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Document Title
Document
Identification
Applicable
Locations

Quality Management System Manual

Document No.

Rev. Date

Revision

SA/QM

01.03.2016

R0

K96

C7

C4

M115

C238

Select All

Process Owner

A. N. Kulkarni

Reviewer(s)

A. N. Kulkarni

Originator(s)

S. G. Waghmare

Purpose
This manual defines the requirements of the Quality Management System (QMS) to comply
with the ISO 9001:2008 & ISO/TS 16949:2009 Standard. It defines the implementation and
maintenance of the QMS.
Scope
This manual applies to all Sanjeev Group products, activities and services at the applicable
locations.

Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
printed: 3/2/2016
Confidential / by Sanjeev

Contents
1. Description..............................................................................................................................3
1.1.
Vision, Mission & Values.............................................................................................3
1.2.
Quality policy................................................................................................................3
1.3.
Quality Objectives........................................................................................................4
1.4.
Scope & Exclusion.......................................................................................................5
1.5.
Mandatory Procedures................................................................................................7
1.6.
Process References.....................................................................................................7
1.7.
Process Interaction......................................................................................................7
1.8.
Process Mapping.........................................................................................................7
2. References..............................................................................................................................8
3. Terms and Definitions............................................................................................................8
4. Change History.......................................................................................................................8

Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
printed: 3/2/2016
Confidential / by Sanjeev

1. Description
1.1. Vision, Mission & Values
Top Management entities establish and approve Vision, Mission & Values appropriate to the
scale, nature and QMS impacts of Sanjeev Groups activities, products and services.
Sanjeev Group Vision, Mission & Values
For the current and signed Vision, Mission & Values see the Annexure A of Quality Manual
(SA/QM).
1.2. Quality policy
Top Management entities establish and approve Quality Policy appropriate to the scale, nature
and QMS impacts of Sanjeev Groups activities, products and services.
At a minimum, the policy includes:
a commitment to continual improvement
a commitment to customer satisfaction
Emphasis on Personal Commitment
Framework for setting and reviewing quality objectives and targets
The quality policy is communicated to all persons working for or on behalf of the company
through one of the following; awareness training, newsletters, signs, handouts, and/or other
communication means.
The policy is posted within the facilities at various places as determined by the Management
Representative (MR) or designated person.
1.3. Sanjeev Group Quality Policy
For the current and signed quality policy see the Annexure B of Quality Manual (SA/QM).

Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
printed: 3/2/2016
Confidential / by Sanjeev

1.4. Quality Objectives

Top Management is responsible for establishing quality objectives and ensuring that QOS
Matrix is developed for achievement of each objective.
Quality Objectives & QOS Matrix is documented by Top Management through Management
Representative.
Quality Objectives are defined through Vision, Mission, Values & Quality Policy.
Quality Objectives & QOS Matrix will be approved by Top Management
Each element of QOS Matrix will have a road map developed for performance tracking
purposes. Each element of QOS Matrix will have assigned responsibilities with the means and
time frame to achieve the established target.
Individuals with the responsibility for coordinating QOS element, will manage the status of the
QOS element and coordinate the activities of others participating in helping achieve the
objective and target. If activities detailed in the road map are delayed and the time frame
specified in the road map needs to be updated, the coordinator is responsible for updating the
road map and reporting the progress to the Top Management or designated person(s).
Top Management or designated person(s) will review the progress towards achieving the
objectives and targets. If changes are required, the designated persons will make those
changes appropriate to their authority & will take approval from Top Management. All elements
of QOS will be reviewed in management review session.
During management review sessions, management will review the progress towards achieving
objectives and QOS. Based on the review, management can recommend development of
additional objectives and QOS elements, revision of the existing objectives and QOS elements
or to continue with the current objectives and QOS elements (which should be documented in
the management review meeting minutes).
Based upon management review results, the Top Management can revise or develop
objectives and QOS Element as needed.
Sanjeev Group Quality Objectives
For the current and signed quality objectives see the Annexure C of Quality Manual
(SA/QM).
Sanjeev Group QOS
For the current and signed QOS Matrix see the Annexure D of Quality Manual (SA/QM).

1.5. Scope & Exclusion

1.6. Mandatory Procedures

a)
b)
c)
d)
e)
f)
g)

Document Control For the detailed procedure, refer SA/QP/QMS/01

Record Control For the detailed procedure, refer SA/QP/QMS/02
Training & Competency Management For the detailed procedure, refer SA/QP/QMS/04
Internal Audit - For the detailed procedure, refer SA/QP/QMS/17
Control of Non Conforming Product For the detailed procedure, refer SA/QP/QMS/19
Corrective Action For the detailed procedure, refer SA/QP/QMS/21
Preventive Action For the detailed procedure, refer SA/QP/QMS/30

1.7. Process References

Sanjeev Auto has established, documented, implemented & maintained various processes
required for Quality Management System in addition to mandatory processes as per section 1.5
above.
These processes are determined for continual improvement of the Sanjeev Auto.
Sanjeev Group Process References
Refer the Annexure E of Quality Manual (SA/QM).
1.8. Process Interaction
Process interaction matrix has been prepared to analyze the relationships between major
processes within Sanjeev Group. It identifies the interaction of major processes by showing the
outputs of one process and its relationship to the input of another process, which leads process
owners to better understanding of organizational process
Sanjeev Group Process Interaction Matrix
Refer the Annexure F of Quality Manual (SA/QM).
1.9. Process Mapping
Process mapping has been prepared by Sanjeev Group to visually illustrate how the work flows. It
is also a communication tool, a business planning tool and a tool to help manage the organization
process
Sanjeev Group Process Map
Refer the Annexure G of Quality Manual (SA/QM).

1.1 References
Document
Identification

Document Title / Description

Document Type

ISO 9001:2008

Quality Management System Standard

External Origin Document

ISO/TS 16949:2009

Quality Management System Standard (Automotive)

External Origin Document

1.2 Terms and Definitions

QMS

Quality Management System

ISO

International Organization for Standardization

MR

Management Representative

QOS

Quality Operating System

SA

Sanjeev Auto

QM

Quality Manual

1.3 Change History

Revision

Description

01

Entire Standard Revised

Created by / date

Approved by / date