North Carolina Patient Safety Training

The Managerʼs Role in Patient Safety

May 4-6, 2010
North Carolina Hospital Center
2400 Weston Parkway, Cary, NC 27513

OVERVIEW
Managers in charge of a department, or nursing unit in a hospital, often called the middle SPEAKERS
managers, have a crucial role in the culture of safety for their unit. Formal training in safety and
quality for healthcare providers whether they are administrators, physicians, pharmacist, Ron Erickson
respiratory therapist, direct care nursing providers, or middle managers traditionally has been
less than adequate. In addition to a general lack of safety and quality education, there are gaps President and
noted in the perception of safety and quality between hospital senior leaders, non-clinicians and Founder of the
clinicians. Senior leaders and non-clinicians perceived patient safety and quality to be better Institute for
than that of the clinicians in direct care provider roles. Adding to this gap in perceptions Process,
between the different levels of organization, there is greater cultural variability between units Leadership, and
within the hospital. Dr. Bryan Sexton, Director of Patient Safety for Duke University Health Quality
System, found that, “the average variability that you see within an institution outpaces the Improvement
variability that you see between institutions. For example, you could have a great ICU, but walk
20 feet down the hall to another unit and it’s a miserable place. It’s like politics—all culture is
local.” Susan M.
Hohenhaus,
The unit manager has a tremendous opportunity to influence the culture of safety in the unit that MA, RN, FAEN
they manage. They are the key individuals on a daily basis that balances efficiency and
reliability, creates and sustains trust, and ultimately develops staff nurses into clinical leaders President and
advocating for the patient. Dartmouth-Hitchcock Medical Center found that “ Units Owner of
(Microsystems), the essential building blocks of the health system, can be found everywhere and Hohenhaus &
vary widely in terms of quality, safety outcomes and cost performance.” Associates

There is little dispute that organizational leadership is key in establishing quality and safety as
top priorities, establishing clear organizational goals and measures. But execution of these
goals, achieving performance measures, and developing a safety culture, requires leadership at Marion Martin,
the unit or microsystem level. RN, MSN, MBA
Managers attending NC Patient Safety Training: The Manager’s Role in Patient Safety will Executive
obtain didactic and hands-on education in the areas of reliable process design, Just Culture, Director of
teamwork and communication, as well as organization learning (RCA, FMEA), to assist in Quality and
developing a strong culture of patient safety in their organization. Patient Safety,
Moses Cone
LEARNING OBJECTIVES
Health System
• Understand the role of unit leaders in improvement, quality, and safety.
• Develop a common language of patient safety to include system design, culture, teamwork
and communication, measurement and transparency.
Patrice L. Spath,
• Demonstrate ability to develop reliable processes. BA, RHIT
• Obtain a general overview of methodologies and tools to develop a strong culture of patient
Consultant, Brown-
safety.
Spath and
REGISTRATION (Space is Limited) - Registration Closes April 23, 2010 Associates

http://www.ncha.org/meetings/?event=1055 TARGET AUDIENCE

NCHA Member Hospitals (per person)
Early Registration through April 9: $350
Registration after April 9: $425
Hospitals with 50 Beds or Less
Early Registration through April 9: $175
Registration after April 9: $225
Non-NCHA Member Hospitals
Registration Fee: $880 per person
Healthcare organization employees in any
middle management or supervisory
position. This includes, but is not limited
to, nurse unit managers, respiratory
therapy managers, dietary, pharmacy, etc.
CANCELLATION POLICY
Cancellations received by April 16 will be refunded. After April 16, no refunds
will be given to cancellations or no shows, but substitutions are allowed.

*Registering for this program authorizes the NC Quality Center to take pictures to be used for
Quality Center publications, website, and presentations.
Contact the Project Manager, Latoshua LeGrant at llegrant@ncha.org or 919.677.4134 with any additional questions.