Professional Documents
Culture Documents
ABSTRACT
CHAPTER-1: INTRODUCTION
CHAPTER-2:
RESEARCH
OBJECTIVES
METHODOLOGY
CHAPTER-3: LITERATURE REVIEW
CHAPTER-4: OBSERVATION & FINDINGS
CHAPTER-5: CONCLUSION & RECOMMENDATIONS
BIBLIOGRAPHY
ANNEXURE
&
Chapter-1
INTRODUCTION
Financial
liberalization
after
1991
decimated
the
formal
system
of
It is well known that the burden of indebtedness in rural India is very great,
and that despite major structural changes in credit institutions and forms of
rural credit in the post-Independence period, the exploitation of the rural
masses in the credit market is one of the most pervasive and persistent
features of rural life in India. Rural households need credit for a variety of
reasons. They need credit to meet short-term requirements of working
capital and for long-term investment in agriculture and other incomebearing activities. Agricultural and non-agricultural activities in rural areas
typically are seasonal, and households need credit to smoothen out seasonal
fluctuations in earnings and expenditure. Rural households, particularly
those vulnerable to what appear to others to be minor shocks with respect to
income and expenditure, need credit as an insurance against risk. In a
society that has no law of free, compulsory and universal school education,
no arrangements for free and universal preventive and curative health care,
a weak system for the public distribution of food and very few general social
security programmes, rural households need credit for different types of
consumption. These include expenditure on food, housing, health and
education. In the Indian context, another important purpose of borrowing is
to meet expenses on a variety of social obligations and rituals.
If these credit needs of the poor are to be met, rural households need access
to credit institutions that provide them a range of financial services, provide
credit
at
reasonable
rates
of
interest
and
provide
loans
that
are
Historically, there have been four major problems with respect to the supply
of credit to the Indian countryside. First, the supply of formal sector credit to
the countryside as a whole has been inadequate. Secondly, rural credit
markets in India themselves have been very imperfect and fragmented.
Thirdly, as the foregoing suggests, the distribution of formal sector credit has
been unequal, particularly with respect to region and class, caste and gender
in the countryside. Formal sector credit needs specially to reach backward
areas, income-poor households, people of the oppressed castes and tribes,
and women. Fourthly, the major source of credit to rural households,
particularly income-poor working households, has been the informal sector.
Informal sector loans typically are advanced at very high rates of interest.
Further, the terms and conditions attached to these loans have given rise to
an elaborate structure of coercion economic and extra-economic in the
countryside.
That these constitute what may be called the problem of rural credit has
been well recognized; recognized, in fact, in official evaluations and
scholarship since the end of the nineteenth century. Given the issues
involved, the declared objectives of public policy with regard to rural credit in
the post-Independence period were, in the words of a former Governor of the
Reserve Bank of India, to ensure that sufficient and timely credit, at
reasonable rates of interest, is made available to as large a segment of the
rural population as possible. The policy instruments to achieve these
objectives were to be, first, the expansion of the institutional structure of
3
"The poor stay poor, not because they are lazy but because they have
no access to capital."
Finance
is
buzzing
word,
used
when
financing
for
micro
The typical micro finance clients are low-income persons that do not have
access to formal financial institutions. Micro finance clients are typically
self-employed, often household-based entrepreneurs. In rural areas, they are
usually small farmers and others who are engaged in small incomegenerating activities such as food processing and petty trade. In urban areas,
micro finance activities are more diverse and include shopkeepers, service
providers, artisans, street vendors, etc. Micro finance clients are poor and
vulnerable non-poor who have a relatively unstable source of income.
Access to conventional formal financial institutions, for many reasons, is
inversely related to income: the poorer you are, the less likely that you have
access. On the other hand, the chances are that, the poorer you are, the
more expensive or onerous informal financial arrangements. Moreover,
informal arrangements may not suitably meet certain financial service needs
or may exclude you anyway. Individuals in this excluded and under-served
market segment are the clients of micro finance.
As we broaden the notion of the types of services micro finance
encompasses, the potential market of micro finance clients also expands. It
depends on local conditions and political climate, activeness of cooperatives,
SHG & NGOs and support mechanism. For instance, micro credit might have
a far more limited market scope than say a more diversified range of financial
services, which includes various types of savings products, payment and
remittance services, and various insurance products. For example, many
very poor farmers may not really wish to borrow, but rather, would like a
safer place to save the proceeds from their harvest as these are consumed
over several months by the requirements of daily living. Central government
in India has established a strong & extensive link between NABARD
(National Bank for Agriculture & Rural Development), State Cooperative
Bank, District Cooperative Banks, Primary Agriculture & Marketing Societies
at national, state, district and village level.
Poor people need not just loans but also savings, insurance
and money transfer services.
raise
income,
build
up
assets
and/or
cushion
Donor
funds
should
complement
private
capital,
not
Interest
rate
ceilings
hurt
poor
people
by
preventing
In Stuart Rutherfords recent book The Poor and Their Money, he cites
several types of needs:
Lifecycle
Needs:
such
as
weddings,
funerals,
childbirth,
10
Poor people find creative and often collaborative ways to meet these
needs, primarily through creating and exchanging different forms of
non-cash value. Common substitutes for cash vary from country to
country but typically include livestock, grains, jewellery and precious
metals.
11
Institutional inefficiencies
Need
for
more
dissemination
and
adoption
of
rural,
Role of Microfinance:
12
The level of impact relates to the length of time clients have had
access to financial services.
Their
outreach
peaked
just
before
the
government
13
14
Microfinance Today
In the 1970s a paradigm shift started to take place. The failure of
subsidized government or donor driven institutions to meet the
demand for financial services in developing countries let to several
new approaches. Some of the most prominent ones are presented
below.
Bank Dagan Bali (BDB) was established in September 1970 to serve
low income people in Indonesia without any subsidies and is now
well-known
as
the
earliest
bank
to
institute
commercial
15
people can be good credit risks with repayment rates exceeding 95%,
even if the interest rate charged is higher than that of traditional
banks. Another milestone was the transformation of BRI starting in
1984.
Once a loss
government
16
17
Micro savings: These are deposit services that allow one to save small
amounts of money for future use. Often without minimum balance
requirements, these savings accounts allow households to save in
order to meet unexpected expenses and plan for future expenses.
18
NBFCs are registered under the Companies Act, 1956 and are
governed under the RBI Act. There is no specific law catering to NGOs
although they can be registered under the Societies Registration Act,
1860, the Indian Trust Act, 1882, or the relevant state acts. There has
been a strong reliance on self-regulation for NGO MFIs and as this
applies to NGO MFIs mobilizing deposits from clients who also borrow.
This tendency is a concern due to enforcement problems that tend to
arise with self-regulatory organizations. In January 2000, the RBI
essentially created a new legal form for providing microfinance
services for NBFCs registered under the Companies Act so that they
are not subject to any capital or liquidity requirements if they do not
go into the deposit taking business. Absence of liquidity requirements
is concern to the safety of the sector.
19
Chapter-2
RESEARCH OBJECTIVE AND METHODOLOGY
RESEARCH OBJECTIVES
The main research question/statement for this investigation:
21
METHODOLOGY
A. Primary Data: The Primary tool was an interview schedule
comprising of a set of structured and unstructured questions to
elicit pertinent responses from the respondents.
SAMPLE:- The study conducted in Rajasthan region. A few
employees of Micro Finance Institutions and members of Self
Help Groups (SHGs) interviewed.
The size of the sample was 30 beneficiaries & 5 institutions
dealing in microfinance in Rajasthan.
Though it was not easy to obtain responses in primary data,
utmost care has been taken to maintain accuracy of results.
B. Secondary Data: Collected from published data like books &
journals, newspapers and internet to assist in the study.
22
Chapter-3
LITERATURE REVIEW
STATUS OF WOMEN INDIA
Violence against women is perhaps the most shameful human rights
violation. And it is perhaps the most pervasive. It knows no
boundaries of geography, culture or wealth. As long as it continues,
we cannot claim to be making real progress towards equality,
development and peace.
Kofi Annan, Secretary-General of the United Nations
Women in India are beginning to follow the direction that the women
of the Western world took more than eighty years ago; demanding
treatment as human equals. However, it has become more and more
evident as the revolution ages that Indian women may have to adapt
the Western feminist method to their very traditional and religious
culture. India has different complications that put the development of
women
in
completely
altered
context
than
their
Western
between men and women in the various settings of public society, the
23
24
Indian Women stated in 1990 that Girls are looked upon by their
parents as burdens.
The status of women in India has been subject to many great
changes over the past few millennia. From a largely unknown status in
ancient times through the low points of the medieval period, to the
promotion of equal rights by many reformers, the history of women in
India has been eventful.
Women in India continue to play traditional roles even while changes
are occurring. Many of the ancient attitudes about women can be
traced back to the Vedas and other texts. Although women realize that
the circumstances of their lives are changing, many continue to abide
by these values, feeling it gives substance and structure to their lives.
This tends to be truer among women in rural areas than among urban
women. However, even urban women usually welcome arranged
marriages and wait to move up the hierarchy in their husband's
household. Educated women are making more and more unilateral
choices but among the educated it is accepted that it is appropriate
for the family to select a mate rather then encourage 1ove matches.
Probably the most publicized aspect of women's lives in India today is
the two issues of 'bride burning and the recurrence of sati (sutee). 7he
25
26
27
28
Workforce participation
Contrary to the common perception, a large percent of women in India
work. The National data collection agencies accept the fact that there
is a serious under-estimation of women's contribution as workers.
However, there are far fewer women in the paid workforce than there is
men.In urban India Women have impressive number in the workforce.
As an example at software industry 30% of the workforce is woman.
They are at par with their male counter parts in terms of wages,
position at the work place.
In rural India, agriculture and allied industrial sectors employ as
much as 89.5% of the total female labour. In overall farm production,
women's average contribution is estimated at 55% to 66% of the total
labour. According to a 1991 World Bank report, women accounted for
93% of total employment in dairy production in India. Women
constitute 51% of the total employed in forest-based small-scale
enterprises.
Women and men in India enjoy de jure equality. Article 14 of the
Constitution of India guarantees equal rights and opportunities to
men and women in political, economic and social spheres, Article 42
directs the State to make provision for ensuring just and humane
29
conditions for work and maternity itself and Article 51 (A) imposes
upon every citizen, a fundamental duty to renounce the practices
derogatory to the dignity of women.
However this de jure equality has not yet materialised into a de facto
equality, despite the efforts made in the Five Year Plans. The First Five
Year Plan sought to promote the welfare of women by helping them
to play their legitimate role in the family and the community but
emphasised that the major burden of organising activities for the
benefit of the female population had to be borne by the private
agencies. Five Year Plans continued to reflect the same welfare
approach to womens interests though they accorded priority to
education for both, men and women and launched measures to
improve maternal and child health services and supplementary
nutrition for children as well as expectant and nursing mothers.
It was the Sixth Five Year Plan in which the focus on womens
interests shifted from welfare and development. Planners and policy
makers began to recognize women not only as partners but also as
stake-holders in the development of the country. The Seventh Five
Year Plan saw developmental programmes which aimed at raising the
economic and social status of women and at ensuring that they get
30
31
class,
race,
religion,
everywhere
in
which
man-woman
32
of
seats
in
the
local
bodies
of
Panchayats
and
33
mechanisms on the one hand and the situational reality of the status
of women in India, on the other. This has been analyzed extensively in
the Report of the Committee on the status of Women in India,
Towards Equality, 1974 and highlighted in the National Perspective
Plan for Women, 1988-2000, the Sharmashakti Report, 1988 and the
Platform for Action, Five Years After An Assessment.
Gender disparity manifests itself in various forms, the most obvious
being the trend of continuously declining female ratio in the
population in the last few decades. Social stereotyping and violence at
the domestic and societal levels are some of the other manifestation.
Discrimination against girl children, adolescent girls and women
persists in the parts of the country.
34
career
&
vocational
guidance,
employment,
equal
35
maintenance,
and
guardianship
so
as
to
eliminate
36
to
access
from
time
to
time
the
progress
of
such
37
mechanism
and
microfinance
institution
will
be
38
39
women and empower them to meet the negative social and economic
impacts, which may from the globalization process.
Women and Agriculture
The important role played by women in the agriculture and ailed
sectors, as producers, concentrated efforts will be made to ensure that
benefits of training, extension and various programmes will reach
them in proportion to their numbers. The programmers for training
women in soil conservation, social forestry, dairy development and
other occupation ailed to agriculture lie horticulture, livestock
including small animal husbandry, poultry, fisheries etc. will be
expanded to benefit women workers in the agriculture sector.
Social Empowerment of Women
Education
Equal access to education for women and girls will be ensured. Special
measures will be taken to eliminate discrimination, universalize
education, eradicate illiteracy, create a gender-sensitive educational
system, increase enrolment and retention rates of girls and improve
the quality of education to facilitate life-long learning as well as
development of occupation/ vocation/technical skills by women.
Reducing the gender gap in secondary and higher education would be
40
weaker
sections
Tribes/Other
including
Backward
the
Classes/
Scheduled
Minorities.
Castes/Scheduled
Gender
sensitive
41
pulmonary
diseases.
The
social,
developmental
and
health
and
and
the
development
judiciary,
as
agencies,
well
as
law
enforcement
non-governmental
42
(a)
human rights.
(b)
Policy
will
aim
at
implementation
of
international
43
44
ROLE OF MICROFINANCE
In recent years, most of the countries across the globe are in a
sweeping mood to promote micro finance institutions not only as a
positive
rural
development
intervention
but
also
as
rural
45
especially
for
meeting
emergent
requirements.
Such
on
the
informal
groups
promoted
by
non
government
48
undertaken
in
microfinance
include
group
lending,
49
development
practitioners,
the
success
of
micro-finance
50
Thus,
micro-finance
has
became
one
of
the
most
effective
UNDERSTANDING
THE
DEVELOPMENT
PROCESS
THROUGH MICRO-FINANCE
Micro finance is expected to play a significant role in poverty
alleviation and development. The need, therefore, is to share
experiences and materials which will help not only in understanding
successes and failures but also provide knowledge and guidelines to
strengthen and expand micro finance programmes.
In India, a variety of micro-finance schemes exist and various
approaches have been practised by both GOs and NGOs. In the
development sector, credit has been viewed as one of the missing
inputs and therefore, a growing emphasis on re-formulating and restrengthening micro credit programmes is observed. There are
examples of spectacular successes and there are also examples of notso-successful programmes which experienced high default rates and
were unable to provide financial services in the long run. Ultimately
the aim is to empower the poor and mainstream them into
development. Amongst different approaches of micro-finance schemes,
the process and stages remain more or less the same.
51
52
53
facilitating
savings
and
credit
and
financial
54
(SIDBI),
the
National
Bank
for
Agriculture
and
Rural
56
financial
institutions
Banks
and
development
implementing
micro-finance
activities
can
be
57
II)
III)
58
60
new
solutions
with
focus
on
repayment
and
61
62
sector,
the
World
microfinance
activity
currently
Bank
reaches
estimates
only
4%
that
of
the
Indian
poor.
63
banks,
spearheaded
by
ICICI
in
2003,
entered
the
64
65
by
public
complaints
against
them
of
misbehavior,
66
68
as
associations,
an
international
dedicated
finance,
industry,
with
its
own
training
and
other
trade
support
69
at a scale,
and by mechanisms,
70
71
opportunity cost of the loan. Even they tried to justify their arguments
by stating that high interest rate often included payment for a range of
services such as storage facilities for the produce, payment of market
taxes, etc provided by the money lenders.
Despite having a wide network of rural bank branches in India which
implemented specific poverty alleviation programmes that sought
creation of self-employment opportunities through bank credit for
almost two decades, a very large number of the poorest of the poor
continued to remain outside the fold of the formal banking system
(National Bank for Agriculture and Rural Development, 1999).
Therefore a need was felt for alternative policies, systems and
procedures, savings and loan products, other complementary services,
and new delivery mechanisms, which would fulfil the requirements of
the poorest, especially of the women members of such households. As
a result National Bank for Agriculture and Rural Development
(NABARD) in India launched its pilot phase of the Self Help Group
Bank Linkage programme in February 1992. In India as also in other
countries, Self Help Groups have been recognised by the policy
makers as the effective conduits for accomplishing the distributional
objectives
of
monetary
policy.
Group
model
as
developed
by
74
performed
mainly
by
practitioners
in
developing
implementation
of
many
credit
linked
poverty
alleviation
75
savings and loan products often did not meet the needs of the
hardcore and asset less poor. Experiences of many anti-poverty and
other welfare programmes of the state as well as of international
organizations have also shown that the key to success lies in the
evolution and participation of community based organizations at the
grassroots level.
76
All the models lack in appropriate legal and financial structure. There
is a need to have a sub-group to brainstorm on statutory structure/
ownership control/ management/ taxation aspects/ financial sector
prudential norms. A forum/ network of micro-financier (self regulating
organization) are desired.
77
with
poor
organising
them
in
'village
development
79
Description
Credit For
80
Loan Size
Source
of
Credit
Very
Poor
Landless,
Food,
Consumption Money
SC/ST,
Clothes, HH loans up to lenders,
Single
consumption Rs. 2000/women HH,
Migrants
Poor
Small
and
Marginal
Farmers,
Traditional
services
trades
Food, health,
marriage and
other social
obligations,
equipments
Average
Medium
farmers,
shopkeepers
Working
Productive
SHG, PACS,
capital, agri loans up to Banks,
inputs, small Rs. 25,000/- moneylenders
assets
Better
off
Large
farmers,
permanent/
semi
permanent
job holders,
traders
Big
assetstractors,
vehicles,
to
pay
old
loans,
to
advance
loans,
Consumption
and
productive
loans up to
Rs. 10.000/-
Money
lenders,
SHGs,
friends,
relatives
More
than Commercial
Rs.
25,000 Banks, Coop
loans,
may banks
be up to Rs.
2,00,000
Scheme/ Project
Remarks
1.
Department
of ICDS
Women and Child
Development
2.
Department
of SGSY
Watershed BPL groupsRural Development Development
through NGOs
81
Groups
are
organised by
Anganwadi
workers
and
sathins
Programmes
3.
NABARD
Banks
4.
Voluntary
Organisations
With
support
Donor agencies
government
programmes
A few RRBs
Through
NGOs
from
and
SHGs passed grade-I are 13951 and SHGs passed Grade-II are
4372
82
Nos.
of
SHG Loan
Credit Linked
(Rs. Lakhs)
Lakhs)
2002-03
22742
2184.12
1472.28
2003-04
33846
2587.61
992.13
2004-05
59906
6723.28
2864.77
4344.18
924.52
05)
Department of Women and Child Development (DWCD): (till
October 2005)
Total SHGs formed:
Nos. of Groups taken loan from 38138 (Max 3994 in Bhilwara and
banks:
Amount
Min 28 in Rajsamand)
of
loan
taken
banks:
Nos. of groups engaged in IG 5926 (in 23 districts)
activities:
83
have promoted 50 to 100 SHGs. However there are a few agencies that
have substantial number (300 to 800 SHGs) of groups. For example:
PEDO in Dungarpur, Lupin Foundation in Bharatpur, PRADAN in
Dausa, Dholpur, IBTADA in Alwar, ASSEFA in Baran and Banswara,
URMUL in Bikaner, Sewa Mandir in Udaipur, Navyuvak Mandal and
Bhoruka Charitable Trust in Churu, and a few others.
District Poverty Initiative Project (DPIP): in 7 districts (Churu,
Baran, Dholpur, Dausa, Jhalawar, Rajsmand and Tonk): Under DPIP
more than 20,000 common interest groups (CIG) have been formed.
Though as per the project norms these groups are supposed to
function as SHGs but these groups are working as 'activity groups'.
Very few groups are doing regular savings and inter loaning. Lately
efforts are being made to transform CIGs in to SHGs.
Credit
Cooperative
Structure:
There
is a formal cooperative
84
helps the PACS report better recoveries than have actually been
achieved.
The total membership of all PACS in Rajasthan is 4.59 million
persons, as of 2001-02. The PACS were envisaged to cover in their fold
all agricultural families in the villages. The average share of members
that currently borrow from PACS across Rajasthan was at 37% in
2002-03.
Microfinance and Livelihood: The share of agriculture and allied
activities in to GSDP is reducing and people engaged in primary sector
are also looking for employment in wages and in non-farm sector. On
an average a person need around Rs. 10-15,000/- for initiating a
micro enterprise. It is difficult for these people to get the credit from
formal institutions. As they do not have assets to offer as collateral,
informal sources (moneylenders) also do not give them the credit.
Many of these people end us as wage earners.
The major issues that need to be addressed are:
1. Access of poor to formal financial institutions
2. Quality of the existing Self Help Groups- only 30% SHGs have
been able to take loan from Banks
85
SHG-Bank linkage
86
11.
formation, it needs at least 3 years and about Rs.8-10, OOO/per SHG for promoting a good quality SHG.
QUALITY
ISSUES
IN
THE
MICROFINANCE
(RAJASTHAN)
DISTRICT-WISE SAMPLE COVERAGE
Item\ District
Bha
Bil
Dun
Jal
Bik
Tot
Blocks
15
Habitations
15
18
19
19
18
89
SHGs
38
41
42
42
39
202
FGDs
14
DistrictOfficials
16
BlockOfficial
27
Bank
Branches
30
NGOs
87
PROFILE OF DISTRICTS
Development Profile of the Sample Districts
Indicator
Bha
Bil
Dun
Jal
Bik
Rank of HDI
15
25
32
29
Rank of GRDI
23
27
21
9.7
9.8
43.3
11.9
11.3
Rural BPL %
18.4
34.7
71.3
37.5
36.8
3976
4391
2735
3825
4399
48.2
47
59.8
36.9
88
Among the districts, > 4 year old groups are more in Bhilwara
(50%)
89
INFRASTRUCTURE: Distance
38% have banks less than 5 km. Bikaner and Jalore are
dominant
Rs.
size
million
Rs.
in ICDS in Rs.
Bharatpur
3114
65.69
21,095
12,524
Bhilwara
4635
66.42
14,330
13,887
Bikaner
1635
28.36
17,346
5,464
Dungarpur 1319
66.95
50,758
31,595
Jalor
4.97
21,703
22,768
229
90
Rajasthan
60,006
1,414.04
23,565
India
1,618,456
68,984.60 42,624
19,680
--
SHPI-INPUTS TO SHGs
1. Concept of SHG
2. Group processes
91
3. Self Management
4. Bookkeeping
5. Govt. programs
6. Federation concept
7. Skill based training
8. Micro-enterprises
9. Health
10. Nutrition
11. Gender
SAVINGS
92
Avg. cum. Savings and age of the SHGs are positively correlated
except 6+ year old SHGs
22% of
(21%) decreased (1%) ; 50% of the groups are between 4-6 year
old
MEETINGS
93
LENDING PROCEDURES
Two-third are monthly instalments; remaining are convenience20%, half yearly-7%, bimonthly, quarterly-3%, and yearly-2%
87% of the SHGs lent to their own members; more SHGs lent to
non-members in Bilwara-20% and Dungarpur-10%
Note: loan data for the last one year Jan 05-Dec 05
94
59% of SHG have PAR > 90 days, 39% SHGs have PAR > 180
days, and 15% of the SHGs have PAR >365 days.
BOOK-KEEPING
95
Type of Books
District (Fig. in %)
Bha
Bil
Tot
Dun
Jal
Bik
Transaction
sheet
Savings ledger
58
35
21
40
18
34
Loan ledger
39
35
17
40
20
30
Minutes Book
66
48
17
60
45
47
Receipts
12
37
50
82
45
60
56
BOOKS OF ACCOUNTS
56% of the SHGs have all accounts in one book; about one-third
have MB, savings & loan ledgers
96
42% groups have norms for savings collection but only 15% are
practicing
37% groups have norms for loan repayment but only 12% are
practicing
GRADING OF SHGS
97
B-Grade-Highest-Bharatpur-68%; lowest-Dungarpur-42%
C-Grade-highest-Dungarpur-26%; lowest-Bilwara-10%
27% of SHGs bank linked for credit; 35%- CBs, 17%- RRBs and
29%-Coop
BANK LINKAGE
98
Earlier loan not cleared 16% only in Bharatpur and 13% only
in Bhilwara
ISSUES IN SHGs
External loans less volume of loan 4%, more time taking &
repeated visits 6%
Illiteracy of members
100
DECISION MAKING
Person
Leaders
SHG
expen.-38%;
external
loans-30%;
membership-24%
Members
SHPI
Norms
setting-48%;
membership-47%;
norms
101
Family
members
SHGS IN DEVELOPMENT
SHGs of Bharatpur and Bhilwara were more involved in socioeconomic issues compared to other districts
102
IMPACT OF SHGS
Employment Generation
Habit of savings
103
Independent life
Self-confidence
Leadership qualities
Group solidarity
Positive
Access to institutional credit and development of saving
habit.
Some members taken up income generation activities
Negative
o Loans are too small to take up income generation
activities
o Negative - Drought
IMPACT SOCIAL
104
105
KEY FINDINGS
There are currently 22 MFIs operating in the state. 8 of these MFIs are
local with headquarters in the state while the rest are multi-state
players SKS Microfinance is the largest player with 87 branches and a
portfolio of Rs. 159 cr.
Products:
Products and services offered by MFIs are primarily credit led and
insurance led. Since most of the NBFCs' are non-deposit taking
NBFCs, therefore, by regulation, they are not allowed to mobilize
saving deposits. Credit led products typically have loan sizes of Rs.
6000 to Rs. 10000 and increase with every loan cycle. MFIs also tie up
with insurance companies to provide life insurance. For repeat loans,
credit records and attendance at the weekly meetings of the members
is studied and based on this criterion the repeat loan is given out. The
repayment rate for most of the MFIs is reported to be more than 98%.
However, information received from field officers and other informal
sources reveals that repayment rates are actually not so high. Loan
defaults do happen but are not reported by MFIs to outside world.
Case 1: India Shelter Finance Corporation Ltd
106
India Shelter Finance Corporation Ltd (ISFC) is the new name of the
erstwhile Satyaprakash Housing Finance India Limited (SHFIL)
which was granted the certificate of registration by National Housing
Bank on 26th October, 1998. The business was taken over by a group
of professionals and relaunched on 12th March 2010. ISFC's capital
was first scaled up by a group of professionals with experience across
diverse businesses. Recently, Sequoia Capital has invested in the
company to meet the requirements of its first phase of growth. The
main objective of ISFC is to provide credit to middle income
households to acquire new housing or to extend and improve their
current housing. They believe that progressively larger numbers of
first generation urban families will need access to housing credit. This
credit will first be needed to extend and improve their current dwelling
units as families grow. As incomes rise, the ability to service the
credit to acquire higher quality new housing will also improve. ISFC
aspires to build a profitable and socially useful business by fulfilling
the housing credit needs of these families. Our support will increase
housing stock and improve health and education outcomes for these
families.
Customers
107
Liabilities
Vocational/Educational qualifications
Dependents
Assets
Saving habits
Spending patterns
and
Acquisition,
Home
Extensions.
They offer the following products:
108
Improvement
and
Home
Nirmaan Sudhar
Home improvement and Extension loans of Rs 50,000 to Rs
100,000
Nirmaan Adhar
Home acquisition and construction loans upto Rs 500,000
Repayment
Loan repayments are in equated monthly installments
Security
Loans are secured by equitable mortgage of the property financed
Case: Bharati Joshi for ARAVALI, Jaipur
This
discussion
was
based
on
ARAVALIs
learning
from
109
NGOs
community
mobilisation
and
project
110
111
For Rajasthan, where over two lakh SHGs have already been
constituted (as on record) the challenge is to vision together,
holistically, and for the long term, and scoping and sourcing funds to
translate this vision into a reality.
Case: Jaya Sharma for Nirantar, Delhi
This discussion was based on a qualitative research study of 2,750
SHGs in 16 Indian States, conducted by Nirantar A Centre for
Gender and Education in New Delhi. The key points made by the Case
were as follows:
Financial efficiency receives overwhelming focus in the Statesponsored SHGs; social issues go ignored.
112
Director
of
the
Department
of
Women
and
Child
113
Around 2.3 lakh groups have been constituted in the State so far,
of which 1,43,382 groups have been credit linked, and a total loan
amount of Rs. 380 crores has been disbursed to them.
114
The State is able to spend only 10% of its total allocation for
training (mainly business orientation and skill development) SGSY
beneficiaries. This amount can be accessed by other SHPIs,
including the DWCD, in case their groups are made predominantly
of BPL members.
115
Targets for credit are often determined and passed on in a topdown manner in SHG programmes. Addressing vulnerabilities and
multiple livelihood promotion interventions have to be focussed
upon instead.
The poor are often marginalized not just economically, but also
socially and politically. Thus, all three kinds of marginalization of
the poor have to be addressed through programmes aimed at
womens empowerment.
116
and
limitations.
Apex
institutions
cannot
be
117
exploitation
demands
innovative
approaches
and
alternative
institutions.
118
119
that reaches the ground This goes against the holistic support and
collaboration requirements of SHGs and SHG programmes. For coordination among different SHPIs, a separate unit / Department with
a holistic perspective can be thought of taking this role, so that it is
not implementing any sectoral scheme and can adopt a macro view. In
the present circumstances, the DWCD and DoRD cannot be expected
to collaborate or work together, without any other, external agency
playing a nodal role.
Investment
is
necessary
to
promote
quality
SHGs
and
their
120
SHGs offer the best platform for the poorest and marginalized
sections of the society (including women) to organise and work for
their socioeconomic upliftment and empowerment. They represent
social
capital
on
which
further,
holistic
development
and
savings-credit
activities,
but
go
beyond
(to
include
121
only these need to be pooled and utilised as per a concrete, longterm Action Plan.
While there are some estimates on the kind of investment that has
to go into organising vibrant SHGs, locational issues must be
considered while making actual estimates of the investment
required.
122
Chapter-4
OBSERVATION &FINDINGS
GENERAL INFORMATION
TABLE: Table showing the type of SHGs
TYPE
NO.
OF PERCENTAGE
RESPONDENTS
Male
0%
Female
25
83%
Mixed
17%
Total
30
123
NO.
OF PERCENTAGE
RESPONDENTS
Bank/any
other
financial 0
0%
Institution
NGO
20
67%
GOVT.DEPT
23%
cooperative society
7%
self
0%
Other
3%
Total
30
124
125
OF PERCENTAGE
RESPONDENTS
Yes
25
83%
NO
17%
Total
30
126
TABLE: Table showing the act under which the SHGs are registered
REGISTRATION ACT
NO.
OF PERCENTAGE
RESPONDENTS
Registration of Societies Act 12
48
1860
Act 4
16
32
Other
Total
25
Cooperative
Societies
1955
127
128
NO.
OF PERCENTAGE
RESPONDENTS
Cooperative Society
NGO/NBFC
(Non
10%
Banking 23
77%
financial Institution)
SHG Federation
TOTAL
30
13%
129
NO.
OF PERCENTAGE
RESPONDENTS
Monthly
27%
Weekly
15
50%
Forthnightly
23%
Total
30
130
OF NO.
OF PERCENTAGE
SAVINGS
RESPONDENTS
Monthly
16
53%
Weekly
12
40%
Forthnightly
7%
Total
30
131
NO.
OF PERCENTAGE
RESPONDENTS
Yes
12
41%
No
17
59%
Total
30
132
MEMBER DETAILS
TABLE: Table showing the educational qualification of the members
EDUCATION
No.
OF PERCENTAGE
RESPONDENTS
Below 5th std
84
28%
5th to 10th
107
30%
10th to 12th
90
36%
Other
19
6%
Total
300
133
No.
OF PERCENTAGE
RESPONDENTS
< 2000
28
9%
2000 - 3000
114
38%
3000 - 4000
127
43%
4000 - 5000
21
7%
> 5000
10
3%
Total
300
134
TRAINING DETAILS
TABLE: Table showing the training details of the SHGs
TRAINING
NO. OF RESPONDENTS
PERCENTAGE
YES
21
70%
NO
30%
Total
30
135
NO. OF RESPONDENTS
PERCENTAGE
Bank
17
57%
NGO
30%
Others
13%
Total
30
136
SCHEME PARTICULARS
TABLE: Table showing the source of information to the SHGs
SOURCE
NO.OF
RESPONDENT
S
Through local dailies/TV/AIR
4
Through Extension Officers
0
Gramsabha
17
Intermediate Panchayat/Block
17
Gram Panchayat/Lowest elected 11
body
DRDA/Zilla Parishad
1
Other SHG members
27
Friends/Neighbours/Public
29
figures/ Members of local bodies
Other
0
TOTAL
106
137
PERCENTAGE
13%
0%
57%
57%
37%
3%
90%
97%
0%
138
NO.OF
PERCENTAGE
RESPONDENT
S
Purchase
of
raw 18
43%
materials/equipments
To
aid
marketing/infrastructure 6
14%
support for
Urgent
loans
to
individual 18
43%
members,
0
Other
TOTAL
139
0%
140
GROUP MANAGEMENT
TABLE: Table showing the problems faced by SHGs in group
management
PROBLEM
NO.OF
RESPONDENT
S
PERCENTAGE
30%
27%
6%
27%
3%
Other
7%
TOTAL
30
141
142
NO.OF
RESPONDENT
S
PERCENTAGE
15%
18%
Increase in income
25
20%
Increase in savings
24
20%
educational 18
15%
15
12%
Other
0%
Total
123
Better
health
facilities
&
143
144
SOCIAL EMPOWERMENT
TABLE: Table showing the responses for freely and frankly speaking
in SHG meetings
DEGREE
NO.OF
RESPONDENTS
PERCENTAGE
VERY HIGH
12
40%
HIGH
13
43%
LOW
17%
VERY LOW
0%
TOTAL
30
INTERPRETATION: Most of the SHGs are able speak freely and fairly
to a high degree.
145
NO.OF
PERCENTAGE
RESPONDENTS
VERY HIGH
27%
HIGH
14
46%
LOW
20%
VERY LOW
7%
TOTAL
30
146
NO.OF
PERCENTAGE
RESPONDENTS
VERY HIGH
27%
HIGH
14
47%
LOW
20%
VERY LOW
7%
TOTAL
30
147
TABLE:
Table
showing
the
responses
for
presenting
cultural
programmes in public
DEGREE
NO.OF
PERCENTAGE
RESPONDENTS
VERY HIGH
17%
HIGH
10
33%
LOW
10
33%
VERY LOW
17%
TOTAL
30
148
NO.OF
PERCENTAGE
RESPONDENTS
VERY HIGH
18
60%
HIGH
27%
LOW
3%
VERY LOW
10%
TOTAL
30
149
NO.OF
PERCENTAGE
RESPONDENTS
VERY HIGH
3%
HIGH
14
47%
LOW
11
37%
VERY LOW
13%
TOTAL
30
150
NO.OF
PERCENTAGE
RESPONDENTS
VERY HIGH
20
69%
HIGH
28%
LOW
3%
VERY LOW
0%
TOTAL
30
151
TABLE:
Table
showing
the
responses
for
performing
bank
transactions
DEGREE
NO.OF
PERCENTAGE
RESPONDENTS
VERY HIGH
18
62%
HIGH
24%
LOW
14%
VERY LOW
0%
TOTAL
30
152
NO.OF
PERCENTAGE
RESPONDENTS
VERY HIGH
20%
HIGH
11
37%
LOW
30%
VERY LOW
13%
TOTAL
30
153
NO.OF
PERCENTAGE
RESPONDENTS
VERY HIGH
3%
HIGH
14
48%
LOW
31%
VERY LOW
17%
TOTAL
30
154
ECONOMIC EMPOWERMENT
TABLE: Table showing the responses for Own savings account with
monthly savings
SAVINS ACCOUNT
NO.OF
PERCENTAGE
RESPONDENTS
YES
13
43
NO
17
57
TOTAL
30
155
NO.OF
PERCENTAGE
RESPONDENTS
YES
24
80
NO
20
TOTAL
30
156
NO.
OF PERCENTAGE
RESPONDENTS
YES
23
76%
NO
24%
TOTAL
30
100
157
NO.
OF PERCENTAGE
RESPONDENTS
Yes
12
40%
No
18
60%
TOTAL
30
100
INTERPRETATION:
taking loan from the money lender after joining the SHG
158
POLITICAL EMPOWERMENT
TABLE: Table showing response for Competed in Panchayat or
Municipal elections
CONTESTED
NO.OF
PERCENTAGE
RESPONDENTS
YES
13
NO
26
87
TOTAL
30
159
NO.OF
PERCENTAGE
RESPONDENTS
WON
25
LOST
75
TOTAL
160
NO.OF
PERCENTAGE
RESPONDENTS
YES
NO
29
97
TOTAL
30
161
FINDINGS
Majority of the respondents are female self help groups.
Majority are NGO promoted shgs and they are registered.
Most of the SHGs are registered under the Registration of Societies
Act 1860 followed by the Indian Trust Act 1882.
Majority of the SHGs are affiliated to NGO/NBFC(Non Banking
financial Institution).
Most of the SHGs have monthly savings plan.
It is found that most of the SHG members have income from
Rs.3000 to Rs.4000.
Most of the training programmes are conducted by banks.
Majority
of
the
SHGs
got
information
through
162
163
Chapter-5
CONCLUSIONS AND RECOMMENDATIONS
Micro Finance Institutions are providing credit to people who
otherwise are not able to get it from commercial banks. The excellent
growth registered by MFIs in Rajasthan in terms of number of clients
and amount of credit is a good indicator of the 'demand of credit' and
acceptability of MFIs. However it is worth mentioning here that the
clients of MFIs are those who have some economic activities which
enable them to make weekly repayments. Therefore the MFI clients are
largely in semi urban areas and somewhat in better off rural areas.
Rate of interest charged by MFIs has been a much debated issue.
While it is largely accepted that the cost of credit to poor (small size of
transactions and large distances) will always be more than what it is
for economically better off middle class; there is no agreement on what
should be 'just and appropriate' interest rate. It is also argued that
market forces (competition) will force the MFIs to rationalise their
interest rates but considering the number of people who do not have
access to formal financial institutions, possibility of this happening is
remote. Initially clients come to MFIs for loans because their effective
164
165
MFI promoters need to understand that all these costs are ultimately
borne by the poor. If MFIs, like other for-profit NBFCs (read vehicle
finance, gold loan finance, home finance, car finance NBFCs etc) can
easily access capital markets to raise cheap finance, and if they have
mastered the art of recovering loans from villagers and can reach
where the banks can't, it may be argued whether or not they still
require 'priority sector lending' support. Same reasoning is applicable
to 'micro-credit' portfolios of 'gold loan' companies, which, too, fall
under priority sector lending. MFIs currently operate in urban, semiurban and relatively well off rural areas. MFIs can target relatively
poorer segments by collaborating with SHGs. SHGs provide a ready
platform for MFIs to scale up and impact weaker sections of poor.
SHGs need more credit while MFIs look for disciplined clients with
good credit record. MFIs can save on cost given that SHGs are capable
to take care of back-end operations (e.g. collection, distribution, bookkeeping etc) by themselves. However, for this to happen, MFIs may
have to give a re-look at their cost structure and see where costs can
be reduced so that they charge economical interest rates to clients.
Rajasthan is today the largest state in India, with 3.42 lac square
kilometers of area. It also suffers from several unique challenges
owing to its topography and scattered population. Lack of
166
There are broadly four microfinance services for the poor these are
savings, credit, insurance and remittance
From the discussions with various MFIs one of the major causes of
the above emerged as lack of resources with the poor due to
unemployment
and
poverty
which
makes
them
unable
to
167
empowering
microfinance
can
only
be
done
through
Multi Level
168
in
the
country.
There
is
inherent
risk
of
The Self Help movement is still at a large distance from covering all
the poor households in its ambit.
169
invested
$22
million
in
government-linked
ISSUES OF CONCERN
Large number of poor are still beyond the reach of SHGs and
formal financial institutions
170
Some SHGs are operating just like BCs thus not interested to
continue
171
Marketing
hurdle
is
another
issue
for
managing
SHGs
independently in Rajasthan
172
173
There has also been lower MFI activity in these regions due to
an overall lack of financial literacy.
REFERENCES / BIBLIOGRAPHY
(i)
(ii)
(iii)
174
(iv)
(v)
(vi)
(vii)
(x)
(xi)
(xii)
(xv)
(xvi)
Kropp, W.E. and Suran, B.S. (2002) Study of Linking Banks and
(Financial) SHGs in India, National Bank for Agriculture and
Rural Development, Mumbai, India.
(xvii) Mohanan, S. (2000) Micro Credit and Empowerment of WomenRole of NGOs, Yojana, Vol. 44, No. 2, pp.2228.
(xviii) National Bank for Agriculture and Rural Development (1999)
Task
Force Report
on Supportive Policy
and Regulatory
176
(xxv) Wilson, K. (2002) The new microfinance-an essay on the selfhelp group movement in India, Journal of Microfinance, Vol. 4,
No. 2, pp.21245.
(xxvi) Sa-Dhan. Kurumi Fukaya and Narayanan Shadagopan, SaDhan Research Team. Microfi- nance regulation in India. (2001).
177
ANNEXURE
QUESTIONNAIRE
I.
GENERAL SHG PROFILE
1. Name of SHG: ____________________________________
2. Address________________________ village__________Block ________
Phone No.______________
3. Type of group
Male/Female /Mixed
4. Date of SHG formation.
Date____ Month_______ Year_______
5. Name the organization, which promoted the SHG (tick relevant box)
Bank/any other financial Institution
NGO
Govt. Department
Cooperative Society
Self
Any other (specify)
6. Whether SHG is also registered under any other legal provisions:
Yes
No
If Yes tick the relevant Act under which the SHG is registered
Registration of Societies Act 1860
Registration No_________
Cooperative Societies Act 1955
Registration No_________
Indian Trust Act 1882
Registration No_______
Companies Act 1956
Registration No___________
7. Whether the SHG is affiliated to the following (Tick any of the following)
Cooperative Society
NGO/NBFC*
SHG Federation
1. OBJECTIVES OF SHG
State the reasons as to why the group was formed
______________________________________________
_______________________________________________
178
179
3. Marital Status
Married
Unmarried
4. Educational Status
5th to 10th
10th to 12th
5. Skills available
6. Occupational Status*
Agriculture
Non Agriculture
Other occupation
No occupation
7. No of children
3
8. Economic Status of members
<2000
2000 3000
3000 4000
4000 5000
>5000
IV. DETAILS OF SHG MEETINGS
1. Indicate frequency of meetings of SHG
Monthly
Weekly
Forthnightly
Monthly
Weekly
fortnightly
Tick relevant
180
181
Name of Orgn/Bank
Purpose of grant/loan
Particulars
Repayment status
182
Sl No
No
1
2
3
4
5
6
7
8
9
10
11
12
Yes
Admission Book
Minutes Book
Attendance register
Cash book
General ledger
Savings ledger
Loan Ledger
Bank pass Book
Individual Pass book
Receipt Vouchers
Stock book
Any other (specify)
Duration Dates
intervention/social
Types of programme
Health
Immunization
Education
ICDS/Nutrition/Anganwadi
Adolescent programme
Non formal Education
T.L.C
Water and Sanitation programme
183
No
action
Yes
Yes
No
2. Has SHG group met any of the following to address group or community
Problem
YES
NO
Official of the State/ District/block level
Political leader
NGO
SHPI/Federation
Banks
LINKAGE-CONVERGENCE
3. Please provide details
established
linkage.
of
institutions
to
Sl No
Name of the organization
Specify details
A Monetary Institutions
1
Banks
2
Non-banking/financial
institutions
3
Chit funds
4
International Funding Agencies
B Line Department/Sectoral Department
Health Department
2
Agriculture Department
3
Animal Husbandry Department
4
Education Department
184
which
your
Yes
SHGs
has
No
5
6
7
8
9
10
11
No
No
B. micro planning
C. documentation
3. Is there any ready made market available for your product/selected activity
at;
YES
NO
A. Local level
B. Regional level
C.
National level
4.
Is there any linkages identified with marketing agencies/cooperative bodies?
Yes
No
5.
No
6.
185
No
B. Existing
level
of
resources/raw
material
in
the
villages
C. local,
regional
and
national
marketing
potential
D. In
all
three
mentioned
above
No
A.
Conflict resolution in society, and
B.
Enhancing social capital
C.
Agriculture and Related Activities Livestock, Forestry, etc.
D.
Mining and Quarrying
E.
Household Industry
F.
Other Industry
G.
Construction
H.
Trade and Commerce
I.
Transport, Communication, etc.
J.
Service
K.
Others (Specify)
186
No
Not applicable
If yes, what type of skill development training programme organised?
Technical skill
Management skill
Not Applicable
NGO
Others
NGO
Others
No
Not applicable
If yes, what kind of support is provided by the DRDA?
1.
Act as a facilitator and tie-up groups with local & outside market
2.
Organised Sale out let Through participating in various Exhibitions
3.
Institutional
selling
4.
Others
Through
Extension
Officers
Gramsabha,
Intermediate
Panchayat/Block
Gram
Panchayat/Lowest
elected
body
DRDA/Zilla
Parishad,
187
Other
Friends/Neighbours/Public
Others
SHG
figures/
members
Members
of
local
bodies
2.
When did you open the account in the bank? Month: _________, Year :
_________
3.
Where is the application form for loan submitted?
Gram sabha
BDOs office
Bank
DRDA
No
Bore/tube wells
Lift irrigation
Check dams
Pump sets
Others (specify)
Poultry
Piggery
Open a shop
Others
No
No
1
2
3
4
Documents Code
Yes
4. Did the BDO/bank officials visit the members in your SHG and explain about the
opportunities for self-employment?
S.NO
OFFICIALS
YES
NO
1
BDO
2
Bank
5. What is the frequency of meetings of members in your SHG?
1 .Weekly,
188
2. Fortnightly,
3. Monthly,
At irregular intervals,
No meetings.
6. Do the members participate in the decision-making process?
Yes,
No
7. Are there thrift and credit activities in your SHG?
Yes,
No
8. How much do they deposit in SHG on monthly basis? Rs. ______
9. Has the group developed financial management norms covering loans,
sanction procedure, repayment schedule, interest rates, etc.?
Yes,
No
10. Has revolving fund been provided to your SHG?
Yes,
No
If Yes,
when : Month: ____________Year: __________
Amount received Rs._____________
11. How was the revolving fund used?
Purchase of raw materials/equipments,
189
12. Did the members in your SHG undergo any skill development training?
Yes,
No,
Not Applicable
13. When did your SHG (after its formation) apply for the loan/subsidy of the
scheme?
Did not apply till date,
14. Did your SHG receive loan under SGSY from bank/financial institutions?
Yes,
No
If Yes,
When : Month: __________, Year: ___________
How much amount has your SHG repaid? Rs._________
What is the loan repayment due till now? Rs_________
What is your SHGs lock in period?
Three years,
Four years,
Five years,
190
Not Applicable
18. Did the line depts./DRDA/bank check/verify & mark the assets created/
purchased?
Yes,
No,
Not Applicable
19. Whether the assets created/procured under the scheme are maintained
properly?
Yes,
No,
Not Applicable
191
20. Have your SHG done any kind of market assessment prior to starting the
unit?
Yes,
No,
Not Applicable
21. How does your SHG market the products/ services?
On our own,
Through melas/exhibitions,
Others (specify)________
22. Does your SHG participate in trade fairs/exhibitions organised by
governmental/ nongovernmental agencies regularly?
Yes,
No,
Not Applicable
If Yes, indicate the number of such functions in which your SHG has
participated
23. Does your group participate in Gramshree melas/ Saras?
Yes,
No,
Not applicable
24. Does your SHG face problems in marketing your product/service?
Yes,
No
If Yes, give details_________________________________________________
25. Distance to the nearest market where products are sold/service provided?
_____km
Is your SHG carrying out marketing related activities?
Yes,
No,
Not applicable
26. Is your SHG marketing products of Individual swarozgaris also?
Line Departments
DRDA/BDO
Bank
Voluntary Operation in Community Planning Commission
and Environment (VOICE) Government of India
Yes,
No,
Not Applicable
received
any
assistance
192
in
product
design/product
Not Applicable
If Yes, who provided the assistance?
Rural Development Commissionerate (State level),
DRDA,
Bank,
193
no
Change Statement
Semi-Pucca
Pucca
NA
no
no
no
Pit Latrine
194
Open Place
NA
No money
NA
no
. If yes, in whose name was the account?
Own name,
Joint account
NA
3. Did you had your own savings accounts did you have monthly savings?
yes
no
4. What was the source of finance in your contingency before joining the SHG
-_______
5. Do you take loan from this source after joining the SHG yes
no
6. Had you/ your family taken loans from money lenders before joining the
SHG?
yes
no
1.
2.
7.
Are you still availing loans from money lenders even after joining SHG- yes
no
If yes, what are the reasons that you still depend on money lenders?
Dont get sufficient loans from SHGs
Havent repaid the loans from SHG
Delay in getting the loans from SHG
Any other (Specify)__________
NA
If yes, what are the reasons that you still depend on gold loans?
8. What is your thrift saving as on today? Rs_______
Suppose the SHG ceases to exist and there are no more SHG meetings, or
you leave
the SHG, still will you continue your savings in a Bank / Post office?
yes
no
10. Have you taken any loans from / through the SHG?
yes
no
9.
195
Any other(Specify)__________
Average monthly profit________________
If no why?
Rough monthly expenses in Rs __________
Status of repayment
Fully Repaid
Being repaid
Not yet started
12. Are you a defaulter of loans repayment? yes
no
13. What are the main reasons for default in repayment of loans?
14. If some one default in loans repayment what action is taken?
Extend the period without fine
Actively
196
Indifferently
Lost
NA
197
no
198
ANNEXURE
199
200