JOB & PERSON SPECIFICATION GRADUATE TRAINEE

JOB TITLE:

Graduate Trainee

REPORTS TO: Senior Contract Manager/

Contract Manager/Deputy Contract Manager/ Team
Leader/Placement Manager (depending on post) &
Graduate Scheme Sponsors

DEPARTMENT: Operations
COMPILER: Deputy Director, HR/L&D
DATE: January 2013

RESPONSIBLE FOR: Assistant Support Workers /

domestic staff/PSAs (where appropriate)

Overall Purpose
To complete Look Aheads Graduate Scheme in supporting vulnerable people to move towards greater
independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities
Graduate Trainees will be required to demonstrate strengths in all the indicators set out in the relevant
Look Ahead Competency Model. More specifically, the post-holder will:

Undertake two 6 monthly placements in Operations (within an Accommodation Based Service

and a Floating Support Service)

Develop support work skills under the guidance of the Line Manager and team members
including key-working, undertaking assessment of needs/risk assessments, supporting action
plans and developing links with key agencies etc.

Undertake specific performance improvement projects as assigned by the Line Manager or

Programme Sponsor.

Complete a Graduate/Line Manager Agreement

Complete Look Ahead's Bridge Programme (Training for management positions)

Attend regular programme sponsor meetings to review progress against objectives

Adhere to Look Aheads Policies and Procedures.

Engage in learning and development activity to increase knowledge and skills.

Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/PSAs

where appropriate.

Undertake any other duties consistent with the grade and nature of the post as may be
reasonably assigned.

The above sets out the posts key responsibilities. The post holder will be required to undertake
various tasks and duties to ensure that these key responsibilities are effectively met.

JD & PERSON SPEC JAN 2013

JOB & PERSON SPECIFICATION GRADUATE TRAINEE

PERSON SPECIFICATION:
LAHC Competency Model Framework (non-management)
This generic framework mirrors the Balanced Scorecard Business system and its approach to the
measurement of LAHC organisational effectiveness in four key performance areas: Customer
Relationship Management (CRM); Business Processes and Operations (BPO); Leadership (L) and
Results Orientation (RO).
CRM

BPO

Key Account (Service Planning)

Planning & Organising

Relationship Building

Technical/Legal/Systems Knowledge

Relationship Management

Resource Utilisation

Leadership

Results Orientation

Vision/Culture

Commercial/ Business Acumen

People Potential

Financial Awareness

Communications Management

Performance Management

In submitting your CV / Application (dependant on the job you have applied for), consider what
indicators you would expect to see under each of the three headings within each competency
quadrant and demonstrate how you meet them.

Personal Attributes
Enjoys social interaction and the company of others, joins in local activities to
encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or
obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customerfocused
Is motivated towards excellence and improvement of personal performance with
a can do attitude
Ability to cope positively with challenging and diverse behaviours

JD & PERSON SPEC JAN 2013

JOB & PERSON SPECIFICATION GRADUATE TRAINEE

Benchmark Qualification and Experience Level

Degree (Graduates within the last 3 years from September 2013)

Applicants may have other post graduate qualifications

Remuneration
Grade: Graduate Trainee
2013 Salary: 18,000 pa.
Note: The Company may change this Job Description and Person Specification from
time to reflect the changing needs of the business. Substantial changes could require a
job evaluation re-assessment which could affect the job grade and contractual terms of
this job.

JD & PERSON SPEC JAN 2013