10/21/2015

Management Skills Development

MN 4092

Date

Lecturer

Topic

October 21

Ms. Gayithri

Introduction

October 28

Ms. Gayithri

Interpersonal skills Communication Skills

November 4

Ms. Amali

Intrapersonal skills Developing self-awareness

November 11

Ms. Amali

Intrapersonal skills Developing self-awareness

November 18

Ms. Amali

Intrapersonal skills Managing stress

November 25

Poya day

December 2

Ms. Gayithri

Interpersonal skills Motivating Employees

December 9

Ms. Gayithri

Interpersonal skills - Managing Conflicts

December 16

Ms. Amali

Intrapersonal skills Problem solving

December 23
December 30
January 6

People management skills

People management skills

January 13

Dr. Dinesh

People management skills

January 20

Dr. Dinesh

People management skills

January 27

Student presentations

February 3

Student presentations

What do managers have in

common

The Nature of Management

Managers have to cope with diverse and far
reaching challenges
To keep pace with ever-advancing technology
To find ways to incorporate the internet and ebusiness into their strategies and business
model
Strive to remain competitive in a dynamic and
far reaching world.

They get things done through their

organization
They create the systems
They create the environment for
organizations

Why Management?
Without management, people would pursue
their own objectives independently and this
would lead to ----waste and inefficiency
If people pursue their own objectives
independent with waste and inefficiency
then it will lead to --- Mismanagement

Reading week
Dr. Dinesh
Dr. Dinesh

Why Management?

Interest of Stake holders

Optimum resource utilization
Uncertain business environment
Business growth
Promotes innovation
Tackles problems
Coordination and Direction

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Definition of Management
The attainment of organizational goals in an
effective and efficient manner through
Four functions

Planning
Organizing
Leading
Controlling

Mangers use a multitude of skills to perform

functions.

When Walt Disney first founded the business, a

major strategy was to bring Disneys great
storytelling to life with immersive experiences
never before imagined (Iger, R., 2012 Annual
Report and Shareholder Letter, p. 1).
Robert Iger stated that Disneys three major
strategies have been to create high-quality
content for families, making that content more
engaging and accessible through the innovative
use of technology, and growing our brands and
businesses in markets around the world (Iger,
2012, p. 1).

The use of influence to motive

employees to achieve the
organizations goals.
Michael Dell, Meg Whitman
of eBay

- Defines goals for future

organizational
performance, decide tasks
and use of resource
needed
Types of plan
Comprehensive
Annual work plan
Long-range plan
Strategic planning

PLANNING
ORGANIZING
LEADING
CONTROLLING

CM

Follows planning, Reflects

how organization tries to
accomplish plan, involves
assignment of tasks in to
departments, authority and
allocation
of
resources
across organizations
Eagle insurance AVIVA
This vital step is an integral part
of Aviva Group's vision of
becoming One Aviva' to deliver
a cohesive customer experience
across the globe

PWD

ADM

W/S

TR/D

ENG

PLANNING
ORGANIZING
LEADING
CONTROLLING

PLANNING
ORGANIZING
LEADING
CONTROLLING

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Monitoring employees activities

Determining whether the organization is
on target toward its goals
Making corrections as necessary

Management Skills
PLANNING
ORGANIZING
LEADING
CONTROLLING

Skills

Managerial Roles

Conceptual Skills cognitive ability to see the

organization as a whole and the relationships among its
part

Human Skills ability to work with and through

other people and to work effectively as a group member

Technical Skills Understanding of and proficiency

in the performance of specific tasks

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Interpersonal
Category

Role

Informational Monitor

Activity

Examples

Seek and acquire work- Scan/read trade press, periodicals,

related information
reports; attend seminars and
training; maintain personal contacts

Disseminator Communicate/
Send memos and reports; inform staffers
disseminate information and subordinates of decisions
to others within the
organization
Spokesperson Communicate/transmit Pass on memos, reports and
information to outsiders informational materials; participate in
conferences/meetings and report
progress

Figurehea Perform social and

d
legal duties, act as
symbolic leader

Greet visitors, sign legal

documents, attend ribbon cutting
ceremonies,
host receptions, etc.

Leader

Direct and motivate Includes almost all interactions with

subordinates, select subordinates
and train employees

Liaison

Establish and
maintain contacts
within and outside
the organization

Business correspondence,
participation in meetings with
representatives
of other divisions or organizations.

Decisional
Entrepreneu Identify new ideas
r
and initiate
improvement
projects

Implement innovations; Plan for

the future

Disturbance Deals with disputes Settle conflicts between

Handler
or problems and
subordinates; Choose strategic
takes corrective
alternatives;
action
Overcome crisis situations
Resource
Allocator

Decide where to
apply resources

Negotiator Defends business

interests

Draft and approve of plans,

schedules, budgets; Set priorities

Thank You.

Participates in and directs

negotiations within team,
department, and organization