Professional Documents
Culture Documents
Submitted by
Nirmal Kumar Lakhera
1
Centre for Development of Advanced Computing, Noida
Affiliated to
DECLARATION
I hereby declare that this Project Report entitled ‘comparative analysis of services provided
by religare and other broking house in noida’ submitted by me to the GGSIPU Delhi, is a
bonafide work undertaken by me and it is not submitted to any other University or Institution
for the award of any degree diploma / certificate or published any time before.
Semester: ______________________
Date: _________________________
2
Project Report Approval Sheet
It is certified that the Project entitled ‘comparative analysis of services provided by religare
and other broking house in noida’ was completed by Mr. Nirmal Kumar Lakhera under
my guidance during the period i.e. 1st June to 31th July. The same is hereby approved.
Branch Head
3
ABSTRACT
“A good broker system must be able to cope with an extremely complex and
dynamic environment.”
Microstructure of the stock market in which brokers work is highly dynamic and volatile.
Many stocks are available to be bought and sold, each exhibiting its own patterns and
characteristics that are highly unpredictable. With so many options and considerations that
need to be taken into account, it is an extremely arduous task for a broker to investigate
aspects of the stock market and consistently provide effective advice to their clients. Thus,
brokers perform their day-to-day tasks with the aid of a broker system. Such a system should
provide tools for interacting with exchanges and performing analysis. As a consequence,
these broker systems are quite large and complicated by themselves This research aims is to
analysis Stock broker on the basis of their services, products, growth, and their subsidiaries.
Because Stockbrokers are one of the main participants in stock exchanges worldwide, they
often act as an agent for their clients, making trades on their behalf. They also act as advisors,
providing suggestions to their clients on what stocks to buy and sell.
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6. Concluding and recommending procedures to improve upon the trading options.
ACKNOWLEGDEMENT
It gives me pleasure to present this project report, which is an outcome of the study
“Comparative research analysis of the services provided by Religare securities Ltd. with
other broking houses”.
I wish to express my sincere gratitude to innumerable number of people who have been
associated with me throughout this project. I feel blessed to have the opportunity of
expressing my hearty gratitude to the following personalities, without the help of whom my
project could not have been hatched.
Source of firstly I would like to acknowledge my sincere thanks to Mr. Sachin kumar sharma
(Branch Head) who gave me an opportunity to carry out this project and had been a constant
inspiration.
I am grateful to my faculty guide Ms.Mary jachinta for the Summer Internship Project, for
their regular guidance without which my project report would not have been completed.
I am also thankful to the other staff member of Religare securities ltd. for their continuous
motivation throughout this program, which really helped me in completing this project.
I also like to thank our Head Dr. R.K.Singh, who promoted us to do our Summer Internship
Program with Religare Securities Ltd. I also like to thank all our faculties who have taught us
and have shared their experience with us which has helped us in doing our project.
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TABLE OF CONTENTS
1.7 SERVICES 16
REVIEW OF LITERATURE
6
2.4 HOW TO INVEST IN STOCK MARKET 30
VIII ANNEXURE 60
IX BIBLOIGRAPHY 63
LIST OF TABLES
LIST OF FIGURES
TABLE PAGE NUMBERS
2.1 Difference between bank account and demat account 28
FIGURES PAGE NUMBERS
2.2 Similarity between bank account and demat account 28
1.1 Structure of company 15
1.2 5.1&5.2 Comparative study of broking houses
Logos of organization 51-52
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7
5.3 Delivery charges chart 55
The project titled “ comparative study of services provided by Religare securities ltd and
other broking houses in noida” has been carried out for “Religare securities limited.”
There is growing competition between brokerage firms in post reform India. For investor it is
always difficult to decide which brokerage firm to choose.
Research was carried out to find which brokerage house people prefer and to figure out what
people prefer while investing in stock market.
This study suggest that people are reluctant while investing in stock and commodity market
due to lack of knowledge
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Main purpose of investment is returns and liquidity, commodity market is less preferred by
investors due to lack of awareness. The major findings of this study are that people are
interested to invest in stock market but they lack knowledge.
Through this report we were also able to understand, what are our Company’s (Religare
securities Ltd.) positive and strong points, on the basis of which we come to know what can
be the basis of pitching to a potential client. We also gave suggestions to the company, what
improvement can be done to our product.
I hope Religare securities Ltd. will recognize this as well as take more references from this
project report.
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Chapter – 1
Introduction to Religare
1. INTRODUCTION
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1.1 About the company:-
The diverse bouquet of financial services which Religare offers can be broadly clubbed
across three key verticals - Retail, Institutional and Wealth spectrums. The services extend
from asset management, Life Insurance, wealth management to equity broking, commodity
broking, investment banking, lending services, private equity and venture capital. Religare
has also ventured into the alternative investments sphere through its holistic arts initiative
and Film fund. With a view to expand, diversify and introduce offerings benchmarked
against global best practices, Religare operates in the life insurance space under 'Aegon
Religare Life Insurance Company Limited' and wealth management under the brand name
'Religare Macquarie Private Wealth'
NAME
Religare is a Latin word that translates as 'to bind together'. This name has been
chosen to reflect the integrated nature of the financial services the company offers.
SYMBOL
The Religare name is paired with the symbol of a four-leaf clover. Traditionally,
it is considered good fortune to find a four-leaf clover as there is only one four-leaf clover for
every 10,000 three-leaf clovers found.
For us, each leaf of the clover has a special meaning. It is a symbol of Hope. Trust. Care.
Good Fortune.
The first leaf of the clover represents Hope. The aspirations to succeed. The dream of
becoming. Of new possibilities. It is the beginning of every step and the foundation
on which a person reaches for the stars.
The second leaf of the clover represents Trust. The ability to place one’s own faith in
another. To have a relationship as partners in a team. To accomplish a given goal
with the balance that brings satisfaction to all, not in the binding, but in the bond that
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is built.
The third leaf of the clover represents Care. The secret ingredient that is the cement
in every relationship. The truth of feeling that underlines sincerity and the triumph of
diligence in every aspect. From it springs true warmth of service and the ability to
adapt to evolving environments with consideration to all.
The fourth and final leaf of the clover represents Good Fortune. Signifying that rare
ability to meld opportunity and planning with circumstance to generate those often
looked for remunerative moments of success.
Hope. Trust. Care. Good Fortune. All elements perfectly combine in the emblematic
and rare, four-leaf clover to visually symbolize the values that bind together and form
the core of the Religare vision.
Accent usage
The diacritical tilde mark ( ˜ ) over the letter A in the Religare typeface indicates a palatal
emphasis sound of the letter A.
Vision - To build Religare as a globally trusted brand in the financial services domain and
present it as the ‘Investment Gateway of India'.
Mission - Providing complete financial care driven by the core values of diligence and
transparency
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• Portfolio Management Services
• Depository Services Religare Insurance Broking Limited
Religare Commodities Limited • Life Insurance
• Commodity Broking • General Insurance
• Reinsurance
Religare Capital Markets Limited
• Investment Banking Religare Arts Initiative Limited
• Proposed Institutional Broking • Business of Art
• Gallery launched - arts-i
Religare Realty Limited
In house Real Estate Management Company Religare Venture Capital Limited
Private Equity and Investment Manager
Religare Hichens Harrison**
• Corporate Broking Religare Asset Management*
• Institutional Broking
• Derivatives Sales
• Corporate Finance
* Religare Asset Management Company (P) Limited is a wholly owned subsidiary of Religare
Securities Limited (RSL), which in turn is a 100% subsidiary of Religare Enterprises Limited.
** Religare Hichens, Harrison plc. (RHH) is a part of Religare Enterprises Limited (REL) – a
leading integrated financial services group of India. Hichens, Harrison & Co. plc. (HH), established
in 1803 is London’s oldest brokerage and investment firm with a global footprint. Post its
acquisition through REL’s indirect subsidiary - Religare Capital Markets International (UK)
Limited, HH has been rechristened as Religare Hichens Harrison plc.
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www.aegonreligare.com
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• Mr. Malvinder Mohan Singh
Non Executive Chairman
• Mr. Sunil Godhwani
Managing Director & Group CEO
• Mr. Shivinder Mohan Singh
Non Executive Director
• Mr. Harpal Singh
Non Executive Director
• Mr. Deepak Ramchand Sabnani
Independent Director
• Mr. Padam Bahl
Independent Director
• Mr. J. W. Balani
Independent Director
• Ms. Sunita Naidoo
Independent Director
• Mr. R. K. Shetty
Alternate to Mr. J. W. Balani
• Capt. G. P. S. Bhalla
Alternate to Mr. Deepak Sabnani
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Fig1.1
E-Broking
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Religare provides software’s to customers for online trading on BSE, NSE, F&O, MCX &
NCDEX.different software product are:
Religare LG Diet
To derive optimum returns from equity requires professional guidance and advice.
Professional assistance will always be beneficial in wealth creation. Investment decisions
without expert advice would be like treating ailment without the help of a doctor.
● Expert Advice: Their expert investment advisors are based at various branches
across India to provide assistance in designing and monitoring portfolios.
● Timely Entry & Exit: Their advisors will regularly monitor customers’
investments and guide customers to book timely profits. They will also guide them in
adopting switching techniques from one stock to another during various market
conditions.
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● De-Risking Portfolio: A diversified portfolio of stocks is always better than
concentration in a single stock. Based on their research, They diversify the portfolio in
growth oriented sectors and stocks to minimize the risk and optimize the returns.
Religare PMS currently extends six portfolio management schemes, viz Monarque, Panther,
Tortoise, Elephant, Caterpillar and Leo. Each scheme is designed keeping in mind the
varying tastes, objectives and risk tolerance of our investors.
Our Schemes
Monarque
The portfolio aims at the ultra High net worth income(HNI) category and is structured to
provide higher returns by taking aggressive positions across sectors and market
capitalizations.
Panther
The Panther is suitable for the "High Risk High Return" investor with a strategy to invest
across sectors.
Tortoise
The Tortoise is suitable for the "Medium Risk Medium Return" investor with a strategy to
invest in companies which have consistency in earnings, growth and financial performance.
The Tortoise portfolio aims to achieve growth in the portfolio value over a period of time by
way of careful and judicious investment in fundamentally sound companies having good
prospects.
Elephant
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The Elephant portfolio aims to generate steady returns over a longer period by investing in
Securities selected only from BSE 100 and NSE 100 index. This plan is suitable for the “Low
Risk Low Return” investor with a strategy to invest in blue chip companies, as these
companies have steady performance and reduce liquidity risk in the market.
Caterpillar
The Caterpillar portfolio aims to achieve capital appreciation over a long period of time by
investing in a diversified portfolio. This scheme is suitable for investors with a high risk
appetite. The investment strategy would be to invest in scrips which are poised to get a re-
rating either because of change in business, potential fancy for a particular sector in the
coming years/months, business diversification leading to a better operating performance,
stocks in their early stages of an upturn or for those which are in sectors currently ignored by
the market.
Leo
Leo is aimed at retail customers and structured to provide medium to long-term capital
appreciation by investing in stocks across the market capitalization range. This scheme is a
mix of moderate and aggressive investment strategies.
We serve you with a diligent, transparent & process driven approach and ensure that your
money gets the care it deserves.
No experts, only expertise. PMS brought to you by Religare with its solid reputation of an
ethical and scientific approach to financial management. While we offer you the services of a
dedicated Relationship Manager who is at your service 24x7, we do not depend on individual
expertise alone. For you, this means lower risk, higher dependability and unhindered
continuity. Moreover, you are not limited by a particular individual’s investment style.
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No hidden profits. We ensure that a part of the broking at Religare Portfolio Management
Services is through external broking houses. This means that your portfolio is not churned
needlessly. Using more broking firms gives us access to a larger number of reports and
analysis, enabling us to make better, more informed decisions. Furthermore, your portfolio is
customized to suit your investment objectives.
Daily disclosures. Religare Portfolio Management Services gives you daily updates on your
investment. You can pinpoint where your money is being invested, 24x7, instead of waiting
till the end of the month to keep track.
No charge till you profit*.So sure are we of our approach to Portfolio Management that we
do not charge you for our services, until your investments start showing profit. With
customized investment options Religare Portfolio Management Services invites you to invest
across five broad portfolios to suit your investment needs.
OUR LOGOS
Logo Logo
Fig 1.2
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In most industrialized countries, a substantial part of financial wealth is not managed
directly by savers, but through a financial intermediary, which implies the existence of an
agency contract between the investor (the principal) and a broker or portfolio manager (the
agent). Therefore, delegated brokerage management is arguably one of the most important
agency relationships intervening in the economy, with a possible impact on financial market
and economic developments at a macro level.
In most of the metros, people like to put their money in stock options instead of
dumping it in the bank-lockers. Now, this trend pick pace in small but fast developing cities
like Chandigarh, Gurgaon, Jaipur, Noida etc. My research is based on the Noida region.
As the per-capita-income of the city is on the higher side, so it is quite obvious that
they want to invest their money in profitable ventures. On the other hand, a number of
brokerage houses make sure the hassle free investment in stocks. Asset management firms
allow investors to estimate both the expected risks and returns, as measured statistically.
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Chapter – 2
Theoretical Framework
and Review of Literature
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Basics of Indian Stock Market
Share or stock is a document issued by a company, which entitles its holder to be one of the
owners of the company. A share is issued by a company or can be purchased from the stock
market.
Share market where dealing of securities is done is known as share market. There are two
ways in which investors gets share from market:
Primary market: markets in which new securities are issued are known as primary market.
This is part of the financial market where enterprises issue their new shares and bonds. It is
characterized by being the only moment when the enterprise received money in exchange for
selling its financial assets.
Secondary Market: Market in which existing securities are dealt is known as secondary
market. The market where securities are traded after, they are initially offered in the primary
market. Most trading is done in the secondary market.
The Stock Market is an invisible market that trades in stocks of various companies belonging
to both the public and private sectors. The Indian Stock Market is often referred to as the
Share Market since it deals primarily with shares of various companies.
A Stock Exchange is a place where the stocks are listed and traded. Such exchanges may be a
corporation or mutual organization which specializes in the business of introducing the
sellers with the buyers of stocks and securities.
The Indian Stock Market in India comprises of two main stock exchanges:
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● Bombay Stock Exchange (BSE)
BSE
The Bombay Stock Exchange (BSE) was established in 1875.The BSE India Stock Exchange
serves as the most important for companies to raise money. The chief function of the Stock
Market of India is to help raise money as capital for the growth and expansion of various
private and public sector enterprises. Besides, the Stock Market of India provides able
assistance to the individual investors through daily updates on current position of the stocks
of the respective companies that are enlisted in the Stock Index in which the movement of
prices in a section of the market are captured in price indices. The popular acronym for Stock
Index is Sensitive index or sensex. Moreover, the liquidity provided by the exchange enables
the investors to sell securities owned by them easily and quickly. Hence a person, who is
subjected to sudden dearth of funds, can immediately sell his shares for cash in India Stock
Market.
The BSE Sensex, also known as “BSE 30” is a widely used market index not only in India
but across Asia. In terms of volume of transactions, it is ranked among the top five stock
exchanges in the world.
NSE
The National Stock Exchange of India Ltd. (NSE), set up in the year 1993, is today the
largest stock exchange in India and a preferred exchange for trading in equity, debt and
derivatives instruments by investors. NSE has set up a sophisticated electronic trading,
clearing and settlement platform and its infrastructure serves as a role model for the securities
industry. The standards set by NSE in terms of market practices; products and technology
have become industry benchmarks and are being replicated by many other market
participants.
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NSE provides a screen-based automated trading system with a high degree of transparency
and equal access to investors irrespective of geographical location. The high level of
information dissemination through the on-line system has helped in integrating retail
investors across the nation.
The exchange has a network in more than 350 cities and its trading members are connected to
the central servers of the exchange in Mumbai through a sophisticated telecommunication
network comprising of over 2500 VSATs.
NSE has around 850 trading members and provides trading in equity shares and debt
securities. Besides this, NSE provides trading in various derivative products such as index
futures, index options, stock futures, stock options and interest rate futures.
In addition to these organizations there are other organizations highlighting on the share
trading in the Indian Stock Market are:
The Nifty and the Sensex are the indicators which are the parameters denoting the prices of
the stocks of the major companies of the NSE and the BSE respectively.
The Indian broking industry is one of the oldest trading industries that has been around even
before the establishment of the BSE in 1875. Despite passing through a number of changes in
the post liberalization period, the industry has found its way towards sustainable growth. In
this section our purpose will be of gaining a deeper understanding about the role of the Indian
stock broking industry in the country’s economy.
The Securities Contract (Regulation) Act, 1956 [SCRA] defines ‘Stock Exchange’ as
anybody of individuals, whether incorporated or not, constituted for the purpose of assisting,
regulating or controlling the business of buying, selling or dealing in securities. Stock
exchange could be a regional stock exchange whose area of operation/jurisdiction is specified
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at the time of its recognition or national exchanges, which are permitted to have nationwide
trading since inception. NSE was incorporated as a national stock exchange.
● Shares
● Government Securities
● Derivative products
● commodity
● Units of Mutual Funds etc.
2.2 ‘Equity’/Share
Total equity capital of a company is divided into equal units of small denominations, each
called a share. The holders of such shares are members of the company and have voting
rights.
What is an Index?
An Index shows how a specified portfolio of share prices is moving in order to give an
indication of market trends. It is a basket of securities and the average price movement of the
basket of securities indicates the index movement, whether upwards or downwards.
The Sensex value is this value relative to a base period. The Base period is 1978-79 and the
Base value is 100. The Free-float market Cap is divided by a number called the index divisor
to arrive at the right value of Sensex. This divisor factors in changes in scrips, dividend paid,
etc right from the base period. A simple way to find the current index divisor would be
calculating the previous day's free-float market cap / previous day's sensex.
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Free Float Market cap (prev day) = 320000 cr
Sensex Value = 16000
Div = 320000 / 16000 = 20
Financial assets such as fixed deposits with banks, small saving instruments with
post offices, insurance/provident/pension fund etc. or securities market related
instruments like shares, bonds, debentures etc.
It is often the first banking product people use, which offers low interest (4%-
5% p.a.), making them only marginally better than fixed deposits.
These are a specialized form of mutual funds that invest in extremely short-
term fixed income instruments and thereby provide easy liquidity. Unlike most
mutual funds, money market funds are primarily oriented towards protecting your
capital and then, aim to maximize returns
These are also referred to as term deposits and minimum investment period
for bank FDs is 30 days. Fixed Deposits with banks are for investors with low risk
appetite, and may be considered for 6-12 months investment period as normally
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What are various Long-term financial options available for investment?
Post Office Savings Schemes, Public Provident Fund, Company Fixed Deposits, Bonds and
Debentures, Mutual Funds etc.
Post Office Monthly Income Scheme is a low risk saving instrument, which
can be availed through any post office.
Bonds:
It is a fixed income (debt) instrument issued for a period of more than one
year with the purpose of raising capital. The central or state government, corporations
and similar institutions sell bonds. A bond is generally a promise to repay the
principal along with a fixed rate of interest on a specified date, called the Maturity
Date.
Mutual Funds:
These are funds operated by an investment company which raises money from
the public and invests in a group of assets (shares, debentures etc.), in accordance
with a stated set of objectives. It is a substitute for those who are unable to invest
directly in equities or debt because of resource, time or knowledge constraints
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2.3 Introduction to Demat account
Definition
Demat account is a safe and convenient means of holding securities just like a bank account
is for funds. Today, practically 99.9% settlement (of shares) takes place on demat mode only.
Thus, it is advisable to have a Beneficiary Owner (BO) account to trade at the exchanges.
Basis Of
S.
Differentiatio Bank Account Demat Account
No.
n
Form of
1. Holdings/Dep Funds Securities
osits
Requirement
Mandatory (effective
5. of PAN Not Mandatory
from April 01, 2006)
Number
Interest income is
Interest No interest accruals on
subject to the
6. accrual on securities held in demat
applicable rate of
holdings account
interest
Either or
8. Survivor Available Not available
facility
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S. BASIS OF
PARTICULARS
No. SIMILARITY
Transfer of
Funds/securities are transferred only at the
3. deposits (funds or
instruction of the account holder
securities)
Physical transfer
Physical transfer of money/securities is not
4. of
involved
money/securities
Nomination
5. Available
Facility
Table 2.2
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13. Shares arising out of bonus, split, consolidation, merger etc. are automatically credited
into the demat account of the investor.
14. Shares allotted in public issues are directly credited into demat account of the
applicants in quick time.
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Getting started Documents to be attached
Note:
• The agreement required to be signed by the investor details the rights and duties of the
investor and DP.
1. There are no guarantees and not one single best way to invest.
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2. Make informed or knowledgeable choices by doing your research first before buying or
selling stocks. Never make a decision based on your emotions and guesses.
3. You should think of a goal and a plan. How much do you want to invest?
4. Look at the value of the stock instead of the price. There is always a reason for the price.
6. For beginners, you should focus on no more than 3 different stocks. If you have too many,
you might lose focus. Never focus on just one stock because you need to diversify your
portfolio to reduce risk.
7. Understand the basics of stock prices. Prices move up or down depending on future
projections.
8. You will never know everything about stocks so you need to keep on learning. Even
doctors are continuing to learn something new every day.
2. It is convenient and time saving, as dividends and interests given by the companies can
be directly credited to the investor's bank account (through ECS facility, wherever
available).
Change in bank account details
It is possible for an investor to make changes to the details of his bank account. The investor
must inform any change in his bank account details to his DP. This enables him to receive the
cash corporate benefits (such as dividends, interests) directly into his account in time and
discourages any unauthorized use by any second party.
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Minimum balance of securities required in demat account
There is no stipulated minimum balance of securities to be kept in a demat account.
Addition/deletion of the names of the account holders after opening the account
It is not possible to make changes in the names of the account holders of a BO account. A
new account has to be opened in a desired holding/ownership pattern.
Closing a demat account and transfer of securities to another account with same or
different DP
An investor, if he wants, can also close his demat account with one DP and transfer all the
securities to another account with existing or a different DP. As per a SEBI circular issued on
November 09, 2005, there are no charges for account closure or transfer of securities by an
investor from one DP to another
Definition
Dematerialisation is the process of converting physical shares (share certificates) into an
electronic form. Shares once converted into dematerialised form are held in a Demat account.
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Dematerialisation Process
An investor having securities in physical form must get them dematerialised, if he intends to
sell them. This requires the investor to fill a Demat Request Form (DRF) which is available
with every DP and submit the same along with the physical certificates. Every security has an
ISIN (International Securities Identification Number). If there is more than one security than
the equal number of DRFs has to be filled in. The whole process goes on in the following
manner:
Fig 2.1
2.7 REMATERIALISATION
The process of getting the securities in an electronic form, converted back into the physical
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form is known as Rematerialisation. An investor can rematerialise his shares by filling in a
Remat Request Form (RRF). The whole process goes on as follows:
Fig 2.2
Note:
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SEBI guideline, the minimum net worth stipulated for a depository is Rs.100 crore.
• NSDL/CDSL - The securities are held in depository accounts, like the funds are held
in bank accounts. There are two depositories in India namely NSDL and CDSL. NSDL
(National Securities Depository limited) was established in August 1996 and is the
first depository in India. CDSL (Central Depository Securities Limited) is the other
depository and was established in 1999.
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Chapter – 3
STUDY AND ANYLISIS OF
SERVICES PROVIDED BY
RELIGARE AND OTHER
BROKERAGE HOUSES
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3.1 STUDY OF BROKING HOUSES IN NOIDA
Angel Booking’s tryst with excellence in customer relations began more than 20 years ago.
Angel Group has emerged as one of the top 3 retail broking houses in India and incorporated
in 1987. Today, Angel has emerged as a premium Indian stock-broking and wealth
management house, with an absolute focus on retail business and a commitment to provide
"Real Value for Money" to all its clients.
It has memberships on BSE, NSE and the leading commodity exchanges in India NCDEX &
MCX. Angel is also registered as a depository participant with CDSL.
● Online Trading
● Commodities
● DP Services
● Insurance
● IPO Advisory
● Mutual Fund
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● Personal loans
● Quality Assurance
RELIANCE MONEY
Reliance Money, a Reliance Capital company and part of the Reliance Anil Dhirubhai
Ambani Group is a comprehensive financial services and solution provider. It is a one-stop-
shop, providing end-to-end financial solutions (including mobile and web-based services). It
has the largest non-banking distribution channel with over 10,000 outlets and 20,000 touch
points spread across 5,165 cities/ towns; catering to the diverse needs of over 3 million
existing customers.
ICICI DIRECT
ICICI Web Trade Limited (IWTL) maintains www.icicidirect.com (herein after referred to
as the "Website") whereas IWTL is an affiliate of ICICI Bank Limited and the Website is
owned by ICICI Bank Limited. IWTL has launched and established an online trading service
on the Website.
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India Infoline Security Private Ltd.
Online Trading: - It provides services in stock and commodity trading (through Internet).
SMC SECURITIES
Its products and Services include Institutional and retail brokerage of equity, commodity,
currency,derivatives,online trading , investment banking, depository services, clearing
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services, IPOs and mutual funds distribution, Portfolio management, wealth
advisory,insurance broking,equity and commodity research.
HDFC SECURITY
Indiabulls Securities Limited was incorporated as GPF Securities Private Limited on June 9,
1995. The name of the company was changed to Orbis Securities Private Limited on
December 15, 1995 to change the profile of the company and subsequently due to the
conversion of the company into a public limited company; the name was further changed to
Orbis Securities Limited on January 5, 2004. The name of the company was again changed to
Indiabulls Securities Limited on February 16, 2004 so as to capitalize on the brand image of
the term “Indiabulls” in the company name. ISL is a corporate member of capital market &
derivative segment of The National Stock Exchange of India Ltd.
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PRODUCT OFFERED BY INDIA BULLS
SHAREKHAN SECURITIES
Sharekhan Securities is one of the leading retail brokerage of Citi Venture which is running
successfully since 1922 in the country. Earlier it was the retail broking arm of the Mumbai-
based SSKI Group, which has over eight decades of experience in the stock broking business.
Sharekhan offers its customers a wide range of equity related services including trade
execution on BSE, NSE, Derivatives, depository services, online trading, investment advice
etc.
● Insurance
ANANDRATHI SECURITIES
Anand Rathi is a leading full service investment bank founded in 1994 offering a wide
range of financial services and wealth management solutions to institutions, corporations,
high–net worth individuals and families. The firm has rapidly expanded its footprint to over
350 locations across India with international presence in Dubai & New York. Founded by
Mr. Anand Rathi and Mr. Pradeep Gupta, the group today employs over 2,500 professionals
throughout India and its international offices.
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Product and services by Anandrathi securities
Products
Services
The time duration of the project is 2 months starting from 1st June and ending on 31st
August. We were given targets to be achieved during training months. The targets of each
month were:
• 5 Demat Accounts
• 5 Commodity Account
I was supposed to use the database provided by the company to make cold calls or by
directly meeting people to get new leads
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Fig3.1 The Constructive Factors of Tele calling
Limitations:
1. Cold Calling
• Voice and accent plays a major role.
• The right time to call a customer cannot be decided, as the customer may in a
different mood at the time of calling.
• Time consuming
• Less success rate
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2. Corporate
• Time consuming
• Contacts with higher authorities play a major role
LEARNINGS
• To get initial success in this field is very difficult. Although the business generation
becomes easier with time as we serve more people who then get added up in the loyal
clientage. Thus time and service are two most factors to get in this field.
• Also the corporate remains a very important segment which gets business in bulk but
retail cannot be ignored which makes your business ticking.
• Customer remains in the pivotal position.
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CHAPTER – 4
DATA COLLECTION &
RESEARCH
METHODOLOGY
47
RESEARCH METHODOLOGY
Research has its special significance in solving various operational and planning
problems of business and industry. Research methodology is the way to systematically solve
the research problem.
a. Preparation of questionnaire.
b. Collection of list of some of the broking houses so that more interaction is
possible and the variety of responses can be registered to have a good data for
analysis.
c. Visiting and asking about their feedback on the financial services like share
broking, mutual fund, etc.
1. Data requirements --
2. Primary data –
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a. Primary data has been collected by conducting Personal interview of the respondents.
b. Data collected through the questionnaire.
3. Secondary data –
1.Questionnaire
2.Telephonic communication.
3. E-mail.
Sample
Presentation of Data.
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Limitations of study
• Time and Cost – The time and cost play an important role where one goes for a
particular study. Both of these factors become constraints especially when a study is
conducted at academic level.
• Sample Size – Due to time and cost constraints the large sample was not taken. Since
the study conducted was with a small sample hence the exact picture cannot be
revealed and the findings cannot be generalized.
• Choice of Population- The population selected was limited to the places in NCR.
Hence results would have altered if some other population had been selected.
50
CHAPTER – 5
ANALYSIS AND
INTERPRETATION
51
Major Players in the Region
● Religare Securities
● ICICI Direct
● HDFC Securities
● India bulls
● Kotak Securities
● Reliance Money
● Angel Broking
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Comparative Study of Broking houses
Brokerage Equity
Name of Firm (In Paisa) (In Paisa) Clients Broker (Noida) in Rs. Money
Angel Broking
Ltd. 2 20 1000 35 1 750 5000
Sharekhan
Securities 5 25 1000 25 4 850 10000
SMC securities
ltd. 3 30 300 20 2 650 5000
Anand Rathi
Securities 3 20 500 11 2 700 0
Religare
Securities 2 25 1700 40 5 500 0
Table5.1
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AdvisoryInvestment
LoansPersonal
FundMutual
Back office
M-Connect
Insurance
E-Broking
Software
Funding
PMS
Services
Religare Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Securities
ICICI Direct No Yes Yes Yes Yes Yes No Yes Yes Yes
India Infoline
Security Pvt. Yes No Yes Yes Yes Yes No No Yes Yes
Ltd.
HDFC Yes No Yes Yes Yes Yes No Yes Yes Yes
Securities
Indiabulls Yes Yes No Yes Yes Yes No No Yes Yes
Table 5.2
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Market shares
Religare
15%
others Religare
40% Reliance money
India bulls
others
Reliance money
27%
Indiabulls
18%
Fig5.1
Interpretation: This shows that even with sufficiently high Brand Equity,
Religare ranks only 3rd amongst the Demat account providers. This is
probably because of two main reasons:
Hence, the company should crystallize its products and should indulge in
aggressive marketing and promotion.
55
Comparison of interaday brokerage
Fig 5.2
Interpretation:
This shows that intraday brokerage charges is taken by religare is 2 paisa/100 Rs and by
reliance money it is .5 paisa so for more customer religare has to work on its brokerage
charges
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Comparison of delivery brokerage
Fig5.3
Interpretation:
This shows that delivery brokerage charges is taken by religare is 20 paisa/100 Rs and by
Angel broking it is 15 paisa so for more customer religare has to work on its brokerage
charges
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Comparison of Account opening charges
Fig5.4
Interpretation:
This shows that account opening charges is taken by religare is 500 Rs and by sharekhan
securities it is 350 Rs so for more customer religare have to work on its brokerage charges
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CHAPTER – 6
CONCLUSION
59
CONCLUSION
On the basis of the study it is found that Religare securities ltd. is better services provider
than the other stockbrokers because of their timely research and personalized advice on what
stocks to buy and sell.
Religare securities ltd provides the facility of Trade tiger as well as relationship manager
facility for encouragement and protects the interest of the investors. It also provides the
information through the internet and mobile alerts that what IPO’s are coming in the market
and it also provides its research on the future prospect of the IPO.
Study also concludes that people are not much aware of stock market and while it’s going to
be biggest market in India. From the above survey and observation it is found that most of
the people who are trading in share market belongs to the employee group, next comes the
business men and other class of income people. As the share market value goes on increasing
day by day the investor who wants to invest in shares also increasing. But investing in shares
is as risky as earning yield.
Trading in online trading firm is easy as it all delivered with internet and within a few
minutes the customer can buy and sell shares which save time as well as reduction of paper
work. Hence trading in share market is increasing day by day and investors are ready to
invest their investment in share market only.
They expect all the information such less rates, less brokerages, highly returns and better
service level without delay.
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CHAPTER – 7
Recommendations
61
Recommendations
62
QUESTIONNAIRE
Date _ _ /_ _ /_ _
Name of Company :
_____________________________________________________
Address :
_____________________________________________________
1. Are you offering these products/services to your existing customers? (Please tick on
this)
Products:
Services:
A) Research & Advisory Services B) Depository Services C) Back Office
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1 DMAT Account
2 Margin Money
4 Brokerage (Commodity)
5. Are you organizing any events or survey for customer’s awareness? (If yes then
specify)
______________________________________________________________________
________
______________________________________________________________________
________
_________________________________________________________________________
____
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BIBLIOGRAPHY
1) www.mcxindia.com
2) www.religare.in
3) www.answers.com
4) www.ncdex.com
5) www.businessstandard.com
3) Business World
4) Business Economy
6) Business standard
7) Business Line
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8) Daily market commentary, daily research reports of Religare
commodities Ltd.
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