Telecommunication sector around the world is going through a process of rapid change

due to convergence of Information Technology (IT), mobile telephony, Internet, ecommerce and value added services. Needless to say that Telecommunications and
Information Technologies are playing a pivotal role not only in the economic
development of the countries but also in transforming the entire culture and complexion
of societies.
Information system can not be ignored by mangers because they plan such a critical
role in contemporary organizations. Digital technology is transforming business
organizations. The entire cash flow of most fortune 500 companies is linked to
information system.
MIS can play a very important role in the telecommunication sector of Pakistan.
information system are a part of organizations. Indeed, for some companies, such
as Pakistan telecommunication, without the system there will be no business. The
key elements of the organization are its peoples, structure and operating procedures,
politics and cultures.
There are different interests, specialties, and levels in an organization, there are
different kind of systems. No single system can provide all information and organization
needs. The organization is divide into strategic, management, knowledge and
operational level and then divide into functional areas such as sales and marketing,
manufacturing finance, accounting and human resource.
Operational Level System:
In this level MIS plays very pivotal role because present system have some
deficiencies. In PTCL they have a system that can track elementary activities and
transactions of the organization. Like they monitor monthly call of the user that include
local, national and international etc. and on the other hand they have a centrally
computerize system called FMS ( Fault management system). In this they can track
fault and complains. But on the other hand they inside the organization they dont have
computerize tracking of receipts, cash, deposits, payroll and store information for their
materials like cables, telephone sets etc. if they implement MIS in this section then they
can know about their cables, telephone sets information that at which amount sets are
present in store.
Transaction Processing system :

Transaction processing system are the basic business systems that serve the
operational level of organization. In a PTCL they have a system that performs records
the daily routine faults, necessary to remove to conduct the business. At the operational
level, tasks, resources and goals are predefined and highly structured. The decision to
grant installment in the bill to customer is made by lower level supervisors according to
predefined criteria. If they implant MIS in this section then than system informs about
the previous history of the customer if he has good history to pay bill then system will
give credit.
Knowledge work system and office automation system :

In this section PTCL has implemented partial OAS. They have they have centrally
database. Company have data of all the Customers by entering telephone number or id
they can access. They are partially using OAS they are using word processors and
desktop publishing. If they implement fully OAS in their organization then they can
improve their performance.
In knowledge work system they have good system they know at which line land wire
telephone goes high and at which time low thats the reason that PTCL has offered free
local call after 12:00 a.m to 6:00 p.m.
Decision Support System :

DSS also serve the management level of the organization. DSS helps managers make
decisions that are semi-structured, unique, or rapidly changing, and not easily specified
in advance. PTCL they have use TPS and MIS, they often bring in information from
internal sources (calls incoming and going) and also from external sources such as
other telephone companies are operating now with this system PTCL is giving free
connections and try to remove local call charges by increase its line rent. But again in
this there is a need to improve the system.
Executive Support System :

If PTCL directors or senior managers uses this system then they can compete with
other organization. if PTCL implements then ESS will address unstructured decisions
and creating a generalize communication environment. ESS are designed to
incorporate data about external events such as telephone to rural areas of Pakistan
where communication is not present there so with the help of this system ESS PTCL
can improve its efficiency. In PTCL ESS will gives the plan of 5-10 years and ESS in the

PTCL employ the most advanced graphics software and can deliver graphs and its easy
to take decisions.
Human resource Management system (HRMIS) :
PTCL is also focusing on HR Management and Development, Emerging Technologies,
etc. So that why they are developing HRMIS.
Appropriate changes have also been brought about in HRM such as completion of
census and establishment of Human Resource Management Information System
(HRMIS). Recruitment process and system has been adequately revamped by adopting
appropriate HR practices. Decisions Support System, thus established, will help
generate desired management reports. Professional development of employees,
especially the middle management, is being ensured. Training courses for employees
have been redesigned. A special emphasis is being laid on the inculcation of sense of
responsibility and politeness in the minds of our employees, especially the lower
management and staff. The National Post Graduate Institute of Telecom & Informatics
(NPGIT&I) is in the process of revitalization for which Rs.40 (M) has been approved in
the Capex Program for the year 2002-2003. In addition to NPGIT&I, other training
institutes of PTCL i.e. Telecom staff College, Regional Telecom Training Schools and
Divisional telecom Training Centers are also being revamped to cope up with the
changing trends in technical and managerial training. Our engineers and professionals
are also being continuously sent abroad for various training courses to keep them
abreast with the latest technology and management skills.
Conclusion :
MIS can play a very important role in the infrastructure Building of telecommunication of
Pakistan they are using partially different thing but there is a need of lot of improvement.
Like in the ground level or OAS PTCL is partially OAS they use word processing in a
limit, because PTCL ground level labors are not educated and supervisor level people
are also. So we have to make a technology that molds towards our employs. If we mold
PTCL employs towards technology then its very time consuming in a such big
organization.
In the managers level they have a system that track all the transaction of the system like
fault every supervisor have a account and they have records so they use this record to
remove faults and complains. In the strategic level if they use ESS then they can plan
easily and take decisions.

There is a need of improvement in this sector. For a such big organization from ground
level to executive level there is a need to implement MIS.

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Mis in unilever
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Faiza Javaid
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Published on Oct 14, 2012

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1. MIS IN UNILEVERIT, Privacy, Security, Supply and Customer relationship12/10/2012

2. Letter of TransmittalWe would like to request to our course instructor Ms. Maria Tahir tokindly accept this report
and take into consideration to work that we haveaccomplished according to the requirement. FORM GROUP
MEMBERS; FAIZA JAVAID SHUMAILA BASHARAT IQRA NAQVI
3. ACKNOWLEGMENT A work is never a work of an individual. We owe a sense of gratitude tothe intelligence and
co-operation of those who had been so easy to let usunderstand what we needed from time to time for
completion of thisreport. I want to express my special gratitude towards Ms. Shumaila Sattar, AMPlanning- Skin
cleansing, Unilever R.Y.Khan, for giving their precioustime and helping us. I am also thankful to our MIS lecturer
Ms. Maria Tahir for giving us sucha unique project and helps us to enhance our knowledge.
4. PERSONAL LEARNING STATEMENT While conducting this project we have learned how to workcollaboratively,
how to communicate with individuals, how to askquestions, how to develop research design, how to analyze data.
Inspite of all this the major change we observed in ourselves was that wehave gained so much confidence with an
added value of curiosity andcritically analyzing the areas of interest.
5. DEDICATION We dedicate this report to our parents and friends in recognition of theirworth and to our teachers
who are the guiding force for us and it is theireffort and hard work that showed us the path of success and

6.

7.

8.

9.

proprietarywhich would be there for us for the rest of our lives. Our thanks to all those who have generously
contributed their theoreticalknowledge to this report including our teachers, without theirunderstanding and
support completion of this work would not have been
6. EXECUTIVE SUMMARYThis report explains information technology and management infofmationsystem in
Unilever Rahim Yar Khan. It explains security , privacy policiesin Unilever and how the company is handling all
these and what are theirsteps in case of any breach. Unilever steps for securing its software,laptops and mobile
handhelds have been discussed in it. It also explainssome of the systems in Unilever as its operations are
increasinglydependent upon IT systems and Mnagement of Information. We have further explained e-business
strategies of Unilever and differenttechnologies which are being used by Unilever like GDSN ( Global
DataSynchronization Network), RFID ( Radio Frequency IdentificationDevice), Ariba, Unilever Private Exchange and
ISIS. This report gives a brief view about ULTRA ( Unilever TradeAutomation), that how this software is working and
how this software hasmade management and delivery service better. We have also explained about Kalido
software and SCM ( Supply ChainManagement) in Unilever.
7. UNILEVER1:HISTORY: The company was formed by a merger of Dutch Margarine Union and British soap-makers
Lever Brothers in1929.Unilever was one of the worlds first genuine multinationals with operating companies in
more than 40countries.The company produces and distributes a vast number of well known brands in the areas of
nutrition, hygieneand personal care that are used by consumers all over the world. The history of Unilever dates
back to 1885, William Lever established a soap manufacturing company in theUK with his brothers and named the
company Lever Brothers in 1885. William Hesketh Lever was born at Bolton, Lancashire in 1852 was the son of
grocer. Together with JamesLever, William Lever opened soap factory at Warrington, England, in 1885. Their
products, Sunlight, the worlds first packaged soap, was very successful. The soup they made in readymoulded
tablet. Previously laundry soap was marketed in bars and grocers cut off pieces and sold them by weight.Until
1919Lever was wholly own an controlled by the founder. By 1919, as a result of ingle minded
expansionist,commercial policies, his firm accounted for 60 percent of soap production in Britain. Two butter
makers, Jurgen and Van den Berghs formed Margarine Union in 1927. The Dutch MargarineUnion merged with
Lever Brothers of United Kingdom in 1929 to form Unilever. During the 1930s, the structure and management do
Unilever has been describe as a professional largely non-family managed hierarchy.For tax, purpose, two separate
entities were established, one in London and anotherin Rotterdam.Historically, Unilever has grown to be a very
multilocal company. However, while the company used to workwith regional supply chains on regional
brands.Unilever started to globalize their brands in the early and mid1990s1.1 HISTORY OF UNILEVER RAHIM YAR
KHAN:The Unilever Pakistan Limited (UPL), formerly Lever Brothers Pakistan Limited was establishedin Pakistan in
1948. The town of Rahim Yar Khan was the site chosen for setting up a vegetable oil factory.Unilever Pakistan is
the largest fast-moving consumer goods (FMCG) company in Pakistan, as well as one ofthe largest multinationals
operating in the country. Now operating six factories at different locations around thecountry. The Unilevers Head
Office was shifted to Karachi from the Rahim Yar Khan site in the mid 60s.1.2 ABOUT UNILEVER PAKISTAN:By far
the largest consumer products company in Pakistan, UPL is a part of the consumer products giantUnilever.UPL was
established some fifty years ago in the then newly created Pakistan. The town of Rahim Yar Khan wasthe site
chosen for setting up a vegetable oil factory in 1958 and that is where the first UPL manufacturingfacility
developed.
8. Today, Unilever Pakistan is a force to reckon with. Its contribution to Pakistans economic development cannotbe
overestimated. Now operating four factories at different locations around the country, the companycontributes a
significant proportion of the countrys taxes. It employs a large number of local managers andworkers. It provides
a pool of well-trained and highly motivated manpower to other segments and hasintroduced new and innovative
technologies into the country.The UPL Head Office was shifted to Karachi from the Rahim Yar Khan site in the mid
60s. By this time theonce dusty and sleepy village was the hub of activities for UPL. A residential estate situated
near the factory isthe home of UPL employees at Rahim Yar Khan.VISION STATEMENT OF UNILEVER: To be the
best consumer product company in Pakistan and all around the globe in all departments that we dealin.MISSION
STATEMENT OF UNILEVER:Meet every day needs of nutrition, hygiene and personal care with brands that help
people feel good, look goodand get more out of life.1.3 INFORMATION TECHNOLOGY IN UNILEVER:Information
technology (IT) is concerned with the development, management, and use of computer-basedinformation
systems.Unilever Information Technology is a global information headed by a global chief officer, with a strategy
todeliver competitive and cost effective IT solutions to support the business.A common technology framework and
standards for architecture, key technologies, processes, informationservices allow Unilever to leverage its scale in
IT. For example, this approach is supporting the setting up andthe operation of regional shared services centers
for back office operations notably in finance and HumanResources, which in some cases are outsourced.The IT
function is a key enabler for the One Unilever change from a multi-local to a globally aligned businessthrough
Improving IT capabilities and processes Improving overall IT infrastructure and service value Strategic outsourcing
in selected key areasThe implementation across the group of a world class harmonized ERP system in each
region in support ofthe One Unilever programme is progressing well.Unilever partners with a few major
suppliers to develop the minimum number of non-overlaping IT systemsneeded to deliver the business objectives.
This promotes radical simplification flexibility and agility fasterimplementation and reduced cost.
9. 2:ENTERPRISE INFORMATION SYSTEM:HOW ENTERPRISE SYSTEM HELPS BUSINESS TO ACHIEVE
OPERATIONALEXCELLENCE?An enterprise information system is generally any kind of computing system that is of
"enterprise class". Thismeans typically offering high quality of service, dealing with large volumes of data and
capable of supportingsome large organization ("an enterprise").Enterprise information systems provide a
technology platform that enables organizations to integrate andcoordinate their business processes. An enterprise
information system provides a single system that is central tothe organization and that ensures information can
be shared across all functional levels andmanagement hierarchies. Enterprise systems create a standard data
structure and are invaluable in eliminatingthe problem of information fragmentation caused by multiple
information systems within an organization.A typical enterprise information system would be housed in one or
more data centers, would run enterprisesoftware.2.1ENTERPRISE SYSTEM IN UNILEVERONE UNILEVER:One of the
worlds largest suppliers of fast moving consumer goods in food, home and personal care categories,Unilevers
portfolio includes some of the leading and best known brands.Unilever for driving businesses, increasing
productivity, compliance and protection for its top brands, began anew global productivity initiative called One

Unilever. The initiative was designed in 2004 to eradicateduplication, leverage its scale and make improvements
in its focus on consumers and the market place.All of Unilevers production participated in this productivity
initiative Unilever integrated this systems tostandardize inventory forecasting, and planning functions with its
software system for supply chain, customerrelationship system and enterprise resource planning software
provider to unify its infrastructure and processesto provide enhanced product traceability and process
control.2.2UNILEVER e-business Strategy:Unilever e-business strategy continues to evolve, implementation of
GSDN and RFID technologies and thecreation of an online buying system for making certain types of purchases
from suppliers.The firms e-business strategy focuses primarily on the use of the internet and information
technologies toachieve operational efficiencies in dealing with suppliers and in utilizing its distribution network.As
early as February 2000, Unilever was making plan to invest heavily in electronic commerce, in an effort toslash
costs, radically change its supply chain and reach out to consumers. The company recognized that it couldachieve
significant savings by using internet to buy everything from raw material to card board.
10. 10. other examples of Unilever forays into e-commerce and IT includes GSDN RFID Unilever Private Exchange
Ariba ISIS3:Information System Are Vulnerable to Destruction, Error And Abuse:When large amount of data is
stored in electronic form, they are vulnerable to many more kinds of threats thanwhen they existed in manual
form. Through communication networks, information systems in different locationare interconnected. The
potential for unauthorized access, abuse or fraud is not limited to a single location butcan occur at any access
point in the network.Digital data are vulnerable to destruction, misuse and abuse, error, fraud and hardware and
software failure. Theinternet is designed to be an open system and makes internal corporate systems more
vulnerable to actions fromthe outsiders. Hackers can unleash , attack or penetrate corporate network. Wi-Fi net
programs can easily bepenetrated by intruders using sniffer programs to obtain an address to access the sources
of the network.3.1Unilevers operations are increasingly dependent on IT and management ofinformation.They
interact electronically with customers, suppliers and consumers in ways which place ever greateremphasis on the
need for secure and reliable IT systems and infrastructure and careful management of theinformation that is in
their possession.This also increases the threat from unauthorized access and misuse of sensitive information.
Hardware that runsand manages core operating data is fully backed up with separate contingency systems to
provide real timebackup operations should ever be required.Policies on data access, privacy, and protection of
information are regularly reviewed and employees are trainedto understand the requirements.3.2Policies Of
Sharing Information:As a general rule, they do not share your personal information with anyone outside of the
Unilever Group.However, may share their personal information with trusted third parties.They may share their
personal information with: Their advertising, marketing and promotional agencies to help them deliver and
analyze the effectiveness of their advertising campaigns and promotions third parties required to deliver a
product or service to customers, such as a delivery or postal service delivering a product that have ordered Law
enforcement or government authorities where they have followed due legal process to request them to disclose
the information third parties who wish to send information about their products and services, but only if have
given them consent to do so third party providers of services, such as data processing, to Unilever
11. 11. web analytics tool providers, such as Google or Unica they may also share their personal information with
companies, organizations or individuals outside of the Unilever Group if we believe that disclosure of the
information is necessary for legal reasons. enforce applicable terms of use of Unilever Sites Conduct
investigations into possible breaches of applicable laws detect, prevent and protect against fraud and any
technical or security vulnerabilities comply with applicable laws and regulations, co-operate in any legal
investigation and meet enforceable governmental requests If they do share their personal information with a third
party, they use their best efforts to ensure that party will keep information secure, take all reasonable steps to
protect it from misuse and only use it in a manner consistent with this Privacy Policy and applicable data
protection laws and regulations. Unilever does not sell personal information, except to an entity to which they
divest all or a portion of their business (for example, in connection with their sale of a brand), or otherwise in
connection with a merger, consolidation, change in control, reorganization or liquidation of all or a portion of their
business. 3.3UNILEVER PRIVACY POLICY: UNILEVER PRIVACY PRINCIPLES; Unilever takes privacy seriously. The
following five principles underpin our approach to respecting your privacy:1. We value the trust that you place in
us by giving us your personal information. We will always use your personal information in a way that is fair and
worthy of that trust.2. You are entitled to clear information about how we use your personal information. We shall
always be transparent with you about what information we collect, what we do with it, with whom we share it and
whom you should contact if you have any concerns.3. If you have any concerns about how we use your personal
information, we will work with you to promptly resolve those concerns.4. We will take all reasonable steps to
protect your information from misuse and keep it secure.5. We will comply with all applicable data protection laws
and regulations and we will co-operate with data protection authorities. In the absence of data protection
legislation, we will act in accordance with generally accepted principles governing data protection. UNILEVER
PRIVACY POLICY A) WHAT DOES THIS PRIVACY POLICY APPLY TO? This Privacy Policy applies to personal
information collected by the Unilever Group of companies in connection with the services they offer. Find out more
about the Unilever Group at http://unilever.com/aboutus/. This includes information collected offline through our
Careline and consumer call centres, direct marketing campaigns, sweepstakes and competitions, and online
through our websites, branded pages on third party platforms and applications accessed or used through such
websites or third party platforms which are operated by or on behalf of the Unilever Group ("Unilever Sites"). This
Privacy Policy is hereby incorporated into and forms part of the terms and conditions of use of the applicable
Unilever Site. For information about the Unilever Group company responsible for protecting your personal
information, see Your privacy rights and who to contact below. B) THIS PRIVACY POLICY DOES NOT APPLY TO:
information collected by third party websites, platforms and/or applications ("Third Party Sites") which we do not
control; information collected by Third Party Sites which you access via links on Unilever Sites; or
12. 12. banners, sweepstakes and other advertisements or promotions on Third Party Sites that we may sponsor
orparticipate in.These Third Party Sites may have their own privacy policies and terms and conditions. We
encourage you toread them before using those Third Party Sites.C) YOUR CONSENTUnilever will not collect, use or
disclose your personal information without your consent. In most cases, we willask for your consent explicitly but,
in some cases, we may infer consent from your actions and behaviour. Byusing a Unilever Site, you are
consenting to the relevant Unilever Group company collecting, using anddisclosing your personal information in

accordance with this Privacy Policy.We may ask you to provide additional consent if we need to use your personal
information for purposes notcovered by this Privacy Policy. You are not obliged to provide such consent but if you
decide not to then yourparticipation in certain activities may be restricted. If you provide additional consent, the
terms of that consentshall prevail in the event of any conflict with the terms of this Privacy Policy.If you do not
agree to the collection, use and disclosure of your personal information in this way, please do notuse the Unilever
Sites or otherwise provide Unilever with personal information.D) CHILDRENThe majority of Unilever Sites are
designed and intended for use by adults. Where a Unilever Site is intendedfor use by a younger audience, we will
obtain consent from a parent or guardian before we collect personalinformation where we feel it is appropriate to
do so or where it is required by applicable data protection lawsand regulations (the age at which consent is
necessary varies from country to country). If you are a child overthe age where parental consent is required in
your country, you should review the terms of this Privacy Policywith your parent or guardian to make sure you
understand and accept them.If we discover that we have collected information without consent from a parent or
guardian where suchconsent should have been obtained, we will delete that information as soon as
possible.Access to certain parts of the Unilever Sites and/or eligibility to receive prizes, samples or other rewards
may belimited to users over a certain age. We may use your personal information to carry out age verification
checksand enforce any such age restrictions.E) WHAT INFORMATION DO WE COLLECT?In this Privacy Policy, your
"personal information" means information or pieces of information that could allowyou to be identified. This
typically includes information such as your name, address, screen name, profilepicture, email address, and
telephone number, but can also include other information such as IP address,shopping habits, preferences and
information about your lifestyle or preferences such as your hobbies andinterests. We may collect personal
information about you from different sources, including:F) INFORMATION YOU GIVE US DIRECTLYWe may collect
information from you directly when you provide us with personal information, e.g. when youregister for prize
draws or competitions, sign up to receive information, use applications, buy a product orservice from us, fill out a
survey, or make a comment or enquiry. The types of information we may collect fromyou directly include
your:nameaddressemail addressuser nametelephone numbercredit card or other payment informationagedate of
birthgender
13. 13. user-generated content, posts and other content you submit to Unilever Sitesany other person information
you voluntarily provide to usG) INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THEUNILEVER
SITESWe use cookies and other tools (such as web analytic tools and pixel tags) to automatically collect
informationabout you when you use Unilever Sites, subject to the terms of this Privacy Policy and applicable
dataprotection laws and regulations. The types of information we may collect automatically include:information
about the type of browser you usedetails of the web pages you have viewedyour IP addressthe hyperlinks you
have clickedyour user name, profile picture, gender, networks and any other information you choose to share
when usingThird Party Sites (such as when you use the Like functionality on Facebook or the +1 functionality
onGoogle+)the websites you visited before arriving at a Unilever SiteMost internet browsers are initially set up to
accept cookies. You can change the settings to block cookies or toalert you when cookies are being sent to your
device. If you disable the cookies this may impact yourexperience on Unilever Sites.H) INFORMATION WE COLLECT
FROM OTHER SOURCESWe may receive personal information about you from other sources, if you have given
permission for thatinformation to be shared. This may include information from commercially available sources,
such as publicdatabases and data aggregators, and information from third parties. The types of personal
information that wemay collect from such sources include your:namestreet addressageyour shopping
habitspreferences and information about your lifestyle such as your hobbies and interestspublicly available
information such as user-generated content, blogs and postings, as permitted by lawI)HOW DO WE USE YOUR
PERSONAL INFORMATION?We may use your personal information to:improve our products and your experience on
the Unilever Sites.We may use your personal information to:evaluate the use of the Unilever Sites, products and
servicesanalyse the effectiveness of our advertisements, competitions and promotionspersonalise your website
experience, as well as to evaluate (anonymously and in the aggregate) statistics onwebsite activity, such as what
time you visited it, whether youve visited it before and what site referred you toitmake the Unilever Sites easier to
use and to better tailor the Unilever Sites and our products to your interestsand needshelp speed up your future
activities and experience on the Unilever Sites. For example, a site can recognise thatyou have provided your
personal information and will not request the same information a second timecollect information about the device
you are using to view the Unilever Site, such as your IP address or the typeof Internet browser or operating
system you are using, and link this to your personal information so as to ensurethat each Unilever Site presents
the best web experience for youto contact you regarding products and services which may be of interest to you,
provided you have given usconsent to do so or you have previously requested a product or service from us and
the communication isrelevant or related to that prior request and made within any timeframes established by
applicable laws.
14. 14. We may use your personal information to:suggest products or services (including those of relevant third
parties) which we think may be of interest to youoffer you the opportunity to take part in competitions or
promotionsYou can opt out of receiving communications from us at any time. Any direct marketing
communications thatwe send to you will provide you with the information and means necessary to opt out.We
may use your personal information:for the purposes of competitions or promotions that you have enteredto send
you information, products or samples that you have requestedto respond to your queries or commentsWhere we
collect personal information for a specific purpose, we will not keep it for longer than is necessary tofulfil that
purpose, unless we have to keep it for legitimate business or legal reasons. In order to protectinformation from
accidental or malicious destruction, when we delete information from our services we may notimmediately delete
residual copies from our servers or remove information from our backup systems.J) MOBILE MESSAGE
SERVICESWe may make available a service through which you can receive text or other types of messages from
Unilever(such as short message service, or SMS, enhanced message service, or EMS, and multimedia message
service,or MMS) on your wireless or mobile device ("Mobile Message Service"). If you subscribe to one of our
MobileMessage Services, you agree to receive such messages from Unilever at the address or mobile number
youprovide for that purpose (unless and until you have elected to opt out of receiving such messages by
followingthe instructions in the Your privacy rights and who to contact section below).You understand that your
wireless carriers standard rates apply to these messages, and that you may changeyour mind at any time by

following the instructions in the Your privacy rights and who to contact sectionbelow. If fees are charged to your
wireless account invoice, you agree that we may collect from you and provideyour carrier with your applicable
payment information in connection therewith. You represent that you are theowner or authorized user of the
wireless device you use to sign up for the Mobile Message Service, and that youare authorized to approve the
applicable charges. In addition to meeting certain age restrictions and any otherterms and conditions associated
with each Mobile Message Service, you may be required to register personalinformation such as your name, text
message, wireless address or mobile phone number. We may also obtainthe date, time and content of your
messages in the course of your use of the Mobile Message Service. We willuse the information we obtain in
connection with our Mobile Message Service in accordance with this PrivacyPolicy. Please note, however, that your
wireless carrier and other service providers may also collect data aboutyour wireless device usage, and their
practices are governed by their own policies.You acknowledge and agree that the Mobile Message Service is
provided via wireless systems which use radios(and other means) to transmit communications over complex
networks. We do not guarantee that your use ofthe Mobile Message Service will be private or secure, and we are
not liable to you for any lack of privacy orsecurity you may experience. You are fully responsible for taking
precautions and providing security measuresbest suited for your situation and intended use of the Mobile
Message Service. We may also access the contentof your wireless and/or mobile phone account with your carrier
for the purpose of identifying and resolvingtechnical problems and/or service-related complaints.K) WHO DO WE
SHARE YOUR PERSONAL INFORMATION WITH?As a general rule, we do not share your personal information with
anyone outside of the Unilever Group.However, we may share your personal information with trusted third
parties.We may share your personal information with:our advertising, marketing and promotional agencies to help
us deliver and analyse the effectiveness of ouradvertising campaigns and promotionsthird parties required to
deliver a product or service to you, such as a delivery or postal service delivering aproduct that you have ordered
15. 15. law enforcement or government authorities where they have followed due legal process to request us to
disclosethe informationthird parties who wish to send you information about their products and services, but only
if you have given usconsent to do sothird party providers of services, such as data processing, to Unileverweb
analytics tool providers, such as Google or UnicaWe may also share your personal information with companies,
organisations or individuals outside of theUnilever Group if we believe that disclosure of the information is
necessary for legal reasons.We may share your personal information to:enforce applicable terms of use of
Unilever Sitesconduct investigations into possible breaches of applicable lawsdetect, prevent and protect against
fraud and any technical or security vulnerabilitiescomply with applicable laws and regulations, co-operate in any
legal investigation and meet enforceablegovernmental requestsIf we do share your personal information with a
third party, we shall use our best efforts to ensure that they keepyour information secure, take all reasonable
steps to protect it from misuse and only use it in a mannerconsistent with this Privacy Policy and applicable data
protection laws and regulations.Unilever does not sell personal information, except to an entity to which we divest
all or a portion of ourbusiness (for example, in connection with our sale of a brand), or otherwise in connection
with a merger,consolidation, change in control, reorganization or liquidation of all or a portion of our business.L)
WHERE DO WE STORE YOUR PERSONAL INFORMATION?The host servers for Unilever Sites in the European
Economic Area are located in the Republic of Ireland. Thehost servers for all other Unilever Sites are located in the
United States of America or in the Asia Pacific region(Singapore). Your personal information will be hosted in one
of these regions, depending on the origin of theUnilever Site you are using or the Unilever Group company you
share information with, and will be transferredand processed within that region in accordance with applicable data
protection laws and regulations.We may transfer your personal information to servers located outside the country
in which you live or toaffiliates or other trusted third parties based in other countries so that they may process
personal information onour behalf. By using a Unilever Site or otherwise providing Unilever with personal
information, you agree to usdoing so in accordance with the terms of this Privacy Policy and applicable data
protection laws andregulations.You should be aware that many countries do not afford the same legal protection
to personal information as youmight enjoy in your country of origin. While your personal information is in another
country, it may beaccessed by the courts, law enforcement and national security authorities in that country in
accordance with itslaws. Subject to such lawful access requests, we promise that anyone processing your
personal informationoutside your country of origin is required to implement measures to protect it and is only
entitled to process it inaccordance with Unilevers instructions.M) SAFEGUARDING YOUR PERSONAL
INFORMATIONWe take all reasonable precautions to keep your personal information secure and require any third
parties thathandle or process your personal information for us to do the same. Access to your personal
information isrestricted to prevent unauthorised access, modification or misuse and is only permitted among our
employeesand agents on a need-to-know basis.N) YOUR PRIVACY RIGHTS AND WHO TO CONTACTIf you have any
questions, comments or concerns about how we handle your personal information, then youmay contact us by
clicking the Contact Us link on the Unilever Site that directed you to this Privacy Policy.Alternatively, please go to
www.unilever.com, select the appropriate country and click on the Contact Us link.Your request will be directed to
the appropriate Unilever group company.You have the right to tell us if you:
16. 16. dont want to be contacted in the future by uswould like a copy of the personal information which we hold
about youwould like us to correct, update, or delete your personal information in our recordswish to report any
misuse of your personal informationTo assist us in dealing with your request, please provide your full name and
details.O) CHANGES TO OUR PRIVACY POLICYWe may change this Privacy Policy from time to time by posting the
updated version of the Privacy Policy onthe Unilever Sites. We will give you reasonable notice of any material
change. We encourage you to visitfrequently to stay informed about how we use your personal information.P)
OTHER UNILEVER PRIVACY POLICIESWe may change this Privacy Policy from time to time by posting the updated
version of the Privacy Policy onthe Unilever Sites. We will give you reasonable notice of any material change. We
encourage you to visitfrequently Other Unilever privacy policies to stay informed about how we use your personal
information.In addition to this Privacy Policy, there may be specific campaigns or promotions which will be
governed byadditional privacy terms or policies. We encourage you to read these additional terms or policies
beforeparticipating in any such campaigns or promotions as you will be required to comply with them if
youparticipate. Any additional privacy terms or policies will be made prominently available to you.Sorurce of
privacy policies:http://uilever.pk/aboutus/4: WHAT ARE THE COMPONENTS OF ORGANIZATIONAL FRAMEWORK
FORSECURITY AND CONTROL?Information systems control are both manual and automated and consist of general

controls application controlFirms need to establish a good set of both general and application controls for their
information system. A riskassessment evaluates information assets, identifies control points and control
weaknesses and determines themost cost effective set of controls. Firms must also develop a coherent corporate
security policy and plans forcontinuing business operations in the event of disaster or disruptions. The security
policy includes policies foracceptable use and identity management. Comprehensive and systematic MIS auditing
helps organizationsdetermine the effectiveness of security and controls for their information systems.4.1How
Unilever took control of its softwareUnilever has automated the processes it uses to manage its software globally
through a service which has savedmillions of pounds, reduced the complexity of its software portfolio and
improved security.Savings from software de-duplication are massive but are only the beginning, with more
effective softwarelicensing and management also providing more security and less complexity.For the last three
years Unilever has been using software and services from software asset management (SAM)service
providerBusiness Continuity Services (BCS). Unilever, which has about 100,000 desktops and 10,000servers, uses
software known as Software Organiser, which takes audit data gleaned from scanning tools and
17. 17. matches it up to the companys software licenses. It also uses a service known as the Global Universal
SoftwareLibrary, which is a database of 200,000 software products. This helps Unilever understand how the
softwarethey have should be treated, for example does it need a licence or is it a security risk?When Unilever ran
an audit using BCS services it found 60,000 different software products. Using the SAMservices it has rationalised
this to 4,500 commercially licensable products and 800 that do not require licensesbut need to be managed.Prior
to hiring the services of BCS, Unilever carried of software asset management manually. It usedcommercially
available scanning tools such as Microsofts systems management server (SMS) and then humanresources would
go through a lengthy process of checking they are licensed. With about 60% of the informationdelivered by a
software scan not requiring any attention there is a great deal of time and money wastedmanually checking. The
BCS software automatically removes this information from the results presented.Unilever still uses scanning tools
such as SMS but has bought 5 licenses to BCS software and services for itsinternal SAM team. The Software
Organiser does the matching and the Global Universal Software Library willgive a deeper insight into the software
being used and enable.It now runs an audit every month. In the past it would true-up licences for major suppliers
every quarter and lessoften for other suppliersUnilever spends tens of millions of pounds globally on software
licences every year and before the new SAMprocess was introduced it was taking the software scans at face value
and just ensuring it had a license foreverything it had. This meant it was paying for software it does not use in
many cases. It also meant softwarethat did not require was often ignored, which could put the company at risk of
a security breach.4.2RISK MANAGEMENT AND INTERNAL CONTROL ARRANGEMENTS:The Committee reviewed
Unilevers overall approach to risk management and control, and its processes,outcomes and disclosure, including
specifically: Review of level of disclosure in quarterly financial results announcements; Review of accounting
principles and judgements with respect to financial statements, including the annual impairment review of
goodwill and intangibles; Corporate Audits interim and year-end reports on the Status of Risk Management and
Control, and managements response; Annual report from the Chief Financial Officer on business risks and
positive assurance on operating controls and corporate policies; and a quarterly review of business risks and
safeguards; The interim and year-end reports from the Code of Business Principles Compliance Committee;
Monitoring the resolution of complaints received through the global Ethics hotline including procedures for
handling complaints and concerns relating to accounting, internal control and auditing matters; review of the
application of information and communication technology; A review of the annual pension report and pensions
related accounting and proposals; Annual review of anti-fraud arrangements; A review of tax planning policy;
and Review of treasury policies, the annual financial plan and consideration of proposals relating to debt
issuance, investment hedge, dividends and a review of the financial implications of acquisitions.
18. 18. 5: IMPORTANT TOOLS AND TECHNOLOGIES FOR SAFEGUARDINGINFORMATION TECHNOLOGY:Businesses have
an array of technologies for protecting their information resources. Firewalls preventunauthorized users from
accessing the private network when it is linked to internet. Intrusion detection systemsmonitor private networks
from suspicious network traffic and attempts to access corporate network/ systems.Antivirus softwares checks
computer systems for infections by viruses and worms and eliminates malicioussoftware, while antispyware
software combats intrusive and harmful spyware programs. Encryption, the codingand scrambling of messages is
a widely used technology for securing electronic transmissions over unprotectednetworks. Digital certificates
combined with public key encryption provide further protection of electronictransactions by authenticating users
identity. Companies can use fault-tolerant computer systems or createhigh availability computing network to
make sure that their information systems are always available. Use ofsoftware metrics and rigorous software
testing help improve software quality and availability and reliability.5.1TOOLS AND TECHNOLOGIES USED BY
UNILEVER:5.1.a HOW UNILEVER SECURE ITS LAPTOPS:Unilever has selected the connected back-up/Pc solution
from Iron Mountain Digital to secure corporate dataheld on laptop computers.Prior to selecting Connected backup/PC, Unilever relied on laptop users to back up their own data using Zipdisks and CDs. As a result data wasnt
always backed up at regular basisand the company had no control of therisks associated with data loss.With this
back up system, all the data would bring to the IT department and reduced the risk of corporate dataloss to the
business.5.1.b UNILEVER SECURES ITS MOBILE DEVICES:In March 2004, Unilevers top senior management
ordered the companys top executives to be equipped withmobile handheld devices to increase their
productivity.CONCERN WHILE CHOOSING HAND HELD DEVICE: Device should support voice and data transmission
Should operate on different wireless networks Should be able to view e-mail attachments and word files Should
have battery back-up of more than 4 hrs. Blackberry 7100,,7290 and 8700 were selectedTHE MAIN CONCERN
19. 19. SECURITY OF HANDHELDS: Selecting the handheld was an easy part, hard was to made it secure. Following
points were of main concern; Easy to steal because of portability Penetrable by hackers and other outsiders PDAs
and smart phones especially those used by senior executives store sensitive corporate data, such as sales figures,
social security no. and customer data. Unauthorized users may b able to access internal corporate networks
through PDAs Downloading unauthorized dataDEVELOPING SECURITY POLICIES AND PROCEDURES:The important
point on which Unilever was focusing was to make these mobile devices secure so that it doesnot suffer any theft
or financial loss. The mobile handheld devices required the same security as that of laptops.Following steps were
taken Every employee must use company specified device Proper authentication process Prevent use of
alternative e-mail and web services. Applications cant open both internal and external internet connections

Users cant install third party applications New security key created after every 30 days Handhelds set to time
out after being idle for 15 days After time elapsed user have to re enter password Triggers lockout and wipe of the
device after 10 unsuccessful attempts Firewall monitors all traffic and user attempts. BLACKBERRY AND
CELLPHONES, OR DO THEY NEED BOTH: Handhelds lock after 15 mints if they set idle Password entry needed
after every lock Difficult for executives to carry two cell phones
20. 20. STORED DATA SECURITY: Extends corporate security to handhelds Password authentication made mandatory
through customizable IT policies of Blackberry Local encryption of data can be enforced Wireless command can be
issued to the remotely change blackberry device passwords and lock or delete information in case of lost
WIRELESS DATA SECURITY: End to end encryption 1. Transport encryption 2. Data remains encrypted in transit and
is never decrypted outside of the corporate firewall Two factor authentication Secure data access ( HTTP)IMPACT
OF SECURITY BREACH AT UNILEVER: Loss of sensitive customer/clients information like names, phone no. , e-mail
address resulting in company facing litigation by clients Unauthorized users may access internal corporate
networks Introduction of disabling Malware-software designed to infiltrate or damage a computer system without
the owners informed consents Financial losses Security breaches tarnish imaged of company Loss of sensitive
data like sales figure and other forecasting data can result in loss of revenue as competitors can use this
information for their own advantage5.1.c BURGLAR ALARM SYSTEM IN UNILEVER:Unilever is using burglar alarm
system at HPC factory for detecting intrusions. It was first installed at UnileverHPC factory R.Y.Khan and its a
combined system for alarming against fire and intrusions.6:BUSINESS VALUE OF SECURITY AND CONTROL:lack of
sound security and control can cause firms relying on computers network for their core business tp losesales and
productivity. Information assets like confidential employees records, trade secrets, or business plans,lose much of
their value if they are revealed to outsiders or exposed the firm to legal liability. Laws requirescompanies to
practice stringent electronic record management and adhere to strict standards for security,privacy and control.
Legal actions requiring electronic evidence and forensics also require firms to pay moreattention to security and
electronic record management.
21. 21. 6.1 UNILEVERS DIRECT APPROACH. (UNILEVER GROUPS USE OF X.500DIRECTORY)The Unilever Group has
rebuilt its corporate network infrastructure, which connects the companys 70,000desktop users located in its 450
companies, using the X.500 directory standard developed by Control DataSystems. The standard dictates the
design of directories that contain information on users of the system,including their names, job-title, e-mail
addresses and access privileges. Unilevers 100 Control Data IntraStoreservers, which support all Web messaging
and directory standards, make up the backbone of the system andconnect seamlessly to the X.500 directory. The
combination of technologies has provided Unilever with aflexible and powerful messaging system that forms the
centerpiece of its intranet. The X.500 directory enablesUnilevers managers to concentrate on more pressing
issues.The directory, based on Control Datas Mail*Hub messaging integration solution, will enable Unilever
toprovide enterprisewide X.500-based, single-source addressing for users of three incompatible electronic
mailsystems. Directory synchronization with local E-mail directories allows users to address mail to other
usersacross the organizations E-mail network using the native format of their preferred mail system.Unilever
willuse the directory to store information such as enterprisewide E-mail addresses, phone numbers, fax
numbers,and information required to support multiple strategic applications. The distributed nature of X.500 will
provideready access to directory information throughout Unilever operating companies across the globe.Updates
of information between supported E-mail environments occurs automatically, without administratorintervention.
Mapping of system- specific addressing occurs between the Unilever messaging directories andtheir X.400
addressing and naming standards. Validation of the information takes place to ensure the integrityof the corporate
directory. Control Data Systems helps clients in business and government integrate the complexnetworks and
applications required to compete in todays electronic marketplace. A global systems integrator,the company
focuses on the architecture, implementation, and lifetime support of electronic commerce, productdata
management, and client server solutions.7: SUPPLY CHAIN MANAGEMENT SYSTEMS COORDINATE
PLANNING,PRODUCTIONS AND LOGISTICS WITH SUPPLIERS:7.1 SUPPLY CHAIN MANAGEMENT:Supply Chain
Management SCM is the management of the interconnected businesses invovlved in the ultimateprovision of
product and service packages required by end customers. Supply Chain Management spans allmovement and
storage of raw materials, work in progress, inventories, and finished goods from point of originto point of
consumption.7.2UNILEVER USES INFORMATION SYSTEM TO KEEP THE SHELVESSTACKED:Unilever is having
information management system/software to ensure stores are well stocked with its products.The consumer
goods giant, that makes brands such as Dove, LUX, surfs and many more is having activeinformation
management system.
22. 22. Unilever is also using Kalidos Master Data Management and Dynamic Information Warehouse to
createreference data and analyze transactions.The information is translated into relevant actionable data by the
new software, so that executives can takedecisions to improve supply chain management and ensure shops do
not have a shortage of Unilevers products.Unilever also extensively uses SAPs supply chain management and
enterprise resource planning software.7.3KALIDO:Kalido is the leading provider of business driven data
governance software. Kalido enables companies to shareenterprise assets by supporting the business process of
management. Unilever is using Kalido MDM as a meansto corporate wide data governance.7.4SALES AND
DISTRIBUTION SYSTEM:It plays a pivotal role in contribution to the business strategy and operations by providing
the infrastructure andcutting edge technology critical in todays business environment speeding up the business
critical decisionmaking and gunning the quest for substantial cost savings are the key strategic. It goals for any
organizationImplementation of ULTRA(sales and distribution system)as a standard selling medium and
inventorymanagement software for unilever distributors automation in Pakistan is one such example it has
resulted inincreased productivity of our sales force leading to more penetration in the market place while giving
us adefinite competitive advantage with greater pop information7.5ULTRA (UNILEVER TRADE A UTOMATION):This
software was actually developed for Pakistan .The software is basically an IT enabler that has providedvisibility
and exchange of data and business information between Unilever and its key distributors (up to point-ofpurchase)for better management of their business, services delivering ,capabilities to drive the businessgrowth
agenda through the availability of measureable KPIs. It is established in 2000-1 for harmonizing salesand trade
activities of UPL and its distributors. The implementation was carried out at more than 100distributors of UPL
across the country, during which the helpdesk support was also provided to resolve theirday-to-day operation

problems.ULTRA alerts the firm at its head office that how much inventory is left behind at the ware house of
distributorand shows that how much stock is available and how much is required.7.6GOLD CUSTOMERS:Gold
customers use a computerized program ULTRA, all the record of inventory is kept in ULTRA , wheneverthe stock is
received and delivered by the distributors , all the recode in the ULTRA is being updated and isbeing monitored by
the company at the head office at the day end.
23. 23. 7.8SAP:SAP is the worlds leading provider of business software*. Today, more than 39,400 customers in more
than120 countries run SAP applicationsfrom distinct solutions addressing the needs of small businesses
andmidsize companies to suite offerings for global organizations. Powered by the SAP NetWeaver platform
todrive innovation and enable business change, SAP software helps enterprises of all sizes around the
worldimprove customer relationships, enhance partner collaboration and create efficiencies across their supply
chainsand business operations. SAP solution portfolios support the unique business processes of more than
25industries, including high tech, retail, financial services, healthcare and the public sector. With subsidiaries
inmore than 50 countries, the company is listed on several exchanges,7.9 SAP IN UNILEVER: Unilever signed a
Global Enterprise Agreement with SAP in December 2006 to aid its global businesstransformation project, thus
enabling broad access to licensed SAP solutions. Global Enterprise Agreementsstrengthen SAPs position as the
long-term strategic partner to its customers, enabling business agility andgrowth as they evolve their global IT
landscapes to enterprise service-oriented architecture (enterprise SOA).Unilever is the first consumer packaged
goods company to sign such an agreement with SAP.7.10 GDSN IN UNILEVER:GDSN (Global Data Synchronization
Network) is a fast becoming a strategic imperative for manymanufacturers and retailers. Among the actual
business benefits of GSDN is that it reduced data inconsistenciesand improved new item speed to market by
aligning product with their trading partners.OVERVIEW OF GDSN FOR MANUFACTURERS AND
RETAILERS:LOGISTICS:Manufacturers: Simplified order tracking and tracing Fewer return shipments Improved rate
of perfect orders Fewer emergency orders More accurate picking Optimized short term planningRetailers: Error
free shipment receiving
24. 24. Fewer return shipments Fewer back orders Less excess/ safety stock Optimized location dispatch7.11
UNILEVER PRIVATE EXCHANGE: The Unilever Private Exchange enables faster and more efficient communication
with customers, suppliers,electronic exchanges and marketplaces. It also facilitates connectivity for the
companys internal applications.Unilever operates in more than a hundred countries on five continents using
various Electronic DataInterchange (EDI) standards and Value-added Networks (VANs). The company wanted to
achieve closercollaboration with all sections of the Value Chain in order to increase revenue and maximise
competitiveadvantage.The new IBM solution addresses two major areas, providing a common data infrastructure
for Unilevers globaloperations, and enhancing its relationships with trading partners. It enables Unilever to
improve efficiency,reach new markets and enhance the traditional EDI approach. The intention is to drive
efficiency andeffectiveness through an end-to-end solution which has been developed specifically to handle the
unique needsof the global Consumer Packaged Goods company. The end result is increased business capability
throughleading edge technology initiatives."Implementing a successful private exchange was a complex process,
It involves multiple links with tradingpartners, including Web-enabled back-end systems and integrated business
processes across a host of disparateapplications and technologies. By creating a specific offering in partnership
with Unilever, rolling out a one-to-many Web-based trading network that gives the company a flexible and
efficient gateway for B2B collaborationand a world class supply chain.""Not only was it unwieldy and expensive to
run many different systems across the world, but UPL needed tofind an option which would meet their needs well
into the future in a cost effective way", The Unilever PrivateExchange built on IBM technology gives the external
connectivity needed with business partners while takinginto account the particular complexities of international
business."7.12 RFID (Radio Frequency Identification Device):Unilever performed sophisticated analyses of RFID
information. Unilever believe RFID can bring value byincreasing visibility into supply chain. For example, RFID
tagged promotional displays can provide Unileverwith better insights as how well promotional displays work in
retail stores .In RFID technology EPC (electronicproduct code) works. An EPC based repository will automatically
facilitate two way communications because itcan send and accept feeds of RFID information. Software
applications and data repositories that incorporate theEPC standard will allow to have all the RFID read
information in one place.7.13 ARIBA:ARIBA is Unilevers online buying system which enables purchase of nonproduction items to be made atvolume negotiated prices from suppliers.
25. 25. 7.14 E-INVOICING SYSTEM OF UNILEVER:e-invoicing partner of Unilever is OB10, suppliers will need to register
with the network of OB10 in order tosubmit electronic invoices. Once supplier is established on the OB10 network,
supplier will be enable to use0B10 to send electronic invoices to Unilever . depending upon the number of
invoices suppliers sent toUnilever. Supplier can choose one of two OB10 e-invoicing methods; OB10 file
submission service: if supplier/customer generate high invoice volumes, they can use OB10 file submission
service OB10 web based form: supplier/customer who generate low volume invoices can choose OB10 web based
formsISIS ( Integrated Supply Management Information System) IN UNILEVER:ISIS helps our local, regional and
global supply managers make appropriate sourcing decisions, allowing themto collate and analyse information
quickly and easily.The system enables our managers to negotiate with suppliers in a transparent and efficient
way, benefiting bothparties.8: CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM HELP COMPANIES TOACHIEVE
CUSTOMER INTIMACY:8.1CUSTOMER RELATIONSHIP MANAGEMNET (CRM)It is a widely implemented model for
managing a companys interactions with customers, clients, and salesprospects. It involves using technology to
organize, automate, and synchronize business processesprincipally sales activities, but also those for
marketing, customer service, and technical support. The overallgoals are to find, attract, and win new clients,
service and retain those the company already has, entice formerclients to return, and reduce the costs of
marketing and client service. Customer relationship managementdescribes a company-wide business strategy
including customer-interface departments as well as otherdepartments. Measuring and valuing customer
relationships is critical to implementing this strategy.8.2CUSTOMER CARE AT UNILEVER:Unilever is having Rabta
for customer queries and complaints.Customers can contact at 0800-13000 or write them at P.O.Box # 15522
Karachi.At big cities like Lahore, Karachi, Islamabad Unilever has managed a team for survey about their products
at birretail stores. The team there interact directly interact with customers to know about their views about
Unileverproducts. Also the employees of Unilever pay regular visits to market to market to get info about
availability ofproducts and customer feedback.

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