Professional Documents
Culture Documents
NPM : 15422063
KELAS : MIF K41/15
ANSWER:
1. a) To
b) Too
c) Two
2. a) Girls
: unmarried woman
Example : the girl whom Charles lent the magazine to is very pretty
d) Ladies
humanity
4.
5. Daily activity
Every day I get up at 05.00 am to pray and bath , after that I have
breakfast on Monday I Went to college at 08.00 and return at 14.00 non
lecture.
After I got home I immediatelly watched television , clock 03.30 I
took I shower asr prayer , the afternoon prayer , after which I learned
while and then sleep . When I left for college at 12.30 noon .
I immediately went home midday prayer , then I have lunch while
watching television , then I take a short nap . I Wake up immediatelly after
the asr prayer bath 06.00 my evening prayer and dinner . at 07.00 my
evening prayer and went to bed . Wednesday I went to college at 09.00
noon and 20.00 pm lecture hours . I come home a little rest then asr
prayer , after the meal , and I took a shower . I continue to pray maghrib
and isya prayer as usually it and then I dinner while watching television .
09.00 pm I sleep , and when I left for college Thursday at 10.30 and return
at 02.00 noon lecture , if I dont immediatelly return to its reguler home
Iam going home with my friend , after return home I took a shower and eat
, after dinner and went to bed .
6.
When we receive the complaints form customers , respond wisely .
talk gently and do not argue when they express their opinion even thought
the reason given customer does not make sense .
Be a good listener and dont interrupt before he finished delivering
all the trouble, listen attentively.
Perform in-depth discussions to customer and we find root cause . if
no error is proven on the part of the customer , show respect and do not
blame .
Give a deep impression when problems can be addressed and to
say thank you and if necessary call in person and offer what assistance
could be given and asked him not to hesitate .