Instructions for

Conducting Examinations
Version 8 (July 2013)

At least one copy of these instructions must be available in each examination room

Instructions for Conducting Examinations

Contents
1.

Acknowledgement

2.

Policy

3.

Scope

4.

Regulatory authorities criteria

5.

Preparation

6.

Examination start times

7.

Examination accommodation and equipment

8.

Invigilation arrangements

9.

Inspection of examination premises

18

10.

Contacts

18

11.

Application outside the UK

19

12.

References

19

13.

Document control

19

Appendix 1: Record of examination activity form

20

Appendix 2: Checklist for Heads of accredited course providers and Examinations

Officers The Equality Act 2010 and conduct of examinations

21

Appendix 3: Checklist and suggested announcement for invigilators

22

Instructions for Conducting Examinations v8 (July 2013)

Page 2 of 25

Instructions for Conducting Examinations

1.

Acknowledgement

This document is based on the material in the Joint Council for Qualifications (JCQ)
Instructions for conducting examinations 1 September 2013 to 31 August 2014 and
Federation of Awarding Bodies (FAB) Good Practice Guide and Common
Procedures for Centres.
NEBOSH would like to acknowledge these invaluable sources.

2.

Policy

NEBOSH aims to ensure that all of its examinations are conducted in a fair and
transparent manner. It also expects its accredited course providers to have robust
documented procedures for examination arrangements. These instructions have
been produced to clarify NEBOSHs expectations of its accredited course providers
for the conducting of all NEBOSH examinations.
Any queries relating to these instructions or the conduct of NEBOSH examinations
should be addressed to NEBOSHs Standards Manager.
Accredited course provider staff including Heads of accredited course providers,
Examinations Officers and invigilators must declare to NEBOSH any employment
and/or familial, spousal or other close personal relationship with any examination or
assessment candidate. Failure to do so could result in candidates results being
voided and sanctions being applied to the accredited course provider in accordance
with NEBOSHs Policy and procedures for suspected malpractice in examinations
and assessments.

3.

Scope

These instructions apply to all NEBOSH examinations and should be read in

conjunction with NEBOSHs Policy and procedures for access arrangements,
reasonable adjustments and special consideration; NEBOSHs Policy and
procedures for suspected malpractice in examinations and assessments; and
NEBOSHs Enquiries About Results (EARs) policy and procedures.
Any breach of these instructions can constitute malpractice as defined in NEBOSHs
Policy and procedures for suspected malpractice in examinations and assessments.
NB: For a glossary of terms used in this document please see NEBOSHs
Glossary of terms.

4.

Regulatory authorities criteria

NEBOSH is an awarding body approved by the Scottish Qualifications Authority

(SQA), which has a UK-wide regulatory remit.

Instructions for Conducting Examinations v8 (July 2013)

Page 3 of 25

Instructions for Conducting Examinations

This policy is intended to meet the relevant requirements of the regulatory criteria as
set out in Principles 11 and 12 of the SQA Accreditation Regulatory Principles
(2011):
11. The awarding body must ensure that the design of the qualification provides for
assessment methods that:
a. allow the generation of evidence that is relevant and can be authenticated
b. enable learners to demonstrate their abilities against the full range of qualification
requirements
c. clearly define centre requirements for controlled conditions
d. use language and terminology that is appropriate for the target group.
12. The awarding body must ensure that assessments are accessible and produce
results that are valid, reliable, transparent and fair.

5.

Preparation

Receipt of examination materials

Each accredited course provider should designate an Examinations Officer for
receipt of examination materials. The Examinations Officer is the person nominated
by the Head of accredited course provider to take responsibility for the security
arrangements for examination materials and assessment tasks. To avoid any conflict
of interest the Examinations Officer should not be a member of the tutorial team
delivering the course programme or a candidate on the examination for which they
receive the pack. Relatives and/or friends of any candidates taking the examination
cannot act as an Examinations Officer.
On receipt of the examination materials the Examinations Officer must check
that the correct materials have been received.
Any problems should be notified including:

materials have been opened during transit indicating a possible breach of

security;
materials have been damaged in transit;
insufficient candidate answer booklets/sheets;
examination materials appear to be for the wrong qualification;
not all assessment tasks are received.

If examination materials cannot be checked immediately they must be placed in

secure storage until such checks can be made.
For NEBOSH Certificate and Diploma level standard examination sittings,
Certificate level on demand examinations and multiple choice question paper
examinations it is important to note that answer booklets/sheets are now
personalised with the candidates student number and a unique bar code.
NEBOSH cannot accept any candidates work produced on answer
booklets/sheets from previous sittings.

Instructions for Conducting Examinations v8 (July 2013)

Page 4 of 25

Instructions for Conducting Examinations

Storage of question papers

Accredited course providers must be able to satisfy NEBOSH of the security of the
arrangements for storage of examination materials. After checking materials,
question papers must be securely locked away, preferably in a strong fireproof safe.
If a safe is not available a non-portable, lockable, reinforced steel or metal cabinet or
other similar storage system must be used with access restricted to the Examinations
Officer and invigilators. The storage system should be within a secure room or
cupboard dedicated to examinations in a fixed building (ie not a PortakabinTM). There
should be two or three key holders only.
NEBOSH should be informed immediately if the security of the question papers or
confidential supporting instructions is put at risk.
Where examinations are to be held at in-company venues, or at locations away from
the main site of the accredited course provider, the accredited course provider will
need to be satisfied that the arrangements for security of examination materials are
suitable and sufficient.
Question papers must remain in secure storage until the day of the examination and
ideally be removed no earlier than one hour before the start time of the examination.
The packets of question papers must be opened only at the time appointed for the
examination in full view of the candidates in the examination room, unless NEBOSH
has authorised otherwise.
You must not open packets prior to the examination under any circumstances.

Access arrangements, reasonable adjustments and special

considerations
It is the responsibility of the Examinations Officer to liaise with NEBOSH regarding
any access arrangements and reasonable adjustments and to inform NEBOSH of
circumstances in which special consideration should be applied. Please refer to
NEBOSHs Policy and procedures for access arrangements, reasonable
adjustments and special consideration.
Invigilators must note any special consideration requests on the Record of
examination activity form (which can be found on the back of the candidate register
in the examination pack and an example is shown at Appendix 1) and complete the
special consideration request form available in NEBOSHs Policy and procedures for
access arrangements, reasonable adjustments and special consideration. Any
requests for special consideration on behalf of candidates should be submitted no
later than seven days after the examination. Approved access arrangements and
reasonable adjustments must be included on the candidate register.
A checklist for Heads of accredited course providers and Examinations Officers on
the application of the Equality Act for conducting examinations is included at
Appendix 2.

Instructions for Conducting Examinations v8 (July 2013)

Page 5 of 25

Instructions for Conducting Examinations

Examination venues
Accredited course providers are required to specify the locations of every
examination when they are requesting an examination sitting. If, due to
circumstances beyond their control, this has to be changed then NEBOSH must be
informed immediately by telephone, fax or email together with details of the substitute
location.

6.

Examination start times

The published start time of all morning examinations is 09:30, and the start time of all
afternoon examinations is 14:00. Accredited course providers outside the UK should
also commence at 09.30 and 14.00 local time.
For examinations with allocated reading time, the reading time should commence
before the published start time eg for a published start time of 09.30 reading time
should commence at 09.20.
NEBOSH allows accredited course providers to start UK examinations earlier than or
later than the published start time for the session if this is requested in writing. To
maintain security of the examination morning sessions must start no earlier than
09:00 and no later than 10:00 and afternoon sessions no earlier than 13:30 and no
later than 14:30.
For on demand examinations any variance to the standard examination start times
must be requested in writing.
Other than in exceptional circumstances, candidates must not be admitted to the
examination room after the start of the examination, and then only up to 45 minutes
after the start time and only then if no other candidate has left the examination room
in the meantime. Candidates may be allowed the full time to sit the examination at
the discretion of the accredited course provider/invigilator and only if the invigilation
of the other candidates is not compromised. Invigilators should note the
circumstances of the late arrival and written details must be provided to NEBOSH on
the Record of examination activity form (which can be found on the back of the
candidate register in the examination pack and an example is shown at Appendix 1).

7.

Examination accommodation and equipment

Separate examination rooms must be used for each unit, unless the examinations
have identical start and finish times, and reading times.
Examination rooms must provide the appropriate level of comfort for candidates and
be in a suitably quiet location that will remain undisturbed for the whole examination
with consideration given to space, heating, lighting, ventilation and the type of
seating.
Rooms used for examinations must be identified by an appropriate sign outside all
entrances to the examination room, eg Quiet, examination in progress.

Instructions for Conducting Examinations v8 (July 2013)

Page 6 of 25

Instructions for Conducting Examinations

The examination room must not contain displays of materials that could be deemed
to be of assistance to candidates in their completion of the examination, eg wall
charts, diagrams.
At least one clock must be visible to all candidates at all times during the examination
showing accurate (local) time and must be large enough to be read clearly by all
candidates. Invigilators must also display the date, the actual start and finish times of
the examination and may also display the centre number.
For written examinations:
all candidates should face in the same direction;
each candidate should have a separate desk or table large enough to
accommodate examination materials or must be seated far enough apart so their
work cannot be seen by other candidates, or any contact made;
the minimum distance in all directions from centre to centre of candidates chairs
should be 1.25m;
candidates should ideally be seated in order of their candidate registration
number or allocated desk number. A seating plan must be signed by the
invigilator. Candidates with access arrangements or reasonable adjustments
should be identified on seating plans.
Where access arrangements or reasonable adjustments agreed for a candidate
include the provision of a reader, scribe or sign language interpreter, Examinations
Officers must ensure that both invigilators and those acting as a reader, a scribe or a
sign language interpreter fully understand the respective role and what is not
permissible in the examination room. In the cases of assistive technology, extra time
or timed rest breaks, all of which are likely to distract other candidates, then that
candidate must be accommodated in a separate examination room with an invigilator
also present.
Where other access arrangements or reasonable adjustments are to be provided, eg:
colour naming by the invigilator;
the invigilator acts as a prompter;
candidate is permitted to read aloud;
candidate is permitted separate invigilation;
use of a word processor is permitted
Examinations Officers and invigilators must be fully aware of the associated
requirements and refer to NEBOSHs Policy and procedures for access
arrangements, reasonable adjustments and special consideration.
NEBOSH must be contacted if further clarification is required.

Instructions for Conducting Examinations v8 (July 2013)

Page 7 of 25

Instructions for Conducting Examinations

Examination equipment
Pens, pencils and a ruler may be brought into the examination room in a clear plastic
bag. For multiple choice question paper examinations candidates must be provided
with an HB pencil and an eraser by the invigilator.
The use of the following equipment is not permitted except where specified in the
specification and/or assessment requirements of the relevant qualification, or has
been approved under NEBOSHs Policy and procedures for access arrangements,
reasonable adjustments and special consideration:
dictionaries;
computers;
additional books and papers.

Use of bilingual translation dictionaries

Bilingual translation dictionaries may only be used in examinations by candidates
whose first language is not English, Irish, or Welsh. The use of bilingual translation
dictionaries should be the candidates normal way of working.
Electronic dictionaries, monolingual dictionaries that define words and phrases,
reading pens translators, word lists or glossaries are not to be used. Dictionaries to
be used in the examination must be held by the accredited course provider under
secure conditions and thoroughly checked to ensure that notes have not been
enclosed within or written on the pages of the dictionary. This should include
checking that no other unauthorised information is concealed in the dictionary.
For the use of bilingual translation dictionaries and extra time up to 25% accredited
course providers must refer to NEBOSHs Policy and procedures for access
arrangements, reasonable adjustments and special consideration.

Use of calculators
Calculators must be of a suitable size for use on the desk and be either battery or
solar powered. Calculators must not:
be designed or adapted to offer language translation;
be designed or adapted to offer communication with other machines or the
internet;
be borrowed from another candidate (an invigilator may give a candidate a
replacement calculator);
have retrievable information stored in them.

Mobile phones
Mobile phones are prohibited from examination rooms for two main reasons they
may cause a disturbance to other candidates if they ring/beep and they may be used
to text/telephone someone or access the internet or other files on the device.

Instructions for Conducting Examinations v8 (July 2013)

Page 8 of 25

Instructions for Conducting Examinations

8.

Invigilation arrangements

Invigilators
All NEBOSH examinations must be supervised by an invigilator. Invigilators are
responsible for the proper conduct of the examination and must give their whole
attention to the process. Invigilators have a key role in upholding the integrity of the
external examination / assessment process. The role of the invigilator is to ensure
that the examination is conducted according to these instructions in order to:
ensure that all candidates have an equal opportunity to demonstrate their
abilities;
ensure the security of the assessment before, during and after the examination;
prevent possible candidate malpractice;
prevent possible administration failures.
There must be at least one invigilator for each group of up to 30 candidates.
It is strongly recommended that at least two invigilators should supervise the
examination at all times to cover for any problems that might arise. One invigilator
should be designated the senior invigilator. If there is only one invigilator he/she must
be able to summon for assistance easily without leaving the examination room or
disturbing the candidates, eg in the case of emergency such as a candidate
becoming ill. Assistance may be summoned by mobile phone so long as this is
switched off to prevent incoming calls or messages and switched on only if there is a
need to ask for help.
The Head of accredited course provider or Examinations Officer must appoint
suitably trained and experienced invigilators who are not current students at the
centre. Accredited course providers are responsible for briefing invigilators and for
ensuring that they are familiar with the appropriate procedures governing the conduct
of examinations.
Relatives and/or friends of any candidates taking the examination cannot act as an
invigilator. It is also good practice for invigilators to be independent of the tutorial
staff delivering the course programme.
From the time that the first candidate is admitted to the examination room until the
invigilator has fulfilled all of his/her duties, he/she must not leave the examination
room unless a second invigilator or temporary independent substitute is present.
Candidates must not be left unsupervised or unattended.

Responsibilities of invigilators - Before the examination

Invigilators should collect question papers no earlier than one hour before
commencement of the examination and arrive at the examination location in good
time, ideally 30 minutes, before the start time of the examination.

Instructions for Conducting Examinations v8 (July 2013)

Page 9 of 25

Instructions for Conducting Examinations

Identifying candidates
It is important that invigilators are able to establish the identity of all candidates sitting
examinations. The Head of accredited course provider must make sure that
appropriate arrangements are in place so that all invigilators can carry out adequate
checks on the identity of all candidates.
Invigilators must be fully satisfied as to the identity of all candidates before they are
allowed to enter the examination room. This may involve checking photographic
identification; however, this may be captured by the accredited course provider in
advance of the examination (ie good quality photocopies taken) and supplied to the
invigilator on the day of the examination. Photographic evidence of identity includes
driving licences, national identity cards and passports. In cases where it is impossible
to identify a candidate due to the wearing of religious clothing, such as a veil, the
candidate should be approached by a female member of staff and taken to a private
area where they should be politely asked to remove the veil for identification
purposes. Once identification has been established, the candidate should replace
the veil and proceed as normal to sit the examination.
A private, external or transferred candidate who is not known to the accredited
course provider must show documentary evidence to prove he/she is the same
person who registered for the examination eg passport or driving licence.
Only candidates (and examination personnel) who have registered with NEBOSH to
take the examination, ie whose name and student number, appear on the register
supplied by NEBOSH (and have had identity confirmed), or who are otherwise
authorised by NEBOSH and their accredited course provider (and have had identity
confirmed) are permitted to enter the examination room.
Invigilators must record the identity check with their signature on the seating
plan.

Responsibilities of invigilators - Prior to starting the examination

An examination is treated as in progress from the time the candidates enter the
examination room until all the scripts have been collected.
Prior to the start of the examination invigilators must ensure that:
they are familiar with the current instructions for the examination;
the examination room is set up correctly, the seating plan is correct and the
examination room is at a comfortable temperature;
candidates do not enter the examination room more than 15 minutes prior to the
start of the examination unless reading time is allowed. Candidates should be in
the examination room 15 minutes before the start of the examination to settle and
to complete the required examination documentation. For examinations with
allocated reading time additional time will be required prior to the start of the
examination;
candidates are directed to their seat and asked to produce their NEBOSH
candidate examination entry confirmation (EEC) or confirmation of examination
registration (COER) for multiple choice question paper examinations; if

Instructions for Conducting Examinations v8 (July 2013)

Page 10 of 25

Instructions for Conducting Examinations

candidates are unable to present the required document prior to the start of the
examination, invigilators should contact NEBOSH for guidance;
examination entry confirmation, showing name, address and student number is
signed by the candidate (in the presence of the invigilator) before each
examination and displayed on the candidates desk throughout the examination;
for multiple choice question paper examinations candidates sign the candidate
register next to their name;
candidates bring into the examination room only items/materials/equipment
permitted by the question paper or specification; any unauthorised
items/materials/equipment, including mobile phones, MP3 players, pagers and
other products with text or internet facilities must be switched off and placed
beyond the reach of candidates; the introduction of unauthorised material into the
examination room by either candidates or staff is considered malpractice and
may be subject to the sanctions and penalties in accordance with NEBOSHs
Policy and procedures for suspected malpractice in examinations and
assessments;
if bags have been brought into the examination room they are stored away from
the candidates;
food and drink is not brought into the examination room unless allowed by the
Head of accredited course provider. If allowed, appropriate checks should be
made eg drinking water should be in a clear plastic bottle with the label removed
and any food should be free from packaging. In circumstances where candidates
have a medical condition eg diabetes, sugary snacks may be permitted and
these must be stored in a clear plastic bag on the candidates desk;
there is no smoking;
where access arrangements or reasonable adjustments have been successfully
applied for they are appropriately implemented and recorded on the seating plan
and candidate register.

Responsibilities of invigilators - Starting the examination

Before candidates can begin the examination the invigilator must:
make sure that candidates are seated according to the set seating arrangements
and sign the seating plan;
inform candidates that they are now subject to the rules of the examination and
they must not communicate with any other candidates in any way, eg verbal,
written, electronic or non-verbal communication;
instruct candidates about emergency procedures;
inform candidates if and when they can leave the examination room before the
end of the examination;
direct candidates to raise their hand if they require the invigilators attention;
remind candidates that they must not be in possession of prohibited items,
including mobile phones, during the examination. Candidates should be
instructed to undertake a final check to ensure no such aids/devices are in their
possession and advised that if they are found to have prohibited items after this
point, this would be a serious breach of examination rules. Invigilators are asked
to ensure that all candidates hear the advice and undertake the check at the

Instructions for Conducting Examinations v8 (July 2013)

Page 11 of 25

Instructions for Conducting Examinations

same time. Invigilators should watch the cohort to ensure that all candidates
undertake the check. Any prohibited items found at this time should be handed
over, stored securely and returned to the candidate after the examination.
Candidates should be made aware that any prohibited items found will be stored
securely and will be returned after the examination. Prior to the examination
agreement should be reached regarding where these should be stored.
Any candidates entering the examination room after this announcement
has been made must be given the same instruction before being allowed to
start the examination.
invigilators must ensure that the correct answer booklet/sheet is given to each
candidate. Each answer booklet must be checked against the candidate register
and the examination entry confirmation. Candidates must also check their
allocated answer booklet with their examination entry confirmation to ensure that
the student number is identical. In the case of multiple choice question paper
examinations, candidates must check that the details on their answer sheet and
question paper correspond to the details on their confirmation of examination
registration;
if an answer booklet/sheet is damaged in any way, a spare should be used.
However, spares are not personalised and the candidate must write their student
number and examination date on the front of the spare answer booklet. In the
case of multiple choice question paper examinations, candidates must write their
student number and their full name and date of birth on the spare answer sheet.
Three spare answer booklets will be supplied for up to twenty candidates and five
for over twenty candidates. Five spare answer sheets will be supplied for multiple
choice question paper examinations;
in the case of multiple choice question paper examinations provide the candidate
with an HB pencil and eraser;
open the packets of question papers in front of candidates and distribute
individual papers face up; in the event of more than one examination room being
used the packets should be opened in front of the largest group of candidates;
invigilators must telephone NEBOSH immediately for advice if suspicious about
the security of the examination materials;
tell the candidates about any erratum notices;
tell candidates to read and comply with the instructions on the front of the
question paper (including the recommended time to answer specific sections),
and ask them to check that they have been given the correct question paper;
remind candidates that they must write in black or blue ink or ballpoint pen.
Pencil can only be used by candidates awarded an access arrangement or
reasonable adjustment prior to their examination; in the case of multiple choice
question paper examinations, candidates must use the HB pencil provided;
instruct candidates not to use correcting fluids, pens or tape or highlighter pens
(highlighter pens may be used to highlight questions within the question paper);
instruct candidates that all work, including rough work, is to be done within
candidates answer booklets; multiple choice question paper answer sheets
MUST NOT be annotated; instruct candidates to neatly cross through any rough
work but not make it totally illegible as it will be considered by the Examiner;
announce clearly when candidates can begin and specify the time allowed;

Instructions for Conducting Examinations v8 (July 2013)

Page 12 of 25

Instructions for Conducting Examinations

write the date and actual start and finish times on a board that is clearly visible to
all candidates (and reading time if applicable).
Question paper errors
The invigilator must not give any information to candidates about possible mistakes
in the question paper unless there is an erratum notice or they have been instructed
to do so after a telephone call from NEBOSH.
Where the invigilator believes there may be an error with the examination materials,
not addressed by an erratum notice, he/she should not distribute them but telephone
NEBOSH immediately for advice. If this delays the start of the examination then this
should be noted by the invigilator, and the Head of accredited course provider
informed. The Head of accredited course provider must ensure NEBOSH is informed
in writing confirming the start and finish times of the examination using the Record of
examination activity form (which can be found on the back of the candidate register
in the examination pack and an example is shown at Appendix 1).
The invigilator must not make any comment where a candidate believes that there is
an error or omission on the question paper. The invigilator must, however, refer the
matter immediately to the Examinations Officer.
Reading time
Where an examination includes reading time this will be clearly stated at the top of
the question paper. Invigilators must clearly announce the start and end of reading
time and instruct candidates that they are not allowed to make notes within their
answer booklets during this time.
A suggested wording for the invigilators announcement at the beginning of a written
examination is given at Appendix 3.

Responsibilities of invigilators - During the examination

Invigilators must be alert and observe candidates at all times and must not undertake
any other activities, such as marking, while invigilating. Invigilators should move
around the assessment area quietly and at frequent intervals.
In all circumstances the candidates must be supervised. Supervision requires
that a member of centre staff be in the same examination room as the
candidates at all times.
The invigilator must not direct candidates to particular questions or sections of the
question paper, or comment on the content of the question paper, read a word or
words printed on the question paper to a candidate, other than the instructions on the
front cover or offer any advice or comment on the work of the candidate.
Invigilators must be vigilant and remain aware of emerging situations, looking out for
cheating and malpractice or candidates who may be unwell and any irregularities
must be recorded.

Instructions for Conducting Examinations v8 (July 2013)

Page 13 of 25

Instructions for Conducting Examinations

Candidates who become unwell/disadvantaged

Invigilators should take such measures as deemed appropriate for the immediate
comfort of any candidate who becomes unwell during the examination, summoning
or arranging medical assistance if necessary. Any irregularities must be recorded
using the Record of examination activity form (which can be found on the back of
the candidate register in the examination pack and an example is shown at Appendix
1).
If a candidate feels disadvantaged due to illness, distraction or for any other reason
he/she must report this to the invigilator at the time of the examination. Invigilators
must provide written confirmation of any such representation using the Record of
examination activity form (which can be found on the back of the candidate register
in the examination pack and an example is shown at Appendix 1), and complete the
special consideration request form, if appropriate, available in NEBOSHs Policy and
procedures for access arrangements, reasonable adjustments and special
consideration.
Candidates requiring additional paper
If a candidate completes an answer booklet (personalised or spare) and requires
additional paper, a spare answer booklet should be given to them. This must be
completed with the candidates details and attached to their first answer booklet. If
there are no spare answer booklets use plain, lined paper and attach to the back of
the personalised answer booklet.
Disruptive candidates
Any candidate who is causing a disturbance in the examination room and/or is being
disrespectful to other candidates or persons in the examination room must be told to
stop and must be warned that failure to do so will lead to his/her removal from the
examination room, which may result in cancellation of his/her entry in the unit
concerned. The Head of accredited course provider must be informed of the
incident.
Where a candidate continues to be disruptive and/or disrespectful, he/she must be
removed from the examination room. The Head of accredited course provider must
be informed and the incident recorded using the Record of examination activity form
(which can be found on the back of the candidate register in the examination pack
and an example is shown at Appendix 1).
The Head of accredited course provider must warn the candidate that any recurrence
of disruptive/disrespectful behaviour in a later examination, which leads to removal
from the examination room, may result in cancellation of all his/her entries and the
barring from any future registration for NEBOSH examinations.
Late arrivals of candidates
Other than in exceptional circumstances, candidates should not be admitted to the
examination room after the start of the examination, and then only up to 45 minutes
after the start time and only then if no other candidate has left the examination room
in the meantime. Candidates should be allowed the full time to sit the examination
depending on adequate supervision arrangements being in place and only if the
invigilation of the other candidates is not compromised. Invigilators should note the
circumstances of the late arrival and written details must be provided to NEBOSH on

Instructions for Conducting Examinations v8 (July 2013)

Page 14 of 25

Instructions for Conducting Examinations

the Record of examination activity form (which can be found on the back of the
candidate register in the examination pack and an example is shown at Appendix 1).
Leaving the examination room
For examinations of over two hours, candidates must not be allowed to leave the
examination room until the expiry of one hour from the official start time of the
examination. For examinations of two hours or less than two hours, candidates must
not leave the examination room before half the examination time has passed.
Candidates who need to leave the examination room temporarily (eg to visit the
toilet) must be accompanied by an invigilator or other member of staff to ensure that
they do not speak to anyone else, make a telephone call or breach security of the
examination. Other candidates must not be left unsupervised or unattended.
Any candidate who leaves the examination must hand in his/her script and question
paper personally to the invigilator, and will not be allowed to return. For multiple
choice question paper examinations candidates must hand in their answer sheet and
question paper.
Candidates are not permitted to leave the examination room in the last half hour of
the examination in order to avoid disturbance to other candidates. For examinations
of one hour in duration candidates are not allowed to leave the examination room in
the last fifteen minutes.
Malpractice
Malpractice includes failing to follow the instructions of the invigilator, disruptive
behaviour, obtaining, receiving, exchanging or passing of information that could be
examination related, false identity, the inclusions of inappropriate, offensive or
obscene material in scripts and copying from another candidate or allowing others to
copy from ones own examination work.
Invigilators who become suspicious that a candidate may be involved in malpractice
should (where possible) ask a co-invigilator to watch the candidate closely and both
should record their findings. The invigilator must record what has happened and
wherever possible should tell the candidate, discretely, to stop, and if applicable,
hand over the prohibited item and/or remove and keep any unauthorised material
that a candidate may have in the examination. If necessary, the invigilator should
summon assistance. The candidate must be permitted to resume the examination if
possible (and any other examinations for which he/she is registered). The incident
should be recorded on the Record of examination activity form (which can be found
on the back of the candidate register in the examination pack and an example is
shown at Appendix 1). If a candidate is suspected of malpractice, the invigilator must
warn the candidate that he/she may be removed from the examination room. The
candidate should also be warned that NEBOSH will be informed. The application of
any penalty is the responsibility of NEBOSH and the invigilator should not discuss
potential outcomes and penalties with candidates at any time.
The Head of accredited course provider must report to NEBOSH as soon as possible
all cases of suspected or actual malpractice in connection with the examination. A
form is included in NEBOSHs Policy and procedures for suspected malpractice in
examinations and assessments. If candidates commit malpractice, NEBOSH may
decide to penalise or disqualify them. See NEBOSHs Policy and procedures for
suspected malpractice in examinations and assessments.

Instructions for Conducting Examinations v8 (July 2013)

Page 15 of 25

Instructions for Conducting Examinations

The Head of accredited course provider has the authority to remove a candidate from
the examination room, but should do so only if the candidate would disrupt others by
remaining in the examination room. The Head of accredited course provider has a
duty to monitor and report potential malpractice by invigilators.
Emergencies
If an emergency occurs during the examination, eg fire alarm, bomb warning, then
the examination room must be evacuated in accordance with the instructions of the
accredited centre.
Candidates must leave examination materials on their desks.
The incident should be recorded using the Record of examination activity form
(which can be found on the back of the candidate register in the examination pack
and an example is shown at Appendix 1) detailing the date, time and length of the
incident, and presented to NEBOSH.
If the candidates have been closely supervised and the invigilator can be assured
that there has been no breach of security, ie candidates did not communicate with
each other, or any other person, or consult any books or notes whilst they were out of
the examination room, then the examination may be resumed and the full time given.
Candidate register
The candidate register should be completed, indicating those candidates present,
absent, those leaving early or arriving late; the details of candidates who came to the
examination but are not shown on the register are added before the end of the
examination so that a check can be made that all scripts have been collected when
the examination has finished.

Responsibilities of invigilators - End of examination

At the end of the examination candidates should be instructed to stop writing.
Candidates who arrived late and were allowed the full working time to do their
examination will be allowed to continue. Invigilators must make sure that candidates
with additional time allowances carry on for the necessary additional time.
Invigilators MUST be aware in advance of these requirements.
The invigilator must then (as appropriate to the assessment):
remind candidates to check that they have entered the required information on
their candidate answer booklets/sheets and to attach additional booklets/sheets
securely;
remind candidates to check that they have not written their name or examination
centre on the front of their cover sheet, or anywhere in the script;
remind candidates to check that their answers are correctly numbered;
ask candidates to remain seated until the scripts have been collected;
collect all scripts (including spare answer booklets/sheets) and question papers
before candidates leave the examination room;

Instructions for Conducting Examinations v8 (July 2013)

Page 16 of 25

Instructions for Conducting Examinations

check all details have been entered correctly and that there is a script for each
candidate;
collect all unused stationery in the examination room;
place the scripts in order of student number as found on the candidate register;
check and sign any necessary paperwork, including the candidate register,
clearly indicating those candidates who are absent (the candidate register must
be returned with the scripts);
ensure that the scripts are secure and hand them to the appropriate centre
contact (eg Examinations Officer).
The invigilator must collect all examination materials (candidate scripts,
question papers) before candidates leave the examination room and ensure
that all are accounted for. Examination entry confirmations and COERs should
be retained by the candidates.
Candidate scripts are confidential between the candidate and NEBOSH and must
not be read or photocopied by any person prior to dispatch.
Question papers must NOT be photocopied.

Returning the scripts and associated documentation

Accredited course providers are responsible for the safe and timely return of
examination documentation.
Examination scripts are the property of NEBOSH and must be returned within two
working days of the examination using the return envelopes supplied. Where
examination scripts and associated documentation cannot be returned on the day of
the examination then they must be kept in locked storage under the same conditions
as all other examination materials.
NEBOSH reserves the right NOT to process any examination documentation that has
been retained by the accredited course provider beyond the normal length of time.
The return of examination scripts and question papers must be by means of a
service with a trackback facility so that, in the event of non-arrival, the route and
possible location of the missing packages or parcels can be traced. Services with a
trackback facility include Royal Mail Special delivery and the appropriate trackback
service from carriers such as DHL, FedEx, Parcelforce, Parceline, TNT and
Securicor. Packages or parcels must be fully secured to prevent possible loss of
contents in transit.
NEBOSH cannot be held responsible for any loss or damage of examination
materials during transit.
The Examinations Officer must:
send the relevant candidate registers with the scripts;
fasten the envelopes securely, but not use staples;
return any unused stationery.

Instructions for Conducting Examinations v8 (July 2013)

Page 17 of 25

Instructions for Conducting Examinations

Accredited course providers should keep signed records of seating plans and identity
checks, invigilation arrangements and copies of candidate registers (duly annotated
to indicate attendance/late arrival, etc) until the deadline for Enquiries About Results
has passed (refer to NEBOSHs Enquiries About Results (EARs) policy and
procedures).
Prior to dispatch, accredited course providers must not make photocopies or
alter/add to any content contained in candidates scripts.
Examples of work may be retained by NEBOSH for future use in standardisation
exercises and for quality assurance purposes. Candidates work, appropriately edited
to ensure anonymity may be used as examples in training and guidance documents.
A checklist for invigilators is included at Appendix 3.

9.

Inspection of examination premises

All premises used for examinations or for the storage of examination materials, must
be open to inspection by NEBOSH inspectors without notice. Inspectors will present
themselves to the Head of accredited course provider (or other authorised person)
with an identity card. British Council inspectors will carry a letter of authorisation as
issued by the NEBOSH Accreditation Manager. Inspections will be conducted in
accordance with NEBOSH quality procedures.
The Examinations Officer or a senior member of staff should be available to
accompany the inspectors during the course of their visit.
NEBOSH inspectors may visit accredited course providers when examinations are
being held, although an inspector may visit to check secure storage at any time.
Accredited course providers are required to co-operate with the inspector on any
visit.
In exceptional circumstances, where the security of the site where the examination is
being held is such that access may be restricted NEBOSH must be informed in
advance of the examination. NEBOSH may then request that provision is made for a
NEBOSH inspector to gain access on examination sitting days.

10.

Contacts

Assessment Delivery department

NEBOSH, Dominus Way, Meridian Business Park, Leicester, LE19 1QW
Telephone: +44 (0)116 263 4700
Fax:
+44 (0)116 282 4000
For standard date examinations:
Standard date team: standard.exams@nebosh.org.uk
For on demand examinations:
On demand team: ondemand.exams@nebosh.org.uk

Instructions for Conducting Examinations v8 (July 2013)

Page 18 of 25

Instructions for Conducting Examinations

11.

Application outside the UK

While the policy and procedures detailed in this document are intended to comply
with UK statutory and regulatory authority requirements, they are also considered to
represent good practice. Therefore, they apply to all candidates regardless of the
country in which the candidate is taking the assessment. Equally, the requirements
placed on accredited course providers apply, as a condition of NEBOSH
accreditation, to all accredited course providers regardless of the country in which
they are based or in which they are operating. However, where any national
legislation imposes further specific requirements, or conflicts with the procedures laid
down in this document in any material way, then the requirements of the host country
will normally take precedence. Such cases will be considered on an individual basis.

12.

References

Good Practice Guide and Common Procedures for Centres Federation of

Awarding Bodies (FAB)
Instructions for conducting examinations 1 September 2013 to 31 August 2014
Joint Council for Qualifications (JCQ)
SQA Accreditation Regulatory Principles (2011) (Scottish Qualifications Authority
Accreditation)

13.

Document control

Ref:

ST013

Version:

Date:

July 2013

Owner:

NEBOSH Standards Manager

Review:

July 2016

Instructions for Conducting Examinations v8 (July 2013)

Page 19 of 25

Instructions for Conducting Examinations

Appendix 1: Record of examination activity form

RECORD OF EXAMINATION ACTIVITY

Invigilators name:
Accredited course provider:
Examination:
Date:

Venue:

1. Were all candidates checked for identification before entering the examination
room and confirmed by signature on the candidate register?

Yes

No

3. Were all candidates checked against the candidate register?

If no, please give details.

Yes

No

4. Were there any additional candidates not on the candidate register?

If yes, please list, giving student number (if they have one), full name and address.

Yes

No

Yes

No

5. Did any candidates arrive late?

If yes, please list by name and student number, giving details of reasons and if they
were allowed to sit the examination with the full time allowed.

Yes

No

6. Did any disturbances occur that might have affected the performance of the
candidates?
If yes, please give details of incident and action taken.

Yes

No

7. Were there any incidents of suspected malpractice?

If yes, please give details and:
Complete the form in NEBOSHs Policy and procedures for suspected malpractice in
examinations and assessments.

Yes

No

8. Were there any emergency situations?

If yes, please give details.

Yes

No

9. Was the start/finish of the examination delayed?

If yes, please give details.

Yes

No

Yes

No

2. Were there any candidates without valid photographic evidence?

If yes, please list, giving student number (if they have one), full name and address.

4a. For multiple choice question paper examinations:

Were there any additional candidates not on the candidate register?
If yes, please ensure that the candidates name has been written on the candidate
register next to the corresponding spare number and the candidate has signed to verify
that their name is correct. Candidates must also complete their full name, date of birth
and NEBOSH student number (if known) at the top of their spare answer sheet.

You or the Examinations Officer, will also need to complete the special consideration
request form available in NEBOSHs Policy and procedures for access arrangements,
reasonable adjustments and special consideration.

10.Have you collected all scripts for return, including un-used spare answer
booklets/sheets? If no, please collect together now.
11.Any other comments.

Please return all scripts including un-used spare answer booklets/sheets in the pre-addressed envelope provided
Contact the Assessment Delivery department for guidance on 0116 263 4758/69

Instructions for Conducting Examinations v8 (July 2013)

Page 20 of 25

Instructions for Conducting Examinations

Appendix 2: Checklist for Heads of accredited course providers and

Examinations Officers The Equality Act 2010 and conduct of
examinations
The following checklist, which is not an exhaustive one, has been produced as a good
practice guide.
A
1
2

3
B
1
C
1

4
D
1

4
E
1

Training Invigilators
Ensure that invigilators are made aware of the Equality Act 2010 and are trained in
disability issues.
As part of the training process make sure that invigilators are aware of policies and
procedures relating to emergency evacuation and medication, especially where they
relate to candidates with a disability.
Ensure that invigilators are aware of alternative means of communication, especially in
the examination room when conveying information to disabled candidates.
Information for candidates
Ensure that information supplied to candidates with a disability, is suitably sized and
adapted.
Seating arrangements
Make sure that there are chairs available outside the examination rooms to enable those
with a disability or those candidates who may simply be experiencing stress or anxiety to
sit and rest before they enter the examination room.
Ensure that there is sufficient space between desks and chairs to enable a candidate (or
an invigilator) who uses a wheelchair to enter and leave the examination room without
difficulty.
If you know that a candidate may become unwell during the examination due to the nature
of his/her disability, try to ensure that you seat the candidate close to the exits to make
him/her feel more comfortable and to limit any disruption to others within the examination
room.
Ensure that the seating is both appropriate and comfortable for those who may have a
disability that affects sitting and posture.
Candidates requiring access arrangements or reasonable adjustments
Where a candidate has been granted the use of an oral language modifier, a reader or a
scribe, ensure that those individuals who will be acting as an oral language modifier, a
reader or a scribe are introduced to the candidate prior to the examination(s) taking place.
This is particularly important for those candidates with autism, who will find it difficult to
relate to someone who is a stranger.
Where a candidate had been granted supervised rest breaks, try to ensure that the rest
areas are suitably comfortable as well as maintaining the security of the examination.
Supervised rest breaks will apply to those candidates who suffer from fatigue,
hyperactivity, obsessive compulsive disorders or long term health conditions.
Where a candidate has been granted the use of a prompter, it is important that the person
appointed to act as a prompter is aware of disability etiquette, particularly when touching
the candidates desk as a means of a prompt, or tapping the candidates arm or shoulder.
This will apply to those candidates with autism who may have difficulty with time.
For on-screen tests, ensure that hardware and software have been adapted for those
candidates with a visual or aural impairment.
Emergency evacuation procedures
Invigilators and all other accredited course provider staff involved in conducting
examinations should be aware of the emergency evacuation procedures in place for those
candidates with a disability who may need assistance in leaving the building.
When evacuation and emergency procedures are being explained to candidates, attention
should be given to those candidates with a disability, for whom such procedures may be
different.

Instructions for Conducting Examinations v8 (July 2013)

Page 21 of 25

Instructions for Conducting Examinations

Appendix 3: Checklist and suggested announcement for invigilators

The examination room
Check seating arrangements and spacing of candidates.
Check that any charts, diagrams, etc have been cleared from walls.
Check that you have the following on display:
a clock that all candidates can clearly see;
a board to show the start and finish times of the examination (and reading
time if applicable).
Check appropriate signs are in place outside all entrances to the examination
room.
Check that you have:
a copy of the current NEBOSH Instructions for Conducting Examinations
document and a Record of examination activity form;
the NEBOSH candidate register;
a seating plan of the examination.
Check in advance with the Examinations Officer if any candidates have been
allowed access arrangements or reasonable adjustments, and record on the
candidate register and seating plan.

Identifying candidates
Check the identity of every candidate before allowing them to enter the
examination room. Record identity check on the candidate register and
seating plan and sign it.
Only registered candidates, whose name and student number appear on the
register supplied by NEBOSH to the Examinations Officer, may be admitted
to the examination room, unless a candidate has authorisation from the
accredited course provider and NEBOSH to sit the examination (ie their
name is not on the list). Their identity must also be checked.
Starting the examination
Direct candidates to their seats.
Ask candidates to sign and display their candidate examination entry
confirmation or ensure that candidates sign the candidate register when
issued with a COER.
Ensure the correct answer booklet/sheet is given to each candidate.

Instructions for Conducting Examinations v8 (July 2013)

Page 22 of 25

Instructions for Conducting Examinations

Open the packet(s) of question papers in the examination room in front of the
candidates.
Contact NEBOSH immediately if there are any problems with the question
papers.
Tell the candidates about any erratum notices.
A suggested wording for the invigilators announcement at the beginning of a written
examination:
(You may wish to laminate copies of this announcement.)
1.

You must now follow the regulations of the examination.

2.

Only material listed on the question paper is allowed in the examination room.
You must not have on or near you any other material.

3.

Check your pockets now. Check for items such as notes, books, papers,
reading pens, iPods or mobile phones. This is your last chance to hand items
in without any penalty.

4.

If you have any unauthorised items in your possession, you must hand them
in to an invigilator now. This is your last chance to hand in your mobile
phone. Failure to do so may lead to disqualification.

5.

Check that you have the correct question paper and the correct answer
booklet/sheet.

6.

Check that you have everything you need to do the examination, including all
the items listed on the question paper.

7.

Read the instructions on the front of the question paper.

8.

You must write only in blue or black ink, except for drawings and rough notes
and unless otherwise instructed.

9.

You must write all rough work in your answer booklet and neatly cross it
through with a single line. You should cross any mistakes through neatly with
a single line. You must not use correcting pens, fluid or tape, erasable
pens, highlights or gel pens in your answers.

10.

For computer-marked multiple choice question paper examinations, add You

should write rough work on the question paper. Do not annotate the answer
sheet.

11.

Do not communicate with other candidates. You may not give help to another
candidate or ask for help from another candidate. You should raise your hand
to attract the invigilators attention.

12.

In the unlikely event of the fire alarm going off, please stay seated and wait for
instructions from the invigilator.

13.

The examination will finish at .

14.

You can only leave the examination room after .

15.

You may start now.

Instructions for Conducting Examinations v8 (July 2013)

Page 23 of 25

Instructions for Conducting Examinations

During the examination

Accurately complete the candidate register, indicating those candidates not in
attendance, those arriving late or leaving early. Ensure candidates issued
with a COER have signed the candidate register.
Be vigilant. Supervise candidates at all times to prevent cheating and
distractions.
Do not give any information to candidates about:
suspected mistakes in the question paper, unless an erratum notice has
been issued;
any question on the question paper or the requirements for answering
particular questions.
Make sure that no candidate leaves the examination room until the time
specified in the examination regulations after the published start time.
Make sure that a member of staff is available to accompany any candidate
who may need to leave the examination room temporarily.
In the event of an evacuation instruct candidates not to communicate with
each other.

End of examination
Instruct the candidates to stop writing.
Tell candidates to check that they have:
entered the required information on to their candidate answer
booklets/sheets and to attach additional booklets/sheets securely (as
appropriate);
not written their name or examination centre on the front of their cover
sheet, or anywhere in the script (unless a practical application);
correctly numbered their answers.
Ask candidates to remain seated until the scripts have been collected.
Collect all scripts and question papers in accordance with specific instructions
before candidates leave the examination room (candidates retain examination
entry confirmations and COERs).
Check all details have been entered correctly and that there is a script for
each candidate.
Ensure that all additional scripts are securely attached to the first script.
Place the scripts in order of candidate student number as found on the
candidate register.

Instructions for Conducting Examinations v8 (July 2013)

Page 24 of 25

Instructions for Conducting Examinations

Ensure that the scripts are secure and hand them to the appropriate centre
contact (eg Examinations Officer).
Check and sign any necessary paperwork.
Note any special consideration requests on the Record of examination
activity form and complete the special consideration request form.
The invigilator must collect all examination materials and ensure that all are
accounted for before candidates leave the examination room.

Instructions for Conducting Examinations v8 (July 2013)

Page 25 of 25