for contract work)
b. Contracting companies interested in registering with Myer as contract
work providers
In both cases a copy of the Contractor Prequalification Questionnaire is
issued to and completed by the company seeking prequalification.
Questionnaire criteria will provide the assessor with information to assess the
extent to which health and safety is managed by the prequalifying contractor.
Once this is assessed as Acceptable, additional requirements may be then
considered as part of the tendering process.
One accepted as a Myer prequalified contractor, prequalification will remain
valid for as long as the contractor works for Myer. The contractor will need to
re-apply if they stop working for Myer for 2 or more years. Upon
commencement of the contract Myer may conduct desktop audits and spotchecks to verify statements by the contractor in the prequalification.
In the event that a contractor / company is unable to meet the safety
requirements of a particular section(s) of the prequalification questionnaire,
Myer may work with the contractor / company to implement an action plan to
meet safety standards.
Instructions on how to complete the questionnaire are included in the
questionnaire document.
Please refer to the reference section of the General Safety Induction Course
for the Contractor Prequalification Questionnaire.

Special Requirements
Where a contractor believes there are special requirements in relation to the
contract works which make it difficult to meet Myers safety requirements, the
contractor should discuss this with the Myer Contract Manager.

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Working from Heights

Where possible, contractors should eliminate the need to work from heights.
In order to control the risks associated with work form heights the contractor
should develop and implement risk assessments and operational procedures
in accordance with all legislative requirements.
The following requirements apply to working from heights:
Work Method Statement must include working from heights provided
for all works with the potential for a person falling
Approved height protection control measures must be implemented
based on risk (safety harness, scaffolding, etc)
Appropriate training in the correct use of equipment including fall arrest
equipment
The contractor should comply with all state requirements in relation to
working from heights
The following requirements apply to the use of ladders:
Metal / aluminium ladders shall not be used anywhere electrical hazard
exists (voltages in excess of 50 volts DC or 120 volts AC)
Ladder to comply with relevant Australian Standard and be in good
condition (inspect prior to use)
Rungs of ladder must not be used to support a plank from which a
person is required to work
Ladders used to access roofs or other elevated positions must be
securely tied.
Safe work practices when working on a ladder must be followed
Myer supplied reserve A frame ladders are not to be used for any fit out
works. Contractors must supply own ladders and scaffolds.
Continuous or repetitive tasks over 2m in height must be performed off
a suitable work platform (scaffold, mobile scaffold, scissor lifts)
All work is performed while facing the ladder
3 points of contact are maintained at all times
The use of power tools restricted to those operated by one hand
A persons feet are not higher than 900mm from the top of the ladder
Extension ladders are placed at a slope of 4:1 and secured to the base
and top landing. The top of the ladder must extend 1m above the
landing
Step ladders used in the fully open position
The following requirements apply to the use of scaffold
All scaffolding used on site must comply with relevant legislation and
Australian Standard
All scaffolding must be assembled by trained and licensed personnel
When positioning ladders on scaffolds:
- Clear overhead space
- Level and stable floor
- Visual check of the condition of the ladder and scaffold
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Electrical Safety

All power leads, portable electrical tools and RCDs used on Myer sites
must be tested and tagged in accordance with AS 3760 and legislative
requirements
Only qualified and licensed persons are to conduct electrical work
(Those with restricted electrical licences may complete work in line with
the restrictions of the licence)
Electrical leads to be positioned to ensure they will not be damaged or
exposed to wet areas
Electrical leads must not cross the store aisle ways and must be
concealed to avoid trip hazards
Double adaptors are not to be used on Myer stores/sites
All areas for electrical works are to be isolated at the switchboard and
tagged prior to proceeding with any works
Tag out / lock out procedures apply

Ceiling Space Access

Ceilings are not designed to support the weight of a person or

equipment other than lights and light weight signage
Contractors staff should not crawl or support their weight or lean onto
the ceiling when working in ceiling spaces
Contractors must advise the site/store manager prior to accessing the
ceiling space
Contractors must ensure that staff working in ceiling spaces are
monitored, this may include the use of a spotter whilst staff are working
on the ceiling space

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Traffic Management

Traffic management requirements must be observed at all times

Designated walkways must be used to prevent contact with mobile
plant such as forklifts and vehicles
Some sites such as Distribution Centres require mobile phones to be
turned off whilst on site
Fully enclosed footwear is to be worn at all times
All speed limits, traffic flows and other specific traffic management
rules must be observed
Vehicles are to be immobilised prior to loading or unloading
Ensure high visibility Safety Vests are worn as the outer garment that is
visible (as determined by the Myer site)
Instructions of Myer staff are to be complied with at all times
Only contractors undertaking approved works are permitted on site (i.e.
minors who are not undertaking work are not permitted on site)

Transport and Delivery Drivers

The requirements for the delivery truck drivers are slightly different to
those of other contractors due to the type of work they do and the limited
access they have to stores.
Sign in: Deliver drivers are only required to sign in if they are
entering the shop floor
Myer General Safety Induction: Delivery truck drivers are required
to complete the Myer General Safety Induction and have a
completed Work Method Statement

Contractor Audits
Myer conducts safety audits on contractors. These audits are conducted on a
risk basis.
Contractor companies will be notified by their Myer Contract Manager prior to
an audit being conducted.

Manual Handling
In order to control the risks associated with manual handling the contractor
should develop and implement risk assessments and operational procedures
in accordance with all legislative requirements

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