V.S.Natarajan, +91 97898 89628 www.

visualcv/vaniambadinatarajan
Public Profile http://in.linkedin.com/in/vaniambadinatarajan

Performance-driven Delivery Head with a strong record of results in

managing complex technology solutions and services in large Offshore Multi-site engagements across Banking and Financial Services
in J2EE, Dot Net Technologies, Oracle and SAP ERPs with hands on
skills in
Pre-Sales deal support and account Mining. Effective
building, leading, and motivating strong teams of management and
Project performers. Experienced in operations/P&L management
with sharp focus on the bottom line.
.

15 plus years of extensive experience in delivery management to Fortune 50 Clients, transitioned and
executed multi year $50 Million, 400+ staffed engagements. Well versed in P@L management, Budgeting
and revenue generation, Program and Stake Holder, Pre Sales and client relationship management.
Proficient resource Mobilization, defining scope, time and SLAs, work with resource managers to staff
projects. Expertise in Deployment across BFSI domains, in J2EE, dot net, Oracle and SAP ERP with hands
on skills on project management, Account Mining and program management. An effective leader in
managing & leading teams of Delivery managers for running profitable operations & experience of
developing service standards for business excellence. Keen analyst with proactive leadership approach
with proven relationship management skills.

Education: M.S. Computer Sciences. University of Michigan. Ann

Arbor, Michigan. United States. 1989- 1991
B.E.
Electrical Engineering.
College.
Allahabad. U.P. India 1979-1983

Regional Engineering

Operations and Delivery Head. Citrisys Inc. March-09 to Present...

Business and Technology consultant specializing in delivery management,
client account
Handling and issue resolutions. Business integration with project
management, site planning,
1

E-commerce implementations and Java and J2EE projects, with Oracle, My

SQL, and DB2, as
Well as CRM and ERP integrations including SAP and Siebel. Citrisys clients
include TESCO, Nike
And Herbalife with Medium scale implementations to mid tier companies in
US and India.
Managed dedicated Accounts, responsible from Account Management to
Delivery execution and nurture the accounts. Turned around 4 Accounts which
were in Client escalations and in red to good running engagements with a
minimum of 45% Profitability. Initiated Process changes with respect to Client
Management, project management and brought in a new professional face to
project teams.

Practice and Delivery Head- Vice-President, Content Management

Practice. Polaris Software Ltd- Chennai-India- 2008 Jun to 2009 Feb.
Reported to Executive Vice President and Senior Partner, Polaris
Software labs.
Profitably ran the Business and Delivery of US $ 10 Million, 150 Associate
practice. Successfully managed the three key delivery Dimensions of The
Delivery - Clients, Profitability and Internal stake Holders- for about 30
concurrent engagements including Citibank, GE, AXA, HDFC, ICICI, AIG,
Adidas, Kiln Insurance, Thomas Miller and SJP Insurance.
Clients- kept the Client satisfaction to the top 5% Level on a Q-On-Q basis
for two continuous years with Account Mining yielding roughly 10% of the
Business Income. Client satisfaction reports directly related to keeping
engagements on time, within cost and under scope with minimal escalations.
Profitability- Kept the profitability of all engagements exceeding a minimum
of 31%, achieving through optimal resource deployments, minimal scope
creeps and Infrastructure utilizations
Internal stake holders- process compliance of QA and SEPG to CMM 5
levels with no critical NCs
Head.Delivery Management. BFSI BU-Polaris Software Ltd
Chennai-India 2007 Jan to 2008 May.
Strategized and Planned for Business growth and Engagement
Profitability across BFSIservices BU. Evaluated present offerings, laid
road maps for solutions, did market research on offer viability,
competitions, region and Geo wise marketing Plans which included
campaigns, road shows, Pre-sales and RFP support. Increased BFSI BU
revenues from US 36M to US$ 49M in 18 Months
Headed the Delivery unit with all delivery directors reports. Created
separate Solution division for BFSIBU, putting in a practice that all
delivery completions should result in a packaged solutions that can be
used by Business. Plus a road map for solution developments based on
market and client research was set up and specific solutions for each
Delivery Unit were developed. Specific cases were a content
management system using open software, Asset/Liability solution for
2

small businesses, a separate Performance Engineering solution center

and Infrastructure services selling solutions.
Streamlined the Infrastructure support services covering service level
and problem and Incident managements and used that expertise to
sell SaaS solutions to major clients
Rationalized resource utilizations to increase margins and profitability
and put in a system for a complete PMI Compatible PMO office. Put
effective metrics, dash boards to quantify results and aligned
Engagements to increased Profitability. A total of 80+ engagements
varying from team sizes of 10+ to 100+ FTEs were managed and
average profitability in 70 + Engagements brought to 21% to 31%
bands from 6% to 15% levels
Key Engagements.
St. Jamess Place, UK

SL.N
o
1
2
3

Project

Key Achievements

SJP MIS Reporting (Client Delivery for UAT (Phase-I) on time (06 th Apr
Data Mart)
2009)
Funds Data Extraction
Successfully
completed
on-time
by
producing reports for CY 2008 Funds Cash
Flows data by 31st Jan 2009
Wealth Account
Successfully completed on-time by re-using
existing infrastructure and technology.
Also, employed innovative use of Service
Oriented Architecture (SOA) to solve the
business problem
Core Team for SJP
Core team trained across multiple clusters
and are now equipped to handle
BFSIAnalytics projects

Allianz, Germany
SL.
Key Achievements
No
1
GPS Online - an internet based application, which displays report
based on users selection criteria. Though it is based on the GPS
main application, it is a separate stand-alone application. This
application was developed from scratch and delivered
successfully by enhancement team. Currently the system is in
Production.
2
Delivered Work Package XIII which consists of 11 business items
and required 268 person days effort. It was delivered on 24 July
2008.
3
Delivered Work Package Hub & Spoke on 7 November 2009. Its
requirement was - Single user should be able to handle the LOE
and SOE duties in more than one country, subject to the roles
and rights assigned. It was a 89 person days effort.
4
Customer rating of 5 out of 5 was awarded by customer.
5
Qphoria award was presented by QA.
6
Production
issues and enhancements are successfully
3

completed.
R J Kiln and CO, UK BI Design (Development and Testing) for Data
Conversion, Underwriting, Reporting, Binders, content management and
Implementation. Account started in May 2008 with an initial plan for a 5
member team and grew into a peak of 40 member team and a $ 2 m
account in the first 12 months

Senior Delivery Head, Accenture,

India. Chennai Feb-05-Nov- 06

Execute large engagements of Accentures North American and European

Clients. Conducted
Business Transformation, Transitioning and off shoring into India with Clients
like Bank of New
York, Bank of Italy. Manage Application out sourcing and Setting up off shore
teams and do
Service delivery.
Managed and Mined Strategic Clients through account management.
Key Clients were Bank of New York, Bank of America, Bank of Italy, .
All the accounts were new and the accounts were mined and good client
relationships were established. Account sizes were initially 12-15 resources
and became 100+ staffed.
Bank of New York- Involved in solution architecting and pre sales
promotions and executing proof of concepts for The engagement involved re
engineering Trading and order Management and linking it to netting and
margining and to a back office clearing and settlement
Bank of Italy- This engagement completely transformed a legacy based
retail Banking System to an Oracle based Core Banking System. This involved
modifying components in front end services like fund transfers, remittances
tellers, account transactions, back end components like clearing, Standing
Instructions, cards to and linking them to Interest and provisions, EOD
Processing, GL and MIS.
Bank of America. This is a multi year testing engagement for all BOA
Applications covering Functionality, regression, performance Engineering and
static testing.
Institutionalized and performed leadership/Senior Management
reviews/health checks of Strategic accounts, Software delivery
process through Engagement balanced score cards and live
operational Dashboards.
The reports took inputs from the project managers, resourcing,
scheduling, Finance and HR teams and presented a live dynamic check
points and health analysis of engagements
Performed Demand forecast, and devised resource management
strategies.
Created pools of functional and domain expertise groups to staff on
coming engagements.
4

Managed large pools of 200+ technical resources, creating winning

attitudes, appraised and performance managed them following best
practices of Human Relation ship management.
Domain competency groups in capital marketing, Banking, Financial
services, Technology competency pools in Siebel, BizTalk were started
in Chennai-Accenture. Created leaders and succession plans.

Delivery Head, Oracle-India. Bangalore India Jan2004 -Nov 04

Managed Global Blended Delivery of Oracle North American Projects.
Reviewed Bids and validated proposals. Established consulting agreement
with Clients for work scope, Planned Effort, resources. Do change Control
procedures and issue/Escalation managements. Conduct Risk analysis and
Mitigation. Perform Project start ups/Initiation and execution.
End to End FS solutions were implemented for Huntington Bank, UK,
Ohio savings Bank

headed Quality and SEPG process. Captured metrics and ensure quality
deliverables.

Ramped resources to suit fast track requirements resources on a

quarterly basis and manage resource utilization.

Deputy General Manager-Delivery. Future Soft India

Madras, India. Aug-2002- Nov-2003
Managed Delivery of multiple Projects under varying time zones. Responsible
for Extensive client interaction onsite and offshore Requirements gathering,
scoping, preparing time & cost estimates, Preparing technical Proposals,
Resource Allocation, Technical Performance Monitoring. Overall project
delivery - on time and on cost. Preparing Functional Documents. Team
Management. Project Planning & Management and Risk Analysis Headed the
Delivery teams and Program Managed Multiple projects under SEI CMM 5 and
ISO 9001 Environments for Clients like NEC and Fujitsu

Offered customer/domain specific solutions by leveraging

customer/domain knowledge and Obtained project orders, worth more
than US $3Million.

Developed customer intimacy, strengthen relationship and Account

Management
With Fortune 100 Companies like Intel, Motorola, HP, Alcatel, Trane,
Emerson, NEC, Texas Instruments.

Diversified service offerings through relationship management.

5

Transferred Projects and set-up Off-Shore to India-Based Development

Centers

Senior Consultant. Odyssey Technologies. Madras. India Jan 2000Jun 2002

Formulated business solutions for E-Commerce Security solutions and
products.
Design and develop administrative and technical security and
safeguards for HIPAA compliant health care systems. This involved
address access authorization, establishment, modification, and
termination. control access to computer systems and enable covered
entities to protect communications transmitted electronically over
open networks from being intercepted by anyone other than the
intended recipient. Devise security algorithms for Information systems
from intrusion. When information flows over open networks, Deploy
encryptions The secure features were developed using public key
Infrastructure and was implemented for Citi bank health
BFSIapplications to be HIPAA compliant

Won Key Banking Accounts like Citibank, India and HDFC Bank for
Implementing Secure Transaction processes
Headed the Delivery teams for execution of Client projects.

Lead- Engineer Delivery. Invensys India Ltd. Madras-India.Feb 1997 Jan1999

Headed the Delivery division, overseeing a group of Project Managers

and their teams for timely Completion of projects.
Responsible for Off Loading of Projects from other geographical
regions, set up a 24/7 Development facility, help line and after project
Client support.
Program Managed Multiple projects across different Time Zones and
performed Account Management.

Manager/Partner
Manegeable Information System. Detroit, MI.
USA.. June 1992 Aug-95.
This was a small start up by the candidate along with his Professor, set up in
the Detroit
Area to service the Big 3 Auto Majors. Conducted oracle based
Implementations for
Clients in the Michigan area.
Performed requirement to Technology
Translation
Designed Coding and testing standards. Lead a team of 12-20 technical staff
in project
Implementation
System Manager. Bells Controls Foxboro ltd. Madras. Dec 1983-Aug
89

Joined after under graduation as a trainee and was part of the team which
Developed control applications using Microprocessors and later on a C
language. Worked
With varying responsibilities from Development, Solution Architect, Domain
support and
Client selling. Designed embedded Control software for process industries
Like Paper,
Petrol Chemical industries. Coded the design in Assembler and high-level
languages.
Managed implementation of the designed projects and Client Support