APPLICATION NOTE

GROUP FEATURES
ON POLYCOM SIP TERMINALS

in an iS3000 environment
running SIP@Net 4.1 (and higher)

Issue : April 2010

A Publication of
NEC Unified Solutions
HILVERSUM, THE NETHERLANDS
Date

April 2010

Great care has been taken to ensure that the information contained
in this handbook is accurate and complete. Should any errors or
omissions be discovered or should any users wish to make
suggestions for improving this handbook, they are invited to send
the relevant details to:
NEC Unified Solutions
P.O. BOX 32
1200 JD HILVERSUM
THE NETHERLANDS

NEC Unified Solutions 2010.

All rights are reserved. Reproduction in whole or in part is
prohibited without the written consent of the copyright owner.
All brand names and product names in this document are
trademarks or registered trademarks of their respective companies.

CONTENTS
CHAPTER 1 INTRODUCTION ..............................................................................1
What are Group Features ?.......................................................................1
What's in this Application Note ? ..................................................................3
CHAPTER 2 BEFORE YOU START ........................................................................4
The group ................................................................................................4
Speed dial keys.........................................................................................4
Polycom versus ErgoLine terminals ..............................................................7
CHAPTER 3 GROUP FEATURES EXAMPLES ...........................................................8
Scenario 1 : A working day in a Group Arrangement.......................................8
Scenario 2 : A Manager and his Secretary ................................................... 13
APPENDIX A PROGRAMMING EXAMPLES............................................................ 16
Scenario 1 : A working day in a Group Arrangement..................................... 16
Scenario 2 : A Manager and his Secretary ................................................... 20

CHAPTER 1 INTRODUCTION
What are Group Features ?
Group Features enables you to perform routine telephony operations by pressing a
single speed dial key on the phone. These operations include:

Making a call
Answering a call
"Parking" a caller
Transferring a call

Each speed dial key on the Polycom IP terminal has an LED. This LED shows the
status of the phone with which that speed dial key is associated. The LED messages
indicate the following statuses:

LED is OFF
LED is ON
LED is Flashing

:
:
:

Phone is not in use : is idle

Someone is using the phone : phone is busy
there is an incoming call or a caller is "parked" on a line,
which can be answered.

So, Group Features enables you to control and monitor phone activity on your phone
(and the phones of other users, where this has been configured). You can perform any
of the telephony operations listed above, by pressing the correct speed dial key on
your phone. For example, if the status LED shows an incoming or parked call, you can
accept the call by pressing the corresponding speed dial key on your phone. When you
accept the call, the LED status for that phone changes on all sets within the group to
show that you are handling this call.
If, during the conversation with that caller, you press the Park key, the caller is
parked. Once again, the LED status changes to show this.
The Group Features for Manager/Secretary applications contain the following
elements :

Selective Answering
When several calls are ringing on the secretary's extension at the same time, she
can select which call to answer first.

Group Park/Private Park

If a call cannot be transferred immediately to the wanted person, the secretary,
manager or group member can park it either on a Private Park position (accessible
by them alone), or on a Group Park position (accessible by all group members).
They can then continue with other work until the call can be transferred.

Status Management/Monitoring
Managers and secretaries can monitor their status (idle, busy, ringing) of each
other. The manager and secretary can change their status (Absent/Present)
from her own set.

Private Number
A manager can be allocated a second extension number, not controlled by the
secretary, on which he can receive calls.

-1-

The Group Features for Group applications contains the following elements :

Group Answering
Several "Direct Dialling In" numbers can be allocated to a group. Each group
number represents a service offered by that group (e.g. sales inquiries, invoice
inquiries, etc.).

Group Park/Private Park

Calls that cannot be handled immediately can be parked either on a Group Park
position (accessible for all group members) or on a Private Park position,
accessible by the user only. The Group Park enables the call to be transferred
within the group. The Private Park position is used to temporarily park a call until
the caller can be served by the user himself.

Status Management/Monitoring
Group members can monitor the status (idle, busy, ringing) of the other group
members. A group member can change the status (Absent/Present) from their
own set.

SURVEY OF USED TERMINOLOGY AND FUNCTIONS

All the functions described below are activated by pressing the relevant key on the
Polycom terminal.
PERSONAL KEY

to answer incoming internal and external personal

calls.

MANAGER KEY

to answer calls diverted from an absent manager.

Diverted calls are signalled on both the manager's
and the secretary's extension.

MEMBER KEY

- to answer a call from a group member,

- to answer a call for a group member,
- to make a call to a manager/group member.
The LED of this key also shows the group
member's call status (idle, busy and ringing).

PRIVATE KEY

to answer incoming calls on the manager's second

direct number. Only the manager has this key on
his telephone.

PRIVATE PARK KEY

to park/unpark calls. The Private Park can only be

used by the person to whom the Private Park
position has been assigned.

GROUP PARK KEY

to park/unpark calls. All members to whom the

Group Park Key has been assigned can use this
key to park and unpark their own and other
member's calls.

GROUP KEY

to answer incoming calls related to a number

assigned to the group.

ABSENT / PRESENT KEY

to switch yourself absent and present

-2-

What's in this Application Note?

This Application Note describes, in general terms, how to use the call handling
functions described previously.
Phones can be set up in an infinite variety of configurations to suit the needs of any
working environment. For this reason it is not practical to provide examples which are
specific to your organisation or the exact setup of your phone.
This Application Note will help you to understand the LED messages that are displayed
on your phone and which speed dial key(s) you press to perform a particular task:
accept call, park caller, transfer caller, etc.

-3-

CHAPTER 2 BEFORE YOU START

This chapter introduces concepts and terms which you should understand before
attempting to follow the examples given in Chapter 3. More experienced users may
prefer to skip this chapter and move directly to Chapter 3.

The group
The term "group" refers to two or more phones which are connected to the PBX. In
addition, they may be configured so that it is possible for a group member to call a
colleague by pressing a single speed dial key on their phone.
Group functionality has other applications, which are described in this application
note:

A speed dial key could be assigned to a group number. This would be useful, for
example, at a Purchasing Department of a publishing company. Three phones
could be configured to receive calls to a group used for "new books published".
When a customer calls the group number for new books published, status LEDs
on all three phones will indicate that a customer is calling.
The first staff member who is free can accept the call by pressing that group
speed dial key on his/her phone. When this happens, the status LEDs on the other
two phones change to show that the phone is busy. The other staff members
know that the call is being dealt with and that their colleague is busy.

A key on a receptionist's phone could be set up, to monitor her boss's business
number. When a visitor arrives, or a caller wishes to talk to him, she can see
whether the boss is "busy" by looking at the status LED for his business number.

Speed dial keys

Note:

The speed dial keys on your phone can be assigned to a variety of functions
(including the group functionality), which is described in this application note.
Your Supervisor or Administrator will tell you which are the speed dial keys on
your phone. The process of assigning keys on your phone to particular
functions is not discussed in this document. Talk to your Supervisor, your
System Administrator or a NEC representative, if you need more information
on these subjects.

The exact number of keys on your phone depends on the model of phone you are
using and whether it has been extended with additional keys by means of an
Expansion module. The following diagram shows a bank of keys on a typical Polycom
phone.
Typically, the top-most speed dial key is reserved for the principle directory number of
your own phone.

-4-

Figure 1 - Detail of keys and their status LEDs

The keys on your phone that have been programmed either with a speed dial
number or a (group) function are referred to as speed dial keys. Speed dial keys all
work in a similar manner, as described below.
Each speed dial key represents a telephone number or a particular function. There is a
status LED for each speed dial key. The status LED indicates the current condition (or
status) of the phone number or function.
When the status LED for a particular line is OFF, this means that the line is available
for use or that the function is not activated. You can make a call using that line by
pressing the speed dial key.
Note:

In this document the status LED is referred to as "the LED".

For example, you would press the speed dial key that is marked in the previous
diagram, to call Jane. When you press the Jane speed dial key, the Jane LED turns
ON. This indicates that you are using the line. If other group members shares the line
to Jane, the Jane LED on their phones will show that the line is busy.
When you hang up the phone, the Jane LED goes OFF. This indicates that the line is
available for use again. The Jane LED on the phone of any other group member who
shares this line will also be switched OFF, so they also know the line is available.
The following table shows the possible LED states, their meaning and what operation
is performed by pressing the speed dial key while that message is displayed.

LED

MESSAGE

PRESS KEY TO :

ON

You are talking to a caller on this number

or the number used by another person.

You can not use this key.

Flashing

An incoming call is on the extension or a

call is parked.

Talk to the caller.

OFF

The extension is not in use.

Call the extension assigned

to that button.

Status LED messages

-5-

The scenarios in the following chapter demonstrate how the LEDs on phones change
as members of the group perform various activities. In this application note, graphic
symbols are used to depict the different LED messages.
Your own top-left key :

OFF : IDLE

FLASHING : RINGING

ON : BUSY

The other speed dial keys :

OFF : IDLE

FLASHING (RED) : RINGING

ON (RED) : BUSY

During the scenarios, to show when a speed dial key is pressed by a user, the
corresponding key label text is in italic.
2401 Ms Booklet
2402 Mr Novel
2403 Ms Script : this speed dial key has just been pressed
Common Park
Private Park
Absent / Present status of yourself !

Note that it is possible to have a maximum of 3 Expansion Modules mounted on the

terminal. Each module gives an additional 14 speed dial keys.

|||
|||

-6-

The icons in the display next to the speed dial keys have different meanings as
illustrated below.
ICON

MEANING
Extension is not (yet) registered
Extension is registered
Buddy watch, but no initial status received
yet (intermediate state)
Buddy watch (status monitoring) active :
when busy, icon changes to
Feature programmed under this key is
activated
Contact
Call is parked
Ringing
Ongoing call

Polycom versus ErgoLine terminals

It is not necessary that all terminals are Polycom terminals : a mixture with ErgoLine
terminals and BaseLine Pro SIP terminals is also possible. One should realize that the
following ErgoLine group features are not available on Polycom terminals :

Absent/present indication can only be observed on the related terminal not by

other members
Executive absent/present switching by Secretary
Alternative Secretary

Note that :

Distinctive ringing (internal and external ringing) and intercom functionality on

Polycom terminals is possible in combination with SIP@Net 4.2 (or higher).
Softring indication on Polycom terminals is possible in combination with SIP@Net
4.2 (or higher).
Connected party indication is supported in combination with SIP@Net 4.3 (or
higher).

-7-

CHAPTER 3 GROUP FEATURES EXAMPLES

This chapter provides some examples of a group of phones in an office environment.
By reading through the examples, you will see how the LED states on the phones in
the group change to show the activity on the phone lines.
The scenarios also demonstrate how users can handle calls in various states, by
pressing the speed dial keys.

Scenario 1 : A working day in a Group Arrangement

This example is set in the Purchasing Department of a Grace Brothers' publishing
company. The organisation of the group is shown below:
Purchasing Department : Group Number 2400
telephone number 2401 : Ms Booklet
2402 : Mr Novel
2403 : Ms Script

Purchasing Department
2400

Novel
2402
Booklet
2401

Script
2403

The Group Arrangement at Grace Brothers'

All 3 persons in the group have speed dial keys of each other, 1 common and 1
private park and an absent/present key as follows :
Ms Booklets extension 2401
2401 Ms Booklet
2402 Mr Novel
2403 Ms Script
Common Park
Private Park
Absent Present (of yourself)

-8-

Mr Novels extension 2402

Ms Scripts extension 2403

2402 Mr Novel

2403 Ms Script

2401 Ms Booklet

2401 Ms Booklet

2403 Ms Script

2402 Mr Novel

Common Park

Common Park

Private Park

Private Park

Absent Present

Absent Present

In this scenario, the following activities are performed:

Receiving a group call

Making a call to group member
Parking a call, to make another call
- Common Park
- Private Park
Absent/Present Switching

Receiving a group call

Ms Booklet receives a group call.
Ms Booklets extension 2401
2401 Ms Booklet
2402 Mr Novel
2403 Ms Script
Common Park
Private Park
Absent Present

On the other 2 terminals, the Ms Booklet LED is flashing, indicating that there is a
call for Ms Booklet.
Mr Novels extension 2402

Ms Scripts extension 2403

2402 Mr Novel

2403 Ms Script

2401 Ms Booklet

2401 Ms Booklet

2403 Ms Script

2402 Mr Novel

Common Park

Common Park

Private Park

Private Park

Absent Present

Absent Present

-9-

When Ms Booklet answers this call all flashing LEDs are ON, indicating that she is
busy.
When she does not answer the call, either Mr Novel or Ms Script can answer Ms.
Booklets call, by pressing the Ms Booklet key.
Ms Scripts extension 2403
2403 Ms Script
2401 Ms Booklet
2402 Mr Novel
Common Park
Private Park
Absent Present

Ms Script answers Ms Booklets call

Making a call to group member
Mr Novel wants to call Ms Script.
Mr Novels extension 2402

Ms Scripts extension 2403

2402 Mr Novel

2403 Ms Script

2401 Ms Booklet

2401 Ms Booklet

2403 Ms Script

2402 Mr Novel

Common Park

Common Park

Private Park

Private Park

Absent Present

Absent Present

Ms Booklets extension 2401

2401 Ms Booklet
2402 Mr Novel
2403 Ms Script
Common Park
Private Park
Absent Present

- 10 -

Parking a call, to make another call

Mr Novel who is in conversation, wants to park this call, to be able to make another
call.
Mr Novels extension 2402
2402 Mr Novel
2401 Ms Booklet
2403 Ms Script
Common Park
Private Park
Absent Present

Ms Booklets extension 2401

Ms Scripts extension 2403

2403 Ms Script

2401 Ms Booklet

2401 Ms Booklet

2402 Mr Novel

2402 Mr Novel

2403 Ms Script

Common Park

Common Park

Private Park

Private Park

Absent Present

Absent Present

Common Park
Mr Novel puts the call in the Common Park : this means that apart from himself, also
Ms Booklet and Ms Script can see that there is a parked call.
Now Mr Novel is free again to make another call.
Meanwhile Ms Booklet or Ms Script can take over the parked call of Mr Novel if they
want to.
After Mr Novel has ended his intermediate call and Ms Booklet or Ms Script did not
take over his parked call, Mr Novel can unpark the parked call and continue this
previous conversation.

- 11 -

Private Park
Mr Novel who is in conversation, wants to park a call, without the possibility that Ms
Booklet and Ms Script can see that there is parked call. In this case Mr Novel does not
put the call in the Common Park, but in the Private Park.
Mr Novels extension 2402
2402 Mr Novel
2401 Ms Booklet
2403 Ms Script
Common Park
Private Park
Absent Present

Ms Booklets extension 2401

Ms Scripts extension 2403

2403 Ms Script

2401 Ms Booklet

2401 Ms Booklet

2402 Mr Novel

2402 Mr Novel

2403 Ms Script

Common Park

Common Park

Private Park

Private Park

Absent Present

Absent Present

Now Mr Novel is free again to make another call. After Mr Novel has ended his
intermediate call, he can unpark the parked call and continue his previous
conversation.
Absent/Present Switching
At the end of the working day, Ms Booklet leaves the office, while Mr Novel and Ms
Script still continue working. Now Ms Booklet switches herself absent, meaning that
group calls are not signalled on her phone anymore.
Ms Booklets extension 2401
2401 Ms Booklet
2402 Mr Novel
2403 Ms Script
Common Park
Private Park
Absent Present

- 12 -

The next morning when Ms Booklet enters the office, she can still see that see is
absent : the corresponding LED is still ON. Now she switch herself present again.
Ms Booklets extension 2401
2401 Ms Booklet
2402 Mr Novel
2403 Ms Script
Common Park
Private Park
Absent Present

The scenarios also demonstrate how users can handle calls in various states, by
pressing the speed dial keys.

Scenario 2 : A Manager and his Secretary

This scenario shows a manager working with his secretary, for a firm called Coopers.
The diagram shows the Manager (John) and his secretary (Jane).
John has a Private number 1510 (for private calls) and a Business number 1511
for business calls. Jane's phone (1512) has been set up to monitor only calls on John's
business number : she can not monitor calls on his private number.

Coopers

John
1511

Jane
1512

The Manager Secretary at Coopers

In this scenario, the following activities are performed :

Receiving a Private Call

Making a Private Call
Receiving a Business Call
Absent/Present Switching
Transferring a Business call

- 13 -

Receiving a Private Call

John is called by his wife on his private number 1510.
Note that Jane is not aware of the fact that John is receiving a private call.
Johns extension 1511

Janes extension 1512

1511 John

1512 Jane

1510 Private

1511 John

1512 Jane

Absent Present

Absent Present

Making a Private Call

John is making a call using his private number 1510: again Jane is not aware of the
fact that John is making a private call.
Johns extension 1511

Janes extension 1512

1511 John

1512 Jane

1510 Private

1511 John

1512 Jane

Absent Present

Absent Present

Receiving a Business Call

John is called on his business number 1511.
Note that Jane is now aware of the fact that John is receiving a business call.
Johns extension 1511

Janes extension 1512

1511 John

1512 Jane

1510 Private

1511 John

1512 Jane

Absent Present

Absent Present

After answering this business call the LEDs are ON.

- 14 -

Absent for business calls

John is very busy, so he wants his business calls to be handled by Jane.
To establish this, John has to switch himself absent.
Johns extension 1511

Janes extension 1512

1511 John

1512 Jane

1510 Private

1511 John

1512 Jane

Absent Present

Absent Present

During his absent status, business calls to John are routed to Jane.
Transferring a business call while John is absent
Johns extension 1511

Janes extension 1512

1511 John

1512 Jane

1510 Private

1511 John

1512 Jane

Absent Present

Absent Present

Jane receives and answers the business call of John who is absent.
In case the party Jane is talking to, urgently needs to speak to John, Jane can press
the Trnsfer softkey, followed by the speed dial key of John and pressing
the

Trnsfer

softkey once more.

- 15 -

APPENDIX A PROGRAMMING EXAMPLES

In this appendix the programming in the iS3000 and the Polycom Speed Dial keys is
given for the scenarios.
In the programming examples it is assumed that the iS3000 is running package
SIP@Net 4.1. In this package a number of boundaries must have the correct value :
see the SIP in iS3000 - Customer Engineer Manual.
For Polycom terminals the following line has to be present in the sip.cfg file :
feature.1.name="presence" feature.1.enabled="1"
Further for each speed dial key that requires a status indication by means of the LEDs
the following field has to be present in the <mac address>-directory.xml :
<bw>1</bw>
The Polycom term for status monitoring is called buddy watching.
It is not necessary that all terminals are Polycom terminals : a mixture with ErgoLine
terminals and BaseLine Pro SIP terminals is also possible.

Scenario 1 : A working day in a Group Arrangement

iS3000 OM Commands :
<CRGRPA:2400,4,0,,1;
2401,1,0;
2402,1,1;
2403,1,2;
In the example it is assumed that the group property is 4 and the prefix to switch in
group (res-id 36) is *48.
Polycom configuration files
In the <mac-address>-phone.cfg file of each Polycom terminal, the following has to
be filled in.
Ms Booklets terminal :
<phone1>
<reg reg.1.displayName="" reg.1.address="2401"
reg.1.label="Ms Booklet" reg.1.type="private" etc.
Mr Novels terminal :
<phone1>
<reg reg.1.displayName="" reg.1.address="2402"
reg.1.label="Mr Novel" reg.1.type="private" etc.
Ms Scripts terminal :
<phone1>
<reg reg.1.displayName="" reg.1.address="2403"
reg.1.label="Ms Script" reg.1.type="private" etc.
The Speed Dial keys for the 3 Polycom terminals have to be specified in each
individual directory file (<mac-address>-directory.xml) as follows :
- 16 -

Directory.xml file of Ms Booklet - 2401

<directory>
<item_list>
<item>
<ln>Mr Novel</ln>
<fn>2402</fn>
<ct>2402</ct>
<sd>2</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Ms Script</ln>
<fn>2403</fn>
<ct>2403</ct>
<sd>3</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Park</ln>
<fn>Common</fn>
<ct>24001</ct>
<sd>4</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Park</ln>
<fn>Private</fn>
<ct>24011</ct>
<sd>5</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Present</ln>
<fn>Absent</fn>
<ct>*48</ct>
<sd>6</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
</item_list>
</directory

- 17 -

Directory.xml file of Mr Novel - 2402

<directory>
<item_list>
<item>
<ln>Ms Booklet</ln>
<fn>2401</fn>
<ct>2401</ct>
<sd>2</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Ms Script</ln>
<fn>2403</fn>
<ct>2403</ct>
<sd>3</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Park</ln>
<fn>Common</fn>
<ct>24001</ct>
<sd>4</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Park</ln>
<fn>Private</fn>
<ct>24021</ct>
<sd>5</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Present</ln>
<fn>Absent</fn>
<ct>*48</ct>
<sd>6</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
</item_list>
</directory

- 18 -

Directory.xml file of Ms Script - 2403

<directory>
<item_list>
<item>
<ln>Ms Booklet</ln>
<fn>2401</fn>
<ct>2401</ct>
<sd>2</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Mr Novel</ln>
<fn>2402</fn>
<ct>2402</ct>
<sd>3</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Park</ln>
<fn>Common</fn>
<ct>24001</ct>
<sd>4</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Park</ln>
<fn>Private</fn>
<ct>24031</ct>
<sd>5</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Present</ln>
<fn>Absent</fn>
<ct>*48</ct>
<sd>6</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
</item_list>
</directory

- 19 -

Scenario 2 : A Manager and his Secretary

iS3000 OM Commands :
<CREXSE: 111110,1511,,1512;
In the example it is assumed that the group property is 4 and the prefix to switch
executive/secretary present (res-id 41) is #77.
Polycom configuration files
In the <mac-address>-phone.cfg file of each Polycom terminal, the following has to
be filled in.
Johns terminal :
<phone1>
<reg reg.1.displayName="1511" reg.1.address="1511"
reg.1.label="John" reg.1.type="private" etc.
and
<reg reg.2.displayName="1510" reg.2.address="1510"
reg.2.label="Private" reg.2.type="private" etc.
Janes terminal :
<phone1>
<reg reg.1.displayName="1512" reg.1.address="1512"
reg.1.label="Jane" reg.1.type="private" etc.
Directory.xml file of John - 1511
<directory>
<item_list>
<item>
<ln> </ln>
<fn>Jane</fn>
<ct>1512</ct>
<sd>2</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Present</ln>
<fn>Absent</fn>
<ct>#77</ct>
<sd>3</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
</item_list>
</directory

- 20 -

Directory.xml file of Jane - 1512

<directory>
<item_list>
<item>
<ln> </ln>
<fn>John</fn>
<ct>1511</ct>
<sd>2</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
<item>
<ln>Present</ln>
<fn>Absent</fn>
<ct>#77</ct>
<sd>3</sd>
<rt>3</rt>
<ad>0</ad>
<ar>0</ar>
<bw>1</bw>
<bb>0</bb>
</item>
</item_list>
</directory

- 21 -

- 22 -