Diana Winger

58 Simcoe St
Orillia, Ontario
L3V 3T9
705-326-0722
Cell: 705-330-5426
Email: wingerdiana@yahoo.ca

Objective: To utilize my, customer service, sales, merchandising and

management experience in the retail sector.

Education:
Grade 12 graduate, Twin Lakes Secondary School
Post secondary computer course Georgian College

Work History:

Sales Representative/Merchandiser
Feb 2008 – July 31, 2009 contract work.
Suggestive order selling and merchandising for top selling dairy company.
Product support, Maintaining customer relationships.
Maintaining store planograms, inventory levels, Grocery resets.
Inventory audits. Proven distribution results. MINIMAL SUPERVISION
Fuel efficient trip planning.

Sales Representative/Merchandiser
May 18/05 – January , 2008 Company Restructuring
Suggestive order selling and merchandising for top selling candy company.
Product support. Maintaining customer relationships
Maintaining store planograms , maintaining inventory levels. Grocery, convenience,
big box stores, drug stores and mass.
Inventory audits. MINIMAL SUPERVISION
Established territory, central and north Ontario. PROVEN SALES RESULTS
EXCELLENT RAPPORT WITH STORE MANAGEMENT
Extensive trip planning.

Merchandiser Jan/05 –May/07

Merchandising, planograms, mass,grocery and drug store relines
Product relines

Day Care (my home) 6 clients - Aug/04 - Nov/05

Customer Service Representative - Nov/02 - May/04

Canada Inbound call centre. - resolve billing questions
for clients - troubleshoot
cell phones. Received numerous customer service awards.

Assistant Manager/Retail Feb/00 - Apr/02 (Tim Horton's)

 Supervised 9 staff - merchandising products - accounting - customer
service - budget responsibilities - deposits - inventory.

Experience:

Eight years retail management experience with convenience stores in

Barrie, Orillia and Huntsville. 1983 – 1990

Two years experience in delinquent accounts, $100,000 collected from

Over 90 day accounts receivables 1981 - 1983

16 months of proven sales results. Ability to gain secondary displays

through increased selling techniques.

Extensive merchandising, relines and planograms - supervising six -

eight staff. Supervise inventories for numerous stores. All aspects of
retail management. Attention to detail. Job tasking and organization.

Two years working in the manufacturing sector - assembling

automotive parts - packaging parts - met or exceeded quotas.

Suggestive selling techniques, proven results

Ability to maintain excellent business relationships with store
management
Excellent organizational and time management skills
Skills: Merchandising - planograms
Ability to supervise staff- ability to keep up employee
moral
Full management capabilities
Ability to maximize profits
All aspects of customer service - including dealing with
customer complaints and concerns
Excellent customer service skills
Quick thinking abilities
Advanced Computer skills
Inventory
Accounts Receivables including delinquent
accounts

I consider myself to be a very honest and reliable person. I am

bondable.