Book Car & Bike Servicing Online

Sr. No: ________________

Survey Date: _________________
Su
Service Center Name:
__________________________________________________________________
Address:
_____________________________________________________________________________
_____________________________________________________________________________________
Service Center Type: Two Wheeler / Four Wheeler
Two Wheeler / Car Company Brand
:
___________________________________________________
Authorized Service Center: Yes / No
Questi
on
No.
1.

Question

Answers and details

How many numbers of bikes you serve daily?

2.

What is the total fee of the servicing?

3.

What machines you have for servicing?

4.

How many people work in your service center?

5.

What kind of people come for servicing, e.g. IT

people, locals, etc?

6.

How much time they are ready to wait to get

their bike after servicing?

Provide slots
e.g 1) 25-50 , 2) 50
75 3) less than 25
4) more than 75
Like this..
Slots range
Provide name of
machines available
so user can pike
between them
Slots range
Provide name in
optional
Slots range

7.

What are their complaints about servicing?

8.

How much time it takes to complete servicing?

Are you using any software for your daily

business?

10.

Are you sending SMS to customer for

upcoming servicing? If yes, how?

11.

Will it be helpful if you get software which will

do online booking, SMS for you?

12.

What features do you need in this software?

13.

How much you are ready to pay for such kind

of software?
If you are using any software how much you
pay monthly for such software?

14.

15.

Do you have website for your servicing

center?

16.

Do you need online servicing booking website

or application?

17.

For what other purposes you need a software?

18.

20.

How you do marketing of your servicing

center?
Do you know from which area they are getting
most of
Business?
If you know this, will it be helpful?

21.

How do you order spare parts?

22.

How frequently you order spare parts?

23.

25.

Do you buy an application which will also help

you to order spare parts online?
Do you know any application in market who
takes online servicing booking?
If yes, how much they charge?

26.

Do you provide pick and drop facility?

27.

Which brands bike do you serve? E.g. Bajaj,

Hero, etc.

28.

Do you provide servicing to High end bikes?

19.

24.

Provide optional
Slots range
Provide Yes /No
option
Provide Yes /No
option
Provide Yes /No
option
List out possible
features in option
Okay
Okay, its good if you
provide prices range
slots
Provide Yes/No
option
Provide Yes/No
option
Okay
Option
Okay, option is also
possible.
Answer Is obviously
Yes
Provide options
Provide options
Okay
Okay
Okay
Provide Yes/No
option
Okay, give all
brands
Provide Yes/No

29.
30.

How many number or percentage of people

does servicing regularly?
Are people doing servicing regularly?

31.

Do you use JustDial?

32.

If yes, how much you pay to JustDial?

33.

How do you take payment?

34.

Do you accept servicing payment through

credit card?

35.

Do you provide any discounts and offers? If

yes, when and how frequently?
How do you record customers feedback?

36.
37.

38.
39.
40.
41.
42.

43.

How do you communicate with the customer

for any offers or servicing requests? Using
chat application?
What kind of works you do more? E.g. more
servicing than repair, etc?
What facilities do you have? E.g. washing
center?
Do you use mobile internet?
Do you use any android mobile application? If
yes, for what purpose?
If you want to be a partner of Servicingo, then
which permissions do you need to take and
from whom?
Who take decision of whether to use any
software?

option
Provide options
Provide
option
Provide
option
Okay
Provide
Provide
option
Okay

Yes/No
Yes/No

options
Yes/No

Provide Yes/No
option
Okay
Okay
Provide option
Provide Yes/No
option
Okay
Okay
Okay

Note :
If possible prepare separate sheet for Bike and Cars