Professional Documents
Culture Documents
CONCEPT OF INFORMATION
DATA | INFORMATION | KNOWLEDGE | COMMUNICATION
Introduction
DATA
DATA is a plural of a Latin word Datum
which are facts, records of an event (i.e.
figures) that has occurred or about to
take place.
DATA
Data is the starting point in providing
information.
It is the facts, figures, values, or even
opinions which are needed to help with
decision making.
Examples of Data
INFORMATION
Information can be defined as data that
have been converted into a meaningful
and useful context for specific end users
(OBrien, 2003).
INFORMATION
Information must inform, that is, add to
what we already know about an event
or place; it must tell the recipient
something that he/she did not know
before or could not predict.
Information adds to knowledge but
must be relevant to some event, state or
process.
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Activity 1.1
Raw Data
Context
Processing
Information
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Activity 1.2
Raw Data
Context
Processing
Information
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KNOWLEDGE
the capability of understanding the
relationship between pieces of information
and what to actually do with the
information Debbie Jones www.teach-ict.com
Knowledge is explained as awareness and
understanding of a set of information and
ways that information can be used to
support a specific task and make a decision
(Stair & Reynolds, 2003).
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Activity 1.3
Revisiting activities 1.1 & 1.2, what
possible knowledge and yet wisdom can
we derive from the information we
arrived at?
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CHARACTERISTICS OF INFORMATION
Relevance
Timeliness
Accuracy
Clarity
Complete
Current
Cost and Value
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Functions of Information
Elimination / Reduction of Uncertainty
Aids Strategic Planning
Communication
Serves as a Memory Supplement
Simplifies Situations and Problems
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VALUES OF INFORMATION
This is the amount/ price a decision
maker will be willing to pay for
information prior to making decision.
Strategic Resource
Competitive Advantage
Decision Making
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Information and
communication
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COMMUNICATION
Communication can be defined as a
process of exchanging information,
imparting ideas and making oneself
understood by others.
It also includes understanding others in
return.
(Seitel, 2004)
SOURCE / MESSAGE
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CHANNEL/MEDIUM
DESTINATION /
RECEIVER
CHANNELS OF COMMUNICATION
Communication generally involves the
exchange of information, thoughts, ideas
and emotions.
This process that involves a sender who
encodes and sends the message, which is
then carried via the communication channel
to the receiver where the receiver decodes
the message, processes the information and
sends an appropriate reply normally via the
same communication channel
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CHANNELS/COMPONENTS OF COMMUNICATION
Goals of Communication
Inform
Motivate
Persuade
To build mutual understanding.
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TYPES OF COMMUNICATION
Oral Communications
Written Communication
Electronic Communication
Visual Communication
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Oral Communications
Oral communications refer to
spoken, verbal or word of mouth
transmission.
Example; Face to face
communication, Telephonic
Communication . . .
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Oral Communications
Contd
Advantages:
It is characteristic of its immediacy and personal touch, which
might be difficult to capture in other forms of communication.
Disadvantages:
Since it is spoken, there is no written record of what has been
said which can lead to disputes.
Also in oral communication the persons involved do not have
sufficient time to think through the answers they give. So they
could arrive at some decision which they may not have
suggested with hindsight.
Written Communication
Written communication refers to the written
words and can be communicated in writing
and sent by e mail, snail mails or
memoranda (either printed or handwritten).
Examples are: Orders, Instructions, Letters,
Memos, Reports, Policy manuals,
Information Bulletin, Complaint System,
Suggestion System, etc.
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Written Communication
Contd
Advantages:
they provide a permanent record of events which can
not be disproved.
It can be a potential record, capable of extended life
and of being used again and again.
Disadvantages:
it takes time to produce and they tend to be formal
and distant.
They can also cause problems with interpretation.
Instant feedback is not possible.
Visual Communication
Visual communication in part or whole relies on
vision. It is described as the transmission of ideas
and information in forms that can be read or
looked upon.
It includes: signs, typography, drawing, graphic
design, illustration, colour and electronic
resources
t also explores the idea that a visual message
accompanying text has a greater power to
inform, educate, or persuade a person or
audience.
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Visual Communication
Contd
Advantage
They can simplify messages with numbers in
them and be used to illustrate techniques
and procedures
Disadvantage
At times, they may be difficult to interpret
without the reinforcement of the written
and spoken word.
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Electronic Communication
Is generated and received electronically.
This communication can be accessed by
electronic mail (E-mail), videoconferencing,
instant messaging
Advantages/disadvantages:
Speed of access; as well as the unlimited access to global
information.
Enhances communication and instant feedback.
It is machine dependent.
Power dependent
To sum it up
All the types of Information could be as
important as each other.
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BARRIERS TO COMMUNICATION
Differences in People
Language
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Any Questions?
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