SELECT COMMITTEE ON

DIANNE FEINSTEIN
CALIFORNIA INTELLIGENCE-CHAIRMAN
COMMITTEE ON APPROPRIATIONS
COMMITTEE ON THE JUDICIARY

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COMMITTEE ON RULES AND
ADMiNISTRATIO~1

WASHINGTON, DC 20510-0504
http://feinsteill.senate.gov

March 11,2010
Digitally signed by Joseph H Zernik
DN: cn=Joseph H Zernik, o, ou,
email=jz12345@earthlink.net, c=US
Location: La Verne, California
Date: 2010.04.09 03:18:16 -07'00'

Mr. Joseph Zernik

PO Box 526
La Verne, California 91750

Dear Mr. Zemik:

Just a quick note to update you on the progress my office is making on your
case with the Office of the Comptroller of the Currency and provide you with the
enclosed interim response from the agency.

Mirella Nieto of my San Francisco office contacted the Office of the

Comptroller of the Currency on your behalf. The agency has assured me that they
will do what they can to expedite your case and keep me infonned of any progress. I
will be in touch with you as soon as I hear back from the Office of the Comptroller of
the Currency.

Please feel free to give Mirella Nieto of my San Francisco office a call at (415)
393-0707 with any questions or if there have been any changes in your case.

Sincerely,

Dianne Feinstein
United States Senator

DF:mn

FRESNO OFFICE: LOS ANGELES OFFICE: SAN DIEGO OFFICE: SAN FRANCISCO OFFICE:
2500 TULARE STREET 11111 SANTA MONICA BOULEVARD 750 B SmEET ONE POST STREET
SUITE 4290 SUITE 915 SUITE 1030 SUITE 2450
FRESNO, CA 93721 Los ANGELES, CA 90025 SAN DIEGO. CA 92101 SA" FRANCISCO, CA 94104
15591 485~7430 (3101 914-7300 (619) 231-9712 (4151 393~0707
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Comptroller of the Currency
Administrator of National Banks

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February 1,2010

The Honorable Dianne Feinstein

Attn: Mirella Nieto
One Post Street, Suite 2450
San Francisco CA 94104

Re: Case# 1070442 - Represents: Dr. Joseph Zemik

BANK OF AMERICA, NATIONAL ASSOCIATION

Dear Senator Feinstein:

This letter acknowledges a case has been opened in the Customer Assistance Group of 1l1e Office
of the Comptroller of the Cun'ency (OCC) on behalf of your constituent. Please make note of
tQe case number listeg ab~v~. y ou should ref~r~~~ 1his ~~ number when in9.-uiri~!Kiibo~t the
case by phone or include this number on any correspondence you may provide to this office.
We will review the information you have provided, contact the banle if necessary for additional
information and inform you of our decision.

While complaint processing times varY, the average complaint is usually completed witbin
60 days. If you would like to check the status of your case online, please visit
www.helpwithmybank.gov and click on the Check Case Status lillie If you have questions,
please contact this office at the number below.

Sincerely,
Customer)f.ssistance group
Office of the Comptroller of the Currency
Customer Assistance Group

DBB/cf

Customer Assistance Group, 1301 McKinney Streel:, Suite 3450, Houston, Texas 77010
Phone: (800) 613-6743, FAX: (713) 336-4301
Internet Address: www,HelpWiitbMyBank.gov
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