Powergridinternational201601 DL

Introducing an
Industrial Ethernet offering

for Power Utilities
beyond all others...
SICOM 3024P - quick plug and play for intelligent substations
VISIT US AT DISTRIBUTECH BOOTH 1741
ORLANDO, FL FEBRUARY 9 -11, 2016
Industrializing Ethernet, Simplifying Industrial Communication
kyland.com
POWER-GRID.COM : JANUARY 2016
T H E O F F I C I A L P U B L I CAT I O N O F
32
BYOD
(Bring Your Own Device)
42
Five Strategies to Engage
YOUR POWER DELIVERY MEDIA SOURCE
Revenue collector.
Outage sensor.
Distribution manager.
Energy monitor.
Temperature detector.
Conservation enabler.
That also happens to be
an electricity meter.
Introducing the new Sensus Stratus electricity meter.
Engineered to go above and beyond ANSI and UL2735
standards and deliver more data than any other meter.
Giving you more condence in your infrastructure, while
increasing your energy efciency and helping you better
respond to the needs of your customers.
By combining Stratus with our two-way Sensus
FlexNet communication network, youll have the power
to balance supply and demand, restore service faster,
instantly congure meters along your grid and more.
Now thats intelligence at the edge.
Nothings out of reach.
To learn more about taking your grid to the next level,

visit sensus.com/stratus.
Rugged communications
for the electric power grid
Go to pgi.hotims.com for more information.
JANUARY 2016 VOLUME 21.01
32 CASE STUDY:
Bring Your Own Device

to Increase Efficiencies
Utilities are quickly learning how newly developed

geospatial software and handheld BYOD devices
can streamline operations. By Ron Bisio, Trimble
36 The Internet of Things
22
Connection to the Grid
Utilities are the most critical player in leading this

transformational change as more and more IoT devices are
connected, benefiting consumers, cities, businesses and the
planet. By Mike Bell, Silver Spring Networks
39 Making Big
Bets on IoT
The nations best electric T&D show is coming

to Orlando with its biggest offering yet: 12,000
attendees, 440 exhibitors and 428 speakers. By
Rod Walton, Senior Editor
From the Editor 4

Notes 6
Growing 18
Revenue From the
Connected Home
New report by Deutsche
Telekom reveals opportunities
for utilities. What are the best
strategies in the home market? By
Jon Carter, Deutsche Telekom AG
PowerGrid International (ISSN 1547-6723).

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Major players are investing in smart technologies. For those in the utility sector,
these moves have important implications.
By Neil Strother, Navigant Research
42 5 Analytics-Enabled Engagement Strategies

To capitalize on new potential revenue streams, utilities must
establish deeper relationships with their commercial customers.
By Bennett Fisher, Retroficiency
44 Developing a Universal
Power Quality Standard
Considering the variety of challenges

and environments across the world,
the industry can take more informed steps to
address challenges. By Matthew Bell, Aggreko
46 Products
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Is there a business case for

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2015 S&C Electric Company
1048-A1502
FROM THE EDITOR
EDITOR IN CHIEF
TERESA HANSEN
DistribuTECH 2016
Positioned to be the Best Yet
You need only look at the cover of this issue to discover that this is our
DistribuTECH issue. Ive mentioned before that POWERGRID International
magazine is the official publication of DistribuTECH, PennWells large annual
T&D conference and exhibition. As the magazines chief editor, a big part
of my job throughout the year is to help shape DistribuTECHs conference
content and work closely with the rest of the event team to make sure every
detail is handled and the event is the best that it can be.
I attended DistribuTECH for the first time in 1995. The following year, I
helped launch POWERGRID International (originally titled Utility Automation)
magazine as its partner publication. Although I havent attended every
DistribuTECH or continuously been a part POWERGRID Internationals editorial staff since then, I do have a long history with both the event and the
magazine. Ive watched and helped DistribuTECH grow from the small event
of 2,900 attendees and around 150 exhibitors in 1995 to this much larger
2016 event. We expect more than 440 exhibiting companies and 12,000plus attendees. In addition, weve scheduled 448 industry experts to speak
in the 77 conference sessions being offered.
Ive worked on the event continuously for the past eight years and
each of those years it has been larger than the previous year in numbers
of both attendees and exhibiting companies. This year is shaping up
to be another record-breaking year. Id like to think the DistribuTECH
teams hard work is the reason for this steady growth; however, we can
take only part of the credit.
New legislation, changing policies, customers growing expectations,
technology advancements, shifting generation mix, competition and
more are dramatically changing the way utilities operate and make
money. The products and services featured by the exhibiting companies
and the topics discussed in the conference sessions are key to ensuring
the electric grid is prepared not only to meet future demands, but to
become an enabler of future innovation. With a 25-year history of covering all things grid related, DistribuTECH is better positioned than any
other North American industry event to provide the information that
our industry wants and needs. This combined with the DistribuTECH
teams hard work is the reason the event continues to grow.
You still have time to register and make your travel arrangements to attend.
Im confident this will be the best DistribuTECH yet and wont disappoint.
You can learn more about DistribuTECH 2016 in Senior Editor Rod
Waltons article that begins on page 22 and on the event website: www.
distributech.com. I hope to see you in Orlando.
SENIOR VICE PRESIDENT, NORTH AMERICAN

POWER GENERATION GROUP
Richard Baker
EDITOR IN CHIEF
Teresa Hansen
918.831.9504 teresah@pennwell.com
SENIOR EDITOR
Rod Walton
918.831.9177 rwalton@pennwell.com
ONLINE/ASSOCIATE EDITOR
Jeff Postelwait
918.831.9114 jeffp@pennwell.com
CONTRIBUTING EDITOR
TransmissionHub Senior Analyst Corina Rivera-Linares
GRAPHIC DESIGNER
Deanna Taylor
918.832.9378 deannat@pennwell.com
VICE PRESIDENT-AUDIENCE
DEVELOPMENT & MARKETING
June Griffin
AUDIENCE DEVELOPMENT MANAGER

Jesse Fyler
918.832.9208 jessef@pennwell.com
BUSINESS ADMINISTRATOR
Angie ODea
918.831.9431 angieo@pennwell.com
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POWERGRID International is the

official publication of
4 | January 2016
www.power-grid.com
Introducing an
Industrial Ethernet offering

for Power Utilities
beyond all others...
SICOM 3024P - quick plug and play for intelligent substations
VISIT US AT DISTRIBUTECH BOOTH 1741
ORLANDO, FL FEBRUARY 9 -11, 2016
Industrializing Ethernet, Simplifying Industrial Communication
kyland.com
NOTES
ARPA-E AWARDS $33 MILLION TO FUND INNOVATIVE

TECHNOLOGIES FOR DISTRIBUTED ENERGY
The U.S. Department of Energys
Advanced Research Projects AgencyEnergy (ARPA-E) announced $33 million in funding for 12 innovative projects
as part of its newest programNetwork
Optimized Distributed Energy Systems
(NODES). NODES project teams will
develop technologies that coordinate load
and generation on the grid to create a virtual energy storage system. The teams will
develop innovative hardware and software
solutions to integrate and coordinate generation, transmission and end-use energy
systems at various points on the electric
grid. These control systems will enable
real-time coordination between distributed generation, such as rooftop and
community solar assets and bulk power
generation, while proactively shaping
electric load. This will alleviate periods
of costly peak demand, reduce wasted
energy and increase renewables penetration on the grid.
The NODES program continues ARPAEs commitment to investing in technologies that can provide options for our energy
infrastructure and its arising operational
challenges, said Dr. Ellen D. Williams,
ARPA-E director. The research and development of these grid control technologies
will make the concept of virtual energy
storage a practical reality. The result will
enhance the resiliency, security and flexibility of our nations electrical grid and allow
the U.S. to make the best use of its abundant renewable energy resources.
The NODES program aims to create
a new approach to management of the
two-way flow of power to and from homes
and businesses that consume and deliver
electricity back to the grid. The resulting
virtual energy storage will manage the

intermittency of renewable energy, the lack
of electricity production when the sun is
not shining and the wind is not blowing.
The expected benefits of these technologies
include improving grid efficiency, reducing
CO2 emissions in power generation and
significant system cost savings. The programs goal is to enable more than 50 percent use of renewable power on the grid.
The 12 projects are:
University of Vermont, Burlington,
Vermont ($1,537,904)Packetized Energy
Management: Coordinating Transmission
and Distribution. The University of
Vermont (UVM) will develop and test a
new approach for demand-side management called packetized energy management (PEM) that builds on approaches
used to manage data in communication
networks without centralized control and
requires a high level of privacy.
University of California San Diego,
La Jolla, California ($2,338,485)
Distributed Grid Control of Flexible
Loads and DERs for Optimized Provision
of Synthetic Regulating Reserves. The
University of California, San Diego will
develop coordination algorithms and software using intelligent control and optimization for flexible load and DERs to provide
reliable frequency regulation services for
the bulk power grid.
Arizona State University, Tempe,
Arizona ($3,000,000)Stochastic Optimal
Power Flow for Real-time Management
of Distributed Renewable Generation and
Demand Response. Arizona State University
will develop a stochastic (randomly determined) optimal power flow (SOPF) framework, which would integrate uncertainty
from renewable resources, load, distributed storage, and demand response

technologies into bulk power system in
a holistic manner.
Stanford University, Stanford,
California ($3,500,000)Open and
Scalable Distributed Energy Resource
Networks. Stanford University will develop
Powernet, an open-source and open architecture platform for scalable and secure
coordination of consumer flexible load and
distributed energy resources (DER).
General Electric Global Research,
Niskayuna, New York ($3,900,000)
Synthetic Reserves From Aggregated
Distributed Flexible Resources. General
Electric Global Research, along with its
partners, will develop a novel distributed
flexibility resource (DFR) technology that
aggregates responsive flexible loads and
DERs to provide synthetic reserve services
to the grid while maintaining quality customer service.
National Renewable Energy
Laboratory (NREL), Golden, Colorado
($3,900,000)Real-time Optimization
and Control of Next-generation Distribution
Infrastructure. The NREL project will
develop a comprehensive distribution network management framework that unifies
real-time voltage and frequency control at
the home and the DER controllers level
with network-wide energy management at
the utility/aggregator level.
Pacific Northwest National
Laboratory
(PNNL), Richland,
Washington ($2,700,000)Multi-scale
Incentive-based Control of Distributed
Assets. PNNL will develop and test a hierarchical control framework for coordinating the flexibility of a full range of DERs,
CONTINUED ON PAGE 8
6 | January 2016
www.power-grid.com
NOTES
CONTINUED FROM PAGE 6
including flexible building loads, to supply

reserves to the electric power grid.
Regents of the University of
Minnesota, Minneapolis ($2,950,000)
A Robust Distributed Framework for
Flexible Power Grids. The University of
Minnesota will develop a comprehensive
approach that addresses the challenges to
system reliability and power quality presented by widespread stochastic renewable
power generation.
Northwestern University, Evanston,
Illinois
($2,692,845)A
Novel
Hierarchical Frequency-based Load Control
Architecture. Northwestern University and
its partners will develop a frequency-based
load control architecture to provide

additional frequency response capability
and allow increased renewable generation on the grid.
DNV GL, Chalfont, Pennsylvania
($2,150,000)Enabling the Internet
of Energy through Network Optimized
Distributed Energy Resources. DNV GL
together with its partners will develop
an innovative Internet of Energy (IoEn)
platform for the automated scheduling,
aggregating, dispatch and performance validation of network-optimized DERs and
controllable load.
National
Rural
Electric
Cooperative Association (NRECA),
Arlington, Virginia ($1,335,507)

GridBallast-Autonomous Load Control
for Grid Resilience. NRECA will develop
GridBallast, a low-cost demand-side management technology that will monitor grid
voltage and frequency and control the
target load in order to address excursions
from grid operating targets.
Eaton Corp., Menomonee Falls,
Wisconsin ($3,311,532)Cloud-Based
Cascaded Multi-rate DER Control for
Synthetic Regulating Reserves. Eaton Corp.
proposes to develop and validate a disruptive cloud-computing solution that will
provide agile and robust synthetic regulating reserve services to the power grid.
The Smart Grid Research Consortium

(SGRC) recently announced that it has
initiated a new multi-client study to forecast and analyze business model impacts
of residential solar photovoltaic (PV) over
the next decade. SGRC multi-client applications reduce the cost for individual utility
participants by joint funding of common
portions of the research and analysis framework development. Business model analysis is conducted independently for each
utility participant.
US residential solar PV installations
increased 69 percent in the last year
according to the most recent GTM and
SEIA (Solar Energy Industry Association)
national market analysis. This translates to
new PV output of about one point eight
gigawatts from 400,000 new installations.
The steady improvement in economics
of solar PV, including PV/battery systems
promises to continue the industrys exponential growth, impacting nearly every
electric utility said Dr. Jerry Jackson, SGRC
research director. Minimizing negative
8 | January 2016
www.power-grid.com
utility business model impacts requires

proactive strategies that recognize each
individual utilitys exposure to PV impacts,
ranging from net metering revenue loss to
additional investments in voltage control to
accommodate PV clustering along feeders.
Market penetration of new residential
PV systems is modeled for each utility at the ZIP area level based on data
from more than 7 million customers and
400,000 PV installations. Optional feeder-level forecasts also are available. These
resources have been applied for a variety
of solar and other distributed energy companies including Geostellar, Sun Edison,
Sungevity, Sharp, Toyota, Ingersoll Rand,
United Technologies, Bloom Energy, Ice
Energy, Aisen and many more.
Each utility participating in the study
will receive its own report and briefing.
Reports include a review of recent PV
and battery market developments and
a discussion of likely future developments based on comments from industry
experts. Analysis results include annual
ZIP-detailed utility PV and PV/battery

forecasts, PV output, revenue impacts,
financial impacts of alternative rate
designs and potentials for utility control of PV/battery systems for demand
response. Annual forecasts will be provided for 10 years. Business model analysis reflects each utilitys hourly loads, PV
hourly output, utility avoided costs, current utility rate structures, net metering
and other utility, federal and state incentives and programs and other factors that
impact the utility business model.
Study results will be provided to participating utilities beginning March 15.
The Smart Grid Research Consortium
(SGRC) began as a Texas A&M University
research and service project in 2010 and
transitioned to an independent consulting organization the following year.
CAN STOCK PHOTO INC. / RTBILDER
NEW STUDY PROVIDES SOLAR PV BUSINESS

MODEL IMPACTS FOR UTILITY PARTICIPANTS
We put the now

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at booth 2347 to learn more about our solutions for:
Field Force Automation
On-Line Monitoring For Transformers
Protection Testing & Data Management
Asset Risk Management

Utility Enterprise Data Integration
Knowledge is what helps you make informed decisions about day-to-day and strategic operations.
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knowledge and tools you need to gather critical data, streamline processes and optimize system
performancefrom the eld through the corporate office.
Learn more at www.doble.com/DTECH2016

NOTES
PEPCOS FITZGERALD HONORED WITH IEI LEADERSHIP AWARD

partners have been extremely valuable;
Kevin has a strategic vision of the future
energy landscape.
Fitzgerald has been chair of IEIs
Technology Partner Roundtable since
2013. During his tenure, the IEI Partner
Roundtable expanded, adding renewable
energy, energy storage and data analytics
companies.
Our industry is undergoing a major
transformation as electric utilities are forging partnerships with tech companies to
utilize new technologies to offer more
services to our customers, said Bob Rowe,
NorthWestern Energy president and CEO
and IEI co-chair. Kevin is a real leader and
visionary in working to bring technology
partners and thought leaders together with
utilities to discuss how we collaborate as
THE BATTCON CONFERENCE: YOUR BEST STATIONARY BATTERY RESOURCE!
the industry evolves.

IEI provides a forum for the exchange
of ideas on the future of the electric power
industry, and through his work with IEI,
Kevin has played a critical role in facilitating discussions about the adoption of
new technologies to benefit customers and
the policies that will help support the
industrys technological transformation,
said Scott Prochazka, CenterPoint Energy
Inc. president and CEO and IEI co-chair.
Fitzgerald, who has more than two
decades of experience in the industry,
joined PHI as executive vice president
and general counsel in 2012. Kevin is a
recognized industry leader in M&A, regulatory policy and strategic planning. He
spearheaded development of PHIs vision
of the 21st Century electric utility model.

This year, Battcon celebrates 20 years as
the leading stationary battery conference
and trade show. Designed for the end user,
Battcon attracts data center, nuclear, telecom
and utility industry professionals.

YOURE IN THE INDUSTRY. SHOULDNT YOU BE AT BATTCON?
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Battcon always sells out.
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www.BATTCON.com
Discover the advantages of

being a presenter.
See the Battcon.com
Call for Papers page
or contact
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10 | January 2016
www.power-grid.com
CAN STOCK PHOTO INC. / PHILIPUS
The
Edison
F o u n d a t i o n s
Institute for Electric
Innovation (IEI)
awarded
Kevin
Fitzgerald, executive vice president
and general counsel
of Pepco Holdings Inc. (PHI), with its
inaugural Technology Leadership Award.
The award, which IEI will present annually,
recognizes visionary thinking in pursuit of
our energy future.
It is our privilege to recognize Kevin for
his tremendous contributions, leadership
and vision, which have greatly benefited
the electric industry, said Lisa Wood, IEI
executive director. His involvement with
IEI and his work with industry technology
UTILITIES. IT/OT INTEGRATION.CONVERGENCE. INFINITE OPPORTUNITY.

FEBRUARY 10 | 12:00PM ET | ROOM # W206 | FOOD & BEVERAGE PROVIDED
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SURVEY REVEALS BRAND TRUST AMONG

TEXAS RETAIL ELECTRIC PROVIDERS VARIES
Cogent Reports announced that Texas
Retail Electric Providers (REPs) have a
brand trust level of 748 (on a 1,000 point
scale), a good initial score for these retailers. The top four providers have an even
higher combined average brand trust score
of 752. The top four providers, Ambit
Energy, Bounce Energy, Champion Energy
Services and StarTex Power, also were
named Texas Retail Electric Provider Most
Trusted Brands, according to the survey.
Not all REPs in the state have high
trust levels among their customers,
however. The survey shows a 200-point
spread between the highest- and lowest-scoring providers.
We know that brand trust is the
basis for market share growth as customers are not likely to do business
with retailers they do not trust,

said Chris Oberle, senior vice president at Market Strategies International,
which did the interviews for the report.
Customers also tend to be loyal to
companies they trust and are also more
likely to recommend those companies to
others. And, customer loyalty increases
financial returns for these electric providers.
This is the first time retailers have been
benchmarked on brand trust in the Texas
market, the largest deregulated electric
market in the country. Another finding
shows that REPs that have been able to
position themselves as trusted providers
also have higher customer engagement
ratings. This means that REPs will be
more effective at offering other value-added
products and services

to their customers.
It is clear that after
over a decade of deregulation and electric choice in Texas, retail
electric providers have built brand images
in the market, Oberle added. Consumers
should only select an REP with high brand
trust, as that provider will be more financially viable and they can count on it to
be good to its word on the promises it
makes.
Market Strategies interviewed a sample
of 878 Texas electric consumers aged 18 or
older in November 2015. Market Strategies
International is a market research consultancy with deep expertise in consumer/
retail, energy, financial services, healthcare,
technology and telecommunications.
CAN STOCK PHOTO INC. / PHILIPUS
NOTES

AUTOMATION
NOTES
EYE ON THE WORLD

ABB Supplying Technology for Chinese Smart Substations
Swiss firm ABB will install a 363-kV disconnecting
total installed power capacity, making China the largest
circuit breaker (DCB) with fiber optic current sensor (FOCS)
user of renewable energy. ABB will provide the DCB with
integrating three substation functionscircuit-breaking,
FOCS equipment for the smart substation in Fuping, Shanxi
disconnecting and current measurementin one single
province, which will supply power for a rapidly developing
component, reducing the space needed for a substation bay
industrial area there.
by up to 70 percent.
In the integrated smart grid-enabling switchgear the
FOCS replaces the conventional current transformers
required for measurement and protection and enables grid
automation. This will be the first commercial installation of
this technology at this voltage level, which is the backbone
voltage level of the grid in northwest China.
The DCB with FOCS is part of the technology being
supplied by ABB for State Grid China Corp.s (SGCC) nextgeneration smart substations project. This project will use
state-of-the-art software and power technology to enable
remote control, protection, automation, monitoring and
a reduction in their operating costs and footprint. The
As a result of replacing conventional equipment with
resulting smaller footprint minimizes environmental impact.
smart technology, the footprint of air-insulated switchgear
The substations will contribute to a more efficient, flexible
bays in a substation can be significantly reduced with a
and reliable national grid and also build the backbone for
potential space saving of 70 percent. In addition, several
the increasing renewable power in China. According to
tons of equipment can be removed from a high-voltage
Chinas National Energy Administration, the installed power
substation, while substation safety is enhanced and
capacity of Chinas renewable energy exceeded 400 million
installation time, design, operation and maintenance costs
kW, in 2014, accounting for more than 30 percent of the
as well as environmental impact are lowered.
AES Energy Storage Inks Battery Supply Deal With LG Chem

AES Energy Storage and LG Chem announced a multi-
The global grid-scale energy storage sector has entered a
year agreement that provides access to a gigawatt-hour
new growth phase, with more than 1,400 MW of advanced
(GWh) of lithium-ion battery capacity with the option to
energy storage projects announced or in operation today,
procure additional capacity for the AES Advancion energy
compared to less than 60 MW just six years ago. Navigant
storage solution.
Research projects that more than 11 GW of energy storage
The agreement covers the supply of several of LG
capacity will be installed annually by 2020 across 22 countries.
Chems battery modules that have been designed and
AES previously announced installations for various customers
configured for AES Advancion grid-scale energy storage
in six countries totaling 384 MW in operation, construction, or
solution. The agreement provides access to batteries
late stage development, representing the worlds largest fleet.
to meet the needs of Advancion installations currently
LG Chem competes in the market for electric vehicle
under construction and allows AES to purchase additional
and hybrid electric vehicle battery systems. Battery cells for
batteries to meet the growth for future Advancion system
automotive and stationary storage systems are at facilities
sales. For reference, 1 GWh of batteries is capable of
in Korea and the United States. The supply agreement covers
powering 250 to 1,000 MW of energy storage installations,
battery modules with configurations ranging from 30 minutes
depending on the needs of the customer.
to 4 hours of discharge duration.
14 | January 2016
www.power-grid.com
CAN STOCK PHOTO INC. / PINKBADGER
diagnostics for these substations, as well as to allow both
2016 Open Systems International, Inc. All rights reserved.
NOTES
BY TOM TIERNAN, SENIOR ANALYST, TRANSMISSION HUB
PG&E DISAPPOINTED WITH NET METERING

PROPOSAL BY CALIFORNIA REGULATORS
Pacific Gas & Electric (PG&E) said
a proposed decision from a California
Public Utilities Commission (CPUC)
judge on net energy metering falls
well short of what is needed to ensure
sustainable growth of solar resources
in the state.
The proposed decision attempts to
create a successor to the existing net
metering program, which has seen the
growth of solar photovoltaic facilities
making some adjustments, including

adding a one-time interconnection fee
that is likely to be between $75 and
$150 for net metering customers, the
CPUC said.
The proposed decision also calls
for net metering customers to pay
nonbypassable charges to support lowincome customers and energy efficiency
measures on all energy they use from
the grid, regardless of the amount of
decision, the CPUC said.

PG&E did not wait long, issuing a
statement that said the CPUC must
do more to ensure that rooftop solar
can grow as a resource in California for
years to come.
Nearly 20 years ago, customers were
provided with substantial incentives to
install rooftop solar facilities, and under
those outdated rules, rooftop solar
users can effectively pay nothing for
installed on-site at
customer facilities,
while several utilities have asserted that
current net metering customers do not
pay their fair share for the use of the
transmission and
distribution networks.
Under 2013 legislation, the CPUC
was directed to
ensure that customers pay their appropriate share of costs
while encouraging a
sustainable customer-sited renewable
distributed generation program, the CPUC said in a Dec.
15 statement. The proposed decision
by ALJ Anne Simon attempts to strike
a balance between these requirements,
the CPUC said.
The proposed decision would continue
the existing net metering structure while
energy they export to the grid.

Historically, net metering customers
have paid only the nonbypassable
charges if over the course of a year they
have used more electricity from the grid
than their on-site
facilities produced,
the CPUC noted.
The proposed
decision
also
calls for new net
metering customers
to use time-ofuse (TOU) rates.
Customer who sign
up for net metering
in 2018 or later
must use TOU rates
as soon as they sign up, while customers
who sign up before 2018 must use
TOU rates beginning in 2019, when
all residential customers are placed on
TOU rates, the CPUC said.
Parties of record in the proceeding
may file comments on the proposed
their use of the grid to both buy and sell

electricity, PG&E said. In addition,
they are paid more than market rates
for excess electricity that they generate,
despite solar costs falling more than 50
percent in the last six years.
The incentives amount to nearly $1
billion annually across the state, which
is offset by the rates paid by non-solar
customers, PG&E said.
In a brief statement, SolarCity CEO
Lyndon Rive said his company supports
the proposed decision, even though the
plan to require new solar customers to
be on TOU rates is concerning. TOU
rates would reduce the motivation for
installing solar facilities, and that was
seen in 2007 when TOU rates were
briefly mandated for solar customers,
Rive said.
Although TOU rates can send helpful
signals about when to use electricity,
we urge the PUC to closely examine
the impacts of mandating time-of-use
rates, he said.
The proposed
decision calls
for new net
metering
customers to
use time-of-use
(TOU) rates.
16 | January 2016
www.power-grid.com
Go beyond the bulb.
Strategies for smart lighting.
Reduce costs,
increase revenue and
improve customer service.
Join our Live Webcast at DistribuTECH 2016. Learn from fellow
utilities on the elements of a successful smart lighting strategy.
February 9, 2016
11:30 AM in Room W206
Lunch will be provided.
Visit www.power-grid.com to register!
Nothings out of reach.
BY JON CARTER, DEUTSCHE TELEKOM AG
New Report by Deutsche Telekom Reveals Opportunities for Utilities

to Create New Revenue Streams in Smart Home Sector
18 | January 2016
www.power-grid.com
telephone companies (telcos), retailers,

insurers, warranty providers, home assistance providers, as well as appliance and
consumer hardware manufacturers. The
Jon Carter leads UK business development for Deutsche Telekoms white label and open connected
home platform. Jons focus is on establishing partnerships with telcos, utilities, insurers and retailers, as
well as third party platform providers and original equipment manufacturers to help them realize the
benefits available through innovative new models and revenue generating services.
Jon has worked in and around the connected home space since the early 2000s, and has a deep
knowledge of the European market, and in particular what will finally drive growth in this market.
CAN STOCK PHOTO INC. / BUCHACHON
new report by Deutsche Telekom,

How to Create Growth From the
Connected Home, sets out the key business opportunities and models that will
enable energy utilities to create new revenue streams and succeed in the burgeoning
smart home sector.
There are many players interested in the
smart home, and in its wider context, the
Internet of Things (IoT)energy utilities,
burning question is, however: What strategies can energy utilities adopt to best
exploit the market and capture new revenues?
Industry analyst Strategy Analytics predicted that the number of households with
some form of smart home system would
surpass 100 million worldwide by the
end of 2015, and nearly triple in the next
10 years to more than 300 million. The
challenge is that although the smart home
offers compelling growth opportunities, it
also represents a real threat, especially to
energy utilities, as large U.S. technology
companies are already entering the market
with smart thermostats. Indeed, the smart
home sector is immensely disruptive and
some industries will be upended. New
players are threatening to disintermediate
some of todays market leaders and are
shifting value from one sector to another.
Deutsche Telekoms report outlines
opportunities including home security, insurance, home automation and not
least, energy management. Energy utility
companies already have a way into the
home with the rollout of smart meters and
thermostats. It might seem that energy
management is the perfect opportunity for
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energy utilities to build a closer relationship with their customers. Others such
as telecommunications and Internet companies have identified the utility sector as
an entry point into consumers home and
are making heavy investments to secure
market traction; not least is Google, with its
$3.2 billion acquisition of Nest, the home
thermostat and alarm provider.
By its nature, the smart homewith
access through the ubiquitous broadband
routeroffers multiple opportunities to
energy utilities, which can then expand
into other applications and services. The
report explores how utilities can profit
from the smart home through the right
strategy, partnerships and platform.
FROM SMART METERS
TO SMART THERMOSTATS
Energy suppliers are most likely to
be involved with the rollout of smart
meters, which are mandated now in
some countries. Smart meters are really
a first step toward capturing overall
energy consumption detail.
When smart meters are combined
with demand disaggregation capabilities, energy utilities can identify how to
save energy and enable new, more flexible tariff structures. Deutsche Telekoms
report notes that leveraging a smart
thermostat-connected boiler is another use case that can engage the home
owner because it offers a way to better
control one of the key drivers of higher
energy bills.
Berg Insight reported in January of
2015 that the number of smart thermostats increased by 105 percent in 2014
to 3.2 million in both North America
and Europe. Berg Insight also claims
that by 2019, the number of smart
thermostats will grow at a compound
annual growth rate of 64.2 percent in
20 | January 2016
www.power-grid.com
both markets. In addition, Navigant

Research predicts that global revenue
attributed to home energy management
products and services will grow from
$586.9 million to $2.4 billion in 2023.
Take-up of smart thermostats in Europe
has not been as great as in the U.S. Thats
partly because of the need for professional installation in some European countries and a wide variation in the type of
heating systems and energy type. Energy
utilities can combat this by adopting a
joined-up approach by partnering with
installers or retailers. Otherwise, consumers who are not seeing smart home
offers from their energy suppliers are
likely to buy smart home kits from device
manufacturers or retailers.
In a wider context, with closer integration between energy demand in the home
and energy generation, societies can be
more energy efficient and thus combat
climate change. Depending on the local
market structures, there also could be an
opportunity to take real-time demand and
generation data to better use the electricity
grid and power stations.
PROPOSITIONS, PLATFORMS
AND PARTNERSHIPS
Energy utilities will benefit more if
they can secure the right platform,
partnerships and value proposition. For
instance, linking heating, energy management and security brings with it
many advantages for consumers. When
no one is homeperhaps when a security alarm is set or there is no movement detected by motion sensorsthe
heating system automatically turns off.
Working with partners such as insurance companies and telcos to develop cross-sector propositions is a clear
opportunity.
In addition, new service-related
business models can differentiate energy companies from being mere commodity suppliers as they develop bundles around smart devices that increase
engagement with customers. (At present, consumers spend a lowly six to
nine minutes interacting with their
energy supplier a year, according to
Accenture.)
Because consumer interest in standalone energy management products
remains low and most energy utilities
have struggled to develop messaging
and introduce the necessary cross-selling processes into their organizations,
a bundled approach can make sense.
Already several European energy utilities offer a free smart thermostat and
installation to tempt switchers and
retain customers.
The key to smart home success also
lies in the Internet and the ubiquity of
smartphones and tabletssome energy
suppliers offer remote control of heating from these devices, and no doubt
in the near future consumers will take
such control for granted. This sort of
remote control will extend not just
to energy management, but to setting
alarms, checking cameras and much
more. Meanwhile, the real time data
from smart meters will give energy
suppliers a huge amount of usage information and the ability to offer tempting
and dynamic demand-related tariffs.
Deutsche Telekoms report also
highlights the need for an open, standards-based platform that promotes
integration among the players in the
energy market. Authorities such as regulators are starting to look closely at
issues such as data privacy in the IoT.
Those players that work together to
create value, while keeping crucial consumer protection safeguards in place,
are likely to be the leaders as the smart

home market gains momentum.
A key, critical risk for energy utilities
is to remain as a commodity provider,
especially with the introduction of legislation in some countries that will mandate same-day switching to competitors
and access to smart meter data by third
parties. It is imperative for energy utilities to get the right strategyfrom a
defensive decision to protect a customer
base in the face of competition to rolling out a fully-fledged connected home
proposition that demands resources,
expertise and new partnerships.
CONNECTED HOME
PLATFORM IS KEY TO SUCCESS
One of the greatest challenges facing
firms seeking to enter the smart home
market is the lack of common standards
and architectures, as well as a lack of

openness in terms of the application
programming interfaces (APIs) between
platforms. To overcome this, Deutsche
Telekom built an open white label
connected home platform that enables
partners to integrate connected devices
and create new services. The platform
leverages the Eclipse SmartHome open
source developer community.
An open ecosystem such as this
allows energy utilities to play to their
core strengths, benefit from multiple
synergies, discover new routes to market, deepen consumers loyalty to their
brand, capture device data and create
new growth for their business.
NOW IS THE TIME
TO JOIN FORCES
Deutsche Telekoms report reveals
that a partnership-based approach

established in an ecosystem focused on
mutual collaboration is essential for this
market to realize growth, partnerships
and industry-wide collaboration. The
time is now, therefore, to join forces,
combine industry-specific know-how
and drive the smart home forward to
realize new growth for Europe and
other regions.
Energy utilities have a real, significant
opportunity to engage customers in
new services and grow their business.
They must beware, however, because
other companies are entering the smart
energy domain. The key to success is
to develop a strategy that maintains an
open, agile and flexible course.
Visit www.connectedhomeplatform.
telekom.net to download the report and
view other material.
One view. Total control

Barco OpSpace
Imagine a workspace that is truly tailored to the operator

Today, the operator has to adapt to the system. Because information
comes from many disparate sources, the operator can only access one portion of the
needed information, or has to physically switch between different workspaces. Barco OpSpace
revolutionizes the operator workspace, by offering a working environment that is truly logical
and efcient, boosting the operators effectiveness.
www.barco.com/opspace
January 2016 | 21
www.power-grid.com
BY ROD WALTON, SENIOR EDITOR
he 26th annual DistribuTECH

Conference & Exhibition heads
east this year with three days in Orlando
at the Orange County Convention
Center. The nations biggest and best
annual show focused on the electric
transmission and distribution sector,
DistribuTECHand its leadoff event,
the Electric Light & Power Executive
Conferencewill offer a bounty of
information, insights and networking
opportunities to the thousands who
attend it.
DistribuTECH returns to The City
BeautifulOrlandos mottoafter 12
years away. At that time in 2004 the
event had 3,700 attendees and 200
exhibitors, but it has grown a little since
then. More than 12,000 attendees and
more than 440 exhibitors are expected
to fill the spacious, palm tree adorned
convention center.
DistribuTECH will officially kick
off at 9 a.m. Tuesday, Feb. 9, with
the keynote session. This two-hour
opening session will feature Orlando
Mayor Buddy Dyer; Orlando Utilities
22 | January 2016
www.power-grid.com
David Pogue, NOVA ScienceNow
Commission President Linda Ferrone;

Michael Liebreich, founder and advisory board chairman of Bloomberg New
Energy Finance; and David Pogue, host
of NOVA ScienceNow and founder of
the Yahoo Tech website.
Dyer and Ferrone will discuss how
they worked together to help make
Orlando what they believe is the southeast United States greenest city, while
maintaining some of the highest electricity reliability metrics in the nation.
Liebreich will talks about investment
Michael Liebreich, Bloomberg
in clean energy and global trends that

are impacting the power industry.
Pogue brings with him a rich, versatile background. A childhood magician
and spelling bee champion in Ohio, he
studied music, English and computer
science at Yale before moving to New
York after college.
He will talk about the worlds latest
technologies and trends. Be ready
Pogue might even sneak in a magic trick
or two.
But the thing that DistribuTECH really
Outside look at the Orange County Convention

Centers West Hall, where DistribuTECH 2016
will take place. (Courtesy photo)
has up its sleeve will show itself candidlyunprecedented levels of information pertinent to those who make their
living working in or with the power
grid. From Utility University courses to
Breakfast Roundtables to Mega Sessions,
the conference offers dozens of experts
who all have vast experience to share
with the industry.
The 19 breakfast roundtables, which
start at 8 a.m. Wednesday, Feb. 10, all
offer good food and conversation on
new opportunities and challenges faced
within the industry. Those include cutting-edge stuff like augmented reality,
wearable technologies, GIS, grid protection and energy storage.
Multi-track conference sessions
focused on crucial industry topics such
as advanced metering, grid analytics,
outage management, mobile solutions and asset managementwill run
in two different afternoon time slots
Tuesday. Experts also will lead sessions
January 2016 | 23
www.power-grid.com
Wednesday and Thursday on everything

from renewable integration to network
evolution, security, drones, grid storage
and next-generation substations, among
many others.
Wednesdays Mega Sessions, which
all run in the afternoon, will feature
executives with National Grid, SGIP,
Landis+Gyr, S&C Electric, Oracle
Utilities and Consolidated Edison,
is very high: only seven abstracts were

accepted out of about 800 submitted.
And one of them is historically significant in the sense it will be comprised
entirely of utility-industry women. New
Revenue Streams for Electric Utilities,
which begins at 2 p.m. Wednesday, will
feature female leaders such as Melisa
Johns, Duke Energy; Mona Chandra,
National Grid; Gail Allen, Kansas City
among many others. The topics range

from integrating distributed energy
resources to New Yorks Reforming the
Energy Vision (REV) to the dynamics
of new revenue streams for electric
utilities.
The benchmark for getting a Mega
Session on the DistribuTECH schedule
Power & Light; and Deborah Affonsa,

Pacific Gas & Electric. Chrissy Carr of
Burns & McDonnell will be the moderator.
During Thursdays conference
sessions, everything is on the table
from asset management to what drones
can offer the T&D sector. The latter
session will look to the sky and the
24 | January 2016
www.power-grid.com
potential of drones for inspection and

data consistency.
Attendees also can take advantage
of abundant networking opportunities.
These get-togethers include the opening
reception at 5 p.m. Feb. 9, the Utility
Women Networking Breakfast which,
like the roundtables, starts at 8 a.m. Feb.
10. The DistribuTECH Fun in the Sun
Networking Party will begin at 5 p.m.
Attendee having fun throwing giant dice at

last years DistribuTECH event.
Feb. 10, in the Valencia Ballroom of the

Orange County Convention Center.
The weeks activities actually begin
Monday with the Utility University
Courses at the convention center.
These 22 courses will drill down into
nitty-gritty, specific industry challenges.

A separate registration is required for
each Utility University course.
Go to www.distributech.com and click
on the conference button to see the
entire schedule at a glance.
utilities. This stellar group includes

Ralph Izzo, CEO of this years Utility
of the Year PSE&G and its parent
Public Service Enterprise Group; David
Hutchens, CEO of Tucson Electric
Power and its parent UNS Corp.;
and Great Plains Energy CEO Terry

Bassham, who leads Kansas City Power
& Light and is being honored as Electric
Light & Power magazines Large Utility
CEO of the Year.
Those aforementioned awards and
The benchmark
for getting a
Mega Session on
the DistribuTECH
schedule is very high:
only seven abstracts
were accepted
out of about 800
submitted.
Registration costs vary according to
how much the attendee wants to experience. Individual fees for the full conference are $925with a discounted
rate of $495 for utilitiesbut options
are available for single-day attendance,
exhibitor hall only pass and utility partner programs. Go to www.distributech.
com and find the various options under
the register tab.
The Electric Light & Power Executive
Conference, DistribuTECHs sister
event, also will begin on Monday, Feb.
8 at the Hyatt Regency in Orlando.
Orchestrating the Future is the title
of the Electric Light & Power Executive
Conference program this year. Five sessions will be offered that day, led by
executive leaders from diverse companies such as Eversource Energy, PwC
Strategy&, Comcast, AT&T, San Diego
Gas & Electric, Public Service Gas &
Electric, Bloomberg and Consolidated
Edison of New York.
The final session of the afternoon
features CEOs from highly regarded
Visit booth 1763 in February!
Remote Assets. Local Control.

Simpler control from smarter cellular RTUs
Remote monitoring and control with RAM industrial cellular RTUs.

Managing remote assets and ensuring smooth operations when you are at a distance has
never been easier. Red Lions Sixnet series RAM industrial cellular RTUs provide users an
intuitive, web-based interface to easily congure event parameters and dene alarm states
that trigger I/O or send SMS text messages based on real-time operational data.
With connectivity options such as I/O, serial, Ethernet and optional Wi-Fi, our rugged RAM
RTUs provide a secure all-in-one platform that seamlessly integrates with existing equipment
to enable data visibility, control and real-time notications for eld-deployed assets.
Visit www.redlion.net/control to learn more.
+1 (717) 767-6511 I info@redlion.net I www.redlion.net

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January 2016 | 25
www.power-grid.com
other honors will be revealed Monday

evening during the DistribuTECH
Awards Reception and Dinner presented by DistribuTECH, Electric Light &
Power and POWERGRID International
magazines. The awards event begins at
6 p.m. and tickets are $65.
The past year was full of big and
innovative projects within the industry.
The DistribuTECH Awards highlight some
of those and announce winners in four
areas. The finalists in each category are:
CUSTOMER ENGAGEMENT
National Grid for its WeatherBug
program
PPL Electric Utilities for Universal
Outage Alerts
DEMAND RESPONSE/ENERGY
EFFICIENCY
Duke Energy Ohios HM Energy
Manager
26 | January 2016
www.power-grid.com
The numbers are

impossible to ignore:
more than 12,000
attendees from more
than 60 countries,
about 440 exhibitors,
14 conference tracks,
77 sessions, 428 total
speakers, seven
mega sessions and
three live webcasts.
Pacific Gas & Electric for its Supply
Side Pilot
RENEWABLE GRID INTEGRATION
Hawaiian Electric Co.s rollout of
In-Line Power Regulators
San Diego Gas & Electrics Advanced
Distribution Management System
Last years DistribuTECH exhibit hall was filled

with attendees wanting to learn more about
the latest industry technologies.
CenterPoint Energys Advanced

Metering and Intelligent Grid
Initiative
Altogether now, the numbers behind
DistribuTECH are impossible to ignore:
more than 12,000 attendees from more
than 60 countries, about 440 exhibitors, 14 conference tracks, 77 sessions,
428 total speakers, seven mega sessions
and three live webcasts. If strength is
in numbers, then the conference surely
offers a muscular examination of whats
important in the T&D, smart grid,
customer service and energy storage
sectors.
Registration fee for the EL&P

GRID OPTIMIZATION (FORMERLY
Executive Conference is $595
KNOWN AS SMART GRID PROJECT and includes an option to add
OF THE YEAR)
DistribuTECH at a reduced rate.
BC Hydro for its Downtown Vancouver Go to www.elpconference.com
Automated Open Loop
for registration information.
Benton Vandiver
Application Engineer
Tomorrows protection testing, today!

As a power systems engineer its essential that I keep up to date
with whats going on in the market and what our customers need.
Based on this, I am constantly looking for better ways of doing
things. Take our simulation-based protection testing solution; now
even complex networks can be tested automatically from a single
point of control. This allows a comprehensive assessment of the
entire protection scheme, taking into account the settings and
functionality of the individual relays.
Visit us at Booth 1455 at DistribuTECH.
www.omicronenergy.com
Official hashtag: #DTECH2016
POWERGRID International is proud to feature advertisers that

also are exhibiting at DistribuTECH 2016 (as of Dec. 22, 2015)
ADVANCED CONTROL
SYSTEMS
1125
www.acspower.com
ACS is a leading provider of smart grid solutions and
advanced automation technology to the global electric
power industry. For 40-plus years, ACS has pioneered
control center solutions which include SCADA, advanced
distribution management (ADMS), outage management
(OMS), energy management (EMS), network simulation
and optimization, network display strategies and
ergonomic design.
AMERICAN PERIMETER
SECURITY USA INC
867
www.ameristarfence.com
American Perimeter Security manufactures an array of
perimeter security products. These products range from
vehicle barriers, bollards, gate systems, security fencing and
guard booths.
BARCO
1533
www.barco.com/en
Barco offers the complete T&D control room visualization
solution that enhances situational awareness while
facilitating real-time collaboration to empower smart
decision-making in 24/7 control centers.
DOBLE ENGINEERING
2347
G&W ELECTRIC
1747
www.gwelec.com
G&W Electric has been a global supplier of electric power
equipment since 1905. Our products are designed to the
latest industry standards and backed by over 105 years of
engineering expertise. Brands include Lazer automation, Viper solid dielectric reclosers,Trident solid dielectric switches,
and CLiP current limiting protectors.
GRID ONE SOLUTIONS
1467
www.gridonesolutions.com
Grid One Solutions specializes in AMI deployments for electric, gas and water utilities. In addition to smart grid implementation services for in-home displays and load control
devices, Grid One performs meter reading, field service work,
customer call center operations and back office services
including secure data transfer and storage.
MITSUIBISHI ELECTRIC US
2113
VISUAL AND IMAGING SYSTEMS
www.mitsubishi-megaview.com
Mitsubishi offers a wide line of data wall products to control
center environments that include interchangeable light
devices, LED technology and fiber-optic cable connections.
MOXA AMERICAS
2501
www.moxa.com
Moxa offers IEC 61850-3 communication and computing
solutions for substation automation. Our industrial grade
products ensure reliable operations even in the most demanding conditions. Ask us about device control, computing and communications to easily build an efficient and
effective smart grid.
OMICRON ELECTRONICS
1455
www.hdelectriccompany.com
HD Electric Co. will be displaying our line of capacitor control with three-phase monitoring and gang- or single-phase
switching capability. VarCom Capacitor Controls provide remote control from central Volt-VAR, CVR, DMS or SCADA systems and can control capacitor banks using combinations
of ambient temperature, time, voltage, current and kVAR.
www.omicronenergy.com
Customers in 147 countries rely on Omicrons ability to
provide innovative testing and diagnostic solutions for the
electric power industry. Products:Test instruments for protective relays, CTs, instrument transformers, meters, transducers,
IEC 61850 devices, reclosers/distribution automation, PQ
analyzers; power factor, moisture in insulation, dielectric
frequency response, SFRA, circuit breakers, advanced transformer diagnostics, PD.
HUBBELL POWER
SYSTEMS INC.
OPEN SYSTEMS
INTERNATIONAL
HD ELECTRIC CO.
1246
1555
1621
www.doble.com
For nearly a century, Doble Engineering Co. has partnered with electric power industry clients to minimize
risk, improve operations and optimize system performance. Doble provides enterprise management systems (such as dobleARMSTM), engineering consulting
services and expertise, as well as diagnostic testing
www.hubbellpowersystems.com
Hubbell Power Systems manufactures a wide variety of
transmission, distribution, substation, underground, communications, protection and enclosure products including
overhead and pad-mounted switches, vacuum switches,
reclosers, capacitors, sectionalizers, motor operators and
www.osii.com
Open Systems International (OSI) provides open, state-ofthe-art and high-performance automation solutions to utilities worldwide. These solutions include Supervisory Control
and Data Acquisition systems, network management systems, energy management systems, distribution manage-
and monitoring equipment.
products to monitor and protect the grid.
ment systems, outage management systems, generation

management systems, substation automation systems;
data warehousing and historians, as well as individual software and hardware products and smart grid solutions for
utility operations.
FIBOX
KYLAND USA
www.fiboxusa.com
Fibox is a leading global manufacturer of non-metallic
NEMA 4x enclosures. With over 1,500 off-the-shelf sizes
and styles ranging from 2x 2 to 24x 24 molded of
impact and UV resistant polycarbonate material. Fibox
is ISO certified and all of our enclosures carry UL listngs.
www.kyland.com
Kyland is a global company with focus on products for
Industrial Control Networking. We provide vertical market
solutions in industrial networking and time synchronization. Our mission is to build the next generation industrial
control ecosystems based on Internet connectivity.
LEIDOS ENGINEERING
1741
717
www.leidos.com/engineering
Leidos designs, connects and protects intelligent infrastructure to deliver better business outcomes in a connected
world. Demo areas: Grid engineering, smart grid as a
service, utility security, critical communications, and cloudbased analytics.
28 | January 2016
www.power-grid.com
POWER ENGINEERS
1041
www.powereng.com
POWER Engineers is an international leader in power delivery. We bring strength, depth, and expertise to utilities facing
system upgrades, multi-faceted projects, or unique space,
capacity and performance issues. From electrical system
studies and utility automation to distribution and testing
and energization, our teams excel in design and implementation of power delivery systems.
SETTING OUR SIGHTS HERE
NOT HERE
At Hubbell Power Systems, were proud of our lineage and

history in innovation, but were most excited about where
were going. We actively develop products and acquire
companies to offer our customers the products they need
today and into the future.
So when everyone else is talking about where theyve
been, were planning where were going to go.
Visit us at Distributech, Booth 1555

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hubbellpowersystems.com
RED LION CONTROLS
1763
www.redlion.net
As the global experts in communication, monitoring and
control for industrial automation and networking, Red Lion
Controls has been delivering innovative solutions to customers for over forty years.
RUGGEDCOM
901
w3.usa.siemens.com/smartgrid/us/en/distributech
Take a self-guided tour of our NEWSEUM highlighting
Utilities in-the-News, listen to power interviews taking place in our News Nerve Center, experience live
demonstrations or simply request a privatediscussion
in one of our green rooms.
SAP AMERICA
2246
go.sap.com/solution/industry/utilities.html
SAP is the leading provider of premise and cloud based
utilities solutions worldwide. SAP for Utilities solutions help
improve operational efficiency, mitigate risk and increase
profitability, helping clients gain enterprise-wide visibility for
better decision making and improved responsiveness in
mission-critical areas.
S&C ELECTRIC
1255
www.sandc.com
Chicago-based S&C designs and manufactures energy
storage, power quality, switching, and protection products
for electric power transmission and distribution. S&Cs sophisticated software and power-electronic products deliver
uninterrupted power to entire facilities efficiently and reliably.
SATEC
1731
www.satec-global.com
SATECs product line serves both energy utilities and energy
consumers in various fields. Our devices span from basic
power meters up to high performance grid meters with
advanced power quality capabilities. The advanced power quality capabilities enable energy utilities to take timely
corrective action and help energy consumers to prevent
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CASE STUDY
BY RON BISIO, TRIMBLE
Service Provider
Uses BYOD Data
Collection App to
Increase Efficiencies
32 | January 2016
www.power-grid.com
tilities are quickly learning how

newly developed geospatial software
can streamline their operations and
help them better manage their dispersed assets. In the past, locating and
keeping up with these dispersed assets
required specially-made hardware with
management software built in. Today,
however, workers can deploy agnostic
software on any handheld device, allowing project managers and field workers
to use real-time data to streamline project efficiency. This new bring your own
device (BYOD) capability is allowing
Ron Bisio is vice president of geospatial
at Trimble.
utilities to cut cost and man hours.

St. Anthony, Minnesota-based
SL-serco found out firsthand how
BYOD apps can make life easier and
more productive for its mobile teams.
SL-serco supports all facets of AMI
and AMR installations at water, electric
and gas utilities. The company coordinates field activities for audits, repairs
and data collection, then leverages the
resulting data to help utilities optimize
their advanced metering systems.
Accurate data is the basis of any
successful advance metering systems,
said Reed Sutter, SL-sercos manager for
AMI/AMR systems support.
Sutter and his teams have long relied
on electronic data collection rather than
pen and paper, but until recently their
efforts to increase efficiency were hindered by an inability to quickly combine old data with new data.
You have to marry new information
to old records so that account data can
stay consistent, Sutter said. In the
beginning, we tried lots of different
technology tools, but their collective
inability to integrate data was always
limiting.
GREATER DATA COLLECTION
EFFICIENCY FROM THE GET-GO
SL-serco began a project in 2013 that
included recording a water utilitys assets
as part of a study for a proposed fixedbase metering system. To audit assets
such as water towers and pump houses,
SL-serco staff had to collect attributes
such as GPS location, structure height,
the presence of a power source and
altitude. Because this project required
accurate GPS coordinates, Sutter and
his team for the first time adopted a
data collection app. They selected this
newly-available app because it could
34 | January 2016
www.power-grid.com
synthesize different kinds of data across

a variety of devices, including iPhones,
iPads, Windows Mobile and Android
devices. The geospatial software application SL-serco used can be deployed
in various utility settings beyond water
utility applications, such as locating
buried utilities with maps created from
mobile data collection, electric meter
audits, project management via data
collection, and energy analytics generated from data reporting.
Collecting GPS coordinates immediately created opportunities for SL-serco
to increase efficiency around data collection just by more accurately locating
meters on a property. For example, if a
water utility account holder owns a 100acre property, the city may only provide
one GPS location
for the entire 100
acres, and that point
might not match
the meters location.
Now SL-sercos process can assign the
GPS coordinate to
the meter, not just
the general property
point that the city
has for the property.
Similarly, if there are
electric utility assets
such as meters or
buried lines, the
integration of previously-captured location data into mobile, real-time data
collection allows managers to quickly
and accurately incorporate that information into other project plans moving
forward.
The first immediate benefit the new
data collection mobile app provided, however, came from its capability
to create custom forms. Sutter could
quickly create forms in the software

application with all the different kinds
of data fields to better manage and track
field assets. If a form needed modifying
mid-project, Sutter made the changes
from his chosen device, even if he was
in a remote area away from the project
location. The updated form was pushed
out to the rest of the staff the next time
they synced up. This ensured data collection was always consistent.
The forms are really easy to use. I
get very few calls with questions once
the utilitys guys are out in the field,
Sutter said.
Armed with customizable tools that
meet exact needs, the utilitys teams
collected meter data quickly and efficiently. The data was then automatically transferred to the
Cloud for access by
the back office.
Businesses across
nearly all sectors
have been forced to
implement software
that can successfully integrate with
the Cloud. The digital world demands
real-time decision
making, and for
field workers, the
ability to rapidly collect data and
automatically upload that data to the
Cloud means that the information can
be turned into actionable intelligence
by project managers regardless of their
physical location. For utility companies,
this means stronger workflows and the
ability to use business intelligence in
an industry that is feeling the pressure
to successfully connect service providers with consumers who want to track
The amount of
data will grow,
so software must
grow along with
it. Connecting
devices, assets,
processes, etc.
will enable utility
companies to
improve service
and business
practices.
energy usage, and thus require more

and better data.
Sutter also was able to enter data
while offline and then simply synchronize his device when cell coverage was
again available. When he needed to
geo-reference an asset but GPS wasnt
being logged, the process was again
quite simplehe manually placed the
dot onscreen when collecting the data;
and later he assigned coordinates to
this dot.
OLD AND NEW DATA
INTEGRATED AT LAST
When SL-serco was looking to
upgrade its hardware and software
technology, the ability to integrate old
and new data ranked high on its list
of necessary qualities. Todays utility
companies need this capability for several reasons, including event tracking,
personnel and asset management, and
ability to navigate the future of energy
and utility management, which lies in
the connected world.
It is important in many of its utility-related auditing tasks for SL-serco
to have tracking capability for certain events, such as meter change-outs.
SL-serco and its utility clients can start
with an existing record, then import
previous data, as well as attach new
installed meter data, by simply creating
a new form with the software. When a
utility field technician inputs data, he or
she is adding information to an existing
record rather than creating a new log
without context.
The integration of old and new data
also allows faster re-routing sequences with GPS coordinates. SL-sercos
AMR customers typically hold a set
of accounts sequenced in a particular order for maintenance. Often the
historically assigned sequence is not the

most efficient one possible. By collecting
accurate GPS coordinates for existing
meters, SL-serco can create a faster
sequence, or route, to follow based on
the location information. Better routes
save time on maintenance projects.
As the concept of the connected
world continues to grow in critical
industries, utility companies will be
uniquely positioned to collect and analyze vast amounts of data like consumer
usage rates, energy production, smart
grid monitoring and event response for
things like outages. The amount of data
will grow, so software must grow along
with it. Connecting devices, assets, processes, etc. will enable utility companies
to improve service and business practices.
LOOKING FORWARD
FOR UTILITY COMPANIES
By using an advanced-technology
solution for collecting data and making
the most of accurate GPS locations, utilities can transform their work processes
with off the meter efficiency. The combination of BYOD work settings, data
analytics and better software has opened
up a host of possibilities for utility
companies across the board. Changing
needs at both an industrial and consumer level will require that these companies continue to grow and implement
cutting-edge technology as energy usage
and grid connectivity become even
more important. Deploying some of
the new mobile apps and other project
management software available on the
market today can put these companies
in a position to maximize manpower,
streamline project workflows, increase
efficiency and, ultimately, better manage
and complete project deliverables.
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BY MIKE BELL, SILVER SPRING NETWORKS
uch has been made in recent years

about the transformative effects the
Internet of Things (IoT)the growing
array of networked devices that includes
everything from smart appliances to heart
monitoring implants to driverless cars
will have on society. Utilities have already
played a leading role in the successful
deployment of some of these technologies,
which puts them in a unique position to
take advantage of the next generation of
the IoT as it advances. Id wager that utilities are the most critical player in leading
this transformational change as more and
more IoT devices are connected, benefiting
not only consumers, but also cities, businesses and the planet.
UTILITIES ALREADY ARE LEADING
IoT SERVICE PROVIDERS
Estimates show that there will be 50
billion connected IoT devices by 2020. For
at least a decade, many utilities have been
deploying two-way communications technology to support remote grid operations.
With many mature smart grid programs
already in place in the U.S., Australia, New
Zealand, Singapore, Brazil, Mexico and in
pockets of Europe, utilities are connecting
millions of smart meters, switches, street
lights and other sensors to help improve
grid operations and increase reliability.
They also are providing customers with
36 | January 2016
www.power-grid.com
real-time, interactive communication tools.

Utilities that have yet to deploy advanced
technology now are in a position to learn
from their peers that were early adopters of
IoT development. These utilities include:
ComEd, which has powered Chicago
and northern Illinois for more than a
century. It is investing $2.6 billion to
help modernize the states infrastructure. ComEd has already improved
its grid reliability for customers and
avoided 500,000 interruptions per
year through the use of smart switches
that can redirect outages, as well as
more than 4 million customers connections through smart metering and
a smart street light project in various
neighborhoods in the city. In addition,
the utility intends to leverage the same
network connecting these devices for
a whole range of smart city devices
and applications to improve Chicagos
economic viability and livability.
Pacific Gas & Electric (PG&E), which
has been a vocal advocate of developing a Grid of Things for tomorrow.
PG&E, which services one of the largest networks in the world across a service territory the size of Great Britain,
achieves 600,000 remote operations
annually, as well as other benefits.
PG&Es President Tony Early wants to
expand its existing grid to connect

devices including electric vehicles,
rooftop solar, battery storage and
additional smart appliances.
Florida Power & Light, which has
deployed a multi-application network connecting more than 4.5
million electric meters. FP&L processes 3 billion readings per month,
allowing it to eliminate 42,000
truck rolls annually through remote
outage checking and decrease outage resolution from two hours to
less than two minutes. The network
also supports distribution automation functionality and the worlds
largest connected street lights program, both of which will increase
grid reliability even further.
The next generation of the IoT will
see progressive utilities further leverage
these devices. Utilities will continue
to use the robust data and two-way
communication networks that make
their connectivity possible to extend
infrastructure initiatives in communities
and cities. In the process, utilities will
open new streams of potential revenue, forge deeper community ties and
well-position themselves as leaders for
tomorrows IoT opportunities.
UTILITIES ALREADY HAVE THE
INFRASTRUCTURE IN PLACE
We live in an interconnected world
where the winners in each industry typically are those that have led the adoption
of technology. Weve seen this happen in
every great technological revolution
from transportation to telecommunications to industrial manufacturing and the
Internet. These revolutions have greatly
Mike Bell is President,CEO,and member of the
Board of Directors for Silver Spring Networks
January 2016 | 37
www.power-grid.com
CAN STOCK PHOTO INC. / FOCALPOINT
benefited consumers and the growth and

longevity of commercial industry.
The reason that the aforementioned
industries have been successful in creating networks is because their foundations are built on open standards.
Similarly, smart grid networks are now
being built using open, globally recognized IP standardsin contrast to
early proprietary networks that ended
up with isolated, stranded assets. These
open standards networks provide utilities with endless possibilities through
intelligence at the edge of the grid and
the ability to add infinite numbers of
grid-edge devices in the future.
The true leap forward, though, has
come from more recent, rapid advances
in wireless network technology and the
plummeting cost of processing power.
Instead of limited, single-purpose networks that connect dumb devices to
the central station, today smart grid and
IoT networks create massively scaled,
distributed computing platforms. These
systems exploit the reliability of wireless
mesh networking that allow devices
to connect to each other, not just to
centralized network hubs. This mesh
of connections makes the network scalableeach time new devices are added
network reliability is strengthened,
rather than weakened.
UTILITIES COMMUNITY
CONNECTION WILL DRIVE
COLLABORATION AND
INNOVATION
Utilities are the heartbeat of their
communities and cities, connecting the
people who live in various neighborhoods to their larger community. By
working more closely with the public
sector and educating them on the benefits of proven IoT technology, utilities
38 | January 2016
www.power-grid.com
can proactively help city decision-makers leverage their existing network infrastructure to rapidly modernize aging
city assets. This could include services
like smart water networks, electric vehicle chargers, bike kiosks, smart parking, weather and pollution sensors and
smart street lights and traffic controls.
Every city has some challenges that
can be readily solved by working in
partnership with their utility counterparts. Opening these platforms to other
commercial enterprises and innovative
developers will expand this value even
further.
With infrastructure and the proven
results in place, utilities can do more
than passively wait for the future. Theres

a popular saying in Silicon Valley that
your great idea could become someone
elses invention. IoT connected by open
standards-based platforms will create an
innovation flywheel. As ubiquitous connectivity drives smarter devices, a new
era of real-time data driven applications
will give entrepreneurs and startups the
sensor data to create new IoT applications for health and safety, transportation and other public infrastructure that
can positively impact citizens quality of
life. With help from their communities
utility, entrepreneurs can be inspired to
solve challenges with innovative leadership and projects.
CAN STOCK PHOTO INC. / IQONCEPT

CAN STOCK PHOTO INC. / YERSHOVOLEKSANDR
BY NEIL STROTHER, NAVIGANT RESEARCH
f you cringe at the mention of the

Internet of Things (IoT) concept as so
much bloated hype, you will get no argument from me. Seems everyone and every
company even remotely connected to technology has an IoT story or angle.
Yet market forces point to some real
momentum pressing the idea forward.
Key stakeholders are making substantial bets on the idea to go along with
emerging strategies. For those in the utility sector, these moves have important
implications, especially for the residential segment.
Consider these moves: Samsung
paid approximately $200 million for
SmartThings in 2014; IBM has said it
intends to invest $3 billion in IoT technology over the next four years; Intel is
taking over Altera for about $17 billion,
a move inspired in part by IoT motives;
and UK-based Dialog Semiconductor is

acquiring Atmel for $4.6 billion as part
of its plan to exploit the IoT trend. Other
corporate IoT strategies are emerging as
well from technology titans. For example, Google is betting on its Brillo platform that has several components: an
Android-based embedded operating system, some core services based on Weave,
and a developer kit. Apples HomeKit is
the companys platform for residential
IoT devices that are just entering the
market.
In the smart grid sector, major players
have formulated their own IoT strategies. Meter manufacturer Itron has been
actively pursuing the IoT through Riva,
its adaptive communications platform
based on Ciscos open standards IPv6
network. The Riva-Cisco combination
enables the network and the components
to determine on the fly an optimized data

pathway, either radio frequency (RF)
or power line communication (PLC).
The company also launched a developer community around Riva earlier this
year in an effort to accelerate application
development.
Energy
management
provider
Landis+Gyr has its own strategy for the
IoT. The company has broadened its
offerings to include a smart metering
solution that can run on G3 PLC technology, which incorporates IPv6. This
IPv6 layer is seen as a key enabler of IoT
applications for the smart grid and the
smart home. In addition, Landis+Gyr
officials also see the companys involvement in Japanese utility TEPCOs 27
million smart meter project as one of the
Neil Strother is a principal research analyst in
the Energy Practice at Navigant. Neils current
work focuses on smart metering technologies, home energy management, and the
related business practices.
January 2016 | 39
www.power-grid.com
Body
copy
world
s largest
IoT deployments, thus
giving it a leading position as the trend
unfolds.
Likewise, smart grid network provider
Silver Spring Networks recently unveiled
Starfish, an international wireless IPv6
service for the IoT. Starfish is designed
to enable utilities, cities and enterprises
to leverage a reliable and secure network
for IoT services. Starfish is based on the
open IEEE 802.15.4g wireless interoperability standard known as Wi-SUN. The
company plans to make Starfish available
to customers in North America, Latin
America, Europe, Asia, Australia and
New Zealand starting in 2016.
IoT DRIVERS
Smart meter, or advanced metering
infrastructure (AMI), deployments are
one of the main drivers of the IoT trend
for utilities and their suppliers. Once
the infrastructure is in place, it enables
applications based on the massive data
volumes generated from the connected
devices. Analyzing this grid data then
becomes a focal point for the business and drives insights for commercial
and residential customers, as well as
increased grid stability and optimized
real time power procurement.
Among consumers, IoT technology
promises smarter homes with enhanced
RESIDENTIAL loT DEVICE REVENUE

BY REGION, WORLD MARKETS: 2015-2025
70,000
North America
Europe
Asia Pacific
Latin America
Middle East & Africa
60,000
$ Millions
50,000
40,000
30,000
20,000
mobile devices and applications, which

has created a strong expectation that
in-home devices will be connected
through Wi-Fi or Bluetooth or existing
wires, and that these devices should be
able to interoperate. Another expectation
is that devices like thermostats can connect to the Internet and share data with
other devices, and be reachable by owners over wide-area cellular connections,
be they 3G or 4G. Moreover, installing
the latest devices has gotten somewhat
easier with standard protocols like Wi-Fi,
making plug-and-play more of a reality.
From a manufacturing standpoint, an
important driver of IoT adoption has
been falling component costs. For many
devices, the costs of key chipsets or sensors have fallen to very affordable levels
as volumes have increased, helping drive
overall device costs down.
In addition, the boom in cloud computing is a clear driver. The wide availability and lower costs for cloud storage and processing power enable many
stakeholders to affordably gather and
analyze data from devices and deliver
value and insights beyond just connectivity.
10,000
0
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025
Source: Navigant Research
WHAT IS IoT?
In simple terms, Internet of Things
is a collection of intelligent devices and
sensors that provide control, with or
without human intervention. These connected things also relay data via wired
or wireless connections, sometimes with
the aid of the Internet or Cloud functionality. The benefits of the IoT broadly
include automation, energy efficiency,
enhanced maintenance, greater control,
improved comfort and stronger security.
40 | January 2016
www.power-grid.com
systems that integrate smart meters,

smart thermostats, connected lighting,
smart appliances and security systems
that combine door locks, motion sensors
and cameras. As people become more
familiar with these integrated systems,
there is a growing awareness of energy
management capabilities that can boost
a homes energy efficiency and reduce
monthly energy bills.
Another driver from the customer demand side is the proliferation of
IoT BARRIERS
As with any emerging technology trend, however, there are barriers.
Though standards do exist for communicating among devices, there are
numerous protocols and differing standards that create interoperability issues.
With incompatible technology choices
available, consumers can be confused,
which stalls adoption. For device manufacturers and solution providers, the
various protocols and standards create
tough decisions, too, about which ones
to support, or not.
More expensive devices tend to hinder
Body
copy
the
IoT market
as well. Even with com- in 2025, which represents a compound IoT MOMENTUM ACCELERATING
With millions of connected devices
ponent prices dropping, IoT hardware is annual growth rate (CAGR) of 25 percent.
often more costly than traditional alterna- The North America market is expected to already in use, from smart meters to
tives, and this is likely
see revenue grow from smart thermostats to connected lighting
With millions of
to be the case for at
nearly $2.5 billion in systems, the IoT market already exists,
connected
devices
least the next couple of
2015 to $17.7 billion even if many dont recognize it yet. And
already in use, from in 2025, with a CAGR the momentum is accelerating. At the
years. For instance, the
latest smart thermostats
of 21.7 percent. In recent European Utility Week confersmart meters to
are several times more
Europe, IoT device ence in Austria, the IoT was on many
smart thermostats
expensive than the
revenue is anticipated peoples minds. Most agree the market
to connected
standard products, and
to increase from $2.9 drivers are strong and the barriers can
lighting systems,
smart meters cost more
billion in 2015 to $24 be overcome. And even though there is
the IoT market
than conventional verbillion in 2025, which plenty of uncertainty at this relatively
already exists,
sions. Another obstacle
represents a CAGR early stage of development, utilities,
even if many dont
is battery life; some IoT
of 23.6 percent. hardware vendors and software prorecognize it yet.
devices rely on batteries
Shipments of smart viders see new opportunities for IoT
in order to function, and there is still some meters, smart appliances, smart thermo- technology, although growth is likely to
uncertainty about how long those batteries stats and security and management sys- be more evolutionary than revolutionneed to last.
tems are expected to be among the main ary. The hype seems to be waning just
a bit.
Beyond these issues, overall IoT aware- revenue drivers.
ness is still lacking among many consumers who have vague notions about IoT
products for their homes, and how they
might benefit. Many consumers have yet
to experience the technology and do not
understand the potential benefits. In addition, some harbor privacy concerns as an
increasing number of connected devices
share personal usage data that could be
abused. Similarly, others raise the issue
of potential security breaches, which has
some validity given that a home or business with a growing number of connected
devices will have multiple entry points that
With over 71,000 mission critical display wall
installations worldwide, Mitsubishi Electric plays an
cybercriminals might exploit, despite the
essential role in keeping our modern world moving.
security layers built into IoT protocols.
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WALL DISPLAY SOLUTIONS
A GROWING IoT MARKET

Even though these barriers exist,
Navigant Research views the drivers
as more dominant, and as a result the
IoT market is likely to grow. Navigant
Research expects overall revenue attributed to residential IoT devices to grow from
$7.3 billion in 2015 to $67.7 billion
From Moscow to Tokyo and New York to Istanbul, Mitsubishi Electric

displays operate around the clock, helping ensure the smooth running of
the network and allowing operators to zoom in quickly to any potential
trouble spots. With an expected lifetime of 100,000 hours. Mitsubishi
Electric display wall cubes are designed and built to meet the most
demanding requirements of the end user.
Where there is a need to monitor and control information flows,
Mitsubishi Electric is there.
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January 2016 | 41
www.power-grid.com
BY BENNETT FISHER, RETROFICIENCY
tility-commercial customer relationships historically have been relatively

simplethe utility supplies reliable power
at a reasonable rate, usage is determined
monthly, a bill is sent and customers pay
those bills. Today, however, customers have
more choice in how they procure and
generate energy. A recent Shelton Group
survey revealed that more than half of the
commercial customers polled would buy
energy or energy management services
from someone other than their utility if
they could.
The same survey revealed, however, that
utilities have opportunities to establish new
revenue streams and drive energy efficiency
savings. In the survey, 70 percent of commercial respondents expressed interest in
energy services agreements.
To capitalize on new potential revenue
streams, utilities must establish deeper relationships with their commercial customers.
A dynamic customer relationship provides utilities with the opportunity for value-added conversations and interactions
outside of the narrow bill payment transaction. This interaction opens the door for
utilities to more easily combat competitive
threats, deliver energy savings programs
and expand their offerings.
Traditional marketing efforts and customer interaction models, which tend to
rely on impersonal messages delivered
42 | January 2016
www.power-grid.com
to the mass market, are not sufficient

if utilities are going to significantly
improve their position with customers.
These approaches simply do not capture
the attention of business customers,
who may spend little time thinking
about their energy consumption, and
even less time thinking about the entity
that provides that energy.
Utilities are in a prime position
perhaps more so than any other type
of companyto take marketing and
engagement to the next level. While
enterprise peers in industries such as
retail, healthcare and financial services
have fully embraced data-driven marketing, they are often subject to customer blind spotssignificant gaps in the
data available to them that make it difficult to determine customers behavior.
Utilities, through the interval meter data
they already collect, have high-frequency,
near-continuous visibility into how their
customers use electricity. A new class of
energy analytics solutions has emerged
to translate that raw data into actionable,
building-specific insights and then use the
information to engage customers.
An analytics-based approach can
enable utilities to transform their customer relationships, resulting in meeting and exceeding energy efficiency savings and customer satisfaction targets.
Achieving impactful results, however,
requires great execution.
Based on experience, Ecova has identified these strategies that utilities should
use to maximize their analytics efforts:
TARGET CUSTOMERS
BY NEED AND WANT
Upfront targeting and segmentation is a
critical first step to dissecting a commercial
portfolio, which consists of customers with
complex and diverse needs. Effective targeting begins by answering two questions:
How much energy can each customer
cost-effectively save? and, What is their
likelihood to participate in a utility-sponsored efficiency program? Sizing the savings potential determines how much energy efficiency products and services a given
customer needs, while propensity-to-act
scoring identifies how much energy efficiency a given customer might want (or,
can be persuaded to want).
Segmenting customers helps make sense
of tens or hundreds of thousands of individual customers by putting them into
a more manageable number of groups.
Analytics-based segmentation takes this a
step further by assigning a value for each
customer, which serves as the foundation
for all efforts thereafter.
ALIGN EFFORT WITH EXPECTED
RETURN ON ENGAGEMENT
While analytics-based targeting determines an accurate value for each customer,
thats only one side of the equation. The
other side is the cost to acquire that value,
which is driven largely by the marketing
strategies used to capture a customer.
The cost to capture a customer varies
based on the channel leveraged (web,
print, email, phone, in-person, etc.) and
the frequency of the engagement. A strong
analytics-based program will stratify customer outreach tactics based on expected

return and value. The highest potential
customers might receive the high-touch
phone calls, and potentially in-person
meetings, to ensure that customer receives
and understands the opportunity. More
moderate potential customers should
receive communications via lower cost
channels, such as print or email. Still yet,
lower potential customers can be handled
on an inbound basis. In addition, for a
great customer satisfaction booster, a utility
can proactively let these customers know
how well theyre doing in their energy
management efforts.
PERSONALIZE THE MESSAGE
TO YOUR AUDIENCE
One of the major benefits of analytics
is that it allows utilities to personalize an
engagement message to customers. This
personalization not only ensures that the
information being provided is as relevant
as possible, but it also establishes credibility and trust.
In fact, putting the right wrapper around
the analytics can be as important as the
insights themselves. A utilitys commercial
customer base can be incredibly diverse in
terms of its level of sophistication, resources and motivators. Large commercial customers are increasingly sophisticated about
their energy usage, with a strong understanding of their systems and why they are
being operated the way that they are. Midmarket customers may vary by segment
even though their overall consumption is
similar. For example, a school district may
have a centralized energy manager overseeing several buildings, whereas a local
grocery store chain may not have anyone
thinking about energy efficiency, even on a
part-time basis. The smallest of customers
are often the least knowledgeable, even
though saving on their energy bills might

have a big impact on their bottom line.
PAVE THE PATH
TO CONVERSION
Analytics-based insights should be supported by a process that converts issues
into projects. Much like the message wrapper can vary by customer segment, so too
can the post-engagement conversion process. Factors such as the level of sophistication, the measure(s) to be investigated and
the utilitys relationship with the local value
chain may influence what the best next
step might be in a given situation. Utilities
should have a plan in place for each situation, such as the right questions to ask or
information to gather, as well as how to
escalate buy-in on specific projects from
customers. Once that is accomplished,
the utility value chain (e.g., contractors,
trade allies and product companies) must
have the right context and data for these
opportunities so they are aligned to execute
on the measures to which the customer is
committed. Analytics can be beneficial by
offering all parties a consistent view of the
relevant energy efficiency opportunities.
TAKE A LONG-TERM VIEW
While analytics often can help utilities
achieve results quickly, a successful engagement strategy that incorporates a long-term
plan and approach will maximize desired
outcomes, such as driving energy savings
or improving customer satisfaction.
As is the experience with marketing
most products and services, many business customers take action right away,
but others require multiple touchpoints
or impressions before showing interest.
Sustained engagement allows utilities to
vary their messages and offers based on
overall commercial program strategies
and goals.
The timing of when a commercial

customer invests in energy efficiency
is often driven by factors beyond just
energy savings or payback period. There
are key decision points or events, such
as budget cycles, equipment end-of-life
replacement, building renovations or
changes in building management, that
might be the tipping point for participation. Relevant engagement touchpoints
will keep energy efficiency and the utility tops in the minds of customers when
these events happen, whenever they
may be. In addition, reaching customers
when they are ready to move forward
can be the difference between converting them vs. not.
Finally, longer-term engagement
opens the possibility for providing customers new insights over time. How is
their energy use changing? How much
did they save from an energy efficiency action? A utility that can provide
answers to these questions is well-positioned to be a trusted energy solutions
advisor for commercial customers.
PARTING THOUGHTS
Utilities, now more than ever, must
aggressively work to transform their
commercial customer relationships.
Fortunately, they are in a prime position
to do so. With advanced energy analytics that can rapidly mine meter data,
utilities can provide insights to customers at scale like no other actor in the
market. Following these five strategies
will turn those insights into transformative business results.
Bennett Fisher has spent more than a
decade building and leading companies
around data analytics. He is the CEO and
co-founder of Retroficiency, which offers commercial building energy analytics for utilities
and energy service providers.
January 2016 | 43
www.power-grid.com
ower is rarely measured by one set of

criteria alone. As things stand, however,
there are no consistent markers for what
an acceptable and universal power quality
mix might look like. Considering the variety of challenges and environments across
the world, the industry can take more
informed steps to address challenges and
the inequalities a lack of quality power can
create. Defining and achieving an acceptable power quality mix is vital.
The technical definition of power qualitythe interaction of electrical power
with electrical equipmentdoes little to
explain its impact on end users. A farmer
in Africa could be concerned with gaining
reliable and affordable access, while a factory owner in China might demand sufficient
voltage, and an architect in Germany could
be interested in environmentally friendly
energy. These disparities in needs and
attitudes toward electricity make understanding the various contributing factors to
the power mix, and the challenges we face
in achieving them, all the more important.
ACCESS AND AFFORDABILITY
Access to electricity, or the lack thereof,
can have a huge impact on end users and
national economies. There often is
emphasis within the industry on keeping the
44 | January 2016
www.power-grid.com
lights on, but in many regions the focus is

still on putting the lights on.
Approximately 600 million Africans are
living without access to electricity, according Power Africa: Annual Report 2014. This
inequality creates a range of socio-economic issues, including access to healthcare and
education. High costs and a lack of investment play a key role in this inequality. The
International Energy Agency has estimated
Sub-Saharan Africa will need more than
$300 billion of capital investment to extend
electricity access to everyone by 2030. This
accounts for 64 percent of the total funding
required to achieve this goal globally.
A lack of adequate infrastructure, which
again is impacted by limited investment,
also has detrimental consequences for
national utilities ability to provide their
customers with access to electricity, particularly across vast regions and challenging
environments.
This isnt a challenge just for utilities in
developing nations, however. Countries
with vast rural landscapes, such as Australia
and some states in the U.S., face the
task of reaching populations at the end
of a transmission line often hundreds of
miles long. As these towns and populations grow, utilities must be able to reach
capacity demands and provide access that
will enable continued growth and development. As our digital world gets bigger,
those countries without access to reliable,
cost-effective power will lag further behind
in global socio-economic standings.
Creating and improving access to power
are vital parts of the quality mix and
steps to manage them long-term must be

addressed at global and local levels.
RELIABILITY AND SUSTAINABILITY
Growing pressure on utilities to meet
rising capacity demands impacts reliability
considerably. This is particularly true when
faced with inadequate and inefficient infrastructure and seasonal environmental factors, which again vary around the world.
Aging infrastructure poses a huge risk
to energy security and the challenge will
be overcome only if long-term solutions
are considered. Time and money must be
invested now to avoid massive disruptions
in the future.
The U.S. power grid, for example, is
worth an estimated $876 billion but uses
technology dating back to the 1960s and
70s. Its not hard, therefore, to understand
why reliability is declining as both population and gross domestic product (GDP)
increase, placing greater demand on that
network. With hundreds of billions of
dollars needed to modernize the network,
however, the task is easier said than done.
For that reason, sustainable power is
becoming more important. Massive capital
investment isnt feasible for most, however, improving the sustainability of power
generation sources is an achievable goal.
Indeed, more sustainable power may be the
key to the modern power quality mix, both
in terms of clean, environmentally-friendly
CAN STOCK PHOTO INC. / AROGANT
BY MATTHEW BELL, AGGREKO
electricity, as well as a modern infrastructure that is fit for the future.

The recent Paris climate agreement called
for more sustainable sources of power generation, too.
Renewable energy has one conspicuous faultreliability, or lack thereof. In
its attempt to cut greenhouse emissions,
the global utility industry will continue
to invest in renewable sources of power.
Intermittency, however, decreases reliability considerably. Effective contingency
plans, therefore, must be in place to fill
the gap wherever energy supply is reliant
on renewable energy. Protecting reliability
and fostering sustainability is a priority for
achieving power quality.
VOLTAGE LEVELS AND EFFICIENCY
Adopting innovative technologies and
energy strategies that help avoid uneconomical redundancies and reduce fuel
consumption and costs or both, would

create a more efficient power mix globally.
Updating aging infrastructure, once again,
comes hand in hand with achieving this.
Old and poorly maintained transmission lines are not only less reliable, but
they become less efficient as they wear
out. Utilities face huge costs in reducing
the negative impact this aging, poor
quality infrastructure has on capacity
levels. Some of those costs come from
maintaining the network, as well as
having to generating excessive levels of
power to meet demand. These issues
can lead to additional costs associated
with power disruptions. These expenses
are unsustainable on a global scale.
Reduced voltage levels not only increase
costs for end users, but can also limit
the productivity of energy-intensive industries. Ensuring power generation and
transmission infrastructure is efficient and
maintaining output voltage levels contributes considerably to the power quality mix.
A SOLUTION?
These individual factors will continue
to be a challenge for governments and
utilities worldwide. They all play a role in
whether high levels of power quality can
be achieved. They all contribute to the mix.
While it can be difficult to create a
universal definition of power quality, pinpointing the many challenges to overcome
in a holistic way could be a first step
toward addressing power inequality and its
impact. By being mindful of end users and
their ever changing needs, the global utility
industry can set realistic standards that will
have a more valuable impact on improving
services.
Matthew Bell is head of strategic account
development at Aggreko Southern Africa.
PRODUCTS
Wi-Fi Smart Thermostat
for Residential Customers
Protective System for Substation Equipment

ABB is launching AssetShield, a new solution
Schneider Electric, a global specialist in energy man-
to shield and protect large power transformers and
agement and automation, is launching Wiser Air, the
other substation equipment from ballistic attack.
companys first Wi-Fi Smart thermostat for residential
AssetShield currently meets UL-752 Ballistic Standards
consumers.
Level 10 Rating.
Wiser Air couples Schneider Electrics energy manage-
AssetShield is an
ment expertise with intelligent design and technology to
impact and fragmen-
provide consumers with a tool that delivers energy efficient
tation-protective sys-
comfort. It comes equipped with Wiser Forecast, which
tem
for
substation
relies on Schneider Electrics
equipment such as
weather forecasts. This same
transformers, switch-
weather intelligence is used
gear,
by leading utilities, major air-
ers and capacitors. It
lines, and sports and enter-
reduces the kinetic energy of the bullets and reduces
tainment venues, and now is
spalling after impact.
available to homeowners through this exclusive offering.

It features a smartphone style, high-resolution 3.5-inch
color touchscreen and a plug-and-play design. It syncs
circuit
break-
AssetShield has been tested to protect transformers

and their sensitive components by withstanding various types of gunshots at varying distances.
seamlessly with its smartphone app, creating a unified
ABB
experience across any device or operating system. The
GO TO WWW.PGIHOTIMS.COM FOR MORE INFORMATION
thermostats hardware and Wi-Fi capability supports automatic updates, giving homeowners access to the latest
technology advancements over time, without needing to
purchase a new device.
Schneider Electric
Advanced Metering Analytics for Mobile Use

Badger Meter announced the release of the
BEACON Advanced Metering Analytics (AMA) Mobile
Solution. The new solution combines the intuitive
BEACON AMA software suite with the power of
ORION communication technologies.
Global Internet of Things Network
The BEACON AMA
Silver Spring Networks is launching Starfish, a new
software suite auto-
global Internet of Things (IoT) network available to cities,
matically synchronizes
businesses, utilities and developers.
meter reading field
The Silver Spring IPv6 network will feature speeds up to
assignments and meter
1.2Mbps, 10 millisecond latency, up to 50 miles in point-
reading data with the
to-point range and nearly limitless mesh range. It will be
cloud-based BEACON
open to cities, IoT developers, utilities, entrepreneurs and
AMA software any time an Internet connection is
companies looking to build businesses on the network
established. This saves utilities time and vehicle mile-
and will be accompanied by an SDK and HDK offering, a
age as meter readers do not have to come into the
free entry level service plan which will deliver 5,000 mes-
office to receive assignments or deliver data. In addi-
sages x 16 bytes per month, and a Global IoT Hackathon
tion, it allows for faster viewing of water usage data,
series to spur development.
increasing utilities real-time decision-making abilities.
Silver Spring Networks
Badger Meter
46 | January 2016
www.power-grid.com
DistribuTECH 2016: The industrys most

comprehensive conference on automation, smart grid
and T&D engineering. Feb. 9-11, 2016, Orlando, Florida.
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CALENDAR
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Daniel Greene
918.831.9401 danielg@pennwell.com
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15 18
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New Orleans
22 24
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G&W ELECTRIC CO. ..................... 13

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Austin, Texas
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Sandy Norris
918.831.9115 fax 918.831.9834
sandyn@pennwell.com
For assistance with marketing strategy or ad creation,

please contact PennWell Marketing Solutions
VICE PRESIDENT
Paul Andrews
240.595.2352 pandrews@pennwell.com
REPRINTS
Rhonda Brown
219.878.6094 fax 219.561.2023
rhondab@fosterprinting.com
www.ntea.com/worktruckshow
Indianapolis
2 4
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http://www.wsew.jp/en/
Tokyo, Japan
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Clemson Power
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INTERNATIONAL INC.
International Battery
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http://psc.rtpis.org/
Clemson, S.C.
21 24
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RED LION CONTROLS ................. 25
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ISRAEL SALES MANAGER

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Margola Ltd.
1/1 Rashi Street, Raanana 43214 Israel
phone/fax +972.9.899 5813
aronovic@actcom.co.il
The Work Truck Show
World Smart Energy Week
S&C ELECTRIC COMPANY. ............ 3

SAP AMERICA INC. ....................... 11
SAP AMERICA INC. ....................... 19
SATEC INC. ...................................... 7
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3 8
International Conference
of Doble Clients
http://www.doble.com/event/
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Boston
21 22
Advanced Energy
Conference
http://www.aertc.org/conference
2016/index.shtml
New York
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M AY
CHINA & HONG KONG SALES MANAGER

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ACT International
Unit B, 13/F, Por Yen Building
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adonism@actintl.com.hk
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Electric Light & Power

Executive Conference
IEEE PES Transmission

and Distribution Conference
and Exhibition
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Dallas
January 2016 | 47
www.power-grid.com
PARTING THOUGHTS
TALK
Some solar company

executives will say that the
sky is falling if we make any
changes but the truth is that
solars bright future will
only be assured by moving
forward with smart energy
reform.
Steve Malnight, senior vice president of regulatory
affairs for Pacific Gas & Electric, about proposed net
metering rule by California Public Utilities Commission.
And never bet against the

engineersthey always find a
way to make it work.
NextEra Energy executive John Ketchum at Wells
Fargo Energy Symposium
These negotiations are not about

them and us. They are about all
of us, developed and developing
countries, finding common ground
and solutions together.
Miguel Arias Caete, the EU climate commissioner,
about the Paris climate deal
Thermal power
generation must
supplement
renewable
resources, not the
other way around.
Steven Berberich, CEO of the California Independent
System Operator, at POWER-GEN International Keynote
TRENDS
Revenue from Direct Current distribution

network implementation projects is expected
to total $33 billion from 2015 to 2024.
Navigant Research report
A study of a variety of business types found that 92 percent

of 63 businesses reported reduced maintenance materials costs
and 63 percent avoided procurement costs (thanks to energy
efficiency measures).
American Council for an Energy-Efficient Economy report
The world can save an estimated $550 billion on the cost of deploying clean
energy technologies over the next decade if countries work together to accelerate
innovation by unlocking global collaboration.
Carbon Trust report
Employment of wind turbine service technicians is projected to

grow 108 percent from 2014 to 2024, much faster than the average
for all occupations. However, because it is a small occupation, the
fast growth will result in only about 4,800 new jobs
U.S. Bureau of Labor Statistics
TWEETS
Becoming #NERCCIP V5 compliant is
necessitating changes in overdue #utility
#cybersecurity preparations & posture
@BridgeEnergyGrp
Why Threat Matters for Critical Infrastructure

by @gibsorebo #utility #cybersecurity http://ow.ly/VVZ66
@leidosengineering
The value of #renewable #energy doesnt

translate under current regulatory structures.
That needs to change. http://ow.ly/VMCov
@ABBNorthAmerica
Every unit of energy saved is 1.3 units

of energy earned. #energyefficiency
@PiyushGoyal
January 2016 | 48
www.power-grid.com
Raymond Okeke
Project Engineer
Alexa Tereszczenko
Project Assistant
Jim Calder, Senior Manager,
Power Delivery Services
Tap into forward thinking.

Take on the connected world.
VISIT US AT:
Leidos Engineering is helping utilities to become
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Visit us at
DISTRIBUTECH
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Melissa Saddler
Energy Management Systems Administrator
Lubbock Power & Light
The ACS mobile suite offers rich,

real-time, two-way customer
engagement to improve our
power restoration efforts.
Contact us: 800.831.7223 | Extension 4
Outage Management
Mobile
Energy Management
Substation Automation
Feeder Automation
SCADA
Customer Infrastructure Solutions
acspower.com
All Rights Reserved.
Our customer-relationship secret is trust. Our customers trust ACS

to execute their vision while we work as a team to deliver innovative
automation solutions worldwide. Since 1975, our systems & services
have enabled improved grid reliability, resiliency and eciency for
utilities of all sizes. Let us help you realize your goals with proven
technology, turnkey services and industry-leading support.
Advanced DMS
2015 Advanced Control Systems, Inc.
Since 1982, Lubbock Power & Light has managed their mission-critical
systems with ACSs PRISM products, and recently selected PRISMTM
Real-time OMS. Coupled with ACSs mobile solutions, LP&L can manage
outages and communicate with customers like never before, while
providing crews with real-time information on their 4,300-mile grid.

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Introducing an

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Bring Your Own Device

Utilities are quickly learning how newly developed

36 The Internet of Things

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Utilities are the most critical player in leading this

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From the Editor 4

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are also available on microfilm and microfiche

42 5 Analytics-Enabled Engagement Strategies

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FROM THE EDITOR

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