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Panmore Institute
BUSINESS, MANAGEMENT
resource management strategy. Through human resource planning, the firm develops an
adequate workforce. Through effective job analysis and design, Walmart ensures that
job descriptions and specifications relate with the HR needs of the organization. These
components of human resource management influence how Walmart maintains its more
than 2 million employees to provide adequate service to an expanding population of
target consumers.
This article is part of a series on Walmarts Human Resource Management:
1. Walmarts HRM: HR Planning, Job Analysis & Design
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2. Functions
3. Duties
4. Performance standards
5. Job factors
6. Job knowledge
For managerial positions, Walmart emphasizes analytical and problem solving
knowledge, skills and abilities (KSAs). In contrast, for sales personnel, the company
emphasizes job knowledge and interpersonal skills. Walmarts human resource
management considers interpersonal skills essential in sales personnel, who directly
communicate with customers.
Job specification. The company has a wide array of job specifications. However, in
general, there are essential attributes and desirable attributes included in all job
descriptions. For sales positions, Walmarts human resource management specifies
essential attributes as follows:
1. Communication skills
2. Knowledge of the business
3. Knowledge of products
These essential attributes are necessary in all sales employees throughout the
organization. However, there are also some attributes classified as desirable. These
attributes are preferred but not necessary for a sales employee to effectively fulfill his
job. Walmarts human resource management specifies desirable attributes as follows:
1. Likeable and sociable qualities
2. Multi-tasking skills
References
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Chadwick, C., & Dabu, A. (2009). Human resources, human resource management,
and the competitive advantage of firms: Toward a more comprehensive model of
causal linkages.Organization Science,20(1), 253-272.
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Ferguson, K. L., & Reio Jr, T. G. (2010). Human resource management systems and
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Greenhouse, S., & Barbaro, M. (2006, June 2). Wal-Mart pushes to redefine its work
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construct of human resource systems: Relating human resource management to
employee performance.Human Resource Management Review,22(2), 73-85.
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leadership behaviors in dispersed teams: Implications for human resource
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Purce, J. (2014). The impact of corporate strategy on human resource
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Schuler, R., & E. Jackson, S. (2014). Human resource management and organizational
effectiveness: Yesterday and today.Journal of Organizational Effectiveness: People and
Performance,1(1), 35-55.
Skariachan, D., & Wohl, J. (2013, June 13). Wal-Marts everyday hiring strategy: add
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Wal-Mart Names Chief of Office of Diversity (2003, November 19). LA Times.
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TAGS:
CASE ANALYSIS,CASE STUDY,HR MANAGEMENT,HUMAN RESOURCES,RETAIL INDUSTRY,STRATEGY
,WALMART,WALMART HUMAN RESOURCE MANAGEMENT
PUBLISHED: SEP 1, 2015
UPDATED: SEP 1, 2015
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