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PROFILE
Dynamic, achievement focused leader and manager; willing to hear new ideas and go the
extra mile to improve performance

Recognized for ability to achieve results through leadership, teamwork, and exceptional
customer service.

Strong problem resolution skills; able to prioritize a broad range of responsibilities.

HIGHLIGHTS OF QUALIFICATIONS

Operations, Presentations and Business Management

Marketing/Add-On Sales/ Product Promotions
Customer Service
Bank Deposits/Cash Accountability
Inventory/Quality Control
Opening/Closing Operations
Crew Supervision/Staff Hiring
Process Improvement / Quality Issues
Management Business
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PROFESSIONAL EXPERIENCE

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Perform opening and closing procedures, ensuring that all tasks were completed accurately.
Maintain proper inventory stock levels.
Assist management in increasing facility quality from lowest ranking location in division to best scoring with
no deficiencies, and received award.
Develop skills in inspection and quality control / process improvement procedures.
Study leadership and management issues covering: business policy and procedure, production, marketing,
personnel issues, business planning and administration.

  

Handle high volumes of money and counted and balanced cash drawer nightly.
Participate in courses and training in financial and managerial accounting, developing an understanding of
accounting cycle, financial statements, accounts receivables and payables, inventory costing, cost accounting,
forecasting and budgeting.

 





 

Provide training to new employees on all facets of operations and job performance. Demonstrate skills as
leader, delegator and communicator.
Present strong balance between team player and leadership roles

 


Provide quality customer service to a diverse population in time-sensitive environments.
Handle customer relations, determine customer needs, and build solid rapport
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McDonalds, Boise, Id 2005-2009


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Sustain a high level of customer satisfaction, Increased Production Sales, and
Uphold an outstanding Employment Attendance. Supervised day-to-day operations with full responsibility
of inventory and waste control. Hired, trained, and managed employees. Handled all the promotions of
advertisement.



Dairy Queen, Boise, Id 2003-2005

 
 

Title Advancement, Increased Production sales, maintained a high level of customer satisfaction, and
sustained an outstanding Employment
Attendance. Assisted with management, supervision and training of employees. Handled monthly inventory
and purchasing, Assisted customers with inquiries and complaints, satisfying specific needs.

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 , Northwest Region, 2008 (Current).
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 , Northwest Region, 2007 (Current).

 
 
, National Restaurant Association Educational Foundation, 2007 (2012)

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!   ITT-Tech, Present. GPA: 3.2 out of 4.0 (Major GPA: 3.2
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